Progent's Microsoft-certified Windows 11 experts can provide a range of services for Windows 11 such as cloud and hybrid solutions, mobile management, at-home workforce connectivity, security and compliance, centralized deployment, and Call Center support services.
System Center Configuration Manager automates software provisioning and updating, simplifies security and compliance settings control, inventories network assets, guards against company data leakage, performs health reporting, enables safe end-user self service, and offers a single control mechanism for administering multi-OS ecosystems running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud specialists can assist businesses of any size with any aspect of designing, installing, using and repairing a System Center Configuration Manager solution for local, cloud, or hybrid environments.
SQL Server 2000 is a complete, Web-enabled database and data analysis solution that enables the rapid creation of cutting-edge high-end applications that can provide your company a significant competitive advantage. Microsoft SQL Server 2000 provides built-in support for XML and the capability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of work supporting Microsoft integration, assures you success in planning, installing and supporting Microsoft SQL Server applications that are seamlessly integrated with other applications powered Microsoft's .NET platform.
Progent's UNIX platform support services offer small businesses and developers assistance with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad range of expertise provides you with a convenient single source to show you how to create and manage a secure and reliable mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Progent's Cisco-certified CCIE network experts can assist you to configure, manage, update and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall support, Meraki and Aironet Wi-Fi access point support, Cisco IP phone support, and CUCM/CallManager software support.
Progent uses a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local service organizations who provide scant documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by every consultant to every client. The discipline of documenting and organizing service activity allows more efficient service and eliminates a slew of common misfortunes such as when a service client is virtually held captive to a consultant who won’t let go of vital service information.
Altaro VM Backup offers small organizations a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in local, offsite, distributed, and cloud-hosted architectures and also supports cost-effective cloud backup to Azure Block Blob storage. Top capabilities include industry-leading Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection with backup spacing as little as five minutes for minimizing your Recovery Point Objective, advanced encryption, item-level restore capability for specific files and emails, extensive support for Windows CSV and VMware vCenter for managing larger deployments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up online VMs with zero downtime. Progent is an Altaro partner and offers a broad array of consulting services to assist you to plan, deploy, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup software.
Microsoft Communications Server delivers IM and Real Presence in a scalable, enterprise-grade package offering advanced security, seamless compatibility with popular Microsoft software, an extendable, industry-standard development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. The product allows cost savings and improved operational efficiencies, increased worker output, and stronger intellectual property security. MS Office Communications Server has been superseded by Lync, which in turn has been replaced by Skype for Business. Progent's certified unified communications consultants offer remote and onsite configuration support and mediation services for your Office Communications Server 2007 environment and can assist your organization to assess the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also help you to plan and carry out an efficient upgrade that will add business value to your IT system
Progent is one of the most qualified network consulting companies for designing email solutions based on Exchange 2000 Server. Progent is skilled in helping small companies get all the advantages of Microsoft Exchange Server 2000 under common situations such as updating from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and outsourcing your Microsoft Exchange 2000 management.
Progent’s Microsoft certified consultants offer small and medium size businesses enterprise-grade consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to install critical applications rapidly and automatically to appropriate users, lower software expense and stay compliant by understanding usage profiles, improve Windows security by increasing your knowledge of weak points and by installing critical patches, manage your external workforce through industry standards independent of connection or location, and lower operational expenses by fully exploiting the management functions incorporated into Windows. Progent’s SMS engineers can show you how to use SMS economically for automated software and application deployment, security patch control, and asset monitoring management including program and appliance inventory.
Microsoft has made a strong effort to enable transparent hybrid environments that combine Microsoft 365 and local Exchange systems. This allows you to have some Exchange mailboxes hosted on your physical datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any phase of planning, implementing and debugging your hybrid Exchange Online solution. Progent's Exchange consultants can provide occasional support to help you through challenging technical issues and also offer comprehensive project management outsourcing to ensure your hybrid Microsoft 365 Exchange initiative is successfully completed on time and within budget.
Progent's ProSight portfolio of managed services are intended to provide businesses who maintain small internal IT support teams with affordable access to world-class management platforms and consulting experts. Benefits of Progent's ProSight catalog of managed services include fixed IT management expenses, automation of routine management processes, ongoing absorption of the latest technology, graceful migration from older systems to current solutions, close fit between information technology with strategic objectives, guidance from seasoned network consultants, and allowing management to concentrate on business rather than ever-changing computer technology.
Progent's short-term staff augmentation services enable businesses to meet sudden increases in demand for network support personnel without dealing with the expense and delays that come with vetting and recruiting experienced technical help and without adding to your permanent workforce.
Progent's data protection experts can assist your company to design, implement and debug a backup/restore solution built around MSP360 technology. MSP360 enables file/folder or image-based backup/recovery for VMs and physical machines, works with all popular public clouds, and allows businesses to build a data protection solution with a minimum Recovery Time Objective and a defined Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent offers end-to-end monitoring and remote management of your backup system to protect against data loss caused by human miscues, computer glitches, ill-intentioned insiders, and malware assaults such as ransomware.
Progent's UNIX family consulting services provide small companies and developers help with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent can give your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad range of expertise provides you with a convenient single consulting firm to show you how to build and manage a secure and reliable mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SuSE Linux, Debian GNU/Linux and Slackware.
Progent's CISM-certified security consultants can show you how to secure your Mac network through professional support offerings including performing security tests, recovery from virus and worm attacks, setting up firewalls, integrating safe remote and mobile access, installing automated software for protection against viruses, spam, and malware, and creating a comprehensive security strategy appropriate for the specific objectives of your corporate network.
Progent’s Disaster Recovery/Business Continuity (DR/BC) specialists have in-depth experience helping small and mid-size businesses to reduce network downtime by offering cost-effective online consulting services for disaster recovery/business continuity (DR/BC) planning, high-availability IT design, data backup and restore solutions, and non-disruptive maintenance. Progent’s business continuity experts can help you to plan and validate an efficient business continuity strategy that aligns with your business needs and budget. Progent’s disaster recovery specialists can assist you to design, deploy, and maintain resilient technologies such as non-stop Internet access, virtualization, fail-over clustering, network load balancing, transparent online backup, and multi-location hot backup centers.
Progent offers access to a veteran consultant with extensive experience installing, maintaining, and enhancing video conferencing platforms from top-tier suppliers including Cisco, TANDBERG, Polycom, and LifeSize. Progent can work with your internal IT support team, your ISP, and your video conferencing platform vendor to assist your organization increase the strategic value of your telepresence solution.
If your business computer system mixes Sun Solaris technology with Windows, Progent can assist you to integrate your servers into a cohesive environment that allows all your OS platforms to run side by side for simple management, transparent information exchange, high dependability, superior performance, and tight protection. Progent's Solaris and Microsoft Windows coexistence support offerings include network infrastructure integration and service, support for Windows services for UNIX, online server monitoring and administration, online technical help and repair, on-site technical support, and Help Desk Call Center services.
Progent's Palo Alto Networks firewall consultants can help you select, configure, and manage Palo Alto Networks firewalls to create a modern security ecosystem that extends across your data center and cloud assets and protects all users at any location with any endpoint device.
Progent's experts can provide Apple macOS and Mac OS X users a range of services including desktop support, Apple macOS and OS X consulting, Mac co-existence with Windows networks, Entourage and email help, security services, and one-on-one education. Progent can assist businesses to upgrade to macOS from OS X or other earlier editions of Apple OS X and Progent can offer expertise with Apple macOS and Mac OS X application software. Progent can also assist your business with Apple iPhone integration and Apple iPad management, or moving to iCloud services. For business environments built exclusively on Mac OS X or for networks with a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the difficulty of designing, configuring and supporting a network environment that is reliable, secure, efficient and aligned with your company's business goals.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Progent’s Disaster Recovery/Business Continuity (DR/BC) consultants have extensive backgrounds helping small organizations to minimize system downtime by offering cost-effective remote consulting services for disaster recovery/business continuity (DR/BC) planning, fault-tolerant IT infrastructure, data backup and restore solutions, and non-disruptive maintenance. Progent’s business continuity experts can help you to plan and validate an efficient business continuity strategy that aligns with your business needs and budget. Progent’s disaster recovery specialists can assist you to architect, deploy, and manage fault-tolerant technologies such as non-stop Internet access, virtualization, fail-over clustering, load balancing, continual off-site backup, and multi-location data centers.
Progent's Microsoft-certified consultants can assist you to assess the business value of Microsoft Windows Server 2012 R2 for your organization, develop test environments and rollout plans, tune your network infrastructure for local, multi-site, private or public cloud-based, and hybrid environments, train your IT management staff, create an enterprise-wide security plan, streamline IT administration, help with creating applications, and generate and validate a disaster recovery/business continuity plan.
Progent can assist you in any phase of your migration to Exchange Server 2019 such as configuring Windows Server 2019 for hosting Exchange; designing high availability infrastructure for a local, cloud-based or hybrid environment; migrating mailboxes; planning and implementing Hyper-V; setting up HLB; building DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint; preparing firewalls; integration with Microsoft 365; and setting up Outlook clients.
Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small company's production servers in an environment that gives the maximum level of availability and expandability and is in addition easy to move to another host. ProSight Virtual Hosting services are based upon proven virtualization platforms that enable small companies with multi- platform IT systems to economize significantly on the costs of capital investments, infrastructure support, and network administration while achieving world-class fault tolerance and an unmatched degree of vendor flexibility.
Progent can provide the support of a certified consultant with an extensive background deploying technology from the leading telepresence providers such as Cisco/Tandberg, Polycom, and LifeSize and can assist your company to design, configure, expand, or maintain a telepresence environment that preserves your investment and optimizes the business value of your IT system. Progent can also provide the services of network infrastructure engineers able to help companies of all sizes to build and troubleshoot a communications network that delivers the speed, dependability, protection, and scalability required to accommodate your video conferencing/telepresence solution.
Progent's Microsoft-certified consultants can help you to prepare for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to upgrade smoothly to SCCM 2012 from a legacy device management solution or assist you to modify your current SCCM 2012 environment to support your changing IT needs. Also, Progent can assist you to create an infrastructure that extracts the most value from SCCM by providing advanced consulting support for related Microsoft technologies such as ADDS, SQL SSRS, and IIS.
Progent's certified consultants offers remote and onsite consulting services to help you to administer, maintain, and troubleshoot computers powered by Windows 7 and also offers help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with management automation, network security, disaster recovery, remote access, smartphone and tablet integration, Wi-Fi configuration, and remote network monitoring and alerts.
Progent can help small and mid-size organizations to provision their at-home workforce with efficient integration with public cloud resources.
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Progent can help your organization in any phase of your migration to Exchange 2019 such as configuring Windows Server 2019 as a host for Exchange; planning high availability system topology for a local, cloud-based or hybrid deployment; migrating mailboxes; planning and configuring Hyper-V; configuring hardware load balancing; building DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint; updating firewalls; integration with Microsoft 365; and setting up Outlook.
Progent's Microsoft certified consultants can help you to evaluate Microsoft Windows 7 to verify application compatibility and to determine its speed and reliability running in your environment. Progent's consultants can also show you how to estimate the likely strategic advantages of adopting Microsoft Windows 7. If Microsoft Windows 7 makes sense for your business, Progent can help your IT organization to design and execute a non-disruptive deployment of Microsoft Windows 7 from a previous version of Windows.
Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance problems.
Cisco's Catalyst family of wireless controllers simplify the management of wireless networks by unifying the provisioning and control of Wi-Fi APs, tuning Wi-Fi throughput by reducing the impact of RF congestion, improving wireless availability with fast failover, and strengthening data security by detecting threats and analyzing network traffic according to user type and locale. Progent can assist your business to configure Cisco Wi-Fi controller appliances to manage and monitor wireless networks of all sizes. Progent can help you to maintain and troubleshoot your existing Cisco Wi-Fi solution or carry out an efficient upgrade to Cisco's modern Wi-Fi controller technology.
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Progent is among the most expert information technology support companies for creating e-mail systems based on Microsoft Exchange 2000. Progent is skilled in helping small and mid-size businesses get all the benefits of Microsoft Exchange 2000 for typical situations such as upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 support.
SQL Server 2005 delivers powerful, standardized tools to computer professionals and network users, reducing the difficulty of creating, integrating, managing, and accessing company information and analytical programs in environments ranging from mobile devices to corporate data systems. The sophistication and integration demands of Microsoft SQL Server 2005 call for an IT consultant with hands-on experience and wide knowledge in planning and deploying information-based, end-to-end business IT applications. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft technology, ensures you success in planning, configuring and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.
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Progent is a certified Altaro partner and can design and manage an implementation of Altaro O365 Backup to preserve your Microsoft 365 mailboxes, files stored on your organization's OneDrive Accounts and SharePoint Document Libraries, plus user and group Teams Chats.
Progent’s Technical Response Center (TRC) provides national extended hours remote troubleshooting for IT networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service engineers provide after-hours telephone help and online direct computer connection to troubleshoot and resolve technical problems quickly and economically. The breadth of IT expertise represented by Progent's team of country-wide support professionals allows Progent to escalate even the most difficult problems to qualified specialists as required. For urgent issues, the Technical Response Center tries to respond to your request for support in less than one hour.
Progent's Duo services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Google Android, and other personal devices.
SQL Server 2008 offers indispensable, standardized tools to IT experts and network users, reducing the complexity of designing, deploying, administering, and accessing company data and analytical programs on platforms ranging from handheld devices to enterprise information systems. The sophistication and interconnectivity requirements of Microsoft SQL Server 2008 require a network consulting firm with real-world expertise and wide knowledge in planning and deploying information-based, comprehensive business IT solutions. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of background supporting Microsoft integration, assures you success in planning, deploying and managing Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET environment.
Progent's expert support team can show you how to design and implement an efficient in-place Exchange Server 2007 upgrade strategy that minimizes network disruption, simplifies ongoing support demands, and makes your Exchange Server 2007 easy to manage. For complex multi-server or multi-site upgrades, Progent has the background to complete your move rapidly and affordably. Progent's Exchange Server 2007 support, repair, and consulting offerings include expertise with the configuration of third-party enhancements of Exchange 2007 Server and the design of unified messaging solutions powered by Exchange 2007 Server.
Progent's Cisco CCIE-certified network infrastructure consultants offer advanced support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability systems.
For companies with a mix of Mac and Microsoft Windows computers, there exist two popular solutions for using Windows-only software on macOS or OS X: an external connection to an actual Windows PC or local emulation of a Windows environment on a computer. Microsoft's Remote Desktop Connection Client for Mac enables you to attach an Apple Mac to a remote Microsoft Windows-powered PC to use Microsoft Windows programs and access network resources. Microsoft's Virtual PC for Apple Mac simulates Windows on an Apple Mac computer so you can use Windows applications directly. Progent's Mac technology consultants can help you to manage these solutions for running Microsoft Windows applications on your Macs and can also help your business to evaluate and install other solutions for Microsoft Windows platform emulation.
If your office computer system combines UNIX, Linux or Solaris platforms with MS Windows, Progent can assist you to integrate your servers into a unified environment that allows all your OS platforms to run side by side for easy management, seamless dataflow, high availability, enhanced throughput, and strong security. Progent's UNIX and Microsoft Windows coexistence support offerings feature network infrastructure integration and service, consulting for Windows services for UNIX, online network monitoring and administration, remote technical help and repair, in-person technical support, and Contact Center outsourcing.
Nagios and MRTG are useful, free monitoring utilities that run on Linux and can be deployed to monitor UNIX/Linux networks, MS Windows networks, or mixed-platform situations where the Linux OS and MS Windows run side by side. Nagios lets network support engineers to track network services including POP3, HTTP, FTP, and PING. MRTG permits you to track the traffic through SNMP-enabled network appliances such as processors, routers, and switches. Progent's system integration engineers can assist you to use both these tools to streamline and repair your computer network.
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Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to focus on providing high-value services where Progent faces little competition. Small companies who work with familiar freelance service providers or who employ internal IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, secure, and productive.
Progent's seasoned application designers and software developers can assist your business to create enhancements to Microsoft GP that address the unique requirement of your business without losing the benefits of Windows integration and connectivity. Progent can also offer expertise with a variety of software development tools that can be utilized to create user-interface and data integrations with Microsoft GP/Great Plains. These tools include Microsoft Dexterity, Modifier, Visual Studio for Dynamics, Extender, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.
Progent uses an enterprise-class support reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or local service organizations who provide minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports sent by each consultant to every customer. The practice of detailing and archiving support records results in more efficient service and avoids a slew of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Progent offers the services of a CRISC-certified risk management consultant to assist your company to design and implement an enterprise risk management (ERM) solution based on best practices identified by CRISC and crafted to align with your organization's risk appetite, business objectives, and budgetary guidelines.
Progent's UNIX platform support services offer small companies and developers assistance with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of experience provides you with a convenient one-stop consulting firm to show you how to build and maintain a protected and reliable mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of the time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it.
Progent's Windows consulting experts can assist businesses of all sizes to assess Windows 10 or to migrate to Windows 10 from any older version of Microsoft Windows. Remote and onsite assessment and migration services for Microsoft Windows 10 offered by Progent include ROI analysis, project coordination, compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud integration, mobile management and synchronization, telecommuter access, data and identity security, automated deployment and management, network infrastructure design, wired/wireless convergence, disaster recovery planning, webinar training for network management staff and users, and post-migration consulting support.