Quick, Low-cost Remote Computer Assistance for Portsmouth, Virginia Small Businesses
For more than two decades, Progent has specialized in providing world-class computer support services to clients who have small-business budgets. Progent has developed a unique service solution that includes a cost-effective, tightly connected virtual office network, custom remote troubleshooting tools, a large team of engineers accredited in a broad array of IT practice areas, a Help Desk service model that maximizes efficiency and guarantees follow-up, a global group of remote troubleshooting professionals, in-person service availability for the majority of most zip codes in the U.S., and a corporate culture focused on fixing network issues in the shortest time and at the least cost to clients.
For mid-size and large companies, Progent offers co-sourcing support to add to the technical skills of your in-house IT support staff. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as software development, disaster recovery planning, security audits, merging datacenters, or technology migrations and upgrades.
Progent can also offer access to accredited experts to assist your business to plan and implement your cloud computing strategy.
Key Practice Areas Serviced by Progent for Business Networks in Portsmouth, Virginia
Progent offers the services of qualified experts for all aspects of information technology found in small companies and local governments. Technologies supported by Progent include:
Service Delivery Options for Portsmouth, Virginia Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for troubleshooting, system architecture, and network management outsourcing. Progent's model for delivering computer support services is based on the Help Desk operational structure familiar to larger IT groups. Progent's Helpdesk Support Model ensures rapid response, thorough activity records, reliable follow-through, and tight cost control for a range of network support delivery options that include online troubleshooting, in-person help, and top-level consulting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Remote Service
Progentís Technical Response Center provides emergency and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can assist clients to troubleshoot and repair network issues without the cost or delay of travel for onsite service visits. The experience of Progent's IT engineers allows them to resolve the majority of IT issues rapidly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-based registration process for first-time clients to address urgent situations and Progent bills per minute with no startup fees or time minimums, so you pay only for the support you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Find out additional details about Progent's online computer troubleshooting services.
- On-site Support
Progent offers on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can operate in conjunction with Progent's online service engineers to deliver small and midsize companies the best of both worlds: hands-on support technicians when you require them plus the remote help of Progent's worldwide staff of IT consultants, security specialists, and business software programmers. The wait time for in-person service visits is typically under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for onsite support. Find out more details about how to register for Progent's in-person computer support.
- Phone Support
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. To learn more, see Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small and midsize companies affordable access to world-class IT professionals who can provide help with critical technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, high availability it system consulting, virtual server strategies, plus integration, programming and support for small business applications such as financials, ERP, reporting, CRM, and productivity suites. Progent can provide assistance with one-shot projects including office moves and major system migrations, longer term projects like business information software programming and customization, relational database application development and DBA support, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system administration, or urgent services such as data restoration and malware removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for all of a small organization's production servers in a setting that not only provides the top level of dependability and expandability but that is also simple for customers to migrate to a different support firm or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that allow businesses with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class dependability and an unparalleled degree of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed solution, can support the multi- OS and loosely standardized networks common with smaller companies, and retains control of the software in the client's possession so that moving to a new virtual system is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still offering all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide expert online consulting support to help businesses of any size integrate their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that combine on-premises IT assets as well as public cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight line of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security companies to deliver centralized management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Portsmouth, Virginia Businesses
Progent's size, scope of information technology expertise, and experience with enterprise IT consulting allow small businesses to avoid the pitfalls related to excessive dependence on small support organizations or freelance consultants.
Teaming with Progent's Experts allows your business to:
- Prevent Excessive Dependence on Individual Support Consultants
For IT support, small companies often depend excessively on freelance engineers. Though freelance support engineers carry lower expenses than larger IT service organizations and can typically bill nominally lower rates, freelancers are sometimes too overworked to respond quickly to critical network problems. If a freelance engineer is occupied with different customer, ill, on vacation, or in class, the lack of backup personnel may force your company to go without assistance during a crisis. The more your company grows, system downtime or problems with line-of-business programs get more expensive. The money you thought you were conserving on a freelancer can be eaten up fast due to lower productivity. Also, when freelance consultants encounter new technologies, the unavailability of a large consulting group to count on for advice forces them to train in place while your business winds up with the bill for their continuing training.
- Gain Access to Certified Professionals in Advanced Information Technology Solutions
The majority of small service firms or independent consultants who concentrate on small company IT consulting may excel at delivering connect-the-dots solutions but don't have the background to work cost-effectively with complicated network infrastructures with a variety of platforms, numerous sites, Voice over IP implementations, mobile workforces, integrated financial and analytical software, eCommerce, and custom line-of-business applications. Progent's background with worldwide enterprises and Progent's extensive staff of specialists can be valuable to your business because big-company networks are inherently complex, support problems require thorough knowledge in many technical disciplines, and achieving a high degree of stability, availability, and protection calls for enterprise-tested best practices.
- Create a Firm Foundation for Growth
Small companies often begin with an IT system implemented on a tight budget. Without a carefully designed architecture, a series of improvised repairs commonly get tossed on top of a weak foundation. As a business evolves, reliability and scalability problems can undermine the success of the organization. These environments need thorough evaluation, smart strategic analysis, and in-depth experience to upgrade to an IT infrastructure that can act as the reliable foundation to meet current business requirements and ease future growth.
- Partner with Solution Consultants, Not Product Resellers
Small companies need guidance and insight to navigate through an increasingly complicated maze of technology options available for accelerating business growth and enhancing productivity. Businesses do not need a network consultant or support organization that attempts to promote products. Progent avoids conflicts of interest by not selling any products. Progent sells services exclusively. This permits Progent to match consulting support services with the genuine interests of customers. Mixing network support and product reselling can lead to a conflict where the proposed solution is built around a preselected technology rather than being based on the actual needs of a customer.
How to Contact Progent
In case your Portsmouth, Virginia company wants to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Fast Online Technical Support
For immediate online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).