Good IT documentation management can reduce network support time by 50%. Making network infrastructure information available quickly and easily can turn a potential crisis into a minor glitch. ProSight IT Asset Management is a an IT documentation management service that simplifies the processes of generating, updating, organizing, sharing, and securing essential information about your network infrastructure, applications, and management procedures. A cloud-based service available for a low monthly subscription, ProSight IT Asset Management features a central location for storing and sharing all documents associated with managing and supporting your business network like standard operating procedures (SOPs), self-service videos, network topology diagrams and password logs. ProSight IT Asset Management can also automate data collection such as IP addresses and serial numbers and integrates with leading professional services automation platforms.
Progent's ProSight IT Asset Management service is built on a leading network documentation management engine and is offered to Progent's customers on a subscription bases at a low monthly price. Information you can capture and share using ProSight IT Asset Management includes data about devices like servers, workstations, firewalls, routers, switches, access points, SAN and NAS storage, smartphones, or any other networked device. You can automate data collection about most network-attached devices by synchronizing with remote monitoring and management platforms like ProSight LAN Watch. Additional IT assets you can documents include SSL certificates and domain licenses so you can be warned when an expiration is approaching. You can also gather, organize and share technical articles or documents about standard operating procedures like how to onboard or offboard employees or how to deploy a SQL Server. Another valuable feature of ProSight IT Asset Management is a secure password management tool that saves time and enhances security and compliance.
What ProSight IT Asset Management Does
ProSight IT Asset Management divides documented infrastructure assets into primary groups consisting of Core Assets, Procedures, and Apps and Services. Together, these document groups provide a comprehensive view of your network environment. Core Assets are categorized as Configurations, Locations, Contacts, Domain Tracker, SSL Tracker, and Passwords. These standardized asset categories have pre-assigned and fixed attribute classes to maximize compatibility with RMM platforms for automated data collection and real-time synchronization. Configurations include networked devices and endpoints with and without IP addresses (e.g., servers and switches with, displays and UPS units without). SSL Tracker collects certificate information, tracks them over time, monitors changes, and automatically alerts you when a certificate is about to expire. Domain Tracker works similarly with domain names. The Password vault archives general and embedded passwords to the cloud using SOC-2 compliant security. Stored passwords can be audited, versioned, and easily located by authorized personnel.
Core network assets are documented with standardized attribute fields that can be populated automatically
Procedures, which are listed under Documents in the ProSight IT Asset Management control panel, include unstructured procedural and reference documents like standard operating procedures, self-service instructions, and knowledge-base articles and videos. You can download documents from a wide variety of sources and control fine-grain access restrictions.
Apps and Services are considered Flexible Assets and are described in structured documentation concerned with IT infrastructure, apps and services. Over 600 out-of-the-box templates are included with ProSight IT Asset Management services. These templates document various common procedures based on leading practices and can be restructured to suit your requirements. You can also add your own documents. Examples of flexible assets include Active Directory, line-of-business software, email, backup/restore, Wi-Fi, LAN and WAN. You can import any type of file into your Apps and Services documentation.
You can customize documentation for flexible network assets and include images, videos and web links
By creating relationships among associated IT assets documented in ProSight IT Asset Management, updates to one document carry over automatically to linked documents. This makes it possible to keep vast amounts of documentation up to date without the tedious and error-prone process of manual revisions. An example of using linked documents to save management time would be determining all the network devices a terminated employee had permissions to access, identifying all the current employees authorized to access those same devices, and informing them about password changes.
Major Features of ProSight IT Asset Management
ProSight IT Asset Management includes a growing list of capabilities that provide an advanced IT documentation management solution at a small-business price. Important capabilities include:
Enterprise-class Service for Small and Midsize Businesses
- Tracking for All Network Assets: The asset tracking engine lets you define and enforce documentation structures to meet your requirements for tracking and associating network assets.
- Comprehensive Password Management: Password management capabilities feature secure password storage, management, and policy enforcement, quick access for authorized users, and full auditing.
- Cross-document Relationship Linking: You can establish relationships among network components so modifications to an item in one document automatically cause changes to related items in other documents, saving time and avoiding costly errors.
- SSL and Domain Tracking and Alerts: The SSL certificate tracker and Domain tracker engines generate alerts to warn about impending expirations. The Domain tracker also protects against DNS changes. All changes are tracked as revisions.
- SOC 2 Compliant Security: Security features include granular access control, version management, and extensive activity logging. The Information hierarchy is based on roles, users and groups.
- Collaboration and Sharing: Granular access control supports secure document sharing.
- Permanent Audit Trail: You can review which documentation data has been accessed, generated, modified or deleted, and you can restore deleted or missing items.
- Version Control with Instant Rollback: Automatic versioning and rollback applies to passwords, network devices, domains, SSL certificates, and custom asset types
- System-wide Search: You can search across all classes of IT assets and promptly locate critical data such as serial and model numbers, IP addresses, passwords, procedures, or business apps.
Smaller companies often allow network documentation to manage itself. As a result, when a crisis occurs you have to scramble to come up with vital information such as passwords, network diagrams, certificate and domain expirations, IP addresses, or the model numbers and patch levels of network appliances. Key data may be stashed in emails, sticky notes, an ex-employee's head, or stored in spread sheets or Word documents. To make matters worse, IT documentation you manage to find may not have been kept completely up to date and therefore has to be confirmed. Once you manage to dig up information you think is accurate, it can be difficult to correlate it with other information in a meaningful way. If the host of a virtual machine suddenly needs to be replaced, it can take costly time to figure out which applications, services and users may be affected. Poor IT documentation wastes time. Up to 20% of IT support time is reportedly spent trying to find information needed to fix the underlying problem.
ProSight IT Asset Management service solves the infrastructure documentation management problem the same way large organizations do it, by using a unified platform integrated with advanced PSA and RMM tools. This solution enforces best practices and utilizes automation to reduce the volume of trouble tickets and resolve the remaining technical issues quickly. By reducing IT support time and increasing network availability and productivity, return on investment (ROI) can be a matter of months. Sound IT documentation cuts IT support costs further by enabling effective self service for end users and by making it easier for Tier 1 technicians to provide services that would otherwise require Tier 2 support.
Download Progent's ProSight IT Asset Management Datasheet
To download a single-page datasheet in PDF format describing Progent's ProSight IT Asset Management service, click:
Progent's ProSight IT Asset Management Service Datasheet. (PDF - 87 KB)
Other ProSight Managed Services Offered by Progent
Besides ProSight IT Asset Management, Progent's ProSight portfolio of IT management services includes other value-priced offerings that allow you to outsource key facets of network management including security, backup/recovery, and email content filtering. By partnering with leading-edge IT management technology companies, Progent can provide small and mid-size businesses the advantages of the same modern solutions deployed by global enterprises to monitor and manage their networks.
Managed services available from Progent include:
Download Progent's 10 Benefits of Managed IT Services White Paper
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior analysis tools to guard physical and virtual endpoint devices against new malware assaults like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to address the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery Services
Progent has partnered with leading backup/restore technology providers to create ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and track your backup processes and allow non-disruptive backup and rapid recovery of important files, applications, system images, and VMs. ProSight DPS helps you avoid data loss caused by equipment breakdown, natural calamities, fire, malware such as ransomware, user error, malicious employees, or software bugs. Managed backup services available in the ProSight Data Protection Services product family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to deliver centralized management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so any potential problems can be resolved before they can disrupt your network. Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- Progent Active Defense Against Ransomware: AI-based Ransomware Detection and Remediation
Progent's Active Protection Against Ransomware is an endpoint protection (EPP) managed service that incorporates next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. Progent ASM services safeguard on-premises and cloud resources and offers a unified platform to automate the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ransomware protection and cleanup services.
- Outsourced/Co-managed Service Center: Call Center Managed Services
Progent's Support Center managed services enable your IT staff to offload Support Desk services to Progent or divide responsibilities for Service Desk support seamlessly between your internal network support group and Progent's extensive pool of IT support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk Service provides a transparent extension of your core network support organization. Client access to the Help Desk, provision of support services, issue escalation, trouble ticket generation and tracking, performance metrics, and management of the support database are consistent whether incidents are taken care of by your internal IT support organization, by Progent, or a mix of the two. Read more about Progent's outsourced/co-managed Help Center services.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management offer organizations of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. Besides maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services free up time for your IT team to concentrate on line-of-business initiatives and activities that derive maximum business value from your information network. Find out more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you log into a secured online account and enter your password you are requested to confirm your identity on a unit that only you have and that is accessed using a different network channel. A wide selection of out-of-band devices can be used for this added means of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You can register multiple verification devices. To learn more about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing suite of real-time reporting utilities created to work with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
To download a white paper explaining why managed services are rapidly replacing the old break/fix model of network support for small and mid-size businesses, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability to counter ransomware or recover rapidly following an assault by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, DopplePaymer, Snatch or Egregor. Progent will work with you personally to collect information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup system that minimizes your exposure to a ransomware attack and aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Value-priced Services Packages Available from Progent
Specially priced service packages offered by Progent to help you achieve and prove compliance with government and industry security requirements include security vulnerability testing and stealth penetration testing. Progent also offers disaster recovery planning consulting and business continuity planning consulting to help ensure you can resume operations quickly after a foreseeable catastrophe.
How to Get Started with Progent's ProSight IT Asset Management Service
To learn more about Progent's ProSight IT Asset Management service and to learn how Progent can help your company to simplify your IT documentation management, call 1-800-993-9400 or visit Contact Progent.