Expert Remote Technical Support for Portsmouth, Virginia Networks from Certified Consultants
Small businesses have typically been ignored by large network service firms. Some small businesses permit themselves to become dangerously reliant on individual consultants or small consulting organizations who don't have the size or broad knowledge to respond quickly or effectively to network crises. Still other small businesses resort to mass-market service providers staffed with technicians taught to provide standardized solutions to common issues but who are missing the experience and versatility to handle the variety of configurations and absence of standards typical of small company information networks.
Progent's time-tested approach to delivering affordable and effective network service to small businesses has made Progent among the top Microsoft-certified IT service organizations in the country. Progent has delivered online support to companies in every state in the U.S. (refer to Progent's client testimonials).
For larger businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your internal network support group. Co-sourcing can reduce expenses and help meet schedules for big projects such as application programming, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can also provide the services of certified experts to help your business to plan and execute a sensible cloud computing strategy.
Primary Products and Technologies Serviced by Progent for Businesses in Portsmouth, Virginia
Progent's team of industry certified engineers offers help for all facets of network systems used by businesses of any size. Technologies supported by Progent in and around Portsmouth include:
Support Delivery Options for Portsmouth, Virginia Businesses
Progent offers a selection of alternatives for providing small and midsize companies with affordable computer services for technical support, consulting, hosting, and network management. Progent's paradigm for providing computer support services is built on the Help Desk operational structure familiar to big IT organizations. Progent's Help Desk Support Model ensures rapid response, thorough service documentation, dependable follow-up, and strict cost control across a range of network support delivery modes that include online repairs, on-premises help, high-end consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned support experts can help clients to troubleshoot and repair network problems without the expense or delay of in-person support visits. The experience of Progent's IT engineers allows them to resolve the majority of IT problems rapidly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based registration procedure for first-time customers to accommodate urgent network problems and Progent bills by the minute with no startup charges or time minimums, so you pay only for the assistance you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn additional details about Progent's online network support services.
- On-site Support
Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite service personnel can work in tandem with Progent's remote support engineers to give small and midsize companies the best of both worlds: in-person service professionals when you need them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business software programmers. The wait time for in-person service visits is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more about how and why to sign up for Progent's in-person network service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging issues. To learn more, visit Online Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small companies affordable access to world-class consultants who can provide assistance with vital products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, network protection engineering, non-stop network design, server virtualization solutions, plus integration, customization and support for business software such as accounting, ERP, management reporting, CRM, and productivity software. Progent can provide assistance with short-term projects including site relocations and major software migrations, longer term projects such as management analytics application programming and support, relational database software development and administration services, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and network management, or urgent services such as disaster recovery and malware cleanup.
- Application Server Hosting
Progent offers hosting for key business applications such as Exchange Server and SQL Server to provide small and midsize businesses with higher degrees of dependability, security, and recoverability than is possible with the class of on-site data center that is achievable for most small organizations. Because Progent uses the same facilities that support the equipment of many of the planet's largest IT organizations, Progent can eliminate the cost of creating and managing the infrastructure needed for world-class cooling, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and service packs remain current, security and efficiency is continually tracked, and systems and data files are consistently backed up and ready for full and rapid restoration. Learn more concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting for all of a small or midsize organization's production servers in an environment that not only delivers the top degree of availability and extensibility but that is in addition convenient for clients to migrate to another service firm or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting is founded on mature virtual server techniques that permit companies with multi-vendor networks to save significantly on the costs of hardware, infrastructure support, and network management while achieving enterprise-class availability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed solution, can support the mixed- platform and non- standardized environments common with small companies, and keeps control of the licenses in the customer's hands so that migrating to a different virtualized host is fast, safe, and inexpensive. This eliminates becoming a captive to a specific hosting service while still offering all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent can provide expert remote consulting support to help businesses of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that combine on-premises IT assets along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's value-priced ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to address the complete threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of top data security companies to provide web-based management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your Progent consultant so any looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex collection of infrastructure technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance experts can provide a company-wide perspective on system security and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and government requirements for IT data security and incident reporting.
The scope and size of Progent's engineering staff bring a powerful set of benefits to companies trying to maximize the productivity of their information network within an affordable budget. These advantages include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional experience, at the forefront of network service, executing a broad variety of technical projects for an extensive array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This ensures that you get not just world-class IT capability, but also a consultant with proven approaches for repairing actual network problems efficiently.
Learn more details concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing model is to bill for remote service and on-premises visits per minute. Consequently, you pay exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no registration fee and asks no retainer for support services delivered during regular working hours. Many service organizations demand substantial minimum payments or bill in increments of a quarter hour or longer. Progent's small billing granularity does away with big invoices for fast solutions. An additional advantage of granular pricing is that you are less inclined to permit less critical issues to fester until they become big problems.
Read more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local service organizations who provide scant documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports given by each consultant to every client. The practice of documenting and archiving support records allows more efficient service and eliminates a slew of common problems such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information.
Learn additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent can concentrate on providing high-value services where Progent faces few competitors. Small companies who utilize independent consultants or who maintain internal IT staffs gain when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, secure, and productive.
Read more concerning Progent's knowledge transfer services.
If your Portsmouth, Virginia business needs to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Fast Remote Technical Assistance
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).