Fast Online Support for Portland Information Networks
Urgent Remote Consulting for Portland NetworksFor organizations located in Portland or anywhere in the state of Oregon, Progent provides remote support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure problems, plus the assistance of CISA and CISSP-qualified security experts to help with advanced security architecture and diagnostic issues.

Progent's online support experts provide exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced tools required to solve most information system problems rapidly. Efficient support lowers direct costs since service calls require minimal billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company saves even more with indirect expenses by minimizing or avoiding network downtime and related costs due to business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting know-how is especially helpful for businesses that rely on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's pricing model for remote support is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the services that you actually get. Unlike typical remote support organizations, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for billing prevent situations where speedy. minor repairs manage to turn into substantial tabs. Progent's penchant for solving technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-proven processes which allow the maximum degree of efficiency for online technical support and troubleshooting for computer systems of all sizes. Progent provides safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's Technical Response Center to link to your environment without violating network security.

Progent's powerful customer support database system keeps extensive histories of the service that Progent's clients have been provided. Progent's authorized service personnel have access to the details of assistance delivered to each client by any engineer. This database of issues and fixes is structured as a quickly searchable support database that permits Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and working relationships with key industry leaders such as Cisco and Microsoft open up other vast technical support databases and permit priority access to manufacturers' internal engineering staff with the result that Progent's online service experts are able to find the best solutions promptly.

Online technical services available from Progent to businesses in Portland and throughout the state of Oregon include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's top enterprises. Progent's ProSight line of network management outsourcing services covers all key areas of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of critical files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to deliver web-based management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your Progent consultant so all looming issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's ability either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology projects. Billing rates for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology enables customers to complete major projects within budget and on schedule. Progent's special online consulting services include:

  • Call Center Expertise
    Progent's Call Center programs for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who lack the money or time to create an in-house Help Desk but who require quick response from an efficient Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate complex tasks to high-level consultants.

    Progent’s Virtual Help Desk is designed for bigger businesses and acts as a seamless extension of your existing Helpdesk resources. Progent's Virtual Help Desk Call Center can act as a an escalation resource for the most difficult network issues, or be ready in overflow instances when your regular support engineers are overwhelmed.

    Progent's Help Desk Call Center team of veteran information technology consultants offers your clients in Portland or anywhere in the state of Oregon immediate assistance from a large technical support resource with substantial experience delivering telephone-based consulting and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk perception as a significant contributor to business efficiency, and Progent's goal is to fix rather than merely document network problems.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group offers phone-based and in-depth engineering expertise and education in special application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's consulting, programming, and education services, refer to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Portland, or anywhere in the state of Oregon, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your business so your network support is proactive and automated. By detecting looming trouble spots before they cause network outages, system monitoring can head off stressful and costly service breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments that support multiple OS platforms.
How Your Portland Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent. For companies and startups in Portland or anywhere in the state of Oregon, Progent's phone-based computer support engineers are ready to deliver effective and cost-effective IT support the instant your business needs it. Long experience offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to fix computer problems rapidly while avoiding the cost and lost time that comes with on-premises service calls.

Even if your Portland company has a regular freelance support technician or employs a full time organization that can handle day-to-day network problems, Progent’s Microsoft certified consultants can offer a convenient and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the time or the knowledge to handle unexpected system crises or particularly tough integration problems.

Features of Progent's Online Network Services for Portland
Progent's phone help, remote troubleshooting, system security expertise, and network management services give businesses in Portland or anywhere in the state of Oregon the greatest leverage for your support budget. Whether you need one-time telephone support and Internet-based network repair or ongoing Help Desk Call Center services and network administration, Progent's professionals can provide your company enterprise-level network support while permitting you to avoid the cost and hassle of carrying a full-service in-house IT staff. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical experience, refined support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with excessive reliance on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Online Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.