Remote Network Management for Small and Midsize Businesses
ProSight Email Guard Cloud-Managed Services
with Content Filtering and Data Leakage Protection
The vast majority of email is spam, and the vast majority of successful cyber attacks begin with malicious email. Protecting your email, both incoming and outgoing, should be a top priority for any business. Progent has developed partnerships with developers of the industry's most advanced email security technology in order to provide small and mid-size organizations ProSight Email Guard, an affordable multi-tiered email security solution that incorporates cloud resources and local gateway hardware to deliver comprehensive protection against spam, viruses, DoS attacks, and other email-borne malware. ProSight Email Guard's on-premises security gateway enables advanced features such as email encryption, outbound content policy enforcement, and data leakage protection to keep sensitive and private information going beyond your firewall. ProSight Email Guard's content filtering also helps keep your business off block lists by intercepting outbound spam and viruses.
Progent's email security experts can assist you to plan and implement your ProSight Email Guard solution, help you decide which email security gateway device or devices are right for your situation, configure your email gateway, set up ProSight Email Guard to work with Microsoft Exchange or any other email system, define policies for bi-directional email filtering, install outbound email encryption, design a robust network architecture that can feature clustered email security gateways, set up cloud-based management with delegated administration, and provide training, continuing consulting expertise, and as-needed technical support.
Major Features of ProSight Email Guard
ProSight Email Guard is an end-to-end solution for protecting inbound and outbound email. ProSight Email Guard includes these major features:
- Spam Filtering uses heuristic-intelligence to analyze IP addresses and message content
- Zero-hour Virus Defense provides multi-level scanning and real-time updates
- Pre-filtering in the Cloud blocks most email-borne threats before they reach your security perimeter
- Local Email Gateway Appliance is purpose-built for in-depth bi-directional filtering
- Cloud-based Management supports delegated administration rights to spread responsibility for policy and configuration control
- Outbound Email Filtering offers policy-based Content Filtering for Data Loss Prevention (DLP) and Data Leakage Protection and stops outbound spam and malware
- Email Encryption utilizes 256-bit key Advanced Encryption Standard (AES) and automatically protects policy-compliant outbound email
- Rate Monitoring and Control blocks spambots and throttles outbound email rate based on IP address/destination address
- DoS Attack Defense prevents your network from being overwhelmed by malicious spam
- DHA protection protects email addresses from being stolen and sold by spammers
- Low Rate of False Positives scores an industry-low of 0.01% before optimization
- Inside-the-Perimeter Email Protection with Microsoft Exchange protects the email that remains inside your security perimeter and never reaches your gateway
ProSight Email Guard enhances the availability of your email environment thanks to the hardened, geo-dispersed datacenters that support the platform's cloud infrastructure. With 99.999 percent uptime, this cloud-based ecosystem can deliver far higher availability than the email infrastructure that small or mid-size businesses can afford to build or maintain. If your on-premises email server or in-house network stops working, Progent's Microsoft-certified consultants and Cisco-certified network experts can provide immediate online assistance to get back on line fast.
Inbound Email Security
Inbound email protected by ProSight Email Guard arrives via the Cloud Protection Layer, which utilizes world-class datacenters and advanced computing grids to filter out 95% of spam and the majority of email that carries malware. The email that passes through this initial line of defense then undergoes in-depth inspection by a local security gateway appliance that performs multi-tier inspection including optical character recognition (OCR) analysis to detect image-based spam. Both the Cloud Protection layer and the email security gateway are kept up to date continuously by the Update Center, a cloud-based technology center staffed round the clock by security professionals to provide zero-hour defense against new threats. For disaster recovery scenarios, the Cloud Protection Layer can provide email spooling, which can cache your inbound email for as long as 96 hours or re-route it to a temporary destination while you repair local datacenter.
Outbound Email Security
ProSight Email Guard's outbound filtering offers data leakage protection and clocks outgoing spam and malware, which helps keep your company off email black lists. Policy-based content filtering keeps users from unknowingly or intentionally divulging sensitive or private information contained in email messages. Leaked information can violate regulatory mandates and result in identity theft, litigation, or loss of intellectual property. The ProSight Email Guard security gateway comes with a set of pre-configured content filters such as HIPAA compliance and Social Security and credit card numbers. You can also create custom filtering policies based on specified keywords, categories, or other factors. Filtering policies can cause affected emails to be automatically blocked, quarantined or encrypted.
Outbound Email Encryption
ProSight Email Guard uses a cloud-based Message Center to encrypt and deliver outbound email. You can configure multiple policies for deciding which emails should be encrypted, and the entire process is handled automatically. The on-premises security gateway sends email to be encrypted to the Message Center using a secure TLS connection. There the messages are encrypted using the advanced AES-256 standard and stored for retrieval. The Message Center sends a notice to the recipient and includes a web link that permits the recipient to retrieve the decrypted email. Any replies are also encrypted at the Message Center.
A plug-in available for Microsoft Exchange makes it possible to encrypt emails individually. For details about ProSight Email Guard outbound email encryption, refer to ProSight Email Guard technology and architecture.
What Threats Can ProSight Email Guard Defend Against?
ProSight Email Guard's cloud-based filtering resources, technology centers, and email security gateway appliances use a variety of open source tools and proprietary techniques developed by Progent's partners to protect against spam and other email-based threats. Anti-spam/virus techniques and the threats that can be blocked include:
| Techniques Used | Threats Blocked |
|
IP Reputation Analysis Sender Authentication Recipient Verification Predictive Sender Profiling Virus Databases Pre-Defined and Custom Policies Rate Control Signature Analysis Intent Analysis Image Analysis Bayesian Analysis Spam Rules Scoring Thresholds |
Spam Viruses Trojans Worms Polymorphic Viruses Spoofing Phishing Denial of Service (DoS) Attacks Directory Harvest Attacks (DHAs) Spyware |
For a glossary of email security terms, visit Glossary of Terms Related to Spam Filtering Technology.
How Progent Can help You with ProSight Email Guard
Progent's certified email integration and security consultants can help you design a complete email security solution that defends against email-based attacks and helps you comply with government and industry security requirements. Progent can assist you to implement an efficient deployment of ProSight Email Guard, optimize your system according to your business needs, institute auditing and reporting processes based on best practices, educate your end users on how to avoid malware propagation, and develop sound policies for email security and content. In addition, Progent's Cisco CCIE-certified consultants can help you plan, implement and troubleshoot a robust on-premises network infrastructure to support your email solution and efficiently integrate your local IT resources with ProSight Email Guard's cloud-based resources and services.
Download the ProSight Email Guard Datasheet
To view or download the ProSight Email Guard datasheet, click: ProSight Email Guard Spam and Email Content Filtering Datasheet (94 Kb PDF file).
Other Managed Services and Network Auditing Packages Available from Progent
In addition to ProSight Email Guard, Progent's ProSight suite of network monitoring and management services includes other value-priced services that cover major facets of network management including endpoint security, cloud-based backup/restore, network infrastructure management, virtual server hosting, and IT asset documentation management. By partnering with leading technology innovators, Progent can offer small and mid-size organizations the advantages of the same world-class remote monitoring technology used by global enterprises. Managed services available from Progent include:
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so all potential issues can be resolved before they have a chance to disrupt your network. Learn more details about ProSight LAN Watch server and desktop monitoring services. - ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Desktops
ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for monitoring and managing your network, server, and desktop devices by providing an environment for performing common time-consuming tasks. These can include health monitoring, patch management, automated remediation, endpoint deployment, backup and recovery, anti-virus protection, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alarm to your specified IT staff and your Progent consultant so that potential issues can be fixed before they impact your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services. - ProSight LAN Watch with NinjaOne RMM: Centralized RMM for Networks, Servers, and Desktops
ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for managing your network, server, and desktop devices by offering an environment for streamlining common time-consuming jobs. These include health checking, patch management, automated remediation, endpoint deployment, backup and restore, A/V protection, secure remote access, built-in and custom scripts, asset inventory, endpoint status reports, and debugging help. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alarm to your specified IT staff and your assigned Progent technical consultant so that potential problems can be fixed before they impact productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services. - ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting. - ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of real-time and in-depth management reporting plug-ins designed to integrate with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms. - ProSight Data Protection Services: Backup and Recovery Services
Progent has partnered with leading backup/restore software companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup operations and enable transparent backup and fast restoration of critical files, applications, images, plus VMs. ProSight DPS helps your business protect against data loss caused by hardware failures, natural disasters, fire, malware like ransomware, user mistakes, malicious insiders, or application glitches. Managed backup services in the ProSight Data Protection Services product family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed services are most appropriate for your network. - ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Google Android, and other out-of-band devices. With 2FA, whenever you log into a secured application and give your password you are requested to verify your identity via a device that only you possess and that is accessed using a separate network channel. A wide range of out-of-band devices can be used as this added form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may designate several verification devices. For details about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services for access security. - Progent's Outsourced/Shared Help Center: Help Desk Managed Services
Progent's Support Center managed services allow your information technology staff to offload Help Desk services to Progent or split responsibilities for Service Desk support transparently between your internal support resources and Progent's extensive roster of certified IT support technicians, engineers and subject matter experts (SMEs). Progent's Shared Service Desk offers a seamless extension of your corporate IT support resources. User interaction with the Service Desk, delivery of support, escalation, ticket creation and tracking, performance metrics, and maintenance of the service database are cohesive whether issues are taken care of by your in-house network support group, by Progent, or both. Read more about Progent's outsourced/shared Help Desk services. - Progent Active Defense Against Ransomware: AI-based Ransomware Identification and Cleanup
Progent's Active Defense Against Ransomware is an endpoint protection service that incorporates cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV products. Progent ASM services safeguard local and cloud resources and provides a unified platform to address the complete malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ransomware defense and recovery services. - ProSight IT Asset Management: Network Documentation Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Read more about Progent's ProSight IT Asset Management service. - Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information network. In addition to maximizing the security and functionality of your IT network, Progent's software/firmware update management services allow your IT team to focus on more strategic initiatives and tasks that deliver the highest business value from your network. Find out more about Progent's software/firmware update management services. - ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior-based machine learning tools to defend physical and virtual endpoint devices against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the complete threat progression including protection, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense. - ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent'sProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering. - ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
To download a white paper describing why managed services are rapidly takingthe place of the old break/fix model of IT support outsourcing for small and mid-size organizations, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to counter ransomware or recover rapidly after an assault by a ransomware strain such as Ryuk, Maze, Sodinokibi, Netwalker, DopplePaymer, LockBit or Egregor. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery system that reduces your exposure to a ransomware attack and meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.
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Technical Support Fault Tolerant Interoffice Connectivity
Microsoft Certified Expert High-Availability Interoffice Connections Consultant
Progent's non-stop interoffice connectivity and 24x7 network connection engineers can help small businesses create fault tolerant Interoffice connectivity by means of redundant networks with automatic failover. Progent's CCIE engineers can design and implement high-availability Inter-office connections based on fault tolerant EIGRP routers or zero-downtime OSPF deployment of Cisco routers. Progent can demonstrate how multi-path connectivity and transparent fail-over offers economical 24x7 interoffice networking.
Remote Desktop Connection Client for Mac Help and Support
Windows Applications on Apple Mac Engineer
For businesses that have a combination of Apple Mac and Windows desktops, there exist two popular alternatives for running Microsoft Windows-dependent software on macOS or OS X: an external connection to a physical Windows computer or local simulation of a Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Mac enables you to attach an Apple Mac to a remote Windows-based PC to run Windows applications and share system resources. Microsoft's Virtual PC for Mac emulates Microsoft Windows on an Apple Mac computer so you are able to use Microsoft Windows programs directly. Progent's macOS and Mac OS X technology consultants can assist you to maintain these solutions for using Microsoft Windows software on your Apple Macs and can in addition help your organization to assess and install third-party solutions for Microsoft Windows PC simulation.
24-Hour Engineer SCCM 2012 Software Inventory
SCCM 2012 Site Hierarchy Design Consultant Services
Progent's Microsoft-certified consultants can assist your business to prepare for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate smoothly to Configuration Manager 2012 from a legacy change management platform or help you to modify your current SCCM 2012 ecosystem to accommodate your evolving business needs. Also, Progent can assist you to build an infrastructure that extracts the most value from SCCM by providing expertise with associated Microsoft platforms such as Active Directory Domain Services (ADDS), Microsoft SQL SSRS, and IIS.
Urgent Microsoft Entra Hybrid Professionals
Microsoft AD Technology Professional
Progent's consultants can assist you to plan and implement an efficient migration from onsite Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity services for both onsite and Azure assets.
Remote Support SCOM 2012 Migration
Engineer SCOM 2012 Fabric Monitoring
Progent's Microsoft-certified consultants have more than a decade of experience designing, implementing, optimizing and fixing SCOM solutions and can provide organizations of any size advanced online or onsite consulting services for System Center 2012 Operations Manager. Progent can help your company to plan a topology for SCOM 2012 servers that delivers the responsiveness and resilience required to monitor your IT resources efficiently, whether your datacenters are onsite, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to import and set up SCOM 2012 management packs based on best practices for monitoring network infrastructure and both Microsoft and third-party applications and services. In addition, Progent can deliver fast remote or onsite technical support to help you to remediate critical problems uncovered by System Center 2012 Operations Manager.
Technology Consulting Services Remote Access
Remote Support Services Cisco RADIUS Security
Progent's Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or medium sized company integrate and support Cisco's security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are easy to administer and provide the versatility to evolve with your changing business requirements. Progent's Cisco-Certified network experts support Cisco's complete family of hardware and software targeted at preventing data theft, virus and worm assaults, DDoS attacks, and other security risks to your network. Progent can show you how to integrate Cisco technology to achieve safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to establish a central client access control foundation for user authentication, permissions, and tracking from a graphical Web interface.
Specialists SUS
WSUS Consultancy
Microsoft Windows Server Update Services allows network managers to deploy and monitor the latest Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Windows XP operating systems. By using Microsoft Windows Server Update Services, IT staff can completely and effortlessly manage the distribution of updates that are released through Microsoft Update to servers and desktops in a company. Progent can assist you with technical details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft WSUS deployment, setting up user's workstations, establishing the Group Policy parameters, and ensuring your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container that makes sense for your system environment.
Oracle 11g Upgrading
Oracle 11g Migration
Progent can provide fast and affordable online access to an authorized Oracle DBA expert or an Oracle application programmer. Progent can provide advanced database administration services for all versions of Oracle's RDBMS platform and can also help plan, build, update, or troubleshoot Oracle database applications written with SQL and PL/SQL stored procedure programming language. Progent also provides consulting for Data Guard and Streams replication tools and ASM file/volume manager.
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