Remote Network Support Services for

Fast Online Technical Support for Portland Computer Systems
For organizations located in Portland or anywhere in the state of Oregon, Progent provides remote technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting jobs.

Progent's remote support experts offer exceptional leverage because they possess the real-world experience and have access to the sophisticated technology required to solve most information system problems rapidly. Efficient support reduces direct costs because solutions accumulate fewer billable consulting minutes. Online support also eliminates the cost of sending a consultant to your location. Your company benefits additionally with indirect costs by reducing or avoiding network downtime and related losses due to business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive online technical support expertise is particularly helpful in environments that rely on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's pricing model for remote help is structured to stretch your network support dollar. Progent charges by the minute for phone assistance, so you are charged only for the services that you actually get. In contrast to typical remote support organizations, Progent imposes no initialization charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid situations where speedy. minor repairs manage to end up as big tabs. Progent's penchant for solving problems quickly means you spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of customized technologies and field-tested methodologies which promote the maximum degree of effectiveness for remote help and troubleshooting for computer networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's Technical Response Center to connect to your company's environment remotely without breaching system security.

Progent's powerful customer support database system stores extensive histories describing all support that Progent's clients have received. Progent's staff consultants have access to the details of support provided to every Progent customer by any Progent engineer. This archive of problems and resolutions is structured as an easily accessible internal knowledge base that enables Progent's online technical experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's extensive list of accreditations and close relationships with key technology companies including Cisco and Microsoft make available additional extensive technical knowledge bases and allow fast response from vendors' internal product engineers so Progent's remote consulting experts are able to come up with the best resolutions promptly.

Remote support services provided by Progent to customers in Portland and anywhere in the state of Oregon include:

• Certified Windows Expertise
  Progent's Microsoft-qualified online service engineers offer computer repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist you with a broad range of technology support such as Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration, Windows Server 2008 migration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint 2013 application development, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server planning, Microsoft Office Access Application Development, SBS Server support, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a broad array of affordable PC desktop services to assist your business to deploy, integrate, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the management of your desktops and cloud-connected mobile devices.

• Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert credential is the top accreditation for networking professionals, and indicates an individual's technical skills at the expert level. Cisco-qualified CCIEs know how to handle the most challenging problems encountered in network planning, installation, management, compliance, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS network management tools and developing alternate approaches or locating software patches. Cisco CCIEs are an exceptional cost-effectiveness because their deep expertise permits them to resolve problems quickly. In common instances, less qualified consultants can wrestle for hours or days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your computer system by means of advanced on-line support technology to provide quick, secure, and affordable diagnosis and repair.

  Progent's Cisco CCIEs offer expertise in the entire range of Cisco's popular selection of networking devices by delivering consulting services that include:

  • ASA Next Generation Firewalls with Firepower Configuration and Debugging
  • Cisco Routers Configuration and Troubleshooting Services
  • Catalyst Switches Configuration and Maintenance Services
  • Nexus Switches Consulting and Support Services
  • Meraki MS Switches Deployment Services
  • Cisco Aironet Access Points Design Expertise
  • Cisco WiFi Controllers Integration Consulting
  • Cisco Meraki Wireless APs Design Expertise
  • Cisco Unified Communications Manager (CallManager) Configuration
  • Cisco VoIP Phones and IP Video Phones Consulting Services and Cisco Wireless IP Phone Configuration
  • Cisco VPN and Security Setup and Troubleshooting Services
  • SIP and CUBE Integration Solutions: SIP PSTN Trunks and CUBE Integration Consulting

• CISSP and ISSAP Qualified Network Security Engineers
  Progent's certified CISM and CISSP cybersecurity consultants offer a variety of security solutions that can improve the safety of your Microsoft Windows, macOS and OS X, Linux network against assaults or help your business to clean up quickly following a damaging breach. Security services offered by Progent include: thorough network security and compliance evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; integrating firewalls; establishing safe mechanisms for remote and mobile communication; protecting your email infrastructure against spam and directory harvest attacks; and offering 24x7 proactive monitoring.

• Hybrid Cloud Integration Solutions
  Progent can provide advanced online consulting services to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.

• VMware Site Recovery Manager (SRM) Consulting
  VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a consistent process for restoring services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also allows transparent testing for site recovery, updates and fixes and can generate audit reports to confirm complete service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and maintain a disaster recovery solution based on VMware SRM.

  Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud solutions that provide high availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the physical components making up the basic IP network.

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide online consulting services to address a wide range of computer technologies such as network architecture, messaging solutions, system and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified management in networks that combine Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with migration from older applications to Windows or Linux-based environments. Progent's team-oriented approach to resolving network problems promotes fast escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts support expense.

  Major Linux versions for which Progent offers expert support include:
  — RedHat
  — SUSE
  — Debian-GNU
  — Slackware
  — Ubuntu
  

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all critical facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
  Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical files, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight LAN Watch: Server and Desktop Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so all potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Billing rates for longer-term consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows clients to complete major projects within budget and on time. Progent's special online engineering solutions include:

• Help Desk Support
  Progent's Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for businesses who don't have the resources to support an internal Help Desk Call Center but who require fast communication with an effective Call Center with proficient telephone support plus the expertise to escalate complex tasks to high-level consultants.

  Progent’s Virtual Help Desk is intended for bigger businesses and serves as a transparent supplement to your existing Call Center staff. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to handle complex network challenges, or be available in overflow instances when your ordinary resources are too busy.

  Progent's Call Center staff of veteran information technology consultants offers your customers in Portland or anywhere in the state of Oregon fast communication with a large technical support group with extensive experience offering phone support and remote diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center perception as a solid driver of company productivity, and Progent's goal is to solve rather than merely document IT problems.

• Business Applications Services: Training, Customization, and Troubleshooting
  Progent's Applications Experts Team can supply online professional engineering support and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out additional information about Progent's expertise, custom programming, and education services, see Progent's Business Application Experts Group.

• Centralized and Streamlined Management of Hybrid Cloud Networks
  Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

• Remote Hybrid Network Monitoring and Reporting Support
  Progent can deliver organizations in Portland, or anywhere in the state of Oregon, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so that your IT maintenance is proactive and automated. By uncovering potential issues before they expand into full-scale emergencies, automated monitoring can avoid stressful and expensive network breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that support a mix of operating systems.

Even if your Portland company has a local independent support technician or employs an in-house IT staff that can deal with typical computer issues, Progent’s Microsoft and Cisco certified consultants are available to provide an easy and transparent remote expansion of your local resources for situations when your regular service personnel either don't have the time or the experience to handle sudden network crises or particularly complicated integration projects.

Features of Progent's Online Network Support for Portland
Progent's online help, remote troubleshooting, network security expertise, and network administration services offer offices in Portland or anywhere in the state of Oregon unparalleled leverage for your support investment. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk outsourcing support and network administration, Progent's experts can deliver your business enterprise-level network support while allowing you to avoid the expense and hassle of running a large in-house IT staff. Key features of Progent's online help services include:

• Fast Phone Contact with Microsoft Qualified Support Specialists
  Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Portland and is also ideal for networks in geographic regions of Oregon that lack technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a broad array of Microsoft support tools, technical databases, and continuing training.

• Per Minute Billing to Minimize Costs
  Progent offers online support on a by-the-minute basis, so you are charged only for the support you use. Progent asks for no minimum charge for phone help and requires no monthly retainer for support services provided during normal working hours. This protects you from facing big bills for routine repairs.

• Availability of Cisco Certified Network Design Experts
  Progent's registered experts for Cisco offers the services of on-staff specialists with skill in designing, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and protected connectivity for local and remote networking.

• Application Experts Consulting
  Progent's basic consulting offerings consist of technology integration, MS Exchange consulting, corporate security design, and Help Desk Call Center services. Progent's Experts Team can provide in-depth consulting expertise for critical application areas. Support offered by the Application Experts Team includes:
  — Microsoft Dynamics GP/Great Plains Support and Programming
  — Microsoft Office Project and Project Online Support
  — Microsoft Office 365 integration consulting
  — Microsoft Office Excel and Office 365 Excel Consulting and Application Development
  — Office Word and Office 365 Word Consulting
  — Business Information (BI) Reporting Consulting and Troubleshooting
  — BI Reporting Consulting and Training
  — UNIX, Linux and Sun Solaris Support
  — Microsoft SQL 2016 Application Design and Microsoft SQL Server 2014 Software Development and Debugging
  — Oracle Project Management and Application Development
  — MySQL Management Support and Software Design
  — Apple Mac Support
  — Amazon MWS Programming and Debugging

  By offering a full service one-stop resource for network generalists and specialists, Progent is able to tailor timely, affordable, and thorough information technology solutions that align with the specific requirements of your company.

• Sophisticated Online Connectivity Software
  Protected remote access allows Progent's service professionals to observe exactly what your customers see. This makes it possible to find quick solutions to issues that might otherwise demand a costly personal service call. State-of-the-art remote access tools and expert engineers together enable Progent to repair most IT issues quickly and economically. Progent is a pioneer in online troubleshooting and remote system tracking.

• Compatibility with Leading VPN Products
  Progent can provide safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.

• 24-hour Support for High System Availability
  For companies with mission-critical applications, Progent can provide optional 24x7 remote technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure maximum system uptime.

• Help Desk Services
  Progent's Help Desk Call Center services are designed specifically for budget-conscious companies whose workers require instant recourse to a Help Desk Call Center with expert telephone support and full escalation capability.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical experience, fine tuned support tools, and familiarity with enterprise networking allow offices to escape the limitations associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent adds value by offering:

• Best Practices
  Progent’s team of Microsoft and Cisco certified experts average more than ten years of real-world industry experience, at the front lines of IT service, executing a broad range of IT projects for a large array of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class IT capability, but also a support engineer with field-tested methods for using computer knowledge to solve actual IT problems quickly.

• Value Pricing
  Progent's pricing model is to bill for remote support and in-person help per minute. Consequently, you are invoiced only for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and requires no retainer for support services provided during regular business hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast repairs so you won't be forced to allow simple problems to fester.

• Information Transfer
  Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on offering high-value skills where Progent faces few competitors. Companies who work with trusted freelance consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and productive.

• Automated Network Monitoring with MS System Center Operations Manager
  Progent is one of the few IT service firms to offer 24x7 system tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can keep your information network from painful and expensive availability disruptions.