You Need Advanced Infrastructure to Deliver Outstanding Customer Service
Progent believes that a well designed and implemented information system is a crucial piece for accelerating any firm's growth, and Progent applies this belief in our corporate system infrastructure. We have created a non-stop virtual office infrastructure that enables our in-house consultants and certified contractors to deliver rapid and effective support, collaborate closely on complex jobs, and gain from career and personal growth by being part of a dynamic company culture of personal drive and freedom.
Our complete multi-site network foundation is housed in three separate advanced Internet data centers (two in San Jose and the other in Sacramento), providing the utmost degree of robustness, redundancy, security, and uptime. By splitting our network into distinct data centers, Progent is ensured excellent consequent accessibility. By situating one of our key data centers in Central California, we neutralize the San Francisco Bay Area's earthquake risk.
We have a state-of-the-art Voice over IP communications system sited in one of Progent's data centers. Our Voice over IP PBX provides seamless, integrated voice calling to all staff members across the U.S. Powerful features including comprehensive call center functions, find-me/follow-me connections, universal e-mail Inbox/voice messaging, full-featured VoIP user handsets, and PC-powered soft-phones, transparent message routing for each user, and integrated software-based call management applications all operate in harmony to offer a powerful platform to ensure that clients can speedily and easily access needed Progent personnel.
We have designed an expandable architecture of 50+ servers that power the basic programs required to support Progent's business, such as Exchange e-mail and groupware, accounting and management information software, customer billing systems, call center applications, web support, authentication and security servers, document handling, network shared printing, archiving and disaster recovery, marketing and sales automation, Customer Relationship Management, system management and auditing, and Voice over IP. Progent leverages virtual server products from VMware to enhance even more the ability to expand and manage our information system.
Progent leverages the robust network environment we have designed by providing hosting support for clients who want immediate availability of the benefits of Progent's powerful virtual office environment.
Making Sure Client Service Data is Accessible and Safe
Progent's client documentation practices are unmatched in the consulting business, and we have built a world-class environment for our consultants to generate complete documentation of all service incidents, exchange those support details with our clients via email following every authorized task, and preserve them in a manner that offers high efficiency for later and/or cooperative work with other Progent team members. Using replication software, every Progent engineer can gain complete availability to key details of client data whenever necessary, and with advanced RSA encryption, client data is at all times protected.
Progent's virtual office model is stable, mature, and well honed through the continual interaction of 100+ Progent personnel nationwide that use it every day. Progent has followed a virtual office approach since the company's founding in 1999, and our president Les Kent has experience from his previous businesses in designing and implementing innovative virtual office environments ever since 1994.
By building a culture and network environment based on a virtual office, Progent has attracted a wide range of talented individuals who attain an exceptional degree of productivity, work satisfaction, and improved quality of life that has resulted in low attrition and lasting customer retention.
Advantages of Our Virtual Office Infrastructure
By utilizing Progent's innovative virtual office environment, our consultants and freelance experts can avoid wasting effort commuting to a central office or traveling to consult on site that can be completed far less expensively by taking advantage of remote tools. Because the majority of network jobs can be performed off site, this enables our engineers to devote the highest possible number of hours performing billable work rather than commuting, and gives clients the fastest available technical solutions at the lowest cost.
Progent engineers have the option of offering off-site support exclusively, cooperating with other team members in case on-site activity is needed. At Progent, you can determine your personal work calendar to fit your desired lifestyle without compromising the quality of client support.
Find Out Additional Details Concerning Working at Progent
Check out these pages to find out more details concerning our work opportunities, company culture, operational conditions, compensation model, and benefits packages:
Here is a list of our available job opportunities:
Job Code P014
Senior Microsoft IT Consultant
Progent is seeking experienced Sr. Microsoft computer consultants in the to assist a variety of small and midsize businesses to maintain networks based on Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Microsoft Exchange 2007 through 2016. Important fields of knowledge include system infrastructure, AD design and troubleshooting, Exchange-based email, security, and server monitoring.
More information on Sr. Microsoft IT Consulting Expert Positions
Job Code P016
Desktop Support Expert
Progent is seeking Desktop Support Consultants to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on the latest Microsoft technologies. Also, work closely with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.
Details about Desktop Support Expert Positions
Job Code P018
Senior Microsoft Computer Consultant - New York Metro, Pittsburgh and Los Angeles Areas
Progent is looking for proven Sr. Microsoft IT consulting experts in the New York metro, Pittsburgh and Los Angeles areas to assist a variety of small and midsize organizations maintain networks based on Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Exchange 2007 through 2016. Key fields of expertise include system architecture, Active Directory design and repair, Exchange-based email, security, and server monitoring.
Specifics on Senior Microsoft IT Consultant Jobs
Senior Microsoft Exchange Consultant - Online
Progent is looking for a Senior Exchange expert to lead large-scale Microsoft Exchange planning and implementation projects. The ideal candidate should be a technical consultant with mastery in the area of Microsoft Exchange 2007 through 2019 and Office 365 Exchange Online and with a thorough understanding of Microsoft AD. This role would require experience in the consulting, architectural design, implementation and maintenance of these technologies.
Specifics on Sr. Microsoft Exchange Consultant Jobs
Job Code S25
Business Development Representative (BDR) - Los Angeles and New York Metro Areas
Progent is looking for a Business Development Representative to work as a senior sales executive who is responsible for selling Progent's extensive selection of information technology outsourcing and computer consulting, and development services. Responsibilities of the BDR include:
Details on Business Development Representative Positions - Los Angeles and New York Metro Areas
- Generating and explaining crucial components of engagement propositions which associate Progent's services with a customer's unique competitive requirements
- Maintaining strong relationships with customers
- Providing continuing account management and generating follow-on engagements
- Explaining rapidly evolving IT technology
If you would like to apply for any position shown above, you should send your resume to firstname.lastname@example.org. Be sure to copy the code numbers of the positions that interest you.