You Need Advanced Technology to Provide Outstanding Customer Service
Progent is convinced that a carefully designed and executed information system is a pivotal piece for accelerating a firm's growth, and Progent follows this credo in our corporate system environment. Progent has built a zero-downtime virtual office network that enables our staff consultants and certified contractors to offer rapid and efficient service, collaborate easily on complex jobs, and gain from professional and private maturity by acting as part of a dynamic business culture of personal drive and independence.
Our complete multi-site network foundation is situated in three separate advanced Internet data centers (two in San Jose and one in Sacramento), offering the utmost levels of fault tolerance, redundancy, data protection, and uptime. By splitting our infrastructure into distinct data centers, we are assured high levels of accessibility. By situating one of our strategic data centers in Central California, we avoid the San Francisco region's earthquake risk.
We have a state-of-the-art Voice over IP PBX solution sited in one of Progent's data centers. Our Voice over IP system offers seamless, cohesive voice calling to all in-house members nationwide Powerful features such as sophisticated call center functions, find-me/follow-me connections, universal e-mail Inbox/voice messaging, full-featured Voice over IP user handsets, and computer-powered software phones, seamless message handling for each user, and built-in automated call management utilities all work in harmony to provide a powerful solution to make sure that customers can quickly and easily access required Progent personnel.
Progent has created a scalable architecture of more than 50 servers that host the basic applications used to support our consultants, such as Exchange email and groupware, financial and reporting systems, customer billing packages, call center systems, web support, authentication and security servers, document handling, network shared printing, backup and business continuity, sales support, Customer Relationship Management, system administration and monitoring, and Voice over IP. Progent utilizes server virtualization technology from VMware to streamline further the ability to expand and administer our information system.
Progent leverages the robust infrastructure we have created by providing hosting support for customers who need immediate access to the advantages of Progent's efficient virtual office environment.
Making Sure Client Service Data is Available and Safe
Progent’s customer documentation practices are unmatched in the information technology outsourcing industry, and Progent has built a world-class system for our consultants to generate full reports of all support incidents, exchange those support details with our customers via email after each authorized task, and store them in a manner that offers enhanced productivity for later and/or cooperative work with other Progent engineers. Using synchronization technology, every Progent engineer is able to gain complete availability to key aspects of client information any time, and because of 1024-bit RSA encryption, client information is at all times safe and secure.
Progent's virtual office model is stable, field-proven, and well honed by the continual involvement of scores of team members nationwide who utilize the system daily. Progent has followed a virtual office model since our inception almost a decade ago, and Progent’s founder Les Kent has a strong background from his previous businesses in designing and implementing efficient virtual office environments since 1994.
By building a culture and network environment around a virtual office, Progent has attracted a wide range of high-caliber people who achieve an enviable level of productivity, professional growth, and enhanced quality of life that has resulted in minimal turnover and enduring client loyalty.
Advantages of Our Virtual Office Network
By utilizing Progent's advanced virtual office technology, our consultants and contractors can avoid wasting time commuting to a physical work facility or traveling to perform work in person that can be done far less expensively by taking advantage of remote tools. Because most support jobs can be performed off site, this enables our consultants to spend the highest possible number of hours doing revenue-generating work rather than commuting, and provides customers the fastest possible technical solutions at the lowest cost.
Our team members have the choice of offering off-site support exclusively, cooperating with other consultants when on-premises work is needed. At Progent, you are able to determine your own job schedule to match your desired lifestyle without jeopardizing the excellence of customer service.
Learn Additional Information Concerning Working with Progent
Check out these pages to learn more details concerning Progent's available positions, company culture, work environment, compensation model, and benefits:
Here is a description of our available job openings:
Job Code P014
Sr. Microsoft Computer Consultant
Progent is seeking experienced Sr. Microsoft information technology consulting experts in the to assist a variety of small and midsize organizations to manage IT environments based on Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Exchange 2007 through 2016. Key fields of knowledge include network architecture, Active Directory design and troubleshooting, Exchange-based messaging, security, and server monitoring.
Specifics on Senior Microsoft IT Consulting Expert Job
Job Code P016
Desktop Support Expert
Progent is seeking Desktop Support Consultants to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. Also, work closely with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.
Specifics on Desktop Support Expert Job
Job Code P018
Senior Microsoft IT Consultant - New York Metro, Pittsburgh and Los Angeles Areas
Progent is looking for experienced Sr. Microsoft IT consulting experts in the New York metro, Pittsburgh and Los Angeles areas to help a range of small businesses manage networks based on Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Microsoft Exchange 2007 to 2016. Important areas of expertise include system architecture, Active Directory design and repair, Exchange-based messaging, security, and server monitoring.
More information on Senior Microsoft Information Technology Consulting Expert Job
Sr. Exchange Expert - Online
Progent is looking for a Sr. Microsoft Exchange consultant to spearhead large-scale Exchange planning and deployment projects. The ideal candidate would be a computer consultant with subject matter expertise in the area of Microsoft Exchange 2007 through 2019 and Office 365 Exchange Online and with a thorough understanding of Microsoft AD. This position demands experience in the consulting, architectural design, deployment and support of these platforms.
Details about Senior Microsoft Exchange Consultant Positions
Job Code S25
Business Development Representative (BDR) - Los Angeles and New York Metro Areas
Progent is seeking a Business Development Representative to operate as a senior-level sales executive who is responsible for selling Progent's extensive selection of IT outsourcing and network consulting, and development services. Responsibilities of the Business Development Representative include:
More information on Business Development Representative (BDR) Positions - Los Angeles and New York Metro Areas
- Producing and explaining key elements of service propositions that tie our services with real business value
- Maintaining good relationships with Progent's clients
- Providing continuing client management and generating follow-on engagements
- Maintaining an understanding of rapidly changing technology
If you want to enquire about any job listed above, you should e-mail your resume to email@example.com. Be sure to copy the job codes of the jobs that interest you.