About Progent
Remote and Onsite Network Support Consulting
Questions and Answers
- How can Progent save our business money?
- What types of organizations can Progent help?
- Who founded Progent?
- What are the advantages of being a Microsoft Certified Partner?
- Does Progent offer support for Office 365?
- Can Progent help us design and troubleshoot our network infrastructure?
- Can Progent help our business with site relocation?
- Our business application needs 24x7 support. Can Progent help?
- How can Progent enhance our network security?
- Does Progent offer Wi-Fi solutions?
- Can Progent help design and manage a cost-effective virtualization solution?
- Can Progent help us integrate with public clouds?
- Can Progent help us manage the mobile devices connected to our network?
- Does Progent offer outsourced services to help us manage our local as well as cloud-based IT resources?
- How can I get references for Progent's services?
Progent cuts the costs of IT management in a variety of ways:
- By offering a comprehensive array of technical skills and service delivery options, Progent allows small and midsize businesses (SMBs) to outsource most or all or their network support requirements. This eliminates the cost and hassle of assembling, managing, and retaining a full-service in-house IT support staff.
- Because Progent's roster of more than 130 experienced IT consultants can provide in-depth expertise across all major areas of information technology, even the most challenging problems are usually resolved quickly. This avoids lost productivity and bloated IT support bills.
- Progent's ProSight suite of low-cost managed services offer clients 24x7 monitoring and automatic and proactive remediation. This makes it possible to identify and repair looming issues before they can cause costly downtime.
- As an industry pioneer in providing remote network consulting and troubleshooting, Progent can eliminate the expense and costly delays associated with travel.
- For online support, Progent charges by the minute with no startup fees or time minimums. Granular billing for IT services ensures that you pay only for services delivered and keeps 10-minute fixes from turning into two-hour invoices.
- Progent's network security experts can help you avoid the potentially crippling costs of malicious cyber attacks by providing services such as ransomware defense and recovery and state-of-the-art behavior-based security monitoring.
- Progent's cloud expertise includes virtual machine hosting services, Microsoft Azure integration, Office 365 Exchange Online hybrid solutions, Amazon AWS migration and management, and Google Cloud integration consulting. Effective use of cloud services allows you to save the substantial cost of building and managing a modern network infrastructure to support your IT ecosystem.
Progent has successfully delivered IT support for organizations of all sizes. Progent makes it affordable for small businesses to outsource any or all of their network management requirements by providing services like Help Desk support, remote monitoring and management (RMM) services, and part-time CIO service. For mid-size organizations, Progent can supplement in-house IT staffs by providing the services of experts such as application developers, business continuity planning specialists, certified cyber security experts, project management consultants, and network infrastructure design and troubleshooting engineers. For enterprises, Progent offers the help of certified subject matter experts (SMEs) like NetApp MetroCluster consultants, VMware Site Recovery Manager experts, Amazon Marketplace Web Service (MWS) integration consultants, and Infor CloudSuite Industrial (SyteLine) ERP developers. Progent has in-depth experience providing IT solutions for a variety of industries including law offices, healthcare, finance, state and local government, wineries, technology startups, churches, non-profits, medical device and pharma startups, food distribution, logistics, military, and security clearance.
Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a Windows network application that won Microsoft's 'Best Application of the Year Award.' Mr. Kent is a 35-year computer industry veteran and has been responsible for the design and implementation of hundreds of innovative business solutions using Microsoft, Cisco and other leading technologies.
What are the advantages of being a Microsoft Certified Partner?
Because Progent is a Microsoft Certified Partner, each Progent support expert and IT consultant has access to the technical and educational resources needed to deliver the best computer help available. Progent has world-class expertise in designing, configuring, and troubleshooting IT environments that incorporate Microsoft technology. Progent's Microsoft-certified experts offer Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 consulting, Microsoft Exchange 2019 migration expertise, Microsoft Exchange 2016 planning and deployment support, Microsoft Exchange Server 2013 integration services, Exchange Server 2010 expertise, Microsoft .NET development and support, SharePoint 2019 planning and configuration consulting, SharePoint 2016 hybrid integration consulting, Microsoft SharePoint 2013 migration help, Microsoft SharePoint 2010 support, Microsoft .NET Server help, Windows 10 planning and migration, Windows 8.1 integration, Windows 7 desktop support, Microsoft Office and Office 365 integration and training, and Microsoft Dynamics GP (Great Plains) application development.
Does Progent offer support for Office 365?
Progent's Office 365 experts can help you evaluate the many subscription plans available with Microsoft Office 365 and can integrate your information network with Office 365 in a way that delivers maximum business value. Progent offers configuration help and training for Office 365 client applications like Excel, Word, Outlook and PowerPoint. Progent supports Office 365 apps on all compatible operating systems and devices including Windows and macOS desktops and notebooks, Apple iOS iPhones and iPads, and Google Android smartphones and tablets. Progent can also help you integrate and manage Office 365 cloud services like Exchange 365 Online and Office 365 Skype for Business.
Can Progent help us design and troubleshoot our network infrastructure?
Progent can provide quick online access to a Cisco-certified CCIE engineer or Juniper Networks JNCIE expert so you can get immediate help for urgent network problems beyond the scope of your regular IT support resources. Progent's CCIE and JNCIE consultants can establish secure remote connections to your system and use advanced network monitoring, analysis and troubleshooting tools to provide quick and affordable fixes to infrastructure problems. To find out how to get in touch by phone with a Cisco-certified CCIE or Juniper JNCIE-certified consultant for fast assistance with your network infrastructure, visit Progent's Urgent Support.
Can Progent help our business with site relocation?
Progent's site relocation consultants can help you plan and manage a seamless IT infrastructure relocation to a new facility, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, and coordinated system upgrades — all with comprehensive ongoing support throughout.
Our business application needs 24x7 support. Can Progent help?
Progent offers optional extended hours technical support and also offers subscription-based support packages that include 24x7 remote network monitoring.
How can Progent enhance our network security?
Progent's certified data security experts offer a range of services including comprehensive security audits, disaster recovery and business continuity planning, virus protection and virus cleanup consulting, ransomware defense, spam filtering, data leakage protection, firewall configuration, active monitoring, automatic fault isolation and forensics, and email encryption. Advanced certifications earned by Progent's security team includes certified CISA security auditing consultants, CISM information security managers, CISSP cybersecurity professionals, GIAC information assurance experts, and CISSP-ISSAP security architecture consultants. Progent offers an extensive family of subscription based, fully managed security services including ProSight Active Security Monitoring for endpoint protection and ransomware defense and ProSight Enhanced Security Protection for centralized protection of physical and virtual endpoints.
Does Progent offer Wi-Fi solutions?
Progent has the tools and experience to conduct a Wi-Fi site survey remotely, making it affordable for you to optimize your Wi-Fi environment with precise placement and proper configuration of access points and other Wi-Fi infrastructure. Progent also has experience providing Cisco wireless LAN controller support, Cisco Aironet Wi-Fi access point integration, Meraki Wi-Fi AP consulting, and Ubiquity Wi-Fi technology integration.
Can Progent help design and manage a cost-effective virtualization solution?
Virtualization drastically cuts capital costs by optimizing equipment utilization and, as a consequence, has been a major enabler of the cloud computing revolution. Progent can help you deploy cost-effective virtualization solutions by providing the support of Microsoft Hyper-V consultants, VMware vSphere experts and VCDX-certified VMware NSX consultants, plus Citrix XenServer experts and Citrix XenDesktop consultants. Progent also offers affordable virtual machine hosting services.
Can Progent help us integrate with public clouds?
Progent can help you integrate and manage your on-premises facilities, branch offices, telecommuters, and mobile workers with public cloud resources by providing services like Office 365 consulting, Microsoft Azure planning and integration, and Amazon Web Services (AWS) migration and management support. By creating a hybrid architecture that seamlessly incorporates cross-platform resources that include local and cloud-based assets, Progent can help you optimize the productivity and minimize the cost of your network. If you want to help integrating your business application software with Amazon's powerful online retailing network, Progent can provide the assistance of an experienced Amazon Marketplace Web Service (Amazon MWS) consultant.
Can Progent help us manage the mobile devices connected to our network?
The BYOD revolution has created a management headache and security challenge for IT support staffs. Progent can help you integrate and manage mobile devices connected to your business network. Progent can troubleshoot synchronization issues, help you enforce security policies, and show you how to facilitate collaboration with mobile devices by providing services that include Apple iPhone and iPad management consulting, Android smartphone and tablet integration expertise, macOS notebook integration, and Linux mobile support.
Does Progent offer outsourced services to help us manage our local as well as cloud-based IT resources?
Progent's ProSight suite of outsourced network management services, available at a low fixed monthly price, are designed to provide small and mid-size businesses enterprise-class support for all aspects of their IT ecosystem. ProSight managed services include:
- ProSight Email Guard Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
- ProSight Data Protection Services Managed Backup and Disaster Recovery
- ProSight Active Security Monitoring Endpoint Protection and Ransomware Defense
- ProSight Enhanced Security Protection (ESP) Unified Physical and Virtual Endpoint Security and Exchange Email Filtering
- ProSight WAN Watch Network Infrastructure Remote Monitoring and Management
- ProSight LAN Watch Server and Desktop Remote Monitoring and Management
- ProSight Virtual Hosting VM Hosting and Management Service
- ProSight IT Asset Management Network Infrastructure Documentation and Password Management
On request, Progent can supply customer references for services related to specific technologies or industries. For a selection of testimonials from Progent's client's throughout the United States, see Progent's customer testimonials.
If your small business needs computer help, IT outsourcing, or computer consulting services from a Progent technician or IT consultant:
Call 800-993-9400 or visit Contact Progent
For biographical information about Les Kent, Progent's founder, click here.
An index of content::
Exchange 2013 In-Place Hold Technology Consulting Services
Exchange 2013 Project Planning Support Services
Microsoft Exchange Server 2013 incorporates major enhancements to the functionality of Microsoft Exchange 2010 and delivers important innovations plus a revamped structure. These enhancements favorably impact vital areas including ease of administration, availability, security and compliance, cost of ownership, teamwork, scalability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can help you evaluate the potential advantages of migrating to Microsoft Exchange 2013, design a cost-effective validation and rollout plan, and train your IT staff to maintain your Microsoft Exchange 2013 solution. Progent also offers affordable online support and management services for Microsoft Exchange 2013.
Windows 2000 Consultant Services
Outsourcing Windows 2000
Progent's certified Windows Server 2000 experts can provide computer help and information technology consulting services for the complete line of Microsoft .NET Enterprise Servers, Windows 2000 Server, and Microsoft Windows Server 2003. Progent's Windows 2000 Server integration, optimization, and troubleshooting services include network design, installation, documentation, on-site and remote technical support, Call Center outsourcing, expert security consulting, full service outsourcing, and cost-effective co-sourcing.
CentOS Linux Consulting
After Hours Red Hat Linux On-site Support
Progent's Linux consulting services offer small and mid-size businesses and developers support for managing and supporting Linux systems that run with Microsoft-based technology. Progent offers your business access to Linux consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA credentials. This broad array of expertise offers you an easy single consulting firm to help you build and manage a protected and reliable cross-platform connectivity and communications solution that allows Linux and Microsoft coexistence by combining Microsoft Windows with leading Linux platforms such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.
ransomware cleanup and restore Consultant
ransomware virus recovery Professional
Progent's seasoned ransomware recovery consultants can help your business to reconstruct a network victimized by a ransomware cryptoworm such as Ryuk, Dharma, Hermes, or Locky.
SQL 2008 Reporting Services Specialists
SQL Server 2008 Onsite Technical Support
SQL Server 2008 delivers indispensable, familiar tools to computer experts as well as to information workers, reducing the difficulty of creating, integrating, administering, and using company data and database programs on platforms ranging from handheld devices to enterprise data networks. The complexity and integration demands of Microsoft SQL Server 2008 call for a network consulting firm with hands-on experience and wide knowledge in designing and building data-driven, end-to-end business IT solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft technology, assures you success in designing, deploying and managing Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET environment.
Engineer Windows Server 2012R2 upgrade
Emergency Microsoft Certified Technology Consulting Windows Server 2012 R2 Hyper-V
Progent's Microsoft-certified consultants can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, develop pilot environments and migration strategies, optimize your infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid datacenters, train your IT management team, develop a corporate-wide security plan, automate IT management, assist with creating applications, and build and test a DR/BC plan.
Support and Setup Windows Active Directory Domain Services
Azure AD Hybrid Support and Help
Progent’s consultants can help you to plan and implement a smooth move from on-premises Active Directory to cloud-based Azure AD or to a hybrid system that deploys Azure AD DS and AD Connect to centralize identity and access services for both on-premises and Azure assets.
Expert Development Microsoft T-SQL
24-Hour Expert Microsoft Certified Applications Consultant SQL Server
SQL Server 2005 offers powerful, familiar tools to computer experts as well as to information workers, reducing the complexity of creating, deploying, administering, and accessing enterprise information and analytical programs on platforms ranging from mobile devices to corporate data networks. The sophistication and integration demands of Microsoft SQL Server 2005 require an IT consultant with hands-on experience and wide knowledge in planning and deploying data-driven, comprehensive business technology solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work involving Microsoft integration, ensures you success in planning, deploying and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
Open Now Remote Support Job Independent Linux Consultants
Telecommuting Job Contract Network Consultants
Progent's Experts Team offers support in key technologies that include Macintosh integration and applications; Support for Linux-based, UNIX, and Sun Solaris environments; MRP, Enterprise Resource Planning, or CRM expertise; Strategic and vertical program support; CIO, management information analyst, and project management outsourcing; Custom program development and integration; Web, electronic business, EDI, and customer portal design and deployment; Database support and performance help; Management information expertise; and Telecommunications architecture support.
Supplemental Helpdesk Network Consultants
Call Desk Sharing Online Consulting
Progent offers three basic kinds of Helpdesk services including Microsoft Call Center Outsourcing Support Services, Virtual Help Desk Services, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft professionals gives your customers easy access to a dependable technical group with years of experience delivering phone support and remote access troubleshooting for IT systems based on Microsoft products. Progent's focus is on giving the support Help Desk a respected reputation as a solid contributor to business productivity. Progent's goal is to fix rather than simply record problems.
Urgent Security Penetration Testing Consulting Services
Urgent Penetration Testing Security Group
Stealth intrusion checking is an important part of any overall IT system security plan. Progent’s security experts can run extensive penetration checks without the knowledge of your organization's internal IT staff. Unannounced penetration testing shows whether existing security monitoring systems such as intrusion detection alerts and event log monitoring are properly set up and actively monitored.
Urgent New York Computer Network Consulting company
Montana Providers
Progent’s Technical Response Center (TRC) offers low-cost nationwide after-hours remote help for computer systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service engineers offer extended hours phone support and online direct computer connection to troubleshoot and resolve network problems rapidly and affordably.
Professionals Solaris
Specialists Solaris
If your business network combines Sun Solaris technology with Windows, Progent can show you how to integrate your computers into a unified network that permits all your OS platforms to coexist for simple administration, seamless information exchange, high availability, superior throughput, and strong protection. Progent's Solaris and MS Windows coexistence support offerings include network infrastructure configuration and service, consulting for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, remote network support and troubleshooting, on-site technical support, and Help Desk Call Center support.
Enterprise Security Network Support Specialist
24 Hour Professionals Sarbane Oxley Compliance
For large businesses, Progent can leverage internal IT staffs by offering extensive background in deploying critical Microsoft and Cisco technologies. Progent's certified professionals offer Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server help. For the nationwide or global businesses with branch offices, Progent can perform as a transparent local supplement of corporate IT management. Progent’s enterprise support services include corporate-wide security, remote branch office support, system architecture, Sarbanes Oxley conformance, project planning, and world-class service for multi-site office environments based on Enterprise Windows 2000. Progent can offer on-site consultants and specialists to assist with a site relocation or office move, or a system architect to help with building or using an Internet Data Center or Hosting Facility.
Microsoft Office XP Small Business IT Outsourcing Company
Microsoft Office 2003 Consultants
Progent imposes no startup fee and asks no retainer for support services provided during regular working hours. Progent's small granularity eliminates large bills for quick repairs so you won't be forced to allow less critical problems to stay unaddressed. .
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