How can Progent save my business money?
Progent cuts the costs of IT management in a variety of ways: What types of organizations can Progent help?
Progent has successfully delivered IT support for organizations of all sizes. Progent makes it affordable for small businesses to outsource any or all of their network management requirements by providing services like Help Desk support, remote monitoring and management (RMM) services, and part-time CIO service. For mid-size organizations, Progent can supplement in-house IT staffs by providing the services of experts such as application developers, business continuity planning specialists, certified cyber security experts, project management consultants, and network infrastructure design and troubleshooting engineers. For enterprises, Progent offers the help of certified subject matter experts (SMEs) like NetApp MetroCluster consultants, VMware Site Recovery Manager experts, Amazon Marketplace Web Service (MWS) integration consultants, and Infor CloudSuite Industrial (SyteLine) ERP developers. Progent has in-depth experience providing IT solutions for a variety of industries including law offices, healthcare, finance, state and local government, wineries, technology startups, churches, non-profits, medical device and pharma startups, food distribution, logistics, military, and security clearance.

Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a Windows network application that won Microsoft's ďBest Application of the Year Award.Ē Mr. Kent is a 35-year computer industry veteran and has been responsible for the design and implementation of hundreds of innovative business solutions using Microsoft, Cisco and other leading technologies.

What are the advantages of being a Microsoft Certified Partner?
Because Progent is a Microsoft Certified Partner, each Progent support expert and IT consultant has access to the technical and educational resources needed to deliver the best computer help available. Progent has world-class expertise in designing, configuring, and troubleshooting IT environments that incorporate Microsoft technology. Progent's Microsoft-certified experts offer Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 consulting, Microsoft Exchange 2016 planning and deployment support, Microsoft Exchange Server 2013 integration services, Exchange Server 2010 expertise, Microsoft .NET development and support, Microsoft SharePoint 2013 migration help, Microsoft SharePoint 2010 support, Microsoft .NET Server help, Windows 10 planning and migration, Windows 8.1 integration, Windows 7 desktop support, Microsoft Office and Office 365 integration and training, and Microsoft Dynamics GP (Great Plains) application development.

Does Progent offer network infrastructure consulting for Apple Mac environments?
Progent's Mac networking consultants can help you with a broad range of network infrastructure issues including system architecture, infrastructure troubleshooting, remote and mobile connectivity, internetwork compatibility, security, Voice over IP, and high-speed wireless connectivity. Progent can help you deploy Appleís Mac mini and Mac Pro computers and integrate Mac devices of all types with local and cloud-based network resources. Progent can also provide certified experts to support Cisco routers and switches. Progent can provide quick online access to a Cisco-certified CCIE engineer or Juniper Networks JNCIE expert so you can get immediate help for urgent network problems beyond the scope of your regular IT support resources. Progentís CCIE and JNCIE consultants can establish secure remote connections to your system and use advanced network monitoring, analysis and troubleshooting tools to provide quick and affordable fixes to infrastructure problems. To find out how to get in touch by phone with a Cisco-certified CCIE or Juniper JNCIE-certified consultant for fast assistance with your network infrastructure, visit Progent's Urgent Support

Can Progent help our business with site relocation?
Progent's site relocation consultants can help you plan and manage a seamless IT infrastructure relocation to a new facility, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, and coordinated system upgrades — all with comprehensive ongoing support throughout.

Does Progent offer help with Apple Mac applications?
Progent's Mac application experts can support the creative aspect of the Mac environment by offering consulting services and training in graphics, audio, and video. Progent's consultants can provide expertise in a variety of Mac applications including Photoshop, Illustrator, InDesign, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Microsoft Office for Mac experts can provide integration and training support for Office for Mac and Office 365 for Mac applications including Microsoft Word, Excel, PowerPoint, and Outlook for Mac.

How can Progent help us enhance Mac security?
Progentís certified data security experts offer a range of security services for networks incorporating macOS and OS X devices. These services include comprehensive security audits, disaster recovery and business continuity planning, virus protection and virus cleanup consulting, ransomware defense, spam filtering, data leakage protection, firewall configuration, active monitoring, automatic fault isolation and forensics, and email encryption. Advanced certifications earned by Progent's security team includes certified CISA security auditing consultants, CISM information security management, CISSP cybersecurity professionals, GIAC information assurance experts, and CISSP-ISSAP security architecture consultants. Progent offers an extensive family of subscription based, fully managed security services including ProSight Active Security Monitoring for endpoint protection and ransomware defense and ProSight Enhanced Security Protection for centralized protection of physical and virtual endpoints.

Our business application needs 24x7 support. Can Progent help?
Progent offers optional extended hours technical support and also offers subscription-based support packages that include 24x7 remote network monitoring.

Does Progent offer wireless solutions?
Progent has the tools and experience to conduct a Wi-Fi site survey remotely, making it affordable for you to optimize your Wi-Fi environment with precise placement and proper configuration of access points and other Wi-Fi infrastructure. Progent also has experience providing Cisco wireless LAN controller support, Cisco Aironet Wi-Fi access point integration, Meraki Wi-Fi AP consulting, and Ubiquity Wi-Fi technology integration.

Can Progent help design and manage a cost-effective virtualization solution?
Virtualization drastically cuts capital costs by optimizing equipment utilization and, as a consequence, has been a major enabler of the cloud computing revolution. Progent can help you deploy cost-effective virtualization solutions by providing the support of Microsoft Hyper-V consultants, VMware vSphere experts and VCDX-certified VMware NSX consultants, plus Citrix XenServer experts and Citrix XenDesktop consultants. Progent also offers affordable virtual machine hosting services.

Can Progent help us integrate with public clouds?
Progent can help you integrate and manage your on-premises facilities, branch offices, telecommuters, and mobile workers with public cloud resources by providing services like Office 365 consulting, Microsoft Azure planning and integration, and Amazon Web Services (AWS) migration and management support. By creating a hybrid architecture that seamlessly incorporates cross-platform resources that include local and cloud-based assets, Progent can help you optimize the productivity and minimize the cost of your network. If you want to help integrating your business application software with Amazon's powerful online retailing network, Progent can provide the assistance of an experienced Amazon Marketplace Web Service (Amazon MWS) consultant.

Can Progent help us manage the mobile devices connected to our network?
The BYOD revolution has created a management headache and security challenge for IT support staffs. Progent can help you integrate and manage mobile devices connected to your business network. Progent can troubleshoot synchronization issues, help you enforce security policies, and show you how to facilitate collaboration with mobile devices by providing services that include Apple iPhone and iPad management consulting, Android smartphone and tablet integration expertise, macOS notebook integration, and Linux mobile support.

Does Progent offer outsourced services to help us manage our local as well as cloud-based IT resources?
Progent's ProSight suite of outsourced network management services, available at a low fixed monthly price, are designed to provide small and mid-size businesses enterprise-class support for all aspects of their IT ecosystem. ProSight managed services include:

How can I get references for Progent's services?
On request, Progent can supply customer references for services related to specific technologies or industries. For a selection of testimonials from Progent's client's throughout the United States, see Progent's customer testimonials.

If your small business is in any major U.S. city serviced by Progent, and you need computer help, IT outsourcing, or computer consulting services from a Progent technician or IT consultant:
Call 800-993-9400 or visit Contact Progent

For urgent troubleshooting or desktop support or to find out how to get in touch by phone with a Cisco-certified CCIE for fast assistance with your network infrastructure, visit Progent's Urgent Support.

Find out about biographical information about Les Kent, Progent's founder.

For biographical information about Les Kent, Progent's founder, click here.



An index of content::

Anchorage Security Consultant Anchorage Technical Consultant
Penetration Testing Cybersecurity Firm
Network Security Evaluation for Penetration Testing

Stealth penetration testing is an important component of any comprehensive network security strategy. Progentís security experts can run thorough intrusion tests without the knowledge of your organization's in-house network support resources. Stealth penetration testing uncovers whether current security monitoring systems such as intrusion detection alerts and event log analysis are properly configured and actively monitored.

Austin BlackBerry Smartphone Specialist BlackBerry Wireless Consultancy Firms Austin, TX
BlackBerry Professional Software Networking Group Network Consulting Organization for BlackBerry Software
Technology Consulting for Meraki MR20 Access Point
Meraki MR53 Access Point Support

Progent's Meraki wireless AP consultants offer remote and onsite support to assist businesses of all sizes to design, deploy, manage, expand or debug Wi-Fi systems that include Cisco Meraki wireless access points. Progent can help your business to configure and support Cisco's Meraki-based wireless networks for environments that can range from a teleworker's home or a remote office to a campus or a multi-site enterprise. Progent can also assist you to configure other Cisco products including Catalyst and Nexus switches, ASR routers and ASA firewalls to create a seamless ecosystem that provides identical access, performance, security, manageability and uptime for wired and Wi-Fi clients irrespective of their location or computing device.

CISA Certified Security Audits CISA Cybersecurity Audit Specialists
Cisco Software Consulting Firm Network Support Consultant Albuquerque
Professional for Exchange Server 2010 Upgrade
Exchange 2003 to Exchange 2010 Upgrade Professionals

Progent can provide expert support for each step of your Exchange Server 2010 upgrade with services that include outsourced or co-sourced project management, site prep, project design and documentation, specification of new software and hardware needed, recommended vendor sourcing, pilot verification at client site or at Progent's testing lab, setting up transitional coexistence between Exchange 2010 and Exchange 2003 or 2007, implementation of the solution, decommissioning the previous servers, and training for customer's IT group and users.

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Computer Service Companies for Small Office 802.11x Wi-Fi Site Survey Professionals
Configuration Services in California Napa Valley Tech Outsourcing in California
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Corpus Christi, South Texas Exchange 2016 Consultants Exchange 2010 Server Networking Consultancy Services in Nueces County Texas
Dynamics GP Power BI Support Network Consulting for Great Plains
Wireless Security Engineers
Wireless Security Technology Professional

Progent provides consulting for security analysis packages including Microsoft Baseline Security Analyzer for performing a variety of automatic network testing scans to identify potential security problems. Progent has extensive experience with security auditing tools and can show you how to understand testing reports and react effectively. Progent can show you how to design security into your business processes, install scanning software, define and deploy a secure network architecture, and suggest procedures to maximize the safety of your IT system. Progent's security professionals are able to assist you to configure a firewall, design safe remote access to email and business applications, and install virtual private network. Progent's accredited security consultants can validate the protection of web-based applications and can provide extensive information security audits of company-wide security to determine your company's compliance with important international security standards including HIPAA, NIST, and ISO.

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Expert Honolulu, Waikiki Small Office Computer Consultant
Fedora Linux, Sun Solaris, UNIX Consultants Worldwide Online Consulting
Help Desk Network Consultants
Cisco Help Desk Support and Setup

Progent's Microsoft and Cisco certified experts offer several service programs to help medium-size and large organizations create a cost-effective and successful in-house Computer Support Help Desk. Progent's help desk consulting services include Return on Investment evaluation, process analysis and enhancement, executive reporting, education of internal staff, and documentation of processes. Progent's Software Evaluation and Integration Services help businesses sift through the numerous top level Help Desk application programs available and determine what products may be too costly, lack key capabilities, or align poorly with your organization's business goals. Progent also offers short-term staffing for businesses who need to reinforce their internal Help Desk team for special projects or to substitute for absent or indisposed workers.

Gilroy Setup Service in California Morgan Hill Implementation Services
Grand Rapids Michigan BlackBerry Technology Consultants Network Support Consultant Grand Rapids Michigan
Huntington Beach, CA Debian Linux, Solaris, UNIX Technology Consulting Services Award Winning Slackware Linux, Sun Solaris, UNIX Engineer
Cisco Switch Networking Firms
Cisco Architecture Information Technology Consulting Companies

Progent's Cisco CCIE network consultants can assist you to set up, manage, update and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall consulting, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone expertise, and CUCM/CallManager software support.

IT Consultant California Brisbane Network Consultant
CCIE Certified 5520 wireless controller Remote Troubleshooting
3504 wireless controller Consulting

Progent's Wi-Fi consultants can help your business to configure Cisco Wi-Fi controllers to manage and monitor Wi-Fi LANs of all sizes. Progent can help you to maintain and troubleshoot your existing Cisco-based Wi-Fi environment or implement a smooth transition to Cisco's latest Wi-Fi controller technology.

Independent Nevada IT Support Small Business Computer Consultants for Nevada
Independent Windows Server 2012 R2 Small Business IT Consulting Companies Windows Server 2012 Software Consulting Firm
CCIE Certified IT Consulting for Cisco VPN
VPN Online Technical Support

Progentís Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or mid-size business integrate and maintain Ciscoís security and VPN technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both remote access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are simple to manage and offer the flexibility to expand with your changing business needs. Progentís Cisco-Certified network experts are familiar with Ciscoís comprehensive family of products aimed at preventing data theft, virus and worm assaults, Denial of Service attacks, and other security risks to your network. Progent can show you how to deploy Cisco technology to get safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a centralized client access control framework for user authentication, authorization, and tracking from a graphical Web interface.

Installation for Cisco Architecture Tech Consultant
Integration Remote Support
Louisville, KY, Lexington, KY, Owensboro, KY, Bowling Green, KY Computer Consulting Firm Louisville, Louisville-Jefferson County, Kentucky Administration
Marin County Help Center California Cisco and Microsoft Tiburon IT Outsourcing Firm
Microsoft Certified Expert Amazon AWS hybrid cloud solutions Integration Companies Enterprise hybrid cloud integration Consultant Services
Desktop Monitoring and Reporting Remote Support Services
Technical Consultant for ProSight Windows Desktop Management

ProSight LAN Watch is Progentís server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of critical assets that drive your network environment. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so all looming problems can be resolved before they have a chance to impact productivity.

Microsoft Certified Expert Integration Consultants for South Carolina South Carolina Information Technology Consulting
Microsoft Certified Windows 2008 Failover Cluster Server Technical Consultant National Consultant Services for Disaster Recovery
Microsoft Computer Networking Group California Central Valley Davis Yolo County IT Outsourcing Small Business Networking
Microsoft Exchange Technical Support Outsource Little Rock Arkansas Microsoft Network Support Group Little Rock
Microsoft Experts Windows 8.1 Training Remote Troubleshooting IT Consulting
Cisco VoIP Phones and Unified Communications Specialist
Cisco VoIP Phones and Unified Communications IT Consultants

Progent's CCIE-certified network infrastructure experts offer advanced support services for Cisco Unified Communications Manager (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.

Microsoft MCA Engineer Position Lexington Blue Grass Airport LEX Microsoft Certified Remote Support Work From Home Job in Lexington-Fayette Kentucky
Microsoft Operations Manager Online Support Operations Manager Consultants
Microsoft SQL 2008 Migration Consultant Software Outsourcing Consultant
Microsoft SQL Server 2016 Network Consultation SQL Server 2012 Server Install
Network Support Help Desk Consulting Services
Call Center Consulting Services

Progent's Network Contact Center Outsourcing Support Services for PC desktop technical support are designed specifically for small businesses who require fast access to a Help Desk Call Center with professional phone support and effective escalation options but who have to work within a restricted network support budget. Important components of Progent's Help Desk Outsourcing Support Services are Help Desk Support, Secure Remote Access Provisioning, Initial System Assessment, Problem Prioritization, Virtual Help Desk Support, Per Minute Billing, and Help Desk Software Selection and Integration.

Microsoft Windows Server 2008 Cluster Support and Integration Online Support Services for High-Availability Failover Clustered Servers
Freelance EDI Consultants Employment Opportunities
Home Based Virtual Office for Freelance Web Consultants

Progent's Experts Team offers consulting in key fields that include Macintosh networking and applications; Consulting for Linux-based, UNIX, and Sun Solaris systems; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management customization; Line-of-business and vertical program support; CIO, business analyst, and project management services; Special program design and deployment; Web site, electronic business, Electronic Data Interchange, and customer information portal development and deployment; DBM management and performance consulting; Business intelligence consulting; and Telecom systems support.

Microsoft Windows Server 2008 R2 Consultants Consulting
Microsoft Windows Small Business Server 2008 Services Microsoft Windows Small Business Server 2008 Specialists
SharePoint Workspace 2010 Specialists
Consultant Services for Microsoft SharePoint Server 2010

Progent's Microsoft consultants offer cost-effective remote support and programming services to help you to design, deploy, manage, and troubleshoot Microsoft SharePoint 2010 environments that can include web sites able to function as intranets, extranets, document and media management tools, blogs, data marts, business analytics, enterprise search engines, workflows, and other utilities to promote and enhance collaboration. Progent can show you how to combine SharePoint 2010 with MS SQL Server and with other databases as well as with Microsoft's familiar desktop applications like Office Excel, Word, Outlook, and Project. Progent can assist you to migrate from previous versions of SharePoint or adapt a multi-vendor mix of web applications into a unified and easy-to-manage SharePoint 2010 environment.

Mobile Network Support Companies Expert
Monterey Network Engineer in California California Monterey County IT Solution Providers
2900 Router Computer Engineer
Carrier Routing System Specialists

Cisco has developed a full array of routers including appliances built to deliver the protection, performance, and reliability demanded by customers from small offices to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, transparent failover, and redundant power for improved reliability and system availability. Progent can help you choose and integrate Cisco routers to build a reliable infrastructure for your IT system and to make it easy to grow as you add new users, start new offices, deploy new services, extend your network to clients and partners, and support a more mobile workforce. Progent offers help with a variety of routers based on the Cisco IOS operating system, including the Cisco 800 family of small office VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for core Networks, as well as older 2500 and 2700 Routers.

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Northern California Vacaville Security Consulting Companies Fairfield IT Consulting Firm Northern California
On-site IT Support Skokie, Illinois Computer Consultancy Firms
Onsite Computer Services for Newark, Essex County, New Jersey System Recovery for Newark, NJ
Solaris with Windows Professional
Professional for UNIX with Windows

Progent can assist you to plan and implement a smooth migration from a UNIX-powered information system to a network based on Windows and suited for running Microsoft's powerful office productivity suites, business applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and application experts can help you guard your data and reduce business discontinuity by developing an effective transition plan that protects your existing assets in UNIX application and infrastructure. UNIX-to-Windows transition support services offered by Progent include analysis of current environment, transition planning and testing, Microsoft Exchange migration expertise, data and application migration, and processor and storage system migration and economization.

Redhat Linux, Solaris, UNIX Configuration in Corpus Christi, South Texas Gentoo Linux, Solaris, UNIX Computer Consultants
Remote Microsoft SQL Server 2017 Outsourcing Company Computer Network Specialists for Microsoft SQL 2008
Engineer for ProSight Endpoint Protection Services
ProSight Next Generation Endpoint Protection IT Consultants

ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the entire threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats.

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Small Business Computer Consulting in Illinois Coder for Dynamics GP 2015 Power BI
Small Business IT Consulting in Greenbrae, CA Exchange 2003 Server Tech Consulting Phoenix Valley of the Sun
Small Business Online Technical Support in San Jose, California Norfolk Virginia Beach Microsoft SQL Server 2017 IT Outsourcing Group
Small Business Remote Consulting UNIX Upgrade Consultant
Datacenter Monitoring Support Services
Microsoft Certified Partner SCOM 2012 Fabric Monitoring Online Support Services

Progent's Microsoft-certified consulting experts have over a decade of experience planning, deploying, optimizing and fixing Microsoft SCOM solutions and can provide organizations of all sizes expert remote or onsite consulting support for SCOM 2012. Progent can assist your company to design a topology for Microsoft SCOM 2012 servers that delivers the performance and resilience needed to watch over your datacenter effectively, whether your infrastructure are onsite, cloud-based, or a mixed environment. Progent can also help you to import and set up System Center 2012 Operations Manager management packs based on industry best practices for tracking network infrastructure and both Microsoft and third-party applications and services. Also, Progent can deliver responsive remote or onsite troubleshooting to help you to fix critical problems detected by Microsoft SCOM 2012.

Small Business Solution Providers in Buffalo Windows Server 2008 Technology Consulting Ontario Canada
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