Progent's Microsoft and Cisco certified computer consultants offer advanced support for a wide array of products and technologies and can deliver that expertise remotely anywhere in the U.S. or in person in major cities across the country and anywhere in . Progent provides remote help for information systems based on Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for environments that incorporate a combination of Microsoft Windows and UNIX-based technology. Progent also can provide access to the expertise of Cisco CCIE network engineers for complex connectivity issues, as well as the the assistance of CISA and CISSP-accredited security consultants to handle high-level security design and problem solving. Progent has provided remote troubleshooting to businesses in every state in the U.S.


Additional Topics of Interest

Specialists Office SharePoint Server 2007
Windows SharePoint Services Remote Consulting

Progent’s Microsoft-certified consultants can provide small and medium sized businesses IT consulting, support, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, groups and information. SharePoint Portal Server offers a common location for your employees or customers to connect to, manage, share and manipulate useful information, documents, and applications and to communicate with other people. It allows quicker and better decisions, more efficient access across groups and more streamlined business practices. The primary objective of SharePoint Server is to gather together, in a relevant way, all of the many sources of information accessible inside and without a business network. Windows SharePoint Services connect workers, customers, teams and projects with the data they’ve created in a way that makes data easy to find, download and re-use.

Skype for Business dial plans Engineers
Skype for Business Front End Pool Professional

Progent's Microsoft-certified consultants offer remote and on-premises expertise for organizations of all sizes to assess the costs/benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Office Communications Server. Progent can help you to design a local, cloud or mixed deployment; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office or Office 365; configure high-availability mechanisms; interface Skype for Business with your PSTN gateway; and integrate third-party communication systems such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security experts can assist you create and verify a security strategy for your Skype for Business solution that is compliant with government and industry standards.

Microsoft Certified Expert Service Desk Management Support Help and Support
Call Center Management Services Network Consultant

Progent provides several basic types of Help Desk services : Microsoft and Cisco Call Center Outsourcing Support Services, Virtual Helpdesk Support, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft professionals gives your customers instant access to a reliable support group with extensive experience providing phone support and online troubleshooting for IT systems based on Microsoft technology. Progent's focus is on earning the support Helpdesk a respected reputation as a key contributor to business productivity. Progent's goal is to fix rather than simply record problems.

Azure and SCDPM integration Engineers
Programming Firms Azure cloud migration

Progent can assist businesses of all sizes to migrate all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT management and reduce equipment investments. Microsoft Azure includes a comprehensive library of cloud services and Progent can assist you to understand the advantages and restrictions of different cloud networking models you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises applications and resources and ensure you sidestep the typical errors small organizations make when moving to the cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, manage user identity with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to configure perimeter firewalls and IPsec VPN connections and also to manage iPhones and iPads and Android smartphones and tablets.

ProSight DPS Hybrid Cloud Backup/Recovery Specialists
Offsite Automated Backup Services Consultant Services

ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital files, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's disaster recovery consultants can provide advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical information.

Consultant Rates Network Specialists
24 Hour Consultant Rates Outsourcing Technical Support

Progent's pricing policy is to bill for phone support and on-site visits by the minute. As a result, you are invoiced only for received services. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and requires no monthly commitment for support services provided during normal working hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you will not be forced to allow less critical problems to stay unaddressed.

Microsoft Solutions Framework Project Methodology Contractor
Access to External Support Databases Computer Outsourcing

Progent’s staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry experience, at the front lines of IT support, performing a broad range of technical tasks for a large array of clients. Each Progent support professional shares a refined collection of individual best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This guarantees that you get not just expert technical help, but also a support engineer with proven approaches for using technical knowledge to resolve real-world network problems rapidly.

Microsoft Office Word Technology Professional
Reports Office Word VBA

Progent's certified Microsoft Office Word and Office 365 Word consultants offer a wide selection of affordable remote support services to assist you to maintain your existing Microsoft Word environment or assist you to migrate to a current version of Microsoft Office Word. Support offered by Progent's experts include VBA programming, isolating and resolving compatibility issues between various versions of Word, integrating Office Word with different Microsoft Office apps like Office Excel and Microsoft Outlook or with 3rd-party data sources and add-ons,infrastructure enhancements for dependable. reliable cloud connectivity, security and compliance consulting, smart phone and tablet synchronization, and online training classes tailored for individuals or groups.

Advantages of IT Outsourcing Whitepaper
White Paper Small Business IT Outsourcing

Progent’s IT outsourcing packages offer economical computer consulting for medium-size companies. Whether it includes planning system infrastructure, setting up an internal Help Desk or using an outside one, deploying an updated e-mail platform, monitoring your network, or building an on-line business solution, outsourcing your network technical services can smooth out costs and minimize uncertainties, allowing network support budgets to increase in a more moderate and controlled manner than is feasible by assembling a large, knowledgeable in-house IT staff. Progent’s Outsourcing White Paper and datasheets explain how Progent can help you build a protected and highly available system architecture for your vital Windows-based applications including Windows Server 2008, Exchange Server 2007, and Microsoft SQL Server.