You Need Advanced Technology to Deliver Outstanding Customer Service
Progent is convinced that a well architected and implemented information system is a pivotal factor for enabling a company's growth, and we follow this credo in our own system infrastructure. Progent has built a non-stop virtual office infrastructure that allows our staff engineers and authorized contractors to deliver rapid and efficient service, collaborate closely on sophisticated jobs, and experience career and personal growth by acting as a member of an exciting business culture of self motivation and independence.
Our complete distributed network foundation is situated in three distinct world-class Internet data centers (a couple in San Jose and the other in Sacramento), offering the utmost degree of robustness, redundancy, data protection, and availability. By splitting our network into different data centers, we are assured high consequent accessibility. By situating one of our strategic data centers in Central California, we avoid the San Francisco region's seismic risk.
Progent has a state-of-the-art Voice over IP PBX system sited in one of our data centers. Progent's Voice over IP system provides transparent, integrated voice calling to all staff members nationwide Powerful features including sophisticated call center options, find-me/follow-me connections, integrated e-mail Inbox/voice messaging, full-featured VoIP hardware phones, and computer-powered soft-phones, transparent message routing for each user, and built-in software-based call management applications all work in harmony to provide an effective platform to make sure that customers can speedily and conveniently communicate with required Progent personnel.
Progent has designed a scalable architecture of more than 50 servers that host the basic applications used to run Progentís consultants, such as Exchange email and collaboration, accounting and management information systems, client invoicing packages, help desk applications, web services, access permissions and protection servers, document storage, print servers, backup and workplace recovery, sales automation, CRM, system management and monitoring, and Voice over IP. Progent utilizes server virtualization products from VMware to enhance even more our ability to scale and manage our information system.
Progent exploits the advanced network environment we have designed by offering data center services for customers who need immediate access to the benefits of Progent's efficient virtual office technology.
Making Sure Vital Support Data is Accessible and Safe
Our client documentation practices are unmatched in the information technology outsourcing industry, and Progent has built a world-class environment for our consultants to produce full documentation of all support interactions, exchange those service details with our customers via email following each job, and preserve them in a manner that allows high productivity for later and/or cooperative work with other Progent team members. Using replication technology, each Progent engineer can gain complete availability to important aspects of customer data any time, and because of advanced RSA encryption, client information is always safe and secure.
Our virtual office model is robust, mature, and enhanced through the active involvement of many dozens of Progent personnel nationwide who use the system daily. Progent has practiced a virtual office approach since the company's inception in 1999, and our founder Les Kent brings experience from his previous companies in designing and implementing innovative virtual office structures ever since 1994.
By building a culture and infrastructure based on a virtual office, we have appealed to a broad range of talented individuals who attain an exceptional degree of efficiency, work satisfaction, and improved quality of life that has contributed to low attrition and enduring client loyalty.
Benefits of Our Virtual Office Infrastructure
By utilizing Progent's advanced virtual office environment, our consultants and contractors can avoid spending time commuting to a central office or driving to consult on site that could be completed much less expensively by using remote tools. Since most support tasks can be performed remotely, our virtual office enables Progent's consultants to devote the highest possible number of hours performing billable work rather than traveling, and provides customers the quickest possible network solutions at the lowest expense.
Our engineers have the option of offering off-site support exclusively, cooperating with other consultants in case in-person work may be required. At Progent, you are able to establish your own job calendar to match your desired lifestyle without jeopardizing the excellence of customer service.
Find Out Additional Details About Jobs with Progent
Follow these pages to find out more information about our available jobs, company philosophy, operational conditions, profit sharing structure, and benefits packages:
Below is a list of our present job openings:
Job Code P014
Sr. Microsoft Information Technology Consulting Expert
Progent is seeking experienced Sr. Microsoft computer consultants in the to assist a variety of small and midsize organizations to maintain IT environments based on Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Microsoft Exchange 2007 through 2016. Important areas of knowledge include network infrastructure, Active Directory design and repair, Exchange-based messaging, security, and server monitoring.
More information about Senior Microsoft Computer Consultant Jobs
Job Code P016
Desktop Support Expert
Progent is looking for Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on current Microsoft technologies. Also, work extensively with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.
Details on Desktop Engineer Job
Job Code P018
Sr. Microsoft Computer Consultant - New York Metro, Pittsburgh and Los Angeles Areas
Progent is looking for proven Sr. Microsoft information technology consulting experts in the New York metro, Pittsburgh and Los Angeles areas to help a variety of small and midsize organizations maintain IT environments powered by Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Exchange 2007 to 2016. Key areas of expertise include network architecture, Active Directory design and troubleshooting, Exchange-based email, security, and server monitoring.
More information about Senior Microsoft Information Technology Consultant Job
Senior Microsoft Exchange Expert - Online
Progent is looking for a Senior Exchange consultant to lead large-scale Microsoft Exchange planning and implementation projects. The ideal candidate would be a technical consultant with subject matter expertise in Microsoft Exchange 2007 through 2019 and Exchange Online and with a thorough understanding of Active Directory. This position would require experience in the consulting, system design, implementation and support of these platforms.
Details about Senior Exchange Consultant Positions
Job Code S25
Business Development Representative - Los Angeles and New York Metro Areas
Progent is seeking a Business Development Representative (BDR) to operate as a senior sales executive who is responsible for selling Progent's broad portfolio of IT outsourcing/co-sourcing and network consulting, and application development services. Activities of the BDR include:
Details about Business Development Representative Jobs - Los Angeles and New York Metro Areas
- Producing and articulating key components of service propositions which align our deliverables with a customer's unique competitive requirements
- Maintaining excellent relationships with Progent's clients
- Providing ongoing client management and generating follow-on sales
- Explaining continually changing technology
If you want to ask about any position listed above, you should send your background information to email@example.com. Please state the code numbers of the positions of interest.