For small and midsize companies in Porto Alegre Rio Grande do Sul, Progent offers technical support for computer systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (See Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified engineers for complex infrastructure problems, plus the assistance of CISSP-accredited security engineers to help with high-level security design and disaster recovery planning.
Progent's remote support engineers offer excellent value because they have the real-world background and the sophisticated tools to resolve most network problems quickly. This reduces direct expenses because service calls require a smaller number of billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your organization saves even more in indirect costs by reducing or avoiding network outages and related losses due to business disruption, disgruntled clients, idle employees, and de-focused management.
Progent's pricing policy for online support is structured to get the most out of your network support dollar. Progent charges per minute for telephone-based assistance, so you are billed only for the support that you receive. Unlike typical remote service companies, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and clean policy for pricing save you from situations where fast fixes manage to end up as substantial bills. Progent's skill at disposing of problems efficiently translates into your company spending less cash.
Progent's Online Service Tools
Over the years, Progent has fine tuned a set of customized tools and field-proven methodologies which allow the highest level of efficiency for remote help and troubleshooting for small and midsize business information networks. Progent provides safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access allows the engineers of Progent's remote service group to interface to your company's system without compromising network security.
Progent's advanced technical support reporting system maintains extensive records describing all support that Progent's customers have received. Progent's authorized consultants have access to the history of all help rendered to each Progent client by any Progent engineer. This database of trouble tickets and repairs is organized as a conveniently searchable internal knowledge base that allows Progent's online support professionals to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level certifications and working associations with key industry leaders including Cisco and Microsoft make available additional massive technical support knowledge bases and allow fast response from vendors' internal support staff so Progent's online service experts are able to find the most efficient resolutions quickly.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Porto Alegre Rio Grande do Sul or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network help, go to Immediate Emergency Support.
Phone-based Technical Services Offered Progent
Progent's online technical service engineers offer certified skills in an extensive set of technologies. This broad range of IT skills permits Progent's consultants to address almost any problem that may occur in a small or midsize company information system. Credentials earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To support clients with mixed-OS networks, Progent also provides the support of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based support provided by Progent to small businesses in Porto Alegre include:
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UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services address a wide range of information technology including network infrastructure, email systems, network and operational security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and simplified administration, and migration from legacy applications to the latest MS Windows or Linux-powered solutions. Progent's group-based approach to resolving network problems promotes quick escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can provide urgent online assistance for troubleshooting anomalies within UNIX/Linux networks powered by leading variants of UNIX including:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX
- BSD
- SCO
- Silicon Graphics IRIX
Important Linux platforms for which Progent offers expertise include:
- RedHat
- SUSE Linux
- Debian-GNU
- Slackware
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Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the highest accreditation for network infrastructure engineers, and validates a person's networking knowledge at the master level. Cisco qualified CCIEs can handle even the most intractable problems surrounding network infrastructure planning, deployment, management, security, and repair. CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network administration tools and developing alternate approaches or locating software updates. Cisco qualified CCIEs provide excellent value because their broad experience permits them to find solutions for even the most difficult problems quickly. In typical instances, less seasoned service providers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting providers make Cisco CCIEs accessible to help small and mid-size businesses. Progent can provide fast telephone contact with a Cisco CCIE so your company can receive timely help for serious network infrastructure problems that are lowering business productivity but are beyond the scope of your ordinary network maintenance personnel. Progent's CCIE engineers can interface to your environment by means of the latest remote support tools to perform efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's top-selling family of connectivity devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
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Certified Microsoft Windows Support
Progent's Microsoft-expert remote support engineers can deliver computer system problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can assist you with a broad range of platform support services such as Microsoft Windows Server 2022 solution design and migration consulting,
Windows Server 2019 consulting,
Microsoft Windows Server 2016 migration and hybrid cloud solutions,
Windows Server 2012 R2 maintenance,
Windows Server 2008 R2 migration (help, assistance,
MS Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration expertise,
SharePoint 2019 planning and configuration, Microsoft Teams integration, Microsoft Skype for Business migration support, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a full range of online PC desktop support including Microsoft Windows 11 migration help and designing and implementing Microsoft 365 cloud environments for Windows desktops.
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CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of system protection solutions to enhance the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows network against assaults or help you to recover rapidly after a serious penetration. Security consulting services offered by Progent include: thorough network security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; installing firewalls; designing secure mechanisms for remote and mobile communication; guarding your email system from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support services to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that utilize physical resources as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services such as Microsoft 365 integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT projects that small businesses often request. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology allows customers to complete critical initiatives economically and on time. Progent's project-based online consulting services include:
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Call Center Services
Progent's Help Desk programs for small businesses with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Call Center services are designed for small organizations who lack the budget to build and maintain an in-house Call Center but who need quick response from a dependable Call Center with professional phone assistance plus the available expertise to escalate complex problems to high-level consultants.
Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center consulting services can aid you in creating an effective new Call Center or improving your current one, identifying or enhancing Call Center software to meet the particular requirements of your corporation, or providing occasional phone support personnel to supplement your internal Call Center team during high-demand events like software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk staff of experienced network professionals offers your workers in Porto Alegre Rio Grande do Sul instant contact with an efficient network service group with extensive background delivering phone support and remote diagnostics for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk the reputation as a significant enabler of company productivity, and Progent's aim is to resolve instead of merely document technical problems.
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Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts staff offers remote professional consulting support and education in special business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, programming, and training for Microsoft applications such as CRM, Office Project, Microsoft Word, and MS Excel. To find out more information concerning Progent's expertise, custom programming, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac professionals can support the imaginative components of Macintosh systems by offering remote consulting support and training in graphics, audio, and motion video. Progent's support professionals offer assistance in a variety of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special jobs such as scanning or digitizing audio/video or building an audio/video production facility.
Remote Network and Server Monitoring Support
Progent can provide businesses in Porto Alegre Rio Grande do Sul remote network and server monitoring services based on Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your network support is proactive and automated. By anticipating potential problems before they result in downtime, automated monitoring can head off inconvenient and costly network crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or systems that support a variety of operating systems.
How Your Porto Alegre Rio Grande do Sul Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent.