It Takes Great Technology to Provide Outstanding Customer Support
Progent believes that a carefully architected and executed network is a crucial piece for enabling a firm's success, and we apply this credo in our corporate network environment. Progent has built a non-stop virtual office network that allows our staff engineers and certified contractors to deliver fast and efficient service, cooperate easily on sophisticated jobs, and gain from career and private maturity by acting as part of a dynamic business ethos of self motivation and freedom.

Our complete distributed network infrastructure is situated in three distinct world-class Internet data centers (a couple in Silicon Valley and one in Sacramento), offering the utmost degree of robustness, redundancy, data protection, and uptime. By separating our network into different data centers, Progent is ensured high consequent availability. By situating one of our strategic data centers in Sacramento, we neutralize the San Francisco region's earthquake threat.

Progent has a sophisticated VoIP communications solution housed in one of Progent's data centers. Our Voice over IP system provides transparent, cohesive voice calling to all in-house consultants across the U.S. Advanced capabilities such as comprehensive call center functions, find-me/follow-me connections, universal email and voice messaging, full-featured VoIP hardware phones, and PC-integrated soft-phones, transparent message routing for every user, and integrated automated call management applications all operate in harmony to provide an effective platform to ensure that customers can quickly and easily communicate with needed Progent personnel.

We have designed an expandable architecture of more than 50 servers that power the basic programs used to run our business, including Microsoft Exchange e-mail and groupware, accounting and reporting software, customer invoicing systems, call center applications, web services, authentication and protection servers, document storage, print servers, archiving and business continuity, sales automation, CRM, system management and monitoring, and Voice over IP. Progent utilizes virtual server products from VMware to streamline even more the ability to scale and administer our information system.

Progent exploits the robust network environment we have created by offering hosting services for customers who want immediate availability of the advantages of Progent's powerful virtual office environment.

Ensuring That Vital Service Data is Accessible and Secure
Progent’s customer documentation practices are unparalleled in the information technology outsourcing business, and Progent has created a powerful system for our engineers to produce complete reports of all support interactions, exchange those service details with our clients via email after every authorized task, and preserve them in a manner that allows high efficiency for later and/or collaborative work with other Progent team members. Thanks to replication software, every Progent consultant can gain complete availability to important aspects of client data any time, and because of 1024-bit RSA encryption, client data is always safe and secure.

Progent's virtual office environment is robust, field-proven, and enhanced through the continual involvement of many dozens of team members nationwide who use it every day. Progent has followed a virtual office approach since the company's founding in 1999, and Progent’s president Les Kent has a strong background from his previous businesses in designing and deploying efficient virtual office structures since 1994.

By creating a business model and infrastructure around a virtual office, Progent has appealed to a wide spectrum of high-caliber people who achieve an exceptional degree of efficiency, professional growth, and improved life style that has contributed to minimal attrition and enduring customer loyalty.

Advantages of Our Virtual Office Work Style
By using our innovative virtual office environment, our staff engineers and freelance experts can stop spending time commuting to a central work facility or driving to perform work in person that could be completed far less expensively by using remote tools. Since the majority of support jobs can be handled remotely, this enables Progent's consultants to devote the highest possible amount of time performing revenue-generating tasks rather than traveling, and gives clients the quickest possible technical resolutions at minimal cost.

Our engineers have the choice of providing remote services exclusively, cooperating with other consultants when in-person activity is needed. At Progent, you can establish your personal work schedule to match your desired lifestyle without jeopardizing the quality of customer service.

Learn More Information Concerning Working at Progent
Follow these pages to learn more details concerning our work opportunities, business culture, work conditions, profit sharing structure, and benefits packages:

This is a description of our current job openings:

Job Code P014
Senior Microsoft Information Technology Consulting Expert
Progent is looking for proven Sr. Microsoft information technology consultants in the to help a range of small and midsize businesses to manage networks based on Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Microsoft Exchange 2007 through 2016. Key fields of knowledge include network infrastructure, AD design and troubleshooting, Exchange-based email, security, and server monitoring.

More information about Senior Microsoft Information Technology Consultant Positions

Job Code P016
Desktop Engineer
Progent is looking for Desktop Support Consultants to help our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

More information on Desktop Engineer Jobs

Job Code P018
Senior Microsoft Computer Consultant - New York Metro, Pittsburgh and Los Angeles Areas
Progent is seeking experienced Senior Microsoft IT consulting experts in the New York metro, Pittsburgh and Los Angeles areas to assist a range of small businesses maintain IT environments powered by Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Exchange 2007 through 2016. Important fields of knowledge include network architecture, Active Directory design and troubleshooting, Exchange-based email, security, and server monitoring.

Specifics about Sr. Microsoft IT Consulting Expert Positions

Senior Microsoft Exchange Expert - Online
Progent is seeking a Senior Microsoft Exchange consultant to spearhead large-scale Exchange planning and implementation initiatives. The right candidate should be a technical consultant with expertise in Microsoft Exchange 2007 to 2019 and Exchange Online and with a solid understanding of Active Directory. This role demands experience in the consulting, architectural design, deployment and support of these technologies.

Specifics on Sr. Exchange Consultant Jobs

Job Code S25
Business Development Representative (BDR) - Los Angeles and New York Metro Areas
Progent is seeking a Business Development Representative (BDR) to work as a senior-level sales executive responsible for selling the company's comprehensive selection of IT outsourcing and computer consulting, and application development services. Responsibilities of the BDR include:

  • Generating and articulating crucial elements of engagement propositions which tie our services with real business value
  • Maintaining strong relationships with customers
  • Providing ongoing account management and generating follow-on engagements
  • Maintaining an understanding of rapidly evolving IT technology
Details about Business Development Representative Positions - Los Angeles and New York Metro Areas

If you would like to apply for any opening shown above, you should send your resume to jobs@progent.com. Be sure to include the code numbers of the positions of interest.



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