24x7 Information Network Support Services

ProSight Reporting is a growing suite of in-depth and real-time reporting utilities created to integrate with the industry's leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

Typical reporting services for ticketing and network monitoring offer a wealth of information, but they can demand substantial time and effort for managers to search through loads of statistics in order to zero in on issues, potential problem areas}. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money.

Standard and Custom Reports
Progent's ProSight Reporting services include a set of standard reports appropriate for your specific ticketing or network monitoring platform and also permits custom reports that address your particular needs. For example, built-in reports for the ProSight Reporting plug-in for the ConnectWise Manage ticketing application include:

• Response/Resolution Times
• Tickets/Open Closed
• "Tickets Closed By" broken down by teams with closure percentages
• Type, Subtypes, and Items
• Tickets by sites
• Survey responses and ratings

Key Features and Benefits
Progent has created ProSight Reporting informed by over 20 years of experience delivering remote help in the time-critical fields of ticketing and network monitoring. Top features and benefits of ProSight Reporting include:

• Vital Information At a Glance: ProSight Reporting is intended to distill masses of collected data into high-value reports.
• Close-to-Real-Time Reports: ProSight Reporting is able to deliver near-real-time data, offering current and accurate information on the existing state of clients and resources.
• Color Coding: Color coding allows potential issues or areas of high spending jump out so they can be addressed promptly before they impact service quality or income.
• Standard Reports: ProSight Reporting includes built-in reports that extract vital information from the ticketing or IT management platform they support.
• Custom Reports: Progent can build custom reports that address the particular needs of your business.
• Multiple Platforms Supported: The expanding family of integrations for ProSight Reporting support ConnectWise Manage, ConnectWise Automate, Customer Thermometer, and SentinelOne. Future plug-ins include ConnectWise Command and ConnectWise Sell. Many others are available.

Other ProSight Managed Services Offered by Progent
In addition to ProSight Reporting, Progent's ProSight line of IT management services includes other low-cost remote monitoring and management services that cover various key facets of your information network including endpoint security, backup and disaster recovery, email content filtering, server and desktop monitoring, virtual machine hosting, patch management, and IT documentation control. Partnerships with top RMM technology providers allow Progent to offer small and medium-size businesses the advantages of the same cutting-edge monitoring and management technology used by major enterprises.

Managed services available from Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based machine learning technology to defend physical and virtual endpoints against new malware assaults like ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

• ProSight Data Protection Services (DPS): Backup and Disaster Recovery Services
  Progent has partnered with advanced backup technology providers to create ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup processes and allow transparent backup and rapid restoration of vital files, apps, system images, plus virtual machines. ProSight DPS lets you avoid data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious employees, or software bugs. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed backup services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver web-based control and world-class security for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt productivity. Learn more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Read more about ProSight IT Asset Management service.

• Progent Active Defense Against Ransomware: AI-based Ransomware Detection and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. Progent ASM services protect on-premises and cloud-based resources and offers a unified platform to manage the complete threat progression including blocking, detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ransomware protection and cleanup services.

• Progent's Outsourced/Shared Call Center: Support Desk Managed Services
  Progent's Support Desk managed services allow your IT team to outsource Call Center services to Progent or divide activity for Help Desk services transparently between your in-house network support group and Progent's extensive pool of IT support technicians, engineers and subject matter experts. Progent's Co-managed Service Desk provides a seamless supplement to your in-house support staff. Client interaction with the Help Desk, delivery of support, issue escalation, trouble ticket creation and tracking, performance metrics, and management of the service database are cohesive regardless of whether incidents are taken care of by your in-house support resources, by Progent, or both. Read more about Progent's outsourced/shared Call Desk services.

• Progent's Patch Management: Patch Management Services
  Progent's support services for patch management provide businesses of all sizes a flexible and affordable solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving information system. In addition to maximizing the protection and reliability of your computer network, Progent's software/firmware update management services permit your in-house IT staff to concentrate on more strategic projects and tasks that deliver the highest business value from your network. Find out more about Progent's patch management support services.

• ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
  Progent's Duo MFA services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you log into a secured online account and give your password you are asked to verify who you are via a device that only you possess and that uses a separate network channel. A wide selection of devices can be utilized for this added means of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register several verification devices. To learn more about ProSight Duo identity validation services, visit Duo MFA two-factor authentication services.

ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness either to counter ransomware or recover rapidly following an attack by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, Phobos, Conti or Nephilim. Progent will work with you personally to collect information concerning your current cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery system that reduces your vulnerability to ransomware and meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

Contact Progent to Find Out More about ProSight Reporting
For pricing information and to learn more about how ProSight Reporting services can cut management costs and increase network productivity, call Progent at 800-993-9400 or visit Contact Progent.