Progent's Referral, Sales Agent, and Reseller Programs
Progent offers a variety of programs that allow individuals or organizations to make money by becoming referrers, sales agents, or resellers of Progent's network support services. Options include operating as a sales agent or referral source for Progent-branded services or reselling Progent's consulting services under your own brand as a transparent extension of your IT services group. In all cases, you will be able to tap into the resources of one of the premiere small business consulting firms in the U.S. with a large team of seasoned, Microsoft-certified engineers and one of the largest groups of Cisco-certified CCIE network engineers of any independent IT services company in the world.

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The Progent Advantage
Progent's staff size, diversity of technical expertise, and familiarity with enterprise IT support allow small businesses to avoid excessive reliance on boutique service organizations, freelance consultants, or mass-market by-the-numbers computer support firms. Progent's primary advantages over other network consulting firms include:
  • Online Support: Progent is a pioneer in providing advanced on-line troubleshooting and consulting services and has successfully delivered remote support to companies in every state in the U.S. (See Progent's customer testimonials.) Progent has developed best practices and technologies for remote support that embody over a decade of experience providing online support for small business networks powered by Microsoft and Cisco platforms. Remote support eliminates the costs and delays associated with on-site service calls and allows clients to stay productive without breaking the budget.
  • Small Business Focus: Progent specializes in supporting small businesses, a market sector underserved by giant IT service firms and the consulting arms of major technology vendors. By offering high-end services efficiently and effectively, Progent's clients receive enterprise-class IT support at small-business prices.
  • Help Desk Call Center Model for Service Delivery: Progent's Technical Response Center (TRC) follows a proven Help Desk service model to ensure that jobs are easy to initiate and modify, assigned to appropriate engineers, resolved promptly, managed from beginning to end, thoroughly documented, and made easy to track via the web. The TRC's high degree of automation, extensive operational experience, and world-class technical expertise allow Progent's client's to save money and time by minimizing service minutes and maximizing network uptime.
Progent's Professional Certifications
ProgentProgent offers customers the services of consultants who have earned some of the IT industry's most prestigious certifications, and Progent requires and sponsors all in-house engineers to keep existing certifications current while earning additional ones related to their special expertise. Progent recognizes that credentials by themselves do not guarantee a top-quality consultant, but Progent believes that customers deserve to know that their IT service providers have verifiable formal training and testing as well as extensive practical experience in the field so that Progent's clients can engage Progent's service with confidence.

In many cases, vendor certifications such as the Cisco Certified Internetwork Experts (CCIE) confer privileges for substantially better vendor support than is available to uncertified consultants, enabling Progent to provide clients a higher level of service. In other cases, major credentials such as the CISM and CISSP security certifications can help corporate customers show compliance with regulatory requirements by using the services of recognized industry professionals.

Progent’s engineers hold top certifications from Microsoft, Cisco, Apple, Linux vendors, BlackBerry, Citrix, Juniper, IBM, and Sun, plus security industry certifications including CISSP-ISSAP, CISA, GIAC, and CISM.

Find out more details about Progent's industry certifications.

Programs for Progent-branded Service
Progent's referral and sales agent programs allow individuals, consulting firms, and technology vendors to take advantage of the IT services opportunity created by the release of game-changing products from Microsoft, Cisco, Apple, BlackBerry, Google and other technology leaders. Progent has developed sales/referral programs that make it possible to cash in on Progent’s expertise while providing your clients with affordable, best-of-breed IT solutions. Progent’s sales agent programs are great ways to leverage your selling skill and business contacts because they allow you to generate ongoing revenue streams, not just one-shot opportunities.

Progent's referral and sales agent programs include:

Independent Sales Program
Under Progent’s Independent Sales Program, you act as an independent sales agent to deliver Progent a signed service contract between a new customer and Progent. Under this program, you manage the entire sales cycle and submit a signed sales order. Progent will pay you a commission of 10% of the gross revenue collected by Progent from the new customer for any services performed under the terms of the contract and for all subsequent IT support services the new customer requests from Progent. You will continue to receive this commission for as long as the new customer remains a Progent client.

Assisted Sales Program
Under Progent’s Assisted Sales Program, you work closely with Progent’s sales team as an independent contractor to develop a prospect you bring to Progent. Under this program, you provide Progent selling assistance with all phases of the sales cycle, but Progent’s sales teams take responsibility for drawing up the sales order and getting it signed. Progent will pay you a commission of 5% of the gross revenue collected by Progent from the new customer for any services performed under the terms of the contract and for all subsequent IT support services the new customer requests from Progent. You will continue to receive this commission for as long as the new customer remains a Progent client.

Sales Referral Program
Under Progent’s Referral Program, you must first pass Progent’s qualification requirements, after which all you have to do is refer new customers to Progent. In this case, Progent takes full responsibility for all phases of the sales cycle, including drawing up the sales order and getting it signed. Progent will pay you a commission of 5% of the gross revenue collected by Progent from the new customer for any services performed under the terms of the contract. You will continue to receive this commission for one year.

For a printable PDF datasheet describing Progent's referral and sales agent programs, download Progent's IT Services Sales Agent and Referral Programs.

Reselling Progent's Services Under Your Own Brand
If you sell IT services or plan to enter this dynamic market, Progent’s Reseller Program can put you on the fast track towards growing your business, satisfying your customers, and improving your profits. Progent’s nationwide team of network engineers, desktop support specialists, application experts, and data security consultants have worked as seamless extensions of the support staffs of some of the world’s largest IT service firms. Progent’s broad range and depth of expertise allows you to expand the scope of your IT service business, and Progent’s transparency lets you promote and protect your branding.

Reseller Program
Progent’s Reseller Program offers wholesale prices on world-class IT services for transparent resale to your clients. Progent bills you directly and works under your direction to deliver consulting and support services under your brand to your clients. Service pricing is based on minimum monthly commitments and you are invoiced only for work performed. Progent charges no retainer for support services provided during regular business hours and imposes no startup fees. You can opt out at any time without penalty. Also, Progent offers an affordable Extended Hours Support Program for clients who require access to 24x7 technical support. If you are unable to maintain the minimum service volume and do not require transparency, Progent offers alternative sales programs under Progent's brand that generate ongoing revenue streams.

For a printable PDF datasheet describing Progent's program for reselling Progent's IT support services under your own brand, download Progent's IT Services Reseller Program.

Progent's Practice Areas
Progent’s nationwide team of certified engineers is experienced in delivering a wide range of consulting and troubleshooting services. Practice areas covered under Progent’s sales, referral, and reseller programs include:

Find Out More About Progent's Referral, Sales Agent, and Reseller Programs
For more information about how your company can qualify for Progent's referral, sales agent, and reseller programs, call 1-800-993-9400 or visit Contact Progent.

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