You Need Advanced Technology to Deliver Outstanding Customer Support
Progent believes that a well architected and implemented information system is a pivotal piece for enabling a company's growth, and Progent follows this belief in our corporate system environment. Progent has built a fault-tolerant virtual office network that allows Progent's in-house engineers and authorized contractors to offer rapid and effective service, cooperate closely on complex jobs, and experience professional and private maturity from acting as a member of a dynamic business culture of self motivation and independence.
Progent's complete distributed network foundation is situated in three distinct world-class Internet data centers (two in San Jose and the other in Sacramento), offering the utmost degree of robustness, redundancy, data protection, and availability. By separating our infrastructure into different data centers, we are ensured excellent consequent availability. By situating one of our key data centers in Sacramento, we avoid the San Francisco Bay Area's earthquake threat.
Progent has an advanced VoIP PBX solution sited in one of our data centers. Our VoIP system provides transparent, integrated voice access to all staff members nationwide Powerful capabilities such as sophisticated call center functions, find-me/follow-me calling, universal e-mail Inbox/voice messaging, full-featured Voice over IP phone sets, and PC-integrated software phones, seamless call handling for every user, and built-in automated call management utilities all work together to offer a powerful platform to ensure that customers can quickly and conveniently communicate with needed Progent personnel.
We have created an expandable infrastructure of 50+ servers that host the core applications used to support Progent's business, including Microsoft Exchange e-mail and collaboration, accounting and management information software, client invoicing systems, help desk systems, web support, authentication and protection servers, document handling, network shared printing, backup and disaster recovery, marketing and sales automation, CRM, network administration and monitoring, and VoIP. Progent utilizes server virtualization products from VMware to enhance even more our ability to scale and administer our information system.
Progent leverages the robust infrastructure we have designed by offering data center services for customers who need immediate access to the benefits of Progent's efficient virtual office environment.
Making Sure Client Service Information is Accessible and Protected
Our customer documentation standards are unparalleled in the consulting industry, and we have built a world-class environment for our consultants to generate complete reports of all support interactions, share those support details with our customers via email after every authorized task, and store them in a way that allows high efficiency for future and/or collaborative activity with other Progent team members. Thanks to replication technology, every Progent engineer can gain complete availability to key aspects of client information whenever necessary, and because of 1024-bit RSA encryption, client data is at all times safe and secure.
Our virtual office model is stable, field-proven, and well honed through the active involvement of 100+ team members nationwide who use it every day. Progent has practiced a virtual office approach since our inception in 1999, and our founder Les Kent has experience from his previous businesses in designing and deploying innovative virtual office structures ever since 1994.
By creating a culture and network environment around a virtual office, we have appealed to a broad spectrum of high-caliber individuals who achieve an enviable degree of efficiency, professional growth, and improved quality of life that has contributed to low attrition and lasting client retention.
Benefits of Our Virtual Office Infrastructure
By utilizing Progent's innovative virtual office environment, our consultants and contractors can stop wasting effort in commutes to a central office or traveling to consult in person that can be done far less expensively by using remote tools. Because the majority of network tasks can be handled remotely, our virtual office allows Progent's consultants to devote the highest possible number of hours doing revenue-generating work rather than driving, and provides customers the fastest available information technology resolutions at minimal expense.
Progent team members have the choice of offering off-site services only, cooperating with other consultants when in-person work may be required. At Progent, you can establish your personal job calendar to fit your desired lifestyle without jeopardizing the excellence of customer support.
Find Out Additional Information Concerning Jobs at Progent
Follow these pages to learn additional details concerning Progent's available positions, business culture, operational environment, profit sharing model, and benefits packages:
Here is a description of our present job openings:
Job Code P014
Sr. Microsoft Information Technology Consulting Expert
Progent is seeking proven Senior Microsoft computer consultants in the to help a variety of small businesses to maintain networks based on Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Microsoft Exchange 2007 through 2016. Key areas of expertise include network infrastructure, AD design and troubleshooting, Exchange-based email, security, and server monitoring.
Specifics about Senior Microsoft IT Consultant Positions
Job Code P016
Desktop Support Expert
Progent is seeking Desktop Support Experts to help our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work closely with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.
Details on Desktop Engineer Positions
Job Code P018
Sr. Microsoft Information Technology Consultant - New York Metro, Pittsburgh and Los Angeles Areas
Progent is seeking proven Sr. Microsoft computer consulting experts in the New York metro, Pittsburgh and Los Angeles areas to help a range of small and midsize organizations manage IT environments based on Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Exchange 2007 through 2016. Key fields of expertise include system architecture, Active Directory design and troubleshooting, Exchange-based email, security, and server monitoring.
More information on Senior Microsoft Computer Consulting Expert Jobs
Senior Exchange Consultant - Online
Progent is looking for a Sr. Exchange consultant to spearhead enterprise-level Microsoft Exchange planning and deployment initiatives. The right applicant would be a technical consultant with mastery in Exchange 2007 to 2019 and Office 365 Exchange Online and with a thorough grasp of Active Directory. This role calls for experience in the consulting, system design, implementation and support of these technologies.
More information on Sr. Microsoft Exchange Expert Job
Job Code S25
Business Development Representative (BDR) - Los Angeles and New York Metro Areas
Progent is looking for a Business Development Representative (BDR) to work as a senior sales executive who is responsible for selling the company's extensive portfolio of IT outsourcing and network consulting, and development services. Activities of the BDR include:
More information about Business Development Representative Jobs - Los Angeles and New York Metro Areas
- Generating and explaining key components of engagement propositions which align Progent's services with real business value
- Maintaining good relationships with clients
- Providing continuing account management and developing follow-on engagements
- Maintaining an understanding of rapidly evolving technology
If you wish to enquire about any position shown above, you should send your background information to email@example.com. Be sure to copy the code numbers of the positions that interest you.