It Takes Great Technology to Deliver Outstanding Technical Support
Progent believes that a carefully architected and executed information system is a crucial factor for accelerating a company's growth, and we follow this philosophy in our own system environment. We have built a non-stop virtual office network that allows our in-house consultants and certified contractors to deliver fast and effective support, collaborate easily on sophisticated projects, and gain from professional and personal maturity by acting as part of an exciting company culture of self motivation and independence.

Our complete multi-site information technology infrastructure is situated in three separate advanced Internet data centers (a couple in San Jose and one in Sacramento), offering the highest degree of robustness, redundancy, security, and availability. By separating our network into distinct data centers, Progent is assured high consequent availability. By situating one of our key data centers in Central California, we avoid the San Francisco Bay Area's earthquake threat.

Progent has a state-of-the-art Voice over IP PBX solution sited in one of our data centers. Our Voice over IP system offers seamless, cohesive voice access to all in-house members nationwide Powerful capabilities such as sophisticated call center options, find-me/follow-me connections, universal email and voice messaging, efficient Voice over IP user handsets, and computer-integrated soft-phones, seamless message handling for every user, and integrated automated call management utilities all operate together to provide an effective platform to ensure that clients can speedily and conveniently communicate with needed Progent personnel.

Progent has created an expandable architecture of 50+ servers that power the core programs used to support our business, including Microsoft Exchange email and groupware, accounting and management information software, client billing packages, help desk applications, web support, authentication and protection servers, document handling, print servers, archiving and business continuity, marketing and sales support, CRM, system administration and auditing, and VoIP. Progent utilizes server virtualization technology from VMware to streamline even more the ability to expand and administer our network.

Progent exploits the advanced infrastructure we have created by providing hosting support for clients who need immediate availability of the advantages of Progent's powerful virtual office environment.

Making Sure Vital Support Information is Accessible and Safe
Our customer documentation standards are unmatched in the network support industry, and Progent has created a powerful environment for our consultants to produce full documentation of all support interactions, exchange those service details with our clients via email after every authorized task, and preserve them in a manner that allows high efficiency for later and/or cooperative activity with other Progent personnel. Thanks to replication software, every Progent consultant is able to have full availability to important details of client information any time, and because of 1024-bit RSA encryption, client information is at all times safe and secure.

Our virtual office environment is stable, field-proven, and well honed through the continual interaction of scores of Progent personnel nationwide that utilize the system daily. Progent has followed a virtual office approach since the company's founding in 1999, and Progent's founder Les Kent has experience from his former companies in designing and implementing efficient virtual office environments ever since 1994.

By creating a business model and infrastructure around a virtual office, Progent has attracted a wide spectrum of talented people who attain an enviable degree of efficiency, work satisfaction, and enhanced quality of life that has contributed to minimal attrition and enduring customer retention.

Advantages of Progent's Virtual Office Infrastructure
By utilizing our innovative virtual office technology, Progent's staff engineers and freelance experts can avoid wasting time commuting to a physical office or traveling to perform work on site that could be done far less expensively by using remote technology. Because most network jobs can be handled off site, our virtual office allows Progent's consultants to spend the highest possible amount of time doing revenue-generating work rather than traveling, and provides customers the quickest available technical resolutions at minimal cost.

Our consultants have the choice of performing remote services exclusively, coordinating with other consultants in case in-person work may be required. At Progent, you can determine your personal job schedule to fit your individual lifestyle without compromising the excellence of customer support.

Find Out Additional Information About Jobs with Progent
Follow these pages to find out more information concerning Progent's work opportunities, business culture, operational conditions, profit sharing structure, and benefits:

This is a description of Progent's available job opportunities:

Job Code P014
Sr. Microsoft Information Technology Consulting Expert
Progent is looking for proven Senior Microsoft information technology consulting experts in the to assist a variety of small and midsize businesses to maintain networks based on Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Exchange 2007 through 2016. Key fields of expertise include system architecture, AD design and troubleshooting, Exchange-based email, security, and server monitoring.

Details on Senior Microsoft Computer Consulting Expert Job

Job Code P016
Desktop Support Expert
Progent is seeking Desktop Support Experts to help our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. In addition, work closely with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

More information on Desktop Engineer Jobs

Job Code P018
Sr. Microsoft IT Consulting Expert - New York Metro, Pittsburgh and Los Angeles Areas
Progent is looking for proven Sr. Microsoft computer consulting experts in the New York metro, Pittsburgh and Los Angeles areas to help a variety of small and midsize businesses maintain networks based on Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Exchange 2007 to 2016. Key fields of knowledge include system architecture, Active Directory design and troubleshooting, Exchange-based email, security, and server monitoring.

Details on Senior Microsoft Information Technology Consultant Jobs

Sr. Microsoft Exchange Consultant - Remote
Progent is seeking a Sr. Exchange consultant to lead large-scale Exchange design and implementation projects. The ideal candidate would be a computer consultant with mastery in the area of Exchange 2007 to 2019 and Microsoft Office 365 and with a thorough understanding of Active Directory. This role calls for a background in the consulting, system design, deployment and maintenance of these technologies.

Details about Sr. Microsoft Exchange Consultant Jobs

Job Code S25
Business Development Representative - Los Angeles and New York Metro Areas
Progent is seeking a Business Development Representative to work as a senior sales executive who is responsible for selling the company's extensive selection of IT outsourcing and computer consulting, and application development services. Responsibilities of the BDR include:

  • Generating and explaining crucial elements of consulting proposals that align Progent's deliverables with a client's primary business needs
  • Maintaining good relationships with clients
  • Providing ongoing account management and developing follow-on sales
  • Explaining continually changing IT technology
Details on Business Development Representative (BDR) Job - Los Angeles and New York Metro Areas

If you would like to ask about any job listed above, please send your resume to jobs@progent.com. Be sure to state the job codes of the positions that interest you.



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