Progent provides small and medium size businesses expert support for Intrusion Protection products and IPsec VPN products from major firewall and VPN security companies such as Check Point Software, Juniper Networks, and SonicWall. Progent can show you how to design a comprehensive security plan and select the right technologies from a variety of suppliers to support your security objectives while staying within your budget restraints.
Progent's Microsoft-certified Intune consultants can assist you to understand the business case for adopting Intune for configuring and managing your web-facing mobile computers including laptops, smartphones, and tablets based on Windows, iOS, and Google Android. Progent can help your company to configure policies, plan and deploy pilot environments to confirm the benefits of Intune for your environment, install Intune across your enterprise, integrate Intune with System Center Configuration Manager for single-console change management, and troubleshoot your Intune solution.
For desktop and application virtualization, Progent offers the support of a Citrix XenDesktop expert who can assist your company to plan a XenDesktop environment that improves the strategic impact of your IT network; integrate XenDesktop technology with your servers, end-user computers, and printers; upgrade your existing desktop virtualization software to the latest versions of XenDesktop; and deliver comprehensive remote technical support. Progent can also instruct your network managers to follow best practices to maintain XenDesktop effectively.
NetDocuments (NetDocs) is a leading cloud-based document management system designed for the legal profession. Progent can provide online access to NetDocuments consultants who can help legal departments and law firms to plan, deploy, manage, optimize, or debug a document management system (DMS) environment powered by NetDocuments.
Progent's Microsoft and Cisco certified Consultants provide several service programs to help medium-size and large organizations create an efficient and successful internal Computer Support Helpdesk. Progent's consulting services include Return on Investment evaluation, process analysis and improvement, management reporting, training of in-house staff, and documentation of processes. Progent's Software Selection and Integration Services help businesses sift through the various top level Help Desk application programs on the market and determine which packages might be too costly, miss key functions, or align poorly with your company's business goals. Progent also provides temporary staffing for companies who need to reinforce their internal Help Desk team for occasional projects or to substitute for vacationing or incapacitated personnel.
Progent's certified Windows Server 2022 experts can help your company to plan and implement an efficient migration to Windows Server 2022 using a self-hosted deployment architecture or a hybrid model that combines cloud-based Windows Server on Azure with an on-site implementation of Windows Server 2022.
Progent’s Technical Response Center provides national remote help for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Premier service engineers offer phone support and online secure network connection to isolate and resolve network problems quickly and affordably. The scope of technical expertise represented by Progent's team of nationwide support engineers allows Progent to escalate even the toughest problems to appropriate specialists as required.
Microsoft Windows 8.1 is engineered to power devices from smart phones and tablets to engineering workstations. An abundance of innovative capabilities, such as touch screen support and signature live tiles user interface, provide a wide range of benefits for companies who know how to exploit them. Progent's Windows consultants can help bring your organization up the learning curve with Windows 8.1 and make sure you derive significant business value from the operating system's many technical enhancements.
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating key sales activities including listings, orders, payments, fulfillment, and reports. By tapping into Amazon's extensive online selling environment and automating their sales, vendors can broaden their reach, reduce their cost of sales, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and speed up your return on investment.
Progent's Microsoft-certified consultants can help your company to automate desktop PC software update management by providing expertise with administration platforms like System Center Configuration Manager 2007, Systems Management Server 2003, and WSUS.
For businesses with a mix of Apple Mac and Microsoft Windows desktops, there are two basic alternatives for using Windows-dependent applications on an Apple Mac: an external connection to an actual Windows computer or local simulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Apple Mac enables you to connect an Apple Mac to a remote Microsoft Windows-powered PC to use Microsoft Windows applications and share network resources. Microsoft's Virtual PC for Mac emulates Microsoft Windows on a Mac system so you are able to use Windows software locally. Progent's macOS and Mac OS X technology support experts can help your business to maintain these products for using Windows software on your Apple Macs and can in addition assist your organization to assess and configure third-party products for Windows PC simulation.
Progent can assist businesses of any size to follow best practices to set up SCVMM 2012 hosts and host groups, fabric, storage systems, and libraries; design, deploy, and administer private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring. Progent can assist you to upgrade from an older release of System Center Virtual Machine Manager or from a third-party management platform, and Progent can show you how you to enhance and troubleshoot your existing SCVMM environment so you get the highest possible business value.
The service background of Progent's certified Microsoft Windows Server 2003 consultants, with an average of over 10 years of support in Microsoft integration, assures you success in identifying the version and set up of Windows 2003 Server that matches best with your business strategy. Progent can also assist you with planning, installing, managing and supporting sophisticated information technology solutions based on Windows Server, and can streamline your upgrade from Windows 2000 or Microsoft Windows NT.
Wi-Fi access point patch management Consulting Services
Progent's certified consultants can help you to evaluate the business value of Windows Server 2012 R2 for your company, create test systems and migration plans, tune your infrastructure for on-premises, multi-location, cloud-based, and partial-cloud environments, educate your IT management, team, create an enterprise-wide security strategy, automate IT management, help with application development, and generate and test a disaster recovery/business continuity plan.
Progent's Palo Alto Networks firewall consultants can help you choose, configure, and manage Palo Alto Networks firewall appliances to create a modern security environment that spans your data center and cloud-based resources and guards any user anywhere with any device.
ProSight Data Protection Services ECHO from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information.
Progent's Microsoft-certified consultants can provide remote or in-person support to help organizations of any size to design, implement, administer, and repair a backup/restore solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to migrate from older versions of SCDPM or from a different backup platform, and Progent can integrate your Data Protection Manager deployment for on premises, cloud, or hybrid environments. Progent can provide as-needed help for fixing especially stubborn issues, or full project management services. Progent's consultants can also help you to design Data Protection Manager into an enterprise-class disaster recovery strategy.
Progent's wireless site survey and predictive modeling make it easy to plan, deploy and troubleshoot a Wi-Fi LAN adapted to your environment, offering your business a wireless solution that has the coverage, performance, capacity, Quality of Service, data protection, and hand-off ability your business needs. Wi-Fi site survey services from Progent include online predictive modeling for designing a wireless network and on-premises survey services for validating, optimizing, and troubleshooting a functioning Wi-Fi network.
The knowledge and experience of Progent's certified Windows Server consulting team, with an average of over 10 years of support in Microsoft integration, assures you success in identifying the version and set up of Windows 2003 Server that aligns best with your business strategy. Progent can also assist you with planning, installing, managing and supporting powerful IT applications based on Microsoft Windows Server 2003, and can streamline your upgrade from Windows 2000 or Windows NT.
Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small or mid-size company's servers in an environment that delivers the highest level of availability and scalability and is also simple to migrate to any data center. ProSight Virtual Hosting services are built upon mature virtualization techniques that enable small businesses with mixed- platform environments to economize significantly on the expense of capital equipment, infrastructure support, and IT management while benefiting from enterprise-class reliability and an unprecedented level of vendor independence.
Progent's ProSight family of managed IT services are intended to offer organizations who have minimal in-house IT support teams with affordable help from world-class management platforms and consulting expertise. Benefits of Progent's ProSight catalog of managed IT services include fixed IT maintenance costs, smart automation of routine management tasks, ongoing adoption of the latest technology, smooth transition from older systems to modern solutions, improved fit between computer technology with strategic objectives, guidance from veteran IT experts, and freeing up management to concentrate on business issues instead of fast-evolving computer technology.
The Help Desk Call Center service model used by Progent offers small organizations an affordable option to reliance on independent consultants by offering extensive expertise shared by numerous engineering teams, optional round-the-clock access to emergency assistance, fast escalation to appropriate engineers for solving the most difficult issues, support consistency and dependability, prompt follow-up overseen by veteran support managers, a choice of convenient ways for requesting service jobs, and a high level of progress transparency enabled by trouble ticket tracking and accessible via a web-based portal.
Progent offers nationwide remote technical support and consulting services for companies that operate macOS and OS X networks or whose information systems feature a mix of Mac and Microsoft Windows products. Progent's consultants offer Mac clients a variety of IT services including desktop support, upgrading to the latest edition of macOS from earlier editions of Apple macOS or OS X, plus expertise with Mac applications. Progent can also assist you with Apple iPhone and iPad support, or migrating to iCloud services. Online network consulting provides maximum return for your IT dollar by extending client efficiency and shortening the time charged for computer repair services. Advanced online access utilities and experienced service specialists and engineers combine to enable Progent to handle the majority of IT problems without squandering time and expense by going to your site. In the vast majority of cases your network issues can be dealt with by telephone or through a combination of phone help and remote connectivity. Progent can make available Cisco CCIE infrastructure engineers and CISA and CISM premier security specialists to help with the toughest system problems.
Progent has more than a decade of experience configuring, maintaining and troubleshooting the core platforms included with System Center and can help your organization to plan, install, maintain, and repair your System Center solution to maximize the uptime and responsiveness of your critical IT resources across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-based datacenters. Progent can assist your organization to migrate to the current edition of System Center from a previous release or from another datacenter management solution to provide the advantages of best-in-class provisioning, management automation, security, plus infrastructure and critical application performance monitoring.
Progent’s Microsoft-certified engineers can help you to enhance your desktops from 32 bits to 64 bits. Progent can assist you to understand the costs and advantages of moving to 64-bit desktop computing, plan an efficient migration process that minimizes business disruptions, and offer economical, expert remote help to assist your company to configure 64-bit PC desktop software and application software on your existing hardware.
Progent's Microsoft-certified consultants can help businesses of all sizes to follow leading practices to configure System Center 2012 Virtual Machine Manager hosts, networking, storage, and libraries; plan, deploy, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for comprehensive reporting. Progent can assist your business to migrate from an older version of SCVMM or from a third-party management platform, and Progent can help you to enhance and troubleshoot your current SCVMM 2012 ecosystem so you get the highest possible return on investment.
Progent’s Co-managed Help Desk service makes it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's pool of certified technical support technicians and subject matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative service desk solution based on ConnectWise Manage, the leading shared PSA platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent’s team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry experience, in the trenches of network service, performing a wide range of technical projects for an extensive mix of customers. Every Progent support professional shares a refined set of individual best practices which are incorporated into company-wide leading practices standards that Progent instills in its support staff. This guarantees that you get not only world-class IT capability, but also a support engineer with proven approaches for applying technical knowledge to solve real-world network problems efficiently.
Before Progent’s Microsoft Operations Manager solution, system issues were handled reactively, once workers complained about them. With the help of proactive, automated alerts and trend analyses sent by Microsoft Operations Manager, Progent can now address network issues before they becomes critical enough to disrupt network availability. Thanks to Microsoft Operations Manager, Progent can resolve incipient problems before customers suspect that the problems exist. Progent offers help for MOM 2005 and MOM 2000 to deliver small business networks enterprise-class reliability, safety and productivity.
Progent provides network support for medium size businesses who have 100 to 250 system users. The mid-size company or work group has typically been an overlooked part of the market for IT consulting expertise. The overhead and support access models of large third-party support firms make them too costly for the ordinary small company or small medium business (SMB), which usually relies on a modest information technology budget with which to support an IT system whose complexity and sophistication are often comparable to the information systems of far bigger companies. Progent's service delivery model, which takes great advantage of remote service, virtual network technology and 24x7 network monitoring, significantly lowers the network maintenance costs of a small-medium business while providing the mid-size organization with enterprise-level service from certified, IT experts knowledgeable in a broad array of midsized business technologies. If your mid-sized company or small business is looking for levels of IT support needed by a medium size organization without budgeting big-company prices, contact Progent.
If your organization does not need emergency online support but you think you will require technical services with your information system soon, you can save time and money and ensure that the appropriate expertise will be available when you need it by getting in touch with a Progent sales agent and signing up as a customer. For more information, call 800-993-9400 or send email to email@example.com.
Microsoft Lync 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop sharing, as well as IP-based and public switched telephone network (PSTN) voice communication. Microsoft Lync 2010 can extend the functionality of Microsoft Exchange, SharePoint and Office or cloud-based Microsoft 365 and simplify management via integration with Active Directory. Lync 2010 can also cut expenses by eliminating Voice-over-IP equipment and subscription services, PBX gear, or conventional video conferencing solutions. Progent's certified IM and Presence experts can provide online and onsite support to assist your company to maintain and repair your current Lync 2010 environment or evaluate the benefits of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also help you to design and carry out a smooth Skype for Business migration.
The knowledge and experience of Progent's certified Windows Server consultants, with an average of more than 10 years of support in Microsoft integration, ensures you success in identifying the edition and configuration of Windows 2003 Server that aligns most closely with your company's goals. Progent can also help you with designing, deploying, managing and troubleshooting sophisticated IT solutions based on Windows Server, and can streamline your migration from Windows 2000 Server or Microsoft Windows NT.
VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent runbook for recovering applications and services rapidly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can produce audit reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's Microsoft Premier engineers can provide expert support for enterprise-wide deployments of Microsoft Exchange Server. Progent's experts can show you how to prepare for multi-location Exchange Server rollouts or upgrades and can provide onsite personnel to help enterprises with installations of Exchange Server in the or any region served by Progent's consultants.
Microsoft 365 Exchange Online lets you use cloud-based virtual machines, mailboxes and associated Exchange infrastructure to lower hardware costs and management overhead. You can configure Exchange Online to run all your Exchange mailboxes, or you can run a hybrid architecture that incorporates both local as well as cloud-resident mailboxes. Progent's Microsoft-certified consultants can provide affordable online technical support to help your organizations to assess the potential advantages of Microsoft 365 Exchange Online, plan a network topology that aligns with your business needs and IT budget, carry out a non-disruptive migration from your existing Exchange organization to one that includes Exchange Online, train your IT staff and users, and provide ongoing consulting and troubleshooting.
Fortinet next-generation firewalls (NGFWs) are industry leaders in delivering best-in-class performance for encrypted data inspection. Progent's Fortinet firewall experts can help your business to configure your Fortinet firewalls to safeguard your IT assets at the enterprise perimeter, within the data center, at branch locations, and in the cloud.