You Need Advanced Technology to Provide Great Customer Support
Progent is convinced that a carefully architected and implemented network is a crucial factor for accelerating any firm's success, and we follow this credo in our corporate system infrastructure. Progent has created a zero-downtime virtual office infrastructure that enables Progent's staff consultants and authorized contractors to offer rapid and effective support, collaborate closely on sophisticated projects, and gain from professional and personal maturity from acting as part of a dynamic business ethos of personal drive and independence.
Progent's entire multi-site information technology foundation is situated in three distinct advanced Internet data centers (a couple in San Jose and the other in Sacramento), offering the highest levels of fault tolerance, redundancy, security, and availability. By splitting our infrastructure into distinct data centers, we are assured high levels of availability. By locating one of our key data centers in Central California, we neutralize the San Francisco Bay Area's earthquake threat.
Progent has a state-of-the-art VoIP communications system sited in one of Progent's data centers. Our VoIP PBX offers transparent, cohesive voice access to all staff consultants across the U.S. Powerful capabilities including comprehensive call center functions, find-me/follow-me connections, integrated e-mail Inbox/voice messaging, efficient Voice over IP hardware phones, and computer-integrated software phones, transparent message routing for each user, and integrated automated call management applications all operate in harmony to offer a powerful solution to ensure that customers can quickly and easily access required Progent resources.
We have created a scalable architecture of 50+ servers that host the core programs used to run Progent's consultants, such as Microsoft Exchange e-mail and collaboration, financial and management information software, customer invoicing packages, help desk applications, web support, authentication and protection servers, document storage, print servers, archiving and business continuity, marketing and sales support, CRM, system management and monitoring, and VoIP. Progent utilizes server virtualization products from VMware to enhance further our ability to scale and manage our network.
Progent leverages the robust infrastructure we have designed by providing hosting services for customers who need quick access to the benefits of Progent's powerful virtual office environment.
Ensuring That Client Support Information is Accessible and Protected
Progent's customer documentation standards are unparalleled in the network support industry, and we have built a powerful system for our consultants to generate complete documentation of all support interactions, share those support details with our customers electronically after each job, and preserve them in a way that offers enhanced productivity for future and/or collaborative work with other Progent team members. Using replication technology, each Progent consultant can have full access to important aspects of client data any time, and with 1024-bit RSA encryption, client data is always protected.
Progent's virtual office environment is stable, field-proven, and well honed through the continual interaction of many dozens of team members around the U.S. that utilize it every day. Progent has practiced a virtual office approach since our inception in 1999, and Progent's president Les Kent has a strong background from his former businesses in designing and implementing efficient virtual office environments since 1994.
By building a culture and network environment based on a virtual office, Progent has attracted a wide range of talented individuals who achieve an exceptional level of efficiency, work satisfaction, and improved quality of life that has contributed to low attrition and enduring client loyalty.
Benefits of Progent's Virtual Office Network
By utilizing our advanced virtual office technology, Progent's staff engineers and freelance experts can stop wasting effort commuting to a physical work facility or traveling to consult in person that could be completed far less expensively by taking advantage of remote tools. Since most network tasks can be handled off site, our virtual office enables Progent's engineers to devote the highest possible amount of time doing revenue-generating tasks instead of traveling, and gives clients the fastest possible network resolutions at minimal cost.
Progent team members have the choice of providing remote support exclusively, cooperating with other consultants when on-premises activity is needed. At Progent, you are able to determine your personal work calendar to match your individual lifestyle without compromising the quality of customer support.
Find Out Additional Information Concerning Jobs with Progent
Check out these links to learn more information concerning Progent's job openings, business culture, work environment, compensation structure, and benefits packages:
Here is a list of some present job openings:
Job Code P014
Sr. Microsoft Information Technology Consultant
Progent is seeking experienced Sr. Microsoft information technology consultants in the to help a variety of small and midsize businesses to maintain networks powered by Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Exchange 2007 to 2016. Key areas of knowledge include system architecture, AD design and troubleshooting, Exchange-based messaging, security, and server monitoring.
Details on Sr. Microsoft IT Consulting Expert Jobs
Job Code P016
Desktop Support Expert
Progent is looking for Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.
Details about Desktop Engineer Jobs
Job Code P018
Senior Microsoft Information Technology Consulting Expert - New York Metro, Pittsburgh and Los Angeles Areas
Progent is looking for experienced Sr. Microsoft computer consultants in the New York metro, Pittsburgh and Los Angeles areas to assist a range of small businesses manage IT environments based on Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Exchange 2007 through 2016. Key areas of expertise include system architecture, Active Directory design and troubleshooting, Exchange-based email, security, and server monitoring.
Specifics about Sr. Microsoft Information Technology Consultant Positions
Sr. Microsoft Exchange Expert - Online
Progent is seeking a Sr. Microsoft Exchange expert to spearhead large-scale Microsoft Exchange design and deployment projects. The ideal candidate would be a technical consultant with subject matter expertise in Exchange 2007 through 2019 and Microsoft Office 365 and with a thorough grasp of Microsoft AD. This position demands a background in the consulting, architectural design, deployment and support of these platforms.
Specifics about Sr. Exchange Expert Job
Job Code S25
Business Development Representative (BDR) - Los Angeles and New York Metro Areas
Progent is looking for a Business Development Representative to work as a senior sales executive who is responsible for selling Progent's extensive portfolio of IT outsourcing and network consulting, and application development services. Activities of the BDR include:
If you want to apply for any opening shown above, please e-mail your resume to jobs@progent.com. Please copy the job codes of the jobs of interest.