Data Security and Compliance Consulting

ProSight Duo Identity Verification and Management Services
Progent's ProSight Duo family of managed services incorporates industry-leading technology from Duo, a Cisco company, to deliver two-factor authentication solutions. Two-factor authentication (2FA) is one of the foundations of modern zero-trust cybersecurity design. 2FA uses out-of-band identity validation to provide a second layer of protection beyond just passwords. This protects against the most common causes of cybersecurity breaches such as phishing, social engineering, brute-force password attacks, and stolen login credentials.

Duo's push technology saves time and hassle by allowing users to verify their identity simply by tapping "Approve" on the authentication prompt on their personal smart phone or watch. This one-tap process eliminates the need to open an email or text message and transcribe a security code manually.

Progent's ProSight Duo suite consists of three subscription-based security services that build on one another. ProSight Duo MFA allows you to deploy Duo's two-factor authentication (2FA) service to protect all users while providing essential access controls, advanced management, and rapid provisioning. ProSight Duo Access includes all the features of ProSight Duo MFA plus adaptive authentication policies and extensive endpoint health monitoring. ProSight Duo Beyond adds the ability to identify corporate as distinct from personal devices, block untrusted devices, and give users secure and seamless access to your internal applications. Progent is a certified Duo Managed Service Provider and can help you design, deploy and manage a modern identity validation solution that provides the highest level of security without bogging down your users.

Two-factor Authentication
80% of security breaches involve compromised passwords. All service offerings in Progent's ProSight Duo line of access security products can do away with your sole reliance on passwords by supporting two-factor authentication. With 2FA activated, when you log into a protected online account and enter your password you are asked to verify your identity via a device that only you possess and that uses a different ("out-of-band") network channel. A broad range of devices can be used as a second form of authentication including a smart phone or watch, a hardware or software token, a landline phone, etc. You can register multiple verification devices.

Once you confirm your identity using your out-of-band device, you are permitted to run your application or access your VPN or remote desktop service. With the Duo Mobile app's push notification enabled, you can simply press "Approve" on your iOS or Android phone or smart watch. This streamlines the login experience by making the authentication process virtually instantaneous. For other secondary devices, such as a hardware token, you can transcribe a temporary passcode.

Products Available with ProSight Duo Managed Services
Progent's ProSight Duo line of subscription-based managed service offerings consist of ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's cybersecurity experts can help you determine which version of ProSight Duo is the best fit for your environment.

ProSight Duo MFA Features:

• Two-factor Authentication
• Duo Mobile to push single-tap authentication for Android, iOS, Apple Watch
• Authentication via a Universal 2nd Factor (U2F) USB device or biometrics
• Traditional 2FA via a passcode generated by a token, mobile device, or network administrator
• User self-enrollment and self-management
• Dashboard of all devices accessing apps
• Policy enforcement based on application, network, user group
• Cloud-based single sign-on (SSO) for all apps via an MFA-protected dashboard

• All the features of ProSight Duo
• Unified Endpoint Visibility shows every networked device, not just managed devices
• Flag and track high-risk devices
• Duo Device Health application for laptops and desktops
• Security health visibility for mobile devices
• Policy enforcement based on geo-location
• Blocking options for anonymous networks like Tor
• Detection of high-risk or problem networks
• Health-based policy enforcement for laptops, desktops and mobile devices
• Prompt users during login to update their software and security settings

• All the features of ProSight Duo Access
• Detection of corporate-owned vs. BYOD laptops, desktops and mobile devices
• Detection of third-party agents such as anti-virus running on devices
• Secure access to on-prem websites/apps and SSH servers without requiring VPN credential management
• Verification of both user and device trust
• Limit device access to apps based on enrollment in endpoint management systems
• Limit mobile access to apps based on enrollment in mobile device management systems (MDMs)

Download Importance of Using Modern Password Management Tools White Paper
To view or download a white paper describing the importance of deploying modern password management tools, click:
Importance of Using Password Management Tools White Paper. (PDF - 2.3 MB)

How Progent Can Help You Build an MFA Solution with ProSight Duo
Progent can help you plan, deploy, test and troubleshoot a two-factor authentication solution based on ProSight Duo managed services. Progent can also help you integrate ProSight Duo 2FA services into a cohesive, company-wide cybersecurity strategy by providing expertise in all aspects of modern security technology for any mix of cloud, on-premises, at-home, and mobile environments.

Progent's Cisco-certified CCIE network engineers can help you set up your Cisco firewalls, switches, VPN devices and other infrastructure to support Duo's identity authentication services. Progent's certified Azure experts, AWS consultants and Google Cloud Platform consultants can help you add the security of ProSight Duo two-factor authentication to your cloud-hosted applications and services. Progent's work-from-home specialists can help you set up secure and reliable remote access for your teleworkers.

Progent can also provide the support of O365 Exchange consultants, SQL Server experts, and Microsoft 365 consultants to help you plan and deploy Duo 2FA with your key applications. Progent's CISSP-certified cybersecurity consultants and CISM-certified network security experts can help you review and fortify your corporate-wide security posture. Progent also offers ProSight Active Security Monitoring services for AI-based endpoint protection.

Additional Managed Services Available from Progent
In addition to ProSight Duo identity authentication services, Progent offers other affordably-priced managed service packages that address key components of your information system such as security, backup/recovery, and network infrastructure management. By partnering with leading technology innovators, Progent can offer small and mid-size businesses the benefits of the same advanced technology used by global enterprises. Managed services available from Progent include:

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can impact productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight LAN Watch with NinjaOne RMM: Centralized RMM for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based platform for monitoring and managing your client-server infrastructure by providing tools for performing common time-consuming jobs. These include health checking, update management, automated repairs, endpoint deployment, backup and recovery, A/V defense, remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and debugging support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alarm to your specified IT personnel and your assigned Progent technical consultant so that potential issues can be fixed before they impact your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding family of real-time and in-depth management reporting plug-ins created to integrate with the leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Managed Backup and Recovery Services
  Progent has partnered with leading backup software companies to create ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and monitor your data backup operations and allow non-disruptive backup and fast recovery of important files, applications, system images, plus VMs. ProSight DPS helps you protect against data loss resulting from hardware breakdown, natural disasters, fire, malware like ransomware, user mistakes, malicious insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed backup services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to provide centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

• Outsourced/Co-managed Call Desk: Help Desk Managed Services
  Progent's Support Center services allow your IT staff to offload Help Desk services to Progent or divide activity for support services transparently between your in-house support group and Progent's extensive pool of certified IT support technicians, engineers and subject matter experts. Progent's Shared Help Desk Service offers a transparent extension of your internal network support organization. User access to the Service Desk, provision of support, issue escalation, ticket creation and tracking, efficiency measurement, and management of the support database are consistent whether incidents are taken care of by your internal network support resources, by Progent, or both. Find out more about Progent's outsourced/shared Call Center services.

• Active Defense Against Ransomware: Machine Learning-based Ransomware Detection and Remediation
  Progent's Active Protection Against Ransomware is an endpoint protection (EPP) managed service that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching AV tools. Progent Active Security Monitoring services safeguard local and cloud resources and offers a unified platform to address the entire threat progression including protection, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ransomware defense and recovery services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Read more about ProSight IT Asset Management service.

• Progent's Patch Management: Patch Management Services
  Progent's support services for patch management offer organizations of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic information network. In addition to optimizing the protection and functionality of your IT network, Progent's software/firmware update management services free up time for your IT staff to focus on more strategic projects and tasks that deliver maximum business value from your information network. Read more about Progent's patch management services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior-based machine learning technology to defend physical and virtual endpoints against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help you to take the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's online ransomware engineer can help businesses to locate and quarantine infected devices and protect clean assets from being penetrated. If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.