Sign Up In Advance for Progent Support

for Small and Midsize Office Computer Systems
Anywhere in the U.S.


If you need immediate support and are not currently a Progent client, you can use the web sign up service to receive support now.†This support costs $2.95 per minute. To sign up for this immediate support, click here.

If you do not need remote support now but want to be prepared in case you need help later, by contacting a Progent sales representative now and signing up as a client you can save time and money when need assistance in the future. In addition, by starting now you will be assigned a primary engineer, who will get to know your environment and be able to provide more efficient service when you need it. To contact a Progent sales agent, you can:

  • Call Progent at 1-866-PROGENT (866-776-4368)
  • Send email to information@progent.com
  • Have an online Chat with a Progent sales agent (if Chat Now! is displayed on the left side of this page).
Advantages to registering in advance as a Progent customer include:
  • Timely access to an appropriate computer technician, network engineer, or subject matter specialist
  • Assignment of a primary engineer to your account
  • Lower billing rates and more flexible payment terms
  • No need to register again for future incidents
Fast Access to the Optimum Level of Expertise
Once you have signed up as a Progent client you can access Progent's IT expertise for scheduled tasks such as server installations or email migrations, ongoing projects such as network security and performance monitoring, and all unexpected network emergencies that require fast and professional response. Your account manager will make sure that the appropriate technical resources are available, and the lead engineer assigned to your account will over time become familiar with your environment and be able to provide increasingly efficient service.

On-site Technical Support if Required
Progent can provide on-site technical support for registered clients in most zip codes in the United States. Although Progent is one of the leading providers of affordable online IT support and has developed innovative ways to resolve the majority of network problems remotely, Progent also recognizes that many situations do require a certified computer technician to be physically present at your data center. Once you have signed up as a Progent customer, Progent can schedule on-site service calls to any major city in any state in the U.S. and the response time is usually less than 24 hours.

Lower Billing Rates and More Convenient Terms
Existing Progent customers receive the lowest billing rates offered by Progent and for long-term projects or multiple small jobs the savings compared to emergency online rates can be substantial. Your account manager can explain the billing rates available to you for various tasks and, for companies with good credit, can also arrange for billing terms of up to 30 days. Progent charges no sign-up fee or monthly retainers for support services provided during regular business hours, and billing granularity is on the same per-minute basis for emergency customers and for registered clients, so no matter how you look at it, you come out ahead as a registered Progent client.

Avoid Going Through the Sign-up Process for Each Service Request
Whenever you utilize Progent's emergency online services, each incident requires that you go through Progent's web sign-up procedure, which includes entering not just a description of the current problem but also company and credit card information. This can become a hassle for repeat customers who have settled on Progent as their first line of defense against network emergencies. By registering as a Progent client, you receive the same fast response, certified expertise, and dependable follow-up that Progent is known for, and you bypass the web sign-up process so you can go directly to resolving your network crises.

How To Sign Up with Progent
To contact a sales specialist about signing up for free as a Progent client, call Progent at 800-993-9400 or send email to information@progent.com.

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Cities Where Progent Has
Provided Remote Support

Aberdeen, NC
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Alamo, CA
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Anchorage, AK
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Carmel, CA
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Castro Valley, CA
Chicago, IL
Chino, CA
Christiansburg, VA
Cincinnati, OH
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Cleveland, OH
Clifton, NJ
Coconut Grove, FL
Colleyville, TXC
Colorado Springs, CO
Columbia, SC
Columbus, OHC
Concord, CA
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Cupertino, CA
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Edgecomb, ME
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Grand Ledge, MI
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