It Takes Great Infrastructure to Provide Outstanding Customer Service
Progent believes that a well architected and executed information system is a pivotal piece for accelerating any company's growth, and we follow this belief in our corporate system infrastructure. We have created a zero-downtime virtual office infrastructure that allows our in-house engineers and certified contractors to deliver rapid and effective support, cooperate closely on sophisticated jobs, and gain from career and personal maturity from being a member of a dynamic company culture of personal drive and independence.

Progentís complete multi-site network foundation is housed in three separate world-class Internet data centers (two in Silicon Valley and one in Sacramento), offering the utmost degree of fault tolerance, backup, data protection, and uptime. By splitting our infrastructure into distinct data centers, Progent is assured high consequent availability. By situating one of our strategic data centers in Central California, we avoid the San Francisco Bay Area's earthquake threat.

Progent has a state-of-the-art Voice over IP communications system sited in one of Progent's data centers. Progent's VoIP system offers seamless, integrated voice access to all in-house members nationwide Advanced features including comprehensive call center functions, find-me/follow-me connections, integrated email and voice messaging, efficient VoIP handsets, and PC-powered software phones, seamless call routing for every user, and integrated automated call management applications all operate together to offer a powerful platform to ensure that customers can speedily and easily access required Progent resources.

Progent has created a scalable architecture of 50+ servers that power the core applications required to run Progentís business, including Exchange e-mail and collaboration, financial and management information systems, client invoicing packages, call center systems, web support, authentication and security servers, document storage, network shared printing, archiving and disaster recovery, marketing and sales automation, Customer Relationship Management, network administration and monitoring, and VoIP. Progent leverages virtual server technology from VMware to enhance further the ability to scale and administer our network.

Progent exploits the advanced network environment we have created by offering data center support for customers who need immediate access to the advantages of Progent's efficient virtual office environment.

Making Sure Client Support Data is Available and Secure
Our client documentation standards are unparalleled in the information technology outsourcing industry, and we have built a powerful system for our consultants to generate full reports of all support incidents, exchange those support reports with our clients via email following each authorized task, and preserve them in a way that offers enhanced efficiency for later and/or cooperative work with other Progent personnel. Using synchronization software, every Progent engineer can gain full access to important details of customer data whenever necessary, and with advanced RSA encryption, client information is always protected.

Our virtual office model is robust, field-proven, and enhanced through the continual involvement of scores of Progent personnel nationwide that use the system daily. Progent has practiced a virtual office approach since our founding almost a decade ago, and our president Les Kent has a strong background from his previous companies in architecting and deploying efficient virtual office structures ever since 1994.

By creating a business model and infrastructure around a virtual office, Progent has appealed to a wide spectrum of high-caliber individuals who attain an exceptional level of efficiency, professional growth, and improved quality of life that has resulted in minimal turnover and lasting customer retention.

Benefits of Progent's Virtual Office Network
By using Progent's advanced virtual office technology, our staff engineers and freelance experts can avoid spending time commuting to a central office or driving to perform work in person that can be completed much less expensively by using remote technology. Because most network jobs can be performed off site, this allows Progent's engineers to spend the maximum number of hours performing billable work instead of commuting, and provides customers the quickest available technical resolutions at minimal expense.

Our consultants have the option of performing remote services only, coordinating with other consultants in case in-person work may be required. At Progent, you are able to determine your own work schedule to match your desired lifestyle without jeopardizing the excellence of customer service.

Learn More Details About Working at Progent
Check out these pages to find out additional details concerning Progent's work opportunities, business philosophy, operational environment, profit sharing model, and benefits:

The following is a list of some present job opportunities:


Code
 
Job Description

P014

Senior Microsoft IT Consulting Expert -
Progent is seeking experienced Senior Microsoft computer consulting experts in the to help a range of small businesses to manage IT environments based on Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Exchange 2007 to 2016. Important fields of knowledge include system infrastructure, AD design and troubleshooting, Exchange-based messaging, security, and server monitoring.

Specifics about Sr. Microsoft IT Consulting Expert Positions


P016

Desktop Support Expert -
Progent is looking for Desktop Support Experts to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. Also, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

More information about Desktop Engineer Positions


P018

Sr. Microsoft Computer Consultant - New York Metro, Pittsburgh and Los Angeles Areas
Progent is seeking experienced Senior Microsoft IT consulting experts in the New York metro, Pittsburgh and Los Angeles areas to assist a variety of small organizations maintain IT environments powered by Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Exchange 2007 through 2016. Important fields of knowledge include network infrastructure, Active Directory design and troubleshooting, Exchange-based messaging, security, and server monitoring.

Details about Senior Microsoft Information Technology Consulting Expert Positions


Expert

Sr. Exchange Consultant - , Online
Progent is looking for a Senior Microsoft Exchange consultant to spearhead large-scale Exchange planning and deployment projects. The ideal candidate should be a technical consultant with expertise in the area of Exchange 2007 to 2016 and Exchange Online and with a solid understanding of Active Directory. This position demands a background in the consulting, architectural design, deployment and support of these platforms.

More information about Senior Exchange Expert Job


S25

Business Development Representative (BDR) - Los Angeles and New York Metro Areas
Progent is looking for a Business Development Representative to work as a senior-level sales executive who is responsible for selling the company's broad selection of IT outsourcing and computer consulting, and development services. Activities of the BDR include:
  • Producing and articulating crucial elements of consulting proposals that tie Progent's deliverables with a customer's unique competitive requirements
  • Establishing and maintaining good relationships with clients
  • Providing ongoing client management and generating follow-on engagements
  • Explaining rapidly changing IT technology

Specifics about Business Development Representative Positions - Los Angeles and New York Metro Areas


If you would like to ask about any opening listed above, please send your resume to jobs@progent.com. Please include the job codes of the jobs of interest.

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