Consulting and Technical Support for BlackBerry Solutions
BlackBerry wireless PDAs were at one time one of the most successful products for achieving mobile access to messaging, calendars, web applications, and other critical business data. Progent offers Porto Alegre, Rio Grande do Sul businesses support from BlackBerry-certified professionals who can assist organizations to manage their BlackBerry deployments or migrate efficiently to a current smartphone solution.
As the sophistication of small company IT technology has expanded, and as the demand for enterprise-class protection, reliability, and recoverability has grown to be the standard for organizations regardless of size, effective integration and maintenance of BlackBerry solutions has grown increasingly challenging. To handle issues such as security, business continuity, and synchronization of BlackBerry handhelds with diverse messaging systems and corporate databases, small organizations frequently turn to outside support firms who offer expertise in BlackBerry integration and maintenance.
Progent offers the services of BlackBerry-certified consultants who can help small organizations to plan, administer, and repair BlackBerry-based solutions economically and effectively, dispensing with the need for an in-house BlackBerry technology specialist and reducing the expense and hassle of maintaining wireless workers. Progent's BlackBerry technology engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This range of knowledge, coupled with Progent's efficient online service delivery model, gives small businesses an affordable alternative for integrating BlackBerry products seamlessly into their information network.
Progent's engineers can help you with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange Server 2016 setup so that your database and messaging infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from older editions of BlackBerry and Microsoft software, configure easy-to-use management tools to enable you to monitor and support BlackBerry devices across your company, define security policies that are right for your company, customize wireless applications, and ensure that your IT network infrastructure is appropriately configured to accommodate your BlackBerry users. In addition, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup procedures in order that it can be restored rapidly and safely.
Integration Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines management and support of RIM BlackBerry wireless handsets, offering a centralized solution for handling key jobs like device deployment, updates, and deactivation and providing a solid infrastructure for data protection and high availability. BlackBerry Enterprise Server (BES) delivers seamless integration between Exchange Server, Novell GroupWise, or Domino messaging servers and BlackBerry handsets and allows remote synchronization.
BlackBerry BES Server features a wealth of security options beginning with automatic data encryption of information transmitted between a BlackBerry device and BlackBerry BES Server using AES or Triple DES. BlackBerry Enterprise Server also permits great versatility in adjusting degrees of protection to meet the specific requirements of your company's network. Progent's BlackBerry authorized engineers can assist you to select advanced security functions and enable them remotely. Examples of these wirelessly configurable security features are:
- Lock down a smartphone
- Erase information from a missing or stolen BlackBerry device
- Lock out Bluetooth
- Activate internal defenses against malicious attacks
BES Server also provides versatility in determining how to prevent users from loading or executing unsecure or unauthorized programs. Progent can help you to choose protective processes such as:
- Specify exactly which applications are allowed on the device
- Block third-party programs from allocating persistent memory on the BlackBerry device
- Determine which functions third-party applications can use on the device
- Limit the types of access external programs running on the smartphone can initialize
- Block all third-party applications from being installed or run on the device
Expert BlackBerry Consulting and Technical Support Services Available Remotely from Progent
Progent's certified RIM BlackBerry support specialists are available remotely to deliver expert assistance to businesses in the Porto Alegre area or throughout Rio Grande do Sul. Progent's experienced online consulting experts have helped IT organizations resolve computer problems and reduce IT service expenses in every state in the U.S. and built a substantial following of satisfied clients. (See Progent's customer testimonials.)
Progent can provide remote help for a broad selection of issues associated with BlackBerry software and devices such as wireless synchronization, configuration with Exchange, setting up BlackBerry Enterprise Server (BES), and improving mobile security. Important RIM BlackBerry credentials awarded to Progent's consulting professionals include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to carry out basic technical operations such as setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters, editing user accounts, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's certified experts can also assist your business to troubleshoot a broad range of issues concerning synchronization, device recognition, email consistency, web browsing, mobile connections, IM, desktop application installation, and Desktop Redirector.
As a top innovator in providing countrywide remote technical assistance for small company IT networks, Progent offers fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your BlackBerry technical support expenses low and, by handling problems promptly, improves the productivity of your BlackBerry users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run critical procedures such as resolving enterprise activation problems, registering and deleting BlackBerry device users, activating passwords, configuring wireless software installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.
Progent's BlackBerry engineers can also show you how to operate management software such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and using wireless LANs for enterprise activation. Also, Progent can explain the function of IT policies in the BlackBerry Enterprise system and help you to select and implement sensible security configurations.
Progent's certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Exchange infrastructure for working smoothly with BlackBerry BES Server or move your BlackBerry solution to the latest edition of Microsoft Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for deploying, managing, tracking, and maintaining one or multiple BlackBerry BES Servers in a messaging system powered by Microsoft Exchange. Progent's BlackBerry engineer offers support skills in important technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can show you how to add and remove BlackBerry device users on Microsoft Exchange and Windows Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry handhelds and client accounts, back up and maintain storage groups, configure permissions, install the MDS and Instant Messaging, implement access control lists, control Exchange Server data flow, generate, edit, and assign wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and generate management reports based on SNMP results.
Progent's BlackBerry consultant can support your BlackBerry technology in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help your company to design, deploy, test, troubleshoot, and produce documentation for a wireless solution based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class consulting services for BlackBerry technology include business and network needs analysis, system design, installation strategy and execution, performance tuning, configuration of a high-availability architecture, information backup and disaster recovery consulting, and security infrastructure design.
Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical objectives and to create a mobile wireless system that fits within your IT budget and supports your business strategy. Progent can clarify the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to support a BlackBerry Enterprise Server, assist your organization to decide which management model and hardware products meet your requirements, and analyze your email and messaging environment configuration. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions about alternatives for software versions, server hardware and mass storage, network topology, and application configuration.
To optimize system protection, Progent's BlackBerry-certified expert can help you to choose and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-certified security engineers to run company-wide security vulnerability and compliance validation and suggest improvements to support your BlackBerry environment.
Call or Email Progent for Assistance from a BlackBerry-Qualified Consultant
To ask Progent about professional help for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.