Portland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Portland Metro Area.
Progent locations in the Portland Metro Area
Immediate Remote Help for Portland Computer Systems
For organizations in Portland or anywhere in the state of Oregon, Progent offers online support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified engineers have delivered remote support to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle challenging networking issues, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting jobs.
Progent's remote support engineers offer excellent value because they have the practical experience and have access to the sophisticated tools needed to solve most information system issues quickly. Efficient support reduces direct expenses because service calls use up fewer billable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your organization benefits even more with indirect costs by minimizing or eliminating system downtime and associated costs due to business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote consulting expertise is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.
Progent's billing model for online support is designed to stretch your IT service investment. Progent charges per minute for phone assistance, so you are invoiced exclusively for the services that you actually get. In contrast to many remote support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing do away with scenarios where speedy. minor solutions somehow turn into major tabs. Progent's penchant for disposing of technical issues quickly means you saves cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-proven processes that permit the highest degree of efficiency for online consulting and troubleshooting for computer systems of any size. Progent provides protected VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's online support team to access your company's system without violating corporate security.
Progent's sophisticated service reporting system includes comprehensive records for all support that Progent's customers have received. Progent's authorized consultants have the benefit of the details of assistance provided to every Progent client by any consultant. This archive of problems and solutions is organized as an easily exploitable support knowledge base that permits Progent's remote support experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and working associations with major technology companies such as Cisco and Microsoft open up other extensive technical knowledge bases and permit fast access to vendors' internal product engineers with the result that Progent's online consulting experts are able to come up with optimal resolutions in the least time.
Online technical support services provided by Progent to companies in Portland and throughout the state of Oregon include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote support experts can provide computer system problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server development,
Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective desktop consulting and support services to help you company to install, integrate, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's desktop support services cover areas such as providing Windows 10 upgrade support as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking professionals, and certifies a person's network technology knowledge at the expert level. Cisco-qualified CCIEs can handle even the most difficult issues occurring in network planning, installation, administration, security, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or identifying software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their broad experience permits them to fix problems quickly. In typical cases, less experienced engineers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can interface to your computer system via state-of-the-art remote support technology in order to provide quick, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's market leading family of infrastructure devices. Cisco networking support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Catalyst switch consulting and support, Cisco Nexus switch consulting, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point planning and configuration, Aironet Access Points consulting services, Cisco wireless controllers consulting, Cisco VPN and Security engineering support, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's certified CISM and CISSP security and compliance consultants offer a variety of system protection solutions to improve the defenses of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or assist your business to recuperate quickly following a damaging breach. Security consulting services offered by Progent include: comprehensive information security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious assaults; setting up firewalls; establishing secure mechanisms for remote and mobile access; defending your messaging system against viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Progent can provide advanced remote consulting to help companies of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent workflow for restoring services quickly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide remote consulting services to cover a broad array of information technologies including system infrastructure, email solutions, network and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy management in environments that combine Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with migration from older applications to Microsoft Windows or Linux-powered environments. Progent's group-based approach to solving network issues enables quick escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent online assistance diagnosing anomalies within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's leading corporations. The ProSight series of IT management outsourcing services covers all critical facets of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the entire malware attack progression including filtering, identification, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to provide centralized management and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so any looming problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup system that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects. Progent's rates for longer-term consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these special fields of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Portland Company Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing services are a convenient solution for businesses who don't have the budget to support an internal Help Desk Call Center but who want fast access to an efficient Help Desk with proficient telephone assistance plus the technical depth to escalate the most challenging problems to advanced engineers.
Progent's Call Center consulting support can support you in building an effective new Help Desk Call Center or revamping your existing one, identifying or enhancing Help Desk application software to address the special requirements of your company, or providing temporary phone support staff to work with your in-house Call Center team during high-demand scenarios like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Call Center staff of experienced information technology consultants offers your clients in Portland or anywhere in the state of Oregon quick access to a dependable technical support resource with extensive experience delivering telephone-based consulting and online diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center the reputation as a crucial enabler of company performance, and Progent's intent is to fix instead of simply document IT problems.
- Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Group offers online and in-depth consulting support and training in special application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for popular Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more about Progent's expertise, custom development, and education offerings, see Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver organizations in Portland, or anywhere in the state of Oregon, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your environment so your IT maintenance is proactive and automated. By detecting looming issues before they evolve into full-scale emergencies, proactive monitoring can head off inconvenient and expensive service failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems that support multiple platforms.
To get in touch with Progent about urgent phone-based help with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Portland or anywhere in the state of Oregon, Progent's online computer support specialists can provide professional and cost-effective system help the instant your organization has to have it. More than a decade of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access tools to fix IT problems rapidly while avoiding the expense and lost time that comes with on-premises support visits.
Even if your Portland company has a regular independent consultant or employs an in-house organization that know how to deal with the majority of network issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to handle sudden system crises or especially complex integration projects.
Details of Progent's Remote Network Support for Portland
Progent's phone support, remote repair, system security expertise, and network management services offer businesses in Portland or throughout the state of Oregon the greatest leverage for your IT investment. Whether you need occasional phone help and remote network repair or full-time Help Desk outsourcing support and system management, Progent's experts can deliver your company world class network support while allowing you to eliminate the cost and hassle of carrying a large internal IT organization. Key features of Progent's online help services include:
- Immediate Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Portland and is also ideal for networks in geographic regions of Oregon that have a limited supply of consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a broad range of Microsoft support utilities, service information, and continuing training.
- By the Minute Billing to Minimize Expenses
Progent provides remote help on a by-the-minute basis, so you are billed only for the support you receive. Progent requires no minimum fee for online help and asks for no monthly retainer for support services delivered during normal business hours. This keeps you from facing big bills for quick repairs.
- Access to Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco can provide the services of authorized specialists who have skill in planning, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Group
Progent's core support services include system integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk Call Center services. Progent's Experts Team offers in-depth consulting support in critical application areas. Help available from the Application Experts staff covers:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project Expertise
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Troubleshooting
BI Reporting Consulting and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Application Development and Debugging
Oracle Management Support and Application Development
MySQL Project Management and Application Design
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a full service centralized resource for IT generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that fit the special requirements of your business.
- Sophisticated Remote Connectivity Tools
Protected remote access permits Progent's service experts to observe precisely what your customers see. This makes it possible to produce quick fixes to problems that could otherwise require a costly personal service call. Effective online access software and experienced engineers combine to enable Progent to resolve most network issues rapidly and economically. Progent is an industry leader in online troubleshooting and automated network tracking.
- Compatibility with Leading VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24x7 Support for High Network Uptime
For offices with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended specifically for budget-conscious offices whose clients require immediate access to a Help Desk Call Center with effective telephone support and full escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical background, fine tuned support tools, and familiarity with corporate IT enable companies to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Network Support from Progent?
- Certified Knowledge of Microsoft's Entire Family of Servers
Progent can provide in-depth support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits per minute. As a result, you are charged only for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services delivered during regular working hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast repairs so you will not be tempted to allow minor problems to fester.
- Full Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small support organizations who provide scant documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports sent by each staff member to each customer. The discipline of detailing and organizing service activity results in more effective support and avoids a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few IT service firms to provide round-the-clock network monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing possible issues before they result in downtime, network monitoring can save your information network from stressful and costly availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.