Fast and Affordable Remote Help for Portland Oregon Computer Networks
Urgent Remote Support for Portland SystemsFor businesses in Portland Oregon, Progent offers remote technical support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to solve complex infrastructure problems, plus the services of CISSP-accredited cybersecurity experts to help with advanced security design and diagnostic issues.

Progent's remote support experts offer exceptional value due to the fact that they have the practical background and have access to the advanced tools needed to solve most information system issues quickly. This lowers immediate expenses because solutions accumulate minimal billable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your company benefits additionally with incidental costs by minimizing or avoiding network downtime and associated costs resulting from business disruption, upset clients, unproductive workers, and distracted executives. Progent's extensive online technical support expertise is particularly valuable in environments that rely on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's billing model for remote help is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are billed exclusively for the support that you actually get. Unlike typical remote service companies, Progent imposes no initialization fee or minimum job duration. Progent's per-minute granularity and simple policy for billing prevent scenarios where speedy. minor repairs somehow end up as large tabs. Progent's skill at handling technical issues quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized technologies and field-tested methodologies that promote the maximum level of effectiveness for online help and troubleshooting for IT systems of all sizes. Progent provides secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's remote service group to access your company's network without breaching system security.

Progent's advanced customer support reporting system stores extensive histories of the service that Progent's clients have been provided. Progent's staff engineers have access to the details of services provided to each customer by any Progent engineer. This database of problems and repairs is stored as a quickly exploitable proprietary knowledge base that permits Progent's remote technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft open up additional vast technical knowledge bases and allow priority response from vendors' in-house support staff with the result that Progent's remote service specialists are able to find optimal solutions quickly.

Online support offered by Progent to clients in Portland Oregon include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the industry's top corporations. The ProSight portfolio of network management outsourcing services covers all key facets of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack progression including protection, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to provide centralized management and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and debug their networking hardware like routers, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex network management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT personnel and your Progent consultant so any potential issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for special IT projects. Billing charges for longer-term consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these important areas of information technology allows clients to complete critical projects within budget and on schedule. Progent's special online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service options for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging problems.

    Progent's Call Center consulting services can guide you in building an effective new Call Center or enhancing your current organization, selecting or modifying Help Desk application software to address the unique requirements of your business, or adding occasional phone support personnel to work with your existing Help Desk Call Center group to handle unusually busy situations such as software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of veteran network professionals provides your customers in Portland Oregon rapid contact with a large network service resource with substantial background offering telephone-based support and remote repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center recognition as a key contributor to business efficiency, and Progent's goal is to resolve rather than just document network problems.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team provides remote advanced consulting expertise and education in key business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for popular Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's consulting, programming, and education offerings, see Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that include Linux, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Portland Oregon online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your environment so your IT support is proactive and automated. By uncovering looming problems before they evolve into crashes, remote monitoring can head off inconvenient and costly service breakdowns. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments powered by a variety of operating systems.
How Your Portland Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online support with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Portland Oregon, Progent's online network support specialists are ready to provide professional and affordable IT support the moment your company has to have it. Long experience delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune online access technology to repair IT problems quickly while avoiding the cost and lost time that comes with on-premises service calls.

Even if your Portland organization works with a regular freelance consultant or maintains a full time IT staff that know how to deal with ordinary network problems, Progent’s Microsoft certified consultants can still provide an easy and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to address unexpected system emergencies or particularly complicated integration projects.

Advantages of Progent's IT Support for Companies in Portland Oregon
Progent's remote IT consulting services allow your Portland organization to realize the advantages of on-call, expert IT support without the cost of managing a full-time IT staff. Your network will acquire added business worth by becoming more reliable, productive, and secure. Benefits to your business include:

  • Convenient remote expansion of your on-site support resources
    For most organizations in Portland Oregon, local computer support resources, whether consisting of independent consultants or an internal maintenance staff, can take care of typical network issues. On the other hand, IT crises may strike when local support personnel are overstretched or absent, and some problems may stem from technology that is beyond the scope of your usual service technicians. In these situations, Progent's online support professionals offer an easy, quick, and budget-friendly way to supplement your regular resources and to convey useful knowledge to improve your ability to resolve future problems in-house.

  • Reduced Dependence on Individual Service Providers
    For IT support, smaller companies commonly rely on individual freelance service providers. While freelance service people carry less internal costs than larger support organizations and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the lack of backup personnel may force your company to go without assistance during an IT crisis. As your business expands, system downtime and problems with critical software are more expensive. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of backup support experts to insure your network is always up and running.

  • Create a Scalable Basis for Seamless Expansion
    Organizations often begin with an IT system created on a modest budget. Without a scalable infrastructure, band-aid repairs can get piled on top of a shaky foundation. As a company grows, stability and scalability issues can impede the success of the business. These badly designed environments need careful assessment, intelligent long-term planning, and extensive IT knowledge to upgrade to a system infrastructure that can provide the solid foundation to meet critical business demands and simplify future expansion.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller organizations require guidance and technical training to navigate through an ever more complicated maze of product options capable of promoting business success and improving productivity. Businesses hardly need a network consultant who is motivated to resell a certain vendor's products. Network consulting and product selling can result in a situation where the proposed solution is built around a predetermined technology instead of the true needs of a client. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to align IT expertise with the best interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT expertise, fine tuned support tools, and understanding of corporate IT allow offices to escape the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent stands out by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry background, in the trenches of IT service, executing a broad variety of IT tasks for a large mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting staff. This means that you get not only world-class technical capability, but also a support engineer with proven methods for applying computer knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person visits by the minute. Consequently, you owe just for received support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for services delivered during regular working hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast solutions so you won't be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their comfort zone, Progent can concentrate on providing high-value services where Progent has little competition. Businesses who work with familiar freelance service providers or who maintain internal IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer 24x7 network tracking services based on MS Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential issues before they cause downtime, system monitoring can keep your information network from painful and costly availability losses.
How Does Our Company Begin Getting Remote Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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    Progent believes that a carefully designed and implemented information system can be a vital piece for enabling a company's success, and Progent follows this belief in our own network infrastructure. Progent has built a fault-tolerant virtual office network that enables our in-house engineers and certified contractors to offer fast and efficient service, collaborate easily on challenging projects, and gain from professional and private maturity by being a member of a dynamic business culture of self motivation and freedom.

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    Progent's Cisco Meraki wireless AP experts offer remote and onsite support services to help organizations of any size to plan, deploy, maintain, upgrade or debug Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can help your business to set up and manage Cisco's Meraki-based Wi-Fi networks for environments that can range from a telecommuter's home or a branch office to a campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology including Catalyst and Nexus switches, routers and ASA firewalls to create a seamless network infrastructure that delivers identical access, performance, security, manageability and uptime for wired and wireless clients irrespective of their mobility or device.

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    • Network Service Iowa
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    Progent’s Technical Response Center (TRC) offers nationwide extended hours remote support for computer systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support professionals provide after-hours telephone support and online direct computer connection to isolate and resolve network problems quickly and economically. The scope of technical expertise represented by Progent's staff of country-wide service professionals makes it possible to escalate even the most difficult network issues to competent specialists as needed. For urgent problems, the TRC endeavors to answer your call for support within one hour.

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    For assistance writing, enhancing, or troubleshooting applications for Windows, any version of Linux, or for the Web, Progent’s team of program developers, database designers, and software project managers can ensure you get the project completed on schedule and within budget. Progent's seasoned software developers can provide cost-effective and efficient remote help for jobs as small as creating Vidual Basic macros for Office Excel or as challenging as rolling out line-of-business database applications built on SQL Server or MySQL.

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    Progent's Cisco-certified Wi-Fi integration experts can help you to configure, administer, and debug Cisco Small Business Wi-Fi Access Points.

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    • Palo Alto Networks WildFire Security Certification
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    Progent's Palo Alto Networks firewall consultants can show you how to select, configure, and manage Palo Alto Networks firewalls to provide a modern security ecosystem that extends across your data center and cloud assets and guards any user anywhere with any endpoint device.

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    • Training Adobe After Effects
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    Progent's Mac consultants can support the creative facets of Mac computing by offering help services and training in graphics, audio, and video. Progent's support professionals can provide expertise in a range of Apple Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special projects such as scanning or digitizing audio or video or configuring an audio/video production studio.
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