Fast and Affordable Remote Technical Support for Porto Alegre Rio Grande do Sul Computer Networks
For organizations in Porto Alegre Rio Grande do Sul, Progent provides remote help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the assistance of CISSP-qualified security consultants to help with advanced security design and diagnostic jobs.
Progent's online support experts offer excellent leverage because they have the practical background and have access to the advanced tools necessary to solve the majority of network issues rapidly. Efficient support lowers immediate expenses because solutions require fewer chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your office. Your organization benefits additionally in incidental expenses by reducing or avoiding network outages and related costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting expertise is particularly helpful for businesses that are dependent on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's billing model for online support is structured to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the services that you receive. Unlike many online support firms, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and simple model for billing prevent situations where speedy. minor fixes manage to turn into large tabs. Progent's skill at dealing with technical issues efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies which promote the maximum level of efficiency for remote engineering help and troubleshooting for information networks of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's remote service group to link to your company's computer system remotely without compromising network security.
Progent's sophisticated customer support database application includes comprehensive histories of the support that Progent's customers have received. Progent's staff service personnel have access to the history of support delivered to every customer by every Progent consultant. This archive of anomalies and responses is organized as an easily accessible support database that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the quality of Progent's support services grows daily. Progent's advanced accreditations and close relationships with major industry leaders such as Cisco and Microsoft make available other extensive support databases and permit fast response from vendors' internal engineering staff with the result that Progent's online service specialists can find the most efficient resolutions quickly.
Remote support provided by Progent to businesses in Porto Alegre Rio Grande do Sul include:
Certified Windows Support
Progent's Microsoft-expert remote support experts offer network repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration expertise, Microsoft Teams configuration help, Skype for Business Server migration consulting, Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop services to assist you business to install, configure, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for network consultants, and certifies an individual's technical knowledge at the master level. CCIEs know how to resolve the most stubborn issues surrounding network infrastructure planning, integration, maintenance, security, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration utilities and coming up with alternate approaches or identifying software updates. CCIEs provide exceptional value since their depth of expertise enables them to fix problems quickly. In typical cases, less experienced consultants can wrestle for hours or even days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE engineers can interface to your computer system using the latest remote troubleshooting technology to provide efficient, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling selection of infrastructure devices. Cisco technology expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting services, Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Wireless APs consulting support, Cisco wireless controllers integration consulting, Cisco VPN Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide online and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of security solutions that can enhance the safety of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help your business to recover rapidly after a serious penetration. Security support services available from Progent cover comprehensive data security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recuperation from virus and worm assaults; installing firewalls; designing secure mechanisms for off-site and mobile communication; securing your messaging system against spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Progent offers expert online consulting services to help companies of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a consistent workflow for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online support services to cover a wide spectrum of computer technologies such as network infrastructure, messaging solutions, network and operational security, plus UNIX and Windows coexistence. For server consolidation and easy management in environments that incorporate Linux-based systems and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with migration from legacy applications to MS Windows or Linux-based solutions. Progent's group-oriented approach to solving technical issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency online assistance diagnosing problems within UNIX/Linux networks powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the industry's top enterprises. The ProSight line of outsourced network management services addresses all key facets of information technology including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the entire threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital data, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to provide centralized control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your Progent consultant so that all looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the services of world-class online consulting experts for special IT projects. Billing rates for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology allows clients to execute critical initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your Porto Alegre Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Call Center service options for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging issues.
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center team of veteran network experts offers your clients in Porto Alegre Rio Grande do Sul rapid contact with a dependable technical support group with extensive experience delivering telephone-based consulting and remote diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk the reputation as a major contributor to company performance, and Progent's goal is to solve instead of merely report technical issues.
- Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Team can supply remote professional consulting expertise and training in key application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, custom programming, and education services, see Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers companies in Porto Alegre Rio Grande do Sul remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your business so your network support is proactive and automated. By uncovering looming issues before they evolve into downtime, remote monitoring can ward off stressful and costly information system failures. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems that incorporate a combination of OS platforms.
To contact Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Porto Alegre Rio Grande do Sul, Progent's phone-based network support specialists are ready to deliver expert and affordable system support the moment your organization requires it. More than a decade of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access tools to solve computer problems quickly while eliminating the cost and lost time that comes with on-site service visits.
Even if your Porto Alegre organization works with a regular independent support technician or maintains an in-house IT staff that can deal with typical network issues, Progentís Microsoft certified consultants can provide an easy and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the availability or the knowledge to handle sudden network emergencies or particularly complicated integration problems.
Advantages of Progent's IT Support for Businesses in Porto Alegre Rio Grande do Sul
Progent's remote technical help services enable your Porto Alegre organization to realize the advantages of immediate, expert network support without the cost of maintaining an in-house IT staff. Your network will derive greater business value by being more available, efficient, and secure. Benefits to your business include:
- Convenient virtual expansion of your on-site IT resources
For most companies in Porto Alegre Rio Grande do Sul, local computer service providers, whether represented by independent consultants or an in-house maintenance staff, can solve typical technical issues. On the other hand, IT crises can occur when local support personnel are overstretched or absent, and some trouble may involve technology that is beyond the scope of your local support people. In these instances, Progent's on-call support professionals offer an easy, quick, and economical solution to supplement your local help and to convey valuable knowledge to increase your ability to handle future issues locally.
- Less Dependence on Individual Consultants
For IT support, smaller businesses often rely on independent freelance service providers. Although freelance consultants have smaller overhead than big service companies and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in class, the absence of backup personnel may force your company to go without help during an IT crisis. As your network grows, network downtime and problems with critical applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of reserve service experts to make sure your IT system stays available.
- Build a Scalable Basis for Seamless Expansion
Organizations typically begin with an IT architecture created on a shoestring budget. Without a scalable infrastructure, slap-dash repairs often get thrown on top of an unstable foundation. As a network grows, stability and scalability problems can hinder the productivity of the business. Such poorly built environments need careful assessment, smart strategic planning, and wide IT expertise to upgrade to a network infrastructure that can provide the stable foundation to meet current business demands and simplify downstream growth.
- Work with Solution Providers Rather Than Product Vendors
Smaller businesses require guidance and technical education to navigate through an increasingly complicated maze of technology options capable of promoting business growth and improving efficiency. Businesses do not need a network engineer who is motivated to earn a commission on a certain vendor's products. Network consulting and product selling can lead to a situation where the proposed
solution is built around a profitable product rather than the true needs of a business. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to match technical expertise with the best needs of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical knowledge, refined remote support software, and understanding of corporate IT allow offices to avoid the limitations associated with excessive reliance on smaller service organizations, independent freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Online Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of hands-on professional background, at the forefront of IT support, executing a wide variety of IT tasks for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support personnel. This means that you get not only world-class IT capability, but also a support engineer with field-tested methods for applying computer knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and in-person visits per minute. Consequently, you pay just for received services. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no startup fee and requires no retainer for services provided during normal business hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick repairs so you won't be tempted to permit simple problems to fester.
- Full Documentation of IT Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or small support organizations who provide scant documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports transmitted by every staff member to every customer. The discipline of detailing and organizing service activity allows more effective service and avoids a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few support firms to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your information network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.