How can Progent save our business money?
Progent cuts the costs of IT management in a variety of ways: What types of organizations can Progent help?
Progent has successfully delivered IT support for organizations of all sizes. Progent makes it affordable for small businesses to outsource any or all of their network management requirements by providing services like Help Desk support, remote monitoring and management (RMM) services, and part-time CIO service. For mid-size organizations, Progent can supplement in-house IT staffs by providing the services of experts such as application developers, business continuity planning specialists, certified cyber security experts, project management consultants, and network infrastructure design and troubleshooting engineers. For enterprises, Progent offers the help of certified subject matter experts (SMEs) like NetApp MetroCluster consultants, VMware Site Recovery Manager experts, Amazon Marketplace Web Service (MWS) integration consultants, and Infor CloudSuite Industrial (SyteLine) ERP developers. Progent has in-depth experience providing IT solutions for a variety of industries including law offices, healthcare, finance, state and local government, wineries, technology startups, churches, non-profits, medical device and pharma startups, food distribution, logistics, military, and security clearance.

Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a Windows network application that won Microsoft's 'Best Application of the Year Award.' Mr. Kent is a 35-year computer industry veteran and has been responsible for the design and implementation of hundreds of innovative business solutions using Microsoft, Cisco and other leading technologies.

What are the advantages of being a Microsoft Certified Partner?
Because Progent is a Microsoft Certified Partner, each Progent support expert and IT consultant has access to the technical and educational resources needed to deliver the best computer help available. Progent has world-class expertise in designing, configuring, and troubleshooting IT environments that incorporate Microsoft technology. Progent's Microsoft-certified experts offer Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 consulting, Microsoft Exchange 2019 migration expertise, Microsoft Exchange 2016 planning and deployment support, Microsoft Exchange Server 2013 integration services, Exchange Server 2010 expertise, Microsoft .NET development and support, SharePoint 2019 planning and configuration consulting, SharePoint 2016 hybrid integration consulting, Microsoft SharePoint 2013 migration help, Microsoft SharePoint 2010 support, Microsoft .NET Server help, Windows 10 planning and migration, Windows 8.1 integration, Windows 7 desktop support, Microsoft Office and Office 365 integration and training, and Microsoft Dynamics GP (Great Plains) application development.

Does Progent offer support for Office 365?
Progent's Office 365 experts can help you evaluate the many subscription plans available with Microsoft Office 365 and can integrate your information network with Office 365 in a way that delivers maximum business value. Progent offers configuration help and training for Office 365 client applications like Excel, Word, Outlook and PowerPoint. Progent supports Office 365 apps on all compatible operating systems and devices including Windows and macOS desktops and notebooks, Apple iOS iPhones and iPads, and Google Android smartphones and tablets. Progent can also help you integrate and manage Office 365 cloud services like Exchange 365 Online and Office 365 Skype for Business.

Can Progent help us design and troubleshoot our network infrastructure?
Progent can provide quick online access to a Cisco-certified CCIE engineer or Juniper Networks JNCIE expert so you can get immediate help for urgent network problems beyond the scope of your regular IT support resources. Progent's CCIE and JNCIE consultants can establish secure remote connections to your system and use advanced network monitoring, analysis and troubleshooting tools to provide quick and affordable fixes to infrastructure problems. To find out how to get in touch by phone with a Cisco-certified CCIE or Juniper JNCIE-certified consultant for fast assistance with your network infrastructure, visit Progent's Urgent Support.

Can Progent help our business with site relocation?
Progent's site relocation consultants can help you plan and manage a seamless IT infrastructure relocation to a new facility, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, and coordinated system upgrades — all with comprehensive ongoing support throughout.

Our business application needs 24x7 support. Can Progent help?
Progent offers optional extended hours technical support and also offers subscription-based support packages that include 24x7 remote network monitoring.

How can Progent enhance our network security?
Progent's certified data security experts offer a range of services including comprehensive security audits, disaster recovery and business continuity planning, virus protection and virus cleanup consulting, ransomware defense, spam filtering, data leakage protection, firewall configuration, active monitoring, automatic fault isolation and forensics, and email encryption. Advanced certifications earned by Progent's security team includes certified CISA security auditing consultants, CISM information security managers, CISSP cybersecurity professionals, GIAC information assurance experts, and CISSP-ISSAP security architecture consultants. Progent offers an extensive family of subscription based, fully managed security services including ProSight Active Security Monitoring for endpoint protection and ransomware defense and ProSight Enhanced Security Protection for centralized protection of physical and virtual endpoints.

Does Progent offer Wi-Fi solutions?
Progent has the tools and experience to conduct a Wi-Fi site survey remotely, making it affordable for you to optimize your Wi-Fi environment with precise placement and proper configuration of access points and other Wi-Fi infrastructure. Progent also has experience providing Cisco wireless LAN controller support, Cisco Aironet Wi-Fi access point integration, Meraki Wi-Fi AP consulting, and Ubiquity Wi-Fi technology integration.

Can Progent help design and manage a cost-effective virtualization solution?
Virtualization drastically cuts capital costs by optimizing equipment utilization and, as a consequence, has been a major enabler of the cloud computing revolution. Progent can help you deploy cost-effective virtualization solutions by providing the support of Microsoft Hyper-V consultants, VMware vSphere experts and VCDX-certified VMware NSX consultants, plus Citrix XenServer experts and Citrix XenDesktop consultants. Progent also offers affordable virtual machine hosting services.

Can Progent help us integrate with public clouds?
Progent can help you integrate and manage your on-premises facilities, branch offices, telecommuters, and mobile workers with public cloud resources by providing services like Office 365 consulting, Microsoft Azure planning and integration, and Amazon Web Services (AWS) migration and management support. By creating a hybrid architecture that seamlessly incorporates cross-platform resources that include local and cloud-based assets, Progent can help you optimize the productivity and minimize the cost of your network. If you want to help integrating your business application software with Amazon's powerful online retailing network, Progent can provide the assistance of an experienced Amazon Marketplace Web Service (Amazon MWS) consultant.

Can Progent help us manage the mobile devices connected to our network?
The BYOD revolution has created a management headache and security challenge for IT support staffs. Progent can help you integrate and manage mobile devices connected to your business network. Progent can troubleshoot synchronization issues, help you enforce security policies, and show you how to facilitate collaboration with mobile devices by providing services that include Apple iPhone and iPad management consulting, Android smartphone and tablet integration expertise, macOS notebook integration, and Linux mobile support.

Does Progent offer outsourced services to help us manage our local as well as cloud-based IT resources?
Progent's ProSight suite of outsourced network management services, available at a low fixed monthly price, are designed to provide small and mid-size businesses enterprise-class support for all aspects of their IT ecosystem. ProSight managed services include:

How can I get references for Progent's services?
On request, Progent can supply customer references for services related to specific technologies or industries. For a selection of testimonials from Progent's client's throughout the United States, see Progent's customer testimonials.

If your small business needs computer help, IT outsourcing, or computer consulting services from a Progent technician or IT consultant:
Call 800-993-9400 or visit Contact Progent

For biographical information about Les Kent, Progent's founder, click here.



An index of content::

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    Progent can assist your business to prepare for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate smoothly to SCCM 2012 from an older change management solution or help you to enhance your current SCCM 2012 ecosystem to support your evolving IT needs. Also, Progent can help you to create an infrastructure that fully supports SCCM 2012 by delivering advanced consulting support for related Microsoft technologies such as Active Directory Domain Services (ADDS), SQL Server and SQL Server Reporting Services, and IIS.

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    Progent's certified professionals can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, develop test environments and migration plans, tune your network infrastructure for local, multi-site, cloud-based, and hybrid environments, train your IT management staff, create an enterprise-wide security strategy, streamline network management, assist with creating applications, and generate and validate a disaster recovery/business continuity plan.

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  • Emergency ransomware preparedness audit Specialists
    Specialist ransomware preparedness review

    The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability either to defend against ransomware or recover quickly after a ransomware attack. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup/recovery environment that reduces your exposure to a ransomware attack and aligns with your company's requirements.

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    Troubleshooting Meraki MR20 Access Point

    Progent's Meraki wireless AP consultants offer online and onsite support to assist businesses of any size to plan, install, manage, expand or repair Wi-Fi systems that include Cisco Meraki APs. Progent can assist you to set up and support Cisco's Meraki-based wireless infrastructure for environments that range from a teleworker's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco technology such as switches, ASR routers and ASA firewalls to build a cohesive ecosystem that delivers identical access, performance, security compliance, ease of management and availability for wired and wireless users irrespective of their mobility or computing device.

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  • FreeBSD Technical Support Companies
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    Progent's UNIX family consulting services provide small businesses and developers assistance with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent can give your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of expertise offers you a convenient one-stop consulting firm to show you how to build and maintain a secure and reliable cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX such as Apple macOS and OS X, Solaris, AIX, HP-UX, BSD, SCO and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SuSE Linux, Debian-GNU and Slackware.

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    Progent's Microsoft-certified consultants can help your business to maintain Microsoft System Center 2007 Configuration Manager (SCCM 2007) to streamline operations, enhance security, and increase productivity by ensuring that operating systems and applications are always current, managing product licenses, and reporting resource usage patterns to help you make informed purchasing decisions. When your organization is ready to upgrade your SCCM 2007 configuration management solution, Progent can assist you to plan and carry out an efficient migration to System Center 2012 Configuration Manager.

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    Progent's Standard Help Desk Services provide a complete solution that handles all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Support services are provided at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most problems.

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    Dynamics GP allows you to grow and manage your company better by delivering deep access to decision-driving information and a rapid ROI. Dynamics GP confers important productivity benefits including its ability to extend the reach of your organization, handle your accounting, computerize financial processes, standardize procedures across your business, refine inventory control, enhance order accuracy, expand revenue and minimize turnaround time, and increase free cash flow. Progent can show you how to configure and manage a robust, safe server and communications foundation to support Great Plains, and can offer experienced Microsoft Dynamics GP/Great Plains support professionals to help you derive the full benefits of your Microsoft Dynamics GP business management system.

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