Remote Network Management for Small and Midsize Businesses

ProSight Data Protection Services are a managed service intended for small and mid-sized companies and designed to offer a low-cost end-to-end solution for cloud-based backup and disaster recovery (BDR). ProSight DPS remotely monitors the health of your backup system and allows quick restoration of vital data, services, applications and VMs that have been impacted by events such as equipment breakdown, software bugs, natural or human-caused disasters, operator or management error, or cyber attacks like ransomware. ProSight DPS can protect and restore files, folders and apps as well as system, Hyper-V and VMware images. You can back up crucial data to the cloud or mirror your backups to the cloud and to on-premises storage.

ProSight DPS is a software-based service provided for a low monthly fee that varies depending on the amount of data backed up to the cloud. Backup to any local SAN, NAS or USB device is free and unlimited. Bare Metal Restore (BMR) capability enables fast recovery of physical computers and VMs by eliminating issues involved with configuring physical-to-physical and physical-to-virtual recoveries. You can use BMR restores to identical or different hardware, and you have the option of using use point-in-time restores.

ProSight DPS features technology developed by some of the world's leading BDR companies and delivers military-grade security to comply with major regulatory requirements such as HIPAA, FIRPA, FINRA, PCI and Safe Harbor. Progent's enterprise-class remote monitoring and management (RMM) system streamlines the configuration and management of your cloud backup solution and Progent's Microsoft-certified consulting team and certified VMware consultants can assist to recover your data rapidly after a disaster.

Top Features of ProSight Data Protection Services
ProSight DPS includes a range of powerful features that provide leading-edge backup/restore capabilities at a cost that small and mid-size businesses can afford. Features include application-aware backup/restore for Microsoft Exchange Server and SQL Server, rapid recovery of VMs hosted by Windows Hyper-V and VMware, adherence to multiple government and industry standards, and support for unlimited on-premises storage. With ProSight DPS's cloud backup, your data is secured at dual mirrored Tier 4 datacenters situated in Los Angeles and Boston. A third datacenter in Montreal provides compliance with Canadian regulatory requirements for data management. ProSight DPS also gives you easy access to the comprehensive skills of Progent's veteran consulting experts, who can provide a single point of contact to assist you in planning, optimizing or troubleshooting your BDR solution.

Major features of ProSight Data Protection Services include:

Advanced Data Protection

• Native Microsoft Exchange and Microsoft SQL data protection enables transparent backups of Exchange Server and SQL Server instances, streamlines the configuration and management of incremental backups, and ensures that critical business data is safe.
• Control over bandwidth throttling and backup scheduling can avoid loss in productivity caused by congested network traffic.
• System State backup and restore enables quick recovery of systems that manage application settings, user permissions, profiles and other vital data.
• ProSight DPS scales instantly to meet your organization's needs. Your critical data will stay protected in the cloud even if you go beyond your storage quota before you have a chance to update your service plan.
• You can designate a deleted file to be archived for any period of time so it can be readily recovered for audits, litigation, etc.

• Data recovery is faster than with consumer-grade backup products. In tests, ProSight DPS was triple the speed of Mozy. Another contributing factor to disaster recovery time is management expertise, and Progent's BDR consultants can provide world-class skills for rebuilding your system quickly using recovered data.
• If an event occurs that requires a full site recovery involving significant amounts of data, Progent can avoid WAN bandwidth limitations by writing your backup data to a drive and shipping the device overnight to your location.
• The bi-coastal datacenters that host ProSight DPS's cloud services are mirrored Tier 4 facilities with 99.995% availability, so your data can be reliably backed up and recovered.

• ProSight DPS's cloud-protected data is stored in two SSAE-16-certified datacenters in located in Boston and Los Angeles. The datacenters feature biometric controlled entry, 24x7 monitoring, power backup and redundant Internet connections.
• ProSight DPS uses 256-bit Advanced Encryption Standard (AES) encryption with a private encryption key to protect your data. 256-bit AES encryption is used by the U.S. Department of Defense (DoD), approved by the National Security Agency (NSA), and has never been broken. Encrypted data is sent over 128-bit SSL, the same protocol used in online banking. On-premises and in-transit encryption complies with government and industry security regulations and standards.
• Private encryption offers you sole control over who has permission to access your data. Consumer BDR products usually do not offer private-encryption but instead rely on a system-generated encryption key. Consequently, your BDR provider could possibly access your private data.

• The ProSight DPS platform for backup and recovery, encryption, archiving, and private encryption key helps small and mid-size businesses to demonstrate compliance with important federal and industry data security standards including HIPAA, FINRA, PCI, Safe Harbor and FERPA.

To view or download a datasheet comparing ProSight Data Protection Services with consumer-grade BDR products, click:
Progent's ProSight Data Protection Services Product Comparison Datasheet. (PDF - 61 KB)

Other ProSight Managed Services Available from Progent
In addition to ProSight Data Protection Services, Progent's ProSight family of network management services includes other affordable, flat-rate managed service packages that address crucial facets of your information network such as security, network infrastructure management, and email filtering. By partnering with the industry's most innovative technology vendors, Progent can offer small and mid-size organizations the benefits of the same advanced technology used by some of the world's largest enterprises. Managed services available from Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to guard physical and virtual endpoints against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based control and comprehensive security for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Infrastructure Management
  Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they can impact productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.

How Progent Can Help You Benefit from ProSight Data Protection Services
Progent's team of over 100 IT consulting experts have earned certifications in all the core technologies and disciplines required to create and manage information networks for small and mid-size businesses. This broad scope of expertise allows Progent to deploy ProSight Data Protection Services as an end-to-end BDR solution that delivers maximum business value. Progent offers Hyper-V, VMware, Exchange and SQL Server expertise, and Progent and can also provide online and onsite access to certified Cisco CCIE network consultants to help you plan and manage a robust network infrastructure for an in-house or colocated datacenter or for a hybrid cloud network model. Progent's disaster recovery and business continuity consultants can help you design, validate and document a comprehensive disaster recovery/business continuity (DRBC) plan to help you resume business operations rapidly after a catastrophic event.

Progent's GIAC-certified information assurance consultants and CISSP-certified cybersecurity and compliance experts can help you design and test a comprehensive security strategy that addresses all facets of network security including firewalls, policy definition and enforcement, remote access, endpoint protection, automated monitoring, web application security, malware defense, spam and email content filtering, data leakage protection, penetration testing, and password management. To help you assess the security of small and mid-size business networks, Progent offers value-priced one-time security audit packages such as network vulnerability assessment and stealth penetration testing as well as ongoing managed services such as ProSight Email Guard spam and content filtering and ProSight Active Security Monitoring endpoint protection.

ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's ability to block ransomware or recover rapidly after an attack by a ransomware variant like Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), Phobos, Lockbit or Egregor. Progent will consult with you personally to collect information about your current security profile and backup/recovery procedures, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup system that minimizes your exposure to a ransomware attack and aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Contact Progent about ProSight Data Protection Services
To learn more about how Progent can help you set up a cost-effective cloud-based backup/disaster recovery solution with ProSight Data Protection Services, call 1-800-993-9400 or see Contact Progent.

Other Fault Tolerant Solutions Provided by Progent's Consultants
Progent's Microsoft and Cisco support professionals can assist you to design a cost-effective, high-availability IT architecture that resolves major problems covering a wide array of networking technologies and operations such as:

Business Continuity Planning
Progent's disaster recovery engineers can show you how to design a workplace recovery plan so you can restore network operations in case of an information system catastrophe. Progent can assist you to create a complete disaster recovery plan that includes scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified professionals can also show you how to build an affordable, zero-downtime system solution that addresses reliability issues involving a wide array of network technologies and procedures. For more information, see Workplace Recovery Consulting Services.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable workflow for recovering applications and services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also allows non-intrusive testing for site recovery, updates and patches and can generate audit reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and manage a disaster recovery solution based on VMware SRM.

NetApp MetroCluster Disaster Recovery Technology
NetApp MetroCluster is a disaster recovery software suite that uses array-based storage clustering along with replication to provide fast, zero RPO disaster recovery between datacenters located up to 185 miles (300km) away from one another. Progent can provide online or on-premises access to a certified NetApp MetroCluster consultant who can assist your business to plan, deploy, manage, upgrade, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that meets your functional requirements and IT budget. Progent can ensure you adhere to best practices for configuring your MetroCluster environment by providing guidance with procedures such as assigning shelf IDs, arranging aggregate layout, setting up FlexVol volumes, setting up NetApp Snapshot, provisioning switches, designing a tiebreaker, designing a TCP/IP configuration replication network between your storage clusters, and verifying your DR system to verify adherence with industry standards and government mandates.

Microsoft Windows Server 2016 Disaster Recovery and Business Continuity
Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you to design a disaster recovery solution based on Microsoft's most advanced Failover Clustering technologies such as Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class storage clusters using commodity hardware, Virtual Machine Load Balancing for enhancing the performance and fault-tolerance of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for fast, economical creation of a stretch cluster quorum arbitration point. To learn more, visit Microsoft Server 2016 Disaster Recovery and Business Continuity Consulting.

Microsoft Windows Server 2012 Failover Clusters
Microsoft Windows Server 2008 R2 introduced enterprise-class fault tolerance and system recovery to Microsoft's failover clustering platform. Windows Server 2012 R2 builds on this technology and provides important new and enhanced features offering more expandability, better storage availability for server applications, easier management, quicker automatic failover, and more flexibility for architecting clusters. For details, see Windows Server 2012 R2 Failover Clustering Integration.

Fault Tolerant Load Balancing
Progent provides high availability load balancing consulting covering network load balancing, load balanced applications, network infrastructure routing, and content delivery products such as Cisco Content Engine. High availability load balancing technologies for which Progent offers consulting services include Microsoft Windows Server 2003 and 2008 Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco Content Services Switch, Cisco Content Distribution Manager and ACNS, and F5 Networks BIG-IP. To find out more, go to Non-stop Load Balancing.

Fault Tolerant Data Centers
Progent's Data Center consultants can show you how to identify high availability data centers that meet the specific requirements of your business. Fault tolerant Internet Data Centers are especially appealing to small and mid-size businesses because of their affordability and simplified logistics compared to pursuing a do-it-yourself strategy. Trying to build an in-house data center that offers even a minimum level of fault tolerance is too expensive for the majority of small companies. Progent can help you reap all the advantages of non-stop colocation centers by offering a complete range of engineering and maintenance services. To read more, go to High-Availability Colocation Expertise.

High-Availability Branch Office Networking
Progent’s interoffice network infrastructure consultants can help organizations achieve zero-downtime multi-site connections by means of fully redundant networks featuring transparent failover. Progent’s Cisco-premier CCIE network engineers can plan and implement fault-tolerant Inter-office connections supported by zero-downtime EIGRP routers or zero-downtime OSPF configurations of Cisco routers. Progent can show you how redundant connections and transparent fail-over offers economical non-stop interoffice connectivity. To find out more, go to 24x7 Inter-office Networking.

Non-stop Internet Access
Progent's Cisco-authorized network engineers can show you how to design an economical, fault tolerant Internet configuration architecture that can achieve non-stop Internet access via a wide range of fault tolerant Internet network technologies including high availability BGP, automatic fail-over, and redundant ISPs. Progent offers Cisco Certified Internetwork Expert engineers to show you how to utilize the most advanced technology for 24x7 Internet connectivity to build an economical, completely redundant Internet network with automatic failover and other features to deliver fault tolerant Internet availability. For more information, go to High Availability Internet Connectivity Architecture.

Backup and Recovery Technology Consultants
Progent can provide affordable remote access to engineers skilled in a broad range of products and services that deliver solutions for backing up Microsoft Windows, Mac, and Linux/UNIX servers and workstations plus laptops and smartphones. Progent can provide help for all major backup products including Acronis, Backup Exec, BackupAssist, HP Data Protector, Double-Take Backup, MozyPro, Retrospect, Apple Time Machine, VMware vSphere Data Protection (VDP), and FLARs. Progent's consultants can assist you to implement, upgrade, or troubleshoot backup/restore systems for a variety of topologies such as on-premises, edge to datacenter, cloud, or hybrid. For more information, go to Backup and Recovery Solutions Consulting Services.

Microsoft System Center Data Protection Manager Backup and Restore Consulting and Support Services
Progent's expert Microsoft System Center Data Protection Manager engineers can assist you to create a practical workplace recovery strategy, design a cost-effective high-availability IT infrastructure, configure a System Center Data Protection Manager-based backup and restore solution, thoroughly test your system, educate your administrative staff or local consultants how to manage Microsoft System Center Data Protection Manager, or provide extensive information technology support outsourcing such as off-site hosting of System Center Data Protection Manager servers in Progent's data center. For details, see System Center Data Protection Manager Consulting Services.

Barracuda Backup On-premises and Cloud Backup and Disaster Recovery
Barracuda Backup is a low-cost, subscription-based backup/restore service for small and medium-size businesses. A Barracuda Backup deployment can include a custom-designed physical storage device built by Barracuda or a software-based appliance with similar functionality but which utilizes your own storage infrastructure. Barracuda Backup protects vital business data generated locally, at one or multiple remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a wide range of consulting support services to assist you to plan, configure, manage and repair a BDR system based on Barracuda technology. For more information, visit Barracuda Backup and disaster recovery consulting and management.

Altaro VM Backup Solutions for Backup and Disaster Recovery
Altaro VM Backup provides small and mid-size businesses a reliable and affordable platform for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, remote, distributed, and cloud-hosted architectures and also enables low-cost backup to Microsoft Azure Block Blob storage. Headline capabilities include industry-leading Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection with backup intervals as little as five minutes for minimizing your Recovery Point Objective, advanced encryption, item-level recovery options for individual files and emails, extensive support for Windows Server Cluster Shared Volumes and vCenter for managing large-scale deployments, and the ability to leverage Microsoft VSS technology to back up online VMs with zero downtime. Progent is an Altaro partner and offers a broad array of services to assist you to plan, deploy, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup software. To find out more, go to Altaro VM Backup Consulting.

Consulting Services Double-Take Solutions for Data Backup
Double-Take publishes a selection of products intended to deliver small businesses a range of affordable alternatives for replicating and recovering vital workloads including Microsoft Exchange Server, SQL, Blackberry, and Microsoft Office SharePoint. Progent’s disaster recovery planning consultants have extensive experience integrating Double-Take Software technology into small business information networks to create a high level of availability and disaster recovery readiness at an affordable price. To find out more, go to Consulting Services Double-Take Solutions for Data Backup.

CRISC-Premier IT Risk Control
The Certified in Risk and Information Systems Control (CRISC) certification program was established by ISACA in 2010 to validate a consultant's ability to design, deploy, and maintain information system control mechanisms to reduce risk. Progent can provide the expertise of a CRISC-certified engineer to assist your company to create and execute a business continuity or disaster recovery strategy based on industry best practices identified by CRISC and crafted to match your organization's risk appetite, business goals, and IT budget. To find out more, see CRISC-Certified IT risk control specialists.

Why Choose Progent for Disaster Recovery/Business Continuity Planning?
Since Progent is a Microsoft Certified Partner and provides specialized application expertise for a broad variety of small business applications, Progent is able to help customers to arrive at complete information technology solutions that substantially enhance the business value of your information system. As a Registered Partner with Cisco, Progent offers the expertise of certified consultants and specialists with expertise in designing, implementing and maintaining networking environments based on Cisco products. The breadth of Progent's IT know-how and Progent's appreciation for the needs of small and midsize businesses make Progent a great partner for building and maintaining a cost-effective, high-availability information system.

How to Access Progent's Consultants for Fault Tolerant Network Services
If you wish to get in touch with Progent about engineering help for fault tolerant networking, call 1-800-993-9400 or refer to Contact Progent.