Additional Topics of Interest
Service Reporting Network Consultant
Progent uses a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or local service organizations who provide scant documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation sent by every staff member to every client. The practice of detailing and organizing support activity allows more efficient service and eliminates a variety of common misfortunes such as when a service client is effectively held captive to a consultant who wonít let go of vital service information.
MetroCluster Management Engineers
NetApp MetroCluster is a high-availability and disaster recovery software suite that uses array-based storage clustering with continual replication to deliver rapid, zero RPO disaster recovery (DR) between datacenters located up to 185 miles away from one another. Progent's team of seasoned IT experts can help you to plan, deploy, administer, upgrade, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster environment that aligns with your functional needs and IT budget. Progent can make sure you follow leading practices for installing your MetroCluster environment by providing help with procedures such as assigning disk pools and shelf IDs, arranging aggregate layout, setting up volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker, setting up a TCP/IP configuration replication network between your peered clusters, and verifying your disaster recovery system to show compliance with information assurance standards and regulatory requirements.
Windows 2000 Server Support and Integration
Progent's certified Windows 2000 Server experts offer network help and IT consulting services for the complete family of .NET Enterprise Servers, Windows 2000 Server, and Microsoft Windows 2003 Server. Progent's Windows Server 2000 configuration, optimization, and support services include system planning, deployment, documentation, local and off-site support, Call Center outsourcing, professional security analysis, full service outsourcing, and economical co-sourcing.
Macintosh OS X Network Engineer
Progent's experts can provide Apple macOS and OS X users a variety of services including workstation support, Apple macOS and OS X consulting, Mac co-existence with Windows networks, Entourage and Exchange Server expertise, network protection services, and one-on-one training. Progent can help clients to migrate to macOS from OS X or earlier editions of Mac OS X and Progent can provide help with Apple macOS and Mac OS X application software. Progent can also assist you with Apple iPhone integration and Apple iPad synchronization, or migrating to iCloud. For business environments built exclusively on Apple macOS or OS X or for systems with a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the complexity of planning, integrating and maintaining a network environment that is available, secure, efficient and able to achieve your organization's business goals.
SCDPM 2012 Compliance Troubleshooting
Progent's Microsoft-certified consultants can provide remote or in-person expertise to assist businesses of all sizes to design, deploy, manage, and repair a backup-and-restore system built around System Center 2012 Data Protection Manager. Progent can assist you to migrate from older versions of SCDPM or from a different backup system, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud, or hybrid environments. Progent can provide as-needed support for fixing particularly stubborn problems, or full project management support. Progent can also assist you to incorporate Data Protection Manager into an enterprise-class disaster recovery strategy.
Network Health Assessment Specialist
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable and more secure AD environment. Both versions also offer the long-term advantages of cutting-edge remote network monitoring and management technology. These benefits can include easier management, better compliance with information security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime.
Microsoft Windows 2003 Online Technical Support
Progent's certified Windows Server 2003 consultants offer network support and expert consulting for the complete line of Microsoft .NET Servers, Microsoft Windows Server 2003, and Windows Server 2000. Progent's Microsoft Windows Server 2003 upgrade, integration, update, and maintenance services include network planning, deployment, project management, on-site and off-site technical support and repair, Call Center services, expert security services, turn-key outsourcing, and expert co-sourcing.
Automatic Network Topology Mapping IT Services
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that require important software patches, or isolating performance issues.
Microsoft ISA Server IT Consulting
Progent's certified Forefront Threat Management Server 2010 and ISA Server 2006 experts can help you to plan, install, and support an implementation of Forefront Threat Management Server or Internet Security and Acceleration Server 2006 on your information system that delivers the firewall protection, performance and ease-of-use that your company needs.
Online Help for Cisco VoIP Phones and CUCM
Progent's Cisco CCIE-certified VoIP phone and video IP phone consultants can assist your business to integrate, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from legacy Voice over IP devices to the newest media phones. Progent's consultants can also assist your organization to integrate your IP phones with Cisco Unified Communications Manager, originally branded CallManager, or with Cisco Unified CM Express (CME) to create a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Unified CM apps such as Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact center. Progent's consultants can deliver expertise with all aspects of Cisco IP Phone integration including designing dial plans, setting up SIP gateways, installing ISR routers with CUBE internetworking capability, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.
PC Desktop Consultancy Firm
Progent can deliver a wide array of affordable consulting and support services to help your business to install, integrate, troubleshoot, and manage desktop PCs and laptops based on Windows, Apple macOS and OS X, or popular versions of Linux. Progent can offer onsite or online technical support for individual computers or laptops or help you to plan and carry out a company-wide rollout of new or updated OS software and business applications. Progent can also provide consultants and technical workers to assist you to plan for and complete a site relocation or merger designed to cause minimal disruption of your productivity.