ProSight Reporting is a growing line of real-time reporting utilities designed to integrate with popular ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Conventional reporting solutions for ticketing and IT monitoring offer an abundance of information, but they can demand significant time and effort for managers to search through mountains of statistics in order to uncover issues, potential problem areas}. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money.
ProSight Reporting comers with standard reports and allows custom reporting
Standard and Custom Reports
Progent's ProSight Reporting services provide a set of built-in reports appropriate for your specific ticketing or network monitoring application and also allows customized reports that address your particular requirements. For example, built-in reports for the ProSight Reporting plug-in for the ConnectWise Manage ticketing platform include:
- Response/Resolution Times
- Tickets/Open Closed
- "Tickets Closed By" broken down by teams with closure percentages
- Type, Subtypes, and Items
- Tickets by sites
- Survey responses and ratings
ProSight Reporting currently integrates with ConnectWise Manage, ConnectWise Automate, Customer Thermometer, and SentinelOne. Available versions include ConnectWise Command, ConnectWise Sell, SmileBack, QuickBooks (onprem and online), BMS by Keseya, IT Glue, Xero, Simplesat, Autotask, Accelo, GitHub, OneDrive, Backup Radar, Salesforce, Infusionsoft (Keap), Zendesk, MySQL, SQL Server, PRTG Network Monitor, Dropbox, PostgreSQL, Microsoft Dynamics GP, and many others.
Key Features and Benefits
Progent has created ProSight Reporting informed by over 20 years of background delivering remote help in the time-critical areas of ticketing and network monitoring. Top features of ProSight Reporting include:
Download Progent's ProSight Reporting Datasheet
- Vital Information At a Glance: ProSight Reporting is intended to distill masses of gathered data into high-value reports.
- Near-Real-Time Reports: ProSight Reporting can provide near-real-time data, showing you current and accurate information on the existing state of clients and asssets.
- Color Coding: Color coding in ProSight Reporting makes possible issues or areas of excessive spending jump out so they can be handled quickly before they degrade service quality or income.
- Standard Reports: ProSight Reporting includes standard reports that extract vital data from the ticketing or IT management platform they support.
- Custom Reports: Progent can develop custom reports based on the particular needs of your organization.
- Multiple Integrations: The growing line of integrations for ProSight Reporting work with ConnectWise Manage, ConnectWise Automate, Customer Thermometer, and SentinelOne. Future integrations include ConnectWise Command and ConnectWise Sell. Many others are possible.
To view or download Progent's ProSight Reporting datasheet, click:
Progent's ProSight Reporting Datasheet. (PDF - 847 KB)
Other ProSight Managed Services Offered by Progent
In addition to ProSight Reporting, Progent's ProSight line of IT management services includes other low-cost remote monitoring and management services that cover various key facets of your information network including endpoint security, backup and disaster recovery, email content filtering, server and desktop monitoring, virtual machine hosting, patch management, and IT documentation control. Partnerships with top RMM technology providers allow Progent to offer small and medium-size businesses the advantages of the same cutting-edge monitoring and management technology used by major enterprises.
Managed services available from Progent include:
Download Progent's 10 Benefits of Managed IT Services White Paper
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior machine learning technology to guard physical and virtual endpoint devices against new malware assaults like ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including protection, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Backup and Recovery Services
Progent has worked with leading backup/restore software providers to create ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and allow non-disruptive backup and rapid restoration of critical files, apps, system images, and VMs. ProSight DPS lets you protect against data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned insiders, or software glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they have a chance to impact productivity. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Read more about Progent's ProSight IT Asset Management service.
- Active Defense Against Ransomware: AI-based Ransomware Identification and Remediation
Progent's Active Defense Against Ransomware is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV products. Progent Active Security Monitoring services protect local and cloud resources and offers a unified platform to automate the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ransomware protection and recovery services.
- Progent's Outsourced/Shared Call Desk: Call Center Managed Services
Progent's Support Desk managed services allow your information technology staff to outsource Call Center services to Progent or divide activity for support services seamlessly between your in-house support staff and Progent's nationwide pool of certified IT service engineers and subject matter experts. Progent's Co-managed Service Desk provides a seamless extension of your internal IT support organization. Client access to the Help Desk, delivery of support, problem escalation, trouble ticket creation and updates, performance measurement, and maintenance of the support database are consistent whether incidents are taken care of by your core network support group, by Progent, or a mix of the two. Find out more about Progent's outsourced/shared Call Center services.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management offer businesses of any size a versatile and affordable solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. In addition to optimizing the security and functionality of your computer environment, Progent's software/firmware update management services allow your in-house IT team to focus on more strategic initiatives and activities that deliver maximum business value from your information network. Find out more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo supports one-tap identity verification on iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a protected online account and enter your password you are requested to confirm your identity via a unit that only you possess and that uses a different network channel. A wide selection of devices can be utilized as this second means of ID validation including a smartphone or wearable, a hardware token, a landline phone, etc. You may designate multiple validation devices. To find out more about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services.
To view a white paper explaining why managed services are quickly replacing the old break/fix model of network support outsourcing for small and mid-size businesses, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness to defend against ransomware or recover quickly after an assault by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Phobos, LockBit or Nephilim. Progent will consult with you personally to gather information concerning your existing cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup system that reduces your exposure to ransomware and meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.
Contact Progent to Find Out More about ProSight Reporting
For pricing information and to learn more about how ProSight Reporting services can cut management costs and increase network productivity, call Progent at 800-993-9400 or visit Contact Progent.