Greater Portland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Portland Metro Area.

Portland Onsite IT Consulting
Progent locations in the Greater Portland Metro Area

City Street Address Contact Information
Portland, OR 5933 NE Win Sivers Drive
Portland, Oregon 97220		 Sales Phone: 503-334-0354

Link: Portland Network Support Services

Fast Online Support for Portland IT Networks
Urgent Remote Consulting for Portland NetworksFor companies in Portland or anywhere in Oregon, Progent provides online technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, as well as the assistance of CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers offer exceptional leverage because they have the practical experience and are equipped with the sophisticated tools required to resolve the majority of information system issues rapidly. Efficient support reduces immediate expenses because service calls accumulate minimal chargeable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your organization benefits additionally with indirect costs by minimizing or eliminating network downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote consulting experience is particularly important for businesses that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for online help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you pay only for the support that you receive. In contrast to typical online service companies, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing avoid scenarios where quick repairs manage to turn into large invoices. Progent's skill at handling problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of customized technologies and field-tested methodologies that promote the highest level of effectiveness for remote consulting and repair for information systems of all sizes. Progent provides protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's Technical Response Center to communicate with your company's environment without breaching system security.

Progent's sophisticated service reporting application stores thorough documentation describing all service that Progent's customers have been provided. Progent's staff consultants have access to the history of assistance rendered to each Progent client by every engineer. This database of anomalies and resolutions is stored as an easily searchable internal database that allows Progent's remote support experts to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft open up additional vast support knowledge bases and permit quick response from vendors' internal support staff with the result that Progent's online consulting specialists are able to determine optimal resolutions in the least time.

Remote support available from Progent to clients in Portland and throughout the state of Oregon include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services designed to enable small and mid-size businesses to utilize the same advanced IT solutions used by many of the world's leading enterprises. The ProSight suite of network monitoring and management services covers all key aspects of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the complete malware attack progression including protection, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and debug their networking hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT programs. Billing charges for ongoing consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these special areas of information technology allows customers to complete major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are ideal for businesses who lack the resources to assemble and manage an in-house Help Desk Call Center but who require quick communication with a dependable Help Desk with proficient telephone support as well as the expertise to escalate the most challenging tasks to advanced consultants.

    Progent's Help Desk consulting services can support you in creating an effective new Help Desk Call Center or improving your established one, evaluating or modifying Help Desk software products to handle the special demands of your company, or providing temporary phone support personnel to supplement your in-house Help Desk team during demanding scenarios such as software transitions, mass updates, or installing new business software.

    Progent's Help Desk staff of experienced information technology experts offers your customers in Portland or anywhere in the state of Oregon instant contact with an effective network service resource with substantial experience offering phone support and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Call Center recognition as a solid driver of company performance, and Progent's target is to solve rather than simply track IT issues.

  • Business Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Team can supply remote professional engineering expertise and training in special business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's consulting, custom programming, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Portland, or anywhere in the state of Oregon, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your environment so that your computer maintenance is proactive and automated. By uncovering emerging issues before they grow into full-scale emergencies, automated monitoring can head off disruptive and costly information system crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems based on a mix of OS platforms.
How Your Portland Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Portland or throughout the state of Oregon, Progent's phone-based computer support engineers are ready to provide expert and cost-effective system help the moment your company requires it. More than 15 years of delivering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online access tools to repair network problems rapidly while avoiding the cost and lost productivity that comes with on-site support calls.

Even if your Portland organization works with a regular freelance support technician or employs an in-house IT staff that can handle the majority of computer issues, Progent’s Microsoft and Cisco certified engineers are available to provide a convenient and transparent remote expansion of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to fix sudden system crises or especially tough integration projects.

Details of Progent's Online Computer Services for Portland
Progent's phone support, Internet-based troubleshooting, network security expertise, and network management services offer businesses in Portland or anywhere in the state of Oregon unparalleled leverage for your support budget. Whether you need occasional phone help and remote network repair or ongoing Help Desk Call Center support and network administration, Progent's experts can deliver your business world class IT support while permitting you to eliminate the expense and administration overhead of maintaining a large in-house IT organization. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT background, refined remote support software, and understanding of corporate IT enable offices to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry background, at the front lines of IT service, executing a broad range of IT tasks for a large mix of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This means that you get not only expert technical capability, but also a consultant with field-tested methods for applying technical knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site help by the minute. As a result, you are billed only for received support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation fee and requires no retainer for support services delivered during regular business hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for quick repairs so you won't be forced to permit simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent faces few competitors. Businesses who work with familiar independent service providers or who employ in-house IT staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, protected, and efficient.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By revealing possible issues before they result in downtime, system monitoring can keep your information network from painful and costly service disruptions.
How Does My Business Start Receiving Online Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.















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