Urgent Phone Consulting for Porto Alegre Rio Grande do Sul UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies in Porto Alegre Rio Grande do Sul, Progent offers technical support for computer systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (See Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified engineers for complex infrastructure problems, plus the assistance of CISSP-accredited security engineers to help with high-level security design and disaster recovery planning.

Progent's remote support engineers offer excellent value because they have the real-world background and the sophisticated tools to resolve most network problems quickly. This reduces direct expenses because service calls require a smaller number of billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your organization saves even more in indirect costs by reducing or avoiding network outages and related losses due to business disruption, disgruntled clients, idle employees, and de-focused management.

Progent's pricing policy for online support is structured to get the most out of your network support dollar. Progent charges per minute for telephone-based assistance, so you are billed only for the support that you receive. Unlike typical remote service companies, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and clean policy for pricing save you from situations where fast fixes manage to end up as substantial bills. Progent's skill at disposing of problems efficiently translates into your company spending less cash.

Progent's Online Service Tools
Over the years, Progent has fine tuned a set of customized tools and field-proven methodologies which allow the highest level of efficiency for remote help and troubleshooting for small and midsize business information networks. Progent provides safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access allows the engineers of Progent's remote service group to interface to your company's system without compromising network security.

Progent's advanced technical support reporting system maintains extensive records describing all support that Progent's customers have received. Progent's authorized consultants have access to the history of all help rendered to each Progent client by any Progent engineer. This database of trouble tickets and repairs is organized as a conveniently searchable internal knowledge base that allows Progent's online support professionals to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level certifications and working associations with key industry leaders including Cisco and Microsoft make available additional massive technical support knowledge bases and allow fast response from vendors' internal support staff so Progent's online service experts are able to find the most efficient resolutions quickly.

Initiate Online UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Porto Alegre Rio Grande do Sul or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network help, go to Immediate Emergency Support.

Phone-based Technical Services Offered Progent
Progent's online technical service engineers offer certified skills in an extensive set of technologies. This broad range of IT skills permits Progent's consultants to address almost any problem that may occur in a small or midsize company information system. Credentials earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.

To support clients with mixed-OS networks, Progent also provides the support of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.

Phone-based support provided by Progent to small businesses in Porto Alegre include:

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT projects that small businesses often request. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology allows customers to complete critical initiatives economically and on time. Progent's project-based online consulting services include:
  • Call Center Services
    Progent's Help Desk programs for small businesses with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Call Center services are designed for small organizations who lack the budget to build and maintain an in-house Call Center but who need quick response from a dependable Call Center with professional phone assistance plus the available expertise to escalate complex problems to high-level consultants.

    Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Call Center consulting services can aid you in creating an effective new Call Center or improving your current one, identifying or enhancing Call Center software to meet the particular requirements of your corporation, or providing occasional phone support personnel to supplement your internal Call Center team during high-demand events like software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk staff of experienced network professionals offers your workers in Porto Alegre Rio Grande do Sul instant contact with an efficient network service group with extensive background delivering phone support and remote diagnostics for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk the reputation as a significant enabler of company productivity, and Progent's aim is to resolve instead of merely document technical problems.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts staff offers remote professional consulting support and education in special business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, programming, and training for Microsoft applications such as CRM, Office Project, Microsoft Word, and MS Excel. To find out more information concerning Progent's expertise, custom programming, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Mac professionals can support the imaginative components of Macintosh systems by offering remote consulting support and training in graphics, audio, and motion video. Progent's support professionals offer assistance in a variety of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special jobs such as scanning or digitizing audio/video or building an audio/video production facility.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Porto Alegre Rio Grande do Sul remote network and server monitoring services based on Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your network support is proactive and automated. By anticipating potential problems before they result in downtime, automated monitoring can head off inconvenient and costly network crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or systems that support a variety of operating systems.

How Your Porto Alegre Rio Grande do Sul Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent.



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    For large organizations, Progent can leverage in-house network support staffs by providing world-class experience in deploying key Microsoft and Cisco technologies. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint Server expertise, and Microsoft SQL Server help. For the nationwide or global enterprise with branch offices, Progent can act as a seamless local supplement of corporate IT management. Progent's enterprise consulting services include company-wide security, remote branch office support, system architecture, Sarbanes Oxley conformance, project management, and world-class support for multi-site network environments based on Enterprise Windows 2000. Progent can offer on-site engineers and specialists to help with a campus relocation or office move, or a network designer to assist with setting up or utilizing an Internet Data Center or Hosting Facility.

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    Progent's compensation structure is based on revenue sharing, so just like working as an independent contractor, your earnings are directly driven by your work effort. Certain of our support staff stress lifestyle issues and elect to work at a more relaxed pace, using our self-determined calendar to pursue personal enthusiasms like mountain biking, car racing, snow boarding, fishing, travel, or spending private time with relatives and friends. Others use the chance to earn major bucks through hard work and long days. Progent completely supports both sides of the spectrum plus everything in the middle.

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    Progent's certified Windows Server 2019 experts can help your organization to plan and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-based or hybrid deployment model. Windows Server 2019 delivers major enhancements in capacity, performance, ease of management, virtualization, cybersecurity, hybrid on-prem plus cloud integration, availability, and Linux support.

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    Progent's certified security consultants can help you safeguard your Apple Mac environment through expert services including performing security audits, clean up after virus and denial of service penetrations, setting up firewalls, integrating secure off-site and mobile connectivity, installing automated software for defense against viruses, spam, and malware, and creating a company-wide security strategy appropriate for the specific goals of your corporate network.

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    Progent's Cisco Meraki wireless AP consultants offer remote and on-premises support to assist businesses of all sizes to design, install, manage, upgrade or troubleshoot Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can help your business to configure and manage Meraki-based Wi-Fi infrastructure for sites that range from a teleworker's home or a branch office to a campus or a nationwide enterprise. Progent can also assist you to configure other Cisco products including Catalyst and Nexus switches, routers and ASA firewalls to create a seamless network infrastructure that provides the same connectivity, performance, security compliance, ease of management and uptime for wired and wireless users regardless of their location or computing device.

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    Progent's Windows 11 experts offer a range of services to support Windows 11 including Microsoft 365 solutions, mobile management, at-home workforce access, security and compliance, centralized provisioning, and Help Desk support.

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    ProSight Data Protection Services ECHO from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's disaster recovery specialists can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when needed, can help you to recover your business-critical information.

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  • Remote Access Computer Consultants
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    Cisco's security and remote connectivity solutions for small to mid-size businesses offer a full range of manageable security hardware and software to help you safeguard your entire information system. Cisco's VPN product family includes routers, firewalls, intrusion detection systems, and Virtual Private Network solutions. Progent's professional staff of consultants includes experienced specialists with Cisco Certified Internetwork Expert (CCIE) and CCNP qualifications who can help your company to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco security technologies that fit best with your corporate objectives.

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    Small to middle size businesses can now enjoy all the advantages of System Center Operations Manager 2007 and also have quick access to Progent's Microsoft certified IT support professionals. With Progent's economically priced network service programs, mid-size businesses can choose a basic co-sourcing service program built around Microsoft Operations Manager with network monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Operations Manager 2007 to offer small business information systems world-class availability, security and performance.

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    For medium-size businesses who need IT support, Progent can deliver an array of options including local service, remote assistance, off-site Help Desk, 24x7 support with automatic network monitoring, temporary staffing, business relocation services, software development, and professional consultation. For medium-size companies in California or other regions serviced by Progent's field engineers, Progent offers expert onsite support for solving technical issues quickly and economically.

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    Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small or mid-size organization's production servers in an environment that gives the maximum level of dependability and expandability and is in addition easy to transfer to any data center. ProSight Virtual Hosting services are built upon proven virtualization techniques that allow small and midsize businesses with mixed- platform environments to economize significantly on the costs of capital investments, system maintenance, and IT administration while benefiting from enterprise-class fault tolerance and an unprecedented level of vendor independence.

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    Progent's certified engineers can provide remote and onsite support services to assist you to manage, support, and repair PCs based on Windows 7 and can also provide help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for change management, network security, backup and restore, remote access, mobile device integration, wireless network design, and remote system monitoring and alerts.

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    Progent provides organizations of any size professional consulting for Intrusion Protection products and IPsec VPN solutions from leading firewall and VPN security vendors such as Palo Alto Networks, Check Point Software, Juniper Networks, Fortinet, and SonicWall. Progent can show you how to create a comprehensive security strategy and choose appropriate technologies from a variety of vendors to achieve your security goals while staying within your spending limits.

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    For custom application creation, Progent can provide software design consultants to produce line-of-business software in areas such as eCommerce, web site design, Microsoft Business Solutions products including Great Plains Software accounting system, and custom management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent's experts can use Microsoft IIS to build company-specific eCommerce solutions powered by Microsoft ASP.NET. In addition, Progent offers experts in a wide array of custom program development platforms including SQL Server and Delphi. For custom e-Commerce programming, Progent also can provide specialists in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.

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