Fast Remote Troubleshooting for Porto Alegre Rio Grande do Sul IT Networks
Urgent Online Consulting for Porto Alegre NetworksFor businesses in Porto Alegre Rio Grande do Sul, Progent provides remote support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic issues.

Progent's remote technical support engineers provide excellent value due to the fact that they possess the real-world experience and are equipped with the advanced tools necessary to solve the majority of network issues quickly. Efficient support reduces immediate costs since solutions use up fewer chargeable minutes. Online support also avoids the cost of sending a consultant to your location. Your company saves additionally with incidental costs by reducing or avoiding system downtime and related losses resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online technical support experience is especially valuable in environments that depend on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's billing policy for online help is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe just for the support that you actually get. Unlike many remote service companies, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and simple model for billing eliminate situations where speedy. minor repairs somehow end up as big tabs. Progent's skill at solving technical issues quickly means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of customized technologies and field-tested methodologies that ensure the highest degree of effectiveness for online engineering help and repair for computer systems of all sizes. Progent offers secure VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's remote service group to interface to your network without breaching network security.

Progent's proven technical support database application keeps extensive histories describing all service that Progent's clients have received. Progent's authorized service personnel have access to the history of support rendered to each Progent client by any consultant. This database of issues and repairs is stored as a conveniently retrievable proprietary knowledge base that permits Progent's online technical experts to share their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available other massive technical databases and permit priority access to manufacturers' in-house engineering staff so Progent's online service specialists can come up with optimal resolutions quickly.

Online support services available from Progent to clients in Porto Alegre Rio Grande do Sul include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's top corporations. The ProSight line of IT management outsourcing services addresses all key areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, apps and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so all looming problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting experts for special IT projects. Billing charges for ongoing consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these important areas of computer technology allows clients to execute critical initiatives economically and on time. Progent's project-based remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve challenging issues.

    Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the leading professional services automation tool for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned network experts provides your workers in Porto Alegre Rio Grande do Sul instant communication with a reliable technical support group with years of background providing telephone-based consulting and online repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a significant enabler of business success, and Progent's target is to resolve and not simply document technical problems.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Experts staff provides phone-based professional engineering expertise and education in key business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn more on Progent's consulting, programming, and training offerings, go to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Porto Alegre Rio Grande do Sul remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your environment so that your network support is proactive rather than reactive. By uncovering emerging issues before they grow into crashes, system monitoring can head off inconvenient and costly service breakdowns. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments powered by a variety of operating systems.
How Your Porto Alegre Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Porto Alegre Rio Grande do Sul, Progent's online network support engineers are ready to deliver expert and affordable IT support the moment your organization needs it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote access tools to solve IT problems quickly while eliminating the expense and lost productivity associated with in-person support visits.

Even if your Porto Alegre organization works with a local independent consultant or employs a full time IT staff that know how to handle common computer problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the expertise to deal with sudden system crises or particularly complex integration projects.

Details of Progent's Online Computer Services for Porto Alegre Rio Grande do Sul
Progent's online help, Internet-based repair, system security consulting, and system management services give companies in Porto Alegre Rio Grande do Sul the greatest leverage for your support budget. Whether you need one-time telephone support and remote network repair or ongoing Help Desk support and system management, Progent's experts can provide your business world class IT support while permitting you to eliminate the expense and administration overhead of maintaining a full-service in-house IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT background, fine tuned remote support software, and familiarity with enterprise networking enable offices to escape the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional experience, in the trenches of network support, performing a broad variety of IT tasks for a large array of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This means that you get not only world-class technical skills, but also a consultant with field-tested methods for using technical knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-site visits per minute. As a result, you are charged exclusively for received services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for support services delivered during normal working hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast fixes so you won't be forced to allow less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent faces few competitors. Companies who utilize familiar freelance consultants or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can save your information network from stressful and expensive service disruptions.
How Does Our Company Begin Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.



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    Progent's Juniper-certified network engineer can assist your company to design and implement Juniper Firewall/VPN technology, optimize and troubleshoot your infrastructure, and upgrade efficiently from discontinued equipment to current versions. Progent's Junos OS engineers can also offer expertise with Juniper's premier network operating system to enable you to streamline the administration and strengthen the protection of your Juniper VPN appliances and firewalls. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can help organizations maintain networks that include a combination of Juniper's OS platforms.

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    Progent can assist small and mid-size organizations to provision their home-based employees with transparent access to cloud applications and services.

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    Progent can provide affordable remote consulting to help businesses of any size to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help you with every phase of Amazon AWS integration including needs analysis, preparedness evaluation, system design and review, testing, configuration, centralized administration, performance tuning, software license management, backup/restore solutions, and security and compliance.

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    Progent's ProSight Virtual Hosting service offers advanced virtual server architecture, a state-of-the-art data center, and the technical services of Progent's Microsoft-certified consulting team to provide small businesses with a comprehensive IT outsourcing solution that enhances network dependability and security, reduces management distraction, and lowers expenses. With Private Cloud Hosting, a small or midsize company can have all of its software platforms and key business application servers supported within a safe and reliable facility on a fast, high-availability virtual server configured and supported by Progent's computer service experts.

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    Progent's consultants offer online and on-premises expertise for organizations of any size to evaluate the benefits of migrating to Microsoft Skype for Business from any release of Lync Server or Office Communications Server. Progent can assist your business to design an on-premises, cloud or mixed topology; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office or Office 365; set up HA solutions; connect Skype for Business with your PSTN gateway; and interface with other communication platforms like Cisco Video Interop Server. Progent's certified data security experts can help you create and verify a security environment for your Skype for Business deployment that meets government and industry requirements.

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    Network monitoring commonly consists of tracking a system's resource usage to help identify data traffic backups or fix hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free monitoring utilities that run under Linux and can be deployed to monitor multi-OS environments where UNIX and Windows coexist. Progent's network support engineers can show you how to take advantage of both these programs to tune and repair your network. Progent's UNIX support services provide small companies and developers help with managing and servicing UNIX and Linux systems that work with Windows-based products.

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    Cisco Unified Communications Manager, originally named CallManager, functions as the foundation of Cisco's communications and collaboration solution. Unified CM and Cisco Unified Communications Manager Express offer a location-independent IP-PBX by integrating with apps that include Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's CCIE-certified network consultants can deliver efficient and affordable online and onsite expertise to assist organizations of all sizes to create and administer Unified CM ecosystems by providing Unified Communications Manager integration and troubleshooting services that add optimum productivity. Progent's consultants can help with any aspect of Unified CM setup and debugging in areas that include integrating VoIP phones and Video phones, designing dial plans, setting up SIP trunking and PSTN support, deploying ISR routers with CUBE support, creating UCS server failover systems for survivability, capacity planning, and integration with Exchange Server and Skype for Business.

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    Progent can provide fast online access to Cisco CCIE network infrastructure consultants. Progent's CCIE experts can link to your environment using advanced remote diagnostic utilities to provide fast and affordable analysis and repair of urgent network infrastructure issues.

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    Progent's certified professionals can help you to evaluate the advantages of Windows Server 2012 R2 for your organization, create test environments and rollout strategies, tune your infrastructure for local, multi-location, cloud-based, and hybrid environments, educate your IT management, team, develop a corporate-wide security strategy, streamline network administration, help with creating applications, and build and validate a DR/BC plan.

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    Network monitoring typically entails observing a system's resource utilization to help uncover data traffic bottlenecks or troubleshoot hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free network monitoring utilities that run under Linux or UNIX and can be used to observe multi-OS networks where Linux and Windows operate together. Progent's system support consultants can help you use both these tools to optimize and troubleshoot your network. Progent's Linux consulting services provide small companies and developers help with managing and servicing UNIX and Linux systems that work with Windows-based technology.

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    Altaro VM Backup software provides small organizations a reliable and budget-friendly solution for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in local, remote, distributed, and cloud-hosted environments and also supports cost-effective backup to Azure storage. Headline capabilities include state-of-the-art Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection with backup intervals as short as five minutes for reducing your Recovery Point Objective (RPO), advanced encryption, granular restore capability for specific files and emails, extensive support for Windows Cluster Shared Volumes (CSV) and vCenter for managing large-scale environments, and support for Microsoft Volume Shadow Copy Service to back up live virtual machines with zero downtime. Progent is an Altaro partner and offers a broad range of services to assist you to design, install, manage and troubleshoot a backup/restore system based on Altaro VM Backup software.

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    E-Mail Guard represents a comprehensive service for blocking spam and virus attacks. E-Mail Guard addresses the security and management of corporate email by providing continually updated spam and virus filtering, policy management, content testing, and defense against email-borne directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also features monitoring, management and analysis utilities plus outgoing email testing to let you fix your email environment and define and regulate company security policy.

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    SQL Server 2008 offers indispensable, familiar tools to computer experts as well as to information workers, lessening the complexity of creating, integrating, administering, and using company information and analytical programs on platforms ranging from handheld devices to corporate information networks. The sophistication and integration demands of Microsoft SQL Server 2008 call for a network consultant with real-world experience and wide knowledge in designing and building information-based, end-to-end business IT applications. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft integration, ensures you success in planning, deploying and managing Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET environment.

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    Progent's Cisco-certified wireless networking experts offer online and onsite consulting and troubleshooting services to help your organization to design, install, administer, optimize, and repair Wi-Fi networks that utilize Cisco's Meraki APs. Progent's experts can also assist your organization to design and implement hybrid environments that integrate on-premises and cloud-hosted services and that deliver seamless connectivity, enhanced security and compliance, unified management, and dependable operation for all your wired and wireless endpoints.

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    Progent can provide a variety of economical remote and onsite consulting services to assist your business to install, manage, and debug desktops and mobile devices based on Windows, macOS/OS X, Apple iOS, Android, or Linux.

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    Progent can help you to plan a migration to Microsoft Teams from Skype for Business or Lync Server and install, manage, and troubleshoot a cloud or hybrid deployment of Teams. Progent can help you to connect Teams with Office/Microsoft 365 apps, Exchange, SharePoint, and your PSTN gateway.

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    The Progent Test and Training Lab at the QTS Internet Data Center can be used for testing line-of-business applications, developing efficient system upgrade methodologies, assessing and tuning performance, planning or verifying business continuity solutions, mitigating compatibility problems, and establishing training environments for new products and technologies. For Progent clients who lack sufficient internal resources to configure proper pilot environments, Progent's Test and Training Lab reduces capital costs and technical risk while keeping vital IT projects on schedule.

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    Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable and safer Active Directory implementation. Both versions also offer the long-term advantages of advanced remote network monitoring and management technology. These benefits can include easier management, improved compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime.

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    important characteristics of Dynamics GP/Great Plains software include a modular design that lets you buy only the functionality you require, a standardized foundation built on Microsoft technologies to protect your investment and provide a tightly interconnected environment, enhanced reporting services that allow you to track all activities, income and expenses and sales patterns, compatibility with Microsoft Office to speed access to business data, the ability to integrate information from almost any database or workstation software into Microsoft GP, plus an open design that makes it easy to develop custom applications. Progent can show you how to set up and maintain a reliable, secure server and communications infrastructure to support Dynamics GP, and can provide expert GP/Great Plains support professionals to show you how to convert the advanced features of Microsoft Dynamics GP/Great Plains business accounting software into a high-value business solution.

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    Progent offers national online technical support and consulting services for companies that operate Apple Mac OS X environments or whose IT systems feature a combination of macOS and Mac OS X with Microsoft Windows technology. Progent's consultants can provide Mac users a range of services including desktop assistance, migration to the current edition of Mac OS X from other earlier versions of Apple macOS and OS X, plus expertise with Apple macOS and OS X application software. Progent can also assist your business with iPhone and iPad integration and management, or migrating to Apple's iCloud. Online IT help provides maximum leverage for your information technology budget by extending user productivity and limiting the hours billed for computer analysis and repair. Sophisticated online support tools and skilled service specialists and consultants combine to enable Progent to handle the majority of IT problems without wasting time and money by traveling to your location. In the vast majority of situations your IT issues can be dealt with by telephone or via a combination of phone help and remote connectivity. Progent can make available Cisco CCIE network experts and CISSP and ISSAP certified security specialists to assist with the most difficult network problems.

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    Progent's Cisco Jabber consultants offer remote or on-premises support to assist organizations of all sizes to design, implement, maintain, update or troubleshoot Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent offers advanced expertise for the technologies that go into building a cohesive Jabber solution such as Cisco network devices and management software, Microsoft Office 365 apps, Windows and Mac computers, iOS and Google Android smartphones, SIP interfaces, WiFi networks, security and compliance, cloud computing, telepresence systems, PBX systems, disaster recovery preparedness, and other components of a cohesive collaboration ecosystem.

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