Computer Network Support for Medium-size Businesses
Features of Progent's
Private Cloud Hosting Services
Private Cloud Services Designed for Small and Midsize Businesses
Progent's private cloud hosting allows small and midsize businesses to run mission-critical applications such as SQL and Exchange from a secure Tier III data center on fault-tolerant equipment with offsite data backup. Progent uses Hyper-V technology for server virtualization and Microsoft Data Protection Manager for backup replication and restoration. Smaller organizations can use Progent's private cloud to avoid major investments in the purchase, maintenance, and operation of computer equipment and data center facilities while achieving world-class levels of network availability and physical security.
Progent's Customer-friendly Approach to Virtual Hosting
Unlike ASP or SaaS hosting models, with Progent's private cloud customers retain ownership of data files and all software licenses. If you decide at any time to host your own server or move to another hosting service, Progent will copy your complete data sets to a USB hard disk that you supply, allowing you to get up and running immediately in a new facility without hassling with the substantial task of buying, installing, configuring, and testing new software. Progent treats you like a client, not a captive. Progent can also help you create and manage hybrid solutions that combine on-premises and cloud-based infrastructure.
Progent's Private Cloud Environment
With Progent's private cloud, you get a single 2.66GHZ Xeon CPU with 1024MB of ECC RAM, and a 48GB disk partition. For Internet access, each server has a single public static IP address and 3 megabits of unmetered Internet bandwidth and is connected to Tier 1 Internet backbone providers. Private cloud servers are all fully redundant using dual power supplies, RAID 6 disk protection with on-line hot-spare and automatic array rebuild, and error correcting RAM. You have full remote management capability of your hosted system from any Windows desktop, including server reset/power-up/power-down. You also have the option of fast solid-state disk (SSD) storage.
Services Included
As a baseline service, Progent will set up the base OS configuration using your license key and perform 15-minute replication to a failover server and back up the replication daily. Progent will also perform off-site replication to another Progent data center at least once a day using DPM technology. All of Progent's consulting, management, troubleshooting, and Technical Response Center services are optional.
About the QTS Data Center
Progent's private cloud servers are hosted at the QTS Data Center in Sacramento, which is a seismic-neutral geographic area. This 92,000 sq/ft. facility, purpose built at a cost of $48M, is a Tier III colocation site offering 99.999% uptime with N+1 power redundancy and environmental conditioning, two fiber vaults connected to 11 carriers, and dual, self-healing SONET rings that deliver fiber via two underground entrance points and into the facility. A Network Operations Center, staffed 24x7, monitors all systems and performance including Internet connectivity, power, security, and temperature. Cardkey and biometric access control is used throughout the facility. The facility's double interlock, pre-action, dry pipe fire suppression system puts out fires in 10' x 10' grids to avoid damage to adjacent systems. The facility has its own dedicated Sacramento Municipal Utility District substation equipped with four 2-megawatt diesel generators and fed by redundant substations at the regional SMUD Complex.
Key Benefits
Progent's value-priced entry-level private cloud hosting package includes these benefits:
- Non-stop Internet access
- A fault-tolerant application server
- Full disaster recovery capability
- Tight 24x7 physical security
- Elimination of the cost of purchasing and maintaining computer equipment
- Elimination of the cost of setting up and operating a redundant and secure data center
- Fast relocation to a new data center whenever you want
Progent's Private Cloud Hosting services include full server, application and database integration and can include relatively simple solutions based on a few VMs running mission-critical applications or complex deployments that support a mix of operating systems such as Windows and Linux and that encompass your entire IT infrastructure. Progent can configure secure remote connectivity including PPTP VPN capability and can set up applications so they deliver the same experience users are accustomed to with locally hosted resources. Hosted servers are assigned static IP addresses. Web servers, if included, are configured and secured and DNS addresses are populated for easy client access. Progent's fast and fault-tolerant Internet connections offer
Integration and support available with Progent's Private Cloud Hosting services include:
- Seamless Integration with On-premises Systems and Public Clouds
If you use a hybrid-cloud computing model, Progent can integrate your on-premises and cloud-based resources into a cohesive environment that seamlessly supports onsite workers, telecommuters and mobile users. Progent's data security experts can help you define security and access policies based on best practices and configure firewalls and VPN tunnels to support your policies. Progent can also help you interface transparently with public cloud services such as Microsoft Office 365 Exchange Online. (See Office 365 Exchange Online Hybrid Integration.) - The ProSight Suite of Network Monitoring and Management Services
Progent's ProSight suite of outsourced network management services is intended to provide organizations who have minimal in-house IT support resources with low-cost access to world-class management tools and consulting experts. Progent's ProSight portfolio of managed services are IT support packages billed monthly at a low fixed rate and designed to address all key facets of network management such as server and endpoint security, data backup and disaster recovery, network infrastructure health and availability monitporing, email spam and content filtering, and ransomware defense. Learn more about Progent's catalog of budget-friendly ProSight network monitoring and management services for small and mid-size businesses. - Spam and Virus Filtering Plus Outbound Data Leak Protection and Email Encryption
Progent has worked with leading information data security companies to offer ProSight Email Guard, an email security solution that incorporates both cloud resources and purpose-built physical gateways to protect businesses against spam, viruses, Denial of Service (DoS) attacks and other email-borne threats. ProSight Email Guard's outbound filtering includes Data Loss Protection (DLP) and cloud-assisted encryption. Both features allow you to set custom policies for automatically preventing careless emails from leaking sensitive information outside your company. By blocking outbound spam and viruses, ProSight Email Guard also helps prevents your organization from being included to spam block lists. ProSight Email Guard also allows you to set data rate thresholds for inbound and outbound email in order to keep your system from being overwhelmed by traffic. Find out more about Progent'sProSight Email Guard Spam, Virus and Email Content Filtering. - 24x7 Monitoring of Security and Performance
Progent's Private Cloud Hosting services include 24x7 proactive monitoring of network security and health with Microsoft's System Center Operations Manager (SCOM), a network management platform that identifies and automatically mitigates network issues at their early stages, before they can cause disruptions in performance or availability. SCOM scans event logs, performs automatic filtering, consolidation and analysis, and generates alerts when issues or trends threaten to become critical. A comprehensive database allows SCOM to correct a broad range of problems without manual intervention and can also recommend fixes based on best practices. - Update Management
Progent's Private Cloud Hosting services include management of security updates, patches and service packs. Progent can ensure that vital updates are applied in a timely and non-disruptive manner so that servers and applications stay current. If hosted VMs need to be taken off line for scheduled maintenance, Progent will adhere to a service window from 10:00 pm Friday to 6:00 am Saturday Pacific Time. Progent always provides advanced notice of scheduled downtime in order to avoid or minimize business disruption. - Daily Backup and Fast Disaster Recovery
Progent's backup services, which are included with all Private Cloud Hosting packages, consist of 30 days of daily data protection, full weekly server backups, daily differential backups, and monthly full backups with replication to a geographically separate data center. Progent's virtualization architecture allows quick recovery from catastrophic failure, and in case of a hardware crash Progent will transfer the full hosted deployment to a replacement host within four business hours. - Help Desk Services from Progent's Technical Response Center
Progent's Online Help Desk services are available to Progent's Private Cloud clients. Progent's Technical Response Center (TRC) delivers all Help Desk support services and is accessible via phone, email, or the web. Progent's team of seasoned Microsoft-certified consultants have the expertise and tools to resolve the vast majority of problems quickly. The TRC can also escalate the toughest issues to appropriate subject matter experts (SMEs) including Microsoft-certified MSCE consultants, Cisco-certified CCIE network infrastructure specialists, CISM, GIAC, CISA, CISSP and GISA certified security and compliance consultants, and business application experts.
An index of content::
Biggest Meraki 802.11ac AP Migration Integration Services
Meraki Dashboard Support
Progent's Cisco Meraki Wi-Fi AP experts provide remote and on-premises support to help organizations of all sizes to plan, deploy, maintain, upgrade or debug Wi-Fi systems that include Cisco Meraki APs. Progent can assist your business to set up and manage Cisco's Meraki-based Wi-Fi infrastructure for sites that range from a telecommuter's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also help you to integrate additional Cisco technology such as Catalyst and Nexus switches, ASR routers and firewalls to build a cohesive network infrastructure that delivers identical connectivity, performance, security compliance, manageability and uptime for wired and wireless clients regardless of their location or device.
Customer Relationship Management Computer Consulting
Microsoft ERP Online Support Services
Progent's application experts can provide in-depth consulting, custom development, integration assistance, and webinar classes for leading applications covering vital areas including ERP and MRP, general accounting, management analytics, web application design, and the MS Office family of business productivity solutions. As a Microsoft Partner with years of background delivering advanced consulting and troubleshooting services online, Progent can help small businesses throughout the United States to avoid the lost productivity and fees related to travel and on-site visits without sacrificing the effectiveness of consulting support.
Microsoft Office 2000 System Consulting Services
Microsoft Office Integration Firms
Progent’s IT outsourcing packages offer affordable network support for small organizations. Whether it involves designing network infrastructure, setting up an internal Help Desk or outsourcing a one, rolling out an updated email platform, monitoring your network, or developing a web-based business application, outsourcing your IT engineering services can contain expenses and minimize risks, allowing IT support expenses to increase in a more linear and manageable manner than is feasible by building up a large, all-purpose internal IT organization. Progent’s Outsourcing White Paper and flyers show how Progent can enable you to build a protected and highly available system foundation for your critical applications based on Microsoft Windows including Office XP, Microsoft Office 2003, and Microsoft Office 2000.
Emergency Engineer Windows 2003 Server
Microsoft Windows 2003 Technology Consulting Services
Progent's certified Windows 2003 Server consultants offer computer support and IT consulting services for the entire family of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Windows 2000 Server. Progent's Microsoft Windows 2003 migration, integration, administration, and maintenance services include network design, deployment, project management, on-premises and remote technical support and troubleshooting, Help Desk outsourcing, expert security services, turn-key outsourcing, and expert co-sourcing.
Hybrid Exchange Online and Exchange on-premises Consultant Services
Office 365 hybrid solutions for Exchange Support and Help
Microsoft has made a strong effort to enable seamless hybrid networks that integrate Office 365 and local Exchange systems. This permits you to have specific Exchange mailboxes located on your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can help you with any facet of designing, implementing and debugging your hybrid Exchange Online solution. Progent's Exchange specialists can deliver occasional expertise to help you resolve challenging technical issues and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 initiative is completed on time and on budget.
Online Support Automatic Network Infrastructure Mapping
Network Performance Troubleshooting Online Technical Support
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that need critical software patches, or resolving performance issues.
64-bit Server Specialists
Microsoft and Cisco Certified Expert 64-bit Computing Consulting Services
Progent’s Microsoft-expert engineers can help you to enhance your workstations from 32 to 64 bits. Progent can assist you to calculate the risks and benefits of moving to 64-bit desktop processing, design an efficient migration process that reduces operational interruptions, and deliver inexpensive, professional remote support to aid your organization to configure 64-bit desktop software and applications on your current computers.
Network Consultant Great Plains Migration
Dynamics GP Software IT Services
Key features of Dynamics GP software include a modular design that allows you to buy only the functionality you require, a standards-based foundation built on Microsoft technologies to protect your investment and provide a highly integrated environment, advanced reporting capabilities that allow you to track all activities, income and expenses and sales patterns, compatibility with Microsoft Office to speed access to corporate data, the ability to process information from almost any database or workstation software into Microsoft Dynamics GP/Great Plains, plus an open architecture that makes it easy to create specialized applications. Progent can help you configure and support a reliable, secure server and communications infrastructure to support Microsoft Dynamics GP, and can offer expert GP/Great Plains support professionals to help you convert the powerful features of Dynamics GP/Great Plains accounting into a high-value business solution.
Biggest MS SQL Network Security Testing
SQL 2008 Reporting Services Development Firm
Microsoft SQL Server 2005 offers powerful, standardized tools to computer experts as well as to network users, lessening the difficulty of designing, deploying, managing, and using company data and database programs on platforms ranging from handheld devices to enterprise data networks. The sophistication and integration requirements of Microsoft SQL Server 2005 call for a network consulting firm with real-world expertise and wide knowledge in designing and deploying information-based, comprehensive business IT applications. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft integration, ensures you success in designing, configuring and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.
CCIE Certified Wave 2 Wi-Fi controller Technical Support
wireless controller Engineer
Cisco's Catalyst line of Wi-Fi controllers streamline the management of wireless networks by unifying the configuration and control of wireless APs, tuning Wi-Fi throughput by reducing the impact of radio frequency congestion, enhancing wireless uptime with fast failover, and strengthening data security by identifying cyber threats and analyzing network traffic based on user class and location. Progent can assist your business to deploy Cisco Wi-Fi controller appliances to manage and monitor wireless LANs of all sizes. Progent can help you to administer and debug your existing Cisco-based Wi-Fi environment or implement a smooth transition to Cisco's modern wireless controller technology.
OS X Lion Networking Online Technical Support
macOS VoIP Consultants
Progent's Mac networking engineers can help you with a broad array of system infrastructure areas such as network architecture, remote and mobile access, internetwork compatibility, protection, and emerging technologies such as VoIP and high-speed wireless connectivity. For business networks built exclusively on Mac OS X or for systems that use a combination of Mac, Linux and Windows powered servers and desktops, Progent has the experience and size to handle the challenge of planning, integrating, and maintaining a network infrastructure that is reliable, secure, efficient and supportive of your corporate goals. Progent can show you how to deploy Apple’s Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage systems, and Xsan storage area network solution. Progent can also give you access to skilled experts to support Cisco routers and switches.
Top Ranked Windows Server 2012R2 Data Deduplication Remote Support
Microsoft Certified Windows Server 2012 R2 Active Directory Consulting
Progent's certified consultants can assist you to evaluate the benefits of Windows Server 2012 R2 for your organization, develop test environments and rollout plans, tune your network for local, multi-site, private or public cloud-based, and hybrid datacenters, educate your IT support staff, create a corporate-wide security plan, streamline network management, help with creating applications, and generate and validate a DR/BC plan.
Top Quality Microsoft Dynamics GP ERP Outsourcing
Dynamics GP Great Plains Accounting Remote Troubleshooting
important characteristics of Microsoft Dynamics GP/Great Plains software include a modular structure that allows you to license just the components you need, a standardized architecture based on Microsoft technologies to protect your investment and provide a highly interconnected environment, advanced reporting services that allow you to monitor all operations, income and expenses and sales trends, compatibility with Microsoft Office to speed access to business data, the capability to integrate information from almost any database or workstation software into Microsoft Dynamics GP, and an open architecture that makes it possible to create specialized applications. Progent can help you configure and maintain a reliable, secure server and communications network to support Microsoft Dynamics GP, and can provide experienced GP/Great Plains consultants to help you turn the powerful features of Microsoft Dynamics GP/Great Plains accounting into a high-value business solution.
Microsoft Messenger for Mac Professionals
Word for Mac Integration Support
Microsoft Mac Office allows Mac users to run the industry's most familiar business applications. Progent's Apple-certified Mac experts can help you set up Mac Office on a multi-vendor network combining Apple OS X and Windows platforms so that Macintosh users can take advantage of the latest features in Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and system resources with co-workers who run Microsoft Windows. Progent's engineers have experience with both Mac and Windows technology and can provide service for networks that mix Apple Macintosh with Windows systems with complete resource sharing, or environments which intentionally limit collaboration between Apple Mac and Windows systems.
Specialist Cisco ASA 5500 Firewalls
24x7 ASA 5500 Firewalls On-site Support
Progent's CCIE-certified networking consultants can help your organization to manage older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also help you to set up, manage, upgrade and debug Cisco ASA 5500-X firewalls with Firepower Services.
Select Topic: