24x7 Network Consulting and Troubleshooting

ProSight Reporting is a growing family of in-depth reporting utilities designed to integrate with the industry's leading ticketing and IT monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

Conventional reporting solutions for ticketing and network monitoring provide an abundance of data, but they can require significant effort for network managers to search through mountains of statistics in order to zero in on serious, potential problem areas}. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money.

Standard and Custom Reports
Progent's ProSight Reporting services include a collection of standard reports appropriate for your ticketing or network monitoring platform and also allows customized reports that address your organization's requirements. For example, built-in reports for the ProSight Reporting plug-in for the ConnectWise Manage ticketing application include:

• Response/Resolution Times
• Tickets/Open Closed
• "Tickets Closed By" broken down by teams with closure percentages
• Type, Subtypes, and Items
• Tickets by sites
• Survey responses and ratings

Key Features and Benefits
Progent has created ProSight Reporting based on over two decades of background providing remote support in the time-critical fields of ticketing and network management. Key features of ProSight Reporting include:

• Vital Knowledge Without Hassle: ProSight Reporting is intended to translate mountains of collected data into high-value reports.
• Close-to-Real-Time Reports: ProSight Reporting is able to deliver close-to-real-time data, offering timely and accurate information on the existing state of customers and asssets.
• Color Coding: Color coding in ProSight Reporting makes potential problems or areas of high spending jump out so they can be handled promptly before they degrade support quality or income.
• Standard Reports: ProSight Reporting comes with standard reports that extract critical information from the ticketing or IT monitoring platform they support.
• Custom Reports: Progent can develop customized reports based on the specific requirements of your organization.
• Multiple Integrations: The expanding line of plug-ins for ProSight Reporting work with ConnectWise Manage, ConnectWise Automate, Customer Thermometer, and SentinelOne. Upcoming integrations include ConnectWise Command and ConnectWise Sell. Many others are available.

Other ProSight Managed Services Offered by Progent
In addition to ProSight Reporting, Progent's ProSight line of IT management services includes other low-cost remote monitoring and management services that cover various key facets of your information network including endpoint security, backup and disaster recovery, email content filtering, server and desktop monitoring, virtual machine hosting, patch management, and IT documentation control. Partnerships with top RMM technology providers allow Progent to offer small and medium-size businesses the advantages of the same cutting-edge monitoring and management technology used by major enterprises.

Managed services available from Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior machine learning tools to defend physical and virtual endpoint devices against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

• ProSight Data Protection Services: Backup and Recovery Services
  Progent has partnered with advanced backup software companies to produce ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service. ProSight DPS services automate and monitor your backup operations and allow transparent backup and fast restoration of important files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss caused by hardware breakdown, natural disasters, fire, malware like ransomware, human mistakes, malicious insiders, or software glitches. Managed backup services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed backup services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so any looming issues can be resolved before they can impact productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.

• Active Protection Against Ransomware: AI-based Ransomware Detection and Cleanup
  Progent's Active Defense Against Ransomware is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. Progent Active Security Monitoring services safeguard local and cloud resources and provides a unified platform to manage the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ransomware defense and recovery services.

• Progent's Outsourced/Shared Call Center: Call Center Managed Services
  Progent's Help Desk services permit your IT team to offload Call Center services to Progent or split responsibilities for support services transparently between your internal network support group and Progent's extensive pool of IT service technicians, engineers and subject matter experts (SMEs). Progent's Shared Help Desk Service provides a seamless extension of your corporate IT support organization. User interaction with the Help Desk, provision of support services, problem escalation, trouble ticket creation and updates, performance metrics, and maintenance of the support database are cohesive whether incidents are resolved by your internal support staff, by Progent's team, or by a combination. Learn more about Progent's outsourced/co-managed Help Desk services.

• Patch Management: Patch Management Services
  Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and documenting updates to your dynamic IT system. Besides maximizing the security and functionality of your IT environment, Progent's patch management services permit your in-house IT team to focus on line-of-business initiatives and activities that deliver the highest business value from your information network. Learn more about Progent's patch management support services.

• ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
  Progent's Duo authentication services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo supports one-tap identity confirmation on iOS, Android, and other personal devices. With Duo 2FA, when you sign into a protected application and give your password you are requested to verify who you are via a unit that only you have and that uses a different ("out-of-band") network channel. A wide selection of devices can be used for this added form of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register several verification devices. To learn more about ProSight Duo identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.

ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability either to defend against ransomware or recover rapidly after an attack by a ransomware strain such as Ryuk, Maze, Sodinokibi, Netwalker, Phobos, LockBit or Nephilim. Progent will work with you personally to collect information concerning your current security profile and backup procedures, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup system that minimizes your vulnerability to a ransomware attack and meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

Contact Progent to Find Out More about ProSight Reporting
For pricing information and to learn more about how ProSight Reporting services can cut management costs and increase network productivity, call Progent at 800-993-9400 or visit Contact Progent.