Additional Topics of Interest

8800-EX Wireless IP Phone Information Technology Consulting
SPA300 Series IP Phone Remote Troubleshooting

Progent's CCIE-certified networking experts offer high-level support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.

Microsoft 365 IDFix Support and Help
Microsoft 365 and Apple iOS Network Consultant

Microsoft 365 Exchange Online lets you use cloud-resident servers, mailboxes and associated Exchange infrastructure to reduce hardware costs and administrative overhead. You can use Exchange Online to run all your Exchange mailboxes, or you can set up a hybrid solution that combines both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts can provide budget-friendly online technical support to help your small businesses to assess the benefits of Microsoft 365 Exchange Online, plan a solution that fits your business needs and budget, carry out a non-disruptive move from your existing Exchange system to one that includes Microsoft 365 Exchange Online, train your IT team and end users, and deliver ongoing consulting and troubleshooting.




Les Kent has a 35-year track record of effective technology integration, business administration, marketing, and operations. He has demonstrated a knack for creating elegant IT solutions during his time as as a network architect, programmer, project manager, implementation expert, and problem solver for small businesses, start-ups, and major corporations.

Online Help Comprehensive Event Management
Operations Manager Computer Engineer

Remote 24x7 network monitoring, automated alarms, and periodic analytical reporting are crucial to maintaining the proper operation of your network and avoiding preventable and costly disruptions. Remote Monitoring and Management technology has advanced to the point that businesses of all sizes can afford a degree of network stability that was once reserved for large enterprises. Progent can provide a variety Remote Monitoring and Management (RMM) solutions available as economical service packages designed to assist your company to identify and resolve a most network problems before they can impact your business.

Service Database Integration
Service Reports Specialists

Progent uses an enterprise-class support reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or small support organizations who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by each staff member to every customer. The discipline of detailing and organizing service activity allows more effective support and eliminates a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who won’t let go of the keys to the kingdom.

Consultant Windows Server 2012 R2 Virtual Fibre Channel
Consultants Windows Server 2012R2 Active Directory

Progent's Microsoft-certified consultants can assist you to evaluate the advantages of Windows Server 2012 R2 for your organization, develop test systems and migration strategies, tune your network infrastructure for on-premises, multi-site, cloud-based, and partial-cloud environments, train your IT support team, develop a corporate-wide security strategy, streamline network administration, assist with creating applications, and generate and test a DR/BC plan.

Largest Online Technical Support Microsoft Hyper-V 3.0 Server Consolidation
Consult Hyper-V

Progent's network consultants can help you analyze the potential advantages of Hyper-V-powered server virtualization for your business, conduct pilot installations to validate Hyper-V's compatibility with your line-of-business software, assess your network and server architecture for optimal operation with virtual server technology, assist you in upgrading to Windows Server 2008 and configuring Windows Hyper-V, educate your IT staff to track and manage Hyper-V, provide world-class consulting support for enhancing the protection of your virtual machines, establish and validate business continuity processes that maximize system uptime, and deliver continuing consulting and technical support including low-cost remote repair and comprehensive Help Desk services.

Lync Server 2013 Persistent Chat Engineer
Engineer Lync Server 2013 Front End Server

Microsoft Lync Server 2010 provides IM, Real Presence, voice/video conferencing, desktop collaboration, and both IP-based and traditional public switched telephone network voice communication. Lync 2010 can enhance the functionality of Exchange, SharePoint and Office or cloud-based Microsoft 365 and simplify administration via integration with Active Directory. Lync 2010 can also cut expenses by doing away with Voice-over-IP equipment and subscription fees, PBX systems, or conventional video conferencing technology. Progent's Microsoft-certified IM and Presence consultants offer online and on-premises support to help your company to maintain and troubleshoot your current Lync 2010 deployment or assess the advantages of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped release of the product. Progent can also help you to design and execute an efficient Skype for Business migration.

Integration Shared Computer Support Help Desk Costs
Shared Support Desk Economics Computer Consultant

Progent's Helpdesk outsourcing and co-sourcing services help organizations to reduce costs and improve productivity.

Onsite Technical Support Microsoft Windows Server 2022
Windows Server 2022 Azure Arc Information Technology Consulting

Progent's certified Windows Server 2022 experts can assist your company to design and carry out a cost-effective upgrade to Windows Server 2022 using a self-hosted deployment architecture or a hybrid model that integrates cloud-based Windows Server on Azure with a datacenter-based implementation of Windows Server 2022.

Teleworker IP Voice Specialist
Work from Home VoIP Specialists

Progent can help small and medium-size organizations to deploy VoIP platforms to provide their at-home workers the benefit of transparent extensions of the company phone system.

Upgrading Solaris
Upgrade Help Solaris to Windows

Progent can help your business to plan and execute a smooth transition from a Solaris-based IT system to a network based on MS Windows and suited for running Microsoft's popular office productivity software, commercial applications, and developer platforms. Progent's Sun Solaris, Windows and Cisco engineers and software development experts can help you preserve your data and reduce business disruption by designing an efficient migration strategy that protects your existing investments in Solaris application and infrastructure. UNIX-to-Windows transition support expertise offered by Progent include analysis of existing infrastructure, migration strategy and testing, MS Exchange migration support, data and application software porting, and server and media transition and consolidation.