Fast, Affordable Remote Network Assistance for Portsmouth, Virginia Small Companies
For over twenty years, Progent has specialized in delivering enterprise-class computer support to customers who have small-business budgets. Progent has developed a powerful support system that features a streamlined, tightly connected virtual office network, custom remote troubleshooting technology, a large team of engineers accredited in a wide range of technical practice areas, a Help Desk operational model that promotes responsiveness and ensures follow-through, a worldwide group of on-line support professionals, on-site service availability for the majority of most zip codes in the United States, and a company ethos committed to fixing network problems in the shortest time and at the least cost to customers.
For larger businesses, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your in-house network support staff. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as software development, disaster recovery planning and testing, network security audits, merging datacenters, or software migrations.
Progent can also offer access to certified consultants to help your company to design and implement a sensible cloud computing strategy.
Core Areas of Expertise Supported by Progent for Companies in Portsmouth, Virginia
Progent's national team of industry certified experts offers support for all facets of network systems used by companies of any size. Practice areas supported by Progent in and around Portsmouth include:
Support Delivery Alternatives Available for Portsmouth, Virginia Companies
Progent has a selection of alternatives for providing small businesses and local governments with affordable IT services for technical support, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering IT support is built on the Help Desk structure common to larger IT groups. Progent's Contact Center Service Mechanism promotes fast response, thorough service documentation, consistent follow-through, and tight expense control across a range of network service delivery modes that include remote troubleshooting, on-premises help, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center provides urgent and routine online assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned support professionals can assist clients to analyze and fix hardware and software issues without the cost or time loss of travel for onsite service visits. The experience of Progent's IT engineers allows them to handle the majority of network problems rapidly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible registration procedure for first-time clients to address emergency situations and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Find out more details concerning Progent's online computer support services.
- Onsite Service
Progent provides on-site computer support for registered clients in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's online service engineers to deliver small and midsize businesses the ideal combination: on-premises support technicians when you need them plus the on-line help of Progent's worldwide team of network engineers, security specialists, and business application programmers. The response time for in-person service calls is typically less than one business day. There is no start-up or retainer charge for registering as a Progent client for onsite support. Learn more details concerning how and why to register for Progent's in-person network support.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging problems. To learn more, visit Online Help Desk Services.
- Consulting Services
Progent provides small companies affordable availability of enterprise-class IT professionals who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network protection consulting, high availability it system consulting, virtualization solutions, plus configuration, customization and support for business applications such as accounting, ERP and MRP, reporting, sales automation, and productivity packages. Progent can help with one-shot projects including site moves and massive software upgrades, extended initiatives like business reporting application development and customization, database application development and administration support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system administration, or urgent response such as disaster recovery and malware cleanup.
- Application Hosting
Progent offers hosting for critical applications such as Exchange and Microsoft SQL Server to provide small companies with greater levels of availability, protection, and recoverability than is possible using the type of on-site data center that is practical for most small businesses. Because Progent uses the same data centers that support the equipment of many of the planet's biggest information technology companies, Progent can save you the cost of building and managing the infrastructure needed for enterprise-class environmental control, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and service packs remain current, security and performance is constantly monitored, and systems and data files are consistently backed up and available for complete and rapid recovery. Find out additional information about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small or midsize organization's production servers in an environment that not only provides the top level of availability and expandability but that is in addition convenient for clients to migrate to another service provider or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is built around tested virtual server technologies that allow companies with mixed networks to save dramatically on the expense of hardware, infrastructure maintenance, and IT management while achieving enterprise-class dependability and an unprecedented degree of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed solution, can support the mixed- platform and loosely standardized environments typical of small businesses, and retains control of the licenses in the customer's possession so that moving to a different virtual host is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent can provide expert remote consulting services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises resources along with public cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background delivering advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's low-cost ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the complete malware attack progression including protection, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so that all potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with information security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup system that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Portsmouth, Virginia Small Businesses
Progent's staff size, scope of information technology expertise, and experience with corporate IT consulting allow small and midsize businesses to sidestep the pitfalls related to excessive dependence on thinly staffed support organizations or individual consultants.
Working with Progent's Experts enables your business to:
- Prevent Over Reliance on Individual Support Consultants
For network services, small businesses sometimes depend excessively on individual consultants. Although individual support providers carry lower expenses than larger support organizations and can afford to bill nominally smaller fees, freelancers are frequently unable to respond quickly to critical situations. If a freelance engineer is busy with different client, ill, on vacation, or in training, the absence of replacement staff may require your business to go without assistance during an emergency. The more your small business grows, system downtime or difficulties with critical applications become more costly. The money you believed you were saving on an independent consultant can be eaten up fast due to lost output. In addition, when independent consultants encounter unfamiliar problems, the unavailability of a large engineering team to rely on for assistance requires them to train with the meter running while your company winds up footing the bill for their ongoing training.
- Gain Access to Experts in Advanced Information Technology Solutions
The majority of smaller support organizations or independent consultants specializing in small business IT support may excel at delivering connect-the-dots fixes but don't have the background to work cost-effectively with complicated network infrastructures that have a variety of platforms, numerous offices, VoIP systems, remote workforces, interconnected accounting and operational applications, eCommerce, and custom line-of-business applications. Progent's experience with worldwide enterprises and Progent's large staff of experts can benefit your small business because enterprise environments are inherently complex, integration issues demand thorough understanding of in numerous technical disciplines, and achieving an acceptable degree of robustness, availability, and security calls for enterprise-tested processes.
- Create a Solid Foundation for Seamless Growth
Small companies typically begin with a network implemented on a tight budget. Without a solid basis, a series of band-aid fixes commonly get thrown onto of a marginal foundation. As a company evolves, reliability and scalability issues can hinder the success of the business. These environments require proper assessment, smart strategic analysis, and broad-based expertise to migrate to a network infrastructure that can act as the reliable basis to handle current business requirements and ease downstream expansion.
- Work with Solution Finders, Not Product Vendors
Smaller companies require direction and education to work through an increasingly complicated array of IT options available for accelerating growth and improving efficiency. Businesses do not need a network engineer or service firm that tries to promote a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells services exclusively. This permits Progent to match technical support with the real interests of customers. Mixing IT support and product reselling can lead to a situation where the recommended solution is based on a predetermined technology rather than being based on the actual requirements of a client.
How to Contact Progent
In case your Portsmouth, Virginia business needs to get in touch with Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Fast Remote Technical Support
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).