Low-cost Computer Support from Microsoft Certified Professionals for Businesses in Portsmouth, VA
By delivering world-class support whenever you need it, providing specialized knowledge for key applications, offering high-value services such as virtual data center hosting, invoicing solely for help delivered, and requiring no sign-up or retainer fees for standard services, Progent helps you to increase the business value of your It network and cut support costs. Progent appreciates that network protection, dependability, and performance are just as important to small companies as to large enterprises but that small companies lack the leverage to spend aggressively in computer networks and internal service groups. Progent's fundamental competitive advantage is that no network support organization can equal Progent's capability to provide the network support expertise your company requires whenever you require it and at prices you can afford.

For mid-size and large companies, Progent can provide co-sourcing and project management services to add to the skills of your in-house IT service group. Co-sourcing can cut costs and minimize technical risks for big projects such as application development, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition offer access to certified experts to assist your company to plan and implement a sensible cloud computing strategy.

Main Technologies Serviced by Progent for Office Networks in Portsmouth, Virginia
Progent offers the support of qualified consultants for all aspects of information technology deployed in small and midsize organizations. Products and technologies serviced by Progent's consultants include:

Support Delivery Options Available for Portsmouth, Virginia Companies
Progent has a variety of options for providing small and midsize businesses with affordable IT services for technical support, consulting, hosting services, and IT administration. Progent's model for providing IT support is based on the Call Center structure familiar to larger IT organizations. Progent's Help Desk Support Model promotes fast support, comprehensive activity records, consistent follow-up, and strict expense control across a range of IT support delivery modes that include online troubleshooting, onsite help, top-level consulting, plus server hosting.

  • Remote Service
    Progent’s Technical Response Center provides urgent and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's seasoned service professionals can help clients to analyze and repair hardware and software problems without the expense or time loss of travel for onsite support calls. The background of Progent's network engineers allows them to handle most IT issues quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible registration process for first-time customers to address urgent situations and Progent charges per minute with zero sign-up charges or time minimums, so you pay only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Learn additional details about Progent's remote computer support services.

  • On-site Support
    Progent provides on-site technical support for signed-up clients in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online service experts to deliver small companies the optimal solution: hands-on service professionals when you require them plus the on-line help of Progent's worldwide staff of network consultants, security specialists, and business application programmers. The response time for in-person service visits is usually less than one business day. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Learn more about how and why to register for Progent's in-person network service.

  • Phone Support
    Progent's Contact Center Services are intended for all companies who require fast and dependable support from a professional Help Desk Call Center with efficient telephone support, online repair capability, and sufficient technical strength for full escalation. Since smaller businesses usually have tight IT budgets and can spare scant executive bandwidth for dealing with network support tasks, Progent's Help Desk Outsourcing Services could be the most efficient way to make sure that business information networks stay up and running. Learn more details concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable availability of enterprise-class IT professionals who can provide help with vital technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network protection engineering, high availability network consulting, server virtualization solutions, plus configuration, programming and support for small business applications including accounting, operations, business analytics, CRM, and productivity packages. Progent can provide assistance with short-term projects such as site relocations and major system upgrades, extended projects such as management reporting software programming and customization, relational database application programming and DBA support, and web design, on-going support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and network management, or urgent response like data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for key applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with greater levels of reliability, protection, and recoverability than is feasible using the type of in-house data center that is realistically affordable for the majority of small companies. Since Progent utilizes the same facilities that support the equipment of many of the planet's biggest IT organizations, Progent can eliminate the expense of creating and managing the systems required for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and revisions stay updated, protection and efficiency is constantly tracked, and systems and data files are regularly backed up and ready for full and prompt recovery. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small company's servers in a setting that not only provides the highest degree of availability and scalability but that is also convenient for customers to migrate to a different service provider or to bring internally if your situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server technologies that allow businesses with multi-vendor environments to save dramatically on the expense of capital equipment, infrastructure support, and network administration while achieving enterprise-class dependability and an unparalleled degree of vendor alternatives. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered solution, can support the multi- OS and non- standardized environments common with smaller companies, and retains ownership of the software licenses in the client's possession so that migrating to a different virtualized host is quick, safe, and inexpensive. This avoids ending up a captive to a single hosting service while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers expert online consulting support to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's low-cost ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so any looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity programs used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly complex collection of network technologies such as firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified cybersecurity experts, CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide view of network protection and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and statutory mandates for network information security and incident reporting.

The scope and depth of Progent's consulting team offer a powerful set of advantages to clients trying to increase the business value of their information network within a realistic budget. These benefits include:

  • Best Practices
    Progent’s staff of Microsoft and Cisco certified experts average more than ten years of hands-on professional background, at the front lines of IT service, executing a wide variety of IT projects for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting staff. This guarantees that you get not only expert technical help, but also a consultant with proven methods for fixing real-world network problems quickly. Learn more about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person visits by the minute. As a result, you are billed exclusively for received support. Progent does not demand a higher rate for after-hours or priority support, and Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no registration charge and requires no monthly commitment for support services provided during regular working hours. Many service firms impose large minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity avoids king-size invoices for fast fixes. An additional benefit of by-the-minute invoicing is that you won't be inclined to allow less critical issues to stay unaddressed until they grow into big ones. Read more about Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or small service firms who offer scant documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports given by each consultant to every client. The discipline of detailing and archiving support records allows more effective service and avoids a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who won’t let go of the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their scope, Progent can focus on providing hard-to-find services where Progent faces few competitors. Small companies who work with independent service providers or who employ internal support staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, protected, and efficient. Find out more details concerning Progent's knowledge transfer services.

Contact Progent
If your Portsmouth, Virginia company needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Remote Network Assistance
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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