Immediate Remote Troubleshooting for Portland Computer Systems
For businesses in Portland or anywhere in Oregon, Progent provides online support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure issues, as well as the services of CISSP-certified cybersecurity consultants to handle high-level security architecture and diagnostic issues.
Progent's online technical support engineers provide excellent leverage because they possess the real-world background and have access to the advanced technology necessary to resolve most network problems quickly. Efficient support reduces direct expenses since solutions accumulate fewer billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your organization benefits even more with indirect costs by minimizing or eliminating network downtime and related losses stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced remote consulting know-how is particularly helpful in environments that rely on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.
Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you owe exclusively for the services that you actually get. In contrast to many remote support companies, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for billing avoid scenarios where speedy. minor fixes manage to turn into major tabs. Progent's skill at disposing of problems efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an array of customized tools and field-tested methodologies which ensure the maximum level of efficiency for online engineering help and troubleshooting for information systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's Technical Response Center to communicate with your environment without breaching system security.
Progent's proven customer support reporting system includes thorough documentation of all service that Progent's customers have received. Progent's authorized engineers have the benefit of the specifics of support delivered to each Progent customer by any Progent consultant. This archive of problems and fixes is structured as a quickly retrievable proprietary database that enables Progent's online technical professionals to share their knowledge company-wide to make sure that the value of Progent's support services improves over time. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft open up additional vast support knowledge bases and allow fast response from manufacturers' internal product engineers so Progent's remote service experts are able to arrive at the most efficient solutions in the least time.
Online services offered by Progent to clients in Portland and throughout the state of Oregon include:
Certified Windows Support
Progent's Microsoft-premier remote support professionals offer computer problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server development,
Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of cost-effective desktop services to help you company to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for networking professionals, and indicates an individual's network technology skills at the master level. Cisco-qualified CCIEs can resolve the most challenging problems occurring in network infrastructure design, integration, maintenance, compliance, and repair. CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or locating software updates. CCIEs provide excellent cost-effectiveness since their deep expertise allows them to solve problems rapidly. In many instances, less qualified consultants can struggle for many hours or days with identical problems that a CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can connect to your environment by means of state-of-the-art remote support technology to perform efficient, safe, and economical diagnosis and repair.
Portland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Portland Metro Area.
Progent locations in the Portland Metro Area
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading family of networking devices by providing services such as:
CISSP and ISSAP Premier System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of security services that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or help your company to recuperate quickly following a serious breach. Security support services offered by Progent cover thorough data security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; quick recuperation from malicious attacks; setting up firewalls; establishing safe techniques for remote and mobile access; protecting your email infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support to help businesses of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that utilize on-premises resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent runbook for recovering applications and services rapidly after an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for managing private and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide online support services to cover a wide spectrum of computer technologies such as system architecture, messaging systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in networks that combine Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with migration from legacy systems to Windows or Linux-powered environments. Progent's team-oriented methodology for solving network issues promotes quick escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can provide emergency online help analyzing anomalies affecting UNIX/Linux networks powered by popular derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology used by many of the industry's leading enterprises. Progent's ProSight portfolio of outsourced network management services covers all critical aspects of information technology including email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and enables fast restoration of vital data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and debug their networking hardware like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent consultant so any potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract IT programs. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables customers to complete major projects economically and on time. Progent's project-based remote engineering services include:
How Your Portland Business Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk outsourcing services are ideal for businesses who don't have the resources to create an internal Call Center but who want quick communication with an effective Call Center with proficient telephone support as well as the expertise to escalate the most challenging trouble tickets to high-level consultants.
Progent's Help Desk consulting services can support you in establishing an effective new Help Desk or revamping your current organization, selecting or customizing Help Desk software to address the unique requirements of your company, or adding temporary online personnel to reinforce your internal Help Desk Call Center team during unusually busy situations such as software transitions, mass updates, or rolling out brand new applications.
Progent's Call Center team of seasoned information technology experts offers your clients in Portland or anywhere in the state of Oregon quick access to an effective support resource with years of background delivering telephone-based consulting and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center recognition as a significant driver of business efficiency, and Progent's target is to fix instead of just track IT problems.
- Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting staff can supply online and in-depth engineering expertise and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Portland, or anywhere in the state of Oregon, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your environment so your IT maintenance is proactive and automated. By spotting possible issues before they expand into crashes, automated monitoring can ward off disruptive and costly network crises. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or environments that incorporate a mix of OS platforms.
To contact Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Portland or anywhere in the state of Oregon, Progent's online network support engineers are ready to deliver effective and cost-effective system help whenever your business needs it. Long experience delivering online repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access technology to solve network problems quickly while avoiding the cost and lost productivity that comes with on-premises service visits.
Even if your Portland office deals with a regular freelance consultant or maintains a full time organization that can handle typical network problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the time or the expertise to resolve sudden network crises or especially challenging integration projects.
Advantages of Progent's Network Help for Companies in Portland
Progent's remote technical help services allow your Portland business to realize the benefits of on-call, enterprise-class network support without the expense of managing an in-house IT organization. Your network will derive added business value by becoming more available, productive, and protected. Advantages to your company include:
- Seamless virtual expansion of your on-site support resources
For most organizations in Portland or anywhere in Oregon, local computer service resources, whether consisting of freelance consultants or a full-time maintenance staff, can take care of the majority of technical problems. However, serious problems may strike when local support personnel are overstretched or absent, and some problems may involve IT products that is beyond the scope of your local service personnel. In these situations, Progent's on-call support experts give you a convenient, quick, and affordable way to augment your regular resources and to pass on useful information to increase your capability to deal with future issues in-house.
- Less Reliance on Individual Consultants
For network support, smaller companies commonly depend on independent freelance service providers. While freelance service people have less internal costs than big support organizations and can often charge marginally less, they are often overextended, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on a trip, or in training, the absence of reserve personnel may force your company to wait for help during an emergency. As your company expands, network downtime and trouble with critical software are more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve service expertise to insure your network is always available.
- Build a Scalable Basis for Smooth Growth
Organizations often begin with an IT architecture created on a shoestring budget. Without a scalable infrastructure, band-aid repairs often get thrown on top of an unstable foundation. As a network grows, reliability and expandability problems can impede the productivity of the organization. These badly built environments require proper assessment, smart long-term planning, and broad-based IT knowledge to evolve to a system infrastructure that can offer the stable foundation to handle vital business requirements and ease future growth.
- Interact with Solution Providers Rather Than Technology Sellers
Smaller businesses require advice and technical training to navigate through an ever more complicated maze of technology options capable of accelerating business growth and improving productivity. They hardly need a computer engineer who is motivated to resell a specific vendor's products. Network consulting and product selling can result in a scenario where the proposed
solution is built around a predetermined product rather than the true needs of a business. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to align technical expertise with the real needs of clients.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical expertise, fine tuned support software, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Network Help from Progent?
- Certified Knowledge of Microsoft's Entire Range of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 maintenance, Microsoft Exchange Server 2016 migration, Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises help per minute. As a result, you are invoiced only for received services. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no initialization charge and asks no retainer for services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick fixes so you will not be forced to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on delivering high-value services where Progent faces few competitors. Businesses who utilize familiar freelance service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, protected, and efficient.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few IT service firms to offer 24x7 network tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your information network from painful and costly availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.