For small companies in Porto Alegre Rio Grande do Sul, Progent provides help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity problems, plus the services of CISSP-certified security engineers to handle high-level security architecture and disaster recovery planning.
Progent's online support engineers offer exceptional leverage due to the fact that they have the real-world experience and the advanced technology to resolve most network issues quickly. This reduces immediate expenses since solutions require a smaller number of billable minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your company saves even more with indirect costs by reducing or avoiding network outages and related costs stemming from business disruption, upset customers and vendors, idle employees, and de-focused management.
Progent's billing model for remote support is structured to maximize the impact of your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced only for the support that you actually get. Unlike typical remote service firms, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where speedy. minor repairs somehow turn into large invoices. Progent's penchant for solving technical issues quickly translates into your business conserving money.
Progent's Remote Technical Support Technologies
Over the years, Progent has refined a collection of customized technologies and field-tested processes that ensure the highest level of efficiency for online engineering help and repair for small company IT systems. Progent offers secure VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity allows the experts of Progent's Technical Response Center to communicate with your environment without violating system security.
Progent's proprietary technical support reporting system maintains detailed records of all support that Progent's clients have been provided. Progent's staff service personnel have access to the specifics of assistance rendered to every Progent customer by any Progent engineer. This history of anomalies and responses is structured as a conveniently retrievable proprietary database that permits Progent's online support experts to share their knowledge company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and close relationships with key vendors including Cisco and Microsoft make available other vast support knowledge bases and permit quick response from manufacturers' in-house product engineers with the result that Progent's online service specialists can come up with the best resolutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Porto Alegre Rio Grande do Sul or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Urgent Support.
Online Support Services Offered Progent
Progent's online technical support professionals possess credentials in a comprehensive array of products and technologies. This broad range of capability enables Progent's engineers to resolve practically any problem that may take place in a small or midsize company information system. Certifications awarded to Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.
To help clients with multi-operating system networks, Progent also provides the support of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Online technical support services provided by Progent to clients in Porto Alegre include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad array of information technology including network infrastructure, email solutions, network and process security, UNIX and Windows coexistence, virtual server products for server consolidation and easy administration, and migration from older systems to the latest Microsoft Windows or Linux-powered environments. Progent's group-based approach to solving network problems enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for diagnosing problems within UNIX/Linux systems powered by leading derivatives of UNIX such as:
Major Linux platforms for which Progent offers expertise include:
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the premier accreditation for network engineers, and validates an individual's network technology knowledge at the master level. CCIEs can handle the most intractable problems encountered in network design, deployment, administration, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in analyzing problems with IOS network management utilities and developing workarounds or identifying program updates. Cisco CCIEs are an exceptional cost-effectiveness since their deep expertise allows them to solve the most complex problems quickly. In many cases, less experienced engineers can wrestle for hours or even days with identical problems that a Cisco CCIE can fix in minutes.
Few service firms make Cisco CCIEs accessible to help small and medium sized companies. Progent offers quick telephone access to a Cisco CCIE so you can receive timely assistance for serious network issues that are hurting worker efficiency but are outside the scope of your regular computer maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your computer system via the latest remote support tools to perform quick, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling family of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst switches, plus VPN technology.
Authorized Windows Support
Progent's Microsoft-expert online service experts can deliver computer repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of consulting engineers who can help you with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 planning and integration, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full array of online PC desktop services such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, integrating Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier System Security Consultants
Progent's certified CISM and CISSP network security consultants offer a variety of system protection services that can improve the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help you to clean up rapidly after a serious breach. Security services offered by Progent cover thorough network security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast recovery from malicious assaults; integrating firewalls; establishing secure techniques for off-site and mobile communication; guarding your messaging system from spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support to help organizations of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent offers the skills of seasoned remote consulting experts for contract IT projects that small businesses frequently request. Billing rates for ongoing consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these special fields of information technology allows customers to complete major initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Porto Alegre Rio Grande do Sul Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for small organizations with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller businesses who don't have the budget to create an internal Call Center but who require fast response from an effective Help Desk Call Center with professional telephone support as well as the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center consulting support can aid you in establishing an effective new Help Desk or revamping your established one, evaluating or enhancing Help Desk software products to handle the particular demands of your business, or providing occasional phone support staff to reinforce your in-house Call Center group to deal with unusually busy situations such as software transitions, mass upgrades, or installing new business software.
Progent's Help Desk Call Center team of seasoned network professionals offers your workers in Porto Alegre Rio Grande do Sul fast communication with a large technical support resource with extensive background providing telephone-based consulting and online troubleshooting for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk recognition as a significant driver of company performance, and Progent's aim is to fix instead of merely document network problems.
Applications Support: Training, Programming, and Integration
Progent's Applications Consulting Team can supply phone-based and in-depth consulting expertise and education in special application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Word, and Microsoft Office Excel. To read more concerning Progent's expertise, programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac professionals can nurture the creative elements of Mac systems by providing phone-based consulting services and education in graphics, sound, and motion video. Progent's support professionals offer assistance in a range of Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific jobs such as capturing or digitizing audio/video or putting together an audio/video post production studio.
Remote Network Monitoring Services
Progent offers businesses in Porto Alegre Rio Grande do Sul online computer system monitoring services powered by MS Operations Manager network monitoring, adapted by Progent to suit your business so that your network maintenance is proactive rather than reactive. By exposing looming issues before they result in network outages, automated monitoring can head off inconvenient and expensive service breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments powered by a mix of OS platforms.
To get in touch with Progent about urgent remote assistance with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.