Progent Managed IT Services

ProSight Duo Access Security
Progent's ProSight Duo suite of services integrates advanced technology from Duo, a Cisco company, to deliver two-factor ID validation services. Two-factor authentication is one of the pillars of modern zero-trust network security strategy. 2FA utilizes different-band ID confirmation to provide a second level of protection beyond traditional passwords. This counters the most frequent causes of cybersecurity break-ins like phishing, social engineering, and stolen credentials.

Duo's Push App saves time and distraction by allowing users to confirm who they are simply by touching "Approve" on the validation prompt on their personal iOS or Android smartphone or wearable. This single-touch process eliminates the necessity to open an email or text message and copy a passcode by hand.

Progent's ProSight Duo family consists of three subscription-based services that progressively add features. ProSight Duo MFA allows you to deploy Duo's two-factor authentication platform to protect all applications while providing essential access tools, unified management, and fast endpoint provisioning. ProSight Duo Access supports all the capabilities of ProSight Duo MFA and adds adaptive authentication controls and extensive endpoint health checking. ProSight Duo Beyond adds the ability to differentiate company as opposed to personal devices, deny access to suspect endpoints, and allow users safe and transparent access to internal apps. Progent is a certified Duo Managed Service Provider and can assist your company to design, implement and manage an advanced identity validation solution that delivers the highest level of security without bogging down your users.

Two-factor Authentication
80% of cybersecurity break-ins involve compromised passwords. Every service plan in Progent's ProSight Duo catalog of access security solutions can reduce your risky reliance on passwords by supporting two-factor authentication. With 2FA implemented, when you sign into a protected online account and enter your password you are requested to verify your identity via a device which you have sole ownership of and that utilizes a different ("out-of-band") channel. A wide range of devices can be used as your second form of ID validation including an iOS or Android smartphone or wearable, a token, a landline telephone, etc. You can register multiple authentication devices.

Once you verify your identity using your validation device, you are allowed to use your app or access your VPN or remote desktop service. With the Duo Mobile app's push notification feature enabled, you can simply touch "Approve" on your supported smartphone or watch. This streamlines the sign-on experience by making the verification process nearly instantaneous. For other secondary units, such as a hardware token, you can copy a short-term passcode.

Products Offered with ProSight Duo Services
Progent's ProSight Duo suite of subscription-based service plans consist of ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's network security experts can help your organization to determine which plan for ProSight Duo makes the most sense for your environment.

ProSight Duo MFA Features:

• Two-factor authentication
• Duo Mobile to push single-touch identity verification for smartphones and wearables
• ID verification through a U2F USB device or biometrics
• Conventional two-factor authentication with a passcode on a token, mobile device, or provided by an IT administrator
• Self-enrollment and self-management
• Dashboard displaying all devices connected to protected applications
• Security policy enforcement based on app, user group
• Cloud-based single sign-on for any apps via an MFA-secured dashboard

• All the capabilities of ProSight Duo
• Unified Endpoint Visibility shows every networked device, not simply managed endpoints
• Flag and track high-risk devices
• Duo Device Health apps for notebooks and desktops
• Cybersecurity health monitoring for mobile computers
• Access policy enforcement driven by geo-location
• Blocking options for anonymous networks like Tor
• Detection of suspicious or unhealthy networks
• Health-determined policy enforcement for notebooks, PCs and endpoints
• Advise users during sigh-on to bring up to date their software and security settings

• All of the features included with ProSight Duo Access
• Identification of corporate-owned vs. BYOD laptops, desktops and mobile computers
• Identification of 3rd-party software agents like anti-virus operating on devices
• Secure access to on-premises websites/apps and SSH (Secure Shell) servers without requiring VPN credential management
• Confirmation of both user and device trust
• Control device access to apps based on enrollment in endpoint management systems
• Control mobile access to applications determined by enrollment in mobile device management systems (MDMs)

Download Importance of Deploying Modern Password Management Tools White Paper
To view or download a white paper describing the importance of utilizing up-to-date password management technology, click:
Reasons for Using Modern Password Management Tools White Paper. (PDF - 2.3 MB)

How Progent Can Help You to Build an MFA Solution with ProSight Duo
Progent can help you to plan, implement, manage and debug a two-factor ID verification system built on ProSight Duo technology. Progent can also assist your company to incorporate ProSight Duo 2FA services into a cohesive, comprehensive security strategy by delivering expertise in all facets of modern security technology for any mix of cloud, on-prem, work-from-home, and mobile resources and users.

Progent's Cisco CCIE network experts can assist you to set up and troubleshoot your Cisco Firepower firewalls, Catalyst switches, VPN devices, and other network infrastructure to support Cisco Duo's secure access services. Progent's authorized Azure experts, AWS configuration consultants and Google Cloud Platform consulting experts can help your business to add the security of ProSight Duo two-factor authentication to your cloud-hosted apps. Progent's at-home workforce integration experts can help your company to set up safe and resilient remote connectivity for your at-home workers.

Progent can also provide rapid access to Microsoft 365 Exchange consultants, SQL Server experts, and Microsoft 365 consultants help your organization to plan and deploy Duo 2FA with your critical applications. Progent's CISSP-certified network security experts and CISM-certified IT security specialists can assist your business to assess and strengthen your corporate-wide cybersecurity profile. Progent can also provide ProSight Active Security Monitoring (ASM) managed services for machine-learning based endpoint security powered by SentinelOne.

Additional Managed Services Available from Progent
In addition to ProSight Duo access security services, Progent offers other value-priced managed service plans that address key aspects of your IT system such as cybersecurity, backup/recovery, and network infrastructure management. By working with leading technology innovators, Progent can offer small and mid-size businesses the benefits of the same cutting-edge technology used by the world's largest enterprises. Popular managed service plans offered by Progent include:

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so any looming problems can be addressed before they can impact productivity. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight WAN Watch: Network Infrastructure Management
  Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating appliances that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding line of real-time and in-depth management reporting plug-ins created to integrate with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Backup and Disaster Recovery Services
  Progent has partnered with leading backup/restore technology providers to produce ProSight Data Protection Services, a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and enable transparent backup and rapid restoration of critical files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious employees, or software bugs. Managed services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed backup services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

• Outsourced/Co-managed Service Desk: Help Desk Managed Services
  Progent's Support Center services allow your information technology group to outsource Call Center services to Progent or split responsibilities for support services seamlessly between your in-house support resources and Progent's extensive roster of certified IT service technicians, engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk Service offers a seamless extension of your core IT support resources. End user interaction with the Help Desk, provision of support, problem escalation, ticket generation and tracking, efficiency metrics, and maintenance of the support database are cohesive whether incidents are resolved by your in-house support staff, by Progent, or by a combination. Learn more about Progent's outsourced/shared Help Desk services.

• Progent Active Defense Against Ransomware: Machine Learning-based Ransomware Detection and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection managed service that utilizes cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. Progent Active Security Monitoring services safeguard on-premises and cloud-based resources and provides a single platform to automate the entire threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ransomware defense and cleanup services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for patch management provide organizations of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting updates to your ever-evolving IT network. Besides maximizing the security and reliability of your computer environment, Progent's software/firmware update management services allow your in-house IT staff to concentrate on more strategic initiatives and activities that derive the highest business value from your information network. Learn more about Progent's software/firmware update management services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior machine learning technology to guard physical and virtual endpoint devices against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including protection, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.