Fast and Affordable Remote Help for Portland Oregon Computer Systems
Fast Phone Help for Portland NetworksFor organizations in Portland Oregon, Progent offers remote support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to help with complex infrastructure problems, plus the services of CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online technical support engineers offer excellent leverage due to the fact that they possess the practical background and are equipped with the sophisticated tools necessary to resolve most information system problems quickly. Efficient support lowers immediate expenses since solutions accumulate minimal billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization saves additionally with indirect expenses by minimizing or eliminating network downtime and related losses resulting from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive remote consulting know-how is especially important in environments that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.

Progent's billing policy for online support is designed to leverage your IT service investment. Progent bills by the minute for phone assistance, so you are charged exclusively for the services that you actually get. In contrast to typical online service firms, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing save you from scenarios where speedy. minor fixes manage to turn into major tabs. Progent's skill at solving technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of optimized tools and field-proven methodologies which ensure the maximum level of efficiency for online technical support and repair for information systems of any size. Progent provides secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to access your company's network without violating network security.

Progent's sophisticated service database application maintains detailed records of the service that Progent's customers have received. Progent's staff service personnel have access to the details of assistance provided to every customer by every consultant. This database of trouble tickets and solutions is organized as a quickly exploitable support knowledge base that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the value of Progent's technical support improves over time. Progent's high-level accreditations and working associations with important vendors including Cisco and Microsoft make available additional vast technical support databases and allow quick response from vendors' internal support staff so Progent's remote service specialists are able to determine the most efficient resolutions promptly.

Remote support available from Progent to businesses in Portland Oregon include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the world's top enterprises. Progent's ProSight series of network management outsourcing services covers all critical aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the entire malware attack progression including blocking, detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to provide centralized management and world-class security for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology projects. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Call Center or enhancing your established organization, identifying or enhancing Call Center application software to address the particular requirements of your company, or providing occasional phone support staff to supplement your in-house Call Center resources during high-demand situations like software transitions, mass updates, or installing new applications.

    Progent's Help Desk Call Center staff of seasoned information technology consultants gives your customers in Portland Oregon instant contact with a dependable technical support group with extensive background delivering phone help and online troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a key enabler of company efficiency, and Progent's goal is to solve and not merely track network problems.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based and in-depth consulting support and education in key application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, custom programming, and education services, visit Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Portland Oregon remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so your computer support is proactive rather than reactive. By spotting possible issues before they expand into network outages, proactive monitoring can head off disruptive and expensive service breakdowns. Progent can also use system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments that incorporate a mix of platforms.
How Your Portland Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Portland Oregon, Progent's phone-based computer support specialists can deliver professional and economical system help the moment your company needs it. More than a decade of offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to solve computer problems rapidly while avoiding the cost and lost productivity associated with in-person service visits.

Even if your Portland organization has a local independent support technician or employs a full time organization that can handle typical network problems, Progent’s Microsoft and Cisco certified engineers are available to provide a convenient and transparent remote extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the expertise to deal with sudden system emergencies or especially complex integration problems.

Benefits of Progent's Network Help for Offices in Portland Oregon
Progent's online support services enable your Portland company to experience the benefits of immediate, expert network support without the cost of maintaining an in-house IT staff. Your network will derive added strategic worth by becoming more reliable, productive, and protected. Advantages to your business include:

  • Convenient virtual expansion of your on-site IT resources
    For most organizations in Portland Oregon, nearby computer support resources, whether made up of independent consultants or a full-time maintenance staff, can solve typical network problems. On the other hand, IT crises may strike when local support personnel are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your usual support technicians. In these situations, Progent's on-call service professionals provide an easy, fast, and budget-friendly way to augment your regular help and to convey valuable knowledge to increase your capability to handle future problems locally.

  • Less Reliance on Individual Service Providers
    For network support, smaller organizations commonly depend on individual freelance consultants. Although freelance service people carry less overhead than larger consulting companies and can afford to charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, ill, on vacation, or in training, the lack of reserve help may force your business to wait for assistance during an emergency. As your network expands, network downtime and problems with critical software are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of reserve support experts to make sure your IT system remains up and running.

  • Create a Scalable Basis for Seamless Growth
    Businesses often begin with an information system implemented on a modest budget. Without a scalable framework, slap-dash repairs often get thrown on top of a weak foundation. When a network grows, stability and expandability problems can impede the productivity of the organization. Such badly designed environments require proper analysis, intelligent strategic planning, and wide technical knowledge to upgrade to a system infrastructure able to offer the stable foundation to handle critical business demands and facilitate downstream growth.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller businesses need advice and technical training to navigate through an increasingly complex maze of product alternatives available for accelerating business growth and improving productivity. They do not need a network engineer who is attempting to resell a specific vendor's products. Network consulting and product sales can lead to a situation where the proposed solution is built around a predetermined product rather than the genuine requirements of a client. Progent eliminates these dilemmas by offering only services instead of products. This enables Progent to align IT consulting with the best needs of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT experience, refined remote support software, and understanding of corporate IT enable companies to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

How Does My Business Start Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.



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    Progent's ProSight family of managed IT services are intended to provide organizations who have minimal in-house network support teams with low-cost access to world-class management platforms and technical experts. Benefits of the ProSight line of managed IT services include predictable network maintenance costs, automation of common administrative tasks, ongoing absorption of the latest technology, graceful migration from older technology to up-to-date solutions, improved alignment of computer technology with business objectives, access to veteran IT consultants, and allowing management to focus on business issues rather than fast-evolving computer technology.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Lync Server 2010 supports Instant Messaging, Presence, voice/video conferencing, desktop sharing, and both IP-based and traditional public switched telephone network (PSTN) voice communication. Microsoft Lync 2010 can enhance the capability of Exchange, SharePoint Server and Office desktop or Office 365 and simplify administration via integration with Active Directory. Lync can also reduce expenses by doing away with VoIP equipment and subscription services, PBX gear, or legacy video conferencing solutions. Progent's certified IM and Presence experts offer remote and onsite support to help you to manage and repair your existing Lync 2010 environment or evaluate the benefits of migrating from Lync Server 2010 to Skype for Business, which is the renamed and revamped version of the product family. Progent can also assist your organization to plan and execute a smooth Skype for Business upgrade.

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    Progent's Cisco CCIE-certified network infrastructure experts have extensive background helping Internet Service Providers to architect, implement, manage, optimize, and debug high-availability, scalable connectivity environments suitable for shared public networks.

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    Progent's Microsoft-certified consultants have more than 10 years of background delivering messaging support for companies ranging from small offices to large enterprises. Progent offers economical consulting for all versions of Exchange Server to enhance email and virus protection, configure high availability email systems, and facilitate off-site and mobile email access. Progent’s Microsoft Exchange consulting services can assist you in designing and carrying out a move from an outdated SMPT server or unsupported Microsoft Email software such as Microsoft Exchange 2003 to Exchange 2016 Server. Progent offers support for Windows 8, Windows 7, Vista, and Windows XP clients running Office Outlook and can show you how to integrate Outlook Web App for all major browsers. For email virus protection, spam filtering and data data leak protection, Progent offers Email Guard managed services.

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    Progent’s Microsoft certified professionals can provide small and mid-sized businesses expert Microsoft SQL Server help. Microsoft SQL Server is a complete, Web-enabled database and data analysis platform that opens the door to the speedy creation of enterprise-class business applications that can give your company a competitive edge. SQL Server provides core support for XML and the ability to query across the Internet and beyond the firewall. In addition to offering expertise, maintenance and troubleshooting services, Progent’s SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your IT network. Progent can also help you upgrade from earlier editions of SQL Server to Microsoft SQL Server 2005.

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    Progent's Power BI consultants can help your business to design, deploy, manage, update or troubleshoot your Power BI environment. Progent can also assist you to organize your target data for Power BI visualizations. Progent can help you build and manage an on-premises, cloud, or hybrid architecture to run Power BI.

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