Portsmouth, VA Online Help from Certified Network Troubleshooting Experts
Progent's network tech support services can provide your Portsmouth, VA business low cost and dependable access to enterprise-class computer professionals. By providing network consulting help when you require it, providing specialized knowledge for line-of-business technologies, delivering unique support such as automated server monitoring, and billing only for support you receive, Progent gives your Portsmouth, Virginia business an economical solution for maximizing the business value of small office information systems. If you run an on-premises datacenter, connect to cloud resources, or manage a hybrid cloud/on-premises network, Progent is the smart way for organizations to build and support a robust and secure IT network and to benefit from quick availability of the seasoned consulting typically available only to enterprises who are able to set up a sizeable internal information technology staff.
For mid-size and large companies, Progent can provide co-sourcing support to add to the skills of your internal network service personnel. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like application development, business continuity preparedness, network security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition offer access to certified experts to help your business to design and execute a sensible cloud strategy.
Main Products and Technologies Supported by Progent for Business Networks in Portsmouth, Virginia
Progent provides the services of qualified consultants for all facets of information technology deployed in small organizations. Technologies supported by Progent's consultants include:
Support Delivery Alternatives Available for Portsmouth, Virginia Businesses
Progent offers a selection of options for providing small companies with affordable computer services for technical support, system architecture, hosting services, and network management outsourcing. Progent's model for delivering computer support services is based on the Call Center operational structure common to big IT support organizations. Progent's Contact Center Service Model promotes rapid support, thorough activity records, dependable follow-through, and tight expense control for a range of IT support delivery modes that include remote troubleshooting, in-person help, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can help customers to troubleshoot and fix network problems without the expense or delay of on-premises service visits. The background of Progent's network consultants allows them to resolve the majority of IT issues quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new customers to accommodate urgent situations and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Find out more information about Progent's remote network troubleshooting services.
- On-site Service
Progent provides onsite computer support for registered customers in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote support experts to deliver small businesses the ideal combination: on-premises service professionals when you require them plus the remote expertise of Progent's seasoned staff of IT engineers, security professionals, and business application developers. The response time for in-person support visits is usually under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises support. Find out more about why to register for Progent's in-person network support.
- Help Desk
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems. For details, see Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small companies budget-friendly availability of enterprise-class consultants who can provide help with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, high availability it system consulting, server virtualization solutions, plus integration, programming and support for small business software including financials, ERP and MRP, management reporting, sales automation, and office productivity software. Progent can provide assistance with short-term projects such as office relocations and massive software migrations, extended initiatives such as business analytics software programming and customization, relational database software programming and DBA services, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and network administration, or urgent response like data restoration and virus removal.
- Application Server Hosting
Progent can host key business applications like Exchange and Microsoft SQL to provide small businesses with greater degrees of reliability, security, and performance than is feasible with the type of internal data center that is achievable for the majority of small and midsize companies. Since Progent utilizes the same data centers that host the equipment of some of the planet's largest IT companies, Progent can eliminate the cost of creating and managing the infrastructure required for world-class cooling, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that patches and service packs remain current, security and efficiency is constantly monitored, and systems are regularly archived and ready for full and rapid restoration. Learn additional information about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize company's servers in an environment that not only delivers the top level of fault-tolerance and extensibility but that is in addition convenient for clients to transfer to a different support firm or to bring in-house when your situation calls for it. Progent's Private Cloud hosting is built around tested virtual server techniques that allow small businesses with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure support, and IT administration while achieving enterprise-class reliability and an unparalleled degree of vendor alternatives. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered package, can handle the mixed- platform and loosely standardized environments common with smaller companies, and retains ownership of the software licenses in the customer's possession so that migrating to a different virtualized host is quick, reliable, and affordable. This eliminates becoming a captive to a single hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers advanced remote consulting support to help businesses of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that utilize physical resources along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's affordable ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the complete threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security vendors to provide centralized management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup environment that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Portsmouth, Virginia Businesses
Progent's staff size, breadth of information technology skill, and familiarity with corporate IT support enable small businesses to avoid the problems related to over dependence on small service firms or freelance consultants.
Teaming with Progent's Experts allows your business to:
- Prevent Over Dependence on Freelance Support Consultants
For network support, small companies sometimes depend excessively on freelance consultants. Although individual service engineers carry lower overhead than larger support firms and can afford to bill nominally lower rates, they are sometimes stretched to far to react quickly to urgent situations. If a freelance engineer is busy with different customer, ill, on travelling, or in training, the lack of backup personnel may force your business to wait for help during a crisis. As your company grows, system unavailability or difficulties with critical programs become more costly. The dollars you thought you were conserving on an independent consultant can be eaten up quickly because of lost output. In addition, when independent engineers encounter unfamiliar problems, the lack of a big engineering team to depend on for help requires them to learn in place while your organization ends up with the costs for their continuing education.
- Gain Access to Experts in Advanced IT Issues
Many smaller service firms or independent consultants focused on small business network support are capable of providing connect-the-dots fixes but don't have the seasoning to deal cost-effectively with complex IT environments that have mixed platforms, multiple sites, VoIP systems, mobile workforces, integrated accounting and analytical software, data-driven web sites, and specialized business applications. Progent's experience with worldwide companies and Progent's large staff of experts can benefit your small business because big-company environments are characteristically complex, integration issues require in-depth knowledge in numerous technical disciplines, and achieving a high level of robustness, availability, and security calls for enterprise-tested processes.
- Build a Solid Basis for Seamless Growth
Small businesses typically start with an IT system implemented on a tight budget. Without a carefully designed architecture, a series of improvised repairs often get tossed on top of a weak structure. As a business grows, stability and scalability issues can hinder the productivity of the business. These environments require proper evaluation, intelligent strategic analysis, and in-depth expertise to migrate to a network environment that will act as the solid foundation to meet critical business requirements and support future growth.
- Team with Solution Consultants, Not Resellers
Small businesses need guidance and insight to work through an increasingly complex array of IT options offered for accelerating growth and enhancing productivity. Businesses do not need an IT engineer or support organization that attempts to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent sells consulting and services exclusively. This allows Progent to align technical support services with the genuine interests of clients. Combining IT consulting and product reselling can lead to a conflict where the recommended solution is based on a predetermined vendor instead of being based on the actual requirements of a small business.
How to Contact Progent
If your Portsmouth, Virginia business needs to get in touch with Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Network Help
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).