Progent utilizes the Flexential Tampa data center primarily to provide private cloud hosting services. Progent has a team of network consultants located in the vicinity of Tampa, and Progent also offers online support from Progent's nationwide roster of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware virtualization specialists, and senior DRBC preparedness experts. Progent can also assist your business to plan and implement a migration to the Flexential data center by providing services like designing solution configuration, recommending hardware, system setup and testing, debugging, setting up online management, and educating your IT support team.
If you have a small business information system with 10 to 50 network users, Progent's computer outsourcing services save your organization from over-reliance on an individual freelance consultant while giving you cost-effective and dependable access to enterprise-class network expertise. By providing IT support service when you require it, providing specialized expertise for key applications, offering value-added support such as automated network monitoring, and charging only for support you use, Progent gives you an economical solution for optimizing the business value of your small office information system. Progent is the intelligent way for small organizations to create and maintain a reliable and secure information network and to have fast access to the experienced consulting typically restricted to enterprises who can support a large in-house IT group.
Progent's certified consultants provide small and medium size businesses enterprise-level consulting support for SMS Server and System Center Configuration Manager 2007, Microsoft's standard tools for change and configuration automation. System Center Configuration Manager 2007 is Microsoft's new name for the update management platform previously known as Systems Management Server. System Center Configuration Manager provides a range of enhancements to Microsoft Systems Management Server including comprehensive automation, integrated Windows Vista Microsoft Windows Server 2008 awareness, quarantine support, and device driver management. Progent's certified consulting professionals can help you use SMS or Configuration Manager effectively for automated operating system and application software deployment, security patch control, software tracking, and software license compliance. Progent's consultants can also assist your company to migrate efficiently from Microsoft Systems Management Server 2003 to System Center Configuration Manager.
Windows Hyper-V 2016 incorporates key features first developed for and refined on Azure, one of the world's largest public clouds. This dramatically enhances the ability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, uptime, scale, manageability, dependability and disaster recovery. Progent's Microsoft-certified consulting team can assist you to evaluate the benefits of Hyper-V 2016 for your business, configure pilot environments to verify the ability of Hyper-V 2016 to support your critical workloads, plan a cost-effective network topology for a cloud-centric or hybrid deployment, develop and execute a non-disruptive migration strategy, educate your IT administration and technical support personnel, and provide as-needed consulting and troubleshooting services to make sure that your Hyper-V 2016 investment gives you maximum business benefit.
Progent provides live remote instruction for an array of desktop applications and operating systems such as Microsoft Office and Microsoft 365 Excel, Word, Publisher and Visio plus Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10. Online instruction provides the benefits of conventional in-person seminars, such as immediate communication between students and teachers, but eliminates the costs of travel and the challenge of attempting to synchronize the schedules of many students. Available to individuals or classes of any size, Progent's virtual instruction permits the trainer to run the class from a remote facility and the clients can be dispersed across a campus or across the country. Live online training deploys proven teaching mechanisms like virtual white boards, real-time questions, and collaborative desktops. Classes can be short and personalized to specific topics or extended in duration and broader in coverage.
Progent is a certified Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to back up and restore your Microsoft 365 user and group mailboxes, files stored within your organization's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows-powered laptops and desktops.
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools by SentinelOne to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the complete malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats.
Progent's Microsoft-Certified SQL Server engineers offer an array of support services to help small companies to plan, implement, administer, and troubleshoot MS SQL Server 2008 solutions so that they get the optimum competitive advantage from Microsoft's advanced RDBM technology. Also, Progent can provide expertise for system architecture, company-wide protection, and software programming to optimize the business advantage of your SQL Server 2008 network.
Progent offers national remote technical support and troubleshooting services for businesses that run environments powered by versions of Linux or whose information systems feature a combination of Linux platforms/Linux and Microsoft products. Remote technical support provides maximum return for your IT budget by extending user productivity and shortening the hours billed for network repair services. Advanced remote support technology and experienced technicians and consultants combine to enable Progent to solve most network issues without squandering time and expense by traveling to your site. In most of cases your IT issues can be dealt with by telephone or via a mix of phone help and remote access. Progent can make available Cisco CCIE network engineers and CISA and CISM certified security specialists to help you with the most difficult network issues.
Progent's CISSP-premier cybersecurity experts can help organizations of all sizes with any facet of IT security. Progent can help implement cost-effective cybersecurity solutions that guard a small office from modern threats or Progent can plan, configure, and monitor a comprehensive security strategy for hybrid networks that support local, online, and mobile users accessing IT resources spread across multiple physical sites and various clouds.
The Help Desk support delivery model used by Progent gives small businesses an dependable option to reliance on freelance consultants by offering broad expertise shared by numerous engineering groups, optional round-the-clock availability of urgent help, escalation capability to world-class engineers for handling even the most complex issues, support consistency and reliability, prompt follow-up overseen by veteran IT service managers, a choice of convenient ways for requesting service jobs, plus excellent progress visibility enabled by trouble ticket updates and accessible via a web portal.
Progent's Microsoft-certified experts offer companies of all sizes consulting, technical support, and application development services for SharePoint and SharePoint Online. SharePoint is an advanced platform that utilizes web-based technology for intelligently coordinating people, teams and data. SharePoint Server provides a central location for your workers or customers to access, manage, share and interact with useful data, documents, and applications and to interact with one another. Microsoft SharePoint enables quicker and more intelligent decisions, more effective access across teams and more streamlined business processes. Windows SharePoint Services join workers, customers, workgroups and projects with the data they've created in a manner that makes data easy to find, retrieve and apply. Progent's certified SharePoint consultants can help your organization to manage your existing SharePoint environment or migrate to the latest version of SharePoint.
Progent provided a wireless integration solution that allowed a school to increase productivity and avoid the recurring costs of a dedicated link. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is designed for interfacing remote sites as far as 2.5 miles apart and can reach even longer distances. This wireless solution offered improved performance and dependability than simply amplifying the 802.11b wireless connection, and since it uses the 5.8Ghz band it offered protection against outside interference.
Progent's Symantec experts can assist you to support discontinued Symantec firewall and VPN appliances including the Raptor and Symantec VelociRaptor family or show you how to migrate to current firewall/VPN technology. Progent can also help you design and execute a comprehensive security strategy that can incorporate firewall and VPN appliances and utilities, managed security and virus protection services, system monitoring products, and formal policies and processes. Progent has the expertise to be your single source for continuing network support, maintenance, training, and security expertise.
MCSE Expert Certified Technical Consultants Small Office
Dynamics GP/Great Plains 2010 financial software is a comprehensive business management and analytics solution that unifies data and processes across your business, communicates seamlessly with other solutions, and connects employees, clients and vendors regardless of time or location. Designed for small to mid-size businesses, Microsoft Dynamics GP 2010 and MS Dynamics GP Release 10.0 provide capability for accounting, analytics and reporting, project management, inventory and order processing, e-commerce, HRM, customer relationship management, field force automation, manufacturing, retail management, and web-based business services. Progent can show you how to set up and maintain a robust, secure server and communications infrastructure to support Microsoft Dynamics Great Plains, and can give you access to experienced Great Plains professionals to help your company benefit from the full potential of Microsoft Dynamics GP/Great Plains 2010.
Microsoft, Cisco and Security Certified Experts Small Office Computer Outsourcing Consultants
Progent's Microsoft certified experts provide a range of support services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP is a financial and ERP tool built, like all Microsoft financial solutions, on the expandable and popular platform of Microsoft Windows technology. Microsoft Dynamics GP provides a cost-effective tool for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is easy to install and configure, and with its modular design you can purchase only the functions you currently require, with the option to expand users and increase functionality in the future. Progent's Dynamics GP/Great Plains support experts can help you install, customize and manage the current version of Microsoft Dynamics GP or migrate smoothly from an earlier release.
Progent's temporary staff augmentation services allow businesses to meet the need for network support personnel without dealing with the expense and delays that come with vetting and hiring experienced technical help and without increasing your permanent head count.
Small Business Information Technology Outsourcing Firms
Progent's ransomware consultants can assist you to assess your ransomware defenses, monitor and protect your network, assist with settlement negotiations with a threat actor, and restore a network victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
Remote 24x7 monitoring, proactive alerts, and actionable analytical reporting are vital to preserving the health of your IT system and avoiding unnecessary and costly disruptions. Remote Monitoring and Management technology has advanced to the point that companies of all sizes can afford a level of network stability that was once limited to large enterprises. Progent offers several Remote Monitoring and Management solutions available as low-cost services created to help your company to identify and resolve a an array of IT network problems before they can disrupt your business.
Progent utilizes the Flexential Tampa colocation center mainly to provide private cloud hosting. Progent has a team of network consultants located in the Tampa area, and Progent also offers online expertise from Progent's nationwide roster of Microsoft-certified experts, Cisco-certified CCIE network engineers, CISM and CISSP-certified security experts, Hyper-V and VMware specialists, and senior disaster recovery/business continuity preparedness experts. Progent can also help you to design and carry out a migration to the Flexential data center with services like planning solution configuration, specifying hardware components, system setup and validation, troubleshooting, streamling online network management, and educating your IT support team.
Progent can help companies of all sizes to migrate all or part of their computing infrastructure to the Microsoft Azure cloud. This can streamline network management and lower equipment expense. Microsoft Azure offers a comprehensive library of cloud services and Progent can help you to understand the benefits and restrictions of different cloud networking models supported by Azure. Progent can help you manage cloud-based or hybrid cloud and local apps and resources and make sure that you sidestep the typical mistakes small organizations make when migrating to a public cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage user identity with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also show you how to prepare perimeter firewalls and IPsec VPN tunnels and also to manage iPhones and iPads and Google Android handhelds.
Progent can assist your business to maintain Microsoft System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, improve security, and boost productivity by ensuring that critical applications stay up to date, tracking licensing, and reporting usage profiles to help you make smart purchasing decisions. Once you are set to upgrade your SCCM 2007 device management solution, Progent can help you to prepare for and carry out a smooth migration to SCCM 2012.
Progent's wireless site survey services assist you to design, install and debug a Wi-Fi LAN adapted to your environment, providing your business a WLAN that has the coverage, performance, density, data protection, and roaming capability your company requires.
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP solution that embodies more than a quarter century of background assisting manufacturing and distribution companies to manage supply chains and improve the efficiency of key business processes to bring products to market quickly and meet customer schedules consistently. Progent can provide the expertise of an ERP consultant with over 20 years of background with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide online or on-premises consulting that can range from as-needed guidance to solution design and project management. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, customization, CPQ, web site integration, technical support, ETL, Excel and SQL integration, disaster recovery planning, and DBA services.
Progent's Microsoft-expert engineers can assist your organization to enhance your servers and/or workstations from 32 bits to 64 bits. Progent can help your company to calculate the costs and benefits of upgrading to 64-bit processing, plan an affordable migration strategy that minimizes operational interruptions, and deliver inexpensive, professional online support to aid your company to install 64-bit operating systems and applications on your current computers.
Progent can assist businesses of any size to follow leading practices to set up SCVMM 2012 hosts and host groups, networking, storage, and libraries; design, implement, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class reporting. Progent can help your company to move from a legacy edition of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can help you to optimize and troubleshoot your current SCVMM 2012 ecosystem so you get maximum business value.
Progent's seasoned application designers and software developers can help your business to create enhancements to Microsoft Dynamics GP that support the special requirement of your organization while retaining the advantages of seamless Windows integration and connectivity. Progent can also provide expertise with a range of development tools that can be used to create user-interface and data integrations with Microsoft Dynamics GP/Great Plains. These tools include Dexterity, Modifier with VBA, Visual Studio for Dynamics, Extender, eConnect, Web Services for Dynamics GP, and Integration Manager.
Progent's Check Point consultants can help you choose and configure Check Point Software Firewall and VPN software and hardware powered by Check Point Software's technology to offer an economical and efficient security solution for your corporate network. Progent can also show you how to configure other Check Point technologies including ZoneAlarm and Check Point Power-1 firewalls with security solutions from other vendors and offer a central source for on-going technical support, maintenance, training, and design services.
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP Certification through thorough examination and extensive work with information security architecture. ISSAP security experts possess comprehensive knowledge of access management mechanisms and methodologies, telecommunications and network protection, cryptography, needs evaluation, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security. Progent's ISSAP-certified security consultants can help your company with all aspects of architecture security.
Progent offers a broad array of affordable services to assist your company to install, configure, repair, and administer workstations and laptops powered by Windows, macOS and OS X, or various editions of Linux. Progent can provide on-premises or remote assistance for individual computers or laptops or work with your business to design and carry out a large-scale migration to new or updated operating system platforms and applications. Progent can also provide engineers and technical workers to assist your company to prepare for and complete an office move or merger designed to produce the least possible disruption of your productivity.
Progent's certified Windows Server 2022 experts can help your company to plan and implement a cost-effective upgrade to Windows Server 2022 using an on-premises network architecture or a hybrid model that integrates cloud-based Windows Server on Azure with a datacenter-based implementation of Windows Server 2022.
Progent's Microsoft-certified experts can provide network support and IT consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's support professionals can show you how to design, deploy, maintain and administer the entire suite of Windows .NET Servers including SQL Server, Microsoft ISA Server, Small Business Server, Exchange Server, SharePoint, Hyper-V, Lync Server, Project Server, and System Center Operations Manager.
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their scope, Progent is able to focus on delivering high-value services where Progent has few competitors. Small companies who work with trusted independent consultants or who maintain internal support staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, secure, and productive.
Progent's certified SonicWall firewall experts can help you integrate, maintain, and update SonicWall firewall appliances including the newer SonicWall TZ, NSa and NSsp families of appliances and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISM and GIAC-certified network security experts can help you incorporate SonicWall firewalls into an end-to-end security plan and design protection into your corporate practices.
Progent has a long background providing a broad range of online IT consulting and urgent repair services to local governments and school districts throughout the U.S. Progent is one of the industry's pioneers in delivering advanced remote IT support and has provided IT support to organizations in every state. Online support saves travel expenses and solves issues faster than on-premises service calls.
Microsoft SQL Server 2016 offers major improvements in speed, capacity, security, availability, mobile computing integration, and built-in business intelligence. Innovations include PolyBase for processing relational and non-relational files simultaneously for data warehousing, Hadoop integration, Dynamic Data Masking, Mobile Report Publisher, and seamless management of on-premises and cloud-resident resources. Progent's Microsoft-certified consultants can deliver remote and on-premises expertise to help businesses of any size to configure, manage or debug any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all key Microsoft products including Windows Server, Exchange Server 2016, SharePoint Server, Microsoft Dynamics CRM, Skype for Business, and SCOM.
Progent can assist you in all facets of your migration to Exchange Server 2016 such as planning high availability architecture for a local, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; specifying storage requirements for your virtual machines, databases and log files; configuring hardware load balancing for high-availability client access services; planning, setting up and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Progent's Duo services incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Google Android, and other personal devices.
Progent offers national online technical support and troubleshooting services for companies that run UNIX or Linux networks or whose IT systems feature a mix of UNIX and Microsoft Windows products. Online technical support offers optimum leverage for your information technology dollar by preserving user efficiency and limiting the hours charged for computer repair services. Advanced online access utilities and experienced service specialists and consultants combine to enable Progent to handle most network issues without squandering time and money by going to your location. In most of situations your IT problems can be remediated by telephone or through a combination of telephone support and online network analysis. Progent can offer the services of Cisco CCIE network experts and CISA certified security professionals to assist with the most challenging system problems.
Progent can assist you with any stage of Azure cloud integration such as needs definition, readiness evaluation, solution architecture, pilot testing, deployment, centralized management, performance tuning, software license management, disaster recovery strategies, security planning, and regulatory compliance assessment. Progent can help your IT staff to set up and debug firewall appliances and VPN tunnels so your clients can securely connect to Azure-based resources, and Progent's Microsoft-certified consulting experts can help you integrate critical Microsoft technologies to work in the cloud including Microsoft Windows Server, Exchange, SQL Server and SharePoint. Progent can also help your organization to set up a hybrid cloud environment that transparently combines on-premises datacenters with Azure resources.
Progent can help businesses of any size to migrate all or part of their network infrastructure to Microsoft Azure. This can simplify IT management and reduce hardware expense. Azure offers a comprehensive library of cloud services and Progent can help you to evaluate the benefits and restrictions of different cloud networking architectures you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and local apps and network infrastructure and make sure you avoid the typical errors small companies make when migrating to the cloud. Progent can help you to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, handle authentication with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also assist you to prepare perimeter firewalls and VPN tunnels and to integrate Apple iOS devices and Android handhelds.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it.
If your organization does not require immediate remote help but you think you will need technical services with your network soon, you can conserve time and expenses and ensure that the appropriate expertise will be ready when you want it by getting in touch with a Progent sales agent and signing up as a customer. For details, phone 800-993-9400 or email information@progent.com.
Progent's Microsoft-certified engineers can help you plan, document, carry out, manage, and repair a system-wide migration to 64-bit server and desktop operating systems and applications. Progent can help you pilot your 64-bit infrastructure to verify that it handles all of the important 32-bit programs which you want to retain plus the new 64-bit versions of applications you plan to run.
Progent's Microsoft and Cisco certified experts provide several ways to help mid-size and large businesses create an efficient and successful internal Network Support Helpdesk. Progent's consulting services include ROI analysis, process study and improvement, management reporting, education of in-house personnel, and documentation of procedures. Progent's Software Evaluation and Integration Services help companies sift through the various top level Help Desk software packages on the market and decide what products might be too costly, miss critical functions, or align badly with your organization's business goals. Progent also provides temporary staffing for businesses who want to reinforce their internal Help Desk staff for special tasks or to substitute for absent or incapacitated workers.