About Progent
Remote and Onsite Network Support Professionals Questions and Answers
- How can Progent save our business money?
- What types of organizations can Progent help?
- Who founded Progent?
- What are the advantages of being a Microsoft Certified Partner?
- Does Progent offer support for Office 365?
- Can Progent help us design and troubleshoot our network infrastructure?
- Can Progent help our business with site relocation?
- Our business application needs 24x7 support. Can Progent help?
- How can Progent enhance our network security?
- Does Progent offer Wi-Fi solutions?
- Can Progent help design and manage a cost-effective virtualization solution?
- Can Progent help us integrate with public clouds?
- Can Progent help us manage the mobile devices connected to our network?
- Does Progent offer outsourced services to help us manage our local as well as cloud-based IT resources?
- How can I get references for Progent's services?
Progent cuts the costs of IT management in a variety of ways:
- By offering a comprehensive array of technical skills and service delivery options, Progent allows small and midsize businesses (SMBs) to outsource most or all or their network support requirements. This eliminates the cost and hassle of assembling, managing, and retaining a full-service in-house IT support staff.
- Because Progent's roster of more than 130 experienced IT consultants can provide in-depth expertise across all major areas of information technology, even the most challenging problems are usually resolved quickly. This avoids lost productivity and bloated IT support bills.
- Progent's ProSight suite of low-cost managed services offer clients 24x7 monitoring and automatic and proactive remediation. This makes it possible to identify and repair looming issues before they can cause costly downtime.
- As an industry pioneer in providing remote network consulting and troubleshooting, Progent can eliminate the expense and costly delays associated with travel.
- For online support, Progent charges by the minute with no startup fees or time minimums. Granular billing for IT services ensures that you pay only for services delivered and keeps 10-minute fixes from turning into two-hour invoices.
- Progent's network security experts can help you avoid the potentially crippling costs of malicious cyber attacks by providing services such as ransomware defense and recovery and state-of-the-art behavior-based security monitoring.
- Progent's cloud expertise includes virtual machine hosting services, Microsoft Azure integration, Office 365 Exchange Online hybrid solutions, Amazon AWS migration and management, and Google Cloud integration consulting. Effective use of cloud services allows you to save the substantial cost of building and managing a modern network infrastructure to support your IT ecosystem.
Progent has successfully delivered IT support for organizations of all sizes. Progent makes it affordable for small businesses to outsource any or all of their network management requirements by providing services like Help Desk support, remote monitoring and management (RMM) services, and part-time CIO service. For mid-size organizations, Progent can supplement in-house IT staffs by providing the services of experts such as application developers, business continuity planning specialists, certified cyber security experts, project management consultants, and network infrastructure design and troubleshooting engineers. For enterprises, Progent offers the help of certified subject matter experts (SMEs) like NetApp MetroCluster consultants, VMware Site Recovery Manager experts, Amazon Marketplace Web Service (MWS) integration consultants, and Infor CloudSuite Industrial (SyteLine) ERP developers. Progent has in-depth experience providing IT solutions for a variety of industries including law offices, healthcare, finance, state and local government, wineries, technology startups, churches, non-profits, medical device and pharma startups, food distribution, logistics, military, and security clearance.
Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a Windows network application that won Microsoft's 'Best Application of the Year Award.' Mr. Kent is a 35-year computer industry veteran and has been responsible for the design and implementation of hundreds of innovative business solutions using Microsoft, Cisco and other leading technologies.
What are the advantages of being a Microsoft Certified Partner?
Because Progent is a Microsoft Certified Partner, each Progent support expert and IT consultant has access to the technical and educational resources needed to deliver the best computer help available. Progent has world-class expertise in designing, configuring, and troubleshooting IT environments that incorporate Microsoft technology. Progent's Microsoft-certified experts offer Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 consulting, Microsoft Exchange 2019 migration expertise, Microsoft Exchange 2016 planning and deployment support, Microsoft Exchange Server 2013 integration services, Exchange Server 2010 expertise, Microsoft .NET development and support, SharePoint 2019 planning and configuration consulting, SharePoint 2016 hybrid integration consulting, Microsoft SharePoint 2013 migration help, Microsoft SharePoint 2010 support, Microsoft .NET Server help, Windows 10 planning and migration, Windows 8.1 integration, Windows 7 desktop support, Microsoft Office and Office 365 integration and training, and Microsoft Dynamics GP (Great Plains) application development.
Does Progent offer support for Office 365?
Progent's Office 365 experts can help you evaluate the many subscription plans available with Microsoft Office 365 and can integrate your information network with Office 365 in a way that delivers maximum business value. Progent offers configuration help and training for Office 365 client applications like Excel, Word, Outlook and PowerPoint. Progent supports Office 365 apps on all compatible operating systems and devices including Windows and macOS desktops and notebooks, Apple iOS iPhones and iPads, and Google Android smartphones and tablets. Progent can also help you integrate and manage Office 365 cloud services like Exchange 365 Online and Office 365 Skype for Business.
Can Progent help us design and troubleshoot our network infrastructure?
Progent can provide quick online access to a Cisco-certified CCIE engineer or Juniper Networks JNCIE expert so you can get immediate help for urgent network problems beyond the scope of your regular IT support resources. Progent's CCIE and JNCIE consultants can establish secure remote connections to your system and use advanced network monitoring, analysis and troubleshooting tools to provide quick and affordable fixes to infrastructure problems. To find out how to get in touch by phone with a Cisco-certified CCIE or Juniper JNCIE-certified consultant for fast assistance with your network infrastructure, visit Progent's Urgent Support.
Can Progent help our business with site relocation?
Progent's site relocation consultants can help you plan and manage a seamless IT infrastructure relocation to a new facility, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, and coordinated system upgrades — all with comprehensive ongoing support throughout.
Our business application needs 24x7 support. Can Progent help?
Progent offers optional extended hours technical support and also offers subscription-based support packages that include 24x7 remote network monitoring.
How can Progent enhance our network security?
Progent's certified data security experts offer a range of services including comprehensive security audits, disaster recovery and business continuity planning, virus protection and virus cleanup consulting, ransomware defense, spam filtering, data leakage protection, firewall configuration, active monitoring, automatic fault isolation and forensics, and email encryption. Advanced certifications earned by Progent's security team includes certified CISA security auditing consultants, CISM information security managers, CISSP cybersecurity professionals, GIAC information assurance experts, and CISSP-ISSAP security architecture consultants. Progent offers an extensive family of subscription based, fully managed security services including ProSight Active Security Monitoring for endpoint protection and ransomware defense and ProSight Enhanced Security Protection for centralized protection of physical and virtual endpoints.
Does Progent offer Wi-Fi solutions?
Progent has the tools and experience to conduct a Wi-Fi site survey remotely, making it affordable for you to optimize your Wi-Fi environment with precise placement and proper configuration of access points and other Wi-Fi infrastructure. Progent also has experience providing Cisco wireless LAN controller support, Cisco Aironet Wi-Fi access point integration, Meraki Wi-Fi AP consulting, and Ubiquity Wi-Fi technology integration.
Can Progent help design and manage a cost-effective virtualization solution?
Virtualization drastically cuts capital costs by optimizing equipment utilization and, as a consequence, has been a major enabler of the cloud computing revolution. Progent can help you deploy cost-effective virtualization solutions by providing the support of Microsoft Hyper-V consultants, VMware vSphere experts and VCDX-certified VMware NSX consultants, plus Citrix XenServer experts and Citrix XenDesktop consultants. Progent also offers affordable virtual machine hosting services.
Can Progent help us integrate with public clouds?
Progent can help you integrate and manage your on-premises facilities, branch offices, telecommuters, and mobile workers with public cloud resources by providing services like Office 365 consulting, Microsoft Azure planning and integration, and Amazon Web Services (AWS) migration and management support. By creating a hybrid architecture that seamlessly incorporates cross-platform resources that include local and cloud-based assets, Progent can help you optimize the productivity and minimize the cost of your network. If you want to help integrating your business application software with Amazon's powerful online retailing network, Progent can provide the assistance of an experienced Amazon Marketplace Web Service (Amazon MWS) consultant.
Can Progent help us manage the mobile devices connected to our network?
The BYOD revolution has created a management headache and security challenge for IT support staffs. Progent can help you integrate and manage mobile devices connected to your business network. Progent can troubleshoot synchronization issues, help you enforce security policies, and show you how to facilitate collaboration with mobile devices by providing services that include Apple iPhone and iPad management consulting, Android smartphone and tablet integration expertise, macOS notebook integration, and Linux mobile support.
Does Progent offer outsourced services to help us manage our local as well as cloud-based IT resources?
Progent's ProSight suite of outsourced network management services, available at a low fixed monthly price, are designed to provide small and mid-size businesses enterprise-class support for all aspects of their IT ecosystem. ProSight managed services include:
- ProSight Email Guard Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
- ProSight Data Protection Services Managed Backup and Disaster Recovery
- ProSight Active Security Monitoring Endpoint Protection and Ransomware Defense
- ProSight Enhanced Security Protection (ESP) Unified Physical and Virtual Endpoint Security and Exchange Email Filtering
- ProSight WAN Watch Network Infrastructure Remote Monitoring and Management
- ProSight LAN Watch Server and Desktop Remote Monitoring and Management
- ProSight Virtual Hosting VM Hosting and Management Service
- ProSight IT Asset Management Network Infrastructure Documentation and Password Management
On request, Progent can supply customer references for services related to specific technologies or industries. For a selection of testimonials from Progent's client's throughout the United States, see Progent's customer testimonials.
If your small business needs computer help, IT outsourcing, or computer consulting services from a Progent technician or IT consultant:
Call 800-993-9400 or visit Contact Progent
For biographical information about Les Kent, Progent's founder, click here.
An index of content::
24 Hour Microsoft Project Server 2013 Integration Services
Immediate Microsoft Project Server My Sites Consulting
Progent's Microsoft engineers offer advanced support in implementing, using and debugging any edition of Project, Project Server, and Project Online and can deliver a broad variety of cost-effective remote consulting services following proven best practices to help organizations of all sizes to get all the advantages of this powerful project management solution. Services available from Progent include solution design, installation and upgrades, setting up safe file and status sharing among onsite and offsite users, network infrastructure optimization, and customized webinar training.
Online Consulting Server Monitoring
Microsoft Expert Operations Manager Computer Consultant
Even if your business has a small computer services staff and a modest IT budget, your information network can still feature the same high reliability and responsiveness that once needed a large in-house service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-expert and Cisco-certified network consultants, the most recent system management software for 24x7 monitoring and alerts, and cost-effective support packages such as a help desk service to keep your vital business applications and hardware up and running.
Consulting Services MySQL and Windows
24 Hour Engineers MySQL and Windows
Progent can provide affordable online access to an Oracle MySQL administrator or software programmer and can assist businesses of all sizes to configure and manage MySQL within a reliable IT environment that provides high levels of speed, expandability, and protection. Progent also has proven skill assisting businesses port databases from Oracle to MySQL.
Google GCP Cloud integration Specialists
Immediate Professional Google Cloud Windows
Progent offers cost-effective online and onsite support to assist businesses to migrate any part of their core network infrastructure to Google Cloud Platform (GCP). This can save time and hardware expense and enable access to Google's cutting edge AI and machine learning tools. Progent can assist your IT team with every aspect of Google Cloud Platform integration including requirements analysis, readiness evaluation, system design and review, pilot testing, deployment, administration, performance optimization, licensing management, backup/restore mechanisms, and security and compliance.
Emergency Integration Support Jabber and Webex
Jabber Multiline Computer Consulting
Progent's Cisco Jabber consultants can provide online or on-premises expertise to assist businesses of any size to plan, implement, manage, update or debug Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent offers advanced support for the products, technologies and services that go into building a cohesive Cisco Jabber solution such as Cisco network appliances and management software, Microsoft Office apps, Windows and Mac computers, iOS and Google Android smartphones, SIP interfaces, Wi-Fi networks, security and compliance, cloud computing, immersive telepresence systems, PBX systems, disaster recovery preparedness, and the many other pieces of a cohesive collaboration ecosystem.
Radvision Telepresence Specialist
Codian Consult
Progent offers the support of an accredited engineer with expertise deploying technology from the leading telepresence vendors such as Cisco/Tandberg, Polycom, LifeSize and Radvision and can assist you to design, configure, expand, or maintain a telepresence environment that protects your investment and maximizes the business value of your IT network. Progent also offers the expertise of infrastructure consultants who can help companies of any size to build and maintain a network that provides the speed, dependability, security, and expandability you need to accommodate your telepresence solution.
Microsoft Partner Server Administration
Urgent Microsoft Certified Partner Network Security Consultants
Progent is a Microsoft Certified Partner and has earned accredited competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners represent the elite organizations who earn the highest client endorsement and are afforded the closest working relationship with Microsoft. The knowledge, skills, and commitment needed to earn the status of Microsoft Certified Partner pays dividends to Progent's clients by allowing Progent to provide your company more complete solutions for your IT network.
Private Cloud Integration Consultant Services
24/7/365 ProSight Virtual Machine Hosting Consult
Progent's ProSight Virtual Hosting outsourcing provides complete hosting of a small organization's servers in an environment that delivers the highest degree of dependability and scalability and is also simple to move to another host. ProSight Virtual Hosting and management options are built on mature virtualization techniques that allow small and midsize companies with multi- platform environments to save significantly on the costs of capital investments, infrastructure support, and IT management while benefiting from enterprise-class reliability and an unprecedented degree of vendor flexibility.
SCVMM 2012 and Windows Server 2012 Support
Remote Support Services SCVMM Migration
Progent's Microsoft-certified consultants can help businesses of any size to follow best practices to set up SCVMM 2012 hosts, fabric, storage systems, and library resources; design, integrate, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class reporting. Progent can help your company to upgrade from a legacy edition of System Center Virtual Machine Manager or from another management system, and Progent can help you to enhance and troubleshoot your current SCVMM ecosystem to make sure you realize maximum return on investment.
VPN Information Technology Consulting
Cisco RADIUS Security Technology Consulting
Cisco's network security and offsite access products for small organizations represent a complete range of easy-to-administer security solutions to help protect your local and remote network infrastructure. Cisco's Virtual Private Network line features routers, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's professional consulting staff includes field-proven specialists with Cisco's Certified Internetwork Expert and CCNP certifications who are able to help your organization to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and other Cisco security technologies that fit most closely with your company goals.
Microsoft Partner Technical Consultant
Microsoft Certified Partner Engineers
Progent is a Microsoft Certified Partner and has earned accredited competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners are the most successful organizations who earn the top client endorsement and enjoy the tightest working relationship with Microsoft. The knowledge, capabilities, and dedication required to achieve the level of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to provide your business more complete support for your IT network.
Proxim Support and Setup
Building-to-building Wireless Computer Consultant
Progent’s wireless engineers can help small organizations plan, select, evaluate, configure and maintain protected building-to-building wireless bridges that integrate seamlessly into your IT network while providing a degree of security that matches or excels wired connections. Progent offers expertise in wireless network technology from Cisco Aironet and Meraki, Proxim, and other small business wireless providers and can show you how to identify and deploy the wireless link technology that align best your business requirements.
VMware Security Integration Support
Hyper-V Security Consultant Services
ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware.
Supplemental Support Desk Technology Consulting
Consultants Co-managed Call Center
Progent’s Help Desk Co-management service allows your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution built around the leading shared PSA tool for handling end-user service requests, ticketing, ownership, status tracking, and reporting.
Windows Server 2012R2 Security Computer Consultants
24-7 Windows Server 2012 R2 Server Manager On-site Technical Support
Progent's Microsoft-certified consultants can assist you to evaluate the business value of Microsoft Windows Server 2012 R2 for your company, create pilot systems and rollout plans, optimize your infrastructure for local, multi-site, private or public cloud-based, and hybrid datacenters, educate your IT support staff, create an enterprise-wide security plan, automate IT administration, help with application development, and generate and test a DR/BC plan.
Microsoft T-SQL Integration
SQL Server 2008 Upgrade
Microsoft SQL Server 2005 delivers indispensable, familiar tools to IT experts as well as to information workers, reducing the difficulty of creating, deploying, managing, and using company information and database programs in environments ranging from mobile devices to enterprise information networks. The sophistication and integration requirements of Microsoft SQL Server 2005 require an IT consultant with real-world experience and broad knowledge in planning and building information-based, end-to-end business IT solutions. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background involving Microsoft technology, assures you success in planning, configuring and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.
Configuration Manager Remote Troubleshooting
Outsourcing SCCM and Windows Server
System Center Configuration Manager automates software provisioning at scale, streamlines compliance settings control, keeps track of network resources, guards against corporate data leakage, provides health reporting, enables secure end-user self service, and offers a common point of control for administering multi-operating system ecosystems running on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud integration experts can assist businesses of any size with any facet of designing, implementing, operating and repairing a SCCM deployment for on-premises, cloud, or hybrid environments.
24x7x365 On-site Technical Support Exchange 2013 Unified communications
Exchange 2013 Load Balancing Consulting
Microsoft Exchange Server 2013 incorporates major improvements to the capabilities of its predecessor Exchange 2010 and introduces powerful innovations plus a redesigned architecture. These enhancements favorably impact vital facets of IT including manageability, availability, security, operational costs, collaboration, scalability, throughput, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting experts can assist your organization to evaluate the possible business benefits of migrating to Microsoft Exchange 2013, design an efficient validation and deployment plan, and train your IT team to manage your Exchange 2013 environment. Progent also offers affordable online consulting and support and management for Exchange Server 2013.
iPhone RADIUS IT Services
24-7 iPhone and Outlook integration Technical Support Services
Progent offers affordable remote consulting to help you to plan, configure, and fix any aspect of your iPhone and Windows integration efforts and is available for short-term tasks to help you get past specific technical bottlenecks or major engagements to help you finish business-critical initiatives on time and within budget. Progent has experience in on-premises, cloud-centric, or hybrid environments and can help you create or support a resilient, secure and scalable network infrastructure that is best suited to your mode of computing. Progent can also provide online and onsite training to help manage and use your iPhones and iPads in a secure, team-oriented ecosystem that maximizes the strategic value of your IT system.
IT Consultants Aironet
Support and Integration Aironet 802.11ac Access Point
Progent's Cisco CCIE wireless network experts can provide remote or on-premises configuration and troubleshooting support to help your organization to plan, implement, upgrade, optimize, administer and debug Aironet wireless access point deployments of any size or architecture. Progent's Cisco Wi-Fi controller consultants can also help you to combine your wireless environment with your wired network infrastructure and cloud-based resources to create an enterprise-wide connectivity solution that is easy to manage and expand. Progent also offers affordable Wi-Fi site surveys to help you to decide the most efficient selection, placement and configuration of Aironet wireless access points to accommodate your unique workplace layout, construction, and expected network traffic.
Cisco and Microsoft Certified Experts Disaster Recovery Support and Setup
Cisco and Microsoft Certified Expert Fault-tolerant system Support and Integration
Progent’s high availability network consultants provide non-stop computing support, disaster recovery planning, system load balancing, non-stop interoffice access, 24x7 Internet interface design, high-availability data center services, and other fault-tolerant networking consulting to show your small business create a non-stop environment for strategic applications. Progent possesses the experience to develop economical, non-stop networks by deploying the expanding suite of Microsoft Windows Cluster servers such as Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster. Progent’s Microsoft and Cisco certified engineers can show you how to you design a fault tolerant mutli-location network with a fully mirrored Internet interface and efficient network load balancing.
On-site Support wi-fi controller
wi-fi controller Specialist
Progent's Wi-Fi consultants can assist you to configure Cisco Wi-Fi controllers to manage and monitor Wi-Fi LANs of all sizes. Progent can help you to maintain and debug your existing Cisco-based Wi-Fi environment or implement a smooth transition to Cisco's modern Wi-Fi controller solutions.
Windows Server 2016 Hybrid Configuration Technical Support Services
Top Ranked Windows Server 2016 upgrade On-site Support
Progent's Microsoft-certified IT consultants offer Windows Server 2016 integration consulting to assist businesses of any size to design and carry out a smooth move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud, or hybrid architecture. Progent can help you to evaluate the benefits of Windows Server 2016 for your environment and can help you with any facet of planning, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help your organization to benefit from the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.
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