About Progent
Remote and Onsite Network Services Consultants
Frequently Asked Questions
- How can Progent save our business money?
- What types of organizations can Progent help?
- Who founded Progent?
- What are the advantages of being a Microsoft Certified Partner?
- Does Progent offer support for Microsoft 365?
- Can Progent help us design and troubleshoot our network infrastructure?
- Can Progent help our business with site relocation?
- Our business application needs 24x7 support. Can Progent help?
- How can Progent enhance our network security?
- Does Progent offer Wi-Fi solutions?
- Can Progent help design and manage a cost-effective virtualization solution?
- Can Progent help us integrate with public clouds?
- Can Progent help us manage the mobile devices connected to our network?
- Does Progent offer outsourced services to help us manage our local as well as cloud-based IT resources?
- How can I get references for Progent's services?
Progent cuts the costs of IT management in a variety of ways:
- By offering a comprehensive array of technical skills and service delivery options, Progent allows small and midsize businesses (SMBs) to outsource most or all or their network support requirements. This eliminates the cost and hassle of assembling, managing, and retaining a full-service in-house IT support staff.
- Because Progent's roster of more than 130 experienced IT consultants can provide in-depth expertise across all major areas of information technology, even the most challenging problems are usually resolved quickly. This avoids lost productivity and bloated IT support bills.
- Progent's ProSight suite of low-cost managed services offer clients 24x7 monitoring and automatic and proactive remediation. This makes it possible to identify and repair looming issues before they can cause costly downtime.
- As an industry pioneer in providing remote network consulting and troubleshooting, Progent can eliminate the expense and costly delays associated with travel.
- For online support, Progent charges by the minute with no startup fees or time minimums. Granular billing for IT services ensures that you pay only for services delivered and keeps 10-minute fixes from turning into two-hour invoices.
- Progent's network security experts can help you avoid the potentially crippling costs of malicious cyber attacks by providing services such as ransomware defense and recovery and state-of-the-art behavior-based security monitoring.
- Progent's cloud expertise includes virtual machine hosting services, Microsoft Azure integration, Office 365 Exchange Online hybrid solutions, Amazon AWS migration and management, and Google Cloud integration consulting. Effective use of cloud services allows you to save the substantial cost of building and managing a modern network infrastructure to support your IT ecosystem.
Progent has successfully delivered IT support for organizations of all sizes. Progent makes it affordable for small businesses to outsource any or all of their network management requirements by providing services like Help Desk support, remote monitoring and management (RMM) services, and part-time CIO service. For mid-size organizations, Progent can supplement in-house IT staffs by providing the services of experts such as application developers, business continuity planning specialists, certified cyber security experts, project management consultants, and network infrastructure design and troubleshooting engineers. For enterprises, Progent offers the help of certified subject matter experts (SMEs) like NetApp MetroCluster consultants, VMware Site Recovery Manager experts, Amazon Marketplace Web Service (MWS) integration consultants, and Infor CloudSuite Industrial (SyteLine) ERP developers. Progent has in-depth experience providing IT solutions for a variety of industries including law offices, healthcare, finance, state and local government, wineries, technology startups, churches, non-profits, medical device and pharma startups, food distribution, logistics, military, and security clearance.
Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a Windows network application that won Microsoft's 'Best Application of the Year Award.' Mr. Kent is a 35-year computer industry veteran and has been responsible for the design and implementation of hundreds of innovative business solutions using Microsoft, Cisco and other leading technologies.
What are the advantages of being a Microsoft Certified Partner?
Because Progent is a Microsoft Certified Partner, each Progent support expert and IT consultant has access to the technical and educational resources needed to deliver the best computer help available. Progent has world-class expertise in designing, configuring, and troubleshooting IT environments that incorporate Microsoft technology. Progent's Microsoft-certified experts offer Windows Server 2022 integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, and Windows Server 2012 R2 migration support, Microsoft Exchange 2019 migration expertise, Microsoft Exchange 2016 planning and deployment support, Microsoft Exchange Server 2013 integration services, Exchange Server 2010 expertise, Microsoft .NET development and support, SharePoint 2019 planning and configuration consulting, SharePoint 2016 hybrid integration consulting, Microsoft SharePoint 2013 migration help, Microsoft SharePoint 2010 support, Microsoft .NET Server help, Windows 11 planning and migration consulting, Windows 10 integration expertise, Windows 8.1 integration, Windows 7 desktop support, Microsoft Office and Office 365 integration and training, and Microsoft Dynamics GP (Great Plains) application development.
Does Progent offer support for Microsoft 365?
Progent's Microsoft 365 experts can help you evaluate the many subscription plans available with Microsoft 365 and can integrate your information network with Microsoft 365 in a way that delivers maximum business value. Progent offers configuration help and training for Microsoft 365 client applications like Excel, Word, Outlook and PowerPoint. Progent supports Microsoft 365 apps on all compatible operating systems and devices including Windows and macOS desktops and notebooks, Apple iOS iPhones and iPads, and Google Android smartphones and tablets. Progent can also help you integrate and manage Microsoft 365 cloud services like Exchange 365 Online and Microsoft 365 Skype for Business.
Can Progent help us design and troubleshoot our network infrastructure?
Progent can provide quick online access to a Cisco-certified CCIE engineer or Juniper Networks JNCIE expert so you can get immediate help for urgent network problems beyond the scope of your regular IT support resources. Progent's CCIE and JNCIE consultants can establish secure remote connections to your system and use advanced network monitoring, analysis and troubleshooting tools to provide quick and affordable fixes to infrastructure problems. To find out how to get in touch by phone with a Cisco-certified CCIE or Juniper JNCIE-certified consultant for fast assistance with your network infrastructure, visit Progent's Urgent Support.
Can Progent help our business with site relocation?
Progent's site relocation consultants can help you plan and manage a seamless IT infrastructure relocation to a new facility, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, and coordinated system upgrades — all with comprehensive ongoing support throughout.
Our business application needs 24x7 support. Can Progent help?
Progent offers optional extended hours technical support and also offers subscription-based support packages that include 24x7 remote network monitoring.
How can Progent enhance our network security?
Progent's certified data security experts offer a range of services including comprehensive security audits, disaster recovery and business continuity planning, virus protection and virus cleanup consulting, ransomware defense, spam filtering, data leakage protection, firewall configuration, active monitoring, automatic fault isolation and forensics, and email encryption. Advanced certifications earned by Progent's security team includes certified CISA security auditing consultants, CISM information security managers, CISSP cybersecurity professionals, GIAC information assurance experts, and CISSP-ISSAP security architecture consultants. Progent offers an extensive family of subscription based, fully managed security services including ProSight Active Security Monitoring powered by SentinelOne behavioral analysis technology for endpoint protection and ransomware defense and ProSight Enhanced Security Protection for centralized protection of physical and virtual endpoints.
Does Progent offer Wi-Fi solutions?
Progent has the tools and experience to conduct a Wi-Fi site survey remotely, making it affordable for you to optimize your Wi-Fi environment with precise placement and proper configuration of access points and other Wi-Fi infrastructure. Progent also has experience providing Cisco wireless LAN controller support, Cisco Aironet Wi-Fi access point integration, Meraki Wi-Fi AP consulting, and Ubiquiti Wi-Fi technology integration.
Can Progent help design and manage a cost-effective virtualization solution?
Virtualization drastically cuts capital costs by optimizing equipment utilization and, as a consequence, has been a major enabler of the cloud computing revolution. Progent can help you deploy cost-effective virtualization solutions by providing the support of Microsoft Hyper-V consultants, VMware vSphere experts and VCDX-certified VMware NSX consultants, plus Citrix XenServer experts and Citrix XenDesktop consultants. Progent also offers affordable virtual machine hosting services.
Can Progent help us integrate with public clouds?
Progent can help you integrate and manage your on-premises facilities, branch offices, telecommuters, and mobile workers with public cloud resources by providing services like Microsoft 365 consulting, Microsoft Azure planning and integration, and Amazon Web Services (AWS) migration and management support. By creating a hybrid architecture that seamlessly incorporates cross-platform resources that include local and cloud-based assets, Progent can help you optimize the productivity and minimize the cost of your network. If you want to help integrating your business application software with Amazon's powerful online retailing network, Progent can provide the assistance of an experienced Amazon Marketplace Web Service (Amazon MWS) consultant.
Can Progent help us manage the mobile devices connected to our network?
The BYOD revolution has created a management headache and security challenge for IT support staffs. Progent can help you integrate and manage mobile devices connected to your business network. Progent can troubleshoot synchronization issues, help you enforce security policies, and show you how to facilitate collaboration with mobile devices by providing services that include Apple iPhone and iPad management consulting, Android smartphone and tablet integration expertise, macOS notebook integration, and Linux mobile support.
Does Progent offer outsourced services to help us manage our local as well as cloud-based IT resources?
Progent's ProSight suite of outsourced network management services, available at a low fixed monthly price, are designed to provide small and mid-size businesses enterprise-class support for all aspects of their IT ecosystem. ProSight managed services include:
- ProSight Email Guard Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
- ProSight Data Protection Services Managed Backup and Disaster Recovery
- ProSight Active Security Monitoring Endpoint Protection and Ransomware Defense powered by SentinelOne behavioral analysis technology
- ProSight Enhanced Security Protection (ESP) Unified Physical and Virtual Endpoint Security and Exchange Email Filtering
- ProSight WAN Watch Network Infrastructure Remote Monitoring and Management
- ProSight LAN Watch Server and Desktop Remote Monitoring and Management
- ProSight Virtual Hosting VM Hosting and Management Service
- ProSight IT Asset Management Network Infrastructure Documentation and Password Management
On request, Progent can supply customer references for services related to specific technologies or industries. For a selection of testimonials from Progent's client's throughout the United States, see Progent's customer testimonials.
If your small business needs computer help, IT outsourcing, or computer consulting services from a Progent technician or IT consultant:
Call 800-993-9400 or visit Contact Progent
For biographical information about Les Kent, Progent's founder, click here.
An index of content::
Power BI Service Contract Development
Power BU Hybrid Expert Development
Progent's Power BI experts can assist you to design, deploy, manage, enhance or debug your Power BI solution. Progent's database experts can help you to prep your source data for Power BI reports and dashboards. Progent can show you how to implement and manage an onsite, cloud based, or hybrid environment for Power BI.
scom 2016 data warehouse Technical Support
scom 2016 migration Onsite Technical Support
Microsoft System Center 2016 Operations Manager helps to ensure top performance and maximum uptime for critical workloads by offering centralized, mixed-platform tracking of physical and virtual infrastructure installed throughout on-premises systems and private and public clouds. Progent's SCOM consulting team can provide world-class remote and onsite expertise to help businesses of all sizes to design, implement, optimize, enhance and repair SCOM 2016 deployments. Progent can help your company to move to SCOM 2016 from older releases or from different IT infrastructure monitoring platforms, or combine multiple monitoring systems into a unified infrastructure management ecosystem. Progent can also show you how to extend your Operations Manager 2016 environment to incorporate infrastructure based in public clouds such as Microsoft Azure and Amazon AWS.
Ekahau Wi-Fi Troubleshooting Online Support
Ekahau Wi-Fi Site Survey Technology Consulting
Progent's Ekahau-certified Wi-Fi site design consultants can assist you to design, deploy, enhance, manage and debug a Wi-Fi network customized for your environment. Progent offers online or onsite support for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for onsite RF measurement, Ekahau Analyzer for troubleshooting RF issues, and Ekahau Insights for managing the performance of multiple Wi-Fi sites.
Microsoft CRM IT Services
MS CRM Consultant Services
Microsoft Dynamics Customer Relationship Management helps small businesses build positive customer interactions. Integrated Sales and Customer Service modules enable in-house staff to share data to help promote sales success and deliver consistent, efficient customer service. Progent can set up the optimal server and communications infrastructure, including mobile wireless access, to support Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MS CRM consultant who can help you combine Microsoft CRM with your marketing or customer support data.
Postini Technical Support Services
Largest Installation support Antivirus
E-Mail Guard by Postini offers continually updated spam and virus filtering, data filtering, and security from e-mail-borne DHA attacks and DSA attacks. Progent is a Postini partner and service firm. If your organization is too small to qualify for a standard Postini license, you can still have access to Postini's Perimeter Management services through Progent's E-Mail Guard antispam and antivirus aggregation program. Progent's certified e-mail protection professionals can help you create an email protection plan that incorporates spam filtering and anti-virus technologies and processes.
Microsoft SBS Server Specialist
Computer Consultants Microsoft Small Business Server 2003
Microsoft Small Business Server is an affordable collection of server products that provides the basis for a feature-rich but manageable information. The inter-connectivity requirements of the Microsoft .NET functions included with Microsoft Small Business Server 2011 requires an IT expert with real-world expertise and extensive experience in designing and building effective and comprehensive information technology systems. Progent's Microsoft-certified experts have extensive backgrounds with the technologies built into Microsoft SBS 2011 and SBS 2008. This experience ensures you success in deploying, administering, and troubleshooting network solutions based on the SBS line of servers and programs.
Lync Server 2013 Mirrored Back End Servers Consultants
Lync Server 2013 high availability Consultant
Microsoft Lync Server 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop collaboration, as well as IP-based and public switched telephone network (PSTN) telephony. Lync 2010 can enhance the functionality of Microsoft Exchange Server, SharePoint and Office desktop or cloud-based Microsoft 365 and simplify management via integration with Windows AD. Lync can also cut capital and operational costs by eliminating VoIP equipment and subscription services, PBX systems, or legacy video conferencing technology. Progent's certified IM and Presence experts offer remote and onsite support to assist you to maintain and repair your current Lync Server 2010 deployment or assess the benefits of upgrading from Lync to Skype for Business, which is Microsoft's renamed and revamped release of the product. Progent can also assist you to design and execute a smooth Skype for Business upgrade.
Exchange 2016 Upgrade Computer Consulting
Microsoft Exchange 2016 Migration Consulting
Progent can assist your business in any and all phases of your upgrade to Exchange 2016 including planning high availability system topology for an on-premises, cloud-based or hybrid deployment; licensing requirements for Exchange and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V design; specifying mass storage requirements for your virtual machines, databases and logs; configuring HLB for high-availability client access services; planning, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Consultants Shared Help Desk Ticketing
Supplemental Call Center Online Support Services
Progent's Computer Contact Center Outsourcing Services for PC desktop support are designed especially for small organizations who require immediate availability of a Help Desk Service Center with professional telephone support and effective escalation options but who have to operate within a modest network support budget. Key features of Progent's Help Desk Outsourcing Services are Help Desk Call Center Phone Support, Secure Remote Access Support, Initial System Evaluation, Expert Prioritization, Virtual Help Desk Support, By-the-Minute Billing, and Help Desk Applications Recommendation and Deployment.
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