About Progent
Remote and Onsite Computer Services Consultants
Frequently Asked Questions
- How can Progent save our business money?
- What types of organizations can Progent help?
- Who founded Progent?
- What are the advantages of being a Microsoft Certified Partner?
- Does Progent offer support for Microsoft 365?
- Can Progent help us design and troubleshoot our network infrastructure?
- Can Progent help our business with site relocation?
- Our business application needs 24x7 support. Can Progent help?
- How can Progent enhance our network security?
- Does Progent offer Wi-Fi solutions?
- Can Progent help design and manage a cost-effective virtualization solution?
- Can Progent help us integrate with public clouds?
- Can Progent help us manage the mobile devices connected to our network?
- Does Progent offer outsourced services to help us manage our local as well as cloud-based IT resources?
- How can I get references for Progent's services?
Progent cuts the costs of IT management in a variety of ways:
- By offering a comprehensive array of technical skills and service delivery options, Progent allows small and midsize businesses (SMBs) to outsource most or all or their network support requirements. This eliminates the cost and hassle of assembling, managing, and retaining a full-service in-house IT support staff.
- Because Progent's roster of more than 130 experienced IT consultants can provide in-depth expertise across all major areas of information technology, even the most challenging problems are usually resolved quickly. This avoids lost productivity and bloated IT support bills.
- Progent's ProSight suite of low-cost managed services offer clients 24x7 monitoring and automatic and proactive remediation. This makes it possible to identify and repair looming issues before they can cause costly downtime.
- As an industry pioneer in providing remote network consulting and troubleshooting, Progent can eliminate the expense and costly delays associated with travel.
- For online support, Progent charges by the minute with no startup fees or time minimums. Granular billing for IT services ensures that you pay only for services delivered and keeps 10-minute fixes from turning into two-hour invoices.
- Progent's network security experts can help you avoid the potentially crippling costs of malicious cyber attacks by providing services such as ransomware defense and recovery and state-of-the-art behavior-based security monitoring powered by SentinelOne technology.
- Progent's cloud expertise includes virtual machine hosting services, Microsoft Azure integration, Microsoft 365 Exchange Online hybrid solutions, Amazon AWS migration and management, and Google Cloud integration consulting. Effective use of cloud services allows you to save the substantial cost of building and managing a modern network infrastructure to support your IT ecosystem.
Progent has successfully delivered IT support for organizations of all sizes. Progent makes it affordable for small businesses to outsource any or all of their network management requirements by providing services like Help Desk support, remote monitoring and management (RMM) services, and part-time CIO service. For mid-size organizations, Progent can supplement in-house IT staffs by providing the services of experts such as application developers, business continuity planning specialists, certified cyber security experts, project management consultants, and network infrastructure design and troubleshooting engineers. For enterprises, Progent offers the help of certified subject matter experts (SMEs) like NetApp MetroCluster consultants, VMware Site Recovery Manager experts, Amazon Marketplace Web Service (MWS) integration consultants, and Infor CloudSuite Industrial (SyteLine) ERP developers. Progent has in-depth experience providing IT solutions for a variety of industries including law offices, healthcare, finance, state and local government, wineries, technology startups, churches, non-profits, medical device and pharma startups, food distribution, logistics, military, and security clearance.
Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a Windows network application that won Microsoft's 'Best Application of the Year Award.' Mr. Kent is a 35-year computer industry veteran and has been responsible for the design and implementation of hundreds of innovative business solutions using Microsoft, Cisco and other leading technologies.
What are the advantages of being a Microsoft Certified Partner?
Because Progent is a Microsoft Certified Partner, each Progent support expert and IT consultant has access to the technical and educational resources needed to deliver the best computer help available. Progent has world-class expertise in designing, configuring, and troubleshooting IT environments that incorporate Microsoft technology. Progent's Microsoft-certified experts offer Windows Server 2022 integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 consulting, Microsoft Exchange 2019 migration expertise, Microsoft Exchange 2016 planning and deployment support, Microsoft Exchange Server 2013 integration services, Exchange Server 2010 expertise, Microsoft .NET development and support, SharePoint 2019 planning and configuration consulting, SharePoint 2016 hybrid integration consulting, Microsoft SharePoint 2013 migration help, Microsoft SharePoint 2010 support, Microsoft .NET Server help, Windows 11 planning and migration consulting, Windows 10 integration expertise, Windows 8.1 integration, Windows 7 desktop support, Microsoft Office and Microsoft 365 integration and training, and Microsoft Dynamics GP (Great Plains) application development.
Does Progent offer support for Microsoft 365?
Progent's Microsoft 365 experts can help you evaluate the many subscription plans available with Microsoft 365 and can integrate your information network with Microsoft 365 in a way that delivers maximum business value. Progent offers configuration help and training for Microsoft 365 client applications like Excel, Word, Outlook and PowerPoint. Progent supports Microsoft 365 apps on all compatible operating systems and devices including Windows and macOS desktops and notebooks, Apple iOS iPhones and iPads, and Google Android smartphones and tablets. Progent can also help you integrate and manage Microsoft 365 cloud services like Exchange 365 Online and Microsoft 365 Skype for Business.
Can Progent help us design and troubleshoot our network infrastructure?
Progent can provide quick online access to a Cisco-certified CCIE engineer or Juniper Networks JNCIE expert so you can get immediate help for urgent network problems beyond the scope of your regular IT support resources. Progent's CCIE and JNCIE consultants can establish secure remote connections to your system and use advanced network monitoring, analysis and troubleshooting tools to provide quick and affordable fixes to infrastructure problems. To find out how to get in touch by phone with a Cisco-certified CCIE or Juniper JNCIE-certified consultant for fast assistance with your network infrastructure, visit Progent's Urgent Support.
Can Progent help our business with site relocation?
Progent's site relocation consultants can help you plan and manage a seamless IT infrastructure relocation to a new facility, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, and coordinated system upgrades — all with comprehensive ongoing support throughout.
Our business application needs 24x7 support. Can Progent help?
Progent offers optional extended hours technical support and also offers subscription-based support packages that include 24x7 remote network monitoring.
How can Progent enhance our network security?
Progent's certified data security experts offer a range of services including comprehensive security audits, disaster recovery and business continuity planning, virus protection and virus cleanup consulting, ransomware defense, spam filtering, data leakage protection, firewall configuration, active monitoring, automatic fault isolation and forensics, and email encryption. Advanced certifications earned by Progent's security team includes certified CISA security auditing consultants, CISM information security managers, CISSP cybersecurity professionals, GIAC information assurance experts, and CISSP-ISSAP security architecture consultants. Progent offers an extensive family of subscription based, fully managed security services including ProSight Active Security Monitoring for endpoint protection and ransomware defense powered by SentinelOne behavioral analysis technology and ProSight Enhanced Security Protection for centralized protection of physical and virtual endpoints.
Does Progent offer Wi-Fi solutions?
Progent has the tools and experience to conduct a Wi-Fi site survey remotely, making it affordable for you to optimize your Wi-Fi environment with precise placement and proper configuration of access points and other Wi-Fi infrastructure. Progent also has experience providing Cisco wireless LAN controller support, Cisco Aironet Wi-Fi access point integration, Meraki Wi-Fi AP consulting, and Ubiquiti WiFi technology integration.
Can Progent help design and manage a cost-effective virtualization solution?
Virtualization drastically cuts capital costs by optimizing equipment utilization and, as a consequence, has been a major enabler of the cloud computing revolution. Progent can help you deploy cost-effective virtualization solutions by providing the support of Microsoft Hyper-V consultants, VMware vSphere experts and VCDX-certified VMware NSX consultants, plus Citrix XenServer experts and Citrix XenDesktop consultants. Progent also offers affordable virtual machine hosting services.
Can Progent help us integrate with public clouds?
Progent can help you integrate and manage your on-premises facilities, branch offices, telecommuters, and mobile workers with public cloud resources by providing services like Microsoft 365 consulting, Microsoft Azure planning and integration, and Amazon Web Services (AWS) migration and management support. By creating a hybrid architecture that seamlessly incorporates cross-platform resources that include local and cloud-based assets, Progent can help you optimize the productivity and minimize the cost of your network. If you want to help integrating your business application software with Amazon's powerful online retailing network, Progent can provide the assistance of an experienced Amazon Marketplace Web Service (Amazon MWS) consultant.
Can Progent help us manage the mobile devices connected to our network?
The BYOD revolution has created a management headache and security challenge for IT support staffs. Progent can help you integrate and manage mobile devices connected to your business network. Progent can troubleshoot synchronization issues, help you enforce security policies, and show you how to facilitate collaboration with mobile devices by providing services that include Apple iPhone and iPad management consulting, Android smartphone and tablet integration expertise, macOS notebook integration, and Linux mobile support.
Does Progent offer outsourced services to help us manage our local as well as cloud-based IT resources?
Progent's ProSight suite of outsourced network management services, available at a low fixed monthly price, are designed to provide small and mid-size businesses enterprise-class support for all aspects of their IT ecosystem. ProSight managed services include:
- ProSight Email Guard Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
- ProSight Data Protection Services Managed Backup and Disaster Recovery
- ProSight Active Security Monitoring Endpoint Protection and Ransomware Defense powered by SentinelOne behavioral analysis technology
- ProSight Enhanced Security Protection (ESP) Unified Physical and Virtual Endpoint Security and Exchange Email Filtering
- ProSight WAN Watch Network Infrastructure Remote Monitoring and Management
- ProSight LAN Watch Server and Desktop Remote Monitoring and Management
- ProSight Virtual Hosting VM Hosting and Management Service
- ProSight IT Asset Management Network Infrastructure Documentation and Password Management
On request, Progent can supply customer references for services related to specific technologies or industries. For a selection of testimonials from Progent's client's throughout the United States, see Progent's customer testimonials.
If your small business needs computer help, IT outsourcing, or computer consulting services from a Progent technician or IT consultant:
Call 800-993-9400 or visit Contact Progent
For biographical information about Les Kent, Progent's founder, click here.
An index of content::
Amazon hybrid cloud solutions Developer
Integration Firm Amazon AWS integration
Progent can provide affordable online consulting to help companies of any size to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3, and Amazon Glacier. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, system design and review, pilot testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security strategies.
Cisco Cloud Network Management Implementation Consulting Companies
Cloud Network Infrastructure Management Internet Networking Consultants
Progent's Cisco-Premier network engineers can assist you to use Cisco's network management tools alongside a selection of powerful third-party applications to build a complete network management solution in order to keep your network running reliably, conserve limited resources, guard your data, revive rapidly from hardware failure or deliberate attacks, and enable you to expand or reassign network resources intelligently and economically as your company grows.
Microsoft Office System Network Consulting Organization
Microsoft Design
Progent's computer outsourcing support offerings for small businesses feature designing 2003 Server, .NET Server, and BackOffice systems, coordinating upgrades to Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk Call Center, remote and on-premises repair, fixing stubborn integration issues, and creating a company-wide security plan. Progent can help you enhance system availability and performance via non-stop configuration, redundant network architecture, and proactive server monitoring. Progent also provides project management help for major migrations and can help with needs definition, product identification, bill of materials production, vendor qualification, procurement logistics, and complete documentation. Progent's IT outsourcing service also features education for office productivity software such as Microsoft Office XP.
On-site Support Telepresence
Support and Setup VoIP Phones
Progent's Cisco certified networking consultants offer high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
Exchange Server 2003 Upgrade Online Troubleshooting
Remote Consulting Microsoft Exchange 2003 Upgrade
Progent's expert consultants can help you define and deploy an efficient in-place Exchange Server 2003 migration plan that avoids network disruption, reduces long-term service requirements, and makes your Exchange 2003 Server easy to administer. For complex multi-server or multi-location migrations, Progent offers the experience to finish your project rapidly and affordably. Progent's Microsoft Exchange 2003 help, repair, and consulting services include expertise with the configuration of outside vendor enhancements of Microsoft Exchange 2003 Server that are in keeping with your business goals.
Windows, Linux, UNIX, Solaris Computer Engineer
Linux, Windows Engineers
If your company network combines Linux technology platforms with Microsoft Windows, Progent can help you to integrate your computers into a unified network that permits all your operating systems to run side by side for simple administration, transparent dataflow, high dependability, enhanced performance, and strong protection. Progent's UNIX/Linux and Microsoft Windows coexistence assistance services feature network architecture configuration and service, support for Microsoft Windows services for UNIX (SFU), online network monitoring and management, remote technical support and troubleshooting, on-site technical support, and Help Desk Call Center outsourcing.
IT Consulting 64-bit Upgrade
64-bit Upgrade Network Consulting
Progent's Microsoft-certified engineers can help you design, document, carry out, manage, and troubleshoot a system-wide move to 64-bit server and client OS software and applications. Progent can help you pilot your 64-bit environment to verify that it handles all of the key 32-bit programs which you want to keep as well as the latest 64-bit versions of software you plan to install.
Stealth Penetration Testing Evaluation
24x7 Security Penetration Testing Firewall Setup
Stealth intrusion checking is a key component of any overall network security plan. Progent's security professionals can run extensive penetration tests without the awareness of your company's in-house network support resources. Unannounced penetration testing uncovers whether current security defense systems such as intrusion detection alerts and event log analysis are correctly set up and actively monitored. Progent can implement continuous automatic penetration testing to define your internal/external attack surface and to detect ways that vulnerabilities, improper configurations, harvested credentials, missing patches, and ill-advised product defaults can be combined by threat actors into the multi-front attacks typical of modern versions of ransomware.
Anti-Spam Small Business Subscription
Support Services Postini
E-Mail Guard represents a complete solution for defending against spam and virus attacks. E-Mail Guard addresses the protection and administration of corporate email by providing continually improved spam and virus filtering, policy management, content filtering, and protection against email-borne directory harvesting and DDoS attacks. E-Mail Guard also includes tracking, management and analysis tools as well as outgoing email testing to help you troubleshoot your e-mail system and specify and enforce corporate security policy.
SBS 2011 On-site Technical Support
Microsoft SBS 2003 Technical Support
Microsoft Small Business Server is a low-cost suite of essential servers that offers the foundation for a feature-rich but easy-to-manage IT network. The integration demands of the Microsoft .NET functions included with Small Business Server calls for an IT consultant with hands-on background and broad experience in planning and building effective end-to-end business technology systems. Progent's Microsoft-certified experts have extensive experience with the technologies built into SBS 2011 and Microsoft SBS 2008. This experience assures you success in deploying, administering, and troubleshooting IT environments powered by the SBS suite of servers and applications.
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