Computer Security and Compliance Consulting

ProSight Duo Identity Verification and Management Services
Progent's ProSight Duo family of managed services incorporates industry-leading technology from Duo, a Cisco company, to deliver two-factor authentication solutions. Two-factor authentication (2FA) is one of the foundations of modern zero-trust cybersecurity design. 2FA uses out-of-band identity validation to provide a second layer of protection beyond just passwords. This protects against the most common causes of cybersecurity breaches such as phishing, social engineering, brute-force password attacks, and stolen login credentials.

Duo's push technology saves time and hassle by allowing users to verify their identity simply by tapping "Approve" on the authentication prompt on their personal smart phone or watch. This one-tap process eliminates the need to open an email or text message and transcribe a security code manually.

Progent's ProSight Duo suite consists of three subscription-based security services that build on one another. ProSight Duo MFA allows you to deploy Duo's two-factor authentication (2FA) service to protect all users while providing essential access controls, advanced management, and rapid provisioning. ProSight Duo Access includes all the features of ProSight Duo MFA plus adaptive authentication policies and extensive endpoint health monitoring. ProSight Duo Beyond adds the ability to identify corporate as distinct from personal devices, block untrusted devices, and give users secure and seamless access to your internal applications. Progent is a certified Duo Managed Service Provider and can help you design, deploy and manage a modern identity validation solution that provides the highest level of security without bogging down your users.

Two-factor Authentication
80% of security breaches involve compromised passwords. All service offerings in Progent's ProSight Duo line of access security products can do away with your sole reliance on passwords by supporting two-factor authentication. With 2FA activated, when you log into a protected online account and enter your password you are asked to verify your identity via a device that only you possess and that uses a different ("out-of-band") network channel. A broad range of devices can be used as a second form of authentication including a smart phone or watch, a hardware or software token, a landline phone, etc. You can register multiple verification devices.

Once you confirm your identity using your out-of-band device, you are permitted to run your application or access your VPN or remote desktop service. With the Duo Mobile app's push notification enabled, you can simply press "Approve" on your iOS or Android phone or smart watch. This streamlines the login experience by making the authentication process virtually instantaneous. For other secondary devices, such as a hardware token, you can transcribe a temporary passcode.

Products Available with ProSight Duo Managed Services
Progent's ProSight Duo line of subscription-based managed service offerings consist of ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's cybersecurity experts can help you determine which version of ProSight Duo is the best fit for your environment.

ProSight Duo MFA Features:

• Two-factor Authentication
• Duo Mobile to push single-tap authentication for Android, iOS, Apple Watch
• Authentication via a Universal 2nd Factor (U2F) USB device or biometrics
• Traditional 2FA via a passcode generated by a token, mobile device, or network administrator
• User self-enrollment and self-management
• Dashboard of all devices accessing apps
• Policy enforcement based on application, network, user group
• Cloud-based single sign-on (SSO) for all apps via an MFA-protected dashboard

• All the features of ProSight Duo
• Unified Endpoint Visibility shows every networked device, not just managed devices
• Flag and track high-risk devices
• Duo Device Health application for laptops and desktops
• Security health visibility for mobile devices
• Policy enforcement based on geo-location
• Blocking options for anonymous networks like Tor
• Detection of high-risk or problem networks
• Health-based policy enforcement for laptops, desktops and mobile devices
• Prompt users during login to update their software and security settings

• All the features of ProSight Duo Access
• Detection of corporate-owned vs. BYOD laptops, desktops and mobile devices
• Detection of third-party agents such as anti-virus running on devices
• Secure access to on-prem websites/apps and SSH servers without requiring VPN credential management
• Verification of both user and device trust
• Limit device access to apps based on enrollment in endpoint management systems
• Limit mobile access to apps based on enrollment in mobile device management systems (MDMs)

Download Importance of Using Modern Password Management Tools White Paper
To view or download a white paper describing the importance of deploying modern password management tools, click:
Importance of Using Password Management Tools White Paper. (PDF - 2.3 MB)

How Progent Can Help You Build an MFA Solution with ProSight Duo
Progent can help you plan, deploy, test and troubleshoot a two-factor authentication solution based on ProSight Duo managed services. Progent can also help you integrate ProSight Duo 2FA services into a cohesive, company-wide cybersecurity strategy by providing expertise in all aspects of modern security technology for any mix of cloud, on-premises, at-home, and mobile environments.

Progent's Cisco-certified CCIE network engineers can help you set up your Cisco firewalls, switches, VPN devices and other infrastructure to support Duo's identity authentication services. Progent's certified Azure experts, AWS consultants and Google Cloud Platform consultants can help you add the security of ProSight Duo two-factor authentication to your cloud-hosted applications and services. Progent's work-from-home specialists can help you set up secure and reliable remote access for your teleworkers.

Progent can also provide the support of O365 Exchange consultants, SQL Server experts, and Microsoft 365 consultants to help you plan and deploy Duo 2FA with your key applications. Progent's CISSP-certified cybersecurity consultants and CISM-certified network security experts can help you review and fortify your corporate-wide security posture. Progent also offers ProSight Active Security Monitoring services for AI-based endpoint protection.

Additional Managed Services Available from Progent
In addition to ProSight Duo identity authentication services, Progent offers other affordably-priced managed service packages that address key components of your information system such as security, backup/recovery, and network infrastructure management. By partnering with leading technology innovators, Progent can offer small and mid-size businesses the benefits of the same advanced technology used by global enterprises. Managed services available from Progent include:

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so that any looming issues can be resolved before they can disrupt productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight LAN Watch with NinjaOne RMM: Centralized RMM for Networks, Servers, and Desktops
  ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based platform for monitoring and managing your client-server infrastructure by providing an environment for streamlining common tedious tasks. These include health checking, patch management, automated remediation, endpoint setup, backup and recovery, anti-virus protection, remote access, standard and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alarm to your designated IT management personnel and your assigned Progent technical consultant so that emerging issues can be fixed before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding suite of in-depth reporting utilities created to work with the industry's leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services (DPS): Backup and Recovery Services
  Progent has worked with advanced backup software providers to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup processes and allow transparent backup and rapid restoration of vital files, apps, images, plus VMs. ProSight DPS lets your business protect against data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or application bugs. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to provide web-based control and comprehensive protection for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

• Outsourced/Co-managed Service Desk: Call Center Managed Services
  Progent's Help Center services enable your information technology group to outsource Support Desk services to Progent or divide activity for Help Desk services transparently between your internal network support team and Progent's nationwide pool of certified IT service technicians, engineers and subject matter experts (SMEs). Progent's Co-managed Service Desk offers a smooth supplement to your core IT support group. End user interaction with the Service Desk, provision of technical assistance, issue escalation, ticket creation and updates, efficiency measurement, and management of the service database are consistent whether incidents are taken care of by your in-house IT support staff, by Progent's team, or a mix of the two. Learn more about Progent's outsourced/co-managed Call Desk services.

• Active Defense Against Ransomware: Machine Learning-based Ransomware Detection and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection managed service that incorporates next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. Progent ASM services protect local and cloud resources and provides a single platform to automate the entire malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ransomware defense and cleanup services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.

• Patch Management: Patch Management Services
  Progent's support services for software and firmware patch management provide businesses of all sizes a flexible and affordable alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. Besides optimizing the security and reliability of your computer environment, Progent's software/firmware update management services free up time for your IT staff to focus on more strategic projects and activities that deliver the highest business value from your information network. Find out more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard physical and virtual endpoint devices against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the entire threat progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist you to complete the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's online ransomware expert can assist you to identify and quarantine infected servers and endpoints and guard clean resources from being penetrated. If your network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.