Fast Remote Help for Porto Alegre Rio Grande do Sul Computer Systems
For businesses located in Porto Alegre Rio Grande do Sul, Progent provides remote technical support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve challenging networking issues, plus the services of CISSP-qualified security experts to help with high-level security architecture and diagnostic jobs.
Progent's online support engineers offer exceptional leverage because they have the practical background and are equipped with the advanced technology necessary to resolve most network problems quickly. Efficient support reduces immediate expenses because solutions accumulate minimal chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your company benefits even more with indirect costs by reducing or avoiding network downtime and related losses due to business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced online consulting experience is particularly valuable in environments that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's pricing policy for online support is structured to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the support that you actually get. In contrast to many online service companies, Progent imposes no service activation charge or minimum job duration. Progent's one-minute billing unit and simple model for billing prevent situations where speedy. minor repairs manage to turn into big bills. Progent's skill at dealing with technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a collection of customized technologies and field-tested processes that allow the maximum level of effectiveness for online help and troubleshooting for information networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to access your company's environment without compromising corporate security.
Progent's powerful technical support database system includes detailed documentation describing the service that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of support delivered to every Progent customer by any Progent engineer. This archive of trouble tickets and responses is organized as an easily accessible internal knowledge base that permits Progent's online technical professionals to share their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's advanced certifications and working associations with major vendors including Cisco and Microsoft open up additional extensive technical knowledge bases and permit fast response from manufacturers' in-house support staff with the result that Progent's remote service experts can determine optimal resolutions in the least time.
Remote technical support services provided by Progent to clients in Porto Alegre Rio Grande do Sul include:
Certified MS Windows Expertise
Progent's Microsoft-premier online service professionals offer computer system problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist your company with a broad variety of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration consulting services, Microsoft Teams planning and integration, Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of affordable desktop consulting and support services to help your business to install, integrate, repair, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for networking consultants, and certifies an individual's technical skills at the expert level. Cisco CCIEs know how to resolve the most complex challenges associated with network planning, installation, administration, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with IOS Software network administration utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs provide exceptional cost-effectiveness since their deep experience permits them to fix problems rapidly. In typical cases, less experienced engineers can wrestle for hours or days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE engineers can connect to your computer system via the latest remote troubleshooting technology in order to provide quick, safe, and economical analysis and repair.
Progent's CCIEs offer expertise in the complete line of Cisco's popular selection of connectivity appliances. Cisco infrastructure expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Cisco Nexus switch support, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Access Points deployment support, Cisco WiFi controllers consulting, Cisco VPN Setup and troubleshooting support, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Consultants
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a range of security solutions to strengthen the defenses of your Windows, macOS and OS X, Linux, or UNIX network against attacks or assist your company to recover rapidly after a serious penetration. Security support services available from Progent cover comprehensive network security assessment using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from malicious assaults; configuring firewalls; establishing secure architectures for remote and mobile connectivity; guarding your messaging system against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Progent offers advanced online consulting support to help companies of all sizes integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine physical resources along with public clouds. To assist you to integrate public clouds with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent runbook for restoring services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and fixes and can generate audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote support services to address a wide range of computer technologies including network infrastructure, email solutions, network and process security, plus UNIX and Windows integration. For server economization and simplified management in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with migration from legacy applications to MS Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Important Linux platforms for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to allow small and mid-size businesses to utilize the same advanced technology used by many of the world's top enterprises. Progent's ProSight series of network monitoring and management services covers all key facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the complete threat progression including protection, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and enables fast restoration of critical data, apps and virtual machines that have become lost or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, optimize and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special IT programs. Progent's charges for ongoing consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these important fields of information technology enables clients to execute major projects within budget and on schedule. Progent's special online engineering solutions include:
How Your Porto Alegre Business Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all facets of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most problems.
Progent's Help Desk Call Center consulting expertise can assist you in building an efficient new Help Desk Call Center or improving your established one, selecting or enhancing Help Desk application software to handle the unique needs of your business, or adding occasional online personnel to work with your in-house Help Desk Call Center resources to handle unusually busy scenarios such as software migrations, major updates, or installing new applications.
Progent's Call Center staff of experienced information technology consultants provides your clients in Porto Alegre Rio Grande do Sul rapid communication with a dependable technical support resource with extensive background offering phone consulting and remote diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial enabler of company productivity, and Progent's intent is to solve and not just document network problems.
- Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts staff can supply online professional engineering support and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, custom development, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, custom programming, and training services, go to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Porto Alegre Rio Grande do Sul online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your environment so your network maintenance is proactive rather than reactive. By anticipating looming trouble spots before they expand into downtime, automated monitoring can avoid inconvenient and expensive network failures. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments that incorporate multiple platforms.
To get in touch with Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Porto Alegre Rio Grande do Sul, Progent's phone-based computer support specialists are ready to provide expert and cost-effective IT support the instant your company requires it. More than 15 years of offering online repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to refine online connectivity technology to repair network problems rapidly while avoiding the cost and lost time associated with on-premises support visits.
Even if your Porto Alegre organization has a local freelance consultant or employs an in-house IT staff that can deal with the majority of network issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the experience to deal with sudden network emergencies or particularly complex integration problems.
Details of Progent's Online Network Services for Porto Alegre Rio Grande do Sul
Progent's phone support, Internet-based repair, network security expertise, and system management services offer companies in Porto Alegre Rio Grande do Sul the greatest leverage for your support investment. Whether you need one-time phone help and remote network repair or ongoing Help Desk services and network management, Progent's professionals can deliver your company world class network support while allowing you to avoid the expense and hassle of running a large in-house IT staff. Highlights of Progent's online help services include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to companies in Porto Alegre Rio Grande do Sul and is also ideal for customers in geographic areas that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a broad range of Microsoft support tools, service information, and continuing training.
- By the Minute Rates to Reduce Costs
Progent offers remote help on a by-the-minute basis, so you are charged only for the services you use. Progent requires no minimum fee for online support and asks for no periodic subscription fee for services provided during normal business hours. This saves you from facing big bills for simple repairs.
- Availability of Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco offers the services of on-staff professionals with skill in planning, implementing, and supporting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core consulting services include technology integration, Microsoft Exchange expertise, system security planning, and Help Desk Co-management services. Progent's Application Experts Team offers in-depth consulting support in specific business applications. Help available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Support
Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Help
BI Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and SQL Server 2014 Software Programming and Debugging
Oracle Management and Software Development
MySQL Database Administration and Application Development
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient centralized source for network generalists and application experts, Progent is able to tailor timely, inexpensive, and comprehensive IT solutions that fit the specific needs of your business.
- Sophisticated Remote Access Software
Protected online connectivity permits Progent's support professionals to observe exactly what your users see. This makes it possible to find quick fixes to issues that might otherwise demand a costly personal service call. Effective online connectivity tools and experienced engineers together enable Progent to resolve most network problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote network tracking.
- Support for Popular VPN Gateways
Progent can provide secure VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24-hour Support for Maximum Network Availability
For companies with line-of-business applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed especially for budget-conscious companies whose workers need instant access to a Help Desk Call Center with effective telephone support and complete escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT background, fine tuned remote support software, and familiarity with enterprise networking allow businesses to escape the pitfalls of exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Start Getting Remote Network Support from Progent?
- Certified Expertise in Microsoft's Entire Family of Server Platforms
Progent offers world-class support for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Microsoft Windows Server 2008 migration, Windows Server 2003 maintenance, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person visits by the minute. As a result, you owe exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for support services delivered during regular working hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick repairs so you will not be forced to allow less critical problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or small service firms who offer minimal documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service reports sent by each consultant to every client. The practice of documenting and organizing support records results in more efficient support and eliminates a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock network monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can save your information network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.