About Progent
Remote and Onsite Network Support Consulting
FAQs
- How can Progent save our business money?
- What types of organizations can Progent help?
- Who founded Progent?
- What are the advantages of being a Microsoft Certified Partner?
- Does Progent offer support for Office 365?
- Can Progent help us design and troubleshoot our network infrastructure?
- Can Progent help our business with site relocation?
- Our business application needs 24x7 support. Can Progent help?
- How can Progent enhance our network security?
- Does Progent offer Wi-Fi solutions?
- Can Progent help design and manage a cost-effective virtualization solution?
- Can Progent help us integrate with public clouds?
- Can Progent help us manage the mobile devices connected to our network?
- Does Progent offer outsourced services to help us manage our local as well as cloud-based IT resources?
- How can I get references for Progent's services?
Progent cuts the costs of IT management in a variety of ways:
- By offering a comprehensive array of technical skills and service delivery options, Progent allows small and midsize businesses (SMBs) to outsource most or all or their network support requirements. This eliminates the cost and hassle of assembling, managing, and retaining a full-service in-house IT support staff.
- Because Progent's roster of more than 130 experienced IT consultants can provide in-depth expertise across all major areas of information technology, even the most challenging problems are usually resolved quickly. This avoids lost productivity and bloated IT support bills.
- Progent's ProSight suite of low-cost managed services offer clients 24x7 monitoring and automatic and proactive remediation. This makes it possible to identify and repair looming issues before they can cause costly downtime.
- As an industry pioneer in providing remote network consulting and troubleshooting, Progent can eliminate the expense and costly delays associated with travel.
- For online support, Progent charges by the minute with no startup fees or time minimums. Granular billing for IT services ensures that you pay only for services delivered and keeps 10-minute fixes from turning into two-hour invoices.
- Progent's network security experts can help you avoid the potentially crippling costs of malicious cyber attacks by providing services such as ransomware defense and recovery and state-of-the-art behavior-based security monitoring.
- Progent's cloud expertise includes virtual machine hosting services, Microsoft Azure integration, Office 365 Exchange Online hybrid solutions, Amazon AWS migration and management, and Google Cloud integration consulting. Effective use of cloud services allows you to save the substantial cost of building and managing a modern network infrastructure to support your IT ecosystem.
Progent has successfully delivered IT support for organizations of all sizes. Progent makes it affordable for small businesses to outsource any or all of their network management requirements by providing services like Help Desk support, remote monitoring and management (RMM) services, and part-time CIO service. For mid-size organizations, Progent can supplement in-house IT staffs by providing the services of experts such as application developers, business continuity planning specialists, certified cyber security experts, project management consultants, and network infrastructure design and troubleshooting engineers. For enterprises, Progent offers the help of certified subject matter experts (SMEs) like NetApp MetroCluster consultants, VMware Site Recovery Manager experts, Amazon Marketplace Web Service (MWS) integration consultants, and Infor CloudSuite Industrial (SyteLine) ERP developers. Progent has in-depth experience providing IT solutions for a variety of industries including law offices, healthcare, finance, state and local government, wineries, technology startups, churches, non-profits, medical device and pharma startups, food distribution, logistics, military, and security clearance.
Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a Windows network application that won Microsoft's 'Best Application of the Year Award.' Mr. Kent is a 35-year computer industry veteran and has been responsible for the design and implementation of hundreds of innovative business solutions using Microsoft, Cisco and other leading technologies.
What are the advantages of being a Microsoft Certified Partner?
Because Progent is a Microsoft Certified Partner, each Progent support expert and IT consultant has access to the technical and educational resources needed to deliver the best computer help available. Progent has world-class expertise in designing, configuring, and troubleshooting IT environments that incorporate Microsoft technology. Progent's Microsoft-certified experts offer Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 consulting, Microsoft Exchange 2019 migration expertise, Microsoft Exchange 2016 planning and deployment support, Microsoft Exchange Server 2013 integration services, Exchange Server 2010 expertise, Microsoft .NET development and support, SharePoint 2019 planning and configuration consulting, SharePoint 2016 hybrid integration consulting, Microsoft SharePoint 2013 migration help, Microsoft SharePoint 2010 support, Microsoft .NET Server help, Windows 10 planning and migration, Windows 8.1 integration, Windows 7 desktop support, Microsoft Office and Office 365 integration and training, and Microsoft Dynamics GP (Great Plains) application development.
Does Progent offer support for Office 365?
Progent's Office 365 experts can help you evaluate the many subscription plans available with Microsoft Office 365 and can integrate your information network with Office 365 in a way that delivers maximum business value. Progent offers configuration help and training for Office 365 client applications like Excel, Word, Outlook and PowerPoint. Progent supports Office 365 apps on all compatible operating systems and devices including Windows and macOS desktops and notebooks, Apple iOS iPhones and iPads, and Google Android smartphones and tablets. Progent can also help you integrate and manage Office 365 cloud services like Exchange 365 Online and Office 365 Skype for Business.
Can Progent help us design and troubleshoot our network infrastructure?
Progent can provide quick online access to a Cisco-certified CCIE engineer or Juniper Networks JNCIE expert so you can get immediate help for urgent network problems beyond the scope of your regular IT support resources. Progent's CCIE and JNCIE consultants can establish secure remote connections to your system and use advanced network monitoring, analysis and troubleshooting tools to provide quick and affordable fixes to infrastructure problems. To find out how to get in touch by phone with a Cisco-certified CCIE or Juniper JNCIE-certified consultant for fast assistance with your network infrastructure, visit Progent's Urgent Support.
Can Progent help our business with site relocation?
Progent's site relocation consultants can help you plan and manage a seamless IT infrastructure relocation to a new facility, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, and coordinated system upgrades — all with comprehensive ongoing support throughout.
Our business application needs 24x7 support. Can Progent help?
Progent offers optional extended hours technical support and also offers subscription-based support packages that include 24x7 remote network monitoring.
How can Progent enhance our network security?
Progent's certified data security experts offer a range of services including comprehensive security audits, disaster recovery and business continuity planning, virus protection and virus cleanup consulting, ransomware defense, spam filtering, data leakage protection, firewall configuration, active monitoring, automatic fault isolation and forensics, and email encryption. Advanced certifications earned by Progent's security team includes certified CISA security auditing consultants, CISM information security managers, CISSP cybersecurity professionals, GIAC information assurance experts, and CISSP-ISSAP security architecture consultants. Progent offers an extensive family of subscription based, fully managed security services including ProSight Active Security Monitoring for endpoint protection and ransomware defense and ProSight Enhanced Security Protection for centralized protection of physical and virtual endpoints.
Does Progent offer Wi-Fi solutions?
Progent has the tools and experience to conduct a Wi-Fi site survey remotely, making it affordable for you to optimize your Wi-Fi environment with precise placement and proper configuration of access points and other Wi-Fi infrastructure. Progent also has experience providing Cisco wireless LAN controller support, Cisco Aironet Wi-Fi access point integration, Meraki Wi-Fi AP consulting, and Ubiquity Wi-Fi technology integration.
Can Progent help design and manage a cost-effective virtualization solution?
Virtualization drastically cuts capital costs by optimizing equipment utilization and, as a consequence, has been a major enabler of the cloud computing revolution. Progent can help you deploy cost-effective virtualization solutions by providing the support of Microsoft Hyper-V consultants, VMware vSphere experts and VCDX-certified VMware NSX consultants, plus Citrix XenServer experts and Citrix XenDesktop consultants. Progent also offers affordable virtual machine hosting services.
Can Progent help us integrate with public clouds?
Progent can help you integrate and manage your on-premises facilities, branch offices, telecommuters, and mobile workers with public cloud resources by providing services like Office 365 consulting, Microsoft Azure planning and integration, and Amazon Web Services (AWS) migration and management support. By creating a hybrid architecture that seamlessly incorporates cross-platform resources that include local and cloud-based assets, Progent can help you optimize the productivity and minimize the cost of your network. If you want to help integrating your business application software with Amazon's powerful online retailing network, Progent can provide the assistance of an experienced Amazon Marketplace Web Service (Amazon MWS) consultant.
Can Progent help us manage the mobile devices connected to our network?
The BYOD revolution has created a management headache and security challenge for IT support staffs. Progent can help you integrate and manage mobile devices connected to your business network. Progent can troubleshoot synchronization issues, help you enforce security policies, and show you how to facilitate collaboration with mobile devices by providing services that include Apple iPhone and iPad management consulting, Android smartphone and tablet integration expertise, macOS notebook integration, and Linux mobile support.
Does Progent offer outsourced services to help us manage our local as well as cloud-based IT resources?
Progent's ProSight suite of outsourced network management services, available at a low fixed monthly price, are designed to provide small and mid-size businesses enterprise-class support for all aspects of their IT ecosystem. ProSight managed services include:
- ProSight Email Guard Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
- ProSight Data Protection Services Managed Backup and Disaster Recovery
- ProSight Active Security Monitoring Endpoint Protection and Ransomware Defense
- ProSight Enhanced Security Protection (ESP) Unified Physical and Virtual Endpoint Security and Exchange Email Filtering
- ProSight WAN Watch Network Infrastructure Remote Monitoring and Management
- ProSight LAN Watch Server and Desktop Remote Monitoring and Management
- ProSight Virtual Hosting VM Hosting and Management Service
- ProSight IT Asset Management Network Infrastructure Documentation and Password Management
On request, Progent can supply customer references for services related to specific technologies or industries. For a selection of testimonials from Progent's client's throughout the United States, see Progent's customer testimonials.
If your small business needs computer help, IT outsourcing, or computer consulting services from a Progent technician or IT consultant:
Call 800-993-9400 or visit Contact Progent
For biographical information about Les Kent, Progent's founder, click here.
An index of content::
Expert Microsoft Certified Operations Manager Remote Consulting
24x7 Network Setup and Support
Even if your company has a minimal network services group and a limited IT budget, your information system can still feature the same high availability and performance that once required a substantial internal support group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-certified network professionals, the latest network management software for proactive monitoring and threshold alarms, and economical support packages such as a help desk service to keep your mission-critical business applications and hardware operating.
Consulting Services ProSight Email Virus Filtering
Engineers Email Virus Signature
Progent's ProSight Email Guard solution uses the technology of leading information security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful architecture of Progent's ProSight Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter.
Solaris with Windows Engineer
UNIX with Windows On-site Technical Support
Progent's UNIX platform support experts provide small and mid-size companies and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that operate with Microsoft-based networks. Progent can give your business access to UNIX consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This broad array of expertise offers you a convenient one-stop source to help you build and maintain a secure and robust cross-platform connectivity and communications environment that supports UNIX and Microsoft interoperability by integrating Microsoft Windows with major variants of UNIX such as Apple Mac OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or major Linux variations such as RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.
Hybrid Configuration Wizard Support Services
Microsoft Experts Support Services Hybrid Office 365 integration
Microsoft allows you to create transparent hybrid environments that combine Office 365 Exchange Online and on-premises Exchange deployments. This permits you to have specific mailboxes hosted at your corporate datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified consultants can help you with any phase of planning, integrating and troubleshooting your hybrid Exchange Online solution. Progent's Exchange consultants can provide as-needed expertise to help you resolve stubborn technical issues and also offer comprehensive project management outsourcing to ensure your hybrid Office 365 solution is completed on time and within budget.
Windows Server 2019 Windows Defender ATP Network Consulting
Windows Server 2019 integration Computer Consultants
Progent's Windows Server 2019 disaster recovery/business continuity preparedness consultants can help you to plan and deploy a DR/BC solution based on Microsoft's advanced Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Technology Consulting XenServer
Consultancy Citrix Virtual Server
Progent's Citrix-accredited consultants can assist your company to understand the strategic advantages of XenServer and other Citrix platforms, and can help you to plan, test, implement, troubleshoot, and maintain a XenServer installation. Progent can also assess your current Citrix technology environment and help you to enhance consolidation, responsiveness, security and compliance, uptime, and recoverability.
Hosting Configuration
Onsite Technical Support Colo
Progent’s data center IT services are intended for businesses with hardware located at IDCs or data center colo hosting sites and requiring timely in-person assistance at the co-location facility as well as off-site help from Microsoft and Cisco Premier experts. Progent offers a complete array of data center and data center and collocation consulting services such as system topology evaluation, Windows and UNIX server installation and maintenance, troubleshooting for server and communications networking, development and deployment of high availability systems, defining and implementing layered security structures, firewall configuration and troubleshooting, designing load balancing solutions, and creating fault tolerant server and storage cluster configurations.
Small Business WAP131 Consulting
Small Business WAP500 AP Online Help
Cisco's Small Business family of wireless access points are Linux-powered devices engineered as entry-level wireless APs for small offices. Progent's Cisco CCIE-certified Wi-Fi network infrastructure consultants can provide remote or onsite integration and troubleshooting support to assist your organization to design, configure, upgrade, tune, administer and troubleshoot Cisco Small Business Wi-Fi AP environments of any scale or architecture.
Internal Network Security Scan Technology Professional
External Network Security Inventory Specialists
Progent offers small businesses two ultra-affordable security evaluation scanning packages that provide, for a preset price, remotely administered inventory scans of your network security profile which are evaluated by certified information security engineers who assess the results of the remote scan, present unbiased evaluations of your existing security vulnerability, and offer recommendations for enhancements. Progent offers two non-overlapping security inventory scanning packages for external and internal security testing that are priced to fit the budgets of small companies while offering enterprise-quality assessments of your IT network's vulnerability to assault.
Consultant Conti protection and ransomware recovery
Remote Consulting NotPetya ransomware protection and recovery
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats.
Small Business Network Specialist
Technology Consulting Small Business
Progent delivers the services of Microsoft and Cisco-Certified network support professionals to offer clients affordable ways to help companies optimize the benefits of Microsoft and Cisco products. For environments that range from remote offices to nationwide corporations, Progent's network engineers can help you improve your information system's e-mail architecture, security, reliability, performance, and network management.
Microsoft Skype for Business 2015 Professionals
Immediate Skype for Business and Android Technology Professional
Progent's Microsoft-certified consultants can provide online and on-premises expertise for companies of any size to assess the costs/benefits of upgrading to Skype for Business or Skype for Business Online from any release of Lync Server or Microsoft Office Communications Server. Progent can help you to plan a local, cloud-based or mixed topology; integrate Skype for Business with SQL Server,Exchange, SharePoint Server and Office or Office 365; configure HA solutions; interface Skype for Business with your PBX system and PSTN gateway; and interface with third-party collaboration systems such as Cisco Video Interop Server. Progent's certified data security consultants can help you design and validate a security strategy for your Skype for Business deployment that is compliant with regulatory requirements.
Emergency Example Application Microsoft Operations Manager
MOM 2005 Case Study
Before Progent’s Microsoft Operations Manager solution, system problems were approached reactively, once workers complained about them. With the help of proactive, computer generated alerts and trend analyses sent by MOM, Progent is now able to ward off network troubles before they becomes critical enough to disrupt network availability. Because of Microsoft Operations Manager, Progent can deal with potential problems before customers suspect that the problems exist. Progent offers help for Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to provide small business networks enterprise-class service continuity, security and performance.
Consulting Services Internet Access
Professionals ISP Service Plan Selection
Progent offers access to the cost-effective services of remote Internet connectivity experts to assist your organization to evaluate or update your Internet services so your Internet access solution matches your business needs. Support services provided by Progent include evaluation of your current bandwidth use, carrier and plan comparison and selection, network provisioning, and overseeing a seamless switchover to a different ISP and/or service plan. Network provisioning can include enhancing current routers and configuring additional ones, implementing firewalls, and upgrading fault-tolerant Border Gateway Protocol configurations.
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