Portsmouth, VA Online Help from Certified Computer Network Troubleshooting Experts
Progent's computer network help services can provide your Portsmouth, VA company low cost and dependable support from Microsoft and Cisco certified IT experts. By delivering IT consulting help when you require it, offering specialized knowledge for mission-critical technologies, offering value-added support such as 24x7 network monitoring, and invoicing only for services you receive, Progent gives your Portsmouth, Virginia company an affordable alternative for optimizing the profitability of small-scale business information systems. If you run an on-premises system, rely on cloud resources, or manage a hybrid cloud/on-premises solution, Progent is the intelligent choice for businesses and local governments to create and manage a robust and safe information network and to benefit from fast availability of the seasoned consulting typically available only to corporations who can afford a sizeable in-house IT group.
For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the skills of your internal network service staff. Co-sourcing can cut costs and help meet schedules for big projects like software programming, business continuity planning and testing, network security evaluations, office consolidations, or software migrations.
Progent can in addition offer the services of accredited consultants to help your business to design and implement your cloud strategy.
Popular Areas of Expertise Supported by Progent for Companies in Portsmouth, Virginia
Progent's nationwide group of certified experts provides assistance for virtually all aspects of network technology used by companies of all sizes. Technologies supported by Progent in Portsmouth include:
Service Delivery Options for Portsmouth, Virginia Companies
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective IT services for technical support, system architecture, hosting services, and network management. Progent's model for delivering network support is based on the Call Center structure familiar to larger IT support groups. Progent's Helpdesk Service Model promotes rapid response, thorough activity documentation, consistent follow-through, and strict expense monitoring for a range of network support delivery alternatives that include online troubleshooting, on-premises help, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's certified service professionals can assist customers to analyze and fix network problems without the expense or delay of travel for onsite service calls. The background of Progent's IT engineers allows them to handle most network problems quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based registration process for new customers to accommodate urgent situations and Progent charges by the minute with zero sign-up fees or time minimums, so you are invoiced only for the support you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Find out more information concerning Progent's online computer troubleshooting expertise.
- On-site Support
Progent provides on-site technical assistance for registered clients in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's remote support engineers to deliver small and midsize businesses the optimal solution: on-premises service professionals when you need them plus the on-line help of Progent's worldwide team of network consultants, security professionals, and business application developers. The wait time for in-person support visits is typically less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for on-premises service. Find out more details concerning how to sign up for Progent's onsite network service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues. for more information, see Help Desk Services.
- IT Consulting Services
Progent offers small and midsize companies budget-friendly availability of enterprise-class consultants who can provide help with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, network protection engineering, non-stop it system design, server virtualization solutions, plus integration, customization and training for small business programs such as accounting, operations, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-time projects including office moves and major system migrations, extended initiatives like business analytics software programming and support, database application development and administration services, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and network administration, or emergency services such as disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host mission-critical applications such as Exchange and MS SQL in order to provide small companies with higher degrees of reliability, security, and recoverability than is feasible with the type of internal data center that is realistically affordable for most small organizations. Because Progent utilizes the same facilities that support the equipment of many of the planet's biggest information technology companies, Progent can save you the investment in creating and maintaining the systems required for world-class cooling, electrical failover, and redundant Internet access. For hosted application servers, Progent can also ensure that patches and service packs remain current, protection and efficiency is continually tracked, and systems are consistently archived and available for full and prompt restoration. Learn additional information concerning Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting for all of a small or midsize organization's production servers in a setting that not only delivers the top level of dependability and extensibility but that is in addition easy for customers to migrate to a different support provider or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting is founded on proven virtualization techniques that permit companies with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure maintenance, and network administration while getting enterprise-class dependability and an unparalleled level of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed service, can support the mixed- OS and loosely standardized environments common with small businesses, and retains ownership of the licenses in the client's possession so that migrating to a different virtual system is fast, safe, and inexpensive. This eliminates becoming a captive to a specific hosting service while still offering all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced online consulting services to help businesses of all sizes connect their networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that utilize on-premises resources along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's affordable ProSight suite of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the complete malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with government and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, applications and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security companies to deliver centralized control and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so that all looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Portsmouth, Virginia Small Businesses
Progent's staff size, breadth and depth of information technology skill, and experience with enterprise network consulting allow small and midsize companies to avoid the pitfalls associated with excessive reliance on small support organizations or freelance consultants.
Teaming with Progent enables your small business to:
- Prevent Over Dependence on Individual Support Consultants
For network services, smaller businesses often depend excessively on freelance consultants. Though freelance support providers have lower expenses than more substantial IT service organizations and can afford to charge apparently lower rates, individuals are occasionally stretched to far to react quickly to urgent problems. If a freelance engineer is occupied with different customer, sick, on travelling, or in training, the absence of replacement staff may force your company to go without help during a crisis. As your small business expands, network unavailability or problems with line-of-business applications get more costly. The dollars you believed you were conserving on a freelancer can evaporate quickly due to lower output. Also, when independent engineers confront unfamiliar problems, the lack of a big consulting team to count on for help forces them to train on the job while your organization winds up with the costs for their ongoing education.
- Have Access to Certified Professionals in Sophisticated Network Solutions
Many small service organizations or freelance consultants focused on small company IT support may excel at delivering connect-the-dots fixes but lack the background to work cost-effectively with complex network infrastructures that have mixed platforms, numerous offices, VoIP implementations, remote clients, integrated accounting and operational applications, eCommerce, and specialized business software. Progent's background with global enterprises and Progent's extensive team of experts can be valuable to your small business because big-company environments are inherently complex, integration issues demand in-depth knowledge in numerous technical areas, and reaching an acceptable degree of robustness, availability, and protection requires industry-proven processes.
- Build a Solid Basis for Seamless Growth
Small companies often begin with an IT system cobbled together on a shoestring budget. Without a carefully designed architecture, a series of improvised fixes commonly get thrown on top of a weak structure. As a company evolves, stability and scalability issues can undermine the success of the business. These environments need thorough assessment, intelligent business planning, and broad-based expertise to upgrade to a network infrastructure that will provide the reliable basis to handle critical business needs and support downstream growth.
- Team with Solution Consultants, Not Product Resellers
Smaller companies need guidance and insight to work through an ever more complex array of technology alternatives offered for enabling growth and improving productivity. They do not need an IT engineer or support organization that attempts to sell them products. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides services exclusively. This permits Progent to align consulting services with the genuine interests of customers. Combining network support and product reselling can lead to a conflict where the proposed solution is built around a predetermined technology rather than being driven by the true requirements of a customer.
Get in Touch with Progent
In case your Portsmouth, Virginia business needs to contact Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Immediate Remote Network Help
For immediate online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).