How can Progent save my business money?
Progent cuts the costs of IT management in a variety of ways: What types of organizations can Progent help?
Progent has successfully delivered IT support for organizations of all sizes. Progent makes it affordable for small businesses to outsource any or all of their network management requirements by providing services like Help Desk support, remote monitoring and management (RMM) services, and part-time CIO service. For mid-size organizations, Progent can supplement in-house IT staffs by providing the services of experts such as application developers, business continuity planning specialists, certified cyber security experts, project management consultants, and network infrastructure design and troubleshooting engineers. For enterprises, Progent offers the help of certified subject matter experts (SMEs) like NetApp MetroCluster consultants, VMware Site Recovery Manager experts, Amazon Marketplace Web Service (MWS) integration consultants, and Infor CloudSuite Industrial (SyteLine) ERP developers. Progent has in-depth experience providing IT solutions for a variety of industries including law offices, healthcare, finance, state and local government, wineries, technology startups, churches, non-profits, medical device and pharma startups, food distribution, logistics, military, and security clearance.

Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a Windows network application that won Microsoft's 'Best Application of the Year Award.' Mr. Kent is a 35-year computer industry veteran and has been responsible for the design and implementation of hundreds of innovative business solutions using Microsoft, Cisco and other leading technologies.

What are the advantages of being a Microsoft Certified Partner?
Because Progent is a Microsoft Certified Partner, each Progent support expert and IT consultant has access to the technical and educational resources needed to deliver the best computer help available. Progent has world-class expertise in designing, configuring, and troubleshooting IT environments that incorporate Microsoft technology. Progent's Microsoft-certified experts offer Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 consulting, Microsoft Exchange 2019 migration expertise, Microsoft Exchange 2016 planning and deployment support, Microsoft Exchange Server 2013 integration services, Exchange Server 2010 expertise, Microsoft .NET development and support, SharePoint 2019 planning and configuration consulting, SharePoint 2016 hybrid integration consulting, Microsoft SharePoint 2013 migration help, Microsoft SharePoint 2010 support, Microsoft .NET Server help, Windows 10 planning and migration, Windows 8.1 integration, Windows 7 desktop support, Microsoft Office and Office 365 integration and training, and Microsoft Dynamics GP (Great Plains) application development.

Does Progent offer network infrastructure consulting for Apple Mac environments?
Progent's Mac networking consultants can help you with a broad range of network infrastructure issues including system architecture, infrastructure troubleshooting, remote and mobile connectivity, internetwork compatibility, security, Voice over IP, and high-speed wireless connectivity. Progent can help you deploy Apple's Mac mini and Mac Pro computers and integrate Mac devices of all types with local and cloud-based network resources. Progent can also provide certified experts to support Cisco routers and switches. Progent can provide quick online access to a Cisco-certified CCIE engineer or Juniper Networks JNCIE expert so you can get immediate help for urgent network problems beyond the scope of your regular IT support resources. Progent's CCIE and JNCIE consultants can establish secure remote connections to your system and use advanced network monitoring, analysis and troubleshooting tools to provide quick and affordable fixes to infrastructure problems. To find out how to get in touch by phone with a Cisco-certified CCIE or Juniper JNCIE-certified consultant for fast assistance with your network infrastructure, visit Progent's Urgent Support

Can Progent help our business with site relocation?
Progent's site relocation consultants can help you plan and manage a seamless IT infrastructure relocation to a new facility, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, and coordinated system upgrades — all with comprehensive ongoing support throughout.

Does Progent offer help with Apple Mac applications?
Progent's Mac application experts can support the creative aspect of the Mac environment by offering consulting services and training in graphics, audio, and video. Progent's consultants can provide expertise in a variety of Mac applications including Photoshop, Illustrator, InDesign, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Microsoft Office for Mac experts can provide integration and training support for Office for Mac and Office 365 for Mac applications including Microsoft Word, Excel, PowerPoint, and Outlook for Mac.

How can Progent help us enhance Mac security?
Progent's certified data security experts offer a range of security services for networks incorporating macOS and OS X devices. These services include comprehensive security audits, disaster recovery and business continuity planning, virus protection and virus cleanup consulting, ransomware defense, spam filtering, data leakage protection, firewall configuration, active monitoring, automatic fault isolation and forensics, and email encryption. Advanced certifications earned by Progent's security team includes certified CISA security auditing consultants, CISM information security management, CISSP cybersecurity professionals, GIAC information assurance experts, and CISSP-ISSAP security architecture consultants. Progent offers an extensive family of subscription based, fully managed security services including ProSight Active Security Monitoring for endpoint protection and ransomware defense and ProSight Enhanced Security Protection for centralized protection of physical and virtual endpoints.

Our business application needs 24x7 support. Can Progent help?
Progent offers optional extended hours technical support and also offers subscription-based support packages that include 24x7 remote network monitoring.

Does Progent offer wireless solutions?
Progent has the tools and experience to conduct a Wi-Fi site survey remotely, making it affordable for you to optimize your Wi-Fi environment with precise placement and proper configuration of access points and other Wi-Fi infrastructure. Progent also has experience providing Cisco wireless LAN controller support, Cisco Aironet Wi-Fi access point integration, Meraki Wi-Fi AP consulting, and Ubiquity Wi-Fi technology integration.

Can Progent help design and manage a cost-effective virtualization solution?
Virtualization drastically cuts capital costs by optimizing equipment utilization and, as a consequence, has been a major enabler of the cloud computing revolution. Progent can help you deploy cost-effective virtualization solutions by providing the support of Microsoft Hyper-V consultants, VMware vSphere experts and VCDX-certified VMware NSX consultants, plus Citrix XenServer experts and Citrix XenDesktop consultants. Progent also offers affordable virtual machine hosting services.

Can Progent help us integrate with public clouds?
Progent can help you integrate and manage your on-premises facilities, branch offices, telecommuters, and mobile workers with public cloud resources by providing services like Office 365 consulting, Microsoft Azure planning and integration, and Amazon Web Services (AWS) migration and management support. By creating a hybrid architecture that seamlessly incorporates cross-platform resources that include local and cloud-based assets, Progent can help you optimize the productivity and minimize the cost of your network. If you want to help integrating your business application software with Amazon's powerful online retailing network, Progent can provide the assistance of an experienced Amazon Marketplace Web Service (Amazon MWS) consultant.

Can Progent help us manage the mobile devices connected to our network?
The BYOD revolution has created a management headache and security challenge for IT support staffs. Progent can help you integrate and manage mobile devices connected to your business network. Progent can troubleshoot synchronization issues, help you enforce security policies, and show you how to facilitate collaboration with mobile devices by providing services that include Apple iPhone and iPad management consulting, Android smartphone and tablet integration expertise, macOS notebook integration, and Linux mobile support.

Does Progent offer outsourced services to help us manage our local as well as cloud-based IT resources?
Progent's ProSight suite of outsourced network management services, available at a low fixed monthly price, are designed to provide small and mid-size businesses enterprise-class support for all aspects of their IT ecosystem. ProSight managed services include:

How can I get references for Progent's services?
On request, Progent can supply customer references for services related to specific technologies or industries. For a selection of testimonials from Progent's client's throughout the United States, see Progent's customer testimonials.

If your small business is in any major U.S. city serviced by Progent, and you need computer help, IT outsourcing, or computer consulting services from a Progent technician or IT consultant:
Call 800-993-9400 or visit Contact Progent

For urgent troubleshooting or desktop support or to find out how to get in touch by phone with a Cisco-certified CCIE for fast assistance with your network infrastructure, visit Progent's Urgent Support.

Find out about biographical information about Les Kent, Progent's founder.

For biographical information about Les Kent, Progent's founder, click here.

An index of content::

  • Addison Offsite Workforce Help Desk Solutions Expertise Addison-Lewisville Teleworkers Consulting Services in Addison - Help Desk Call Center Outsourcing Assistance Addison-Richardson, TX
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  • Exchange 2007 to Exchange 2010 Upgrade Professionals
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    Progent can provide expert help for each phase of your Microsoft Exchange Server 2010 upgrade including outsourced or co-sourced project management services, site readiness preparation, project planning, specification of new software licenses and equipment required, suggested sourcing, system verification at client site or at Progent's testing lab, setting up transitional coexistence of Microsoft Exchange 2010 and Exchange 2003 or 2007, deployment of the production system, deactivating the old system, and webinar training for customer's support staff and users.

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    Progent's ProSight Email Guard uses the technology of top data security companies to deliver web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall.

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    Progent is a leading innovator in economically providing world-class IT help to small businesses. Progent's achievement in addressing the IT service needs of the chronically underserved small business sector is the cumulative result of key technical and operational innovations that have removed much of the traditional expenses out of administering network support, added unmatched technical skill into the support mechanism, and dramatically streamlined the repair process.

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  • MS Dynamics GP Santa Rosa Reseller - Upgrades Support Services Microsoft Dynamics GP-Great Plains Vender - Santa Rosa - Recovery Consulting Santa Rosa Sonoma County
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  • Sarbanes Oxley Compliance Specialists
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    For corporations with branch offices in California or any area served by Progent's consultants, Progent's Microsoft-Premier IT support professionals and certified Cisco system specialists can provide a range of network consulting services including project planning, Sarbanes Oxley compliance, office relocations, enterprise security, network design, on-site or phone-based emergency support, and technical support for data center hosting environments. A Progent IT consultant can help you design a multi-site network that makes smart use of collocation services and Internet hosting sites. Progentís Microsoft Premier consultants can help major corporations plan, integrate and support major rollouts of the latest releases of Microsoft products including Enterprise Active Directory, Exchange Server, SharePoint, SQL Server, and Enterprise Windows. Progentís Cisco Certified Internetwork Expert and CCNP experts can assist you to deploy Cisco products for connection solutions that combine basic, high-performance, integrated, and remote networking.

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    Progent's ProSight portfolio of managed IT services are geared to offer businesses who have small in-house network support teams with affordable access to world-class management tools and technical expertise. Advantages of the ProSight catalog of managed IT services include predictable IT maintenance costs, smart automation of common management tasks, ongoing absorption of new technology, graceful transition from legacy technology to modern solutions, close alignment of information technology with strategic objectives, guidance from seasoned network experts, and allowing management to concentrate on business instead of fast-evolving computer technology.

  • Remote Technical Support BlackBerry Enterprise Server Oklahoma County BlackBerry Synchronization Troubleshooters

  • Symantec Backup Exec Engineer
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    Progent can provide affordable remote access to engineers skilled in a wide array of products and technologies that provide solutions for backing up Windows, Mac, and Linux physical and virtual servers and workstations as well as notebooks and handhelds. Progent can provide consulting support for all major data protection platforms such as Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, HP Data Protector, Double-Take, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent's consultants can help your company to install, upgrade, or troubleshoot backup/restore solutions for a range of topologies including local, edge to datacenter, cloud, or a mix.

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  • Forefront TMG Specialists
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    Microsoft Forefront Threat Management Gateway 2010 builds on the powerful security technologies of ISA Server and provides a centrally managed Internet gateway that delivers a one-server solution for an array of security features including an application layer and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, application proxy, Virtual Private Network control, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides advanced web security reporting features, allows customized reports generated by SQL Server, integrates with Active Directory to simplify authentication, and can be installed as a virtual server to cut costs and enhance availability. Progent's Microsoft consultants can help your company to design and execute test and production deployments; interface Microsoft Forefront Threat Management Gateway 2010 with Windows 2008 R2, Active Directory, Microsoft SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; install Microsoft Forefront Threat Management Gateway 2010 to operate on a virtual machine with Windows Hyper-V; and deliver continuing consulting and repair services. Progent's consultants can also assist you to migrate economically to Forefront TMG 2010 from ISA Server.

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  • CISM Network Consultants
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    Progent can provide the services of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization describes the core capabilities and global standards of skill that information security professionals are required to learn. CISM gives executive management the assurance that consultants who have qualified for their CISM credential have the background and capability to provide efficient security administration and support services.

  • Uniondale Telecommuters Collaboration Solutions Consulting Services Uniondale-Garden City, NY Remote Workforce Guidance nearby Uniondale - Collaboration Technology Assistance Uniondale-Hempstead
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  • CRISC Certified Risk and Information Systems Control Auditor Specialists
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    Progent can provide the guidance of a CRISC-certified risk management expert to help you to design and implement an enterprise risk management solution following best practices identified by CRISC and crafted to align with your organization's risk appetite, business goals, and budgetary guidelines.

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