Fast and Affordable Online Troubleshooting for Portland Oregon IT Networks
For businesses in Portland Oregon, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex networking problems, plus the assistance of CISSP-qualified security experts to handle advanced security architecture and diagnostic jobs.
Progent's remote technical support engineers offer excellent leverage due to the fact that they have the practical background and are equipped with the advanced tools required to resolve most network issues rapidly. This lowers direct expenses because service calls use up fewer chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your organization benefits even more in indirect expenses by minimizing or avoiding network outages and associated costs resulting from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's extensive online technical support expertise is particularly important for organizations that are dependent on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's billing model for online support is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced only for the services that you actually get. Unlike typical remote service companies, Progent imposes no startup fee or minimum job duration. Progent's one-minute billing unit and simple model for billing eliminate scenarios where quick repairs manage to turn into large bills. Progent's penchant for disposing of technical issues efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of optimized technologies and field-tested processes which allow the highest level of effectiveness for remote engineering help and repair for IT systems of any size. Progent provides secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's remote service group to access your company's computer system remotely without breaching network security.
Progent's advanced technical support reporting system includes extensive records of the service that Progent's customers have received. Progent's staff engineers have access to the specifics of assistance provided to every Progent client by every Progent engineer. This database of problems and responses is organized as a quickly accessible proprietary database that enables Progent's online technical professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft open up other vast technical support databases and allow priority response from vendors' internal engineering staff so Progent's online service experts can determine the best solutions in the least time.
Remote services provided by Progent to businesses in Portland Oregon include:
Authorized Windows Support
Progent's Microsoft-certified remote service professionals offer computer system troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist your company with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment support, Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop services to help your company to install, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 upgrade support plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your PCs and cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure engineers, and certifies a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs can resolve even the most stubborn issues surrounding network infrastructure planning, integration, management, compliance, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's internal support staff in isolating problems with IOS network administration utilities and developing alternate approaches or identifying software updates. CCIEs provide exceptional cost-effectiveness since their broad experience enables them to resolve problems quickly. In common cases, less qualified service providers can struggle for hours or even days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system via state-of-the-art on-line troubleshooting technology in order to perform quick, secure, and economical analysis and remediation.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State
Progent's CCIEs offer consulting for all of Cisco's top-selling family of infrastructure products. Cisco technology support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Catalyst switch consulting and support, Cisco Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Aironet Wireless APs consulting help, Cisco wireless controllers support Services, Cisco VPN and Security Consulting services, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security solutions that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or help your business to recuperate quickly following a damaging penetration. Security consulting services available from Progent include: in depth information security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious attacks; installing firewalls; establishing secure techniques for remote and mobile connectivity; protecting your messaging infrastructure from spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting services to help businesses of all sizes integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that utilize on-premises IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of background providing high-level consulting support online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a consistent workflow for restoring applications and services rapidly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer phone-based consulting services to cover a broad range of computer technologies such as network architecture, email solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified administration in networks that include Linux and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's team-based approach to solving network problems promotes fast escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.
Important Linux variants for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price services designed to enable small and medium-size businesses to benefit from the same advanced technology deployed by many of the world's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all key areas of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the complete threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that require critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects. Billing charges for longer-term development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables customers to complete major projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Portland Company Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk Call Center support alternatives for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the leading PSA platform for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center team of experienced network experts provides your computer users in Portland Oregon rapid assistance from an effective network service resource with extensive background providing phone support and remote repair service for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk recognition as a key driver of company productivity, and Progent's target is to resolve and not simply report IT issues.
- Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Team provides phone-based advanced engineering support and training in special business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more about Progent's consulting, custom development, and education services, refer to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Support
Progent can deliver organizations in Portland Oregon online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your business so your computer support is proactive rather than reactive. By spotting emerging trouble spots before they expand into downtime, automated monitoring can ward off inconvenient and expensive service crises. Progent can also deploy system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that support a combination of platforms.
To get in touch with Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Portland Oregon, Progent's phone-based computer support engineers are ready to provide effective and economical IT support the instant your business needs it. More than a decade of providing remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine remote access technology to repair computer problems rapidly while eliminating the cost and lost time that comes with on-site support visits.
Even if your Portland organization deals with a local freelance consultant or employs an in-house organization that know how to deal with typical network problems, Progentís Microsoft certified engineers can still offer a convenient and seamless remote expansion of your local resources for situations when your regular IT support personnel either lack the availability or the knowledge to fix unexpected network crises or especially challenging integration problems.
Features of Progent's Remote Network Support for Portland Oregon
Progent's online support, Internet-based troubleshooting, network security expertise, and network administration services give offices in Portland Oregon unparalleled leverage for your support investment. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk call center services and network administration, Progent's professionals can deliver your office world class network support while permitting you to eliminate the cost and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to offices in Portland Oregon and is also ideal for networks in more remote regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a wide selection of Microsoft support utilities, technical databases, and on-going training.
- By the Minute Rates to Reduce Costs
Progent offers remote help on a per-minute basis, so you pay only for the services you use. Progent requires no minimum fee for phone support and imposes no periodic retainer for support services provided during regular business hours. This saves you from facing big invoices for simple repairs.
- Availability of Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco can provide access to on-staff professionals who have skill in designing, implementing, and managing networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Team
Progent's basic support offerings include technology integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk sharing services. Progent's Application Experts group can provide in-depth consulting support for critical application areas. Help offered by the Application Experts Team covers:
Dynamics GP Consulting and Customization
MS Project Expertise
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Help
BI Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Programming, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Software Programming
MySQL DBA Services and Application Development
Apple Macintosh Support
Amazon MWS Software Integration
By offering a convenient one-stop source for network generalists and application experts, Progent can deliver timely, inexpensive, and comprehensive IT solutions that fit the unique needs of your business.
- Sophisticated Remote Connectivity Tools
Secure online access allows Progent's service experts to observe precisely what your users see. This makes it possible to produce fast fixes to issues that could otherwise require a costly onsite visit. Sophisticated online access tools and expert engineers combine to allow Progent to repair most IT issues rapidly and affordably. Progent is a pioneer in offsite support and remote system tracking.
- Compatibility with Leading VPN Gateways
Progent can provide secure VPN access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24x7 Support for Maximum Network Availability
For offices with mission-critical applications, Progent can provide optional round-the-clock remote technical services. Combined with remote 24x7 server monitoring based on MS Operations Manager, this service can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center services are intended especially for budget-conscious offices whose clients require instant recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical knowledge, refined remote support software, and familiarity with enterprise networking enable companies to avoid the pitfalls of excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Online Computer Support from Progent?
- In-depth Expertise in Microsoft's Complete Family of Server Platforms
Progent offers in-depth expertise for Microsoftís popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support services, Windows Server 2008 R2 migration, Windows 2003 Server maintenance, MS Exchange Server 2019 planning and configuration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person help by the minute. Consequently, you pay only for delivered support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for services delivered during regular business hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you will not be forced to permit less critical problems to fester.
- Complete Documentation of Delivered Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or local service firms who provide minimal documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports transmitted by every staff member to every client. The discipline of documenting and organizing service records results in more effective service and avoids a slew of common problems such as when a support client is effectively held captive to a consultant who wonít release vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing potential issues before they cause downtime, system monitoring can save your information network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.