Computer Security and Compliance

ProSight Duo Identity Verification and Management Services
Progent's ProSight Duo family of managed services incorporates industry-leading technology from Duo, a Cisco company, to deliver two-factor authentication solutions. Two-factor authentication (2FA) is one of the foundations of modern zero-trust cybersecurity design. 2FA uses out-of-band identity validation to provide a second layer of protection beyond just passwords. This protects against the most common causes of cybersecurity breaches such as phishing, social engineering, brute-force password attacks, and stolen credentials.

Duo's push technology saves time and hassle by allowing users to verify their identity simply by tapping "Approve" on the authentication prompt on their personal smart phone or watch. This one-tap process eliminates the need to open an email or text message and transcribe a security code manually.

Progent's ProSight Duo suite consists of three subscription-based security services that build on one another. ProSight Duo MFA allows you to deploy Duo's two-factor authentication (2FA) service to protect all users while providing essential access controls, advanced management, and rapid provisioning. ProSight Duo Access includes all the features of ProSight Duo MFA plus adaptive authentication policies and extensive endpoint health monitoring. ProSight Duo Beyond adds the ability to identify corporate as distinct from personal devices, block untrusted devices, and give users secure and seamless access to your internal applications. Progent is a certified Duo Managed Service Provider and can help you design, deploy and manage a modern identity validation solution that provides the highest level of security without bogging down your users.

Two-factor Authentication
80% of security breaches involve compromised passwords. All service offerings in Progent's ProSight Duo line of access security products can do away with your sole reliance on passwords by supporting two-factor authentication. With 2FA activated, when you log into a protected online account and enter your password you are asked to verify your identity via a device that only you possess and that uses a different ("out-of-band") network channel. A broad range of devices can be used as a second form of authentication including a smart phone or watch, a hardware or software token, a landline phone, etc. You can register multiple verification devices.

Once you confirm your identity using your out-of-band device, you are permitted to run your application or access your VPN or remote desktop service. With the Duo Mobile app's push notification enabled, you can simply press "Approve" on your iOS or Android phone or smart watch. This streamlines the login experience by making the authentication process virtually instantaneous. For other secondary devices, such as a hardware token, you can transcribe a temporary passcode.

Products Available with ProSight Duo Managed Services
Progent's ProSight Duo line of subscription-based managed service offerings consist of ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's cybersecurity experts can help you determine which version of ProSight Duo is the best fit for your environment.

ProSight Duo MFA Features:

• Two-factor Authentication
• Duo Mobile to push single-tap authentication for Android, iOS, Apple Watch
• Authentication via a Universal 2nd Factor (U2F) USB device or biometrics
• Traditional 2FA via a passcode generated by a token, mobile device, or network administrator
• User self-enrollment and self-management
• Dashboard of all devices accessing apps
• Policy enforcement based on application, network, user group
• Cloud-based single sign-on (SSO) for all apps via an MFA-protected dashboard

• All the features of ProSight Duo
• Unified Endpoint Visibility shows every networked device, not just managed devices
• Flag and track high-risk devices
• Duo Device Health application for laptops and desktops
• Security health visibility for mobile devices
• Policy enforcement based on geo-location
• Blocking options for anonymous networks like Tor
• Detection of high-risk or problem networks
• Health-based policy enforcement for laptops, desktops and mobile devices
• Prompt users during login to update their software and security settings

• All the features of ProSight Duo Access
• Detection of corporate-owned vs. BYOD laptops, desktops and mobile devices
• Detection of third-party agents such as anti-virus running on devices
• Secure access to on-prem websites/apps and SSH servers without requiring VPN credential management
• Verification of both user and device trust
• Limit device access to apps based on enrollment in endpoint management systems
• Limit mobile access to apps based on enrollment in mobile device management systems (MDMs)

Download Importance of Using Modern Password Management Tools White Paper
To view or download a white paper describing the importance of deploying modern password management tools, click:
Importance of Using Password Management Tools White Paper. (PDF - 2.3 MB)

How Progent Can Help You Build an MFA Solution with ProSight Duo
Progent can help you plan, deploy, test and troubleshoot a two-factor authentication solution based on ProSight Duo managed services. Progent can also help you integrate ProSight Duo 2FA services into a cohesive, company-wide cybersecurity strategy by providing expertise in all aspects of modern security technology for any mix of cloud, on-premises, at-home, and mobile environments.

Progent's Cisco-certified CCIE network engineers can help you set up your Cisco firewalls, switches, VPN devices and other infrastructure to support Duo's identity authentication services. Progent's certified Azure experts, AWS consultants and Google Cloud Platform consultants can help you add the security of ProSight Duo two-factor authentication to your cloud-hosted applications and services. Progent's work-from-home specialists can help you set up secure and reliable remote access for your teleworkers.

Progent can also provide the support of O365 Exchange consultants, SQL Server experts, and Microsoft 365 consultants to help you plan and deploy Duo 2FA with your key applications. Progent's CISSP-certified cybersecurity consultants and CISM-certified network security experts can help you review and fortify your corporate-wide security posture. Progent also offers ProSight Active Security Monitoring services for AI-based endpoint protection.

Additional Managed Services Available from Progent
In addition to ProSight Duo identity authentication services, Progent offers other affordably-priced managed service packages that address key components of your information system such as security, backup/recovery, and network infrastructure management. By partnering with leading technology innovators, Progent can offer small and mid-size businesses the benefits of the same advanced technology used by global enterprises. Managed services available from Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's cutting edge behavior machine learning tools to defend physical and virtual endpoint devices against new malware assaults like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

• ProSight Data Protection Services (DPS): Backup and Disaster Recovery Services
  Progent has partnered with advanced backup/restore software companies to create ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup operations and enable transparent backup and rapid recovery of important files/folders, apps, images, and virtual machines. ProSight DPS helps you protect against data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, human mistakes, malicious employees, or application glitches. Managed backup services available in the ProSight Data Protection Services product family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed services are most appropriate for your IT environment.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex network management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so all potential issues can be addressed before they can impact productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.

• Active Defense Against Ransomware: AI-based Ransomware Identification and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. Progent Active Security Monitoring services safeguard on-premises and cloud resources and provides a unified platform to automate the entire malware attack progression including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ransomware defense and recovery services.

• Outsourced/Co-managed Service Desk: Help Desk Managed Services
  Progent's Help Desk managed services allow your IT team to outsource Support Desk services to Progent or split responsibilities for Help Desk services transparently between your in-house network support resources and Progent's nationwide roster of certified IT support technicians, engineers and subject matter experts (SMEs). Progent's Shared Service Desk provides a smooth supplement to your corporate network support organization. User access to the Help Desk, delivery of support services, issue escalation, trouble ticket creation and updates, efficiency metrics, and management of the service database are cohesive whether issues are resolved by your core IT support resources, by Progent, or by a combination. Read more about Progent's outsourced/shared Service Desk services.

• Patch Management: Software/Firmware Update Management Services
  Progent's managed services for patch management provide organizations of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information network. In addition to optimizing the security and functionality of your IT network, Progent's software/firmware update management services free up time for your IT team to focus on line-of-business initiatives and tasks that derive maximum business value from your network. Learn more about Progent's software/firmware update management support services.

Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help you to take the urgent first step in responding to a ransomware assault by stopping the bleeding. Progent's online ransomware expert can assist you to locate and quarantine breached devices and protect undamaged assets from being compromised. If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.