Progent Managed Services

ProSight Duo Multi-Factor Authentication
Progent's ProSight Duo line of managed services integrates industry-leading technology from Duo, a Cisco Systems company, to deliver multi-factor ID validation solutions. Two-factor authentication (2FA) is one of the pillars of zero-trust cybersecurity design. 2FA utilizes separate channel ID verification to provide an additional level of protection beyond traditional passwords. 2FA guards against the most common sources of cybersecurity breaches like phishing, brute-force password attacks, and stolen credentials.

Duo's Push App saves time and hassle by allowing users to verify who they are simply by touching "Approve" on the authentication prompt on their own smartphone or wearable. This single-touch process does away with the need to retrieve an email or text and transcribe a security code manually.

Progent's ProSight Duo family includes three subscription-based services that progressively add features. ProSight Duo MFA allows organizations to implement Duo's two-factor authentication service to protect all apps while providing basic access controls, unified management, and fast endpoint provisioning. ProSight Duo Access supports all the capabilities of ProSight Duo MFA and adds adaptive authentication controls and endpoint health monitoring. ProSight Duo Beyond adds the ability to identify corporate as opposed to personal endpoints, deny access to suspect endpoints, and allow users safe and transparent access to your internal apps. Progent is a certified Duo Managed Service Provider and can assist you to design, deploy and manage an advanced ID validation solution that provides the highest level of access security without bogging down your users.

Two-factor Authentication
80% of security breaches exploit compromised passwords. Each service offering in Progent's ProSight Duo suite of identity validation solutions can eliminate your dangerous reliance on passwords by supporting two-factor authentication. With 2FA activated, when you sign into a secured online account and enter your correct password you are asked to verify who you are by means of a device which you have sole ownership of and that uses a separate ("out-of-band") network channel. A wide assortment of devices can be used as your additional means of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You can register several different verification devices.

After you confirm your identity using your out-of-band device, you are permitted to use your app or access your VPN or remote desktop connection. With the Duo Mobile app's push notification service activated, you can simply touch "Approve" on your supported phone or smart watch. This streamlines the sign-on experience by making the verification procedure nearly immediate. For traditional secondary devices, such as a hardware token, you can transcribe a temporary password.

Plans Available with ProSight Duo Managed Services
Progent's ProSight Duo suite of subscription-based managed service offerings include ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's network security consultants can help your business to decide which version of ProSight Duo is appropriate for your environment.

ProSight Duo MFA Features:

• 2FA authentication
• Duo Mobile to push one-touch authentication for iOS or Android smartphones and watches
• ID verification with a Universal 2nd Factor USB device or biometrics
• Conventional two-factor authentication with a passcode displayed on a token, mobile device, or provided by a network admin
• Self-enrollment and self-management
• Dashboard of all devices connected to secured apps
• Policy enforcement based on network, user group
• Cloud-based single sign-on (SSO) for all apps via an MFA-protected dashboard

• All of the capabilities included with ProSight Duo
• Unified Endpoint Visibility displays each networked device, not simply managed devices
• Flag and track high-risk endpoints
• Duo Device Health apps for notebooks and desktops
• Security health monitoring for mobile computers
• Access policy enforcement based on location
• Blocking options for anonymous networks like The Onion Router (Tor)
• Detection of high-risk or problem networks
• Health-based policy decisions for notebooks, desktops and devices
• Advise users during sigh-on to update their software and cybersecurity configurations

• All the capabilities included with ProSight Duo Access
• Identification of corporate-owned vs. BYOD laptops, desktops and mobile devices
• Identification of third-party agents such as anti-virus operating on endpoints
• Secure access to on-premises websites/applications and SSH servers without requiring VPN credential management
• Verification of both user and endpoint trust
• Control device access to applications based on membership in endpoint management systems
• Limit mobile access to applications determined by membership in mobile device management systems

Download Importance of Deploying Modern Password Management Tools White Paper
To read or download a white paper describing the importance of utilizing modern password management technology, click:
Reasons for Deploying Modern Password Management Tools White Paper. (PDF - 2.3 MB)

How Progent Can Assist You to Create an 2FA Solution with ProSight Duo
Progent can help you to plan, deploy, maintain and debug a two-factor ID verification system based on ProSight Duo managed services. Progent can also help you to incorporate ProSight Duo 2FA services into a unified, end-to-end cybersecurity system by providing expertise in all facets of modern cybersecurity tools and services for any combination of cloud-based, on-premises, at-home, and mobile resources and users.

Progent's Cisco-certified CCIE network experts can assist you to configure and debug your Cisco ASA firewalls, Catalyst switches, VPN connections, and other infrastructure to work with Cisco Duo's identity authentication services. Progent's certified Azure experts, AWS support experts and Google Cloud Platform consulting experts can help you to bring the security of ProSight Duo 2FA services to your cloud-hosted applications. Progent's work-from-home solution experts can help you to plan and configure safe and resilient remote access for your teleworkers.

Progent can also provide fast access to Microsoft 365 Exchange experts, SQL Server experts, and Microsoft 365 consultants help you to plan and implement Duo secure access technology with your key workloads. Progent's CISSP-certified network security consultants and CISM-certified network security specialists can assist your business to review and elevate your corporate-wide cybersecurity profile. Progent can also provide ProSight Active Security Monitoring (ASM) services for AI based endpoint security powered by SentinelOne.

Other Managed Services Offered by Progent
Besides ProSight Duo 2FA services, Progent offers other affordably-priced managed service plans that address vital aspects of your IT network like security, backup/recovery, and infrastructure management. By partnering with top-tier technology providers, Progent can offer small and middle-size organizations the advantages of the identical cutting-edge technology used by worldwide enterprises. Managed service packages available from Progent include:

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so any looming problems can be resolved before they can impact productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight LAN Watch with NinjaOne RMM: Unified RMM for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for managing your client-server infrastructure by providing an environment for performing common time-consuming jobs. These can include health checking, update management, automated remediation, endpoint deployment, backup and restore, anti-virus response, remote access, standard and custom scripts, resource inventory, endpoint status reports, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alarm to your designated IT personnel and your assigned Progent technical consultant so emerging problems can be fixed before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding suite of real-time management reporting tools created to work with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-through or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services (DPS): Backup and Disaster Recovery Services
  Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a family of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your backup processes and allow transparent backup and rapid restoration of important files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from hardware failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to provide centralized management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

• Progent's Outsourced/Shared Call Desk: Call Center Managed Services
  Progent's Support Desk services allow your information technology group to outsource Support Desk services to Progent or divide activity for support services seamlessly between your internal network support team and Progent's extensive pool of IT service engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk Service offers a smooth extension of your corporate network support group. End user access to the Service Desk, provision of technical assistance, escalation, ticket creation and updates, performance metrics, and management of the support database are cohesive regardless of whether issues are taken care of by your corporate support staff, by Progent's team, or by a combination. Read more about Progent's outsourced/shared Help Center services.

• Progent Active Protection Against Ransomware: Machine Learning-based Ransomware Detection and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. Progent Active Security Monitoring services protect on-premises and cloud resources and offers a unified platform to automate the complete threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ransomware protection and cleanup services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about ProSight IT Asset Management service.

• Patch Management: Software/Firmware Update Management Services
  Progent's managed services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking updates to your dynamic IT network. In addition to optimizing the protection and reliability of your computer network, Progent's patch management services allow your in-house IT staff to focus on more strategic projects and activities that derive maximum business value from your network. Learn more about Progent's software/firmware update management services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior machine learning tools to guard physical and virtual endpoints against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the entire threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.