Progent Managed Services

ProSight Duo Identity Verification
Progent's ProSight Duo family of managed services integrates industry-leading access security technology from Duo, a Cisco subsidiary, to offer multi-factor authentication solutions. Two-factor authentication is one of the foundations of zero-trust cybersecurity strategy. 2FA utilizes different-band identity confirmation to provide a second layer of security beyond just passwords. This counters the most frequent causes of security break-ins including phishing, brute-force password attacks, and stolen credentials.

Duo's push technology saves time and hassle by permitting users to verify who they are just by pressing "Approve" on the authentication box on their personal smartphone or watch. This one-touch process does away with the need to open an email or text and copy a passcode manually.

Progent's ProSight Duo line includes three subscription-based services that build on one another. ProSight Duo MFA permits organizations to deploy Duo's two-factor authentication service to protect all users while providing essential access controls, unified management, and rapid provisioning. ProSight Duo Access provides all the capabilities of ProSight Duo MFA plus adaptive authentication controls and extensive endpoint health monitoring. ProSight Duo Beyond adds the ability to differentiate company as opposed to personal devices, block suspect endpoints, and give users safe and seamless access to internal applications. Progent is a certified Duo Managed Service Provider and can assist your company to design, implement and manage an advanced ID authentication system that provides top-level security without bogging down your users.

Two-factor Authentication
Most cybersecurity break-ins exploit compromised passwords. Every managed service offering in Progent's ProSight Duo family of access security solutions can eliminate your risky reliance on passwords by supporting two-factor authentication. With 2FA activated, when you log into a protected online account and enter your password you are asked to verify your identity by means of a device that you have exclusive ownership of and that uses a separate ("out-of-band") channel. A broad assortment of devices can be utilized as this additional form of authentication including an iOS or Android smartphone or wearable, a token, a landline telephone, etc. You can register multiple verification devices.

Once you verify your identity using your validation device, you are permitted to use your app or utilize your VPN or remote desktop service. With the Duo Mobile app's push notification service enabled, you can simply tap "Approve" on your supported phone or watch. This improves the sign-on experience by making the verification procedure nearly immediate. For traditional authentication units, such as a token, you can copy a temporary password.

Products Offered with ProSight Duo Managed Services
Progent's ProSight Duo catalog of subscription-based service offerings consist of ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's security experts can assist your organization to determine which plan for ProSight Duo makes the most sense for your requirements.

ProSight Duo MFA Features:

• 2FA authentication
• Duo Mobile to push one-touch identity verification for smartphones and watches
• Authentication with a Universal 2nd Factor USB device or biometrics
• Traditional two-factor authentication via a passcode displayed on a token, mobile computer, or provided by an IT administrator
• User self-enrollment and self-management
• Dashboard displaying all endpoints accessing protected apps
• Access policy enforcement based on network, user group
• Cloud-based single sign-on for all applications via an MFA-protected dashboard

• All of the capabilities included with ProSight Duo
• Unified Endpoint Visibility displays every networked device, not just managed devices
• Flag and monitor unhealthy devices
• Duo Device Health apps for laptops and desktops
• Security health visibility for mobile devices
• Security policy enforcement driven by location
• Blocking capability for anonymous communication networks such as Tor
• Detection of high-risk or unhealthy networks
• Health-determined policy enforcement for laptops, desktops and computers
• Prompt users at login to update their software and cybersecurity settings

• All the features of ProSight Duo Access
• Identification of corporate-owned as opposed to BYOD laptops, desktops and mobile computers
• Detection of 3rd-party agents such as anti-virus operating on devices
• Protected access to on-premises websites/applications and SSH (Secure Shell) servers without requiring VPN credential management
• Verification of both user and device trust
• Limit device access to apps based on enrollment in endpoint management systems
• Control mobile access to apps based on enrollment in mobile device management systems

Download Importance of Deploying Modern Password Management Technology White Paper
To read or download a white paper describing the importance of utilizing modern password management tools, click:
Reasons for Using Modern Password Management Technology White Paper. (PDF - 2.3 MB)

How Progent Can Help You to Build an MFA Solution with ProSight Duo
Progent can assist your business to plan, implement, manage and debug a two-factor ID verification solution based on ProSight Duo managed services. Progent can also help your organization to incorporate ProSight Duo 2FA services into a unified, company-wide cybersecurity strategy by providing expertise in all aspects of modern security tools and services for any combination of cloud-based, on-premises, at-home, and mobile resources and users.

Progent's Cisco-certified CCIE network engineers can help you to set up and troubleshoot your Cisco ASA firewalls, switches, VPN devices, and other infrastructure to support Cisco Duo's secure access technology. Progent's certified Azure integration experts, Amazon AWS configuration consultants and Google Cloud Platform consultants can assist your business to add the protection of ProSight Duo 2FA services to your cloud-hosted applications. Progent's teleworker solution experts can help your company to set up secure and resilient remote access for your teleworkers.

Progent can also provide rapid access to Microsoft 365 Exchange consultants, SQL Server experts, and Microsoft 365 {integration consultants help your organization to plan and implement Duo 2FA with your critical applications. Progent's CISSP-certified network security experts and CISM-certified network security experts can assist your business to evaluate and elevate your corporate-wide security profile. Progent can also provide ProSight Active Security Monitoring managed services for AI based endpoint security powered by SentinelOne.

Additional Managed Services Offered by Progent
Besides ProSight Duo access security services, Progent can provide other low-cost managed service packages that cover vital aspects of your information network like cybersecurity, backup/recovery, and infrastructure management. By working with top-tier technology providers, Progent can provide small and middle-size organizations the benefits of the same cutting-edge technology utilized by global enterprises. Managed services available from Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard physical and virtual endpoint devices against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the complete malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a certified SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Recovery Services
  Progent has partnered with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your backup processes and enable non-disruptive backup and fast restoration of vital files, applications, system images, plus virtual machines. ProSight DPS helps you avoid data loss resulting from hardware breakdown, natural calamities, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed backup services available in the ProSight Data Protection Services product family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed services are most appropriate for your network.

• ProSight WAN Watch: Network Infrastructure Management
  Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt productivity. Learn more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.

• Active Protection Against Ransomware: Machine Learning-based Ransomware Detection and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection managed service that incorporates next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. Progent Active Security Monitoring services protect local and cloud resources and provides a unified platform to address the entire malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ransomware protection and recovery services.

• Progent's Outsourced/Shared Service Desk: Call Center Managed Services
  Progent's Support Center managed services allow your information technology team to offload Help Desk services to Progent or split activity for Service Desk support seamlessly between your in-house support team and Progent's extensive roster of IT support technicians, engineers and subject matter experts. Progent's Shared Help Desk Service offers a smooth supplement to your core network support resources. End user interaction with the Help Desk, delivery of technical assistance, problem escalation, ticket creation and updates, performance measurement, and management of the service database are consistent regardless of whether issues are taken care of by your in-house support staff, by Progent's team, or by a combination. Learn more about Progent's outsourced/shared Call Center services.

• Patch Management: Patch Management Services
  Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information network. Besides optimizing the security and functionality of your IT network, Progent's software/firmware update management services allow your IT team to concentrate on line-of-business projects and tasks that deliver the highest business value from your network. Learn more about Progent's patch management support services.