You Need Great Infrastructure to Provide Great Customer Service
Progent is convinced that a carefully architected and executed network is a pivotal piece for accelerating any firm's success, and Progent follows this belief in our own network infrastructure. Progent has built a fault-tolerant virtual office network that allows our in-house consultants and certified contractors to offer fast and effective service, cooperate closely on complex projects, and gain from professional and private maturity from acting as part of a dynamic company culture of self motivation and freedom.
Our complete multi-site network foundation is housed in three distinct advanced Internet data centers (two in Silicon Valley and the other in Sacramento), providing the highest degree of robustness, redundancy, data protection, and uptime. By separating our network into different data centers, we are assured high consequent accessibility. By locating one of our strategic data centers in Central California, we neutralize the San Francisco Bay Area's seismic threat.
Progent has a state-of-the-art VoIP communications system sited in one of Progent's data centers. Progent's VoIP PBX offers transparent, integrated voice access to all staff members across the U.S. Powerful features including sophisticated call center functions, find-me/follow-me calling, integrated e-mail Inbox/voice messaging, full-featured Voice over IP phone sets, and PC-integrated software phones, transparent call handling for every user, and built-in automated call management utilities all work in harmony to offer a powerful platform to ensure that clients can speedily and conveniently communicate with needed Progent resources.
Progent has created an expandable infrastructure of more than 50 servers that host the core programs used to run our consultants, such as Microsoft Exchange messaging and groupware, accounting and reporting software, service billing packages, call center applications, web support, access permissions and security servers, document storage, network shared printing, archiving and disaster recovery, sales support, Customer Relationship Management, system management and auditing, and VoIP. Progent utilizes virtual server technology from VMware to streamline even more the ability to expand and manage our network.
Progent exploits the robust infrastructure we have designed by offering data center support for clients who want quick availability of the advantages of Progent's efficient virtual office environment.
Ensuring That Client Service Information is Available and Protected
Our customer documentation standards are unparalleled in the information technology outsourcing industry, and Progent has built a world-class system for our consultants to produce complete documentation of all support incidents, exchange those support details with our customers via email following every job, and store them in a manner that offers enhanced productivity for future and/or cooperative activity with other Progent team members. Thanks to replication software, every Progent consultant is able to gain full availability to key aspects of customer information whenever necessary, and with 1024-bit RSA encryption, client data is always protected.
Progent's virtual office environment is stable, mature, and enhanced by the continual interaction of 100+ Progent personnel around the U.S. that use the system daily. Progent has practiced a virtual office approach since the company's inception almost a decade ago, and our founder Les Kent has experience from his former businesses in architecting and deploying efficient virtual office environments ever since 1994.
By building a culture and network environment around a virtual office, we have attracted a broad spectrum of talented individuals who attain an enviable degree of efficiency, professional growth, and improved life style that has contributed to minimal turnover and lasting customer loyalty.
Benefits of Our Virtual Office Work Style
By using Progent's advanced virtual office environment, our consultants and contractors can stop wasting time commuting to a physical work facility or driving to consult on site that could be done far less expensively by taking advantage of remote technology. Since most support jobs can be performed remotely, this allows our consultants to spend the highest possible amount of time doing revenue-generating tasks instead of traveling, and offers clients the quickest available information technology solutions at minimal cost.
Our engineers have the option of offering off-site services exclusively, cooperating with other consultants when on-site activity may be required. At Progent, you can establish your personal job calendar to fit your individual lifestyle without jeopardizing the excellence of customer support.
Find Out More Information About Jobs at Progent
Follow these links to learn additional information about Progent's job openings, business culture, operational conditions, compensation structure, and benefits:
The following is a list of some present job opportunities:
Job Code P014
Senior Microsoft IT Consulting Expert
Progent is seeking proven Sr. Microsoft information technology consultants in the to help a variety of small and midsize businesses to maintain IT environments powered by Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Microsoft Exchange 2007 through 2016. Key fields of knowledge include system architecture, AD design and troubleshooting, Exchange-based email, security, and server monitoring.
Details on Senior Microsoft Information Technology Consulting Expert Positions
Job Code P016
Progent is seeking Desktop Support Consultants to help our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on the latest Microsoft technologies. In addition, work closely with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.
More information on Desktop Engineer Jobs
Job Code P018
Sr. Microsoft IT Consulting Expert - New York Metro, Pittsburgh and Los Angeles Areas
Progent is seeking experienced Sr. Microsoft information technology consultants in the New York metro, Pittsburgh and Los Angeles areas to assist a range of small and midsize businesses maintain IT environments based on Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Exchange 2007 through 2016. Important areas of knowledge include network infrastructure, AD design and repair, Exchange-based email, security, and server monitoring.
Details on Sr. Microsoft Computer Consultant Positions
Senior Microsoft Exchange Expert - Remote
Progent is seeking a Senior Microsoft Exchange expert to spearhead large-scale Microsoft Exchange design and implementation initiatives. The right candidate should be a computer consultant with expertise in the area of Exchange 2007 to 2019 and Office 365 Exchange Online and with a solid understanding of Active Directory. This role demands a background in the consulting, architectural design, deployment and maintenance of these technologies.
Details on Sr. Exchange Consultant Positions
Job Code S25
Business Development Representative - Los Angeles and New York Metro Areas
Progent is looking for a Business Development Representative (BDR) to operate as a senior-level sales executive who is responsible for selling Progent's comprehensive portfolio of information technology outsourcing and computer consulting, and application development services. Activities of the BDR include:
More information on Business Development Representative (BDR) Positions - Los Angeles and New York Metro Areas
- Generating and articulating crucial elements of consulting proposals that associate our deliverables with an organization's IT goals
- Maintaining strong relationships with Progent's customers
- Providing continuing account management and developing follow-on sales
- Maintaining an understanding of rapidly evolving technology
If you wish to apply for any job shown above, please send your background information to email@example.com. Please include the job codes of the positions that interest you.