Progent's seasoned ransomware recovery consultants can assist your business to restore an IT network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.
Progent's Microsoft-certified consultants can provide remote or onsite expertise to help companies of any size to design, implement, administer, and troubleshoot a backup/recovery solution built around System Center 2012 Data Protection Manager. Progent can assist you to migrate from older versions of SCDPM or from a different backup system, and Progent can integrate your SCDPM 2012 implementation for onsite, cloud-based, or hybrid datacenters. Progent offers as-needed help for fixing especially stubborn issues, or comprehensive project management services. Progent can also help your business to design SCDPM 2012 into a comprehensive disaster recovery strategy.
Progent has two decades of background helping small and mid-size companies to design, deploy, tune, administer, and debug computer networks that incorporate a remote workforce.
Microsoft Forefront Threat Management Gateway builds on the proven security technologies of Microsoft Internet Security and Acceleration Server and offers a centrally managed Internet gateway that delivers a single-server solution for a variety of security functions including an multi-layer firewall, URL monitoring and filtering, malware inspection, IPS, reputation services, Virtual Private Network management, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway includes comprehensive web security logging and reporting features, allows custom reporting generated by SQL Server, works with Active Directory to streamline authentication, and can be installed as a virtual server to lower costs and enhance recoverability. Progent's Microsoft-certified consultants can help your company to design and carry out pilot and production implementations; interface Microsoft Forefront TMG 2010 with Windows Server 2008 R2, AD, Microsoft SQL Server, Exchange Server 2010, and Microsoft SharePoint; install Microsoft Forefront Threat Management Gateway to run on a virtual machine with Microsoft Windows Hyper-V; and provide continuing support and repair services. Progent's consultants can also assist you to migrate smoothly to Microsoft Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.
Progent's Microsoft-certified consultants have over 10 years of experience designing, implementing, enhancing and repairing System Center Operations Manager solutions and offer organizations of all sizes expert online or on-premises consulting support for System Center 2012 Operations Manager. Progent can assist your company to plan a topology for SCOM 2012 servers that delivers the responsiveness and availability needed to monitor your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent can also assist you to install and set up System Center 2012 Operations Manager management packs according to best practices for tracking network fabric as well as Microsoft and third-party applications and services. Also, Progent can provide fast remote or on-premises technical support to help you to fix critical issues detected by SCOM 2012.
Progent can help you in all phases of your upgrade to Microsoft Exchange 2016 such as planning high availability architecture for an on-premises, cloud-based or hybrid deployment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V strategy; determining storage requirements for your VMs, mailbox databases and log files; setting up hardware load balancing for high-availability CAS services; planning, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; providing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web.
Progent's Windows 11 experts can provide an array of services for Windows 11 including cloud solutions, mobile device management and synchronization, telecommuter access, security and compliance, streamlined deployment, and Help Desk services.
Progent's Check Point firewall experts can help you design, deploy, and administer firewall solutions built around Check Point Software NGFW firewall appliances and Check Point's subscription-based security services. Progent's consultants can also help you maintain legacy Check Point firewalls or migrate efficiently to Check Point's modern security gateways.
Progent's certified Windows 2000 consultants can show you how to enhance the capability of your current Windows 2K Servers and can simplify system administration, provide tech support and troubleshooting, and strengthen security. Progent can also help you create, rationalize, and implement a strategy to upgrade from Microsoft Windows Server 2000 to Microsoft Windows Server 2003. Progent is experienced in setting up pilot programs to reduce the obstacles associated with moving to Windows 2003 Server by identifying possible hardware and software compatibility problems.
The Help Desk Call Center support delivery structure adopted by Progent's Technical Response Center offers small organizations an affordable option to reliance on freelance service individuals by offering extensive expertise accessible to multiple support groups, optional 24x7 availability of emergency assistance, fast escalation to appropriate engineers for handling the most difficult problems, service consistency and dependability, prompt follow-up overseen by veteran IT service managers, a selection of easy-to-use ways for initiating service tasks, plus a high level of process visibility enabled by trouble ticket tracking and accessible via a web-based portal.
Les Kent has a 35-year history of successful network integration, executive management, marketing, and operations. He has demonstrated a knack for developing elegant IT solutions during his time as as a system architect, application developer, project manager, implementation expert, and troubleshooter for small businesses, start-ups, and global enterprises.
Progent's staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, at the front lines of IT support, executing a wide variety of technical tasks for a large array of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting team. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested methods for using technical knowledge to resolve real-world IT problems rapidly.
Progent's Wireless Consulting Services offer a fast, economical way for companies of all sizes to deploy, manage and repair cutting edge wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to design and deploy appliances such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and online applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Progent is a certified Hornetsecurity/Altaro partner and can design, configure, and manage an implementation of 365 Total Backup to back up and restore your Microsoft 365 user and group mailboxes, files residing on your organization's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows-powered endpoints.
Microsoft SQL Server 2016 offers major enhancements in speed, capacity, data security, availability, mobile computing support, plus built-in business intelligence. New features include PolyBase for processing structured and unstructured files in one appliance for data warehousing, Hadoop support, Dynamic Data Masking, Mobile Reports, and centralized control over local and cloud resources. Progent's Microsoft-certified consultants can provide remote and onsite expertise to assist organizations of all sizes to implement, administer or debug any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other key Microsoft platforms including Windows Server, Exchange, SharePoint Server, Dynamics CRM and GP, Lync or Skype for Business, and SCOM.
Amazon Marketplace Web Service is a library of APIs that enables Amazon sellers to streamline their operations by automating crucial sales functions including listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales processes, vendors can broaden their market, reduce their operating costs, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development team and provide programming, workflow integration, project management support, and training to help you shorten development time and speed up your return on investment.
Secure Application Publishing with ISA Server 2006 provides more protection of intranet applications while enabling enhanced productivity by making these applications accessible to legitimate remote or mobile users. ISA Server 2006 can guard business applications, services, and information throughout all network components with stateful packet inspection and comprehensive publishing tools. Progent's Microsoft-expert Internet Security and Acceleration Server experts can show you how to plan, install, set up, and maintain ISA Server 2006 on your system so your company achieves a highly functional and affordable combination of security, productivity, and speed.
Progent's Cisco CCIE wireless network experts can provide online or on-premises integration and debugging services to help your organization to design, implement, update, optimize, administer and troubleshoot Aironet wireless AP environments of any scale or topology. Progent's Cisco Wi-Fi controller consultants can also help you to integrate your Wi-Fi ecosystem with your wired network and cloud-based resources to create an enterprise-wide connectivity foundation that is simple to administer and expand. Progent also offers affordable wireless site surveys to help you to determine the most appropriate selection, location and setup of Aironet wireless APs to work with your unique office layout, building structure, and expected workloads.
Progent's Microsoft-certified SharePoint consultants offer economical online and on-premises consulting expertise, application development, and troubleshooting support for organizations of all sizes who intend to migrate to SharePoint Server 2016 or SharePoint Online from earlier versions of SharePoint.
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP status as a result of rigorous examination and significant work with network security architecture. ISSAP security experts possess comprehensive knowledge of access management mechanisms and methodologies, telecommunications and network protection, cryptography, needs evaluation, business continuity and DRP, and physical security integration. Progent's ISSAP-premier security experts can assist your company with all phases of secure network architecture.
Progent's Windows 11 consulting experts can provide a variety of services for Windows 11 such as cloud integration, mobile device management and synchronization, at-home workforce access, data and identity security, streamlined provisioning, and Help Desk Call Center services.
Altaro VM Backup software from Hornetsecurity offers small organizations a reliable and affordable solution for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud environments and also enables cost-effective cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of online or on-premises consulting services to help you to plan, deploy, optimize and debug a modern backup and disaster recovery system based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup software.
Progent's Microsoft certified support team can show you how to define and implement an efficient in-place Microsoft Exchange 2007 upgrade strategy that minimizes productivity disruption, simplifies ongoing service demands, and makes your Microsoft Exchange Server 2007 easy to administer. For complex multi-server or multi-location upgrades, Progent offers the knowledge and experience to finish your project rapidly and economically. Progent's Exchange 2007 support, troubleshooting, and design services include expertise with the integration of third-party enhancements of Exchange Server 2007 that are in keeping with your business goals.
Progent's team of application experts offer in-depth support, custom programming, integration help, and online training for leading business applications that address key areas including ERP, general accounting, management analytics, web application design, and the MS Office suite of business productivity software. As a Microsoft Partner with decades of background delivering advanced consulting services remotely, Progent can help small businesses anywhere in the United States to save the lost productivity and fees related to travel and on-premises activity without sacrificing the effectiveness of consulting services.
Progent's webinars provide small businesses the affordability, ease, and flexibility of online learning plus the effective pedagogic techniques of seasoned teachers who utilize sophisticated collaboration software to reproduce real-time, interactive classes. Progent offers remote education for popular desktop applications including elements of Microsoft Office suite such as Microsoft Excel, Word, PowerPoint, and Visio: Microsoft Dynamics accounting and reporting solutions including MS Dynamics GP; as well as additional leading desktop applications such as Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Small to mid-sized companies can now enjoy all the benefits of System Center Operations Manager and also have fast access to Progent's Microsoft certified IT support experts. With Progent's economically priced network service packages, mid-size businesses can select a basic co-sourcing service program built around System Center Operations Manager with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to offer small and midsize business networks world-class reliability, protection and performance.
Progent's Microsoft-certified consultants have 20 years of background providing electronic messaging and integrated email/telephony solutions for companies. Progent provides economical Exchange Server consulting services to enhance email security and virus defense, provide high availability email, and implement remote and wireless email access. Progent's Microsoft Exchange help and support offerings can aid you in designing and implementing a Microsoft Exchange update or a move from a legacy SMPT server or outdated Microsoft Exchange product such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.
Progent's wireless site survey services help you to plan, install and debug a Wi-Fi network optimized for your environment, providing you a wireless solution that delivers the reception, speed, capacity, Quality of Service, security, and roaming ability your business needs. Wi-Fi site survey services from Progent include online predictive analysis for designing a Wi-Fi LAN and on-premises site survey services for validating, tuning, and debugging an operational Wi-Fi LAN.
Progent can help you to create, implement and manage a backupup/restore solution based on MSP360 Backup software to protect your assets residing on any leading public cloud. Progent offers end-to-end monitoring and management to protect against data loss resulting from user mistakes, software flaws, ill-intentioned insiders, and external attacks such as ransomware.
Progent's Cisco certified network infrastructure experts can provide advanced support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server high availability solutions.
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the state of critical devices.
Progent is a dealer and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-centric cyberthreat management platform that incorporates AI software and advanced services to deliver comprehensive endpoint detection and response (EDR).
If your office network mixes UNIX, Linux or Sun Solaris technology with Microsoft Windows, Progent can help you to incorporate your computers into a cohesive environment that allows all your OS platforms to run side by side for simple administration, seamless dataflow, high dependability, enhanced performance, and strong protection. Progent's UNIX and Microsoft Windows integration support offerings feature IT infrastructure configuration and service, support for Windows services for UNIX, online network monitoring and management, online technical support and repair, in-person technical support, and Help Desk Call Center outsourcing.
Progent's ProSight portfolio of managed services are intended to offer organizations who maintain small in-house network administration and support staffs with low-cost access to world-class management platforms and technical experts. Advantages of Progent's ProSight line of managed IT services include predictable IT management expenses, smart automation of common management tasks, ongoing adoption of the latest information technology, graceful migration from legacy technology to current solutions, improved fit between information technology with strategic objectives, guidance from veteran IT consultants, and allowing management to focus on business rather than ever-changing information technology.
Progent's Support Program for IT Service Firms lets you use Progent's information technology experts while retaining your own brand as a transparent extension of your network services team.
Progent's support services for software and firmware patch management offer organizations of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting updates to your virtual and physical; servers, peripherals {like scanners, network infrastructure appliances such as routers and wireless APs, and Internet-of-Things (IoT) devices like sensors and robotics.
Progent's Disaster Recovery/Business Continuity (DR/BC) consultants offer in-depth backgrounds helping small businesses to minimize network downtime by offering cost-effective online consulting services for disaster recovery/business continuity planning, fault-tolerant network infrastructure, data backup and restore solutions, and non-disruptive maintenance. Progent's business continuity experts can help you to plan and test a sensible business continuity plan that matches your business goals and budget. Progent's disaster recovery engineers can help you to architect, deploy, and support fault-tolerant technologies such as non-stop Internet access, virtualized servers, fail-over clustering, load balancing, continual off-site backup, and geographically dispersed data centers.
Progent's certified Windows 2000 consultants can help you optimize the capability of your current Windows 2K Servers and can simplify system administration, offer tech support and repair, and enhance security. Progent can also help you create, rationalize, and execute a plan to migrate from Microsoft Windows Server 2K to Windows 2003 Server. Progent is experienced in setting up pilot installations to eliminate the technical risk involved with moving to Windows Server 2003 by uncovering possible hardware and software compatibility problems.
Progent can help you in any and all phases of your migration to Exchange Server 2016 including planning high availability (HA) system topology for a local, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; determining mass storage capacity required for your virtual machines (VMs), mailbox databases and log files; setting up HLB for high-availability CAS services; planning, configuring and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Progent's Wi-Fi VoIP phone configuration and troubleshooting consultants offer remote and on-premises support to help your organization build and maintain a Cisco Wi-Fi VoIP phone deployment by delivering services that can range from troubleshooting the set up of a wireless VoIP phone or AP to providing comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of an entire campus.
Progent provides businesses of any size professional support for Intrusion Protection Systems and IPsec VPN products from leading firewall and Virtual Private Network security vendors including Palo Alto Networks, Check Point Software, Juniper Networks, Fortinet, and Symantec. Progent can show you how to create a comprehensive security strategy and choose appropriate products from a variety of vendors to support your security goals while staying within your spending limits.
Colocation data centers allow companies to share enterprise-class data centers for hosting computer hardware that supports mission-critical applications and services. Progent's Microsoft and Cisco certified consultants can assist your business with all aspects of your colocation strategy including choosing and moving to a colo site, designing system topology, specifying hardware, on-site and remote troubleshooting, establishing online system management, and education your IT personnel.
Progent's software developers have worked for two decades with .NET technologies and the Visual Studio development environment and can create or update .NET apps quickly and affordably.
Progent's team of application experts can provide in-depth consulting, custom development, deployment help, and online classes for popular business applications that address vital areas including ERP and MRP, financials, management analytics, web application development, and the MS Office suite of business productivity software. As a Microsoft Partner with years of background delivering high-level consulting services online, Progent can assist small businesses anywhere in the United States to avoid the time and expense related to travel and on-premises visits without compromising the effectiveness of consulting support.
If you are a network consultant with system support experience, joining Progent and working for our customers will expand your abilities through interaction with our staff of motivated, high-output consultants. Progent's concentration on offering network consulting and computer support to small companies will give you the chance to consult closely with decision makers and contribute significantly to the success of exciting companies. Also, Our virtual office network provides the most advanced tools for remote service and wireless access to help you to deliver fast solutions when you take on mission-critical problems.
Microsoft Communications Server delivers IM and Real Presence as part of a scalable, enterprise-grade solution featuring enhanced security, seamless compatibility with additional Microsoft products, an expandable, industry-standard development platform, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server allows cost savings and elevated business efficiencies, enhanced individual output, and better intellectual property protection. MS Office Communications Server 2007 has been superseded by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's Microsoft-certified unified communications experts can provide online and onsite configuration support and troubleshooting services for your Office Communications Server 2007 environment and can help you to assess the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also assist you to plan and implement a smooth migration that will add business value to your information network
Microsoft allows you to create transparent hybrid networks that integrate Microsoft 365 Exchange Online and on-premises Exchange deployments. This allows you to have certain Exchange mailboxes hosted on your corporate datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's certified Exchange consultants can help you with any facet of designing, integrating and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange consultants can deliver as-needed support to help you through stubborn technical bottlenecks and also offer extensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange initiative is successfully completed on schedule and on budget.
Progent's Wi-Fi site survey and predictive modeling assist you to design, deploy and troubleshoot a Wi-Fi LAN optimized for your environment, providing you a wireless solution that has the coverage, performance, capacity, QoS, data protection, and roaming ability your company requires. Wi-Fi survey services from Progent include online predictive modeling for designing a wireless LAN and onsite survey services for confirming, tuning, and debugging a functioning Wi-Fi network.
If your company is producing UNIX or Linux software on a network that includes MS Windows-based processors, desktops, and office applications, Progent can provide full-service IT outsourcing that allows you to focus on your field of high-value expertise while avoiding the constant distraction of maintaining your company information system. By using automated network monitoring and by providing remote and in-person assistance when your business needs it, Progent represents an affordable solution for managing an information system that features excellent reliability, security, and efficiency. Progent's UNIX/Linux developer assistance offerings feature comprehensive network support outsourcing, virtual infrastructure, online and on-premises service and repair, proactive network monitoring services, and Help Desk Call Center outsourcing.
Fortinet next-generation firewalls are industry leaders in delivering best-in-class performance for SSL inspection. Progent's Fortinet FortiGate firewall consultants can assist your business to deploy your Fortinet FortiGate firewalls to safeguard all your IT assets at the enterprise edge, within the data center core, at branches, and in the cloud.
Microsoft Windows Server 2012 R2 Hyper-V improves virtualization in important areas such as secure multitenancy, flexible network infrastructure, cloud support, expandability and throughput, and fault tolerance. Progent's Microsoft-certified consultants can help your business to benefit from Windows Server 2012 R2 Hyper-V to install and maintain virtual servers to reduce network expenses and enhance productivity.
Progent's Microsoft experts provide small and mid-size businesses enterprise-grade consulting support for Microsoft Systems Management Server 2003 and Configuration Manager 2007, Microsoft's solutions for update and deployment automation. Configuration Manager 2007 is the new title for the change management solution formerly known as Systems Management Server. System Center Configuration Manager provides a range of new features to Systems Management Server 2003 including full automation, built-in Vista Windows Server 2008 support, quarantine support, and device driver management. Progent's certified engineers can help you use SMS Server or System Center Configuration Manager economically for streamlined OS and application deployment, security patch control, software metering, and software license reconciliation. Progent's consultants can also assist your company to move efficiently from Microsoft Systems Management Server 2003 to System Center Configuration Manager.
The current ASA 5500-X Series of firewalls with Firepower Services provide substantially more value than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-certified CCIE network consultants can assist you to manage your legacy PIX or ASA 5500 firewalls or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to plan, integrate, tune, administer and troubleshoot firewall environments based around Cisco ASA firewalls with Firepower Services.
Progent's Microsoft-certified consultants can assist your business to plan for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to upgrade smoothly to SCCM 2012 from a legacy device management platform or assist you to modify your current SCCM 2012 environment to support your evolving business requirements. In addition, Progent can assist you to build a software foundation that takes full advantage of SCCM by providing expertise with associated Microsoft technologies such as ADDS, SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services.
Progent offers onsite education designed for people who want to broaden their understanding of the macOS and OS X operating system, Mac hardware, or Mac office applications including Word, Excel, and Outlook for Mac. Progent also can provide customized group or individual online classes for Mac application software.
Progent can help your organization in any facet of your upgrade to Exchange Server 2019 such as deploying Windows Server 2019 for hosting Exchange; planning high availability architecture for an on-premises, cloud-based or hybrid deployment; moving mailboxes; planning and configuring Hyper-V; setting up HLB; configuring DAG groups with MCDB caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365 and configuring Outlook clients.
Progent's certified professionals can assist you to evaluate the advantages of Windows Server 2012 R2 for your organization, create pilot systems and migration plans, tune your network infrastructure for on-premises, multi-site, cloud-based, and partial-cloud environments, train your IT support staff, develop an enterprise-wide security plan, automate network administration, assist with application development, and build and validate a DR/BC plan.
Progent's certified consultants can help your company to pilot Windows 7 to verify application compatibility and to check its speed and stability running with your applications. Progent's consultants can also help you to estimate the likely business advantages of adopting Windows 7. If you decide that Windows 7 fits your business, Progent can assist your IT organization to design and carry out a non-disruptive migration to Microsoft Windows 7 from a previous version of Windows.
Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to back up and restore your Microsoft 365 mailboxes, files residing on your organization's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows laptops and desktops.