IT Help for Midsize Businesses

ProSight Reporting is a growing line of real-time reporting tools created to integrate with popular ticketing and IT monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

Typical reporting services for ticketing and IT monitoring provide an abundance of data, but they can require significant time for managers to search through mountains of statistics in order to uncover serious, potential problem areas}. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money.

Standard and Custom Reports
Progent's ProSight Reporting services include a collection of standard reports appropriate for your specific ticketing or network monitoring platform and also allows customized reports that address your organization's requirements. For example, built-in monthly reports for the ProSight Reporting plug-in for the ConnectWise Manage ticketing platform include:

• Response/Resolution Times
• Tickets/Open Closed
• "Tickets Closed By" broken down by teams with closure percentages
• Type, Subtypes, and Items
• Tickets by sites
• Survey responses and ratings

Top Features
Progent has designed ProSight Reporting informed by over two decades of experience delivering remote help in the time-critical areas of ticketing and network management. Key features of ProSight Reporting include:

• Vital Knowledge At a Glance: ProSight Reporting is intended to distill masses of collected data into actionable reports.
• Near-Real-Time Reports: ProSight Reporting can provide near-real-time data, offering timely and correct information on the present status of customers and resources.
• Color Coding: Color coding in ProSight Reporting allows potential issues or areas of excessive spending stand out so they can be handled promptly before they degrade support quality or profit.
• Standard Reports: ProSight Reporting comes with built-in reports that expose vital information from the ticketing or network management package they support.
• Custom Reports: Progent can build customized reports that address the particular requirements of your organization.
• Multiple Integrations: The expanding line of plug-ins for ProSight Reporting work with ConnectWise Manage, ConnectWise Automate, Customer Thermometer, and SentinelOne. Upcoming plug-ins include ConnectWise Command and ConnectWise Sell. Many others are possible.

Other ProSight Managed Services Offered by Progent
In addition to ProSight Reporting, Progent's ProSight line of IT management services includes other low-cost remote monitoring and management services that cover various key facets of your information network including endpoint security, backup and disaster recovery, email content filtering, server and desktop monitoring, virtual machine hosting, patch management, and IT documentation control. Partnerships with top RMM technology providers allow Progent to offer small and medium-size businesses the advantages of the same cutting-edge monitoring and management technology used by major enterprises.

Managed services available from Progent include:

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so that all potential issues can be addressed before they can disrupt your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight LAN Watch with NinjaOne RMM: Unified RMM for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for monitoring and managing your client-server infrastructure by providing an environment for performing common time-consuming tasks. These can include health monitoring, patch management, automated repairs, endpoint configuration, backup and restore, anti-virus defense, remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging help. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it transmits an alert to your designated IT management staff and your assigned Progent technical consultant so emerging problems can be fixed before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight Data Protection Services: Backup and Disaster Recovery Services
  Progent has worked with leading backup/restore software providers to create ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and enable transparent backup and fast restoration of vital files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, user mistakes, ill-intentioned insiders, or software glitches. Managed services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

• ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
  Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Android, and other personal devices. With Duo 2FA, when you log into a protected online account and enter your password you are asked to confirm your identity on a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used for this added means of authentication including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register multiple verification devices. For more information about ProSight Duo two-factor identity validation services, go to Duo MFA two-factor authentication services.

• Outsourced/Co-managed Service Center: Help Desk Managed Services
  Progent's Call Desk services allow your information technology group to offload Support Desk services to Progent or divide activity for Help Desk services transparently between your internal support staff and Progent's extensive pool of certified IT support engineers and subject matter experts. Progent's Co-managed Service Desk offers a transparent extension of your in-house network support team. Client access to the Help Desk, delivery of technical assistance, problem escalation, ticket generation and tracking, efficiency metrics, and management of the service database are consistent whether incidents are taken care of by your internal network support resources, by Progent, or by a combination. Learn more about Progent's outsourced/co-managed Call Center services.

• Progent Active Protection Against Ransomware: AI-based Ransomware Detection and Cleanup
  Progent's Active Defense Against Ransomware is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. Progent ASM services safeguard local and cloud resources and offers a unified platform to manage the complete threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ransomware protection and recovery services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for software and firmware patch management provide businesses of any size a versatile and affordable solution for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving information network. Besides maximizing the protection and reliability of your computer environment, Progent's patch management services allow your IT staff to focus on more strategic projects and tasks that derive the highest business value from your network. Read more about Progent's patch management services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's next generation behavior machine learning tools to guard physical and virtual endpoints against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The interview is designed to help evaluate your company's preparedness either to block ransomware or recover rapidly after an attack by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, Phobos, Conti or Egregor. Progent will consult with you directly to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup environment that minimizes your vulnerability to ransomware and aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

Contact Progent to Find Out More about ProSight Reporting
For pricing information and to learn more about how ProSight Reporting services can cut management costs and increase network productivity, call Progent at 800-993-9400 or visit Contact Progent.