Computer Help for Medium-size Businesses

Features of Progent's
Private Cloud Hosting Services

Private Cloud Services Designed for Small and Midsize Businesses
Progent’s private cloud hosting allows small and midsize businesses to run mission-critical applications such as SQL and Exchange from a secure Tier III data center on fault-tolerant equipment with offsite data backup. Progent uses Hyper-V technology for server virtualization and Microsoft Data Protection Manager for backup replication and restoration. Smaller organizations can use Progent’s private cloud to avoid major investments in the purchase, maintenance, and operation of computer equipment and data center facilities while achieving world-class levels of network availability and physical security.

Progent’s Customer-friendly Approach to Virtual Hosting
Unlike ASP or SaaS hosting models, with Progent’s private cloud customers retain ownership of data files and all software licenses. If you decide at any time to host your own server or move to another hosting service, Progent will copy your complete data sets to a USB hard disk that you supply, allowing you to get up and running immediately in a new facility without hassling with the substantial task of buying, installing, configuring, and testing new software. Progent treats you like a client, not a captive. Progent can also help you create and manage hybrid solutions that combine on-premises and cloud-based infrastructure.

Progent’s Private Cloud Environment
With Progent's private cloud, you get a single 2.66GHZ Xeon CPU with 1024MB of ECC RAM, and a 48GB disk partition. For Internet access, each server has a single public static IP address and 3 megabits of unmetered Internet bandwidth and is connected to Tier 1 Internet backbone providers. Private cloud servers are all fully redundant using dual power supplies, RAID 6 disk protection with on-line hot-spare and automatic array rebuild, and error correcting RAM. You have full remote management capability of your hosted system from any Windows desktop, including server reset/power-up/power-down. You also have the option of fast solid-state disk (SSD) storage.

Services Included
As a baseline service, Progent will set up the base OS configuration using your license key and perform 15-minute replication to a failover server and back up the replication daily. Progent will also perform off-site replication to another Progent data center at least once a day using DPM technology. All of Progent’s consulting, management, troubleshooting, and Technical Response Center services are optional.

About the QTS Data Center
Progent's private cloud servers are hosted at the QTS Data Center in Sacramento, which is a seismic-neutral geographic area. This 92,000 sq/ft. facility, purpose built at a cost of $48M, is a Tier III colocation site offering 99.999% uptime with N+1 power redundancy and environmental conditioning, two fiber vaults connected to 11 carriers, and dual, self-healing SONET rings that deliver fiber via two underground entrance points and into the facility. A Network Operations Center, staffed 24x7, monitors all systems and performance including Internet connectivity, power, security, and temperature. Cardkey and biometric access control is used throughout the facility. The facility’s double interlock, pre-action, dry pipe fire suppression system puts out fires in 10’ x 10’ grids to avoid damage to adjacent systems. The facility has its own dedicated Sacramento Municipal Utility District substation equipped with four 2-megawatt diesel generators and fed by redundant substations at the regional SMUD Complex.

The QTS Data Center in Sacramento provides Tier III facilities for Progent's Private Cloud hosting services

Key Benefits
Progent's value-priced entry-level private cloud hosting package includes these benefits:

Non-stop Internet access
A fault-tolerant application server
Full disaster recovery capability
Tight 24x7 physical security
Elimination of the cost of purchasing and maintaining computer equipment
Elimination of the cost of setting up and operating a redundant and secure data center
Fast relocation to a new data center whenever you want

Progent's Advanced Integration and Support Services for Private Cloud Hosting
Progent's Private Cloud Hosting services include full server, application and database integration and can include relatively simple solutions based on a few VMs running mission-critical applications or complex deployments that support a mix of operating systems such as Windows and Linux and that encompass your entire IT infrastructure. Progent can configure secure remote connectivity including PPTP VPN capability and can set up applications so they deliver the same experience users are accustomed to with locally hosted resources. Hosted servers are assigned static IP addresses. Web servers, if included, are configured and secured and DNS addresses are populated for easy client access. Progent's fast and fault-tolerant Internet connections offer 3 MBPS performance.

Integration and support available with Progent's Private Cloud Hosting services include:

Seamless Integration with On-premises Systems and Public Clouds
If you use a hybrid-cloud computing model, Progent can integrate your on-premises and cloud-based resources into a cohesive environment that seamlessly supports onsite workers, telecommuters and mobile users. Progent's data security experts can help you define security and access policies based on best practices and configure firewalls and VPN tunnels to support your policies. Progent can also help you interface transparently with public cloud services such as Microsoft Office 365 Exchange Online. (See Office 365 Exchange Online Hybrid Integration.)
The ProSight Suite of Network Monitoring and Management Services
Progent's ProSight suite of outsourced network management services is intended to provide organizations who have minimal in-house IT support resources with low-cost access to world-class management tools and consulting experts. Progent's ProSight portfolio of managed services are IT support packages billed monthly at a low fixed rate and designed to address all key facets of network management such as server and endpoint security, data backup and disaster recovery, network infrastructure health and availability monitporing, email spam and content filtering, and ransomware defense. Learn more about Progent's catalog of budget-friendly ProSight network monitoring and management services for small and mid-size businesses.
Spam and Virus Filtering Plus Outbound Data Leak Protection and Email Encryption
Progent has worked with leading information data security companies to offer ProSight Email Guard, an email security solution that incorporates both cloud resources and purpose-built physical gateways to protect businesses against spam, viruses, Denial of Service (DoS) attacks and other email-borne threats. ProSight Email Guard's outbound filtering includes Data Loss Protection (DLP) and cloud-assisted encryption. Both features allow you to set custom policies for automatically preventing careless emails from leaking sensitive information outside your company. By blocking outbound spam and viruses, ProSight Email Guard also helps prevents your organization from being included to spam block lists. ProSight Email Guard also allows you to set data rate thresholds for inbound and outbound email in order to keep your system from being overwhelmed by traffic. Find out more about Progent's ProSight Email Guard Spam, Virus and Email Content Filtering.
24x7 Monitoring of Security and Performance
Progent's Private Cloud Hosting services include 24x7 proactive monitoring of network security and health with Microsoft's System Center Operations Manager (SCOM), a network management platform that identifies and automatically mitigates network issues at their early stages, before they can cause disruptions in performance or availability. SCOM scans event logs, performs automatic filtering, consolidation and analysis, and generates alerts when issues or trends threaten to become critical. A comprehensive database allows SCOM to correct a broad range of problems without manual intervention and can also recommend fixes based on best practices.
Update Management
Progent's Private Cloud Hosting services include management of security updates, patches and service packs. Progent can ensure that vital updates are applied in a timely and non-disruptive manner so that servers and applications stay current. If hosted VMs need to be taken off line for scheduled maintenance, Progent will adhere to a service window from 10:00 pm Friday to 6:00 am Saturday Pacific Time. Progent always provides advanced notice of scheduled downtime in order to avoid or minimize business disruption.
Daily Backup and Fast Disaster Recovery
Progent's backup services, which are included with all Private Cloud Hosting packages, consist of 30 days of daily data protection, full weekly server backups, daily differential backups, and monthly full backups with replication to a geographically separate data center. Progent's virtualization architecture allows quick recovery from catastrophic failure, and in case of a hardware crash Progent will transfer the full hosted deployment to a replacement host within four business hours.
Help Desk Services from Progent's Technical Response Center
Progent's Online Help Desk services are available to Progent's Private Cloud clients. Progent's Technical Response Center (TRC) delivers all Help Desk support services and is accessible via phone, email, or the web. Progent's team of seasoned Microsoft-certified consultants have the expertise and tools to resolve the vast majority of problems quickly. The TRC can also escalate the toughest issues to appropriate subject matter experts (SMEs) including Microsoft-certified MSCE consultants, Cisco-certified CCIE network infrastructure specialists, CISM, GIAC, CISA, CISSP and GISA certified security and compliance consultants, and business application experts.
Exchange Hosting Services
Progent's Private Cloud service options include Exchange Server hosting. Progent can help you migrate an on-site Exchange environment to a world-class private cloud data center and make sure you retain your existing email domain name and internal email addresses, contacts, file organization, and groups. Your users will be able to access email anytime and from anywhere via Outlook Web Access (OWA) or Exchange Wireless Service. Progent can also set up Exchange to allow synchronization with iPhones and iPads, Android smartphones and tablets, and Windows phones.

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If your organization does not need immediate remote help but you think you will require assistance with your network in the near future, you can save time and expenses and ensure that the appropriate IT skill will be ready when you need it by contacting a Progent sales agent and signing up as a client. For more information, phone 800-993-9400 or email information@progent.com.

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Microsoft Systems Management Server provides extra capability for change and configuration management of Windows-based networks through SMS Feature Packs. Feature Packs reduce the overall administrative costs of managing and configuring software products by making it easier to install system images, control mobile computers, and run management utilities. In addition to advising you about techniques to cut management costs by deploying Microsoft SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and perform IT projects involving areas that Feature Packs are designed to streamline. Progent's migration and upgrade services can lower spending and eliminate business disruption as you transition to new operating systems and programs. Progent's wireless engineers can help you develop efficient processes and policies to manage PDAs and intelligent mobile phones so your mobile workforce remains efficient and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to develop a security strategy that includes standards, processes and IT products to keep your IT computer system safe.

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Meraki Air Marshal Troubleshooting
Remote Troubleshooting for Meraki MR20 Access Point

Progent's Meraki wireless access point experts offer remote and on-premises support services to assist businesses of any size to plan, install, maintain, expand or repair Wi-Fi networks that include Cisco Meraki wireless access points. Progent can assist you to configure and manage Cisco's Meraki-based wireless infrastructure for sites that can range from a telecommuter's home or a remote office all the way to a large campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco technology such as Catalyst and Nexus switches, routers and ASA firewalls to build a cohesive ecosystem that provides the same access, responsiveness, security compliance, ease of management and availability for wired and wireless users irrespective of their mobility or device.

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Exchange 2013 Unified communications Outsourcing
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Exchange Server 2013 includes significant improvements to the functionality of Microsoft Exchange Server 2010 and introduces powerful innovations plus a redesigned structure. These enhancements affect vital areas such as manageability, availability, security, operational costs, teamwork, scalability, throughput, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting professionals can help you understand the possible business benefits of upgrading to Exchange 2013, design an efficient test and deployment strategy, and educate your IT staff to maintain your Exchange Server 2013 environment. Progent also offers ongoing remote consulting and management for Exchange Server 2013.

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Lync Server 2013 Front End Server Services
Professional for Lync Server 2013 disaster recovery

Microsoft Lync Server 2013, rebranded Skype for Business, enables organizations of all sizes to create a manageable and protected communications environment that supports a BYOD computing model with instant messaging (IM), presence, audio/video and web conferencing with application sharing, as well as IP-based and PSTN calling across a broad range of stationary PCs and mobile devices. Progent's certified Lync Server 2013 experts and system integrators can assist you to evaluate the advantages of Lync Server 2013, design an on-premises, cloud-resident (with Microsoft Lync Online) or hybrid topology appropriate for your present and long-term goals, deploy Lync Server 2013 in a way that expedites your return on investment, and deliver custom online and onsite training to your IT staff and users. Progent has in-depth expertise in critical pieces of a Lync 2013 deployment that include Windows Server, SQL Server and Exchange, and Progent can assist you to combine Lync Server 2013 with popular Office and Office 365 apps including Outlook clients and PowerPoint.

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Consultant for Windows Server 2012 R2 Essentials
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Windows Server 2012 R2 Essentials is a value-priced, entry-level OS that allows small businesses to make the move from the older physical in-house datacenter to the new hybrid computing model that combines local and cloud-based software and infrastructure. Progent's consultants can provide cost-effective remote consulting and troubleshooting for Microsoft Windows Server Essentials. Progent can help you to assess the potential productivity and cost benefits of moving to Windows Server Essentials and implementing a hybrid local/cloud design for your computing ecosystem. Progent can provide comprehensive project management support to help you design and execute a smooth move to Windows Server 2012 R2 Essentials, Office 365, and other Azure Cloud platforms and services. Progent can also provide as-needed consulting, technical support, and customized training.

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Security Penetration Testing Firewall Configure
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Stealth penetration testing is an important component of any comprehensive network security plan. Progent’s security professionals can run thorough intrusion checks without the awareness of your company's in-house IT staff. Stealth penetration checking uncovers whether existing security monitoring systems such as intrusion detection warnings and event history monitoring are correctly configured and actively monitored.

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