How can Progent save our business money?
Progent cuts the costs of IT management in a variety of ways: What types of organizations can Progent help?
Progent has successfully delivered IT support for organizations of all sizes. Progent makes it affordable for small businesses to outsource any or all of their network management requirements by providing services like Help Desk support, remote monitoring and management (RMM) services, and part-time CIO service. For mid-size organizations, Progent can supplement in-house IT staffs by providing the services of experts such as application developers, business continuity planning specialists, certified cyber security experts, project management consultants, and network infrastructure design and troubleshooting engineers. For enterprises, Progent offers the help of certified subject matter experts (SMEs) like NetApp MetroCluster consultants, VMware Site Recovery Manager experts, Amazon Marketplace Web Service (MWS) integration consultants, and Infor CloudSuite Industrial (SyteLine) ERP developers. Progent has in-depth experience providing IT solutions for a variety of industries including law offices, healthcare, finance, state and local government, wineries, technology startups, churches, non-profits, medical device and pharma startups, food distribution, logistics, military, and security clearance.

Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a Windows network application that won Microsoft's ďBest Application of the Year Award.Ē Mr. Kent is a 35-year computer industry veteran and has been responsible for the design and implementation of hundreds of innovative business solutions using Microsoft, Cisco and other leading technologies.

What are the advantages of being a Microsoft Certified Partner?
Because Progent is a Microsoft Certified Partner, each Progent support expert and IT consultant has access to the technical and educational resources needed to deliver the best computer help available. Progent has world-class expertise in designing, configuring, and troubleshooting IT environments that incorporate Microsoft technology. Progent's Microsoft-certified experts offer Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 consulting, Microsoft Exchange 2016 planning and deployment support, Microsoft Exchange Server 2013 integration services, Exchange Server 2010 expertise, Microsoft .NET development and support, SharePoint 2016 hybrid integration consulting, Microsoft SharePoint 2013 migration help, Microsoft SharePoint 2010 support, Microsoft .NET Server help, Windows 10 planning and migration, Windows 8.1 integration, Windows 7 desktop support, Microsoft Office and Office 365 integration and training, and Microsoft Dynamics GP (Great Plains) application development.

Does Progent offer support for Office 365?
Progent's Office 365 experts can help you evaluate the many subscription plans available with Microsoft Office 365 and can integrate your information network with Office 365 in a way that delivers maximum business value. Progent offers configuration help and training for Office 365 client applications like Excel, Word, Outlook and PowerPoint. Progent supports Office 365 apps on all compatible operating systems and devices including Windows and macOS desktops and notebooks, Apple iOS iPhones and iPads, and Google Android smartphones and tablets. Progent can also help you integrate and manage Office 365 cloud services like Exchange 365 Online and Office 365 Skype for Business.

Can Progent help us design and troubleshoot our network infrastructure?
Progent can provide quick online access to a Cisco-certified CCIE engineer or Juniper Networks JNCIE expert so you can get immediate help for urgent network problems beyond the scope of your regular IT support resources. Progentís CCIE and JNCIE consultants can establish secure remote connections to your system and use advanced network monitoring, analysis and troubleshooting tools to provide quick and affordable fixes to infrastructure problems. To find out how to get in touch by phone with a Cisco-certified CCIE or Juniper JNCIE-certified consultant for fast assistance with your network infrastructure, visit Progent's Urgent Support.

Can Progent help our business with site relocation?
Progent's site relocation consultants can help you plan and manage a seamless IT infrastructure relocation to a new facility, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, and coordinated system upgrades — all with comprehensive ongoing support throughout.

Our business application needs 24x7 support. Can Progent help?
Progent offers optional extended hours technical support and also offers subscription-based support packages that include 24x7 remote network monitoring.

How can Progent enhance our network security?
Progentís certified data security experts offer a range of services including comprehensive security audits, disaster recovery and business continuity planning, virus protection and virus cleanup consulting, ransomware defense, spam filtering, data leakage protection, firewall configuration, active monitoring, automatic fault isolation and forensics, and email encryption. Advanced certifications earned by Progent's security team includes certified CISA security auditing consultants, CISM information security managers, CISSP cybersecurity professionals, GIAC information assurance experts, and CISSP-ISSAP security architecture consultants. Progent offers an extensive family of subscription based, fully managed security services including ProSight Active Security Monitoring for endpoint protection and ransomware defense and ProSight Enhanced Security Protection for centralized protection of physical and virtual endpoints.

Does Progent offer Wi-Fi solutions?
Progent has the tools and experience to conduct a Wi-Fi site survey remotely, making it affordable for you to optimize your Wi-Fi environment with precise placement and proper configuration of access points and other Wi-Fi infrastructure. Progent also has experience providing Cisco wireless LAN controller support, Cisco Aironet Wi-Fi access point integration, Meraki Wi-Fi AP consulting, and Ubiquity Wi-Fi technology integration.

Can Progent help design and manage a cost-effective virtualization solution?
Virtualization drastically cuts capital costs by optimizing equipment utilization and, as a consequence, has been a major enabler of the cloud computing revolution. Progent can help you deploy cost-effective virtualization solutions by providing the support of Microsoft Hyper-V consultants, VMware vSphere experts and VCDX-certified VMware NSX consultants, plus Citrix XenServer experts and Citrix XenDesktop consultants. Progent also offers affordable virtual machine hosting services.

Can Progent help us integrate with public clouds?
Progent can help you integrate and manage your on-premises facilities, branch offices, telecommuters, and mobile workers with public cloud resources by providing services like Office 365 consulting, Microsoft Azure planning and integration, and Amazon Web Services (AWS) migration and management support. By creating a hybrid architecture that seamlessly incorporates cross-platform resources that include local and cloud-based assets, Progent can help you optimize the productivity and minimize the cost of your network. If you want to help integrating your business application software with Amazon's powerful online retailing network, Progent can provide the assistance of an experienced Amazon Marketplace Web Service (Amazon MWS) consultant.

Can Progent help us manage the mobile devices connected to our network?
The BYOD revolution has created a management headache and security challenge for IT support staffs. Progent can help you integrate and manage mobile devices connected to your business network. Progent can troubleshoot synchronization issues, help you enforce security policies, and show you how to facilitate collaboration with mobile devices by providing services that include Apple iPhone and iPad management consulting, Android smartphone and tablet integration expertise, macOS notebook integration, and Linux mobile support.

Does Progent offer outsourced services to help us manage our local as well as cloud-based IT resources?
Progent's ProSight suite of outsourced network management services, available at a low fixed monthly price, are designed to provide small and mid-size businesses enterprise-class support for all aspects of their IT ecosystem. ProSight managed services include:

How can I get references for Progent's services?
On request, Progent can supply customer references for services related to specific technologies or industries. For a selection of testimonials from Progent's client's throughout the United States, see Progent's customer testimonials.

If your small business needs computer help, IT outsourcing, or computer consulting services from a Progent technician or IT consultant:
Call 800-993-9400 or visit Contact Progent

For biographical information about Les Kent, Progent's founder, click here.

More topics of interest:

An index of content::

Albuquerque, Bernalillo County, New Mexico Technical Consultant New Mexico IT Outsourcing
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Office for Mac Remote Technical Support
Microsoft PowerPoint for Mac Remote Support

Microsoft Office for Mac allows Mac users to run the industry's most familiar business applications. Progent's Apple-certified Mac consultants can show you how to configure Microsoft Office for Macintosh on a mixed-platform network combining Apple OS X and Windows platforms so that Mac users can access the new features in Microsoft Word, Excel, PowerPoint and Entourage in order to share information and system resources with co-workers who run Windows. Progent's consultants have expertise with both Mac and Windows technology and can support networks that combine Apple Macintosh with Windows systems with complete resource sharing, or networks which carefully restrict sharing between Mac and Windows systems.

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BlackBerry Email Services in Mobile, AL BlackBerry BES Server Setup Mobile Alabama
Microsoft Windows Consultancy Services Group
Microsoft Office System Technical Consultant

Progent's pricing policy is to bill for online support and on-site visits by the minute. Consequently, you are charged just for delivered support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no service activation charge and requires no retainer for services delivered during regular business hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you won't be tempted to allow minor problems to stay unaddressed.

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Microsoft ISA Server 2006 Support and Integration
ISA 2006 Outsourcing

ISA 2006 is a multi-functional gateway that provides a powerful application layer firewall, virtual private network (VPN), and web caching solution for safeguarding the Internet-facing applications of any organization against a wide range of attacks. Progent's Microsoft-certified ISA Server consultants can show you how to plan, rationalize, pilot, install, configure and support the Standard or Enterprise version of ISA Server on your network.

Consultant Services for VMware Site Recovery Manager Migration VMware SRM Engineers
Small Business Network Consultant
Consulting for Small Office Network

If you have a small business network with 10 to 50 desktop users, Progent's computer outsourcing services free your company from dependence on single freelance consultant while giving you cost-effective and reliable access to enterprise-class network expertise. By delivering IT consulting help when you need it, providing specialized expertise for critical applications, offering value-added services such as 24x7 server monitoring, and billing only for support you receive, Progent gives you an economical solution for maximizing the productivity of your small office information system. Progent is the smart way for small organizations to build and support a robust and secure IT system and to have quick access to the skilled support typically restricted to enterprises who are able to support a large in-house IT group.

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Microsoft Engineers for 64-bit Computing
64-bit Migration Engineers

Progent's Microsoft-certified consultants can help you design, document, implement, administer, and troubleshoot a system-wide move to 64-bit server and client OS software and business applications. Progent can help you test your 64-bit infrastructure to verify that it handles all of the key 32-bit applications that you want to retain plus the new 64-bit editions of applications you plan to run.

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Information Technology Manager for Progent Startup Businesses

Les Kent has a 35-year history of successful network integration, executive administration, marketing, and operations. He has demonstrated a knack for creating sophisticated information technology solutions during his time as as a system designer, application developer, project manager, deployment expert, and troubleshooter for small companies, start-ups, and major enterprises.

Consulting for Cisco ASA Configuration Consultants for ASA Firewall with Firepower
Consulting for ProSight Hosting for Virtual Servers ProSight VM Hosting Engineers
Developer Firm for Microsoft Dynamics Dynamics GP Visual Studio Technology Professional
DoubleTake Carbonite Software Backup Online Support Double-Take Availability IT Consultant
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OS X Infrastructure Consulting Services
Apple Macintosh Network Consultant Services

Progent's Apple Mac networking consultants can help you with a broad array of system foundation issues such as system architecture, remote and mobile access, internetwork communication, security, and emerging technologies including VoIP and high-speed wireless networking. For business networks based solely on Mac OS X or for environments that use a mix of Mac, Linux/UNIX and Windows powered servers and desktops, Progent has the experience and size to deal with the complexity of planning, integrating, and maintaining a network architecture that is reliable, secure, efficient and supportive of your corporate objectives. Progent can show you how to configure Appleís Xserve enterprise servers, Xserve RAID fault-tolerant storage systems, and Apple's Xsan SAN solution. Progent can also give you access to certified experts to help you with Cisco routers and switches.

Forefront Network Inspection System Integration Information Technology Consulting for Forefront TMG Firewall
Threat Management Gateway 2010 Consulting
Forefront Network Inspection System Technical Consultant

Forefront Threat Management Gateway is based on the proven security technologies of Internet Security and Acceleration Server 2006 and provides a centrally managed Internet gateway that acts as a one-server solution for a variety of security functions including an multi-layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, Virtual Private Network management, and HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 provides comprehensive web security logging and reporting features, permits customized reports generated by SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be operated as a virtual machine to cut expenses and improve availability. Progent's Microsoft-certified consultants can assist your company to design and execute test and production deployments; interface Forefront Threat Management Gateway 2010 with Windows 2008, AD, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint 2010; set up Forefront TMG 2010 to operate on a virtual server with Windows Hyper-V; and provide continuing consulting and repair services. Progent can also assist you to upgrade economically to Microsoft Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.

Fremont Small Business IT Outsourcing Companies Computer Consultancy Group in California
IT Consulting for Windows 7 Training Microsoft Windows 7 Migration IT Consultants
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Consulting for Microsoft Windows 7
Service Provider for Windows 7 64-bit Upgrade

Progent's Microsoft certified consultants can help your company to assess Microsoft Windows 7 to confirm application compatibility and to check its performance and reliability working in your environment. Progent's consultants can also show you how to assess the likely business benefits of moving to Microsoft Windows 7. If Windows 7 fits your business strategy, Progent can help you to design and execute a non-disruptive migration to Windows 7 from a an older version of Windows.

Largest Firewall Network Consultant Dallas Fort Worth CISSP Network Security Testing
Small Business Server 2008 Specialist
Small Business Server Premium Add-on IT Consultant

Microsoft Small Business Server (SBS) is a low-cost suite of essential servers that provides the foundation for a feature-rich but manageable IT network. The technical sophistication of the Microsoft .NET products included with Microsoft Small Business Server requires a network consultant with real-world background planning and building cohesive, end-to-end business network environments. Progent's Small Business Server consultants have an average of more than a decade of background integrating business networks based on Microsoft technology. This expertise assures you success in deploying, administering, and troubleshooting IT solutions that include the Microsoft SBS Server package of servers and productivity software.

Largest Microsoft Exchange Server 2007 IT Outsourcing Company Birmingham, AL Network Security Consulting for Exchange 2007 Jefferson County Alabama
Las Vegas, Clark County Network Consulting Services for Exchange 2010 Server Las Vegas, Clark County Computer Consulting Company for Microsoft Exchange Server 2007
Lincoln, NE Gentoo Linux, Solaris, UNIX IT Consulting Lincoln, NE Integration Support for Red Hat Linux, Sun Solaris, UNIX
Network Engineer for Windows Server 2019 Windows Defender ATP
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Progent's certified Windows Server 2019 consultants can help your organization to plan and carry out an efficient migration to Windows Server 2019 using existing system architecture or a cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 delivers significant improvements in capacity, speed, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, availability, and Linux support.

Linux Remote Support UNIX Support Services in Wichita, KS, Overland Park, KS, Kansas City, KS, Topeka, KS
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Information Technology Consulting for Data Center Colocation
Colocation Center Integration

Colocation sites make it possible for businesses to share enterprise-class data centers for housing network equipment that supports vital applications and services. Progent's Microsoft and Cisco premier consultants can assist your small business with all facets of your colocation program such as selecting and moving to a colo facility, creating system architecture, defining hardware, on-site and on-line troubleshooting, establishing remote network administration, and training your support staff.

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Consultant Services for Lync Server 2010
MCSE Expert Certified Lync Server 2010 Consult

Progent's Microsoft consultants can help you to assess the benefits of Lync Server 2010 for your business and can assist you to plan and carry out a deployment of Lync Server that consolidates the management of IM and Presence and improves the output of your office employees, at-home workers, and mobile workforce. Progent can in addition assist your company to carry out an efficient upgrade to Microsoft Lync Server 2010 from Office Communications Server or Live Communications Server, integrate Microsoft Lync Server with Exchange, SharePoint Server, and Microsoft SQL Server, show you how you can use Lync Server 2010 to improve the team-computing functions of Microsoft Office applications, and provide online seminars and continuing support for Microsoft Lync Server and other Microsoft platforms.

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Network Consultant for System Center Operations Manager
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Progent's Microsoft-certified consultants have over a decade of experience designing, deploying, enhancing and troubleshooting SCOM solutions and offer companies of any size expert online or on-premises consulting support for SCOM 2012. Progent can assist your company to plan an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and availability required to watch over your datacenter efficiently, whether your datacenters are on-premises, in the cloud, or a mixed environment. Progent can also assist you to import and set up System Center 2012 Operations Manager management packs based on leading practices for tracking network infrastructure and Microsoft and 3rd-party applications and services. In addition, Progent can deliver responsive remote or onsite troubleshooting to assist you to fix critical issues uncovered by System Center 2012 Operations Manager.

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Progentís Microsoft-certified experts offer small and medium size businesses enterprise-grade consulting services for SMS Server and Configuration Manager, Microsoft's standard tools for update and configuration management. System Center Configuration Manager 2007 is the new title for the change management solution formerly called SMS Server. System Center Configuration Manager 2007 provides a range of enhancements to Microsoft Systems Management Server 2003 such as comprehensive automation, built-in Windows Vista Microsoft Windows Server 2008 support, NAP security support, and device driver management. Progentís certified engineers can show you how to use SMS or Configuration Manager effectively for automated OS and application software installation, security patch administration, application metering, and licensing reconciliation. Progent's consultants can also assist you to move efficiently from Microsoft Systems Management Server to System Center Configuration Manager.

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Progent's Cisco-certified Wi-Fi technology experts can assist organizations to deploy, manage, and debug Cisco Wi-Fi products including Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.

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Progent's Power BI consultants can help your business to design, install, maintain, update or troubleshoot your Power BI solution. Progent's database experts can help you to prepare your target data for Power BI visualizations. Progent can help you implement and manage an on-premises, cloud based, or hybrid architecture for Power BI.

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External Security Inventory Professionals

Progent has put together two low-cost service bundles designed to enable small businesses to get an independent security evaluation from a premier security engineer. With Progent's External Network Security Inventory Checkup, an engineer administers a comprehensive test of your network from beyond your firewalled perimeter to determine potential weaknesses in the security profile you expose to the outside world. With Progent's Internal Network Security Inventory Scan, a security expert executes a network scan from an authorized computer inside your firewall to determine the risk to internal assaults. The two security inventory services are configured and run from a protected remote site.

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Microsoft Office 365 Exchange Online lets you utilize cloud-based servers, mailboxes and associated email components to reduce hardware expense and management overhead. You can use Exchange Online to run all your Exchange mailboxes, or you can set up a hybrid architecture that combines on-premises as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide budget-friendly online technical support to help your small businesses to evaluate the benefits of Office 365 Exchange Online, design a solution that aligns with your functional requirements and IT budget, implement an efficient move from your current Exchange system to one that includes Office 365 Exchange Online, train your management staff and end users, and deliver as-needed consulting and troubleshooting.

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Support for SQL Server 2014 Migration
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SQL Server 2014 incorporates significant enhancements in key areas such as speed, availability, compliance, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that operates seamlessly across all workloads including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective online and on-premises consulting services that include system design, configuration, management, troubleshooting, and software development services to enable businesses of any size to achieve fast return from their SQL Server 2014 deployment.

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Progent's ProSight Virtual Hosting offers proven virtual server architecture, a state-of-the-art data center facility, and the technical support expertise of Progent's Microsoft-certified engineering group to provide small and midsize companies with a complete IT outsourcing alternative that improves network availability and security, reduces management hassle, and cuts costs. With Private Cloud Hosting, a small or midsize business can have each of its software platforms and key business application servers supported within a safe and fault tolerant data center on a high-performance, high-availability virtual machine set up and supported by Progent's computer support experts.

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Microsoft SQL Server 2008 delivers indispensable, standardized tools to IT professionals and information workers, lessening the complexity of creating, deploying, administering, and accessing company data and database applications on platforms ranging from mobile devices to corporate data networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 call for a network consultant with real-world expertise and wide knowledge in planning and deploying information-based, end-to-end business IT applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background involving Microsoft technology, assures you success in planning, deploying and supporting Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET platform.

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64-bit Server Network Consultants

Progent's Microsoft-certified consultants can help you plan, document, carry out, administer, and repair a network-wide migration to 64-bit server and desktop operating systems and applications. Progent can help you pilot your 64-bit environment to make sure it supports all of the key 32-bit programs that you intend to retain plus the new 64-bit versions of applications you wish to run.

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Progent's Citrix-certified experts can help you to assess the potential strategic benefits of the various versions of Citrix Essentials for Hyper-V, help you to use Citrix management tools in your Microsoft Hyper-V environment, and demonstrate to you how to deploy Citrix Essentials to enhance the performance, uptime, flexibility, and fault tolerance of your virtual network while lowering the cost of resources and support and simplifying management processes.

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IT Co-sourcing White Paper
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Progentís IT outsourcing services offer economical network consulting for medium-size corporations. Whether it includes designing system architecture, setting up an in-house Help Desk or outsourcing a one, rolling out an updated e-mail platform, monitoring your system, or creating an on-line eCommerce solution, outsourcing your IT engineering services can reduce expenses and eliminate risks, permitting IT service budgets to grow in a more moderate and manageable manner than is possible by amassing a large, all-purpose in-house IT organization. Progentís Outsourcing White Paper and datasheets tell you how Progent can enable you to build a protected and robust system foundation for your critical Windows-powered business software including Windows Server 2008, Microsoft Exchange Server, and SQL Server.

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Web Application Security Evaluation Consultant Services Computer Security Vulnerability Assessment Professionals
WiMax Technology Professional ISP Selection Consultants
Windows 10 Business Store Portal Professionals Microsoft Expert Remote Troubleshooting
Outsourcing for Microsoft Forefront TMG 2010
Threat Management Gateway Consultants

Microsoft Forefront Threat Management Gateway 2010 is based on the proven security capabilities of ISA Server 2006 and provides a centrally administered web gateway that acts as a one-server solution for a variety of security functions including an application layer and network layer firewall, URL filtering, malware inspection, intrusion protection, reputation services, VPN control, plus HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 includes advanced web security reporting features, allows customized reports powered by SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be operated as a virtual server to cut costs and improve recoverability. Progent's Microsoft engineers can assist your company to plan and execute pilot and production implementations; interface Microsoft Forefront Threat Management Gateway 2010 with Windows 2008, Active Directory, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint 2010; set up Microsoft Forefront Threat Management Gateway to run on a virtual server with Windows Hyper-V; and provide ongoing support and troubleshooting. Progent can also help you to migrate smoothly to Microsoft Forefront TMG 2010 from ISA Server.

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macOS and Exchange Integration Services Top Quality Specialist for Spotlight and Outlook for Mac