Fast and Affordable Remote Help for Portland Oregon Computer Systems
For organizations in Portland Oregon, Progent offers remote support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to help with complex infrastructure problems, plus the services of CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.
Progent's online technical support engineers offer excellent leverage due to the fact that they possess the practical background and are equipped with the sophisticated tools necessary to resolve most information system problems quickly. Efficient support lowers immediate expenses since solutions accumulate minimal billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization saves additionally with indirect expenses by minimizing or eliminating network downtime and related losses resulting from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive remote consulting know-how is especially important in environments that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.
Progent's billing policy for online support is designed to leverage your IT service investment. Progent bills by the minute for phone assistance, so you are charged exclusively for the services that you actually get. In contrast to typical online service firms, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing save you from scenarios where speedy. minor fixes manage to turn into major tabs. Progent's skill at solving technical issues quickly means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of optimized tools and field-proven methodologies which ensure the maximum level of efficiency for online technical support and repair for information systems of any size. Progent provides secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to access your company's network without violating network security.
Progent's sophisticated service database application maintains detailed records of the service that Progent's customers have received. Progent's staff service personnel have access to the details of assistance provided to every customer by every consultant. This database of trouble tickets and solutions is organized as a quickly exploitable support knowledge base that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the value of Progent's technical support improves over time. Progent's high-level accreditations and working associations with important vendors including Cisco and Microsoft make available additional vast technical support databases and allow quick response from vendors' internal support staff so Progent's remote service specialists are able to determine the most efficient resolutions promptly.
Remote support available from Progent to businesses in Portland Oregon include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert online service experts can deliver network repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams planning and integration, Skype for Business planning and deployment support, Microsoft Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop support services to help you business to install, integrate, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure consultants, and indicates a person's networking knowledge at the expert level. CCIEs know how to resolve the most stubborn challenges surrounding network planning, deployment, administration, protection, and repair. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS Software network management utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs represent an excellent cost-effectiveness because their depth of expertise permits them to resolve problems quickly. In common instances, less qualified consultants can struggle for hours or days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can connect to your network via state-of-the-art on-line support tools in order to perform fast, safe, and affordable diagnosis and remediation.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State
Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading selection of networking devices by delivering services that include:
CISM and CISSP Certified Network Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of security solutions that can strengthen the immunity of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your company to clean up rapidly following a serious breach. Security services available from Progent cover comprehensive information security assessment utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; fast recuperation from malicious attacks; setting up firewalls; establishing secure architectures for remote and mobile access; protecting your email system against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online support to help companies of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that combine on-premises resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for restoring applications and services rapidly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and patches and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based support services to cover a wide spectrum of information technologies such as system infrastructure, email systems, network and process security, plus UNIX/Linux and Windows coexistence. For server economization and easy administration in networks that include Linux and Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's team-based methodology for solving technical problems enables quick escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This expedites repair of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent remote assistance resolving anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the world's top enterprises. Progent's ProSight series of network management outsourcing services covers all critical aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the entire malware attack progression including blocking, detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to provide centralized management and world-class security for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology projects. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Portland Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Call Center or enhancing your established organization, identifying or enhancing Call Center application software to address the particular requirements of your company, or providing occasional phone support staff to supplement your in-house Call Center resources during high-demand situations like software transitions, mass updates, or installing new applications.
Progent's Help Desk Call Center staff of seasoned information technology consultants gives your customers in Portland Oregon instant contact with a dependable technical support group with extensive background delivering phone help and online troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a key enabler of company efficiency, and Progent's goal is to solve and not merely track network problems.
- Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting staff offers phone-based and in-depth consulting support and education in key application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, custom programming, and education services, visit Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Portland Oregon remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so your computer support is proactive rather than reactive. By spotting possible issues before they expand into network outages, proactive monitoring can head off disruptive and expensive service breakdowns. Progent can also use system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments that incorporate a mix of platforms.
To contact Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Portland Oregon, Progent's phone-based computer support specialists can deliver professional and economical system help the moment your company needs it. More than a decade of offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to solve computer problems rapidly while avoiding the cost and lost productivity associated with in-person service visits.
Even if your Portland organization has a local independent support technician or employs a full time organization that can handle typical network problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and transparent remote extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the expertise to deal with sudden system emergencies or especially complex integration problems.
Benefits of Progent's Network Help for Offices in Portland Oregon
Progent's online support services enable your Portland company to experience the benefits of immediate, expert network support without the cost of maintaining an in-house IT staff. Your network will derive added strategic worth by becoming more reliable, productive, and protected. Advantages to your business include:
- Convenient virtual expansion of your on-site IT resources
For most organizations in Portland Oregon, nearby computer support resources, whether made up of independent consultants or a full-time maintenance staff, can solve typical network problems. On the other hand, IT crises may strike when local support personnel are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your usual support technicians. In these situations, Progent's on-call service professionals provide an easy, fast, and budget-friendly way to augment your regular help and to convey valuable knowledge to increase your capability to handle future problems locally.
- Less Reliance on Individual Service Providers
For network support, smaller organizations commonly depend on individual freelance consultants. Although freelance service people carry less overhead than larger consulting companies and can afford to charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, ill, on vacation, or in training, the lack of reserve help may force your business to wait for assistance during an emergency. As your network expands, network downtime and problems with critical software are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of reserve support experts to make sure your IT system remains up and running.
- Create a Scalable Basis for Seamless Growth
Businesses often begin with an information system implemented on a modest budget. Without a scalable framework, slap-dash repairs often get thrown on top of a weak foundation. When a network grows, stability and expandability problems can impede the productivity of the organization. Such badly designed environments require proper analysis, intelligent strategic planning, and wide technical knowledge to upgrade to a system infrastructure able to offer the stable foundation to handle critical business demands and facilitate downstream growth.
- Interact with Problem Solvers Rather Than Technology Sellers
Smaller businesses need advice and technical training to navigate through an increasingly complex maze of product alternatives available for accelerating business growth and improving productivity. They do not need a network engineer who is attempting to resell a specific vendor's products. Network consulting and product sales can lead to a situation where the proposed
solution is built around a predetermined product rather than the genuine requirements of a client. Progent eliminates these dilemmas by offering only services instead of products. This enables Progent to align IT consulting with the best needs of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT experience, refined remote support software, and understanding of corporate IT enable companies to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Start Receiving Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Servers
Progent offers in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 R2 support, Microsoft Windows 2003 Server maintenance, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone service and in-person help per minute. As a result, you are billed exclusively for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services provided during normal working hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick solutions so you won't be tempted to allow minor problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small service firms who provide minimal documentation or details of services performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation transmitted by every consultant to every client. The discipline of detailing and archiving support records results in more efficient service and avoids a slew of common problems such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to provide 24x7 remote tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By uncovering possible issues before they cause downtime, system monitoring can keep your information network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.