You Need Advanced Infrastructure to Deliver Great Technical Support
Progent is convinced that a well designed and executed information system is a crucial factor for accelerating any firm's success, and Progent applies this credo in our corporate network infrastructure. Progent has created a fault-tolerant virtual office network that allows our in-house engineers and authorized contractors to offer rapid and efficient support, collaborate easily on sophisticated jobs, and experience professional and private growth from being a member of an exciting business ethos of self motivation and independence.
Our entire distributed network infrastructure is housed in three separate world-class Internet data centers (two in Silicon Valley and one in Sacramento), providing the utmost levels of fault tolerance, backup, security, and availability. By splitting our network into distinct data centers, Progent is assured excellent levels of accessibility. By locating one of our strategic data centers in Central California, we neutralize the San Francisco region's seismic threat.
Progent has an advanced VoIP communications system housed in one of Progent's data centers. Our VoIP system provides transparent, integrated voice access to all in-house members across the U.S. Powerful capabilities such as comprehensive call center functions, find-me/follow-me connections, integrated email and voice messaging, full-featured Voice over IP phone sets, and PC-powered soft-phones, seamless message routing for every user, and integrated software-based call management applications all operate together to provide a powerful platform to ensure that clients can speedily and conveniently communicate with needed Progent resources.
We have created a scalable architecture of 50+ servers that power the basic applications required to run Progentís consultants, including Microsoft Exchange messaging and collaboration, financial and management information systems, customer invoicing systems, call center systems, web support, access permissions and security servers, document handling, print servers, backup and business continuity, marketing and sales support, CRM, system management and auditing, and VoIP. Progent leverages virtual server products from VMware to streamline even more the ability to scale and administer our information system.
Progent leverages the robust infrastructure we have designed by offering data center services for clients who want immediate availability of the benefits of Progent's powerful virtual office environment.
Ensuring That Client Service Data is Accessible and Safe
Progentís client documentation practices are unmatched in the consulting business, and Progent has created a powerful system for our engineers to generate full reports of all service interactions, exchange those service details with our customers electronically after every job, and preserve them in a way that allows enhanced productivity for later and/or cooperative activity with other Progent engineers. Thanks to synchronization technology, each Progent engineer is able to gain complete access to important details of client data any time, and because of 1024-bit RSA encryption, customer data is at all times protected.
Our virtual office model is robust, mature, and well honed by the continual interaction of scores of Progent personnel nationwide that use it every day. Progent has practiced a virtual office model since our founding in 1999, and our president Les Kent has a strong background from his former companies in designing and implementing efficient virtual office environments since 1994.
By building a culture and infrastructure based on a virtual office, Progent has attracted a wide spectrum of talented people who achieve an exceptional level of productivity, professional growth, and enhanced life style that has resulted in minimal attrition and lasting customer retention.
Benefits of Progent's Virtual Office Work Style
By utilizing our advanced virtual office technology, our staff engineers and contractors can avoid wasting effort in commutes to a central work facility or traveling to consult in person that can be done far less expensively by taking advantage of remote tools. Because the majority of network jobs can be handled remotely, our virtual office allows Progent's engineers to spend the highest possible amount of time performing billable work instead of commuting, and provides customers the quickest available technical solutions at minimal cost.
Our consultants have the choice of performing remote services only, coordinating with other consultants when in-person activity may be required. At Progent, you are able to determine your personal work schedule to fit your desired lifestyle without jeopardizing the excellence of client service.
Learn Additional Details Concerning Jobs with Progent
Check out these links to find out more details about our available positions, company philosophy, work environment, profit sharing structure, and benefits packages:
The following is a description of some current job openings:
Job Code P014
Sr. Microsoft IT Consulting Expert
Progent is seeking proven Senior Microsoft information technology consulting experts in the to help a variety of small and midsize organizations to manage networks based on Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Microsoft Exchange 2007 to 2016. Key fields of knowledge include network architecture, AD design and troubleshooting, Exchange-based messaging, security, and server monitoring.
More information about Senior Microsoft IT Consulting Expert Job
Job Code P016
Desktop Support Expert
Progent is looking for Desktop Support Consultants to help our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. Also, work closely with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.
Details on Desktop Engineer Positions
Job Code P018
Senior Microsoft IT Consulting Expert - New York Metro, Pittsburgh and Los Angeles Areas
Progent is seeking proven Senior Microsoft computer consulting experts in the New York metro, Pittsburgh and Los Angeles areas to help a variety of small organizations manage networks powered by Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Exchange 2007 through 2016. Important fields of expertise include system infrastructure, Active Directory design and troubleshooting, Exchange-based email, security, and server monitoring.
Details about Senior Microsoft Computer Consultant Job
Senior Microsoft Exchange Consultant - Online
Progent is seeking a Sr. Microsoft Exchange consultant to spearhead large-scale Exchange planning and implementation initiatives. The ideal candidate should be a computer consultant with mastery in the area of Microsoft Exchange 2007 to 2019 and Exchange Online and with a thorough grasp of Active Directory. This position demands experience in the consulting, architectural design, implementation and support of these technologies.
More information on Sr. Exchange Consultant Job
Job Code S25
Business Development Representative (BDR) - Los Angeles and New York Metro Areas
Progent is looking for a Business Development Representative (BDR) to operate as a senior-level sales executive responsible for selling Progent's comprehensive selection of IT outsourcing and computer consulting, and development services. Responsibilities of the Business Development Representative include:
Details about Business Development Representative (BDR) Jobs - Los Angeles and New York Metro Areas
- Generating and articulating crucial components of consulting proposals which associate our services with a customer's unique competitive requirements
- Maintaining strong relationships with Progent's customers
- Providing ongoing client management and developing follow-on sales
- Explaining rapidly changing IT technology
If you wish to apply for any opening shown above, please send your resume to email@example.com. Be sure to include the job codes of the positions of interest.