Remote Network Management for Small and Midsize Businesses
ProSight IT Asset Management
Create and Share IT Asset Documentation
Good IT documentation management can reduce network support time by 50%. Making network infrastructure information available quickly and easily can turn a potential crisis into a minor glitch. ProSight IT Asset Management is a an IT documentation management service that simplifies the processes of generating, updating, organizing, sharing, and securing essential information about your network infrastructure, applications, and management procedures. A cloud-based service available for a low monthly subscription, ProSight IT Asset Management features a central location for storing and sharing all documents associated with managing and supporting your business network like standard operating procedures (SOPs), self-service videos, network topology diagrams and password logs. ProSight IT Asset Management can also automate data collection such as IP addresses and serial numbers and integrates with leading professional services automation platforms.
Progent's ProSight IT Asset Management service is built on a leading network documentation management engine and is offered to Progent's customers on a subscription bases at a low monthly price. Information you can capture and share using ProSight IT Asset Management includes data about devices like servers, workstations, firewalls, routers, switches, access points, SAN and NAS storage, smartphones, or any other networked device. You can automate data collection about most network-attached devices by synchronizing with remote monitoring and management platforms like ProSight LAN Watch. Additional IT assets you can documents include SSL certificates and domain licenses so you can be warned when an expiration is approaching. You can also gather, organize and share technical articles or documents about standard operating procedures like how to onboard or offboard employees or how to deploy a SQL Server. Another valuable feature of ProSight IT Asset Management is a secure password management tool that saves time and enhances security and compliance.
What ProSight IT Asset Management Does
ProSight IT Asset Management divides documented infrastructure assets into primary groups consisting of Core Assets, Procedures, and Apps and Services. Together, these document groups provide a comprehensive view of your network environment. Core Assets are categorized as Configurations, Locations, Contacts, Domain Tracker, SSL Tracker, and Passwords. These standardized asset categories have pre-assigned and fixed attribute classes to maximize compatibility with RMM platforms for automated data collection and real-time synchronization. Configurations include networked devices and endpoints with and without IP addresses (e.g., servers and switches with, displays and UPS units without). SSL Tracker collects certificate information, tracks them over time, monitors changes, and automatically alerts you when a certificate is about to expire. Domain Tracker works similarly with domain names. The Password vault archives general and embedded passwords to the cloud using SOC-2 compliant security. Stored passwords can be audited, versioned, and easily located by authorized personnel.
Procedures, which are listed under Documents in the ProSight IT Asset Management control panel, include unstructured procedural and reference documents like standard operating procedures, self-service instructions, and knowledge-base articles and videos. You can download documents from a wide variety of sources and control fine-grain access restrictions.
Apps and Services are considered Flexible Assets and are described in structured documentation concerned with IT infrastructure, apps and services. Over 600 out-of-the-box templates are included with ProSight IT Asset Management services. These templates document various common procedures based on leading practices and can be restructured to suit your requirements. You can also add your own documents. Examples of flexible assets include Active Directory, line-of-business software, email, backup/restore, Wi-Fi, LAN and WAN. You can import any type of file into your Apps and Services documentation.
By creating relationships among associated IT assets documented in ProSight IT Asset Management, updates to one document carry over automatically to linked documents. This makes it possible to keep vast amounts of documentation up to date without the tedious and error-prone process of manual revisions. An example of using linked documents to save management time would be determining all the network devices a terminated employee had permissions to access, identifying all the current employees authorized to access those same devices, and informing them about password changes.
Major Features of ProSight IT Asset Management
ProSight IT Asset Management includes a growing list of capabilities that provide an advanced IT documentation management solution at a small-business price. Important capabilities include:
- Tracking for All Network Assets: The asset tracking engine lets you define and enforce documentation structures to meet your requirements for tracking and associating network assets.
- Comprehensive Password Management: Password management capabilities feature secure password storage, management, and policy enforcement, quick access for authorized users, and full auditing.
- Cross-document Relationship Linking: You can establish relationships among network components so modifications to an item in one document automatically cause changes to related items in other documents, saving time and avoiding costly errors.
- SSL and Domain Tracking and Alerts: The SSL certificate tracker and Domain tracker engines generate alerts to warn about impending expirations. The Domain tracker also protects against DNS changes. All changes are tracked as revisions.
- SOC 2 Compliant Security: Security features include granular access control, version management, and extensive activity logging. The Information hierarchy is based on roles, users and groups.
- Collaboration and Sharing: Granular access control supports secure document sharing.
- Permanent Audit Trail: You can review which documentation data has been accessed, generated, modified or deleted, and you can restore deleted or missing items.
- Version Control with Instant Rollback: Automatic versioning and rollback applies to passwords, network devices, domains, SSL certificates, and custom asset types
- System-wide Search: You can search across all classes of IT assets and promptly locate critical data such as serial and model numbers, IP addresses, passwords, procedures, or business apps.
Smaller companies often allow network documentation to manage itself. As a result, when a crisis occurs you have to scramble to come up with vital information such as passwords, network diagrams, certificate and domain expirations, IP addresses, or the model numbers and patch levels of network appliances. Key data may be stashed in emails, sticky notes, an ex-employee's head, or stored in spread sheets or Word documents. To make matters worse, IT documentation you manage to find may not have been kept completely up to date and therefore has to be confirmed. Once you manage to dig up information you think is accurate, it can be difficult to correlate it with other information in a meaningful way. If the host of a virtual machine suddenly needs to be replaced, it can take costly time to figure out which applications, services and users may be affected. Poor IT documentation wastes time. Up to 20% of IT support time is reportedly spent trying to find information needed to fix the underlying problem.
Download Progent's ProSight IT Asset Management Datasheet
To download a single-page datasheet in PDF format describing Progent's ProSight IT Asset Management service, click:
Progent's ProSight IT Asset Management Service Datasheet. (PDF - 87 KB)
Other ProSight Managed Services Offered by Progent
Besides ProSight IT Asset Management, Progent's ProSight portfolio of IT management services includes other value-priced offerings that allow you to outsource key facets of network management including security, backup/recovery, and email content filtering. By partnering with leading-edge IT management technology companies, Progent can provide small and mid-size businesses the advantages of the same modern solutions deployed by global enterprises to monitor and manage their networks.
Managed services available from Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard physical and virtual endpoints against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the entire malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery. - ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent'sProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering. - ProSight Data Protection Services (DPS): Managed Backup and Recovery Services
Progent has partnered with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and allow non-disruptive backup and fast restoration of vital files/folders, applications, images, plus virtual machines. ProSight DPS lets your business recover from data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, human error, ill-intentioned employees, or application glitches. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed backup services are most appropriate for your network. - ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection. - ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious management activities, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that require critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting. - ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt your network. Find out more about ProSight LAN Watch server and desktop remote monitoring services. - ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services. - Active Protection Against Ransomware: Machine Learning-based Ransomware Detection and Remediation
Progent's Active Protection Against Ransomware is an endpoint protection (EPP) managed service that incorporates cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-based AV tools. Progent Active Security Monitoring services safeguard on-premises and cloud resources and offers a unified platform to address the complete malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ransomware protection and cleanup services. - Outsourced/Co-managed Help Desk: Support Desk Managed Services
Progent's Help Center managed services permit your IT team to offload Support Desk services to Progent or divide responsibilities for Help Desk services seamlessly between your internal support staff and Progent's extensive pool of IT service technicians, engineers and subject matter experts (SMEs). Progent's Co-managed Service Desk offers a seamless supplement to your internal support resources. User access to the Service Desk, delivery of support, escalation, ticket creation and tracking, efficiency measurement, and maintenance of the support database are cohesive whether incidents are resolved by your core support resources, by Progent's team, or both. Read more about Progent's outsourced/co-managed Service Desk services. - Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer businesses of any size a flexible and affordable alternative for assessing, validating, scheduling, applying, and documenting updates to your ever-evolving information network. Besides optimizing the protection and functionality of your computer environment, Progent's patch management services allow your IT staff to concentrate on line-of-business projects and tasks that deliver the highest business value from your information network. Learn more about Progent's patch management support services. - ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected application and give your password you are asked to confirm who you are via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be utilized for this added form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can register several validation devices. For details about Duo identity authentication services, refer to Duo MFA two-factor authentication services. - ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of real-time reporting utilities created to work with the industry's top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
To download a white paper describing why managed services are rapidly takingthe place of the old break/fix model of network support for small and mid-size businesses, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's ability either to counter ransomware or recover quickly after an attack by a ransomware strain such as Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), DopplePaymer, LockBit or Nephilim. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery procedures, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup system that reduces your vulnerability to a ransomware attack and meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Value-priced Services Packages Available from Progent
Specially priced service packages offered by Progent to help you achieve and prove compliance with government and industry security requirements include security vulnerability testing and stealth penetration testing. Progent also offers disaster recovery planning consulting and business continuity planning consulting to help ensure you can resume operations quickly after a foreseeable catastrophe.
How to Get Started with Progent's ProSight IT Asset Management Service
To learn more about Progent's ProSight IT Asset Management service and to learn how Progent can help your company to simplify your IT documentation management, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Remote Management Consultant
Technology Professional Remote Server Management Cards
Remote management cards offer IT managers complete control over a server without the need for an on-site visit. Using remote management cards, all console screen information plus keyboard and mouse functionality are transferred to an off-site session to an IT professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can help you to design, implement, and manage a fault-tolerant business network that includes remote server management cards and Progent can utilize these remote server management cards to deliver low-cost off-site technical help. Progent has experience with a variety of remote server management cards such as Aten IP9001 remote server management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon remote server management cards.
Cisco switch patch management Consulting Services
Server patch management Professionals
Progent's support services for software/firmware update management provide organizations of all sizes a versatile and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking updates to your virtual and physical; servers, endpoint devices printers, network infrastructure appliances such as switches and Wi-Fi APs, and IoT devices like sensors and robotics.
Technical Consultant Support for IT Service Providers
Consulting Support for Network Service Providers Remote Support
Progent's Support for IT Service Organizations lets you take advantage of Progent's information technology engineers while retaining your own service brand as a transparent arm of your network consulting staff.
24x7 Cisco and Microsoft Certified Security Certification PEN Testing
After Hours Auditor Cybersecurity Penetration Testing
Stealth intrusion testing is a key part of any comprehensive network security plan. Progent's security experts can run thorough penetration checks without the knowledge of your company's in-house IT staff. Unannounced penetration testing uncovers whether existing security defense systems such as intrusion incident alerts and event history analysis are correctly configured and consistently observed. Progent can provide continuous autonomous penetration testing to define your internal/external attack surface and to detect ways that vulnerabilities, improper configurations, compromised credentials, uninstalled patches, and ill-advised product defaults can be chained together by hackers into the multi-vector attacks typical of modern variants of ransomware.
Phobos ransomware recovery Consulting Services
24/7 ransomware protection Engineers
Progent's ransomware consultants can assist you to evaluate your ransomware vulnerability, monitor and protect your IT environment, assist with settlement negotiations with a threat actor, and restore a network victimized by a ransomware variant like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
Microsoft Teams management Consulting
24x7x365 Microsoft Teams and Azure Entra Professional
File summary_Microsoft-Teams-Consulting-Experts.asp does not exist
Network Infrastructure Health Evaluation Consultants
Network Health Reports Consultant Services
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner and more secure AD environment. Both options also provide the long-term benefits of advanced remote network monitoring and management (RMM) technology. These benefits can include easier network management, improved compliance with information security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability.
Skype for Business Persistent Chat Professional
Skype for Business IM Consultant
Microsoft Lync Server 2010 supports IM, Presence, voice/video conferencing, desktop sharing, and both IP-based and public switched telephone network calling. Lync 2010 can enhance the capability of Microsoft Exchange Server, SharePoint Server and Office desktop or Microsoft 365 and streamlines administration via integration with Windows AD. Lync can also reduce capital and operational costs by doing away with VoIP hardware and subscription fees, PBX systems, or conventional teleconferencing solutions. Progent's Microsoft-certified IM and Presence consultants can provide remote and onsite support services to help you to maintain and repair your current Lync 2010 deployment or assess the advantages of upgrading from Lync to Skype for Business, which is Microsoft's new release of the product family. Progent can also assist your organization to plan and carry out a smooth Skype for Business upgrade or a migration to Microsoft Teams.
Select Topic: