Greater Portland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Portland Metro Area.
Progent locations in the Greater Portland Metro Area
Fast Online Support for Portland IT Networks
For companies in Portland or anywhere in Oregon, Progent provides online technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, as well as the assistance of CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic jobs.
Progent's remote technical support engineers offer exceptional leverage because they have the practical experience and are equipped with the sophisticated tools required to resolve the majority of information system issues rapidly. Efficient support reduces immediate expenses because service calls accumulate minimal chargeable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your organization benefits additionally with indirect costs by minimizing or eliminating network downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote consulting experience is particularly important for businesses that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.
Progent's pricing model for online help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you pay only for the support that you receive. In contrast to typical online service companies, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing avoid scenarios where quick repairs manage to turn into large invoices. Progent's skill at handling problems efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of customized technologies and field-tested methodologies that promote the highest level of effectiveness for remote consulting and repair for information systems of all sizes. Progent provides protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's Technical Response Center to communicate with your company's environment without breaching system security.
Progent's sophisticated service reporting application stores thorough documentation describing all service that Progent's customers have been provided. Progent's staff consultants have access to the history of assistance rendered to each Progent client by every engineer. This database of anomalies and resolutions is stored as an easily searchable internal database that allows Progent's remote support experts to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft open up additional vast support knowledge bases and permit quick response from vendors' internal support staff with the result that Progent's online consulting specialists are able to determine optimal resolutions in the least time.
Remote support available from Progent to clients in Portland and throughout the state of Oregon include:
Certified Microsoft Windows Support
Progent's Microsoft-certified online support professionals offer computer troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server application development,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop services to help you business to deploy, integrate, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 integration support plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network consultants, and validates a person's networking skills at the expert level. CCIEs can resolve even the most challenging issues occurring in network design, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration tools and developing workarounds or identifying program updates. Cisco CCIEs offer excellent cost-effectiveness because their broad expertise permits them to resolve problems rapidly. In typical instances, less experienced service providers can struggle for hours or even days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can communicate with your network via state-of-the-art remote support tools in order to perform quick, safe, and affordable analysis and remediation.
Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading selection of infrastructure devices. Cisco networking expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Catalyst switch integration and support, Cisco Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and set up, Aironet Wireless Access Points engineering support, Cisco wireless controllers support Services, Cisco VPN and Security engineering services, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of security solutions to bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your company to recuperate rapidly following a serious breach. Security services available from Progent include: in depth data security and compliance analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; rapid cleanup after malicious assaults; setting up firewalls; designing secure techniques for remote and mobile connectivity; defending your email infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting to help businesses of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that utilize local IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable workflow for recovering applications and services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer remote consulting services to address a broad spectrum of information technologies such as system infrastructure, messaging systems, network and process security, plus UNIX and Windows integration. For server hardware economization and easy management in environments that combine Linux-based systems and Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to MS Windows or Linux-based environments. Progent's group-based methodology for solving technical issues enables fast escalation, when required, to consultants with appropriate experience to tackle complex situations. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.
Major Linux versions for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services designed to enable small and mid-size businesses to utilize the same advanced IT solutions used by many of the world's leading enterprises. The ProSight suite of network monitoring and management services covers all key aspects of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the complete malware attack progression including protection, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and debug their networking hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT programs. Billing charges for ongoing consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these special areas of information technology allows customers to complete major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Portland Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are ideal for businesses who lack the resources to assemble and manage an in-house Help Desk Call Center but who require quick communication with a dependable Help Desk with proficient telephone support as well as the expertise to escalate the most challenging tasks to advanced consultants.
Progent's Help Desk consulting services can support you in creating an effective new Help Desk Call Center or improving your established one, evaluating or modifying Help Desk software products to handle the special demands of your company, or providing temporary phone support personnel to supplement your in-house Help Desk team during demanding scenarios such as software transitions, mass updates, or installing new business software.
Progent's Help Desk staff of experienced information technology experts offers your customers in Portland or anywhere in the state of Oregon instant contact with an effective network service resource with substantial experience offering phone support and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Call Center recognition as a solid driver of company performance, and Progent's target is to solve rather than simply track IT issues.
- Business Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting Team can supply remote professional engineering expertise and training in special business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's consulting, custom programming, and training offerings, refer to Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Portland, or anywhere in the state of Oregon, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your environment so that your computer maintenance is proactive and automated. By uncovering emerging issues before they grow into full-scale emergencies, automated monitoring can head off disruptive and costly information system crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems based on a mix of OS platforms.
To contact Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Portland or throughout the state of Oregon, Progent's phone-based computer support engineers are ready to provide expert and cost-effective system help the moment your company requires it. More than 15 years of delivering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online access tools to repair network problems rapidly while avoiding the cost and lost productivity that comes with on-site support calls.
Even if your Portland organization works with a regular freelance support technician or employs an in-house IT staff that can handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and transparent remote expansion of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to fix sudden system crises or especially tough integration projects.
Details of Progent's Online Computer Services for Portland
Progent's phone support, Internet-based troubleshooting, network security expertise, and network management services offer businesses in Portland or anywhere in the state of Oregon unparalleled leverage for your support budget. Whether you need occasional phone help and remote network repair or ongoing Help Desk Call Center support and network administration, Progent's experts can deliver your business world class IT support while permitting you to eliminate the expense and administration overhead of maintaining a large in-house IT organization. Highlights of Progent's online help services include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to offices in Portland and is also ideal for networks in more remote regions of Oregon that lack consultants with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a broad selection of Microsoft support utilities, service databases, and continuing training.
- Per Minute Billing to Reduce Costs
Progent provides online help on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent has no minimum fee for phone support and imposes no monthly subscription fee for support services delivered during regular working hours. This protects you from paying big bills for simple repairs.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco can provide the services of on-staff specialists with skill in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and secure connectivity for local and remote networking.
- Application Specialists Team
Progent's basic consulting offerings consist of technology integration, MS Exchange consulting, corporate security design, and Help Desk Call Center services. Progent's Application Experts Team can provide world-class consulting expertise for critical business applications. Help available from the Application Experts Group includes:
Dynamics GP/Great Plains Consulting and Customization
MS Project Support
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Training
BI Reporting Consulting and Training
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and SQL Server 2014 Software Development and Debugging
Oracle Database Administration and Software Development
MySQL Management Support and Software Development
Amazon Marketplace Web Service Programming and Debugging
By offering a full service one-stop source for network generalists and application experts, Progent can tailor timely, inexpensive, and thorough IT solutions that match the special requirements of your company.
- Sophisticated Remote Connectivity Tools
Secure online access permits Progent's service experts to see precisely what your users see. This makes it easier to produce quick fixes to issues that could otherwise demand a costly personal service call. Sophisticated online connectivity software and expert engineers combine to allow Progent to resolve most network issues quickly and affordably. Progent is a pioneer in online troubleshooting and automated network tracking.
- Compatibility with Mainstream VPN Products
Progent supports secure Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- Round-the-Clock Service for Maximum Network Uptime
For offices with mission-critical applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious organizations whose workers require immediate recourse to a Help Desk Call Center with expert phone support and complete escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT background, refined remote support software, and understanding of corporate IT enable offices to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does My Business Start Receiving Online Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry background, at the front lines of IT service, executing a broad range of IT tasks for a large mix of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This means that you get not only expert technical capability, but also a consultant with field-tested methods for applying technical knowledge to fix real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site help by the minute. As a result, you are billed only for received support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation fee and requires no retainer for support services delivered during regular business hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for quick repairs so you won't be forced to permit simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent faces few competitors. Businesses who work with familiar independent service providers or who employ in-house IT staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, protected, and efficient.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By revealing possible issues before they result in downtime, system monitoring can keep your information network from painful and costly service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.