Affordable Computer Help from Microsoft certified Consultants for Businesses in Portsmouth, VA
By offering professional support whenever you require it, providing in-depth knowledge for key business applications, offering high-value services such as virtual data center hosting, billing only for services delivered, and charging no setup fees or retainers for standard services, Progent helps you to increase the business value of your It network and minimize service costs. Progent understands that information system protection, dependability, and performance are as important to small businesses as to large corporations but that small organizations lack the economy of scale to invest heavily in information networks and in-house support groups. Progent's basic value proposition is that no network consulting organization can match Progent's capability to deliver the IT support your business requires when you require it and at prices you can justify.
For mid-size and large companies, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal IT support personnel. This can reduce expenses and minimize technical risks for major IT initiatives such as application design and development, business continuity planning, network security audits, office consolidations, or software migrations.
Progent can in addition offer access to certified consultants to assist your business to design and execute your cloud computing strategy.
Core Products and Technologies Supported by Progent for Businesses in Portsmouth, Virginia
Progent's team of industry certified experts provides help for virtually all aspects of network systems used by businesses of all sizes. Technologies supported by Progent in Portsmouth include:
Support Delivery Options for Portsmouth, Virginia Businesses
Progent offers a selection of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for providing computer support services is built on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Help Desk Support Mechanism ensures fast support, comprehensive activity records, dependable follow-through, and tight cost control for an array of network service delivery options that include remote repairs, in-person help, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and routine online support for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can help clients to analyze and repair network issues without the cost or delay of on-premises support visits. The experience of Progent's network consultants allows them to handle most IT problems quickly. For complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-based registration process for first-time clients to accommodate emergency situations and Progent charges per minute with no sign-up fees or minimums, so you are invoiced only for the support you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Find out additional information concerning Progent's remote computer support expertise.
- On-site Service
Progent offers onsite computer support for registered customers in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote service engineers to give small businesses the best of both worlds: in-person support professionals when you need them plus the on-line expertise of Progent's worldwide staff of network engineers, security professionals, and business software developers. The response time for in-person service visits is usually less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more concerning how to sign up for Progent's onsite network service.
- Help Desk Call Center
Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses and local governments who need prompt and dependable support from a professional Help Desk with efficient phone assistance, online repair tools, and enough technical depth for full escalation. Since smaller businesses typically have tight IT budgets and can spare scant management attention for dealing with network support tasks, Progent's Helpdesk Services could be the most efficient way to make sure that business information networks stay productive. Read more details concerning Progent's Help Desk Call Center services.
- IT Consulting Expertise
Progent provides small businesses affordable access to world-class consultants who can provide assistance with vital products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, network security engineering, high availability it system consulting, server virtualization strategies, plus configuration, customization and support for small business applications including accounting, operations, business analytics, CRM, and productivity packages. Progent can provide assistance with one-time projects including site moves and major system migrations, longer term initiatives like business reporting application programming and customization, database application programming and DBA services, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and network management, or urgent response such as data restoration and virus removal.
- Application Server Hosting
Progent can host key applications such as Exchange Server and Microsoft SQL Server to provide small companies with greater degrees of availability, protection, and recoverability than is feasible with the class of on-site data center that is realistically affordable for most small and midsize businesses. Because Progent uses the same facilities that support the equipment of some of the planet's biggest IT companies, Progent can eliminate the investment in building and maintaining the systems needed for enterprise-class environmental control, electrical failover, and redundant Internet access. For hosted applications, Progent can also ensure that patches and revisions remain current, protection and efficiency is continually tracked, and systems and data files are regularly backed up and available for complete and rapid restoration. Find out additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the highest degree of availability and extensibility but that is also easy for clients to migrate to another service firm or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting is structured around proven virtual server techniques that permit companies with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure maintenance, and IT administration while getting world-class reliability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered solution, can support the multi- platform and loosely standardized environments typical of small companies, and retains ownership of the licenses in the customer's possession so that migrating to a different virtual host is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting provider while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent can provide advanced online consulting to help businesses of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that utilize on-premises resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's value-priced ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire malware attack progression including protection, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that need important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security vendors to provide centralized control and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so all potential issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for Portsmouth, Virginia Businesses
Progent's size, breadth and depth of information technology skill, and experience with enterprise network consulting allow small companies to avoid the problems related to over dependence on thinly staffed service organizations or freelance engineers.
Working with Progent allows your small business to:
- Avoid Over Reliance on Individual Support Consultants
For network support, smaller companies sometimes rely excessively on individual consultants. Although freelance service engineers carry lower expenses than larger IT service firms and can typically bill apparently lower fees, freelancers are occasionally unable to react quickly to urgent network problems. If a freelance consultant is busy with another customer, sick, on travelling, or in training, the lack of replacement staff may force your business to wait for help in case of an emergency. As your small business expands, system unavailability or problems with line-of-business programs become more costly. The dollars you believed you were conserving on a freelancer can disappear fast due to lower output. In addition, when independent consultants encounter new problems, the lack of a large consulting group to fall back on for assistance forces them to train on the job while your business ends up with the costs for their ongoing education.
- Gain Access to Certified Professionals in Sophisticated Network Solutions
Many smaller support firms or independent engineers who concentrate on small business network support may excel at providing routine solutions but don't have the experience to work efficiently with complicated IT infrastructures that have mixed platforms, many locations, Voice over IP systems, remote workforces, interconnected financial and operational software, eCommerce, and custom line-of-business applications. Progent's background with global companies and Progent's extensive group of specialists can benefit your business because enterprise networks are by nature complicated, integration issues demand in-depth understanding of in many technical areas, and achieving a high degree of robustness, reliability, and protection requires industry-proven leading practices.
- Build a Solid Foundation for Growth
Small businesses typically begin with an IT system implemented on a tight budget. Without a carefully designed basis, a sequence of ad hoc repairs commonly get thrown onto of a tenuous foundation. As a business grows, reliability and scalability issues can undermine the productivity of the business. Such environments require proper assessment, intelligent business analysis, and in-depth experience to upgrade to a network infrastructure that will act as the solid foundation to handle current business requirements and ease future expansion.
- Team with Solution Providers, Not Product Vendors
Smaller businesses need direction and education to work through an increasingly complex maze of technology alternatives offered for accelerating growth and improving productivity. They do not need a network consultant or service firm that tries to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent offers services and expertise only. This allows Progent to match consulting services with the genuine needs of customers. Mixing network consulting and product reselling can result in a situation where the proposed solution is based on a predetermined technology instead of being driven by the actual needs of a small business.
Get in Touch with Progent
In case your Portsmouth, Virginia company needs to contact Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Fast Online Network Assistance
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).