Immediate Remote Support for Portland Information Networks
Immediate Remote Help for Portland SystemsFor companies in Portland or anywhere in the state of Oregon, Progent offers online support for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to handle complex networking issues, plus the assistance of CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting issues.

Progent's online technical support engineers offer excellent value because they have the real-world background and have access to the sophisticated technology required to solve most network issues rapidly. Efficient support lowers immediate expenses since service calls accumulate minimal billable consulting minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization saves additionally in incidental costs by reducing or avoiding system downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online technical support expertise is especially helpful in environments that rely on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you owe just for the support that you actually get. Unlike many remote service organizations, Progent asks for no service activation charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing eliminate scenarios where quick repairs manage to turn into substantial tabs. Progent's penchant for handling technical issues quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of customized technologies and proven processes which permit the maximum degree of effectiveness for online engineering help and repair for IT systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to link to your company's system without breaching corporate security.

Progent's powerful technical support database application stores thorough histories for all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of all help delivered to every customer by any engineer. This archive of trouble tickets and repairs is structured as a readily searchable internal database that allows Progent's remote technical experts to share their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's extensive list of accreditations and close associations with major industry leaders such as Cisco and Microsoft open up additional extensive support databases and allow quick access to vendors' internal product engineers with the result that Progent's remote consulting experts are able to determine the best solutions quickly.

Online support provided by Progent to customers in Portland and throughout the state of Oregon include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to utilize the same cutting-edge technology deployed by many of the industry's top corporations. The ProSight series of IT management outsourcing services addresses all key facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to provide web-based management and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and debug their networking hardware such as switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating tedious network management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent consultant so any looming problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup/recovery environment that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract information technology projects. Progent's rates for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these important areas of computer technology enables customers to complete major projects within budget and on schedule. Progent's special online consulting services include:

  • Call Center Expertise
    Progent's Call Center support alternatives for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Help Desk Call Center or improving your current one, evaluating or enhancing Help Desk Call Center software to meet the particular demands of your corporation, or providing occasional phone support staff to supplement your existing Help Desk resources to handle high-demand events like software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of seasoned information technology consultants offers your clients in Portland or anywhere in the state of Oregon rapid contact with an effective network service group with substantial background delivering telephone-based help and online repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk the reputation as a significant driver of company productivity, and Progent's intent is to fix and not just record IT issues.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Experts staff provides phone-based and in-depth engineering expertise and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read more information on Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Portland, or anywhere in the state of Oregon, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your business so that your IT maintenance is proactive rather than reactive. By uncovering looming issues before they expand into full-scale emergencies, remote monitoring can ward off disruptive and costly service breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that incorporate a variety of OS platforms.
How Your Portland Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Portland or throughout the state of Oregon, Progent's phone-based network support specialists are ready to provide effective and cost-effective IT support whenever your organization requires it. More than 15 years of offering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to solve IT problems rapidly while avoiding the cost and lost productivity that comes with on-premises service visits.

Even if your Portland business works with a local freelance support technician or maintains an in-house IT staff that know how to deal with typical computer problems, Progent’s Microsoft certified consultants can still offer an easy and transparent virtual expansion of your local resources for situations when your usual service personnel either lack the time or the expertise to fix unexpected network crises or particularly challenging integration problems.

Benefits of Progent's IT Support for Businesses in Portland
Progent's remote IT consulting services allow your Portland organization to have the advantages of immediate, enterprise-level network support without the expense of maintaining an in-house IT staff. Your information system will acquire added strategic worth by being more available, efficient, and secure. Advantages to your company include:

  • Convenient remote expansion of your on-site IT resources
    With most organizations in Portland or anywhere in Oregon, local computer service providers, whether represented by independent consultants or an internal maintenance staff, can deal with typical network problems. On the other hand, serious problems can spring up when your regular resources are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your usual service personnel. In these cases, Progent's online service experts give you a convenient, quick, and budget-friendly solution to augment your regular resources and to transfer valuable information to improve your ability to resolve downstream problems in-house.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller offices often rely on independent freelance consultants. While freelance service people have less overhead than larger consulting companies and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the absence of reserve help may require your business to wait for assistance during an IT crisis. As your network grows, system unavailability and trouble with vital applications are more costly. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of reserve service experts to insure your IT system remains available.

  • Create a Solid Foundation for Seamless Growth
    Companies often begin with an IT system created on a modest budget. Lacking a strong framework, slap-dash repairs often get piled onto an unstable foundation. As a network grows, stability and expandability issues can impede the success of the business. Such poorly designed environments require proper assessment, smart long-term planning, and broad-based technical knowledge to upgrade to a system architecture that can offer the solid foundation to meet current business requirements and ease future expansion.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller companies require advice and technical education to navigate through an ever more complex array of product options capable of accelerating business success and improving productivity. Businesses hardly need a computer engineer who is attempting to resell a specific vendor's technology. IT support and product sales can lead to a scenario where the recommended solution is designed around a profitable technology instead of the genuine requirements of a client. Progent eliminates these dilemmas by selling only services rather than products. This allows Progent to align IT consulting with the real interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT expertise, fine tuned remote support tools, and understanding of enterprise networking allow offices to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by offering:

How Does My Business Begin Getting Online Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.