Progent Managed IT Services

ProSight Duo Access Security
Progent's ProSight Duo suite of services integrates advanced access security technology from Duo, a Cisco Systems company, to deliver multi-factor ID validation services. Two-factor authentication is one of the foundations of modern zero-trust network security strategy. 2FA utilizes separate channel ID confirmation to provide a second layer of security beyond traditional passwords. 2FA guards against the most common sources of security break-ins like phishing, brute-force password attacks, and stolen credentials.

Duo's push technology minimizes time and hassle by permitting users to confirm their identity simply by tapping "Approve" on the authentication box on their personal iOS or Android smartphone or watch. This one-touch process eliminates the necessity to retrieve an email or text and transcribe a security code manually.

Progent's ProSight Duo suite consists of three subscription-based services that progressively add features. ProSight Duo MFA allows you to implement Duo's 2FA service to guard all apps while offering essential access controls, unified management, and fast provisioning. ProSight Duo Access provides all the features of ProSight Duo MFA plus adaptive authentication controls and endpoint health checking. ProSight Duo Beyond adds the ability to identify corporate as opposed to personal endpoints, block suspect devices, and allow users secure and transparent access to your inside applications. Progent is a certified Duo Managed Service Provider and can help your business to plan, deploy and manage an advanced identity authentication solution that delivers top-level security without disrupting your users.

Two-factor Authentication
The vast majority of cybersecurity breaches involve compromised passwords. Every managed service plan in Progent's ProSight Duo catalog of access security solutions can reduce your sole dependence on passwords by supporting two-factor authentication. With 2FA activated, when you log into a registered online application and enter your password you are asked to confirm who you are by means of a device which you have sole ownership of and that uses a separate ("out-of-band") channel. A broad range of devices can be used as this additional form of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You can enroll several different validation devices.

Once you verify who you are using your out-of-band device, you are permitted to use your app or utilize your VPN or remote desktop service. With the Duo Mobile app's push notification service activated, you can simply press "Approve" on your iOS or Android phone or watch. This improves the sign-on experience by making the authentication process nearly instantaneous. For other authentication units, such as a token, you can copy a short-term passcode.

Products Offered with ProSight Duo Services
Progent's ProSight Duo catalog of subscription managed service plans consist of ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's cybersecurity consultants can help your organization to determine which plan for ProSight Duo is appropriate for your environment.

ProSight Duo MFA Features:

• Two-factor authentication
• Duo Mobile to push single-touch ID validation for iOS or Android smartphones and wearables
• ID verification via a U2F USB device or biometrics
• Conventional two-factor authentication via a passcode displayed on a token, mobile computer, or provided by an IT administrator
• User self-enrollment and management
• Dashboard of all devices accessing protected applications
• Access policy enforcement based on app, group
• Cloud-based single sign-on for any apps through an MFA-secured dashboard

• All the capabilities of ProSight Duo
• Unified Endpoint Visibility shows each networked device, not simply managed endpoints
• Highlight and monitor unhealthy devices
• Duo Device Health apps for notebooks and PCs
• Security health visibility for mobile computers
• Security policy enforcement driven by geo-location
• Blocking capability for anonymous networks such as Tor
• Detection of high-risk or unhealthy networks
• Health-determined policy enforcement for notebooks, desktops and endpoints
• Prompt users at login to bring up to date their software and security configurations

• All of the features included with ProSight Duo Access
• Detection of company-owned as opposed to personally owned notebooks, desktops and mobile devices
• Detection of third-party software agents like anti-virus running on devices
• Secure access to on-prem websites/applications and SSH servers without requiring VPN credential management
• Verification of both user and endpoint trust
• Control device access to applications based on enrollment in endpoint management systems
• Limit mobile access to apps based on membership in mobile device management systems (MDMs)

Download Importance of Using Modern Password Management Technology White Paper
To view or download a white paper describing the importance of utilizing up-to-date password management tools, click:
Reasons for Using Advanced Password Management Tools White Paper. (PDF - 2.3 MB)

How Progent Can Help You to Build an MFA System with ProSight Duo
Progent can help your company to plan, implement, manage and troubleshoot a two-factor ID verification system based on ProSight Duo managed services. Progent can also help your company to incorporate ProSight Duo 2FA services into a unified, company-wide cybersecurity strategy by providing expert support for all aspects of modern security tools and services for any combination of cloud, on-premises, work-from-home, and mobile resources and users.

Progent's Cisco CCIE network experts can assist you to set up and debug your Cisco ASA firewalls, Catalyst switches, VPN connections, and other network infrastructure to work with Cisco Duo's ID verification services. Progent's certified Azure integration experts, AWS configuration experts and Google Cloud Platform consultants can assist your business to bring the security of ProSight Duo 2FA services to your cloud-hosted apps. Progent's telecommuter integration experts can help your organization to plan and configure secure and resilient remote access for your at-home workers.

Progent also offers fast access to Exchange Online consultants, SQL Server experts, and Microsoft 365 integration consultants assist you to plan and implement Duo 2FA with your critical workloads. Progent's CISSP-certified cybersecurity experts and CISM-certified network security experts can assist your business to review and strengthen your company-wide security posture. Progent can also provide ProSight Active Security Monitoring services for machine-learning based endpoint security powered by SentinelOne.

Additional Managed Services Offered by Progent
Besides ProSight Duo identity authentication services, Progent can provide other affordably-priced managed service packages that cover critical aspects of your IT network such as security, backup/restore, and infrastructure management. By working with leading technology innovators, Progent can offer small and middle-size businesses the benefits of the same cutting-edge tools and services used by worldwide enterprises. Popular managed service packages available from Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's next generation behavior analysis tools to guard physical and virtual endpoint devices against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

• ProSight Data Protection Services (DPS): Backup and Disaster Recovery Services
  Progent has partnered with leading backup/restore technology providers to create ProSight Data Protection Services, a family of management offerings that provide backup-as-a-service. ProSight DPS products manage and track your data backup operations and allow transparent backup and fast restoration of critical files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, user error, malicious employees, or software bugs. Managed backup services in the ProSight Data Protection Services product family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed services are best suited for your IT environment.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so any potential issues can be addressed before they have a chance to disrupt your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Read more about Progent's ProSight IT Asset Management service.

• Active Protection Against Ransomware: AI-based Ransomware Identification and Cleanup
  Progent's Active Protection Against Ransomware is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-based anti-virus products. Progent Active Security Monitoring services protect on-premises and cloud resources and offers a unified platform to address the complete threat progression including filtering, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ransomware protection and recovery services.

• Outsourced/Co-managed Help Center: Call Center Managed Services
  Progent's Support Center services allow your information technology group to outsource Help Desk services to Progent or divide activity for support services transparently between your internal support group and Progent's nationwide roster of IT service technicians, engineers and subject matter experts. Progent's Co-managed Service Desk offers a seamless extension of your core support team. User interaction with the Help Desk, delivery of support services, issue escalation, trouble ticket creation and updates, efficiency metrics, and maintenance of the service database are consistent regardless of whether incidents are resolved by your in-house network support organization, by Progent's team, or a mix of the two. Find out more about Progent's outsourced/co-managed Service Desk services.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's support services for software and firmware patch management provide organizations of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting updates to your dynamic IT system. In addition to maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services permit your IT team to concentrate on more strategic initiatives and activities that deliver maximum business value from your network. Find out more about Progent's patch management support services.