Progent provides national online phone support and troubleshooting services for businesses that run macOS and OS X environments or whose information systems include a mix of Apple Mac and Microsoft Windows products. Progent's consultants offer Apple macOS and OS X users a variety of services such as desktop support, migration to the latest version of macOS from earlier versions of macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also assist you with Apple iPhone and Apple iPad integration and management, or migrating to Apple's iCloud. Online technical support offers optimum leverage for your information technology dollar by preserving client efficiency and limiting the time charged for network repair services. Sophisticated remote access technology and experienced service specialists and consultants allow Progent to handle the majority of network issues without squandering time and money by going to your site. In most of cases your IT problems can be remediated by telephone or via a combination of phone help and online network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISSP certified security professionals to help with the toughest network issues.
Progent can provide the services of a CRISC-certified risk management expert to assist your company to plan and implement an enterprise risk management (ERM) solution following best practices promoted by CRISC and geared to align with your company's risk appetite, business objectives, and IT budget.
Microsoft Windows 8.1 is designed to run on devices from smartphones and tablets to power-user desktops. A wealth of innovative capabilities, including touch screen support and iconic tile GUI, offer a broad range of advantages for companies who know how to put them to work. Progent's Windows consultants can assist bring your business up the learning curve with Windows 8.1 and make sure you derive maximum competitive value from the product's various technical enhancements.
Progent can assist your IT team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that utilize local resources as well as one or more cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services that include Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has two decades of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Lync Server 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop sharing, as well as IP-based and public switched telephone network (PSTN) voice communication. Lync 2010 can enhance the capability of Exchange, SharePoint Server and Office or cloud-based Microsoft 365 and simplify management through integration with Active Directory. Lync 2010 can also cut capital and operational costs by eliminating VoIP hardware and subscription fees, PBX systems, or legacy video conferencing technology. Progent's certified IM and Presence consultants can provide remote and on-premises support services to assist you to manage and troubleshoot your current Lync Server 2010 deployment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's new release of the product family. Progent can also help you to design and carry out a smooth Skype for Business migration.
Server growth wreaks havoc on IT budgets and administrative resources. Server reduction through a virtual infrastructure offers lower total cost of ownership of hardware and quicker ROI, more leveraged use of servers, streamlined operations, enhanced system uptime, and easier management. Typical uses for virtual servers include resource consolidation, economical hosts for line-of-business legacy applications running on obsolete operating systems, and affordable isolation of software development or evaluation systems from on-line systems.
Altaro VM Backup software from Hornetsecurity provides small and mid-size organizations a dependable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for local, remote, distributed, and cloud architectures and also enables cost-effective backup to Microsoft Azure storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of remote or on-premises services to help you to design, deploy, optimize and troubleshoot a modern backup and disaster recovery solution powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/recovery service powered by on Altaro VM Backup software.
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of vital assets.
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of critical assets.
Progent's Apple Mac support consultants can assist you with a wide range of system foundation areas such as system architecture, remote and mobile connectivity, internetwork communication, protection, and new technologies such as VoIP and fast wireless networking. For business networks built solely on Mac OS X or for environments incorporating a combination of Mac, Linux and Windows powered servers and desktops, Progent has the experience and size to deal with the complexity of planning, configuring, and maintaining a system architecture that is reliable, safe, productive and aligned with your corporate objectives. Progent can show you how to deploy Apple's Xserve enterprise servers, Xserve RAID non-stop storage products, and Apple's Xsan SAN solution. Progent can also provide certified professionals to support Cisco routers and switches.
Progent's proven ransomware recovery experts can help your business to restore an IT network damaged by a ransomware cryptoworm like Ryuk, Dharma, Hermes, or Locky.
Lync 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop collaboration, and both IP-based and public switched telephone network calling. Microsoft Lync Server 2010 can enhance the capability of Microsoft Exchange Server, SharePoint and Office or cloud-based Microsoft 365 and simplify management via integration with Windows AD. Lync can also cut capital and operational costs by doing away with Voice-over-IP hardware and subscription services, PBX gear, or conventional video conferencing technology. Progent's certified IM and Presence experts offer remote and on-premises support to assist you to manage and repair your existing Lync 2010 environment or assess the benefits of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's new version of the product family. Progent can also assist your organization to design and carry out an efficient Skype for Business upgrade or a migration to Microsoft Teams.
Progent's veteran group of IT consultants and subject matter specialists have years of experience delivering online and on-premises support for organizations of all sizes who want to integrate Android phones into their IT networks so that mobile clients can be productive while on the go. Progent offers the range of skills to resolve technical problems that span numerous vendors and that entail a combination of legacy and up-to-date information technology. Progent offers affordable remote technical support to assist you with any aspect of designing, implementing, managing and troubleshooting your BYOD solution. Progent can deliver occasional technical support to help you to handle especially stubborn technical problems, or Progent can provide comprehensive project management support to help you finish major IT projects on schedule and within budget. Progent can assist with local, cloud-based, or hybrid networks and offers expertise with all major operating systems, apps, management tools and hardware infrastructure. Progent also offers specialized group or one-on-one training to show you how to manage and use Android phones and tablets to maximize their business value.
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the health of vital assets.
Progent's ProSight Virtual hosting services provide small companies a variety of advantages including reduced capital costs, savings on operational expense, better management focus, world-class protection, greater availability, and business continuity.
Progent's Microsoft certified support team can help you define and deploy an efficient in-place Microsoft Exchange 2003 upgrade strategy that minimizes productivity downtime, reduces ongoing support demands, and makes your Exchange Server 2003 easy to manage. For complex multiple server or multi-site migrations, Progent has the background to complete your move quickly and affordably. Progent's Microsoft Exchange 2003 help, troubleshooting, and consulting offerings include expertise with the integration of third-party enhancements of Microsoft Exchange 2003 Server that are best aligned to your business goals.
Progent's consultants can assist you with every stage of Microsoft Azure migration such as requirements definition, readiness evaluation, solution architecture, pre-production testing, deployment, centralized management, performance optimization, software license management, disaster recovery strategies, security policy enforcement, and compliance assessment. Progent can assist you to configure and troubleshoot firewalls and VPN tunnels so that your clients can securely connect to Azure services, and Progent's Microsoft-certified consulting experts can assist you set up key Microsoft technologies to work in Azure including Microsoft Windows Server, Exchange, SQL and SharePoint. Progent can also assist you to create a hybrid cloud ecosystem that seamlessly integrates physical datacenters with Azure services.
Altaro VM Backup software from Hornetsecurity provides small and mid-size organizations a reliable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for local, offsite, multi-site, and cloud environments and also enables cost-effective backup to Azure storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of online or onsite services to assist you to plan, deploy, optimize and debug a comprehensive backup/restore system based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/restore service powered by on Altaro VM Backup.
Citrix has developed a powerful family of platforms that deliver advanced manageability, scalability, and responsiveness for server virtualization and for server-based delivery of Windows desktops and applications. For managing virtualized Windows desktops and applications, Citrix offers XenDesktop and XenApp. For creating and administering virtual servers, Citrix has developed Citrix XenServer and Citrix Essentials. Progent's Citrix-certified consultants can help your company to assess the business advantages of Citrix virtualization products and help you design, test, deploy, optimize, and support Citrix virtualization platforms.
This page contains current updates on cybersecurity threats, fixes, and best practices. Call or email Progent if your organization needs help protecting your network against the latest IT security threats.
Progent offers affordable remote access to IT engineers skilled in a broad array of products and technologies that deliver solutions for protecting Windows, Mac, and Linux/UNIX physical and virtual servers and workstations plus laptops and smartphones. Progent can provide expertise for all major backup platforms such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, HP Data Protector, Double-Take, Mozy, Retrospect for Macintosh, Apple Time Machine, vSphere Data Protection, and Solaris FLARs. Progent's consultants can help you to deploy, enhance, or maintain backup systems for a range of architectures such as on-premises, remote, cloud-based, or a mix.
Progent's Cisco-certified Wi-Fi technology consulting experts can assist organizations to configure, manage, and troubleshoot Cisco wireless devices including Aironet and Meraki Wave 2 wireless access points (APs) as well as Cisco's Wireless Network Controllers.
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools by SentinelOne to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats.
Progent's Microsoft-certified Windows 11 consultants offer an array of services for Windows 11 such as Microsoft 365 solutions, mobile management and synchronization, telecommuter access, security and compliance, streamlined provisioning, and Call Center support.
System Center 2016 provides major enhancements for managing hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's Microsoft-certified consulting staff offers advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.
Progent's certified Cisco network security consulting professionals offer expert PIX Firewall and ASA Firewall consulting services covering architecture, configuration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewalls delivers strong user and software policy enforcement, sophisticated attack protection, and safe connectivity services. Ranging from economical, plug-and-play desktop appliances for small and home offices to scalable enterprise-grade products, Cisco PIX Firewall and ASA Firewalls offer advanced security, high throughput, and excellent reliability for IT systems of any size. PIX and ASA Firewalls are based on a proven, purpose-built platform, minimizing common OS-specific security holes.
Progent's pricing model is to bill for phone support and in-person help by the minute. As a result, you are billed just for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for services delivered during normal working hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's small granularity eliminates big invoices for fast fixes so you will not be tempted to allow minor problems to fester.
Progent's Microsoft-certified professionals provide computer support and IT consulting expertise for Exchange Server 2003, Microsoft Windows 2003 Server, and for the complete family of Microsoft server platforms. Progent's upgrade, configuration, management, and troubleshooting expertise for Microsoft Exchange Server 2003 include planning, deployment, documentation, onsite and remote troubleshooting, Help Desk Call Center support, expert security evaluation, and full-service network management outsourcing.
Progent's wireless site survey services help you to plan, install and debug a Wi-Fi LAN customized for your facilities, providing you a WLAN that delivers the coverage, performance, density, QoS, data protection, and hand-off capability your company requires. Wi-Fi survey services from Progent include online predictive analysis for planning a wireless network and on-premises survey services for confirming, optimizing, and debugging an operational wireless network.
Progent provides consulting services for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to choose, configure, and manage a WatchGuard Firewall/VPN product that aligns with your security needs and budget. Progent can help you to manage legacy WatchGuard firewall appliances or migrate smoothly to current WatchGuard firewall solutions.
Windows Server 2008 represents a major advance in making information networks more protected and fault tolerant, easier to virtualize and manage, higher performing, and able to offer an improved platform for web hosting and development. Progent can help your company benefit fully from the enhancements built into Microsoft Windows Server 2008 by providing consulting, tech support, education, temporary staffing, network monitoring, and security expertise.
Progent's expertise providing Microsoft .NET support and SQL Server consulting, and Progent's programming experience with VBasic, XML, and additional developer platforms enable Progent to create custom line-of-business programs and eCommerce environments that integrate transparently with Dynamics GP Software. Progent's Dynamics GP/Great Plains reporting consultants can help you create reports that let you analyze your business more effectively, transforming uncooked data into useful understanding of your business.
Progent's experienced ransomware recovery consultants can help you to rebuild a network damaged by a ransomware cryptoworm like Ryuk, Dharma, Hermes, or MongoLock.
Progent's IT outsourcing services offer budget-friendly network support for small companies. Whether it includes designing system architecture, creating an in-house Help Desk or using an outside one, deploying an updated email platform, monitoring your system, or developing a web-based eCommerce solution, outsourcing your network engineering services can contain expenses and eliminate uncertainties, allowing network service budgets to increase in a more moderate and manageable fashion than is possible by assembling a bulky, knowledgeable in-house IT organization. Progent's Outsourcing White Paper and flyers explain how Progent can enable you to build a protected and highly available network architecture for your critical applications based on Microsoft Windows.
Progent's Citrix-certified experts can assist your business to design, install, administer, and troubleshoot a virtualized Windows application delivery and management system built on Citrix XenApp. Progent's Cisco-certified CCIE network consultants can help you enhance your infrastructure for delivering server-side and client-side applications, and Progent's remote datacenter management and support experts can assist you to manage and maintain a remote datacenter that features high availability, enhanced protection, and rapid disaster recovery.
Progent's Microsoft certified engineers can assist you to assess Microsoft Windows 7 to verify application compatibility and to check its performance and stability running with your applications. Progent's consultants can also help you to evaluate the likely business value of adopting Windows 7. If you decide that Microsoft Windows 7 makes sense for your business, Progent can assist you to design and execute a smooth upgrade to Microsoft Windows 7 from a your current version of Microsoft Windows.
Altaro VM Backup from Hornetsecurity offers small and mid-size organizations a dependable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be used for local, offsite, multi-site, and cloud-hosted environments and also supports low-cost cloud backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of remote or on-premises consulting services to help you to design, deploy, manage and debug a comprehensive backup and disaster recovery system powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup technology.
System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management products and is intended to offer a unified solution for deploying and administering virtualized datacenters across hybrid networks that can include private clouds and Azure publics cloud services. Progent's SCVMM 2016 consultants can assist businesses of any size with any aspect of designing, deploying, and maintaining a SCVMM 2016 solution. Progent can review your virtualization architecture, show you how to migrate smoothly from legacy releases of Virtual Machine Manager, design workflows for building and installing VMs and hosts, implement fault-tolerant scale-out clusters, connect your private cloud infrastructure with public cloud services, configure virtual switches and load balancers, develop and refine PowerShell scripts, and assist you to evaluate the strategic business benefits of the latest technologies such as Storage Replica and Shielded VMs. Progent's hypervisor experts can provide world-class Windows Hyper-V consulting and VMware vSphere support.
Progent's productive atmosphere will make you a more capable consulting professional by improving your information technology knowledge and boosting the satisfaction of your clients. Progent delivers this commitment by attracting the top professional experts for you to operate with, providing a state-of-the-art system infrastructure, running custom software tools to enable the highest quality of support, and by streamlining proven business structures for attracting and maintaining customers.
Progent's consultants can assist you to plan and implement a smooth migration from onsite Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that uses Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity and access management across on-premises and Azure assets.
Progent's Microsoft-certified ISA Server consultants have long backgrounds developing ISA Server-based security solutions for IT networks with multiple sites, mobile users, and line-of-business eCommerce applications. Progent's Microsoft Firewall experts can help your company in planning and deploying a configuration of ISA Server 2000 or ISA 2004 Server that supports your information security needs without adversely limiting your IT system accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Progent's Cisco-certified Catalyst 9100 Series 802.11ax WAP experts can provide affordable online and onsite support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points.
Progent's certified Office Excel and Office 365 Excel consultants can provide a broad variety of remote services to help you to design, program, test, install, manage, and troubleshoot applications based on any version of Microsoft Excel, including Excel Online and Office 365 Excel. Progent can help you to upgrade your legacy Excel applications to the latest versions of Excel, integrate Excel with Apple iOS-based iPhones and iPads and Android smartphones and tablets, and identify and fix compatibility problems between various versions of Office Excel. Progent offers as-needed help to clients looking for a quick fix to a specific problem related to Excel and Progent also offers comprehensive project management services for upgrading or developing mission-critical application software built on Office Excel. Progent's cost-effective webinar training for Office Excel can be customized to meet the special requirements of individuals or groups.
Microsoft has made a strong effort to enable seamless hybrid networks that combine Microsoft 365 and local Exchange deployments. This allows you to have specific mailboxes hosted at your corporate datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist your organization with any facet of planning, integrating and debugging your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange consultants can provide occasional expertise to help you resolve challenging technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange solution is completed on time and within budget.
Progent provides three essential kinds of Contact Center support : Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Helpdesk Services, and Helpdesk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft and Cisco professionals gives your clients instant access to a reliable support resource with years of experience delivering phone support and remote access repair for networks based on Microsoft technology. Progent's concentration is on giving the support Call Center a positive reputation as a key contributor to company productivity. Progent's goal is to resolve and not simply report problems.
