Progent Managed Services

ProSight Duo Access Security
Progent's ProSight Duo family of services incorporates industry-leading access security technology from Duo, a Cisco subsidiary, to deliver two-factor ID validation services. Two-factor authentication (2FA) is one of the foundations of zero-trust network security strategy. 2FA utilizes different-band ID verification to provide a second level of security beyond just passwords. This protects against the most common causes of cybersecurity break-ins including phishing, brute-force password attacks, and stolen credentials.

Duo's Push App minimizes time and hassle by permitting users to confirm their identity just by pressing "Approve" on the validation box on their personal iOS or Android smartphone or watch. This one-touch process does away with the necessity to retrieve an email or text message and transcribe a passcode by hand.

Progent's ProSight Duo family consists of three subscription services that progressively add features. ProSight Duo MFA permits you to deploy Duo's two-factor authentication (2FA) technology to protect all apps while offering basic access controls, centralized management, and rapid endpoint provisioning. ProSight Duo Access includes all the features of ProSight Duo MFA and adds adaptive authentication policies and endpoint health monitoring. ProSight Duo Beyond adds the ability to differentiate company as opposed to personal endpoints, block untrusted devices, and give users safe and transparent access to your inside applications. Progent is a certified Duo Managed Service Provider and can help your organization to design, deploy and manage a modern ID authentication solution that delivers top-level security without disrupting your users.

Two-factor Authentication
The overwhelming majority of security break-ins exploit compromised passwords. Each managed service offering in Progent's ProSight Duo family of access security products can eliminate your sole dependence on password protection by supporting two-factor authentication. With 2FA implemented, when you sign into a protected online application and provide your correct password you are requested to confirm who you are by means of a device which you have exclusive ownership of and that utilizes a different ("out-of-band") network channel. A wide selection of devices can be utilized as this second form of authentication such as an iOS or Android smartphone or watch, a token, a landline phone, etc. You can enroll several different validation devices.

Once you verify your identity using your validation device, you are permitted to use your app or utilize your VPN or remote desktop service. With the Duo Mobile app's push notification service activated, you can simply press "Approve" on your iOS or Android smartphone or watch. This improves the sign-on experience by making the authentication process nearly instantaneous. For traditional secondary units, such as a token, you can copy a temporary password.

Products Available with ProSight Duo Services
Progent's ProSight Duo suite of subscription managed service plans include ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's security consultants can assist you to determine which plan for ProSight Duo makes the most sense for your environment.

ProSight Duo MFA Features:

• Two-factor authentication
• Duo Mobile to push one-touch identity verification for smartphones and watches
• Authentication via a Universal 2nd Factor USB device or biometrics
• Conventional two-factor authentication with a passcode displayed on a token, mobile device, or provided by a network administrator
• User self-enrollment and management
• Dashboard displaying all devices connected to protected apps
• Security policy enforcement driven by app, user group
• Cloud-based SSO for any applications through an MFA-protected dashboard

• All the capabilities of ProSight Duo
• Unified Endpoint Visibility displays each networked device, not just managed devices
• Highlight and track unhealthy endpoints
• Duo Device Health apps for laptops and desktops
• Cybersecurity health monitoring for mobile endpoints
• Policy enforcement driven by geo-location
• Blocking capability for anonymous networks like The Onion Router (Tor)
• Detection of high-risk or unhealthy networks
• Health-determined policy decisions for laptops, PCs and devices
• Advise users during login to update their software and security configurations

• All the features included with ProSight Duo Access
• Detection of company-owned as opposed to personally owned notebooks, PCs and mobile computers
• Detection of 3rd-party agents such as AV running on endpoints
• Secure access to on-premises websites/apps and SSH servers without needing VPN credential management
• Confirmation of both user and device trust
• Limit device access to apps based on enrollment in endpoint management systems
• Limit mobile access to applications based on membership in mobile device management systems

Download Importance of Using Modern Password Management Technology White Paper
To view or download a white paper describing the importance of deploying up-to-date password management tools, click:
Reasons for Using Modern Password Management Technology White Paper. (PDF - 2.3 MB)

How Progent Can Assist You to Create an MFA System with ProSight Duo
Progent can assist your organization to design, implement, manage and debug a two-factor ID verification system based on ProSight Duo technology. Progent can also help your business to integrate ProSight Duo 2FA services into a unified, comprehensive security strategy by delivering expert support for all aspects of advanced cybersecurity technology for any combination of cloud, on-premises, work-from-home, and mobile resources and users.

Progent's Cisco CCIE network experts can help you to configure and debug your Cisco ASA firewalls, Catalyst switches, VPN devices, and other network infrastructure to support Cisco Duo's secure access services. Progent's authorized Azure experts, AWS support experts and Google Cloud Platform consulting experts can help your business to bring the security of ProSight Duo two-factor authentication to your cloud-hosted applications. Progent's telecommuter integration experts can assist you to plan and configure protected and resilient remote connectivity for your at-home workers.

Progent can also provide fast guidance from Microsoft 365 Exchange experts, SQL Server experts, and Microsoft 365 consultants assist your company to plan and deploy Duo 2FA with your critical applications. Progent's CISSP-certified network security experts and CISM-certified network security specialists can help your company to review and elevate your company-wide security profile. Progent also offers ProSight Active Security Monitoring (ASM) managed services for machine-learning based endpoint protection powered by SentinelOne.

Additional Managed Services Offered by Progent
Besides ProSight Duo 2FA services, Progent offers other affordably-priced managed service plans that cover key aspects of your IT network like security, backup/recovery, and infrastructure management. By working with leading technology innovators, Progent can offer small and middle-size companies the advantages of the same cutting-edge technology utilized by the world's largest enterprises. Managed services available from Progent include:

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your Progent consultant so all potential issues can be addressed before they have a chance to impact your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight LAN Watch with NinjaOne RMM: Unified RMM for Networks, Servers, and Desktops
  ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for monitoring and managing your client-server infrastructure by offering tools for performing common tedious tasks. These include health monitoring, update management, automated remediation, endpoint setup, backup and recovery, A/V response, remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alert to your specified IT staff and your Progent technical consultant so emerging issues can be fixed before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing suite of real-time reporting utilities designed to work with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services (DPS): Managed Backup and Recovery Services
  Progent has worked with leading backup software providers to produce ProSight Data Protection Services (DPS), a selection of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and allow transparent backup and rapid restoration of important files, applications, system images, and virtual machines. ProSight DPS lets your business protect against data loss caused by equipment failures, natural disasters, fire, malware like ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed backup services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

• Outsourced/Co-managed Help Desk: Call Center Managed Services
  Progent's Support Center managed services permit your IT group to outsource Support Desk services to Progent or split activity for Service Desk support transparently between your in-house support resources and Progent's nationwide pool of certified IT service engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk Service offers a seamless supplement to your internal network support organization. User access to the Service Desk, delivery of support, issue escalation, trouble ticket generation and tracking, performance metrics, and management of the service database are consistent regardless of whether incidents are taken care of by your corporate network support organization, by Progent, or both. Learn more about Progent's outsourced/shared Call Desk services.

• Active Defense Against Ransomware: Machine Learning-based Ransomware Detection and Cleanup
  Progent's Active Protection Against Ransomware is an endpoint protection solution that incorporates next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV products. Progent Active Security Monitoring services protect on-premises and cloud resources and offers a unified platform to automate the complete threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ransomware protection and recovery services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's managed services for patch management provide organizations of any size a flexible and affordable solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic IT network. In addition to optimizing the protection and reliability of your computer environment, Progent's patch management services allow your IT staff to focus on more strategic initiatives and tasks that derive the highest business value from your network. Learn more about Progent's software/firmware update management services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's next generation behavior machine learning tools to guard physical and virtual endpoint devices against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the complete malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.