Fast Online Technical Support for Portland Oregon Computer Systems
For businesses in Portland Oregon, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve challenging networking problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security architecture and diagnostic issues.
Progent's online technical support engineers offer excellent leverage because they have the practical experience and have access to the advanced technology required to resolve most network issues quickly. Efficient support lowers immediate costs because service calls accumulate minimal chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your organization benefits additionally in indirect expenses by reducing or eliminating system downtime and associated costs due to business disruption, upset customers and vendors, idle employees, and distracted management. Progent's extensive remote technical support expertise is especially valuable for organizations that rely on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's billing policy for remote help is structured to leverage your IT service investment. Progent bills per minute for phone consulting, so you pay exclusively for the services that you receive. Unlike typical online service firms, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute granularity and clean policy for pricing prevent situations where speedy. minor solutions somehow end up as substantial invoices. Progent's penchant for solving problems quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of optimized tools and field-proven processes that promote the maximum degree of efficiency for online help and troubleshooting for computer networks of all sizes. Progent's remote service group can interface to your environment without compromising system security.
Progent's powerful service database application keeps thorough documentation of all support that Progent's customers have received. Progent's authorized consultants have access to the details of support rendered to every Progent client by every consultant. This database of problems and fixes is stored as a readily accessible internal database that enables Progent's remote technical professionals to share their knowledge company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced certifications and working associations with key technology companies such as Cisco and Microsoft make available additional extensive support databases and permit priority response from manufacturers' in-house engineering staff so Progent's remote consulting experts are able to arrive at the most efficient solutions promptly.
Remote support services available from Progent to companies in Portland Oregon include:
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Certified Microsoft Windows Experts
Progent's Microsoft-premier remote service experts can provide computer system repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help you with a wide variety of platform support such as Windows Server 2022 solution design and migration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration consulting services, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Lync Server management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop consulting and support services to assist your company to install, configure, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services include providing Windows 11 planning and upgrade support and Windows 10 configuration assistance, plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your web-facing tablets and smartphones.
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Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking engineers, and certifies a person's networking knowledge at the master level. Cisco-qualified CCIEs know how to resolve the most difficult issues occurring in network design, deployment, management, compliance, and troubleshooting. CCIEs can cooperate closely with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating program patches. Cisco qualified CCIEs represent an exceptional value since their broad experience allows them to solve problems rapidly. In many instances, less experienced consultants can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your computer system using the latest remote troubleshooting tools in order to provide quick, safe, and economical diagnosis and remediation.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State
Progent's Cisco CCIEs can provide help for the entire range of Cisco's industry-leading family of connectivity devices by providing services such as:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help organizations to carry out the time-critical first step in responding to a ransomware assault by putting out the fire. Progent's remote ransomware expert can assist businesses to identify and isolate infected servers and endpoints and guard clean resources from being compromised. If your Portland system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Recovery Help
Progent's ransomware recovery consultants can help your Portland business to rebuild a network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim. Progent's group of cybersecurity experts have the wide selection of skills required to rebuild all critical facets of a targeted network rapidly and with minimal data loss. To learn more, visit Progent's ransomware removal and business restoration services.
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CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection services that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or assist you to clean up quickly following a serious penetration. Security consulting services offered by Progent cover comprehensive information security and compliance analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious assaults; setting up firewalls; designing secure techniques for remote and mobile connectivity; protecting your email system from spam and DHA attacks; and instituting round-the-clock proactive monitoring.
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Hybrid Cloud Integration

Progent can provide expert remote consulting to help businesses of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine local resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Microsoft 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent workflow for restoring services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also supports transparent testing for site recovery, updates and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that provide high availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation regardless of the hardware used by the underlying IP network.
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UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online support services to cover a broad spectrum of computer technologies including network infrastructure, messaging solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified administration in networks that incorporate Linux and Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with transitioning from older systems to Windows or Linux solutions. Progent's team-based methodology for solving technical issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide emergency online assistance resolving problems within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Apple Mac OS X
Solaris
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, subscription-based services intended to enable small and mid-size businesses to utilize the same cutting-edge technology used by some of the industry's leading corporations. The ProSight series of network management outsourcing services covers all key aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt productivity. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for monitoring and managing your network, server, and desktop devices by providing tools for performing common tedious jobs. These include health checking, update management, automated repairs, endpoint configuration, backup and restore, anti-virus response, remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alarm to your designated IT management staff and your Progent technical consultant so that emerging issues can be taken care of before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of real-time reporting tools designed to work with the top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a family of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup operations and enable non-disruptive backup and fast recovery of critical files, apps, images, and virtual machines. ProSight DPS lets you recover from data loss caused by hardware failures, natural disasters, fire, cyber attacks like ransomware, human error, ill-intentioned employees, or application bugs. Managed backup services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed backup services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to provide web-based control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity verification on iOS, Google Android, and other personal devices. Using 2FA, whenever you sign into a secured online account and enter your password you are requested to confirm who you are via a device that only you possess and that uses a separate network channel. A broad range of out-of-band devices can be utilized as this second means of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate multiple verification devices. For more information about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication services for access security.
- ProSight Shared Support: Outsourced and Shared IT Support Desk Services
Progent's Co-managed Service Desk offers a transparent extension of your in-house support resources. End user access to the Service Desk, provision of technical assistance, issue escalation, ticket generation and tracking, efficiency measurement, and maintenance of the service database are cohesive whether incidents are resolved by your in-house IT support resources, by Progent's team, or a mix of the two. You have complete flexibility to extend or shrink your share of support activity as needed. Progent takes care of startup installation and provisioning of the professional services automation (PSA) software plus workflow documentation, testing and education.
For more information about ProSight Shared Help Desk, refer to ProSight Co-Managed Call Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the complete threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide organizations of any size a versatile and cost-effective solution for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT system. Besides maximizing the protection and functionality of your IT environment, Progent's patch management services permit your IT team to focus on more strategic initiatives and tasks that derive the highest business value from your information network. Read more about Progent's software/firmware update management services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these important areas of computer technology enables customers to execute major projects economically and on time. Progent's special remote engineering services include:
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Call Center Services
Progent's Call Center service offerings for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Help Desk consulting support can assist you in creating an efficient new Help Desk Call Center or revamping your current organization, identifying or enhancing Help Desk software products to address the particular needs of your business, or adding occasional online staff to work with your internal Help Desk Call Center group to deal with demanding situations like software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk team of experienced network experts gives your clients in Portland Oregon fast access to a reliable technical support resource with substantial experience providing phone help and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center the reputation as a key enabler of company productivity, and Progent's target is to solve instead of simply annotate technical problems.
- Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team provides online professional consulting support and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, custom programming, and training for familiar Microsoft business applications such as CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more on Progent's consulting, custom development, and education offerings, refer to Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of System Center2, extend or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver organizations in Portland Oregon remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can configure Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By spotting looming issues before they cause downtime, proactive monitoring can avoid stressful and expensive information system crises. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems based on multiple platforms.
How Your Portland Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency online help with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Portland Oregon, Progent's phone-based network support engineers are ready to deliver effective and cost-effective system help the moment your organization needs it. More than two decades of providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access tools to repair IT problems quickly while avoiding the expense and lost time associated with on-site support calls.
Even if your Portland company works with a regular independent support technician or employs an in-house IT staff that know how to deal with the majority of network issues, Progent's Microsoft certified consultants can still provide an easy and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the time or the knowledge to solve unexpected system crises or especially challenging integration problems.
Details of Progent's Online Network Support for Portland Oregon
Progent's online help, remote repair, system security consulting, and system administration services give businesses in Portland Oregon the greatest leverage for your IT budget. Whether you need one-time telephone help and remote troubleshooting or ongoing Help Desk call center services and system administration, Progent's professionals can deliver your organization world class IT support while permitting you to avoid the expense and hassle of carrying a large in-house IT organization. Highlights of Progent's online help services include:
- Fast Telephone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to companies in Portland Oregon and is also ideal for customers in more remote regions that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner support firm, Progent has access to a wide selection of Microsoft support tools, technical information, and continuing training.
- Per Minute Billing to Reduce Expenses
Progent offers online help on a by-the-minute basis, so you are charged only for the services you receive. Progent asks for no minimum fee for online service and requires no periodic retainer for support services provided during regular business hours. This keeps you from paying big invoices for simple repairs.
- Availability of Cisco Network Design Professionals
Progent's registered experts for Cisco can provide help from on-staff specialists who have skill in designing, implementing, and managing networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to help you build fast, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's core support offerings consist of technology integration, MS Exchange Server consulting, network security planning, and shared Help Desk services. Progent's Experts group can provide in-depth consulting support for specific application areas. Help available from the Application Experts Team covers:
Dynamics GP Support and Customization
MS Project Training
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Database Administration and Software Programming
MySQL Management Support and Software Programming
Apple Macintosh Support
Amazon MWS Programming and Debugging
By offering a full service centralized resource for network generalists and application experts, Progent can deliver fast, cost-effective, and comprehensive IT solutions that meet the special requirements of your company.
- State of the Art Remote Connectivity Software
Protected online access allows Progent's support experts to observe precisely what your customers see. This makes it easier to find fast fixes to problems that could otherwise demand a costly onsite visit. Sophisticated remote access software and expert technicians combine to allow Progent to repair most IT problems quickly and economically. Progent is a pioneer in online support and automated network monitoring.
- Compatibility with Leading VPN Gateways
Progent supports safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24x7 Support for Maximum Network Uptime
For companies with vital applications, Progent can provide optional 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained offices whose workers need instant recourse to a Help Desk service with expert telephone support and full escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical knowledge, refined support software, and familiarity with enterprise networking enable businesses to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
- Proven Methodology
Progent's team of Microsoft and Cisco Premier experts average more than ten years of real-world professional experience, in the trenches of IT service, performing a wide range of IT tasks for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not only world-class technical capability, but also a support engineer with field-tested approaches for using computer knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises help by the minute. Consequently, you owe only for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services provided during regular working hours. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for quick repairs so you will not be forced to allow simple problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or small service firms who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service reports transmitted by each consultant to each client. The discipline of documenting and archiving service records results in more efficient service and eliminates a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who won't release vital service information.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can save your information network from stressful and expensive service losses.
How Does Our Company Begin Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.