Progent is convinced that a carefully designed and implemented network can be a vital piece for enabling a firm's success, and we apply this belief in our own network infrastructure. We have built a fault-tolerant virtual office network that enables Progent's in-house engineers and authorized contractors to offer fast and effective support, collaborate easily on complex jobs, and gain from career and private growth by acting as a member of an exciting business culture of personal drive and freedom.


Additional Topics of Interest

Expert Development for Dynamics GP App Development
Engineer for Great Plains Accounting

Progent's background delivering Microsoft .NET support and Microsoft SQL Server consulting, and Progent's programming experience with VBasic, XML, and other developer tools enable Progent to create specialized mission-critical programs and eCommerce environments that operate seamlessly with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting consultants can help you create reports that allow you to analyze your business more thoroughly, transforming uncooked data into valuable insights into your business.

Exchange 2000 Server Remote Troubleshooting
Exchange Server 2000 Technical Support Services New York, New York

Progent is among the most qualified network support firms for creating e-mail solutions based on Exchange 2000. Progent specializes in helping small companies get all the benefits of Exchange 2000 for common scenarios including upgrading from Exchange 5.5, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 administration.

Technology Professional for ProSight Virtual Hosting
ProSight VM Hosting Professional South Lake Tahoe, CA

Progent's ProSight Virtual Hosting offers proven virtual server architecture, a state-of-the-art data center facility, and the technical support expertise of Progent's Microsoft-certified consulting group to provide small and midsize businesses with a comprehensive information technology outsourcing alternative that enhances network dependability and security, reduces management distraction, and lowers expenses. With Private Cloud Hosting, a smaller business can have each of its software platforms and critical business application servers supported within a secure and reliable data center on a high-performance, high-availability virtual server configured and maintained by Progent's network support professionals.

Professional for Help Desk
Microsoft Help Desk Technical Support

Progent offers three basic kinds of Contact Center services : Microsoft Helpdesk Outsourcing Services, Virtual Help Desk Services, and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft and Cisco professionals gives your customers easy access to a dependable support group with years of experience providing phone support and online repair for IT systems based on Microsoft products. Progent's concentration is on earning the support Helpdesk a positive reputation as a key contributor to business performance. Progent's target is to resolve rather than simply record problems.

BlackBerry BPS Services
BlackBerry Desktop Manager Consultant Services in Alameda, California

Progent can provide the expertise of BlackBerry-premier experts who can assist small organizations to design, administer, and repair BlackBerry technology affordably and successfully, eliminating the requirement for an internal BlackBerry expert and minimizing the expense and hassle of maintaining a mobile wireless workforce. Progent's BlackBerry engineers offer extensive experience working with Progent's Microsoft-expert experts, Cisco CCIE engineers, and CISA and GIAC-certified security professionals. This wide range of expertise, in conjunction with Progent's proven remote support model, offers small and mid-size businesses an efficient option for incorporating BlackBerry technology seamlessly into their information network.

NetApp MetroCluster Technology Professional
Consult for NetApp SnapMirror Paget, Bermuda

NetApp MetroCluster is a high-availability and disaster recovery software suite that uses array-based storage clustering with replication to deliver fast, zero RPO disaster recovery between sites that are as far as 185 miles apart from each other. Progent's roster of seasoned network consultants can help you to design, configure, administer, upgrade, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that meets your functional requirements and budget. Progent can make sure you follow best practices for configuring your MetroCluster solution by providing help with procedures like assigning disk pools and shelf IDs, determining plexes layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, implementing a tiebreaker mechanism, designing a configuration replication network between your storage clusters, and verifying your MetroCluster disaster recovery solution to verify adherence with industry standards and regulatory mandates.

School Wireless Example Application
Proxim Wireless Case Studies

Progent delivered a wireless networking environment that allowed a school to improve efficiency and eliminate the ongoing costs of a dedicated data connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim bridge is designed for interfacing separate locations as far as 2.5 miles apart and can extend to even greater ranges. This wireless solution offered improved bandwidth and reliability than simply amplifying the 802.11b wireless network, and because it uses the 5.8Ghz band it offered immunity to outside interference.

Apple iPhone and Windows integration Support and Integration
Support Services in Miami, FL

Progent's support experts in Apple OS X and Windows technology can help you integrate Mac and Windows systems into cohesive environments with full sharing and workgroup support. Allowing productive cooperation among a mix of servers and desktops powered by Apple Mac OS and Microsoft Windows calls for broad knowledge of and experience with Mac and Windows technology. Progent's experience in Windows and Apple consulting makes it possible to offer expert assistance to businesses that depend on these technologies to keep their strategic advantage. Progent can also assist you to integrate Apple's iPhones and iPads to operate with smoothly with your Windows network.

Integration for Automatic Network Topology Diagrams
ProSight Automatic Network Mapping Specialists Montgomery, Alabama

ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance problems.

Consulting for ransomware defense review
Specialist in Columbus, OH

Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability either to block ransomware or recover quickly after a ransomware attack. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery procedures, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup environment that reduces your vulnerability to a ransomware attack and meets your company's needs.

Expert Microsoft Certified Consult for Hyper-V Virtual Server
Microsoft Hyper-V Server Consolidation Remote Support Glendale, Arizona

Progent's network professionals can assist you to evaluate the possible benefits of Hyper-V-based virtualization for your business, conduct pilot installations to verify Hyper-V's operation with your line-of-business software, evaluate your network and server architecture for smooth performance with virtual server technology, assist you in moving to Windows Server 2008 and setting up Hyper-V, educate your IT personnel to track and administer Hyper-V, provide world-class consulting support for enhancing the security of your virtual servers, establish and validate disaster recovery procedures that maximize network uptime, and deliver ongoing consulting and maintenance including low-cost remote troubleshooting and comprehensive Help Desk services.