Remote Network Management for Small and Midsize Businesses

The vast majority of email is spam, and the vast majority of successful cyber attacks begin with malicious email. Protecting your email, both incoming and outgoing, should be a top priority for any business. Progent has developed partnerships with developers of the industry's most advanced email security technology in order to provide small and mid-size organizations ProSight Email Guard, an affordable multi-tiered email security solution that incorporates cloud resources and local gateway hardware to deliver comprehensive protection against spam, viruses, DoS attacks, and other email-borne malware. ProSight Email Guard's on-premises security gateway enables advanced features such as email encryption, outbound content policy enforcement, and data leakage protection to keep sensitive and private information going beyond your firewall. ProSight Email Guard's content filtering also helps keep your business off block lists by intercepting outbound spam and viruses.

Progent's email security experts can assist you to plan and implement your ProSight Email Guard solution, help you decide which email security gateway device or devices are right for your situation, configure your email gateway, set up ProSight Email Guard to work with Microsoft Exchange or any other email system, define policies for bi-directional email filtering, install outbound email encryption, design a robust network architecture that can feature clustered email security gateways, set up cloud-based management with delegated administration, and provide training, continuing consulting expertise, and as-needed technical support.

Major Features of ProSight Email Guard
ProSight Email Guard is an end-to-end solution for protecting inbound and outbound email. ProSight Email Guard includes these major features:

• Spam Filtering uses heuristic-intelligence to analyze IP addresses and message content
• Zero-hour Virus Defense provides multi-level scanning and real-time updates
• Pre-filtering in the Cloud blocks most email-borne threats before they reach your security perimeter
• Local Email Gateway Appliance is purpose-built for in-depth bi-directional filtering
• Cloud-based Management supports delegated administration rights to spread responsibility for policy and configuration control
• Outbound Email Filtering offers policy-based Content Filtering for Data Loss Prevention (DLP) and Data Leakage Protection and stops outbound spam and malware
• Email Encryption utilizes 256-bit key Advanced Encryption Standard (AES) and automatically protects policy-compliant outbound email
• Rate Monitoring and Control blocks spambots and throttles outbound email rate based on IP address/destination address
• DoS Attack Defense prevents your network from being overwhelmed by malicious spam
• DHA protection protects email addresses from being stolen and sold by spammers
• Low Rate of False Positives scores an industry-low of 0.01% before optimization
• Inside-the-Perimeter Email Protection with Microsoft Exchange protects the email that remains inside your security perimeter and never reaches your gateway

ProSight Email Guard enhances the availability of your email environment thanks to the hardened, geo-dispersed datacenters that support the platform's cloud infrastructure. With 99.999 percent uptime, this cloud-based ecosystem can deliver far higher availability than the email infrastructure that small or mid-size businesses can afford to build or maintain. If your on-premises email server or in-house network stops working, Progent's Microsoft-certified consultants and Cisco-certified network experts can provide immediate online assistance to get back on line fast.

Inbound Email Security
Inbound email protected by ProSight Email Guard arrives via the Cloud Protection Layer, which utilizes world-class datacenters and advanced computing grids to filter out 95% of spam and the majority of email that carries malware. The email that passes through this initial line of defense then undergoes in-depth inspection by a local security gateway appliance that performs multi-tier inspection including optical character recognition (OCR) analysis to detect image-based spam. Both the Cloud Protection layer and the email security gateway are kept up to date continuously by the Update Center, a cloud-based technology center staffed round the clock by security professionals to provide zero-hour defense against new threats. For disaster recovery scenarios, the Cloud Protection Layer can provide email spooling, which can cache your inbound email for as long as 96 hours or re-route it to a temporary destination while you repair local datacenter.

Outbound Email Security
ProSight Email Guard's outbound filtering offers data leakage protection and clocks outgoing spam and malware, which helps keep your company off email black lists. Policy-based content filtering keeps users from unknowingly or intentionally divulging sensitive or private information contained in email messages. Leaked information can violate regulatory mandates and result in identity theft, litigation, or loss of intellectual property. The ProSight Email Guard security gateway comes with a set of pre-configured content filters such as HIPAA compliance and Social Security and credit card numbers. You can also create custom filtering policies based on specified keywords, categories, or other factors. Filtering policies can cause affected emails to be automatically blocked, quarantined or encrypted.

Outbound Email Encryption
ProSight Email Guard uses a cloud-based Message Center to encrypt and deliver outbound email. You can configure multiple policies for deciding which emails should be encrypted, and the entire process is handled automatically. The on-premises security gateway sends email to be encrypted to the Message Center using a secure TLS connection. There the messages are encrypted using the advanced AES-256 standard and stored for retrieval. The Message Center sends a notice to the recipient and includes a web link that permits the recipient to retrieve the decrypted email. Any replies are also encrypted at the Message Center.

A plug-in available for Microsoft Exchange makes it possible to encrypt emails individually. For details about ProSight Email Guard outbound email encryption, refer to ProSight Email Guard technology and architecture.

What Threats Can ProSight Email Guard Defend Against?
ProSight Email Guard's cloud-based filtering resources, technology centers, and email security gateway appliances use a variety of open source tools and proprietary techniques developed by Progent's partners to protect against spam and other email-based threats. Anti-spam/virus techniques and the threats that can be blocked include:

For a glossary of email security terms, visit Glossary of Terms Related to Spam Filtering Technology.

How Progent Can help You with ProSight Email Guard
Progent's certified email integration and security consultants can help you design a complete email security solution that defends against email-based attacks and helps you comply with government and industry security requirements. Progent can assist you to implement an efficient deployment of ProSight Email Guard, optimize your system according to your business needs, institute auditing and reporting processes based on best practices, educate your end users on how to avoid malware propagation, and develop sound policies for email security and content. In addition, Progent's Cisco CCIE-certified consultants can help you plan, implement and troubleshoot a robust on-premises network infrastructure to support your email solution and efficiently integrate your local IT resources with ProSight Email Guard's cloud-based resources and services.

Download the ProSight Email Guard Datasheet
To view or download the ProSight Email Guard datasheet, click: ProSight Email Guard Spam and Email Content Filtering Datasheet (94 Kb PDF file).

Other Managed Services and Network Auditing Packages Available from Progent
In addition to ProSight Email Guard, Progent's ProSight suite of network monitoring and management services includes other value-priced services that cover major facets of network management including endpoint security, cloud-based backup/restore, network infrastructure management, virtual server hosting, and IT asset documentation management. By partnering with leading technology innovators, Progent can offer small and mid-size organizations the advantages of the same world-class remote monitoring technology used by global enterprises. Managed services available from Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior analysis tools to defend physical and virtual endpoints against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

• ProSight Data Protection Services (DPS): Backup and Disaster Recovery Services
  Progent has worked with leading backup/restore software providers to produce ProSight Data Protection Services (DPS), a family of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup operations and enable transparent backup and fast recovery of critical files, applications, system images, and VMs. ProSight DPS lets you protect against data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned employees, or application bugs. Managed services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed services are most appropriate for your IT environment.

• ProSight WAN Watch: Infrastructure Management
  Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your Progent consultant so that any potential problems can be addressed before they can impact your network. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Read more about Progent's ProSight IT Asset Management service.

• Active Defense Against Ransomware: Machine Learning-based Ransomware Detection and Cleanup
  Progent's Active Defense Against Ransomware is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. Progent ASM services safeguard on-premises and cloud resources and offers a unified platform to automate the complete threat progression including blocking, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ransomware defense and cleanup services.

• Progent's Outsourced/Shared Call Desk: Help Desk Managed Services
  Progent's Support Center services permit your IT staff to outsource Call Center services to Progent or split responsibilities for Service Desk support seamlessly between your internal support group and Progent's nationwide roster of IT service engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk Service offers a seamless extension of your in-house IT support team. Client interaction with the Help Desk, delivery of support services, problem escalation, ticket generation and updates, efficiency metrics, and management of the support database are cohesive whether issues are resolved by your in-house support resources, by Progent, or a mix of the two. Learn more about Progent's outsourced/co-managed Call Desk services.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's managed services for patch management offer organizations of all sizes a flexible and affordable solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your dynamic information network. Besides optimizing the protection and reliability of your computer network, Progent's patch management services free up time for your IT staff to focus on line-of-business projects and tasks that deliver the highest business value from your network. Learn more about Progent's patch management services.

• ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
  Progent's Duo authentication services incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Android, and other personal devices. With 2FA, when you sign into a protected online account and enter your password you are requested to verify who you are on a device that only you possess and that uses a different network channel. A broad range of devices can be used as this added means of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate multiple validation devices. To learn more about ProSight Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding suite of real-time and in-depth management reporting tools designed to work with the industry's top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-through or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability to defend against ransomware or recover rapidly after an assault by a ransomware strain such as Ryuk, Maze, Sodinokibi, Netwalker, DopplePaymer, Conti or Egregor. Progent will work with you personally to gather information concerning your current security profile and backup procedures, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery environment that reduces your exposure to a ransomware attack and meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Contact Progent for Email Solutions
If you want to find out more about using Progent's ProSight Email Guard managed services or if you need Progent's help to troubleshoot or enhance your email system, call 800-993-9400 or visit Contact Progent.