DoubleTake/Carbonite Software offers a family of tools designed to deliver small and midsize companies a range of cost-effective solutions for backing up and restoring vital applications such as Microsoft Exchange, Microsoft SQL Server, Blackberry, and Microsoft SharePoint. Progentís disaster recovery planning experts have extensive backgrounds incorporating DoubleTake/Carbonite technology into small business IT networks to create a high level of fault tolerance and disaster recovery capability at an affordable cost.
Progent's Microsoft-certified consulting experts can help your organization to determine the benefits of Microsoft Exchange 2010 for your company and can assist you to design and implement a smooth upgrade to Microsoft Exchange Server 2010 from Microsoft Exchange 2003 or Microsoft Exchange 2007 Server that will provide quick ROI by increasing your workers' efficiency, cutting the expense of hardware and support, simplifying management, and consolidating your vital communications platforms.
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it.
Progent's Cisco certified wireless networking experts offer affordable remote and on-premises support for both legacy and modern Wave 2 Aironet Wi-Fi access points (APs) and Progent can help your business to design and manage Wi-Fi solutions that incorporate indoor and outdoor/ruggedized Aironet APs.
Progentís Technical Response Center offers national remote help for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Certified support engineers provide phone support and remote secure computer connection to troubleshoot and resolve network problems rapidly and economically. The breadth of IT experience represented by Progent's team of country-wide support professionals makes it possible to escalate even the toughest network issues to competent experts as needed.
Progentís private cloud hosting service enables small and midsize organizations to run mission-critical applications like Microsoft SQL and Exchange Server from a hardened Tier III data center facility on fault-tolerant equipment with offsite backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager for backup and restore. You can use Progentís private cloud to avoid large investments in the acquisition, upkeep, and operation of computer equipment and facilities while benefiting the highest levels of system reliability and security.
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables fast recovery of critical files, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's disaster recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information.
Progent can provide affordable online consulting to assist companies of any size to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for expandable low-latency storage, and Amazon Glacier for value-priced long-term archiving. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, system design, testing, deployment, administration, performance optimization, licensing management, disaster recovery mechanisms, and security and compliance. Progent offers advanced expertise with firewalls and VPN technology and can help you create cloud-centric or hybrid cloud environments that seamlessly incorporate Amazon AWS services. Progent can provide occasional expertise to assist you to resolve complex technical issues or Progent can deliver project management outsourcing services to help you move to the Amazon AWS cloud on schedule and within budget.
Progent's Cisco CCIE-certified wireless infrastructure consultants offer online or onsite configuration and debugging services to help you to plan, implement, upgrade, tune, manage and debug Aironet Wi-Fi access point deployments of any scale or architecture. Progent's Cisco Wi-Fi controller experts can also help you to integrate your wireless ecosystem with your wired network and cloud-based resources to build a seamless enterprise-wide connectivity foundation that is simple to administer and expand. Progent also offers affordable wireless site surveys to help you to decide the most appropriate selection, placement and configuration of Aironet Wi-Fi access points to accommodate your specific office design, building structure, and expected workloads.
Microsoft Exchange and Apple Mac workstations can co-exist efficiently. Progent's Apple and Microsoft certified consultants can help you install Microsoft Entourage and Microsoft Exchange Server so your Mac users are able to collaborate with teammates who use Microsoft Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Mac systems can collaborate, enabling Mac users to get and send email, examine the GAL, copy addresses, sync up calendars, and alert people to meetings via your Exchange account. Progent will verify that your Microsoft Server is appropriately set up and that WebDAV and Outlook Web connectivity are working. Progent also offers customized one-on-one Entourage education.
Progent's Wireless Consulting Services provide a convenient, economical way for companies of any size to configure, manage and troubleshoot cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to design and deploy appliances like Cisco's Aironet and Meraki access points and wireless network controllers. For mobile messaging and web-based business applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
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Progent offers expert remote support to help businesses connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that combine physical resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration services that include Microsoft Azure enterprise hybrid cloud design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Microsoft-certified consulting experts have over a decade of experience designing, deploying, enhancing and repairing System Center Operations Manager environments and offer organizations of any size advanced online or onsite consulting support for SCOM 2012. Progent can help your company to plan an architecture for Microsoft SCOM 2012 servers that delivers the performance and resilience needed to watch over your IT resources efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to install and customize System Center 2012 Operations Manager management packs based on best practices for monitoring network infrastructure and Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive online or on-premises troubleshooting to assist you to remediate serious issues uncovered by System Center 2012 Operations Manager.
Progent's Microsoft certified support team can show you how to define and implement an efficient in-place Exchange Server 2007 migration plan that minimizes network downtime, simplifies ongoing support requirements, and makes your Exchange 2007 Server easy to manage. For complex multi-server or multi-site upgrades, Progent offers the background to finish your project quickly and affordably. Progent's Exchange Server 2007 help, troubleshooting, and design services include expertise with the integration of outside vendor enhancements of Exchange Server 2007 that are best aligned to your business needs.
Progent's pricing policy is to bill for online support and in-person help by the minute. Consequently, you pay just for received services. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for support services provided during regular working hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's small granularity does away with large bills for fast solutions so you won't be tempted to allow minor problems to stay unaddressed.
Progentís Microsoft-certified experts provide small and medium size businesses enterprise-grade consulting services for Systems Management Server and System Center Configuration Manager 2007, Microsoft's solutions for change and configuration automation. System Center Configuration Manager is Microsoft's new name for the change management solution formerly called Systems Management Server. System Center Configuration Manager 2007 provides a range of new features to Systems Management Server such as comprehensive automation, integrated Vista Microsoft Windows Server 2008 awareness, NAP security support, and boot image management. Progentís Microsoft certified consulting professionals can show you how to use SMS or System Center Configuration Manager economically for automated operating system and application software installation, security patch control, application metering, and software license reconciliation. Progent's engineers can also help your company to migrate smoothly from SMS Server to Configuration Manager.
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Progent's Windows consulting experts can assist businesses of any size to evaluate Windows 10 or to migrate to Windows 10 from any earlier release of Windows. Remote and onsite evaluation and migration services for Microsoft Windows 10 available from Progent's experts include Return on Investment estimates, project management, compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid solutions, mobile device management, telecommuter access, data and identity security, streamlined deployment and management, network infrastructure design, wired/wireless convergence, disaster recovery planning, custom training for IT support staff and users, and ongoing technical help.
Progentís Microsoft-expert consultants can assist your organization to enhance your servers and/or workstations from 32 bits to 64 bits. Progent can assist you to calculate the costs and benefits of migrating to 64-bit computing, plan an efficient upgrade strategy that reduces operational interruptions, and offer economical, professional remote support to assist you to install 64-bit operating systems and application programs on your current computers.
Progent's Meraki Wi-Fi access point consultants offer online and onsite support services to assist organizations of all sizes to plan, deploy, maintain, expand or debug Wi-Fi networks that utilize Cisco Meraki APs. Progent can help you to configure and support Meraki-based Wi-Fi networks for sites that range from a telecommuter's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also assist you to configure other Cisco technology such as switches, routers and firewalls to build a seamless ecosystem that delivers the same connectivity, responsiveness, security, ease of management and availability for wired and Wi-Fi clients irrespective of their location or computing device.
Progentís high availability system experts offer non-stop computing support, disaster recovery planning, network load balancing, 24x7 interoffice connectivity, 24x7 Internet interface design, high-availability data center consulting, and other 24x7 networking support to show your organization configure a 24x7 environment for strategic applications. Progent possesses the background to design affordable, fault-tolerant networks by utilizing the evolving suite of Microsoft Windows Cluster servers including Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Exchange Cluster. Progentís Microsoft and Cisco authorized engineers can help you build a high-availability mutli-site network with a fully redundant Internet connection and intelligent network load balancing.
Cisco's Firepower Next Generation Firewalls provide a significant performance improvement over Cisco's popular ASA 5500-X security appliances and offer unified management and automation of modern security features like application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can help you to plan and carry out a smooth migration to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower appliances with Cisco's subscription-based security services to build and centrally manage network environments that include local offices, data centers, private clouds and public clouds.
Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that combine local resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Azure hybrid cloud design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service development and debugging. Progent has two decades of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable and more secure AD environment. Both options also offer the long-term advantages of state-of-the-art remote network monitoring and management (RMM) technology. These benefits can include easier management, improved compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime.
Configuration Manager automates application and device deployment across multiple sites, streamlines compliance settings management, keeps track of network assets, guards against company data leakage, provides health monitoring, allows secure self service, and offers a single control mechanism for managing mixed-OS ecosystems based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud specialists can assist your organization with any aspect of planning, implementing, using and repairing a System Center Configuration Manager solution for local, cloud-based, or hybrid environments.
Progent's certified engineers offers offsite and onsite consulting services to help you to manage, maintain, and repair PCs based on Microsoft Windows 7 and also offers assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with change management, security and compliance, backup and restore, remote access, smartphone and tablet management, Wi-Fi network design, and remote system monitoring.
Progent can help your business in any and all facets of your upgrade to Exchange Server 2016 such as designing high availability (HA) architecture for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Hyper-V strategy; determining storage requirements for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing (HLB) for fault-tolerant CAS services; designing, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.
Progent's Microsoft-certified SQL Server programmers and DBAs can provide remote consulting to help organizations of any size to create, administer, and maintain applications based on Microsoft's SQL Server RDBMS platform and Microsoft's .NET framework. Progent's SQL Server experts can provide support for any facet of the application life cycle in environments that range from small office databases to VLDB applications and enterprise-class data warehousing.
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to streamline their business processes by automating key sales functions including listings, orders, payments, fulfillment, and reports. By leveraging Amazon's vast online selling environment and automating their sales, merchants can expand their market, lower their cost of sales, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide application programming, workflow integration, project management support, and training to help you cut development time and costs and get to market quickly.
Progent's Cisco-certified Wi-Fi technology experts can assist you to deploy, administer, and troubleshoot Cisco wireless products such as Aironet and Meraki 802.11ac wireless access points plus Cisco's Wireless Network Controllers.
Progent's certified Windows 2000 consultants can show you how to optimize the capability of your current Windows 2000 Servers and can streamline network administration, offer tech support and repair, and enhance security. Progent can also show you how to design, rationalize, and execute a strategy to migrate from Microsoft Windows Server 2000 to Windows Server 2003. Progent is experienced in designing test installations to eliminate the obstacles associated with migrating to Windows Server 2003 by uncovering possible hardware and application compatibility problems.
Progent's expertise delivering Microsoft .NET support and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and other developer platforms enable Progent to create specialized line-of-business programs and eCommerce solutions that integrate transparently with Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains management reporting consultants can show you how to create reports that allow you to analyze your business more effectively, turning raw information into useful understanding of your business.
Progent's Wireless Consulting Services offer a fast, affordable way for businesses of any size to integrate, manage, monitor and repair the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to design and install hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For wireless email and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Progent offers several basic types of Call Center services : Microsoft and Cisco Call Center Outsourcing Services, Virtual Help Desk Support, and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft experts gives your customers convenient access to a dependable support group with years of experience providing phone support and remote access troubleshooting for IT systems powered by Microsoft technology. Progent's focus is on earning the support Call Center a positive image as a key contributor to company productivity. Progent's goal is to resolve and not merely record problems.
Progent's Cisco-certified CCIE network engineers can help you to manage your current PIX or Cisco ASA 5500 security appliances and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, configure, tune, manage and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services
Progentís Co-managed Help Desk service allows your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top shared professional services automation (PSA) tool for managing service requests, ticketing, ownership, status tracking, and reporting.
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The sophistication and integration requirements of Microsoft Windows Servers requires an IT consulting firm with hands-on expertise and broad familiarity with planning and integrating seamless, end-to-end network technology systems. The background of Progent's Microsoft-certified consultants, which averages more than 10 years working with Microsoft technology, assures you success deploying Windows Server 2008 and Windows Server 2003 to match optimally with your strategic objectives. Progentís IT services can help you with designing, installing, managing, and troubleshooting Windows Server solutions that maximize the business value of your computer network. Progentís consultants can help you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Windows NT Server plus Windows 8, Windows 7, Windows XP, Vista and other desktop clients.
Progent's Symantec consultants can help you support legacy Symantec firewall and Symantec VPN products including the Symantec Raptor and Symantec VelociRaptor family or show you how to upgrade to current firewall/VPN solutions. Progent can also enable you to create and execute a comprehensive security plan that can incorporate firewall and VPN devices and software, outsourced security and network defense services, server and application monitoring software, and formal policies and enforcement procedures. Progent has the expertise to be your single source for continuing network support, administration, training, and security expertise.
System Center 2016 provides major improvements in the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; unified management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's Microsoft-certified consulting team offers world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
Microsoft allows you to create transparent hybrid ecosystems that integrate Office 365 and on-premises Exchange deployments. This allows you to have specific mailboxes hosted at your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any phase of designing, implementing and troubleshooting your hybrid Exchange network. Progent's Exchange consultants can provide occasional expertise to help you through stubborn technical issues and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 initiative is carried out on time and on budget.
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