Register Today for Progent Support
for Small and Midsize Office Computer Networks
Throughout the U.S.
If you need support now and are not currently a Progent client, you can use the web sign up service to receive support. The cost of basic online support starts at $2.95 per minute. The per-minute cost of support increases for expedited service, service provided outside standard business hours, and service delivered by a senior-level expert when one is necessary. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at the applicable per-minute billing rate. To sign up for support,
If you do not need remote support now but want to be prepared in case you need help later, by contacting a Progent sales representative now and signing up as a client you can save time and money when need assistance in the future. In addition, by starting now you will be assigned a primary engineer, who will get to know your environment and be able to provide more efficient service when you need it. To contact a Progent sales agent, you can:
- Call Progent at
1-866-PROGENT (866-776-4368)
- Send email to information@progent.com
- Have an online Chat with a Progent sales agent (if Chat Now! is displayed on the left side of this page).
- Timely access to an appropriate computer technician, network engineer, or subject matter specialist
- Assignment of a primary engineer to your account
- Lower billing rates and more flexible payment terms
- No need to register again for future incidents
Once you have signed up as a Progent client you can access Progent's IT expertise for scheduled tasks such as server installations or email migrations, ongoing projects such as network security and performance monitoring, and all unexpected network emergencies that require fast and professional response. Your account manager will make sure that the appropriate technical resources are available, and the lead engineer assigned to your account will over time become familiar with your environment and be able to provide increasingly efficient service.
On-site Technical Support if Required
Progent can provide on-site technical support for registered clients in most zip codes in the United States. Although Progent is one of the leading providers of affordable online IT support and has developed innovative ways to resolve the majority of network problems remotely, Progent also recognizes that many situations do require a certified computer technician to be physically present at your data center. Once you have signed up as a Progent customer, Progent can schedule on-site service calls to any major city in any state in the U.S. and the response time is usually less than 24 hours.
Lower Billing Rates and More Convenient Terms
Existing Progent customers receive the lowest billing rates offered by Progent and for long-term projects or multiple small jobs the savings compared to emergency online rates can be substantial. Your account manager can explain the billing rates available to you for various tasks and, for companies with good credit, can also arrange for billing terms of up to 30 days. Progent charges no sign-up fee or monthly retainers for support services provided during regular business hours, and billing granularity is on the same per-minute basis for emergency customers and for registered clients, so no matter how you look at it, you come out ahead as a registered Progent client.
Avoid Going Through the Sign-up Process for Each Service Request
Whenever you utilize Progent's emergency online services, each incident requires that you go through Progent's web sign-up procedure, which includes entering not just a description of the current problem but also company and credit card information. This can become a hassle for repeat customers who have settled on Progent as their first line of defense against network emergencies. By registering as a Progent client, you receive the same fast response, certified expertise, and dependable follow-up that Progent is known for, and you bypass the web sign-up process so you can go directly to resolving your network crises.
How To Sign Up with Progent
To contact a sales specialist about signing up for free as a Progent client, call Progent at
An index of content::
Top Microsoft SMS Server Professional
Microsoft Expert SMS Server 2003 Migration IT Services
Progent's certified consultants provide small and mid-size companies enterprise-level consulting services for Microsoft Systems Management Server 2003 and Configuration Manager, Microsoft's standard tools for update and configuration automation. Configuration Manager is the new name for the change management solution formerly called SMS Server. Configuration Manager provides a variety of new features to Systems Management Server 2003 such as full automation, built-in Vista Windows Server 2008 awareness, quarantine support, and boot image management. Progent's certified consulting professionals can show you how to use SMS Server or Configuration Manager effectively for automated operating system and application deployment, security patch administration, application metering, and software license compliance. Progent's engineers can also help you to move efficiently from Systems Management Server 2003 to System Center Configuration Manager 2007.
Urgent Wi-Fi RF Spectrum Analysis for Wi-Fi Support Outsourcing
Network Consultants WLAN Site Survey
Progent's wireless site survey and predictive modeling make it easy to plan, implement and troubleshoot a Wi-Fi network customized for your facilities, offering you a wireless solution that has the reception, speed, density, Quality of Service, security, and hand-off capability your business needs. Wireless survey services from Progent include online predictive modeling for planning a wireless LAN and on-premises survey services for validating, optimizing, and troubleshooting a functioning Wi-Fi LAN.
Mac Connectivity Technology Consulting Services
Apple Macintosh Network Professionals
Progent's Mac networking consultants can assist you with a wide range of network infrastructure issues such as network architecture, remote and mobile connectivity, internetwork communication, protection, and new technologies including Voice over IP and high-speed wireless networking. For company networks built exclusively on Mac OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent has the experience and size to handle the complexity of designing, integrating, and supporting a system architecture that is robust, secure, productive and supportive of your business objectives. Progent can help you deploy Apple's Xserve enterprise servers, Xserve RAID fault-tolerant storage products, and Xsan storage area network systems. Progent can also give you access to certified experts to help you with Cisco routers and switches.
VMware Remote Consulting
Technology Professional VMware Cross vCenter NSX
Progent offers the assistance of a certified VMware VCDX consultant to help you plan, configure, manage and repair VMware vSphere and vCloud-powered virtualization ecosystem for on-premises datacenters, private and public clouds, or hybrid systems. Progent offers world-class knowledge for installing and integrating VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery and application continuity. Progent offers in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery.
Citrix Desktop Studio Online Troubleshooting
Outsourcing Citrix XenDesktop virtual desktops
Citrix offers a powerful line of platforms that deliver enterprise-grade manageability, expandability, and performance for server virtualization and for centralized delivery of Windows desktops and applications. For distributing virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For creating and administering virtual servers, Citrix offers Citrix XenServer and Citrix Essentials. Progent's Citrix-certified engineers can help your company to assess the business benefits of Citrix virtualization products and show you how to design, test, deploy, optimize, and support Citrix solutions.
Consulting Microsoft Teams Migration
Microsoft Teams PBX integration Consultant Services
Progent can assist your business to plan a migration to Teams from Skype for Business Online or Lync Server and install, manage, and troubleshoot a cloud-based or hybrid implementation of Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint, and your phone infrastructure.
Consultant Exchange 2007 Server
Microsoft Exchange 2007 Technology Professional
Progent's Microsoft certified consultants can show you how to design and deploy a smooth in-place Microsoft Exchange 2007 upgrade plan that minimizes network downtime, simplifies ongoing service requirements, and makes your Exchange Server 2007 easy to administer. For complicated multiple server or multi-location migrations, Progent has the experience to complete your move rapidly and affordably. Progent's Microsoft Exchange 2007 help, repair, and consulting services include expertise with the integration of outside vendor enhancements of Microsoft Exchange Server 2007 and the creation of unified messaging solutions based on Microsoft Exchange 2007 Server.
Fault Tolerant Data Center Technology Consulting Services
Top Redundant Internet Computer Consultant
Progent's fault tolerant system experts provide reliability consulting, disaster recovery planning, network load balancing, fault-tolerant interoffice access, 24x7 Internet connection design, 24x7 data center consulting, and other non-stop networking services to help your organization configure a non-stop network for mission-critical applications. Progent has the experience to design economical, high-availability systems by deploying the evolving suite of Microsoft Windows Cluster servers including Microsoft Windows 2003 Cluster Server, SQL Cluster Server, and Microsoft Exchange Cluster Server. Progent's Microsoft and Cisco authorized consultants can help you design a fault tolerant mutli-site network with a fully mirrored Internet connection and intelligent system load balancing.
NetApp MetroCluster and FlexPod Consultancy
NetApp Clustered Data ONTAP Technology Professional
Progent offers enterprise customers the services of a certified NetApp consultant to deliver remote or on-premises expertise for NetApp's complete line of SAN storage products including ONTAP data management, MetroCluster, FlexPod private cloud architecture, SnapMirror data replication, SnapVault and OSSV incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for secure IP space separation, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Components of NetApp SAN technology supported by Progent include system dsign, cloud deployment, virtualization, migrations, transparent patching, storage management, information assurance, disaster recovery, and troubleshooting. Progent can provide Tier 3 support to help you to resolve problems with NetApp SAN storage deployments quickly and affordably based on leading practices.
Idaho Manager
Rhode Island Migration Consulting
Progent's Technical Response Center offers national remote troubleshooting for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-Certified service professionals provide telephone support and remote direct network access to troubleshoot and repair network problems rapidly and economically. The scope of technical expertise available from Progent's staff of country-wide support engineers allows Progent to escalate even the most difficult network issues to competent experts as needed.
Ransomware Defense Professionals
Ransomware Removal Services
Progent's certified cybersecurity consultants can provide security tests of enterprise-wide security to validate your company's cybersecurity profile adherence to important industry security standards. Progent can provide subscription-based managed services for security monitoring and response, on-demand network-wide security reviews, and focused cybersecurity assessments for specific areas of cybersecurity such as endpoints or ransomware-safe backups. Progent's qualified security experts can also carry out comprehensive information security audits to evaluate your organization's compliance with key industry security standards such as FISMA, NIST, and ISO.
24 Hour Cisco ASA Firewall IPS Specialists
Cisco AnyConnect Remote Troubleshooting
The current Cisco ASA 5500-X Family of firewalls with Firepower Services offer significantly more value than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 security appliances for new installations. Progent's Cisco-certified CCIE network experts can help your company to manage your legacy PIX or Cisco ASA 5500 security appliances and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to plan, deploy, tune, administer and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.
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