ProSight Reporting ConsultantsProSight Reporting is an expanding line of real-time reporting utilities designed to work with popular ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

Conventional reporting solutions for ticketing and network monitoring provide a wealth of information, but they often require substantial digging for network managers to sift through loads of statistics in order to uncover issues, potential problem areas}. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money.

ProSight Reporting Expertise

ProSight Reporting includes standard reports and supports custom reporting

Standard and Custom Reports
Progent's ProSight Reporting services provide a set of built-in reports appropriate for your ticketing or network monitoring application and also permits custom reports based on your organization's needs. For example, standard reports for the ProSight Reporting integration for the ConnectWise Manage ticketing platform include:

  • Response/Resolution Times
  • Tickets/Open Closed
  • "Tickets Closed By" broken down by teams with closure percentages
  • Type, Subtypes, and Items
  • Tickets by sites
  • Survey responses and ratings
Multiple Plug-ins
ProSight Reporting currently works with ConnectWise Manage, ConnectWise Automate, Customer Thermometer, and SentinelOne. Potential integrations include ConnectWise Command, ConnectWise Sell, SmileBack, QuickBooks (onprem and online), Veeam, IT Glue, Liongard, Jamf, Autotask, Accelo, GitHub, OneDrive, SmileBack, Salesforce, Infusionsoft (Keap), Zendesk, MySQL, SQL Server, PRTG Network Monitor, Dropbox, PostgreSQL, Microsoft Dynamics GP, and many others.

Key Features
Progent has designed ProSight Reporting informed by more than two decades of experience delivering remote support in the time-critical fields of ticketing and network monitoring. Top features of ProSight Reporting include:

  • Critical Knowledge Without Hassle: ProSight Reporting is designed to translate mountains of collected data into high-value reports.
  • Near-Real-Time Reports: ProSight Reporting is able to provide close-to-real-time data, offering current and accurate information on the present status of customers and asssets.
  • Color Coding: Color coding makes possible issues or areas of excessive spending stand out so they can be handled promptly before they impact support quality or income.
  • Standard Reports: ProSight Reporting comes with built-in reports that expose vital data from the ticketing or IT management platform they support.
  • Custom Reports: Progent can develop customized reports based on the particular needs of your business.
  • Multiple Integrations: The expanding family of plug-ins for ProSight Reporting support ConnectWise Manage, ConnectWise Automate, Customer Thermometer, and SentinelOne. Future integrations include ConnectWise Command and ConnectWise Sell. Many others are possible.
Download Progent's ProSight Reporting Datasheet
To view Progent's ProSight Reporting datasheet, click:
Progent's ProSight Reporting Datasheet. (PDF - 847 KB)

Other ProSight Managed Services Offered by Progent
In addition to ProSight Reporting, Progent's ProSight line of IT management services includes other low-cost remote monitoring and management services that cover various key facets of your information network including endpoint security, backup and disaster recovery, email content filtering, server and desktop monitoring, virtual machine hosting, patch management, and IT documentation control. Partnerships with top RMM technology providers allow Progent to offer small and medium-size businesses the advantages of the same cutting-edge monitoring and management technology used by major enterprises.

Managed services available from Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior machine learning tools to defend physical and virtual endpoints against new malware assaults like ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Backup and Disaster Recovery Services
    Progent has partnered with advanced backup technology providers to create ProSight Data Protection Services, a selection of management offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your backup processes and allow transparent backup and fast restoration of vital files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from equipment breakdown, natural calamities, fire, malware such as ransomware, user mistakes, malicious insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to deliver centralized management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their connectivity hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that all looming issues can be addressed before they can impact productivity. Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more about ProSight IT Asset Management service.

  • Active Defense Against Ransomware: AI-based Ransomware Identification and Remediation
    Progent's Active Defense Against Ransomware is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. Progent ASM services safeguard on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ransomware defense and recovery services.

  • Outsourced/Co-managed Help Center: Call Center Managed Services
    Progent's Support Center services allow your information technology staff to outsource Call Center services to Progent or split responsibilities for Help Desk services seamlessly between your internal support resources and Progent's extensive roster of IT support technicians, engineers and subject matter experts (SMEs). Progent's Shared Service Desk provides a smooth supplement to your core support team. User interaction with the Help Desk, delivery of technical assistance, issue escalation, ticket generation and tracking, performance measurement, and management of the support database are consistent regardless of whether incidents are resolved by your corporate IT support organization, by Progent, or a mix of the two. Learn more about Progent's outsourced/shared Help Center services.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. Besides maximizing the security and reliability of your computer environment, Progent's software/firmware update management services allow your IT staff to focus on line-of-business initiatives and tasks that derive maximum business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured application and give your password you are requested to verify who you are on a unit that only you have and that is accessed using a different network channel. A wide selection of out-of-band devices can be used as this second form of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate multiple validation devices. For details about Duo two-factor identity authentication services, see Duo MFA two-factor authentication services for access security.
Download Progent's 10 Benefits of Managed IT Services White Paper
To download a white paper describing why managed services are rapidly replacing the traditional break/fix model of network support for small and mid-size organizations, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)

ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness either to counter ransomware or recover quickly after an attack by a ransomware strain like Ryuk, Maze, Sodinokibi, Netwalker, Phobos, Conti or Nephilim. Progent will work with you personally to collect information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery system that reduces your vulnerability to ransomware and meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

Contact Progent to Find Out More about ProSight Reporting
For pricing information and to learn more about how ProSight Reporting services can cut management costs and increase network productivity, call Progent at 800-993-9400 or visit Contact Progent.

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    Years of background delivering Microsoft expertise and Cisco network consulting has enabled Progent to build a unique ability for supporting branch offices that require IT service with the flexibility common to with small organizations but which offers effective client interaction, thorough documentation, and compliance with enterprise IT protocols. If your enterprise has a remote office situated anywhere in California or any area served by Progent's engineers, Progent can provide a broad range of in-person and off-site IT consulting services and system design expertise.

  • 24/7 Remote Technical Support ProSight Reporting Network Infrastructure Management
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  • Top Rated IT Training Support Services Expert Training Engineer
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  • Software Outsourcing Consultant Microsoft Mac and Linux Desktop
    Desktop Technology IT Specialist

    Progent can deliver a variety of economical remote and onsite consulting services to assist you to configure, manage, and troubleshoot desktops and mobile devices based on Microsoft Windows, macOS/OS X, iOS, Android, or Linux.

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