Remote Network Management for Small and Midsize Businesses
Small and Midsize Company Computer Networks: ProSight Data Protection Services for Automated Cloud Backup/Recovery
ProSight Data Protection Services are a managed service intended for small and mid-sized companies and designed to offer a low-cost end-to-end solution for cloud-based backup and disaster recovery (BDR). ProSight DPS remotely monitors the health of your backup system and allows quick restoration of vital data, services, applications and VMs that have been impacted by events such as equipment breakdown, software bugs, natural or human-caused disasters, operator or management error, or cyber attacks like ransomware. ProSight DPS can protect and restore files, folders and apps as well as system, Hyper-V and VMware images. You can back up crucial data to the cloud or mirror your backups to the cloud and to on-premises storage.
ProSight DPS is a software-based service provided for a low monthly fee that varies depending on the amount of data backed up to the cloud. Backup to any local SAN, NAS or USB device is free and unlimited. Bare Metal Restore (BMR) capability enables fast recovery of physical computers and VMs by eliminating issues involved with configuring physical-to-physical and physical-to-virtual recoveries. You can use BMR restores to identical or different hardware, and you have the option of using use point-in-time restores.
ProSight DPS features technology developed by some of the world's leading BDR companies and delivers military-grade security to comply with major regulatory requirements such as HIPPA, FIRPA, FINRA, PCI and Safe Harbor. Progent's enterprise-class remote monitoring and management (RMM) system streamlines the configuration and management of your cloud backup solution and Progent's Microsoft-certified consulting team and certified VMware consultants can assist to recover your data rapidly after a disaster.
Top Features of ProSight Data Protection Services
ProSight DPS includes a range of powerful features that provide leading-edge backup/restore capabilities at a cost that small and mid-size businesses can afford. Features include application-aware backup/restore for Microsoft Exchange Server and SQL Server, rapid recovery of VMs hosted by Windows Hyper-V and VMware, adherence to multiple government and industry standards, and support for unlimited on-premises storage. With ProSight DPS's cloud backup, your data is secured at dual mirrored Tier 4 datacenters situated in Los Angeles and Boston. A third datacenter in Montreal provides compliance with Canadian regulatory requirements for data management. ProSight DPS also gives you easy access to the comprehensive skills of Progent's veteran consulting experts, who can provide a single point of contact to assist you in planning, optimizing or troubleshooting your BDR solution.
Major features of ProSight Data Protection Services include:
Advanced Data Protection
- Native Microsoft Exchange and Microsoft SQL data protection enables transparent backups of Exchange Server and SQL Server instances, streamlines the configuration and management of incremental backups, and ensures that critical business data is safe.
- Control over bandwidth throttling and backup scheduling can avoid loss in productivity caused by congested network traffic.
- System State backup and restore enables quick recovery of systems that manage application settings, user permissions, profiles and other vital data.
- ProSight DPS scales instantly to meet your organization's needs. Your critical data will stay protected in the cloud even if you go beyond your storage quota before you have a chance to update your service plan.
- You can designate a deleted file to be archived for any period of time so it can be readily recovered for audits, litigation, etc.
- Data recovery is faster than with consumer-grade backup products. In tests, ProSight DPS was triple the speed of Mozy. Another contributing factor to disaster recovery time is management expertise, and Progent's BDR consultants can provide world-class skills for rebuilding your system quickly using recovered data.
- If an event occurs that requires a full site recovery involving significant amounts of data, Progent can avoid WAN bandwidth limitations by writing your backup data to a drive and shipping the device overnight to your location.
- The bi-coastal datacenters that host ProSight DPS's cloud services are mirrored Tier 4 facilities with 99.995% availability, so your data can be reliably backed up and recovered.
- ProSight DPS's cloud-protected data is stored in two SSAE-16-certified datacenters in located in Boston and Los Angeles. The datacenters feature biometric controlled entry, 24x7 monitoring, power backup and redundant Internet connections.
- ProSight DPS uses 256-bit Advanced Encryption Standard (AES) encryption with a private encryption key to protect your data. 256-bit AES encryption is used by the U.S. Department of Defense (DoD), approved by the National Security Agency (NSA), and has never been broken. Encrypted data is sent over 128-bit SSL, the same protocol used in online banking. On-premises and in-transit encryption complies with government and industry security regulations and standards.
- Private encryption offers you sole control over who has permission to access your data. Consumer BDR products usually do not offer private-encryption but instead rely on a system-generated encryption key. Consequently, your BDR provider could possibly access your private data.
- The ProSight DPS platform for backup and recovery, encryption, archiving, and private encryption key helps small and mid-size businesses to demonstrate compliance with important federal and industry data security standards including HIPAA, FINRA, PCI, Safe Harbor and FERPA.
To view or download a datasheet describing the key features of ProSight Data Protection Services, click:
Progent's ProSight Data Protection Services Datasheet. (PDF - 89 KB)
To view or download a datasheet comparing ProSight Data Protection Services with consumer-grade BDR products, click:
Progent's ProSight Data Protection Services Product Comparison Datasheet. (PDF - 61 KB)
Other ProSight Managed Services Available from Progent
In addition to ProSight Data Protection Services, Progent's ProSight family of network management services includes other affordable, flat-rate managed service packages that address crucial facets of your information network such as security, network infrastructure management, and email filtering. By partnering with the industry's most innovative technology vendors, Progent can offer small and mid-size organizations the benefits of the same advanced technology used by some of the world's largest enterprises. Managed services available from Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to guard physical and virtual endpoint devices against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent'sProSight Active Security Monitoring endpoint protection and ransomware defense. - ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent'sProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering. - ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering. - ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating devices that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services. - ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your Progent consultant so that any potential issues can be addressed before they have a chance to impact your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting. - ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services. - ProSight IT Asset Management: Network Documentation Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
To download a white paper explaining why managed services are rapidly takingthe place of the traditional break/fix model of IT support for small and mid-size companies, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)
How Progent Can Help You Benefit from ProSight Data Protection Services
Progent's team of over 100 IT consulting experts have earned certifications in all the core technologies and disciplines required to create and manage information networks for small and mid-size businesses. This broad scope of expertise allows Progent to deploy ProSight Data Protection Services as an end-to-end BDR solution that delivers maximum business value. Progent offers Hyper-V, VMware, Exchange and SQL Server expertise, and Progent and can also provide online and onsite access to certified Cisco CCIE network consultants to help you plan and manage a robust network infrastructure for an in-house or colocated datacenter or for a hybrid cloud network model. Progent's disaster recovery and business continuity consultants can help you design, validate and document a comprehensive disaster recovery/business continuity (DRBC) plan to help you resume business operations rapidly after a catastrophic event.
Progent's GIAC-certified information assurance consultants and CISSP-certified cybersecurity and compliance experts can help you design and test a comprehensive security strategy that addresses all facets of network security including firewalls, policy definition and enforcement, remote access, endpoint protection, automated monitoring, web application security, malware defense, spam and email content filtering, data leakage protection, penetration testing, and password management. To help you assess the security of small and mid-size business networks, Progent offers value-priced one-time security audit packages such as network vulnerability assessment and stealth penetration testing as well as ongoing managed services such as ProSight Email Guard spam and content filtering and ProSight Active Security Monitoring endpoint protection.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness either to defend against ransomware or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup environment that minimizes your exposure to a ransomware attack and aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Contact Progent about ProSight Data Protection Services
To learn more about how Progent can help you set up a cost-effective cloud-based backup/disaster recovery solution with ProSight Data Protection Services, call
Other High Availability Technologies Supported by Progent's Experts
Progent's Microsoft and Cisco-certified support professionals can assist your company to implement an affordable, high-availability IT architecture that resolves critical issues encompassing a wide range of infrastructure technologies and operations such as:
Disaster Recovery Planning
Progent's disaster recovery planning professionals can show you how to design a business continuity plan so you can restore IT functionality in the event of an information system disaster. Progent can assist you to develop a comprehensive disaster recovery plan that includes periodic disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified engineers can also show you how to build an affordable, high-availability system architecture that addresses availability issues covering a broad array of infrastructure technologies and processes. To find out more, see Disaster Recovery Expertise.
VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent runbook for recovering applications and services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and re-protect. SRM also allows transparent testing for disaster recovery, updates and patches and can generate audit reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and maintain a disaster recovery solution powered by VMware SRM.
NetApp MetroCluster Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery software suite that uses array-based storage clustering along with synchronous replication to deliver fast, zero data loss disaster recovery (DR) between datacenters located up to 300km away from one another. Progent can provide online or on-premises access to a certified NetApp MetroCluster expert who can assist your business to plan, configure, manage, upgrade, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster deployment that meets your functional needs and budget. Progent can make sure you adhere to leading practices for installing your MetroCluster environment by providing guidance with tasks like assigning shelf IDs, determining plexes layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network, and verifying your MetroCluster disaster recovery solution to verify adherence with information assurance standards and regulatory mandates.
Microsoft Windows Server 2016 Disaster Recovery
Progent's Windows Server 2016 disaster recovery experts can assist you to design a DR system based on Microsoft's cloud-tested Failover Clustering technologies including Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for high-performance network-attached storage using industry-standard equipment, VM Load Balancing for improving the speed and resilience of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for easy, affordable deployment of a stretch cluster quorum witness. To read more, go to Microsoft Windows Server 2016 Disaster Recovery Help.
Microsoft Windows Server 2012 Failover Clustering
Microsoft Windows Server 2008 R2 introduced enterprise-class fault tolerance and recoverability to Microsoft's clustering solution. Windows Server 2012 R2 adds to this technology and provides important enhancements offering more extensibility, non-stop storage availability for server applications, easier management, quicker automatic failover, and additional flexibility for architecting failover clusters. For more information, visit Windows Server 2012 Clustering Integration.
High Availability Load Balancing
Progent provides high availability load balancing support that addresses system load balancing, load balanced applications, LAN/WAN backbone routing, and content dispatching technology such as F5 Networks 3DNS. High availability load balancing products for which Progent offers consulting services include Microsoft Windows Server 2003 and 2008 Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco CSS, Cisco Distributed Director and ACNS, and F5 Networks 3-DNS. To read more, see High Availability Load Balancing.
High-Availability Data Centers
Progent's Data Center engineers can show you how to select fault-tolerant data centers that meet the particular needs of your company. High availability co-location sites are especially attractive to small and mid-size businesses because of their low cost and convenience compared to taking a do-it-yourself approach. Attempting to build an in-house data center with even a minimum level of fault tolerance is too costly for typical small organizations. Progent is ready to help you get all the advantages of 24x7 colo sites by providing a full range of engineering and maintenance services. To learn more, see High-Availability Data Centers Expertise.
24x7 Inter-office Connectivity
Progent’s multi-site connectivity consultants can help companies create non-stop inter-site connections through fully redundant system architectures featuring transparent failover. Progent’s Cisco-premier CCIE engineers can design and deploy high-availability Inter-office connections supported by fault tolerant EIGRP network routers or non-stop OSPF deployment of Cisco routers. Progent can show you how redundant connectivity and transparent fail-over can provide economical non-stop interoffice networking. To learn more, visit Fault Tolerant Inter-office Connectivity.
Non-stop Internet Connections
Progent's Cisco-authorized network experts can help you create an affordable, high availability Internet connection architecture that can deliver 24x7 Internet access via a wide array of fault tolerant Internet access solutions including fault tolerant BGP, transparent fail-over, and multiple ISPs. Progent can provide CCIE professionals to show you how to utilize the latest techniques for high availability Internet access to implement a cost-effective, fully redundant Internet interface with automatic failover and other capabilities to deliver non-stop Internet connections. For more information, go to Fault Tolerant Internet Access Architecture.
Backup and Restore Solutions Consulting and Support Services
Progent offers economical remote access to engineers skilled in a wide array of utilities and technologies that provide solutions for backing up Windows, Apple Mac, and Linux/UNIX physical and virtual servers and desktops as well as laptops and handhelds. Progent can provide expertise for all major backup platforms such as Acronis, Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Backup, MozyPro, Retrospect, Time Machine, VMware Data Recovery, and Solaris FLARs. Progent can assist you to implement, upgrade, or troubleshoot backup solutions for a variety of topologies such as on-premises, edge to datacenter, cloud, or hybrid. For more information, see Backup and Recovery Solutions Consulting.
Microsoft System Center Data Protection Manager (SCDPM) Backup and Restore Consulting and Support Services
Progent's expert System Center Data Protection Manager engineers can help you to develop a practical workplace recovery plan, implement an affordable high-availability network infrastructure, configure a System Center Data Protection Manager-powered backup and restore solution, thoroughly test your DPM system, educate your IT staff or local consultants how to maintain System Center Data Protection Manager, or provide complete information technology outsourcing services including off-site housing of virtual or physical SCDPM servers in Progent's secure data center facility. To find out more, see System Center Data Protection Manager Consulting Services.
Barracuda Backup Multi-site and Cloud Data Backup and Disaster Recovery
Barracuda Backup is a low-cost, subscription-based backup and disaster recovery service for small and medium-size businesses. A Barracuda Backup solution can incorporate a custom-designed physical storage device manufactured by Barracuda or a virtual appliance with comparable features but which utilizes your existing storage hardware. Barracuda Backup protects critical company data generated locally, at one or more remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a broad array of consulting services to assist you to design, integrate, manage and troubleshoot a BDR solution built on Barracuda technology. For additional information, go to Barracuda Backup and disaster recovery consultants.
Altaro VM Backup Software for Data Protection and Disaster Recovery
Altaro VM Backup offers small organizations a reliable and budget-friendly platform for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud architectures and also supports low-cost cloud backup to Microsoft Azure storage. Top capabilities include industry-leading inline deduplication to reduce backup storage requirements, Continuous Data Protection with backup spacing as low as five minutes for reducing your Recovery Point Objective (RPO), military-grade encryption, granular restore options for individual files and emails, support for Windows CSV and vCenter for handling larger environments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up live virtual machines without downtime. Progent is a certified Altaro partner and offers a wide range of services to assist you to design, install, manage and troubleshoot a backup/restore solution based on Altaro VM Backup. To read more, see Altaro VM Backup Certified Consultants.
Consulting for Double-Take Software for Backup and Recovery
Double-Take offers a family of tools intended to deliver small businesses a range of cost-effective alternatives for backing up and recovering business-critical workloads such as Exchange, SQL Server, RIM Blackberry, and SharePoint. Progent’s disaster recovery planning experts have in-depth backgrounds incorporating Double-Take products into small business information systems to achieve a high state of fault tolerance and disaster recovery readiness at a budget-friendly cost. To read more, go to Consulting Services Double-Take Solutions for Data Backup.
CRISC-Certified IT Risk Management
The CRISC certification program was established by ISACA in 2010 to validate a consultant's skills to plan, implement, and maintain information system controls to reduce risk. Progent offers the services of a CRISC-certified consultant to help you to develop and execute a workplace continuity strategy based on leading practices promoted by CRISC and crafted to align with your company's risk appetite, business goals, and IT budget. For details, visit CRISC-Certified network risk control experts.
Why Choose Progent for Disaster Recovery/Business Continuity Planning Solutions?
Since Progent is a Microsoft Certified Partner and offers specialized application consulting for a wide range of business applications, Progent is able to assist clients to find comprehensive information technology solutions that substantially enhance the productivity of your network. As a Registered Partner for Cisco, Progent offers the support of premier consultants and specialists with experience in architecting, configuring and supporting infrastructure solutions built on Cisco technology. The extent of Progent's IT experience and Progent's familiarity with the requirements of small companies make Progent the ideal partner for creating and running a cost-effective, fault-tolerant network.
How to Contact Progent's Engineers for High Availability Computing Services
If you wish to get in touch with Progent about consulting help for fault tolerant architecture, phone
An index of content::
Exchange Server Troubleshooting
Exchange Server 2010 Professional
Progent's Microsoft-certified consultants have 20 years of experience designing, installing, and supporting email systems for companies in the and throughout the U.S. Progent provides economical Microsoft Exchange Servers consulting services to ensure that your email environment offers compliance, high uptime, easy connectivity for off-site and wireless users, efficient management tools, and productive integration with telecommunications. Progent offers expertise and integration services for Microsoft Exchange 2016 Server, Exchange 2013, Microsoft Exchange 2010 Server, MS Exchange 2007 Server, Exchange 2003 Server, and Microsoft Exchange 2000. Progent can also help small or medium companies to migrate to Microsoft Exchange 2016 Server or MS Exchange 2013.
CUE Specialists
Contact Center Support Outsourcing
Cisco Cisco Unified Communications Manager (CUCM or Unified CM), previously named CallManager, is the center of Cisco's communications and collaboration portfolio. Cisco Unified CM and Cisco Unified Communications Manager Express (CME) offer an advanced IP-PBX by integrating tightly with apps such as Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact solution. Progent's Cisco-certified consultants offer efficient and affordable online and on-premises support to help organizations of all sizes to build and administer Unified CM ecosystems by providing Cisco Unified Communications Manager integration and troubleshooting consulting services that deliver optimum productivity. Progent can assist with any aspect of CUCM configuration and troubleshooting in areas such as integrating Cisco Voice over IP phones and desktop Video phones, designing dial plans, configuring SIP connections and PSTN calling, installing Cisco ISR routers with CUBE support, designing Cisco UCS server failover solutions for high availability, performance tuning, and integration with Exchange Server and Skype for Business.
Altaro VM Backup Disaster Recovery Remote Technical Support
Altaro VM Backup Live Backup IT Services
Altaro VM Backup software offers small and mid-size organizations a dependable and affordable platform for backing up and restoring Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud-hosted environments and also supports cost-effective cloud backup to Microsoft Azure Block Blob storage. Headline features include industry-leading inline deduplication to reduce backup storage needs, Continuous Data Protection with backup intervals as short as five minutes for minimizing your Recovery Point Objective, military-grade encryption, granular restore capability for specific files and emails, support for Windows Cluster Shared Volumes (CSV) and for VMware vCenter for managing larger environments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up live virtual machines without downtime. Progent is an Altaro partner and offers a broad range of services to help you to design, deploy, manage and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup software.
Small Business Server 2000 Small Business Network Consultants
Project Server Information Technology Consulting Company
Progent's Microsoft-certified experts offer computer support and IT consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progent’s support team can help you plan, deploy, troubleshoot and administer the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Small Business Server, Exchange Server, SharePoint, Windows Hyper-V, Microsoft Lync Server, Project Server, and System Center Operations Manager.
Data Center Troubleshooting
Data Center Colocation Specialists
Progent’s colocation center IT services are intended for businesses with hardware housed at Internet Data Centers or data center collocation hosting sites and in need of timely on-site assistance at the colocation facility as well as off-site help from Microsoft and Cisco Premier professionals. Progent provides a full array of Internet Data Centers and IDC and colocation support services such as system topology evaluation, Windows and UNIX server installation and maintenance, tech support for server and communications infrastructure, development and installation of non-stop systems, architecting and implementing layered security defenses, firewall integration and troubleshooting, configuring load balancing environments, and planning high-availability server clustering systems.
MRTG for Linux Consultancy
Immediate Nagios for Linux Engineers
Network monitoring ordinarily involves observing a system's resource utilization to help identify throughput bottlenecks or troubleshoot hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free monitoring utilities that run under Linux and can be used to observe mixed-platform environments where UNIX and Windows coexist. Progent's network support consultants can help you use both these tools to optimize and troubleshoot your network. Progent's UNIX consulting services provide small companies and programmers help with administering and servicing UNIX and Linux networks that work with Microsoft-based products.
On-site and Remote Support Windows 7 64-bit Upgrade
Windows 7 Consultants
Progent's Microsoft certified consultants can help your company to evaluate
West Virginia System Consultants
Cisco and Microsoft Rhode Island Technical Support
Progent’s Technical Response Center (TRC) offers nationwide extended hours remote assistance for IT networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service engineers provide after-hours phone support and online secure computer access to troubleshoot and repair technical problems rapidly and economically. The scope of IT expertise available from Progent's staff of country-wide support professionals makes it possible to escalate even the most difficult network issues to appropriate experts as required. For urgent issues, the Technical Response Center tries to answer your call for support in less than one hour.
MAS 90 Contract Programmer
Macola Design Firm
Besides providing the expertise of Microsoft Dynamics GP (Great Plains) specialists, Progent has consultants experienced in Microsoft Dynamics AX ERP Software, Dynamics NAV (Navision), Dynamics SL (Solomon), Dynamics RMS, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro. Progent can provide software development, troubleshooting, administration help, upgrade assistance, and 1-on-1 or group webinar training classes tailored to meet your specific requirements. Progent's consultants also can show you how to build and support a secure, reliable network infrastructure to support your ERP, MRP and accounting solutions.
Windows 2008 Active Directory Outsourcing
Active Directory IT Consulting
Windows Enterprise Directory demands extensive practical experience to configure efficiently across an enterprise. Progent’s Microsoft Certified engineers are experts in designing, integrating, and troubleshooting sophisticated Microsoft Enterprise Active Directory projects. Progent’s fields of expertise with Microsoft Windows Active Directory include replication problems, multi-domain partition design, correcting corrupted AD objects, dealing with legacy legacy version configuration objects in online Active Directory environments, and fixing failed configurations of Active Directory and Active Directory-integrated applications.
Citrix HDX Technical Support Services
Citrix desktop virtualization Engineer
Citrix offers a powerful family of platforms that deliver enterprise-level manageability, expandability, and responsiveness for virtualizing servers and for server-based delivery of virtual Windows desktops and Windows applications. For delivering virtualized Windows desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For creating and administering virtual servers, Citrix has developed XenServer and Essentials for Microsoft Hyper-V. Progent's Citrix-certified engineers can assist your company to assess the strategic benefits of Citrix virtualization products and help you plan, test, implement, troubleshoot, and support Citrix virtualization platforms.
Catalyst 2960 Switch Support and Integration
Catalyst Switch IOS-XR Online Troubleshooting
With Catalyst switches for small and mid-size companies, Cisco allows companies to gain the full advantages of adding smart traffic control to their networks. Cisco's Catalyst switch product line allows you to deploy capabilities that make your network infrastructure sufficiently robust to accommodate real-time requirements, scalable to facilitate growth, secure enough to protect restricted data, and capable of prioritizing and controlling traffic flows to optimize network performance. Progent's CCIE and CCNP certified engineers can help you pick out and integrate Cisco Catalyst switches appropriate for your company. Also, Progent's CISM and CISA certified security specialists can help you create a comprehensive protection plan and configure Cisco switches so they powerfully enforce your security strategy. Catalyst switching products that Progent supports include Cisco's Catalyst Express 500 switches, Cisco Catalyst 3750 switches, Catalyst 4900 switches, and Cisco Catalyst 6500 switches.
Engineer Microsoft Exchange 2007
Emergency Exchange 2007 Edge Server Configuration
Progent's expert support team can help you design and deploy a smooth in-place Exchange Server 2007 migration strategy that avoids network disruption, simplifies long-term support requirements, and makes your Microsoft Exchange Server 2007 easy to administer. For complex multi-server or multi-location upgrades, Progent has the background to complete your project quickly and affordably. Progent's Microsoft Exchange Server 2007 help, repair, and design services include expertise with the integration of third-party enhancements of Microsoft Exchange 2007 Server and the design of unified messaging solutions based on Microsoft Exchange 2007 Server.
Citrix virtual desktops Engineer
Support Outsourcing Citrix OpenCloud Access
For desktop virtualization, Progent offers the support of a Citrix XenDesktop consultant who can assist your company to design a XenDesktop solution that maximizes the business value of your information system; integrate XenDesktop technology with your servers, end-user computers, and peripherals; upgrade your existing virtual desktop software to current versions of XenDesktop; and provide comprehensive remote technical support. Progent can also instruct your network managers to follow industry leading practices to maintain your XenDesktop solution effectively.
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