ProSight Remote Monitoring and Management (RMM) Services

ProSight Reporting is a growing family of in-depth reporting tools designed to work with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

Conventional reporting services for ticketing and monitoring systems offer a wealth of information, but they often require significant time and effort for managers to sift through mountains of data in order to zero in on potential problem areas. ProSight Reporting uses Microsoft Graph and color coding to highlight and contextualize critical issues like inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems clearly, concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money.

Standard and Custom Reports
Progent's ProSight Reporting services include a set of standard reports appropriate for your ticketing or network monitoring application and also allows custom reports based on your particular needs. As an example, standard monthly reports for the ProSight Reporting plug-in for the ConnectWise Manage ticketing platform include:

• Response/Resolution Times
• Tickets/Open Closed
• "Tickets Closed By" broken down by teams with closure percentages
• Type, Subtypes, and Items
• Tickets by sites
• Survey responses and ratings

Top Features and Benefits
Progent has developed ProSight Reporting based on over two decades of experience providing remote support in the time-critical areas of ticketing and network monitoring. Key features and benefits of ProSight Reporting include:

• Vital Information At a Glance: ProSight Reporting is designed to translate mountains of collected data into actionable reports.
• Close-to-Real-Time Reports: ProSight Reporting is able to deliver close-to-real-time data, providing accurate information on the current state of clients.
• Color Coding: Color coding makes potential problems or areas of high spending stand out so they can be addressed quickly before they impact service quality or profit.
• Standard Reports: ProSight Reporting includes standard reports that extract critical information from the ticketing or IT management platform they support.
• Custom Reports: Progent can develop custom reports based on the particular needs of your organization.
• Multiple Integrations: The growing family of plug-ins for ProSight Reporting support ConnectWise Manage, ConnectWise Automate, Customer Thermometer, and SentinelOne. Upcoming integrations include ConnectWise Command and ConnectWise Sell. Many others are available.

Other ProSight Managed Services Offered by Progent
In addition to ProSight Reporting, Progent's ProSight line of IT management services includes other low-cost remote monitoring and management services that cover various key facets of your information network including endpoint security, backup and disaster recovery, email content filtering, server and desktop monitoring, virtual machine hosting, patch management, and IT documentation control. Partnerships with top RMM technology providers allow Progent to offer small and medium-size businesses the advantages of the same cutting-edge monitoring and management technology used by major enterprises.

Managed services available from Progent include:

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to disrupt your network. Find out more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight LAN Watch with NinjaOne RMM: Centralized RMM Solution for Networks, Servers, and Desktops
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for managing your client-server infrastructure by providing tools for performing common tedious tasks. These can include health checking, patch management, automated repairs, endpoint deployment, backup and restore, anti-virus defense, remote access, standard and custom scripts, resource inventory, endpoint status reporting, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it transmits an alarm to your designated IT personnel and your Progent consultant so that potential issues can be taken care of before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

• ProSight Data Protection Services (DPS): Managed Backup and Recovery Services
  Progent has partnered with leading backup/restore software providers to create ProSight Data Protection Services (DPS), a family of offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup processes and allow transparent backup and rapid recovery of critical files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss caused by equipment failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or application glitches. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

• ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
  Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo supports single-tap identity verification with iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a secured application and enter your password you are requested to verify who you are via a device that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be used as this second means of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You may designate several verification devices. For more information about Duo identity validation services, refer to Duo MFA two-factor authentication (2FA) services for access security.

• Progent's Outsourced/Shared Help Center: Help Desk Managed Services
  Progent's Support Center managed services enable your IT team to offload Help Desk services to Progent or split activity for Service Desk support transparently between your in-house network support group and Progent's extensive pool of IT service engineers and subject matter experts. Progent's Co-managed Service Desk provides a smooth supplement to your in-house IT support team. Client interaction with the Help Desk, delivery of support services, problem escalation, trouble ticket generation and tracking, performance metrics, and maintenance of the support database are cohesive whether issues are taken care of by your internal IT support group, by Progent's team, or both. Learn more about Progent's outsourced/co-managed Help Desk services.

• Progent Active Protection Against Ransomware: AI-based Ransomware Identification and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection (EPP) managed service that utilizes cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. Progent Active Security Monitoring services protect on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ransomware protection and cleanup services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's managed services for patch management offer businesses of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving IT network. In addition to maximizing the security and functionality of your computer network, Progent's software/firmware update management services free up time for your IT team to focus on line-of-business initiatives and activities that deliver maximum business value from your network. Read more about Progent's patch management services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's cutting edge behavior analysis tools to guard physical and virtual endpoint devices against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
  ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The interview is intended to help assess your company's ability to block ransomware or recover quickly after an assault by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, DopplePaymer, Conti or Nephilim. Progent will consult with you personally to collect information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup environment that reduces your exposure to ransomware and aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

Contact Progent to Find Out More about ProSight Reporting
For pricing information and to learn more about how ProSight Reporting services can cut management costs and increase network productivity, call Progent at 800-993-9400 or visit Contact Progent.