Low-cost Computer Troubleshooting from Microsoft premier Consultants for Companies in Portsmouth, VA
By delivering professional support whenever you need it, providing in-depth expertise for key business applications, offering innovative services such as virtual server hosting, billing only for help you receive, and requiring no sign-up or retainer fees for standard services, Progent allows you to increase the competitive value of your It system and minimize support costs. Progent understands that information system security, dependability, and efficiency are just as critical to small businesses as to large enterprises but that smaller companies lack the economy of scale to invest heavily in information technology and in-house service staffs. Progent's basic value proposition is that no IT consulting firm can equal Progent's capability to deliver the network support your company needs when you require it and at prices you can afford.
For mid-size and large businesses, Progent offers co-sourcing services to reinforce the skills of your in-house IT support staff. This can reduce expenses and help meet schedules for big projects like software development, disaster recovery preparedness, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can also provide the services of certified experts to help your company to plan and implement your cloud strategy.
Key Practice Areas Serviced by Progent for Business Networks in Portsmouth, Virginia
Progent's group of world-class engineers offers support for all aspects of information technology deployed by businesses of any size. Practice areas served by Progent in Portsmouth include:
Support Delivery Options for Portsmouth, Virginia Companies
Progent offers a variety of options for providing small companies and local governments with affordable computer services for troubleshooting, system architecture, hosting, and network management. Progent's paradigm for delivering IT support is based on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Contact Center Service Mechanism promotes rapid response, thorough service records, dependable follow-up, and strict expense monitoring for a range of IT service delivery modes that include remote troubleshooting, onsite help, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's seasoned service experts can help clients to troubleshoot and repair network problems without the cost or time loss of on-premises support visits. The background of Progent's network consultants makes it possible to resolve the majority of network issues rapidly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-accessible registration procedure for new customers to address urgent situations and Progent charges per minute with no sign-up charges or minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn more information about Progent's online network troubleshooting services.
- On-site Support
Progent provides on-site computer support for registered customers in major metropolitan areas in the United States. Progent's onsite support personnel can work in conjunction with Progent's online service experts to deliver small and midsize companies the best of both worlds: on-premises support professionals when you need them as well as the remote expertise of Progent's seasoned team of IT engineers, security professionals, and business application developers. The wait time for in-person support visits is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for onsite support. Learn more details about how to register for Progent's onsite computer support services.
- Phone Support
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. for more information, see Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small businesses affordable availability of enterprise-class IT professionals who can deliver help with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network protection engineering, fault tolerant it system engineering, server virtualization solutions, plus configuration, programming and support for small business programs such as financials, ERP, reporting, sales automation, and productivity software. Progent can provide assistance with short-term projects such as office relocations and massive system migrations, extended projects like management analytics software programming and support, relational database application programming and DBA support, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency response such as data restoration and virus removal.
- Application Hosting
Progent can host key applications like Microsoft Exchange Server and Microsoft SQL Server to provide small companies with greater levels of availability, security, and performance than is possible with the class of internal data center that is achievable for the majority of small and midsize companies. Since Progent utilizes the same data centers that support the gear of some of the world's biggest IT companies, Progent can save you the cost of creating and maintaining the infrastructure required for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and revisions stay current, protection and performance is continually monitored, and systems are consistently backed up and ready for complete and prompt recovery. Learn more concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for all of a small organization's production servers in a setting that not only delivers the top degree of dependability and scalability but that is in addition convenient for clients to migrate to a different support firm or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting service is built around proven virtual server techniques that permit businesses with mixed networks to save dramatically on the expense of capital equipment, system maintenance, and network administration while achieving world-class dependability and an unprecedented level of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed solution, can handle the multi- platform and non- standardized networks typical of smaller companies, and retains control of the software licenses in the customer's hands so that migrating to a different virtual host is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent can provide expert online consulting services to help companies of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that utilize on-premises resources along with cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering high-level consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's affordable ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of vital data, apps and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security vendors to provide centralized management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so any looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Portsmouth, Virginia Businesses
Progent's size, breadth and depth of technical expertise, and experience with enterprise IT consulting enable small businesses to avoid the pitfalls related to over dependence on small service organizations or independent consultants.
Working with Progent enables your small business to:
- Avoid Over Dependence on Freelance Consultants
For network support, smaller businesses sometimes depend heavily on independent consultants. Although freelance support engineers have lower expenses than more substantial support organizations and can afford to bill apparently smaller fees, individuals are occasionally spread too thin to respond quickly to critical situations. If an independent engineer is occupied with another client, ill, on travelling, or in training, the absence of backup staff may require your business to go without assistance in case of a crisis. As your company grows, network downtime or problems with critical programs get more costly. The dollars you thought you were conserving on an independent consultant can evaporate quickly because of lower productivity. Also, when freelance engineers encounter new technologies, the unavailability of a big consulting team to fall back on for advice forces them to learn on the job while your company ends up footing the bill for their continuing education.
- Gain Access to Certified Professionals in Advanced Information Technology Solutions
The majority of small service firms or independent engineers specializing in small company IT consulting may excel at delivering connect-the-dots fixes but don't have the experience to deal cost-effectively with complex IT environments with mixed platforms, multiple offices, VoIP implementations, mobile workforces, interconnected financial and analytical software, eCommerce, and custom line-of-business software. Progent's experience with worldwide enterprises and Progent's large staff of experts can be valuable to your business because big-company networks are characteristically complicated, integration issues demand thorough knowledge in numerous technical areas, and achieving an acceptable degree of stability, availability, and security calls for industry-tested processes.
- Build a Firm Basis for Growth
Small companies often begin with a network cobbled together on a tight budget. Lacking a carefully designed basis, a series of ad hoc repairs often get tossed onto of a marginal foundation. As a business grows, stability and expandability problems can hinder the success of the organization. These networks need thorough assessment, intelligent strategic planning, and broad-based expertise to upgrade to an IT environment that will provide the reliable basis to handle critical business needs and support downstream expansion.
- Team with Solution Providers, Not Product Resellers
Small companies require direction and insight to navigate through an increasingly complicated array of technology options offered for accelerating growth and improving efficiency. Businesses do not need an IT consultant or support firm that attempts to promote products. Progent avoids conflicts of interest by not selling any products. Progent sells consulting and services exclusively. This allows Progent to align consulting support with the genuine needs of clients. Combining IT consulting and product reselling can lead to a situation where the recommended solution is based on a preselected technology instead of being based on the true requirements of a client.
If your Portsmouth, Virginia business needs to contact Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Network Help
For fast remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).