Fast Online Support for Portland Information Networks
For organizations located in Portland or anywhere in the state of Oregon, Progent provides remote support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure problems, plus the assistance of CISA and CISSP-qualified security experts to help with advanced security architecture and diagnostic issues.
Progent's online support experts provide exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced tools required to solve most information system problems rapidly. Efficient support lowers direct costs since service calls require minimal billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company saves even more with indirect expenses by minimizing or avoiding network downtime and related costs due to business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting know-how is especially helpful for businesses that rely on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.
Progent's pricing model for remote support is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the services that you actually get. Unlike typical remote support organizations, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for billing prevent situations where speedy. minor repairs manage to turn into substantial tabs. Progent's penchant for solving technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-proven processes which allow the maximum degree of efficiency for online technical support and troubleshooting for computer systems of all sizes. Progent provides safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's Technical Response Center to link to your environment without violating network security.
Progent's powerful customer support database system keeps extensive histories of the service that Progent's clients have been provided. Progent's authorized service personnel have access to the details of assistance delivered to each client by any engineer. This database of issues and fixes is structured as a quickly searchable support database that permits Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and working relationships with key industry leaders such as Cisco and Microsoft open up other vast technical support databases and permit priority access to manufacturers' internal engineering staff with the result that Progent's online service experts are able to find the best solutions promptly.
Online technical services available from Progent to businesses in Portland and throughout the state of Oregon include:
Certified Windows Expertise
Progent's Microsoft-expert remote service experts can deliver network problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help your company with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2013 design, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of affordable desktop services to help you business to deploy, integrate, repair, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services include providing Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your PCs and cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network consultants, and certifies a consultant's technical skills at the expert level. Cisco-qualified CCIEs can handle even the most complex issues encountered in network design, deployment, administration, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS network management utilities and developing alternate approaches or locating software patches. Cisco qualified CCIEs provide exceptional cost-effectiveness because their depth of experience allows them to solve problems rapidly. In typical cases, less experienced engineers can struggle for many hours or days with the same tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can connect to your computer system via state-of-the-art on-line support technology in order to provide quick, safe, and economical analysis and remediation.
Portland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Portland Metro Area.
Progent locations in the Portland Metro Area
Progent's CCIEs offer assistance with all of Cisco's popular family of infrastructure products. Cisco infrastructure consulting available from Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki wireless AP layout and configuration, Aironet APs engineering services, Cisco WiFi controllers integration consulting, Cisco Security and VPN Consulting assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of system protection solutions to bolster the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or help you to recover rapidly following a damaging breach. Security services offered by Progent include: in depth data security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; fast recovery from virus and worm assaults; configuring firewalls; designing secure architectures for remote and mobile communication; guarding your messaging infrastructure from spam and DHA attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting to help businesses of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud integration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent process for recovering applications and services rapidly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to verify complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote consulting services to address a wide array of information technologies such as network infrastructure, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy administration in networks that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from legacy systems to MS Windows or Linux-based solutions. Progent's group-based approach to resolving network problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers service costs.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's top enterprises. Progent's ProSight line of network management outsourcing services covers all key areas of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of critical files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to deliver web-based management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your Progent consultant so all looming issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's ability either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology projects. Billing rates for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology enables customers to complete major projects within budget and on schedule. Progent's special online consulting services include:
How Your Portland Company Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Call Center programs for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who lack the money or time to create an in-house Help Desk but who require quick response from an efficient Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate complex tasks to high-level consultants.
Progentís Virtual Help Desk is designed for bigger businesses and acts as a seamless extension of your existing Helpdesk resources. Progent's Virtual Help Desk Call Center can act as a an escalation resource for the most difficult network issues, or be ready in overflow instances when your regular support engineers are overwhelmed.
Progent's Help Desk Call Center team of veteran information technology consultants offers your clients in Portland or anywhere in the state of Oregon immediate assistance from a large technical support resource with substantial experience delivering telephone-based consulting and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk perception as a significant contributor to business efficiency, and Progent's goal is to fix rather than merely document network problems.
- Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Group offers phone-based and in-depth engineering expertise and education in special application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's consulting, programming, and education services, refer to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers companies in Portland, or anywhere in the state of Oregon, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your business so your network support is proactive and automated. By detecting looming trouble spots before they cause network outages, system monitoring can head off stressful and costly service breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments that support multiple OS platforms.
To get in touch with Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent.
For companies and startups in Portland or anywhere in the state of Oregon, Progent's phone-based computer support engineers are ready to deliver effective and cost-effective IT support the instant your business needs it. Long experience offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to fix computer problems rapidly while avoiding the cost and lost time that comes with on-premises service calls.
Even if your Portland company has a regular freelance support technician or employs a full time organization that can handle day-to-day network problems, Progentís Microsoft certified consultants can offer a convenient and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the time or the knowledge to handle unexpected system crises or particularly tough integration problems.
Features of Progent's Online Network Services for Portland
Progent's phone help, remote troubleshooting, system security expertise, and network management services give businesses in Portland or anywhere in the state of Oregon the greatest leverage for your support budget. Whether you need one-time telephone support and Internet-based network repair or ongoing Help Desk Call Center services and network administration, Progent's professionals can provide your company enterprise-level network support while permitting you to avoid the cost and hassle of carrying a full-service in-house IT staff. Highlights of Progent's online help program include:
- Fast Telephone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Portland and is also ideal for customers in more remote regions of Oregon that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the advantage of a wide array of Microsoft support utilities, technical information, and on-going training.
- Per Minute Rates to Reduce Costs
Progent offers online help on a minute-by-minute basis, so you are billed only for the services you use. Progent asks for no minimum fee for phone support and asks for no monthly retainer for services provided during regular business hours. This saves you from facing big invoices for routine repairs.
- Availability of Cisco Network Design Experts
Progent's registered experts for Cisco can provide the services of on-staff specialists with experience in designing, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Group
Progent's basic support services include system integration, Microsoft Exchange consulting, corporate security design, and Help Desk Call Center services. Progent's Experts group offers in-depth consulting expertise in specific application areas. Support available from the Application Experts staff covers:
Dynamics GP Consulting and Customization
Microsoft Project Support
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Help
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Application Programming
MySQL Management Support and Application Programming
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a convenient centralized resource for network generalists and application experts, Progent is able to tailor timely, inexpensive, and comprehensive IT solutions that meet the specific requirements of your business.
- Sophisticated Online Access Software
Protected remote connectivity permits Progent's service professionals to observe precisely what your users see. This makes it possible to find fast solutions to issues that could otherwise demand an expensive onsite visit. State-of-the-art remote access software and experienced engineers together allow Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in online troubleshooting and remote network tracking.
- Support for Mainstream VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24x7 Support for High Network Availability
For organizations with vital applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager, this service can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk support programs are designed specifically for budget-constrained businesses whose clients need immediate recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical experience, refined support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with excessive reliance on smaller service organizations, individual freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Online Technical Support from Progent?
- In-depth Expertise in Microsoft's Full Range of Servers
Progent offers in-depth support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 R2 support, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online service and in-person help per minute. As a result, you owe just for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services provided during regular working hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you will not be forced to permit less critical problems to fester.
- Full Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or small support organizations who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation sent by every consultant to every client. The practice of detailing and archiving service activity allows more efficient support and eliminates a slew of typical problems such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer round-the-clock remote monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering possible problems before they cause lost productivity, network monitoring can keep your information network from stressful and expensive availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.