Immediate, Affordable Online Computer Network Support for Portsmouth, Virginia Small Companies
For more than two decades, Progent has specialized in providing world-quality IT support to clients with small-company IT budgets. Progent has built a powerful support system that features a streamlined, tightly connected virtual office infrastructure, sophisticated online repair technology, a large team of consultants certified in a broad range of technical disciplines, a Help Desk service model that promotes responsiveness and guarantees follow-up, a worldwide team of on-line support experts, on-site service options for the majority of most zip codes in the U.S., and a company culture focused on resolving technical problems in the shortest time and at the least cost to customers.
For mid-size and large businesses, Progent offers co-sourcing services to supplement the technical skills of your internal network support group. Co-sourcing can reduce expenses and help meet schedules for major projects such as application programming, business continuity planning, network security evaluations, merging datacenters, or software migrations.
Progent can in addition provide access to accredited experts to help your company to plan and execute a sensible cloud strategy.
Core Practice Areas Supported by Progent for Businesses in Portsmouth, Virginia
Progent provides the support of accredited experts for all facets of information technology found in small and midsize organizations. Products and technologies supported by Progent's consultants include:
Support Delivery Alternatives for Portsmouth, Virginia Companies
Progent has a variety of alternatives for providing small businesses with cost-effective computer services for troubleshooting, system architecture, and IT management. Progent's model for delivering network support services is based on the Help Desk operational structure familiar to larger IT groups. Progent's Help Desk Call Center Service Model ensures rapid response, comprehensive activity records, dependable follow-through, and strict cost control for a range of network support delivery modes that include remote troubleshooting, on-premises help, and high-end consulting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) provides urgent and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can help customers to analyze and repair hardware and software problems without the cost or time loss of in-person support visits. The experience of Progent's network consultants allows them to handle most IT issues rapidly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based registration process for first-time customers to address emergency network problems and Progent charges per minute with zero sign-up fees or time minimums, so you pay only for the help you receive. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Learn additional details about Progent's remote network troubleshooting services.
- Onsite Support
Progent offers onsite computer support for registered customers in larger cities in the United States. Progent's onsite service personnel can work in tandem with Progent's online service engineers to deliver small and midsize companies the best of both worlds: onsite support technicians when you need them as well as the on-line help of Progent's seasoned staff of IT consultants, security professionals, and business software developers. The response time for on-site support calls is typically under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises service. Learn more details about how to register for Progent's in-person computer service.
- Help Desk
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems. For details, refer to Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small businesses affordable availability of world-class IT professionals who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, network protection engineering, non-stop it system consulting, server virtualization strategies, plus integration, customization and support for business applications such as accounting, ERP and MRP, reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects such as site moves and major system upgrades, longer term projects like business information application programming and support, database software programming and DBA services, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and system administration, or urgent response such as data restoration and virus cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize company's production servers in a setting that not only delivers the top degree of dependability and scalability but that is in addition convenient for clients to migrate to a different support firm or to move in-house when your situation calls for it. Progent's Private Cloud hosting service is built around proven virtualization techniques that permit companies with mixed networks to save dramatically on the expense of capital equipment, infrastructure support, and IT administration while achieving world-class availability and an unparalleled degree of vendor independence. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed solution, can support the multi- platform and non- standardized networks common with small companies, and keeps control of the software in the customer's hands so that migrating to a new virtual host is fast, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the cost savings related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent can provide advanced online consulting services to help businesses of all sizes integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine on-premises IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's value-priced ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital data, apps and virtual machines that have become lost or damaged due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security vendors to deliver web-based management and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your Progent consultant so that any potential issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup environment that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity applications used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more complex array of network products such as firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Certified security consultants,
CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals offer a company-wide view of system security and can assist with complex security programs like SIEM solutions to help enterprises comply with business guidelines and government regulations for network information protection and incident reporting.
The scope and depth of Progent's consulting team bring a powerful array of advantages to companies trying to increase the productivity of their IT system within an affordable budget. These advantages include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry experience, at the front lines of IT service, performing a wide range of technical projects for an extensive mix of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support team. This means that you get not only world-class IT skills, but also a support engineer with proven methods for resolving real-world IT problems quickly.
Learn additional information about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to bill for phone service and on-premises visits by the minute. As a result, you pay only for received support. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services delivered during normal business hours. Many service firms impose substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity does away with king-size invoices for fast solutions. An additional advantage of granular pricing is that you will be less tempted to permit incipient issues to stay unaddressed until they grow into major ones.
Learn additional information about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small support firms who provide scant documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation given by each consultant to each customer. The discipline of detailing and archiving service activity results in more effective support and avoids a variety of common problems such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Learn more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their scope, Progent can concentrate on providing high-value skills where Progent faces little competition. Small companies who utilize freelance service providers or who maintain internal support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, protected, and efficient.
Read additional information concerning Progent's knowledge transfer services.
If your Portsmouth, Virginia company needs to contact Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Immediate Remote Network Assistance
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).