Expert Remote Technical Support for Portsmouth, Virginia Networks from World-class Engineers
Small businesses have typically been ignored by major network support organizations. Some small companies allow themselves to become overly reliant on individual engineers or small consulting organizations who lack the bandwidth or comprehensive skill sets to react quickly or effectively to technical crises. Still other small businesses turn to giant service providers that employ technicians trained to offer standardized fixes for ordinary problems but who are missing the experience and versatility to deal with the variety of configurations and lack of standards typical of small company IT networks.
Progent's time-tested methodology for providing low-cost and successful network service to small businesses has made Progent one of the premier Microsoft-certified network consulting organizations in the United States. Progent has provided online help to businesses in every state in the country (refer to Progent's client testimonials).
For mid-size and large companies, Progent can provide co-sourcing and project management support to add to the skills of your internal IT support group. This can cut costs and minimize technical risks for major IT initiatives such as software design and development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can also offer access to accredited consultants to help your business to plan and execute your cloud strategy.
Core Practice Areas Supported by Progent's Consultants for Business Networks in Portsmouth, Virginia
Progent's national group of industry certified support professionals provides support for all aspects of network technology used by businesses of any size. Practice areas supported by Progent in and around Portsmouth include:
Service Delivery Alternatives Available for Portsmouth, Virginia Companies
Progent has a variety of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, consulting, and IT administration. Progent's model for providing network support is built on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Help Desk Support Model promotes fast response, thorough activity documentation, dependable follow-through, and strict expense control for an array of network service delivery alternatives that include online repairs, on-premises support, and top-tier consulting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Online Service
Progent's Technical Response Center provides urgent and routine remote support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can assist clients to analyze and fix hardware and software issues without the cost or delay of on-premises service calls. The background of Progent's network engineers allows them to handle most IT problems quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible signup process for new clients to accommodate urgent network problems and Progent bills by the minute with zero startup charges or time minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn more details concerning Progent's remote network troubleshooting services.
- On-site Support
Progent provides on-site technical support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote service experts to give small companies the ideal combination: onsite support professionals when you require them plus the on-line help of Progent's worldwide staff of network consultants, security specialists, and business software programmers. The response time for on-site service visits is typically less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details about how to register for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle the most issues. For details, visit Online Help Desk Services.
- Co-managed Help Desk Services
Progent's Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the leading PSA tool for handling end-user service requests, ticketing, ownership, status tracking, and reporting. For details, refer to Progent's Help Desk sharing services.
- IT Consulting Services
Progent offers small and midsize companies budget-friendly availability of enterprise-class IT professionals who can provide assistance with critical technologies such as Microsoft Windows Server 2022 solution design and integration services, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero PEN test products, network protection engineering, fault tolerant network engineering, virtualization strategies, plus integration, programming and training for small business programs such as financials, ERP, reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects such as site relocations and massive software migrations, extended projects like upgrading an older MRP platform to a current Microsoft Dynamics or Dynamics 365 solution, database software programming and DBA services, and web development, continuing support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services like data restoration and virus cleanup.
- Network Infrastructure Support Services for Telecommuters
Progent can assist small and mid-size businesses to plan, implement and troubleshoot the network infrastructure to support remote workers. Areas of infrastructure for which Progent's experts can deliver assistance include safe and efficient VPN connectivity, Virtual Desktop Infrastructure platforms, router setup, Wi-Fi network design and implementation, and robust Internet connections. For information about Progent's network infrastructure consulting expertise for remote workers, go to infrastructure support services for teleworkers.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting for the entirety of a small organization's servers in a setting that not only provides the highest degree of availability and extensibility but that is in addition simple for customers to migrate to a different support firm or to bring in-house if your situation warrants it. Progent's Private Cloud hosting is based on proven virtual server techniques that allow companies with mixed networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and network management while achieving world-class reliability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered package, can handle the mixed- OS and non- standardized environments typical of smaller companies, and retains ownership of the software licenses in the customer's hands so that migrating to a different virtualized system is quick, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent offers advanced remote support services to help companies of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your IT team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine local IT assets as well as public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience providing high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's value-priced ProSight portfolio of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's next generation behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the complete threat lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, apps and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating devices that require important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity applications used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated array of network technologies such as firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Certified security consultants,
CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance experts can provide a company-wide view of system protection and can help with advanced security projects such as SIEM solutions to help enterprises meet business standards and statutory regulations for network data security and reporting.
The scope and depth of Progent's consulting team offer a unique array of benefits to companies wishing to maximize the productivity of their IT system within an affordable budget. These advantages include:
- Best Service Methodology
Progent's staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry background, in the trenches of IT service, executing a broad range of technical tasks for a large array of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting team. This ensures that you get not just world-class IT help, but also a support engineer with proven approaches for resolving real-world network problems efficiently.
Learn more details about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to bill for online support and on-site visits per minute. Consequently, you are charged exclusively for delivered support. Progent does not impose a higher rate for after-hours or priority support, and Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for services provided during regular working hours. Many support firms impose substantial minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity avoids king-size bills for quick fixes. Another benefit of granular billing is that customers will not be inclined to permit incipient issues to stay unaddressed until they become big problems.
Learn more about Progent's value pricing for IT outsourcing.
- Full Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who offer minimal documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation sent by each staff member to each customer. The discipline of detailing and archiving support activity results in more efficient service and eliminates a variety of typical problems such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information.
Find out additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent has few competitors. Small businesses who work with freelance service providers or who employ in-house IT personnel gain when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.
Find out additional information about Progent's knowledge transfer services.
How to Contact Progent
If your Portsmouth, Virginia company wants to contact Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Fast Online Technical Help
For immediate online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).