How can Progent save my business money?
Progent cuts the costs of IT management in a variety of ways: What types of organizations can Progent help?
Progent has successfully delivered IT support for organizations of all sizes. Progent makes it affordable for small businesses to outsource any or all of their network management requirements by providing services like Help Desk support, remote monitoring and management (RMM) services, and part-time CIO service. For mid-size organizations, Progent can supplement in-house IT staffs by providing the services of experts such as application developers, business continuity planning specialists, certified cyber security experts, project management consultants, and network infrastructure design and troubleshooting engineers. For enterprises, Progent offers the help of certified subject matter experts (SMEs) like NetApp MetroCluster consultants, VMware Site Recovery Manager experts, Amazon Marketplace Web Service (MWS) integration consultants, and Infor CloudSuite Industrial (SyteLine) ERP developers. Progent has in-depth experience providing IT solutions for a variety of industries including law offices, healthcare, finance, state and local government, wineries, technology startups, churches, non-profits, medical device and pharma startups, food distribution, logistics, military, and security clearance.

Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a Windows network application that won Microsoft's 'Best Application of the Year Award.' Mr. Kent is a 35-year computer industry veteran and has been responsible for the design and implementation of hundreds of innovative business solutions using Microsoft, Cisco and other leading technologies.

What are the advantages of being a Microsoft Certified Partner?
Because Progent is a Microsoft Certified Partner, each Progent support expert and IT consultant has access to the technical and educational resources needed to deliver the best computer help available. Progent has world-class expertise in designing, configuring, and troubleshooting IT environments that incorporate Microsoft technology. Progent's Microsoft-certified experts offer Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 consulting, Microsoft Exchange 2019 migration expertise, Microsoft Exchange 2016 planning and deployment support, Microsoft Exchange Server 2013 integration services, Exchange Server 2010 expertise, Microsoft .NET development and support, SharePoint 2019 planning and configuration consulting, SharePoint 2016 hybrid integration consulting, Microsoft SharePoint 2013 migration help, Microsoft SharePoint 2010 support, Microsoft .NET Server help, Windows 10 planning and migration, Windows 8.1 integration, Windows 7 desktop support, Microsoft Office and Office 365 integration and training, and Microsoft Dynamics GP (Great Plains) application development.

Does Progent offer network infrastructure consulting for Apple Mac environments?
Progent's Mac networking consultants can help you with a broad range of network infrastructure issues including system architecture, infrastructure troubleshooting, remote and mobile connectivity, internetwork compatibility, security, Voice over IP, and high-speed wireless connectivity. Progent can help you deploy Apple's Mac mini and Mac Pro computers and integrate Mac devices of all types with local and cloud-based network resources. Progent can also provide certified experts to support Cisco routers and switches. Progent can provide quick online access to a Cisco-certified CCIE engineer or Juniper Networks JNCIE expert so you can get immediate help for urgent network problems beyond the scope of your regular IT support resources. Progent's CCIE and JNCIE consultants can establish secure remote connections to your system and use advanced network monitoring, analysis and troubleshooting tools to provide quick and affordable fixes to infrastructure problems. To find out how to get in touch by phone with a Cisco-certified CCIE or Juniper JNCIE-certified consultant for fast assistance with your network infrastructure, visit Progent's Urgent Support

Can Progent help our business with site relocation?
Progent's site relocation consultants can help you plan and manage a seamless IT infrastructure relocation to a new facility, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, and coordinated system upgrades — all with comprehensive ongoing support throughout.

Does Progent offer help with Apple Mac applications?
Progent's Mac application experts can support the creative aspect of the Mac environment by offering consulting services and training in graphics, audio, and video. Progent's consultants can provide expertise in a variety of Mac applications including Photoshop, Illustrator, InDesign, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Microsoft Office for Mac experts can provide integration and training support for Office for Mac and Office 365 for Mac applications including Microsoft Word, Excel, PowerPoint, and Outlook for Mac.

How can Progent help us enhance Mac security?
Progent's certified data security experts offer a range of security services for networks incorporating macOS and OS X devices. These services include comprehensive security audits, disaster recovery and business continuity planning, virus protection and virus cleanup consulting, ransomware defense, spam filtering, data leakage protection, firewall configuration, active monitoring, automatic fault isolation and forensics, and email encryption. Advanced certifications earned by Progent's security team includes certified CISA security auditing consultants, CISM information security management, CISSP cybersecurity professionals, GIAC information assurance experts, and CISSP-ISSAP security architecture consultants. Progent offers an extensive family of subscription based, fully managed security services including ProSight Active Security Monitoring for endpoint protection and ransomware defense and ProSight Enhanced Security Protection for centralized protection of physical and virtual endpoints.

Our business application needs 24x7 support. Can Progent help?
Progent offers optional extended hours technical support and also offers subscription-based support packages that include 24x7 remote network monitoring.

Does Progent offer wireless solutions?
Progent has the tools and experience to conduct a Wi-Fi site survey remotely, making it affordable for you to optimize your Wi-Fi environment with precise placement and proper configuration of access points and other Wi-Fi infrastructure. Progent also has experience providing Cisco wireless LAN controller support, Cisco Aironet Wi-Fi access point integration, Meraki Wi-Fi AP consulting, and Ubiquity Wi-Fi technology integration.

Can Progent help design and manage a cost-effective virtualization solution?
Virtualization drastically cuts capital costs by optimizing equipment utilization and, as a consequence, has been a major enabler of the cloud computing revolution. Progent can help you deploy cost-effective virtualization solutions by providing the support of Microsoft Hyper-V consultants, VMware vSphere experts and VCDX-certified VMware NSX consultants, plus Citrix XenServer experts and Citrix XenDesktop consultants. Progent also offers affordable virtual machine hosting services.

Can Progent help us integrate with public clouds?
Progent can help you integrate and manage your on-premises facilities, branch offices, telecommuters, and mobile workers with public cloud resources by providing services like Office 365 consulting, Microsoft Azure planning and integration, and Amazon Web Services (AWS) migration and management support. By creating a hybrid architecture that seamlessly incorporates cross-platform resources that include local and cloud-based assets, Progent can help you optimize the productivity and minimize the cost of your network. If you want to help integrating your business application software with Amazon's powerful online retailing network, Progent can provide the assistance of an experienced Amazon Marketplace Web Service (Amazon MWS) consultant.

Can Progent help us manage the mobile devices connected to our network?
The BYOD revolution has created a management headache and security challenge for IT support staffs. Progent can help you integrate and manage mobile devices connected to your business network. Progent can troubleshoot synchronization issues, help you enforce security policies, and show you how to facilitate collaboration with mobile devices by providing services that include Apple iPhone and iPad management consulting, Android smartphone and tablet integration expertise, macOS notebook integration, and Linux mobile support.

Does Progent offer outsourced services to help us manage our local as well as cloud-based IT resources?
Progent's ProSight suite of outsourced network management services, available at a low fixed monthly price, are designed to provide small and mid-size businesses enterprise-class support for all aspects of their IT ecosystem. ProSight managed services include:

How can I get references for Progent's services?
On request, Progent can supply customer references for services related to specific technologies or industries. For a selection of testimonials from Progent's client's throughout the United States, see Progent's customer testimonials.

If your small business is in any major U.S. city serviced by Progent, and you need computer help, IT outsourcing, or computer consulting services from a Progent technician or IT consultant:
Call 800-993-9400 or visit Contact Progent

For urgent troubleshooting or desktop support or to find out how to get in touch by phone with a Cisco-certified CCIE for fast assistance with your network infrastructure, visit Progent's Urgent Support.

Find out about biographical information about Les Kent, Progent's founder.

For biographical information about Les Kent, Progent's founder, click here.



An index of content::

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When performing IT projects for enterprise customers, Progent uses a phased methodology based on defined milestones so as to achieve budgetary, timing and engineering goals while minimizing business disruption. Progent's Enterprise Services Project Methodology utilizes accepted project management standards derived from the best practices described by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture proposals, test models, design tuning, and professional deployment. All facets are documented to provide a comprehensive description of IT services delivered and to help in downstream network support.

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Progent's compensation structure is built on contribution, so similar to being a freelance contractor, your income is entirely driven by your work effort. Some Progent support staff stress quality of life and choose to consult at an easy pace, utilizing our self-determined calendar to pursue personal pursuits like mountain biking, motorcycle racing, skiing, fishing, travel, or spending private time with relatives and friends. Others use the opportunity to earn big bucks via lots of effort and long days. Progent completely encourages both ends of the spectrum plus any point in the middle.

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Progent can assist companies of any size to move any part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT administration and lower equipment investments. Microsoft Azure offers a comprehensive library of cloud services and Progent can help you to evaluate the advantages and limitations of various cloud networking models supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises applications and resources and make sure that you sidestep the common errors small organizations make when migrating to a public cloud. Progent can show you how to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also assist you to prepare firewalls and IPsec VPN connections and also to manage Apple iOS devices and Android handhelds.

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For corporations with branches in California or any area covered by Progent's consultants, Progent's Microsoft-Premier network consulting professionals and authorized Cisco network specialists can provide a range of network support services including project planning, SOX compliance, office relocations, corporate security, network design, on-site or remote branch office support, and technical support for co-location hosting environments. A Progent IT architect can show you how to design a multi-site network that makes efficient use of co-location facilities and Internet hosting sites. Progentís Microsoft Certified consultants can help major enterprises plan, deploy and maintain massive rollouts of the latest versions of Microsoft technology such as Enterprise Active Directory, Exchange Server, SharePoint, Microsoft SQL, and Enterprise editions of Windows. Progentís Cisco Certified Internetwork Expert and CCNP consultants can help you deploy Cisco technology for connection solutions that incorporate basic, high-performance, integrated, and remote networking.

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Progent offers advanced online consulting support to help organizations connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that combine on-premises IT assets along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration services that include Azure enterprise hybrid cloud planning and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.

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Progent's Microsoft-certified IT consultants offer Windows Server 2016 integration consulting to assist businesses of any size to plan and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model. Progent can assist your company to assess the benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist you to benefit from the many innovative high-availability and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

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Windows Server 2008 R2 features outstanding levels of performance, protection, fault tolerance, expandability, and flexibility that accelerate productivity of local, remote, and mobile users. Progent's Microsoft-certified experts can deliver affordable remote consulting, technical support, and training services to help you to design, execute, and maintain Windows Server 2008 R2 to add substantial strategic value to your network.

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Integration Services ProSight Remote Desktop Management
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ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of critical devices that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to impact productivity.

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Consultancy VMware NSX Disaster Recovery
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VMware's NSX virtual network platform enables you to build complete logical networks in software. NSX allows virtual networks to be deployed instantly and managed with a high level of automation regardless of the physical components making up the underlying IP network. VMware Site Recovery Manager (SRM) allows programmatic disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. When integrated with VMware's NSX network virtualization technology, VMware SRM can quickly recover the entire logical network topology at the secondary datacenter. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to help your organization to design, deploy, test and maintain a DR solution based on VMware Site Recovery Manager and VMware NSX.

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Cisco's Meraki line of access and aggregation switches are designed for sites ranging from small branches to large campuses. Progent's Cisco-certified consultants can provide cost-effective remote consulting to help you to design and implement a productive network solution based on Meraki MS switches, simplify network administration with Meraki's cloud-based management tools, set up policies to ensure security, develop and validate a disaster preparedness plan, and troubleshoot issues associated with any facet of your Meraki deployment. Progent can also assist your company to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi access points to build a cohesive networking solution.

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Barracuda Backup is a low-cost, subscription-based backup/restore service for small and medium-size organizations. A Barracuda Backup deployment can incorporate a purpose-built hardware appliance built by Barracuda or a software-based appliance with comparable functionality but which utilizes your existing storage infrastructure. Barracuda Backup safeguards vital company data generated locally, at one or more remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad range of consulting services to help you to plan, integrate, manage and troubleshoot a backup and disaster recovery solution based on Barracuda Backup.

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Small to middle size businesses can now get all the benefits of Microsoft System Center Operations Manager and also have quick access to Progentís Microsoft and Cisco Certified IT consulting experts. With Progent's affordably priced IT service packages, small organizations can select a basic Microsoft System Center Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager to offer small company networks world-class reliability, security, and productivity.

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Progent's Microsoft-certified professionals have 20 years of experience planning, integrating, and maintaining email systems for companies in the and across the U.S. Progent offers economical Microsoft Exchange Servers consulting services to make sure that your email system features compliance, high uptime, easy connectivity for off-site and wireless users, time-saving administrative tools, and productive integration with telecommunications. Progent provides expertise and integration services for Microsoft Exchange 2016 Server, Microsoft Exchange 2013, Microsoft Exchange 2010, MS Exchange 2007 Server, Exchange 2003 Server, and MS Exchange 20000 Server. Progent can also help small or medium businesses to migrate to Microsoft Exchange 2016 or Microsoft Exchange 2013.

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Progent's Microsoft-certified consultants have more than 10 years of background delivering unified communications solutions for customers ranging from small offices to large enterprises. Progent provides economical consulting for all editions of Exchange Server to strengthen email and virus security, configure fault tolerant email environments, and implement remote and wireless email access. Progentís Microsoft Exchange support services can assist you in planning and executing a move from a legacy SMPT server or older Microsoft Email package such as Exchange 2003 to Exchange 2016 Server. Progent offers integration help for Windows 8, Windows 7, and Windows XP desktops running Office Outlook and can help you configure Microsoft Outlook Web App (OWA) for all major web browsers. For e-mail virus protection, spam filtering and outbound data leak protection, Progent offers Email Guard security services.

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Colocation data centers make it possible for businesses to share enterprise-class facilities for hosting network equipment that runs vital applications. Progent's Microsoft and Cisco premier IT experts can help your company with all facets of your colocation strategy such as choosing and moving to a colocation facility, designing system architecture, specifying hardware, on-premises and remote maintenance, setting up remote system management, and education your IT personnel.

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