You Need Advanced Technology to Deliver Outstanding Customer Service
Progent is convinced that a carefully architected and implemented network is a pivotal factor for enabling a firm's growth, and we follow this belief in our own system environment. Progent has built a fault-tolerant virtual office network that enables Progent's staff consultants and certified contractors to offer rapid and effective support, cooperate closely on sophisticated jobs, and gain from professional and personal maturity by being part of an exciting company ethos of personal drive and independence.
Our entire distributed information technology infrastructure is housed in three separate advanced Internet data centers (two in San Jose and the other in Sacramento), offering the highest levels of fault tolerance, backup, security, and availability. By splitting our network into distinct data centers, we are ensured excellent consequent availability. By locating one of our key data centers in Sacramento, we neutralize the San Francisco Bay Area's seismic threat.
Progent has an advanced VoIP communications system sited in one of our data centers. Progent's VoIP PBX provides transparent, cohesive voice access to all staff consultants across the U.S. Powerful capabilities including sophisticated call center functions, find-me/follow-me connections, universal email and voice messaging, full-featured Voice over IP handsets, and PC-integrated software phones, transparent message handling for every user, and built-in automated call management utilities all work in harmony to offer an effective solution to make sure that customers can speedily and easily communicate with required Progent resources.
We have created an expandable architecture of more than 50 servers that power the core applications used to run Progentís consultants, such as Exchange messaging and groupware, accounting and reporting systems, customer billing systems, help desk applications, web services, access permissions and security servers, document handling, network shared printing, backup and workplace recovery, marketing and sales automation, Customer Relationship Management, network administration and monitoring, and VoIP. Progent utilizes virtual server products from VMware to enhance even more the ability to expand and administer our information system.
Progent leverages the advanced network environment we have created by offering hosting support for clients who need immediate availability of the benefits of Progent's powerful virtual office technology.
Ensuring That Client Support Information is Available and Safe
Progentís customer documentation practices are unmatched in the network support business, and we have built a world-class environment for our consultants to generate full documentation of all service interactions, exchange those service reports with our customers electronically following every authorized task, and preserve them in a way that allows high efficiency for future and/or collaborative work with other Progent engineers. Thanks to synchronization software, every Progent engineer is able to gain complete access to key details of customer data any time, and because of 1024-bit RSA encryption, client information is always safe and secure.
Progent's virtual office environment is robust, mature, and well honed through the active involvement of many dozens of Progent personnel around the U.S. that utilize it every day. Progent has practiced a virtual office model since the company's founding in 1999, and Progentís president Les Kent has experience from his previous businesses in designing and implementing efficient virtual office structures ever since 1994.
By building a business model and infrastructure based on a virtual office, Progent has attracted a wide range of high-caliber people who attain an enviable degree of productivity, work satisfaction, and improved life style that has resulted in low turnover and enduring customer retention.
Advantages of Progent's Virtual Office Network
By using Progent's innovative virtual office environment, Progent's staff engineers and contractors can avoid wasting effort commuting to a central work facility or traveling to perform work in person that could be done much less expensively by taking advantage of remote technology. Because most support jobs can be handled remotely, our virtual office allows our consultants to spend the maximum amount of time performing billable tasks rather than driving, and offers customers the fastest possible network resolutions at minimal expense.
Our team members have the option of providing remote support only, cooperating with other team members when on-premises work is needed. At Progent, you are able to establish your personal job calendar to match your individual lifestyle without jeopardizing the quality of client support.
Learn More Information About Jobs at Progent
Follow these links to find out more information concerning Progent's job opportunities, company philosophy, operational environment, compensation structure, and benefits:
This is a list of Progent's present job openings:
Job Code P014
Sr. Microsoft Computer Consultant
Progent is seeking experienced Sr. Microsoft information technology consulting experts in the to assist a variety of small businesses to maintain IT environments powered by Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Exchange 2007 through 2016. Important areas of expertise include system architecture, AD design and troubleshooting, Exchange-based email, security, and server monitoring.
Details about Senior Microsoft Information Technology Consulting Expert Jobs
Job Code P016
Progent is seeking Desktop Support Consultants to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.
Details on Desktop Engineer Jobs
Job Code P018
Sr. Microsoft Information Technology Consultant - New York Metro, Pittsburgh and Los Angeles Areas
Progent is seeking experienced Sr. Microsoft computer consultants in the New York metro, Pittsburgh and Los Angeles areas to assist a range of small organizations maintain IT environments powered by Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Exchange 2007 to 2016. Key fields of knowledge include system infrastructure, AD design and troubleshooting, Exchange-based email, security, and server monitoring.
More information on Senior Microsoft Computer Consulting Expert Positions
Senior Microsoft Exchange Consultant - Online
Progent is looking for a Sr. Exchange consultant to lead large-scale Exchange design and implementation initiatives. The ideal applicant should be a computer consultant with mastery in Microsoft Exchange 2007 to 2019 and Microsoft Office 365 and with a solid understanding of Active Directory. This role calls for a background in the consulting, system design, deployment and support of these platforms.
Specifics on Senior Microsoft Exchange Consultant Positions
Job Code S25
Business Development Representative (BDR) - Los Angeles and New York Metro Areas
Progent is looking for a Business Development Representative (BDR) to work as a senior-level sales executive responsible for selling Progent's broad portfolio of IT outsourcing/co-sourcing and network consulting, and development services. Responsibilities of the BDR include:
Details about Business Development Representative Positions - Los Angeles and New York Metro Areas
- Producing and articulating key components of consulting proposals which associate Progent's services with an organization's IT goals
- Maintaining strong relationships with customers
- Providing ongoing client management and developing follow-on sales
- Maintaining an understanding of rapidly evolving IT technology
If you would like to ask about any position shown above, please e-mail your resume to email@example.com. Be sure to state the job codes of the positions of interest.