Fast and Affordable Online Technical Support for Portland Oregon Computer Networks
Immediate Phone Support for Portland SystemsFor companies located in Portland Oregon, Progent provides online technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security design and troubleshooting jobs.

Progent's online technical support experts offer excellent leverage because they possess the real-world experience and have access to the advanced technology needed to solve the majority of network problems quickly. This reduces direct expenses because solutions use up minimal chargeable minutes. Online support also avoids the expense of dispatching an engineer to your site. Your company saves even more with indirect costs by reducing or avoiding system downtime and associated costs due to business disruption, disgruntled clients, idle workers, and distracted management. Progent's extensive remote consulting know-how is particularly valuable in environments that depend on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.

Progent's pricing model for remote help is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you receive. Unlike many online support companies, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing prevent scenarios where speedy. minor fixes somehow end up as large tabs. Progent's skill at dealing with problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of optimized tools and proven processes that allow the maximum degree of efficiency for online help and repair for computer networks of any size. Progent provides safe VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the engineers of Progent's online support team to connect to your company's network remotely without violating corporate security.

Progent's powerful service database application maintains comprehensive documentation describing all support that Progent's customers have received. Progent's authorized engineers have access to the history of support delivered to each Progent client by any Progent engineer. This history of problems and resolutions is structured as a readily retrievable proprietary knowledge base that enables Progent's remote support experts to communicate their experiences company-wide to ensure that the quality of Progent's support services improves daily. Progent's high-level accreditations and working associations with important vendors including Cisco and Microsoft make available other extensive support databases and allow fast response from manufacturers' in-house support staff with the result that Progent's remote service experts are able to find the most efficient solutions quickly.

Remote technical services available from Progent to clients in Portland Oregon include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the world's top corporations. Progent's ProSight series of outsourced network management services addresses all critical aspects of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to deliver web-based management and world-class protection for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting experts for special IT projects. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the engineers involved. Progent's background in these special areas of information technology allows customers to execute major initiatives economically and on time. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Call Center service options for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk consulting services can assist you in creating an effective new Help Desk or improving your existing organization, evaluating or enhancing Help Desk Call Center software to meet the particular requirements of your business, or providing temporary online staff to reinforce your existing Help Desk team during demanding situations such as software transitions, major updates, or installing brand new business software.

    Progent's Help Desk Call Center team of veteran information technology consultants provides your customers in Portland Oregon rapid access to an efficient technical support group with extensive background offering phone consulting and remote diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk perception as a solid driver of business performance, and Progent's goal is to solve rather than merely annotate network problems.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts staff provides online and in-depth engineering expertise and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom development, and education for familiar Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, custom programming, and education services, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Portland Oregon remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM for your business so that your computer maintenance is proactive rather than reactive. By uncovering potential issues before they grow into crashes, remote monitoring can head off disruptive and expensive information system breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or environments powered by multiple operating systems.
How Your Portland Business Can Contact Progent's Online Support Experts
To contact Progent about emergency remote help with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Portland Oregon, Progent's online network support engineers are ready to provide expert and economical IT help the instant your business requires it. Long experience offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine online access technology to fix network problems quickly while eliminating the expense and lost productivity that comes with in-person service calls.

Even if your Portland organization has a regular independent consultant or maintains an in-house organization that can handle typical computer problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your local resources for situations when your regular service personnel either lack the bandwidth or the experience to resolve unexpected network emergencies or especially complicated integration projects.

Benefits of Progent's Network Help for Offices in Portland Oregon
Progent's online network troubleshooting services allow your Portland organization to have the advantages of on-call, world-class network support without the expense of managing an in-house IT organization. Your information system will acquire added strategic worth by being more reliable, efficient, and secure. Benefits to your company include:

  • Seamless virtual extension of your on-site IT resources
    For most offices in Portland Oregon, local computer support providers, whether made up of independent consultants or a full-time IT staff, can deal with the majority of network issues. On the other hand, serious problems might strike when your regular support personnel are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your usual service personnel. In these situations, Progent's on-call service specialists offer a convenient, fast, and economical solution to augment your local help and to convey valuable information to improve your ability to deal with downstream problems in-house.

  • Less Reliance on Individual Service Providers
    For network support, smaller companies commonly depend on individual freelance service providers. Although freelance service people carry smaller overhead than big support firms and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the lack of backup help may require your company to go without assistance during an IT crisis. As your network expands, system unavailability and problems with vital applications become more expensive. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers an on-call source of backup support expertise to make sure your network stays up and running.

  • Build a Solid Basis for Seamless Growth
    Businesses typically begin with an IT system created on a shoestring budget. Lacking a proper infrastructure, band-aid fixes often get piled onto a shaky foundation. When a company grows, reliability and expandability problems can impede the productivity of the business. These badly designed systems require careful analysis, smart long-term planning, and extensive technical expertise to evolve to a network architecture able to offer the solid foundation to handle current business requirements and ease downstream growth.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller offices require advice and technical education to navigate through an increasingly complicated maze of technology alternatives available for promoting business success and enhancing productivity. They hardly need a network engineer who is motivated to sell a specific vendor's products. IT support and product sales can result in a situation where the proposed solution is built around a predetermined product instead of the genuine needs of a client. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to match technical expertise with the real needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT background, refined remote support tools, and understanding of enterprise networking enable offices to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry experience, at the forefront of IT support, performing a wide variety of technical projects for a large array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This guarantees that you get not just expert technical capability, but also a consultant with field-tested approaches for applying technical knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person help by the minute. As a result, you pay just for received services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum fee and asks no retainer for services provided during regular business hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for quick repairs so you will not be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Companies who work with trusted independent service providers or who employ internal support personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, secure, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock remote tracking services based on MS System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your information network from stressful and costly availability losses.
How Does Our Company Start Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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