Remote Network Management for Small and Midsize Businesses

The vast majority of email is spam, and the vast majority of successful cyber attacks begin with malicious email. Protecting your email, both incoming and outgoing, should be a top priority for any business. Progent has developed partnerships with developers of the industry's most advanced email security technology in order to provide small and mid-size organizations ProSight Email Guard, an affordable multi-tiered email security solution that incorporates cloud resources and local gateway hardware to deliver comprehensive protection against spam, viruses, DoS attacks, and other email-borne malware. ProSight Email Guard's on-premises security gateway enables advanced features such as email encryption, outbound content policy enforcement, and data leakage protection to keep sensitive and private information going beyond your firewall. ProSight Email Guard's content filtering also helps keep your business off block lists by intercepting outbound spam and viruses.

Progent's email security experts can assist you to plan and implement your ProSight Email Guard solution, help you decide which email security gateway device or devices are right for your situation, configure your email gateway, set up ProSight Email Guard to work with Microsoft Exchange or any other email system, define policies for bi-directional email filtering, install outbound email encryption, design a robust network architecture that can feature clustered email security gateways, set up cloud-based management with delegated administration, and provide training, continuing consulting expertise, and as-needed technical support.

Major Features of ProSight Email Guard
ProSight Email Guard is an end-to-end solution for protecting inbound and outbound email. ProSight Email Guard includes these major features:

• Spam Filtering uses heuristic-intelligence to analyze IP addresses and message content
• Zero-hour Virus Defense provides multi-level scanning and real-time updates
• Pre-filtering in the Cloud blocks most email-borne threats before they reach your security perimeter
• Local Email Gateway Appliance is purpose-built for in-depth bi-directional filtering
• Cloud-based Management supports delegated administration rights to spread responsibility for policy and configuration control
• Outbound Email Filtering offers policy-based Content Filtering for Data Loss Prevention (DLP) and Data Leakage Protection and stops outbound spam and malware
• Email Encryption utilizes 256-bit key Advanced Encryption Standard (AES) and automatically protects policy-compliant outbound email
• Rate Monitoring and Control blocks spambots and throttles outbound email rate based on IP address/destination address
• DoS Attack Defense prevents your network from being overwhelmed by malicious spam
• DHA protection protects email addresses from being stolen and sold by spammers
• Low Rate of False Positives scores an industry-low of 0.01% before optimization
• Inside-the-Perimeter Email Protection with Microsoft Exchange protects the email that remains inside your security perimeter and never reaches your gateway

ProSight Email Guard enhances the availability of your email environment thanks to the hardened, geo-dispersed datacenters that support the platform's cloud infrastructure. With 99.999 percent uptime, this cloud-based ecosystem can deliver far higher availability than the email infrastructure that small or mid-size businesses can afford to build or maintain. If your on-premises email server or in-house network stops working, Progent's Microsoft-certified consultants and Cisco-certified network experts can provide immediate online assistance to get back on line fast.

Inbound Email Security
Inbound email protected by ProSight Email Guard arrives via the Cloud Protection Layer, which utilizes world-class datacenters and advanced computing grids to filter out 95% of spam and the majority of email that carries malware. The email that passes through this initial line of defense then undergoes in-depth inspection by a local security gateway appliance that performs multi-tier inspection including optical character recognition (OCR) analysis to detect image-based spam. Both the Cloud Protection layer and the email security gateway are kept up to date continuously by the Update Center, a cloud-based technology center staffed round the clock by security professionals to provide zero-hour defense against new threats. For disaster recovery scenarios, the Cloud Protection Layer can provide email spooling, which can cache your inbound email for as long as 96 hours or re-route it to a temporary destination while you repair local datacenter.

Outbound Email Security
ProSight Email Guard's outbound filtering offers data leakage protection and clocks outgoing spam and malware, which helps keep your company off email black lists. Policy-based content filtering keeps users from unknowingly or intentionally divulging sensitive or private information contained in email messages. Leaked information can violate regulatory mandates and result in identity theft, litigation, or loss of intellectual property. The ProSight Email Guard security gateway comes with a set of pre-configured content filters such as HIPAA compliance and Social Security and credit card numbers. You can also create custom filtering policies based on specified keywords, categories, or other factors. Filtering policies can cause affected emails to be automatically blocked, quarantined or encrypted.

Outbound Email Encryption
ProSight Email Guard uses a cloud-based Message Center to encrypt and deliver outbound email. You can configure multiple policies for deciding which emails should be encrypted, and the entire process is handled automatically. The on-premises security gateway sends email to be encrypted to the Message Center using a secure TLS connection. There the messages are encrypted using the advanced AES-256 standard and stored for retrieval. The Message Center sends a notice to the recipient and includes a web link that permits the recipient to retrieve the decrypted email. Any replies are also encrypted at the Message Center.

A plug-in available for Microsoft Exchange makes it possible to encrypt emails individually. For details about ProSight Email Guard outbound email encryption, refer to ProSight Email Guard technology and architecture.

What Threats Can ProSight Email Guard Defend Against?
ProSight Email Guard's cloud-based filtering resources, technology centers, and email security gateway appliances use a variety of open source tools and proprietary techniques developed by Progent's partners to protect against spam and other email-based threats. Anti-spam/virus techniques and the threats that can be blocked include:

For a glossary of email security terms, visit Glossary of Terms Related to Spam Filtering Technology.

How Progent Can help You with ProSight Email Guard
Progent's certified email integration and security consultants can help you design a complete email security solution that defends against email-based attacks and helps you comply with government and industry security requirements. Progent can assist you to implement an efficient deployment of ProSight Email Guard, optimize your system according to your business needs, institute auditing and reporting processes based on best practices, educate your end users on how to avoid malware propagation, and develop sound policies for email security and content. In addition, Progent's Cisco CCIE-certified consultants can help you plan, implement and troubleshoot a robust on-premises network infrastructure to support your email solution and efficiently integrate your local IT resources with ProSight Email Guard's cloud-based resources and services.

Download the ProSight Email Guard Datasheet
To view or download the ProSight Email Guard datasheet, click: ProSight Email Guard Spam and Email Content Filtering Datasheet (94 Kb PDF file).

Other Managed Services and Network Auditing Packages Available from Progent
In addition to ProSight Email Guard, Progent's ProSight suite of network monitoring and management services includes other value-priced services that cover major facets of network management including endpoint security, cloud-based backup/restore, network infrastructure management, virtual server hosting, and IT asset documentation management. By partnering with leading technology innovators, Progent can offer small and mid-size organizations the advantages of the same world-class remote monitoring technology used by global enterprises. Managed services available from Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard physical and virtual endpoint devices against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

• ProSight Data Protection Services (DPS): Backup and Recovery Services
  Progent has partnered with leading backup software companies to produce ProSight Data Protection Services, a portfolio of management offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup operations and enable transparent backup and rapid restoration of important files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, user error, ill-intentioned insiders, or software glitches. Managed services available in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these fully managed services are most appropriate for your IT environment.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so all potential problems can be resolved before they can disrupt productivity. Learn more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Read more about ProSight IT Asset Management service.

• Active Protection Against Ransomware: AI-based Ransomware Identification and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. Progent Active Security Monitoring services protect on-premises and cloud-based resources and offers a single platform to address the complete threat lifecycle including protection, detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ransomware protection and recovery services.

• Outsourced/Co-managed Call Desk: Call Center Managed Services
  Progent's Support Desk services permit your IT group to offload Support Desk services to Progent or split responsibilities for Help Desk services seamlessly between your in-house support group and Progent's extensive pool of certified IT service engineers and subject matter experts (SBEs). Progent's Co-managed Help Desk Service offers a smooth extension of your core network support organization. User access to the Help Desk, provision of support, problem escalation, trouble ticket creation and updates, performance measurement, and maintenance of the support database are cohesive whether issues are taken care of by your internal network support group, by Progent, or both. Find out more about Progent's outsourced/shared Help Desk services.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's support services for patch management provide businesses of any size a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and tracking updates to your dynamic IT system. In addition to maximizing the security and reliability of your IT environment, Progent's patch management services allow your in-house IT staff to focus on more strategic initiatives and activities that derive maximum business value from your information network. Read more about Progent's software/firmware update management support services.

• ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
  Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo supports single-tap identity confirmation on iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected application and enter your password you are requested to confirm your identity on a device that only you have and that uses a separate network channel. A wide range of devices can be used as this added form of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate several verification devices. For more information about Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.

ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability either to counter ransomware or recover quickly after an attack by a ransomware strain such as Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), DopplePaymer, Snatch or Egregor. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup environment that reduces your exposure to ransomware and aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Contact Progent for Email Solutions
If you want to find out more about using Progent's ProSight Email Guard managed services or if you need Progent's help to troubleshoot or enhance your email system, call 800-993-9400 or visit Contact Progent.