Immediate Remote Support for Portland Information Networks
For companies in Portland or anywhere in the state of Oregon, Progent offers online support for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online support to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to help with challenging networking issues, as well as the assistance of CISSP-qualified cybersecurity experts to help with advanced security design and diagnostic issues.
Progent's online technical support engineers offer excellent value due to the fact that they possess the real-world experience and are equipped with the advanced technology needed to solve the majority of network issues quickly. This lowers immediate costs since service calls use up fewer billable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your company benefits additionally in indirect costs by minimizing or avoiding system outages and related costs stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's extensive online consulting experience is particularly important for businesses that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced just for the support that you actually get. Unlike typical remote support organizations, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing do away with situations where fast solutions manage to turn into major bills. Progent's skill at solving problems quickly means you saves cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of customized tools and field-proven processes which ensure the highest level of effectiveness for online technical support and repair for information networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's remote service group to interface to your company's computer system without violating system security.
Progent's proven customer support database application maintains extensive documentation of the service that Progent's clients have received. Progent's authorized engineers have access to the details of services delivered to every client by any engineer. This history of anomalies and fixes is structured as an easily exploitable proprietary knowledge base that enables Progent's online support professionals to communicate their knowledge company-wide to ensure that the value of Progent's support services grows over time. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft open up other vast support knowledge bases and allow fast response from vendors' internal support staff so Progent's online consulting specialists are able to find optimal solutions in the least time.
Online support provided by Progent to clients in Portland and anywhere in the state of Oregon include:
Certified MS Windows Expertise
Progent's Microsoft-premier remote support professionals offer computer repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration support, Skype for Business migration support, Lync Server management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of affordable desktop services to help you business to deploy, configure, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking professionals, and certifies a consultant's technical knowledge at the master level. CCIEs know how to resolve even the most complex challenges occurring in network planning, integration, maintenance, compliance, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating software updates. Cisco qualified CCIEs represent an excellent value because their broad expertise allows them to resolve problems rapidly. In many instances, less seasoned engineers can wrestle for many hours or days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE engineers can communicate with your network via sophisticated on-line support technology to provide quick, secure, and economical diagnosis and repair.
Portland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Portland Metro Area.
Progent locations in the Portland Metro Area
Progent's CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of connectivity products. Cisco networking expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless AP planning and configuration, Aironet Wireless Access Points engineering services, Cisco WiFi controllers consulting, Cisco Security and VPN Integration expertise, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Engineers
Progent's accredited CISM and CISSP security and compliance experts can provide a variety of security solutions that can improve the safety of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist you to recover rapidly following a serious breach. Security services available from Progent cover thorough data security and compliance analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; rapid cleanup after virus and worm attacks; setting up firewalls; designing secure architectures for remote and mobile communication; securing your messaging system from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert online support services to help organizations of any size connect their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that combine physical resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has over two decades of background providing high-level consulting support remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for restoring applications and services quickly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and patches and can produce reports to verify full service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that provide high uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to cover a broad spectrum of computer technologies such as system infrastructure, email systems, network and operational security, plus UNIX/Linux and Windows integration. For server consolidation and easy management in environments that include Linux with Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with transitioning from legacy systems to Windows or Linux-based solutions. Progent's team-based methodology for solving technical issues promotes fast escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent remote help troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to allow small and mid-size organizations to utilize the same advanced technology deployed by some of the world's leading corporations. The ProSight portfolio of network monitoring and management services covers all key facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the complete threat progression including protection, identification, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, applications and VMs that have become lost or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to deliver web-based management and world-class security for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that require critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so all looming problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these important fields of information technology enables clients to execute critical initiatives economically and on time. Progent's special online engineering services include:
How Your Portland Company Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Call Center programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging issues.
Progent's Call Center consulting services can support you in creating an effective new Help Desk Call Center or revamping your established one, identifying or modifying Help Desk Call Center application software to handle the special needs of your company, or adding temporary phone support personnel to supplement your in-house Call Center resources to handle high-demand situations like software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of experienced network professionals provides your workers in Portland or anywhere in the state of Oregon quick communication with a large support resource with extensive experience providing telephone-based support and online repair service for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk recognition as a crucial enabler of business efficiency, and Progent's policy is to solve and not simply report IT issues.
- Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts staff provides remote and in-depth engineering support and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for familiar Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more on Progent's expertise, custom programming, and education services, go to Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent can deliver businesses in Portland, or anywhere in the state of Oregon, remote IT infrastructure monitoring by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your environment so that your computer support is proactive and automated. By detecting looming issues before they cause full-scale emergencies, automated monitoring can avoid stressful and expensive information system breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks that support a mix of OS platforms.
To get in touch with Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Portland or anywhere in the state of Oregon, Progent's online computer support engineers are ready to provide expert and affordable system support the instant your organization has to have it. Long experience delivering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to solve computer problems rapidly while eliminating the cost and lost productivity associated with on-site service calls.
Even if your Portland company works with a local freelance support technician or maintains an in-house organization that can deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the knowledge to solve unexpected network crises or especially challenging integration problems.
Benefits of Progent's IT Support for Organizations in Portland
Progent's online technical help services allow your Portland company to enjoy the benefits of immediate, enterprise-grade network support without the cost of maintaining a full-time IT organization. Your information system will acquire added strategic worth by being increasingly available, productive, and secure. Advantages to your company include:
- Seamless virtual expansion of your local support resources
For most businesses in Portland or anywhere in Oregon, local computer support resources, whether made up of outside consultants or an in-house maintenance staff, can resolve the majority of technical issues. However, serious problems may strike when your regular resources are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your usual support people. In these cases, Progent's online support specialists provide an easy, fast, and affordable solution to supplement your local help and to convey useful information to increase your ability to deal with downstream issues locally.
- Reduced Dependence on Individual Consultants
For network maintenance, smaller businesses often rely on individual freelance service providers. While freelance service people carry less internal costs than larger consulting organizations and can afford to charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the absence of backup help may require your business to go without help during an IT crisis. As your company expands, system downtime and problems with vital applications become more expensive. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of reserve service experts to insure your network remains up and running.
- Build a Scalable Foundation for Seamless Expansion
Organizations often begin with an IT system implemented on a shoestring budget. Lacking a strong infrastructure, slap-dash fixes can get thrown on top of a weak foundation. As a network grows, reliability and expandability problems can hinder the success of the business. Such poorly designed systems need proper assessment, smart long-term planning, and broad-based technical knowledge to upgrade to a network architecture that can offer the stable foundation to handle current business demands and simplify future expansion.
- Work with Solution Providers Instead of Technology Sellers
Smaller offices need advice and technical training to negotiate an ever more complicated array of technology alternatives capable of promoting business growth and enhancing efficiency. They do not need a computer consultant who is attempting to resell a specific vendor's technology. Network support and product sales can lead to a situation where the recommended
solution is designed around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to match IT expertise with the real interests of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT expertise, refined support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Start Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional background, in the trenches of network service, executing a broad range of IT projects for a large mix of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This means that you get not only expert technical skills, but also a consultant with field-tested methods for applying technical knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person visits per minute. Consequently, you are charged exclusively for received support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in regions where Progent provides in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no startup charge and requires no monthly commitment for support services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you will not be tempted to allow minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports sent by every consultant to each customer. The discipline of documenting and organizing service records allows more effective support and avoids a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to provide 24x7 system tracking services based on MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.