Register In Advance for Progent Service
for Small and Midsize Company Computer Networks
Throughout the U.S.
If you need support now and are not currently a Progent client, you can use the web sign up service to receive support. The cost of basic online support starts at $2.95 per minute. The per-minute cost of support increases for expedited service, service provided outside standard business hours, and service delivered by a senior-level expert when one is necessary. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at the applicable per-minute billing rate. To sign up for support,
If you do not need remote support now but want to be prepared in case you need help later, by contacting a Progent sales representative now and signing up as a client you can save time and money when need assistance in the future. In addition, by starting now you will be assigned a primary engineer, who will get to know your environment and be able to provide more efficient service when you need it. To contact a Progent sales agent, you can:
- Call Progent at
1-866-PROGENT (866-776-4368)
- Send email to information@progent.com
- Have an online Chat with a Progent sales agent (if Chat Now! is displayed on the left side of this page).
- Timely access to an appropriate computer technician, network engineer, or subject matter specialist
- Assignment of a primary engineer to your account
- Lower billing rates and more flexible payment terms
- No need to register again for future incidents
Once you have signed up as a Progent client you can access Progent's IT expertise for scheduled tasks such as server installations or email migrations, ongoing projects such as network security and performance monitoring, and all unexpected network emergencies that require fast and professional response. Your account manager will make sure that the appropriate technical resources are available, and the lead engineer assigned to your account will over time become familiar with your environment and be able to provide increasingly efficient service.
On-site Technical Support if Required
Progent can provide on-site technical support for registered clients in most zip codes in the United States. Although Progent is one of the leading providers of affordable online IT support and has developed innovative ways to resolve the majority of network problems remotely, Progent also recognizes that many situations do require a certified computer technician to be physically present at your data center. Once you have signed up as a Progent customer, Progent can schedule on-site service calls to any major city in any state in the U.S. and the response time is usually less than 24 hours.
Lower Billing Rates and More Convenient Terms
Existing Progent customers receive the lowest billing rates offered by Progent and for long-term projects or multiple small jobs the savings compared to emergency online rates can be substantial. Your account manager can explain the billing rates available to you for various tasks and, for companies with good credit, can also arrange for billing terms of up to 30 days. Progent charges no sign-up fee or monthly retainers for support services provided during regular business hours, and billing granularity is on the same per-minute basis for emergency customers and for registered clients, so no matter how you look at it, you come out ahead as a registered Progent client.
Avoid Going Through the Sign-up Process for Each Service Request
Whenever you utilize Progent's emergency online services, each incident requires that you go through Progent's web sign-up procedure, which includes entering not just a description of the current problem but also company and credit card information. This can become a hassle for repeat customers who have settled on Progent as their first line of defense against network emergencies. By registering as a Progent client, you receive the same fast response, certified expertise, and dependable follow-up that Progent is known for, and you bypass the web sign-up process so you can go directly to resolving your network crises.
How To Sign Up with Progent
To contact a sales specialist about signing up for free as a Progent client, call Progent at
An index of content::
.NET iOS Coding
.NET Framework Contract Programming
Progent's software experts have worked for 20 years with .NET tools and the Visual Studio development environment and are able to build or enhance .NET applications quickly and affordably.
ISA Server Services
ISA Server Consult
Progent's certified Forefront Threat Management Server and Internet Security and Acceleration Server 2006 consultants can assist you to design, install, and manage a configuration of TMG 2010 or ISA Server 2006 on your information system that provides the firewall security, speed and manageability that your business requires.
Cisco CUSP On-site Support
24x7 Cisco SIP Architecture Integration Support
Progent's Cisco CCIE-certified SIP integration experts can help you to design, deploy, maintain, debug and upgrade Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE-based IP PSTN trunks and offer affordable online or on-premises expertise to help businesses to move smoothly to an advanced unified communications environment that offers accelerated ROI. Progent's certified Microsoft collaboration experts can assist you to establish interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms such as Skype for Business and Lync Server for connectivity to a SIP PSTN trunk.
Automatic Network Infrastructure Diagrams Technology Consulting
Support Services Automatic Network Topology Mapping
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that require important updates, or isolating performance bottlenecks.
NetApp MetroCluster Design Consultant Services
Emergency NetApp MetroCluster Disaster Recovery Professionals
Progent can provide enterprise customers the services of a NetApp-certified consultant to deliver remote or onsite expertise for NetApp's entire portfolio of SAN storage software and hardware products including ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror, SnapVault and OSSV continuous D2D backup, Virtual Storage Console for VMware, MultiStore for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series hardware lines. Areas of NetApp SAN solutions supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, transparent updates, system management, security and compliance, disaster recovery, and troubleshooting. Progent offers Tier 3 support to assist you to resolve problems with NetApp SAN storage deployments efficiently following best practices.
Windows 2000 Setup and Support
Microsoft Windows 2000 Online Support
Progent's certified Microsoft Windows 2000 consulting staff can show you how to enhance the capability of your existing Windows 2K Servers and can simplify system administration, provide technical support and troubleshooting, and enhance security. Progent can also help you design, rationalize, and execute a strategy to migrate from Windows Server 2000 to Microsoft Windows 2003 Server. Progent is expert in designing pilot programs to eliminate the technical risk associated with migrating to Windows Server 2003 by uncovering possible hardware and application compatibility issues.
Microsoft Dynamics GP Computer Consulting
IT Consultant Dynamics GP Software
Progent's Microsoft certified experts offer a range of support services for Microsoft Dynamics GP. Dynamics GP/Great Plains is a Microsoft accounting platform and business management solution built, like all Microsoft financial solutions, on the expandable and familiar platform of Windows technology. Microsoft Dynamics GP/Great Plains 2010, the most recent edition of Microsoft accounting software in the Microsoft Dynamics GP/Great Plains line, provides a cost-effective solution for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Microsoft Dynamics GP/Great Plains is simple to deploy and configure, and with its modular design you can purchase only the functions you currently require, with the ability to expand users and enlarge capabilities in the future. Progent's Microsoft Dynamics GP/Great Plains Software consulting experts can help you deploy, configure and administer Microsoft Dynamics GP 2010 and also earlier versions of Dynamics GP/Great Plains.
Service Reporting Remote Support
Services Documentation Support
Progent uses an enterprise-class support reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or local support firms who offer scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports sent by every consultant to each client. The discipline of detailing and organizing service activity results in more effective service and avoids a variety of typical problems such as when a support client is effectively held captive to a consultant who refuses to release vital service information.
Microsoft Exchange 2000 Upgrade Online Support
Top Upgrade Consultant Exchange 2000 Upgrade
Progent is one of the most qualified network support companies for integrating e-mail solutions based on Exchange 2000 Server. Progent specializes in helping small businesses derive the full advantages of Microsoft Exchange 2000 under typical scenarios including upgrading from Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and using managed services for your Exchange 2000 administration.
Award Winning Work from Home Cloud Integration Integration
At Home Workforce Cloud Integration Consultant Services
Progent can help small and medium-size companies to set up their at-home workforce with efficient access to cloud applications and services.
ProSight Data Protection Services ECHO BDR Solutions Online Help
ProSight ECHO Managed Cloud Backup Services IT Consultants
ProSight ECHO Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for cloud backup/disaster recovery. ProSight DPS automates and monitors your backup processes and enables fast recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-premises storage device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data.
ISA 2004 Server Online Help
ISA 2004 Enterprise Edition Server Support and Integration
Progent's Microsoft-certified ISA Server consulting experts have broad experience creating Microsoft-based security solutions for IT networks with multiple locations, remote workers, and line-of-business web-based applications. A Progent ISA 2004 Firewall consultant is ready to help your small business plan and implement a configuration of ISA Server 2004 that meets your IT security needs without restricting your network.
Operating System Education
Microsoft Certified Expert Knowledge Transfer Windows
Progent practices information transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their scope, Progent can concentrate on offering high-value skills where Progent has few competitors. Medium-size companies who utilize trusted freelance service providers or who employ in-house support personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, protected, and efficient.
MCSE Expert Certified Support and Help ISA 2004
Microsoft ISA Server Integration Support
Progent's certified ISA Server consulting experts have broad experience creating Microsoft-based security designs for IT networks with multiple sites, mobile workers, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small or mid-size company design and deploy a configuration of Microsoft ISA Server 2004 that supports your information protection needs without limiting your network.
Network Management Soultions Systems Engineer
Small Business IT Consulting Meraki Dashboard Cloud Management
Progent's Cisco-Premier network management consultants can show you how to use Cisco's management utilities alongside a variety of specialized third-party products to build a comprehensive network management strategy in order to keep your environment running reliably, conserve limited resources, guard your data, recover quickly from device breakdown or malicious attacks, and enable you to add or reassign valuable resources sensibly and economically as your business grows.
.NET iOS Developer Firms
.NET Android Development Firms
Progent's software experts have worked for 20 years with .NET technologies and the Visual Studio development system and are able to create or modernize .NET applications rapidly and at low cost.
Select Topic: