How can Progent save our business money?
Progent cuts the costs of IT management in a variety of ways: What types of organizations can Progent help?
Progent has successfully delivered IT support for organizations of all sizes. Progent makes it affordable for small businesses to outsource any or all of their network management requirements by providing services like Help Desk support, remote monitoring and management (RMM) services, and part-time CIO service. For mid-size organizations, Progent can supplement in-house IT staffs by providing the services of experts such as application developers, business continuity planning specialists, certified cyber security experts, project management consultants, and network infrastructure design and troubleshooting engineers. For enterprises, Progent offers the help of certified subject matter experts (SMEs) like NetApp MetroCluster consultants, VMware Site Recovery Manager experts, Amazon Marketplace Web Service (MWS) integration consultants, and Infor CloudSuite Industrial (SyteLine) ERP developers. Progent has in-depth experience providing IT solutions for a variety of industries including law offices, healthcare, finance, state and local government, wineries, technology startups, churches, non-profits, medical device and pharma startups, food distribution, logistics, military, and security clearance.

Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a Windows network application that won Microsoft's ďBest Application of the Year Award.Ē Mr. Kent is a 35-year computer industry veteran and has been responsible for the design and implementation of hundreds of innovative business solutions using Microsoft, Cisco and other leading technologies.

What are the advantages of being a Microsoft Certified Partner?
Because Progent is a Microsoft Certified Partner, each Progent support expert and IT consultant has access to the technical and educational resources needed to deliver the best computer help available. Progent has world-class expertise in designing, configuring, and troubleshooting IT environments that incorporate Microsoft technology. Progent's Microsoft-certified experts offer Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 consulting, Microsoft Exchange 2019 migration expertise, Microsoft Exchange 2016 planning and deployment support, Microsoft Exchange Server 2013 integration services, Exchange Server 2010 expertise, Microsoft .NET development and support, SharePoint 2019 planning and configuration consulting, SharePoint 2016 hybrid integration consulting, Microsoft SharePoint 2013 migration help, Microsoft SharePoint 2010 support, Microsoft .NET Server help, Windows 10 planning and migration, Windows 8.1 integration, Windows 7 desktop support, Microsoft Office and Office 365 integration and training, and Microsoft Dynamics GP (Great Plains) application development.

Does Progent offer support for Office 365?
Progent's Office 365 experts can help you evaluate the many subscription plans available with Microsoft Office 365 and can integrate your information network with Office 365 in a way that delivers maximum business value. Progent offers configuration help and training for Office 365 client applications like Excel, Word, Outlook and PowerPoint. Progent supports Office 365 apps on all compatible operating systems and devices including Windows and macOS desktops and notebooks, Apple iOS iPhones and iPads, and Google Android smartphones and tablets. Progent can also help you integrate and manage Office 365 cloud services like Exchange 365 Online and Office 365 Skype for Business.

Can Progent help us design and troubleshoot our network infrastructure?
Progent can provide quick online access to a Cisco-certified CCIE engineer or Juniper Networks JNCIE expert so you can get immediate help for urgent network problems beyond the scope of your regular IT support resources. Progentís CCIE and JNCIE consultants can establish secure remote connections to your system and use advanced network monitoring, analysis and troubleshooting tools to provide quick and affordable fixes to infrastructure problems. To find out how to get in touch by phone with a Cisco-certified CCIE or Juniper JNCIE-certified consultant for fast assistance with your network infrastructure, visit Progent's Urgent Support.

Can Progent help our business with site relocation?
Progent's site relocation consultants can help you plan and manage a seamless IT infrastructure relocation to a new facility, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, and coordinated system upgrades — all with comprehensive ongoing support throughout.

Our business application needs 24x7 support. Can Progent help?
Progent offers optional extended hours technical support and also offers subscription-based support packages that include 24x7 remote network monitoring.

How can Progent enhance our network security?
Progentís certified data security experts offer a range of services including comprehensive security audits, disaster recovery and business continuity planning, virus protection and virus cleanup consulting, ransomware defense, spam filtering, data leakage protection, firewall configuration, active monitoring, automatic fault isolation and forensics, and email encryption. Advanced certifications earned by Progent's security team includes certified CISA security auditing consultants, CISM information security managers, CISSP cybersecurity professionals, GIAC information assurance experts, and CISSP-ISSAP security architecture consultants. Progent offers an extensive family of subscription based, fully managed security services including ProSight Active Security Monitoring for endpoint protection and ransomware defense and ProSight Enhanced Security Protection for centralized protection of physical and virtual endpoints.

Does Progent offer Wi-Fi solutions?
Progent has the tools and experience to conduct a Wi-Fi site survey remotely, making it affordable for you to optimize your Wi-Fi environment with precise placement and proper configuration of access points and other Wi-Fi infrastructure. Progent also has experience providing Cisco wireless LAN controller support, Cisco Aironet Wi-Fi access point integration, Meraki Wi-Fi AP consulting, and Ubiquity Wi-Fi technology integration.

Can Progent help design and manage a cost-effective virtualization solution?
Virtualization drastically cuts capital costs by optimizing equipment utilization and, as a consequence, has been a major enabler of the cloud computing revolution. Progent can help you deploy cost-effective virtualization solutions by providing the support of Microsoft Hyper-V consultants, VMware vSphere experts and VCDX-certified VMware NSX consultants, plus Citrix XenServer experts and Citrix XenDesktop consultants. Progent also offers affordable virtual machine hosting services.

Can Progent help us integrate with public clouds?
Progent can help you integrate and manage your on-premises facilities, branch offices, telecommuters, and mobile workers with public cloud resources by providing services like Office 365 consulting, Microsoft Azure planning and integration, and Amazon Web Services (AWS) migration and management support. By creating a hybrid architecture that seamlessly incorporates cross-platform resources that include local and cloud-based assets, Progent can help you optimize the productivity and minimize the cost of your network. If you want to help integrating your business application software with Amazon's powerful online retailing network, Progent can provide the assistance of an experienced Amazon Marketplace Web Service (Amazon MWS) consultant.

Can Progent help us manage the mobile devices connected to our network?
The BYOD revolution has created a management headache and security challenge for IT support staffs. Progent can help you integrate and manage mobile devices connected to your business network. Progent can troubleshoot synchronization issues, help you enforce security policies, and show you how to facilitate collaboration with mobile devices by providing services that include Apple iPhone and iPad management consulting, Android smartphone and tablet integration expertise, macOS notebook integration, and Linux mobile support.

Does Progent offer outsourced services to help us manage our local as well as cloud-based IT resources?
Progent's ProSight suite of outsourced network management services, available at a low fixed monthly price, are designed to provide small and mid-size businesses enterprise-class support for all aspects of their IT ecosystem. ProSight managed services include:

How can I get references for Progent's services?
On request, Progent can supply customer references for services related to specific technologies or industries. For a selection of testimonials from Progent's client's throughout the United States, see Progent's customer testimonials.

If your small business needs computer help, IT outsourcing, or computer consulting services from a Progent technician or IT consultant:
Call 800-993-9400 or visit Contact Progent

For biographical information about Les Kent, Progent's founder, click here.

More topics of interest:



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Progent's Wi-Fi consultants can assist your business to configure Cisco wireless LAN controllers to manage and monitor Wi-Fi networks of any size. Progent can help you to maintain and troubleshoot your existing Cisco Wi-Fi environment or carry out an efficient upgrade to Cisco's modern wireless controller solutions.

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Small to mid-sized companies can now enjoy all the benefits of System Center Operations Manager and also have quick access to Progentís Microsoft and Cisco Certified IT support experts. With Progent's affordably priced network service packages, small and midsize organizations can select a basic System Center Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing solution. Progent offers expertise in Operations Manager 2007 to provide small business information systems world-class reliability, protection, and productivity.

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Exchange 2019 IT Services
IT Services for Exchange 2019 Mailbox Migration

Progent can help you in any facet of your migration to Microsoft Exchange 2019 including deploying Windows Server 2019 for hosting Exchange; planning HA infrastructure for an on-premises, cloud-based or hybrid environment; moving mailboxes; designing and implementing Hyper-V virtualization; configuring hardware load balancing; building Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with O365; and configuring Outlook clients.

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SharePoint 2010 Online Support Services Downtown Dallas Onsite Technical Support for Microsoft SharePoint Server 2010 Dallas Fort Worth
SharePoint Server 2007 Specialist SharePoint 2010 IT Consultant
IT Consultants for System Center Management Packs
Support Services for SCOM 2012 Migration

Progent's Microsoft-certified consulting experts have more than 10 years of experience designing, implementing, enhancing and troubleshooting Microsoft SCOM environments and can provide companies of any size advanced remote or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to design a topology for System Center 2012 Operations Manager servers that delivers the performance and availability needed to watch over your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a hybrid environment. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs according to industry best practices for monitoring network fabric and Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive online or on-premises technical support to help you to remediate critical issues uncovered by Microsoft SCOM 2012.

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SharePoint Technical Support Services SharePoint Server 2010 Computer Engineer
64-bit Computing Consulting
64-bit Computing Engineers

Progentís Microsoft-certified consultants can assist you to update your desktops from 32 bits to 64 bits. Progent can assist your company to understand the costs and benefits of moving to 64-bit desktop computing, plan an affordable upgrade strategy that reduces operational interruptions, and deliver inexpensive, expert remote support to aid your organization to install 64-bit PC desktop software and applications on your existing computers.

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Small Business IT Consulting Group for Augusta-Richmond County, GA Cisco and Microsoft Certified Augusta-Richmond County, Georgia Network Specialists
MS SQL Server Consultancy
SQL Server Design Firms

SQL Server 2000 is a rich, Web-enabled database and data analysis package that opens the door to the fast creation of cutting-edge enterprise-class applications that can provide your company a critical competitive advantage. Microsoft SQL Server 2000 provides core support for XML and the capability to communicate across the Internet and outside the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of background supporting Microsoft integration, ensures you success in designing, installing and administering Microsoft SQL Server solutions that are well integrated with other applications powered Microsoft's .NET platform.

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Anti-Virus Setup and Support
Anti-Spam Installation support

Email Guard by Postini offers continually upgraded spam and virus filtering, data filtering, and security from e-mail-borne directory harvesting and denial of service attacks. Progent is a Postini aggregator and support specialist. If your business is too small to qualify for a standard Postini license, you can still have the use of Postiniís Perimeter Manager services via Progentís E-Mail Guard anti-spam and antivirus service program. Progentís certified email security consultants can help you devise an email security strategy that incorporates anti-spam and virus protection products and processes.

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Windows 7 Migration Computer Network Service Company
Professionals for Microsoft Windows 7

Progent's Microsoft certified consultants can help you to assess Microsoft Windows 7 to confirm application compatibility and to check its performance and reliability running with your applications. Progent's consultants can also show you how to evaluate the potential business benefits of moving to Microsoft Windows 7. If you decide that Microsoft Windows 7 makes sense for your business, Progent can help your IT organization to plan and carry out a smooth deployment of Microsoft Windows 7 from a your current version of Windows.

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ISA 2000 Server Remote Troubleshooting
ISA Server Computer Engineer

Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have broad backgrounds developing corporate security designs for IT networks with multiple locations, remote workers, and mission-critical eCommerce applications. A Progent ISA Server engineer is ready to help your small or mid-size company design and implement an installation of ISA Server 2004 that meets your information security needs without restricting your productivity.

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Small Office Support services Office 365 Migratione Networking Firm
Managed IT Services Consultant Services
Small Business Managed Services Specialists

Progent's ProSight portfolio of managed IT services are intended to provide businesses who have small internal network support teams with low-cost access to world-class management tools and technical expertise. Advantages of the ProSight catalog of managed services include fixed IT management expenses, automation of common administrative processes, ongoing absorption of the latest technology, smooth transition from legacy systems to modern solutions, close alignment of computer technology with strategic objectives, access to seasoned network consultants, and allowing management to concentrate on business issues instead of fast-evolving computer technology.

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Stealth Penetration Testing Cybersecurity Consultancy Security Penetration Testing Protection
Specialist for VMware NSX Architecture
VMware Site Recovery Manager Audit Reporting Consultancy

VMware's market leading Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable process for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to design, configure, test and manage a disaster recovery solution powered by VMware SRM.

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Support and Integration for Ubuntu Linux, Solaris, UNIX in Cincinnati, Hamilton County On-site Support Cincinnati, Hamilton County
Microsoft System Center Online Consulting
Online Technical Support for System Center 2007

Progent has more than a decade of background configuring, and supporting the key platforms that make up System Center and can assist you to design, deploy, support, and fix your Microsoft System Center 2012 R2 ecosystem to maximize the uptime and performance of your critical IT resources across a mix of Windows and Linux/Unix OS environments and local and Cloud-connected fabric. Progent's consultants can assist your organization to upgrade to the current edition of System Center from an earlier release or from another IT management platform to deliver the benefits of best-in-class deployment, centralized management, security, plus infrastructure and critical application performance monitoring.

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Exchange Hosting Technology Professional
Hosting for Exchange Consulting Services

Progent's MS Exchange Hosting and Management Services provide an enterprise-class data center that features backed-up electrical and environmental control systems, 24x7 staffed security and operations center, plus fault-tolerant connections to tier-1 Internet service companies. Hosted Microsoft Exchange servers are configured as virtualized servers for service continuity, easy scalability, and fast restoration. Services feature integration with your business network, access to mobile computing devices, continual tracking of performance and network security, spam filtering, security update and service pack control, Help Desk services, per-day data backup, and full email management services.

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Solaris with Windows Consulting Services
Solaris with Windows Technology Professional

If you are developing UNIX or Linux applications on a network that has MS Windows-based servers, PCs, and office applications, Progent offers comprehensive IT outsourcing that frees you to focus on your area of strategic expertise without the continual distraction of managing your company information system. By using smart network monitoring and by providing online and on-site support as your business needs it, Progent represents an economical way for maintaining an IT network that features high availability, security, and efficiency. Progent's developer support services include full-service information technology outsourcing, virtual server infrastructure, online and on-premises service and troubleshooting, proactive network monitoring services, and Help Desk Call Center support.

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Microsoft Dynamics GP Engineer
Great Plains Network Consulting

Key characteristics of Microsoft Dynamics GP software include a modular structure that allows you to buy only the functionality you require, a standardized foundation built on Microsoft technologies to secure your investment and offer a tightly integrated environment, advanced reporting services that permit you to monitor all activities, income and expenses and sales patterns, integration with Microsoft Office to speed access to corporate data, the capability to process information from virtually any db software or workstation software into Microsoft Dynamics GP, plus an open design that makes it possible to create specialized programs. Progent can show you how to configure and support a reliable, protected server and communications network to support Dynamics GP/Great Plains, and can offer expert GP/Great Plains support professionals to help you convert the powerful features of Dynamics GP/Great Plains business accounting software into a high-value business solution.

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Outsourced Programming for Website
Data Mart Integration Companies

If you want to update your corporate web site, build internal webs for applications such as HR or employee training, design a high-impact web presence for a new business, or write line-of-business, data-driven custom web applications, Progent can supply talented and proven web designers. Progent's experts can also help you build and maintain a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your web solutions.

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Exchange 2003 Upgrade Remote Support Services
Technical Support for Microsoft Exchange Upgrade

Progent's Microsoft Premier professionals can provide expert support for corporate-wide deployments of Microsoft Exchange Server. Progent's consultants can show you how to plan multi-site Exchange rollouts or upgrades and can provide onsite personnel to help large companies with installations of Exchange Server 2007 in the or any region served by Progent's consultants.

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Case Studies for MOM 2000
Case Studies for MOM 2000

Before Progentís MOM-based solution, network problems were approached reactively, once workers complained about them. With the help of proactive, computer generated warnings and trend analyses sent by MOM, Progent can now fix server problems before they grow to be serious enough to impact network availability. Because of Microsoft Operations Manager, Progent can deal with looming problems before customers are aware that the problems are there. Progent has expertise with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to provide small company networks enterprise-class reliability, security and performance.

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Virginia Network System Support Consultant Network Specialist for Virginia Beach, VA, Norfolk, VA, Chesapeake, VA, Richmond, VA, Arlington, VA
Apple OS X Computer Consulting
Computer Consultant for Apple OS X Tiger

Progent's experts can provide Mac users a variety of services including desktop support, Apple macOS and OS X consulting, Mac integration with Windows networks, Entourage and Exchange Server help, security services, and custom training. Progent can assist businesses to migrate to macOS from OS X or other earlier editions of Apple OS X and Progent can provide expertise with Apple macOS and Mac OS X applications. Progent can also help you with Apple iPhone support and iPad management, or moving to iCloud. For computer environments based solely on macOS or OS X or for systems with a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the difficulty of designing, integrating and maintaining a network infrastructure that is reliable, secure, fast and aligned with your company's business goals.

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