Fast Remote Troubleshooting for Porto Alegre Rio Grande do Sul IT Networks
For businesses in Porto Alegre Rio Grande do Sul, Progent provides remote support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic issues.
Progent's remote technical support engineers provide excellent value due to the fact that they possess the real-world experience and are equipped with the advanced tools necessary to solve the majority of network issues quickly. Efficient support reduces immediate costs since solutions use up fewer chargeable minutes. Online support also avoids the cost of sending a consultant to your location. Your company saves additionally with incidental costs by reducing or avoiding system downtime and related losses resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online technical support experience is especially valuable in environments that depend on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.
Progent's billing policy for online help is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe just for the support that you actually get. Unlike many remote service companies, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and simple model for billing eliminate situations where speedy. minor repairs somehow end up as big tabs. Progent's skill at solving technical issues quickly means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of customized technologies and field-tested methodologies that ensure the highest degree of effectiveness for online engineering help and repair for computer systems of all sizes. Progent offers secure VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's remote service group to interface to your network without breaching network security.
Progent's proven technical support database application keeps extensive histories describing all service that Progent's clients have received. Progent's authorized service personnel have access to the history of support rendered to each Progent client by any consultant. This database of issues and repairs is stored as a conveniently retrievable proprietary knowledge base that permits Progent's online technical experts to share their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available other massive technical databases and permit priority access to manufacturers' in-house engineering staff so Progent's online service specialists can come up with optimal resolutions quickly.
Online support services available from Progent to clients in Porto Alegre Rio Grande do Sul include:
Certified MS Windows Experts
Progent's Microsoft-expert online support professionals can deliver computer problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help you with a wide variety of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint 2016 migration expertise, Microsoft Teams integration, Microsoft Skype for Business migration support, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of cost-effective desktop support services to help you company to install, integrate, troubleshoot, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 integration assistance plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your desktops and web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the highest accreditation for network consultants, and certifies a consultant's technical knowledge at the master level. CCIEs can deal with even the most difficult problems associated with network infrastructure planning, integration, administration, compliance, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS Software network administration tools and coming up with alternate approaches or locating software patches. CCIEs offer excellent value since their broad expertise permits them to resolve problems rapidly. In many instances, less qualified service providers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can interface to your network via sophisticated on-line support tools in order to provide quick, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading selection of connectivity products by providing services that include:
CISM and CISSP Premier System Security Engineers
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of security solutions to bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or help your business to recover rapidly after a serious penetration. Security consulting services offered by Progent cover in depth network security and compliance assessment using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm assaults; integrating firewalls; establishing secure mechanisms for remote and mobile communication; securing your email infrastructure from spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Progent offers advanced online consulting services to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that utilize on-premises IT assets along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for recovering applications and services quickly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer online support services to cover a wide array of information technologies such as system architecture, email systems, system and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and easy management in networks that combine Linux and Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with migration from legacy applications to MS Windows or Linux-based solutions. Progent's group-based approach to resolving technical problems promotes fast escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.
Important Linux platforms for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's top corporations. The ProSight line of IT management outsourcing services addresses all key areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, apps and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so all looming problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting experts for special IT projects. Billing charges for ongoing consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these important areas of computer technology allows clients to execute critical initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Porto Alegre Business Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve challenging issues.
Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the leading professional services automation tool for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned network experts provides your workers in Porto Alegre Rio Grande do Sul instant communication with a reliable technical support group with years of background providing telephone-based consulting and online repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a significant enabler of business success, and Progent's target is to resolve and not simply document technical problems.
- Business Applications Services: Education, Programming, and Integration
Progent's Applications Experts staff provides phone-based professional engineering expertise and education in key business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn more on Progent's consulting, programming, and training offerings, go to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Porto Alegre Rio Grande do Sul remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your environment so that your network support is proactive rather than reactive. By uncovering emerging issues before they grow into crashes, system monitoring can head off inconvenient and costly service breakdowns. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments powered by a variety of operating systems.
To get in touch with Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Porto Alegre Rio Grande do Sul, Progent's online network support engineers are ready to deliver expert and affordable IT support the moment your organization needs it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote access tools to solve IT problems quickly while eliminating the expense and lost productivity associated with in-person support visits.
Even if your Porto Alegre organization works with a local independent consultant or employs a full time IT staff that know how to handle common computer problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the expertise to deal with sudden system crises or particularly complex integration projects.
Details of Progent's Online Computer Services for Porto Alegre Rio Grande do Sul
Progent's online help, Internet-based repair, system security consulting, and system management services give companies in Porto Alegre Rio Grande do Sul the greatest leverage for your support budget. Whether you need one-time telephone support and remote network repair or ongoing Help Desk support and system management, Progent's experts can provide your business world class IT support while permitting you to eliminate the expense and administration overhead of maintaining a full-service in-house IT organization. Key features of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Porto Alegre Rio Grande do Sul and is also ideal for networks in more remote areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a wide selection of Microsoft support utilities, service databases, and on-going training.
- Per Minute Billing to Minimize Costs
Progent provides remote support on a per-minute basis, so you pay only for the services you use. Progent asks for no minimum charge for online help and asks for no ongoing subscription fee for support services delivered during regular business hours. This keeps you from paying big invoices for quick repairs.
- Access to Cisco Network Design Professionals
Progent's certified experts for Cisco offers access to on-staff specialists with experience in planning, implementing, and supporting networking solutions powered by Cisco technology. Progent can offer a CCIE or CCNP to help you build high-speed, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Team
Progent's core consulting services include system integration, Microsoft Exchange Server consulting, system security planning, and shared Help Desk services. Progent's Application Experts Team can provide world-class consulting expertise for critical business applications. Help available from the Application Experts Group includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Database Administration and Application Development
MySQL Project Management and Application Development
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a full service one-stop source for network generalists and specialists, Progent is able to deliver timely, inexpensive, and comprehensive information technology solutions that address the specific needs of your business.
- Sophisticated Online Connectivity Tools
Protected online connectivity permits Progent's support professionals to observe exactly what your users see. This makes it easier to find quick fixes to issues that could otherwise require a costly personal service call. Cutting-edge remote connectivity software and experienced engineers together allow Progent to resolve most network problems quickly and affordably. Progent is a pioneer in online support and remote system tracking.
- Support for Leading VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24x7 Support for High Network Availability
For offices with mission-critical applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 network monitoring based on MS Operations Manager, this service can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended specifically for budget-conscious organizations whose clients require immediate recourse to a Help Desk service with effective telephone support and full escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT background, fine tuned remote support software, and familiarity with enterprise networking enable offices to escape the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional experience, in the trenches of network support, performing a broad variety of IT tasks for a large array of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This means that you get not only world-class technical skills, but also a consultant with field-tested methods for using technical knowledge to fix real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site visits per minute. As a result, you are charged exclusively for received services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for support services delivered during normal working hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast fixes so you won't be forced to allow less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent faces few competitors. Companies who utilize familiar freelance consultants or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to offer round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can save your information network from stressful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.