Additional Topics of Interest

Cisco Expert Network Consultant Service Reports
24/7/365 Computer Consulting Services Documentation

Progent uses an enterprise-class support reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or local support firms who provide minimal documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support reports transmitted by every consultant to each client. The practice of documenting and archiving support activity allows more effective service and avoids a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who won't release the keys to the kingdom.

ProSight Patch Management Support and Help
ProSight Remote Server Monitoring Technical Support

ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of vital devices that drive your network environment. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to disrupt productivity.

Microsoft 365 integration with on-premises environments Consulting
24/7/365 Microsoft 365 Exchange migration Engineer

Microsoft has made a strong effort to enable transparent hybrid environments that combine Microsoft 365 Exchange Online and on-premises Exchange systems. This permits you to have specific Exchange mailboxes located at your physical datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consulting team can assist you with any facet of planning, implementing and troubleshooting your hybrid Exchange Online solution. Progent's Exchange specialists can provide occasional expertise to help you through stubborn technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Exchange initiative is completed on schedule and on budget.

Citrix OpenCloud Access On-site Technical Support
Citrix XenDesktop VDI Consultants

For Windows desktop and application virtualization, Progent offers the expertise of a Citrix XenDesktop expert who can assist you to design a XenDesktop solution that improves the strategic impact of your IT system; configure XenDesktop software with your servers, user computers, and printers; upgrade your older virtual desktop software to the latest versions of XenDesktop; and deliver advanced online troubleshooting. Progent can also instruct your IT staff to adhere to best practices to manage XenDesktop efficiently.

SCDPM 2012 and Azure IT Consultants
System Center 2012 Data Protection Manager Setup and Support

Progent's Microsoft-certified consultants can provide online or onsite support to help companies of all sizes to plan, implement, manage, and troubleshoot a backup/restore solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to migrate from earlier releases of Data Protection Manager or from another backup/recovery platform, and Progent can integrate your Data Protection Manager implementation for on premises, cloud-based, or hybrid environments. Progent offers as-needed help for fixing particularly challenging issues, or comprehensive project management services. Progent's consultants can also assist your business to incorporate SCDPM 2012 into an enterprise-class disaster recovery plan.

24/7 Cisco VoIP Information Technology Consulting Firm
Consulting Services Cisco Router

Progent's Cisco certified network infrastructure consultants have extensive experience helping ISPs to design, implement, manage, tune, and debug high-availability, extensible network environments suitable for public networks.

Remote Support Exchange 2007 Edge Server
Top Rated Microsoft Exchange Configuration

Progent's Microsoft certified consultants can show you how to design and deploy an efficient in-place Microsoft Exchange 2007 upgrade strategy that minimizes productivity disruption, simplifies long-term support requirements, and makes your Exchange 2007 Server easy to administer. For complex multiple server or multi-site migrations, Progent has the background to finish your project rapidly and economically. Progent's Microsoft Exchange Server 2007 help, repair, and design offerings include expertise with the configuration of third-party add-ons to Microsoft Exchange Server 2007 and the design of unified messaging implementations based on Exchange Server 2007.

Immediate Duo Multi-factor Authentication Support and Setup
MFA and Single Sign-on Onsite Technical Support

Progent's Duo services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices.

Network Consultant Hornetsecurity Altaro VM Backup and Hyper-V
Hornetsecurity Altaro VM Backup Offsite Remote Technical Support

Altaro VM Backup from Hornetsecurity provides small organizations a reliable and budget-friendly platform for backing up and restoring Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, offsite, distributed, and cloud-hosted environments and also enables low-cost backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of online or on-premises consulting services to help you to design, install, optimize and troubleshoot a modern backup/restore system based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/restore service based on Altaro VM Backup technology.

SCVMM 2012 Virtual Switch IT Services
VMM Database Online Troubleshooting

Progent's Microsoft-certified consultants can assist organizations of any size to follow best practices to configure System Center 2012 Virtual Machine Manager hosts, networking, storage systems, and library resources; design, integrate, and administer private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM with SCOM 2012 for comprehensive monitoring and reporting. Progent can assist your company to move from a legacy version of SCVMM or from a third-party management system, and Progent can assist you to enhance and troubleshoot your existing SCVMM 2012 ecosystem so you realize the highest possible return on investment.