You Need Advanced Technology to Provide Outstanding Customer Support
Progent believes that a carefully architected and executed information system is a crucial factor for accelerating a company's growth, and we follow this belief in our own network environment. Progent has built a fault-tolerant virtual office infrastructure that allows Progent's in-house consultants and certified contractors to deliver rapid and efficient support, collaborate closely on complex projects, and gain from professional and personal growth by being a member of a dynamic business culture of self motivation and freedom.
Our complete distributed network infrastructure is housed in three separate world-class Internet data centers (a couple in San Jose and the other in Sacramento), offering the utmost levels of robustness, redundancy, data protection, and uptime. By separating our network into distinct data centers, we are ensured excellent consequent accessibility. By situating one of our strategic data centers in Sacramento, we avoid the San Francisco Bay Area's earthquake risk.
We have an advanced Voice over IP communications solution housed in one of our data centers. Our Voice over IP system offers transparent, integrated voice access to all in-house consultants across the U.S. Powerful features including sophisticated call center options, find-me/follow-me calling, integrated email and voice messaging, efficient Voice over IP handsets, and PC-powered soft-phones, transparent call handling for every user, and integrated software-based call management applications all operate together to provide an effective solution to make sure that customers can speedily and easily communicate with needed Progent personnel.
We have created an expandable infrastructure of 50+ servers that power the basic applications required to run our consultants, such as Microsoft Exchange e-mail and collaboration, financial and management information software, client billing systems, call center systems, web services, authentication and protection servers, document handling, print servers, archiving and business continuity, marketing and sales automation, Customer Relationship Management, system management and monitoring, and Voice over IP. Progent leverages server virtualization technology from VMware to enhance even more our ability to expand and manage our information system.
Progent leverages the robust infrastructure we have designed by offering hosting support for clients who want immediate access to the advantages of Progent's efficient virtual office technology.
Making Sure Vital Service Information is Accessible and Safe
Our client documentation standards are unmatched in the consulting industry, and we have created a world-class environment for our consultants to generate complete reports of all support interactions, exchange those support reports with our customers electronically following each authorized task, and store them in a way that allows high efficiency for later and/or cooperative work with other Progent personnel. Thanks to replication software, every Progent consultant can gain complete access to key aspects of client data whenever necessary, and because of advanced RSA encryption, client data is at all times protected.
Progent's virtual office environment is robust, mature, and well honed by the continual involvement of many dozens of team members around the U.S. who use it daily. Progent has followed a virtual office approach since our founding in 1999, and our president Les Kent brings a strong background from his previous businesses in architecting and implementing innovative virtual office structures ever since 1994.
By creating a culture and network environment based on a virtual office, Progent has appealed to a broad spectrum of talented people who achieve an enviable level of efficiency, work satisfaction, and enhanced quality of life that has contributed to minimal attrition and enduring client loyalty.
Advantages of Our Virtual Office Work Style
By utilizing our innovative virtual office environment, our consultants and freelance experts can stop spending time commuting to a central work facility or driving to consult in person that can be done much less expensively by using remote technology. Since most support jobs can be handled remotely, this enables Progent's consultants to devote the highest possible number of hours performing billable tasks rather than commuting, and provides clients the fastest possible technical solutions at the lowest expense.
Our consultants have the option of performing off-site services only, cooperating with other consultants in case on-site activity is needed. At Progent, you can establish your own work calendar to fit your desired lifestyle without compromising the quality of client support.
Learn More Information About Jobs at Progent
Follow these pages to learn more details about Progent's available positions, business culture, operational conditions, compensation model, and benefits:
Below is a list of our present job opportunities:
Job Code P014
Senior Microsoft Information Technology Consulting Expert
Progent is seeking proven Sr. Microsoft information technology consulting experts in the to assist a variety of small businesses to manage networks powered by Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Exchange 2007 to 2016. Key fields of knowledge include network infrastructure, AD design and troubleshooting, Exchange-based messaging, security, and server monitoring.
More information on Sr. Microsoft Computer Consulting Expert Positions
Job Code P016
Progent is seeking Desktop Support Experts to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on the latest Microsoft technologies. Also, work extensively with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.
Specifics about Desktop Support Expert Positions
Job Code P018
Sr. Microsoft Computer Consultant - New York Metro, Pittsburgh and Los Angeles Areas
Progent is seeking experienced Sr. Microsoft computer consulting experts in the New York metro, Pittsburgh and Los Angeles areas to help a variety of small organizations maintain networks powered by Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Microsoft Exchange 2007 through 2016. Key areas of knowledge include system infrastructure, AD design and troubleshooting, Exchange-based email, security, and server monitoring.
More information about Sr. Microsoft Information Technology Consulting Expert Jobs
Senior Exchange Expert - Online
Progent is looking for a Sr. Exchange expert to lead large-scale Exchange design and implementation projects. The right applicant would be a computer consultant with mastery in the area of Microsoft Exchange 2007 to 2019 and Office 365 and with a solid understanding of Microsoft AD. This role would require experience in the consulting, architectural design, implementation and maintenance of these platforms.
Details about Senior Exchange Consultant Positions
Job Code S25
Business Development Representative - Los Angeles and New York Metro Areas
Progent is looking for a Business Development Representative to work as a senior-level sales executive responsible for selling Progent's broad selection of information technology outsourcing/co-sourcing and network consulting, and application development services. Activities of the BDR include:
More information about Business Development Representative Jobs - Los Angeles and New York Metro Areas
- Generating and explaining crucial elements of engagement proposals which align Progent's deliverables with a customer's unique competitive requirements
- Maintaining good relationships with Progent's customers
- Providing ongoing client management and developing follow-on engagements
- Explaining continually changing IT technology
If you wish to apply for any position listed above, please e-mail your background information to firstname.lastname@example.org. Please state the code numbers of the positions that interest you.