Remote Network Management for Small and Midsize Businesses
ProSight IT Asset Management
Create and Share IT Asset Documentation
Good IT documentation management can reduce network support time by 50%. Making network infrastructure information available quickly and easily can turn a potential crisis into a minor glitch. ProSight IT Asset Management is a an IT documentation management service that simplifies the processes of generating, updating, organizing, sharing, and securing essential information about your network infrastructure, applications, and management procedures. A cloud-based service available for a low monthly subscription, ProSight IT Asset Management features a central location for storing and sharing all documents associated with managing and supporting your business network like standard operating procedures (SOPs), self-service videos, network topology diagrams and password logs. ProSight IT Asset Management can also automate data collection such as IP addresses and serial numbers and integrates with leading professional services automation platforms.
Progent's ProSight IT Asset Management service is built on a leading network documentation management engine and is offered to Progent's customers on a subscription bases at a low monthly price. Information you can capture and share using ProSight IT Asset Management includes data about devices like servers, workstations, firewalls, routers, switches, access points, SAN and NAS storage, smartphones, or any other networked device. You can automate data collection about most network-attached devices by synchronizing with remote monitoring and management platforms like ProSight LAN Watch. Additional IT assets you can documents include SSL certificates and domain licenses so you can be warned when an expiration is approaching. You can also gather, organize and share technical articles or documents about standard operating procedures like how to onboard or offboard employees or how to deploy a SQL Server. Another valuable feature of ProSight IT Asset Management is a secure password management tool that saves time and enhances security and compliance.
What ProSight IT Asset Management Does
ProSight IT Asset Management divides documented infrastructure assets into primary groups consisting of Core Assets, Procedures, and Apps and Services. Together, these document groups provide a comprehensive view of your network environment. Core Assets are categorized as Configurations, Locations, Contacts, Domain Tracker, SSL Tracker, and Passwords. These standardized asset categories have pre-assigned and fixed attribute classes to maximize compatibility with RMM platforms for automated data collection and real-time synchronization. Configurations include networked devices and endpoints with and without IP addresses (e.g., servers and switches with, displays and UPS units without). SSL Tracker collects certificate information, tracks them over time, monitors changes, and automatically alerts you when a certificate is about to expire. Domain Tracker works similarly with domain names. The Password vault archives general and embedded passwords to the cloud using SOC-2 compliant security. Stored passwords can be audited, versioned, and easily located by authorized personnel.
Procedures, which are listed under Documents in the ProSight IT Asset Management control panel, include unstructured procedural and reference documents like standard operating procedures, self-service instructions, and knowledge-base articles and videos. You can download documents from a wide variety of sources and control fine-grain access restrictions.
Apps and Services are considered Flexible Assets and are described in structured documentation concerned with IT infrastructure, apps and services. Over 600 out-of-the-box templates are included with ProSight IT Asset Management services. These templates document various common procedures based on leading practices and can be restructured to suit your requirements. You can also add your own documents. Examples of flexible assets include Active Directory, line-of-business software, email, backup/restore, Wi-Fi, LAN and WAN. You can import any type of file into your Apps and Services documentation.
By creating relationships among associated IT assets documented in ProSight IT Asset Management, updates to one document carry over automatically to linked documents. This makes it possible to keep vast amounts of documentation up to date without the tedious and error-prone process of manual revisions. An example of using linked documents to save management time would be determining all the network devices a terminated employee had permissions to access, identifying all the current employees authorized to access those same devices, and informing them about password changes.
Major Features of ProSight IT Asset Management
ProSight IT Asset Management includes a growing list of capabilities that provide an advanced IT documentation management solution at a small-business price. Important capabilities include:
- Tracking for All Network Assets: The asset tracking engine lets you define and enforce documentation structures to meet your requirements for tracking and associating network assets.
- Comprehensive Password Management: Password management capabilities feature secure password storage, management, and policy enforcement, quick access for authorized users, and full auditing.
- Cross-document Relationship Linking: You can establish relationships among network components so modifications to an item in one document automatically cause changes to related items in other documents, saving time and avoiding costly errors.
- SSL and Domain Tracking and Alerts: The SSL certificate tracker and Domain tracker engines generate alerts to warn about impending expirations. The Domain tracker also protects against DNS changes. All changes are tracked as revisions.
- SOC 2 Compliant Security: Security features include granular access control, version management, and extensive activity logging. The Information hierarchy is based on roles, users and groups.
- Collaboration and Sharing: Granular access control supports secure document sharing.
- Permanent Audit Trail: You can review which documentation data has been accessed, generated, modified or deleted, and you can restore deleted or missing items.
- Version Control with Instant Rollback: Automatic versioning and rollback applies to passwords, network devices, domains, SSL certificates, and custom asset types
- System-wide Search: You can search across all classes of IT assets and promptly locate critical data such as serial and model numbers, IP addresses, passwords, procedures, or business apps.
Smaller companies often allow network documentation to manage itself. As a result, when a crisis occurs you have to scramble to come up with vital information such as passwords, network diagrams, certificate and domain expirations, IP addresses, or the model numbers and patch levels of network appliances. Key data may be stashed in emails, sticky notes, an ex-employee's head, or stored in spread sheets or Word documents. To make matters worse, IT documentation you manage to find may not have been kept completely up to date and therefore has to be confirmed. Once you manage to dig up information you think is accurate, it can be difficult to correlate it with other information in a meaningful way. If the host of a virtual machine suddenly needs to be replaced, it can take costly time to figure out which applications, services and users may be affected. Poor IT documentation wastes time. Up to 20% of IT support time is reportedly spent trying to find information needed to fix the underlying problem.
Download Progent's ProSight IT Asset Management Datasheet
To download a single-page datasheet in PDF format describing Progent's ProSight IT Asset Management service, click:
Progent's ProSight IT Asset Management Service Datasheet. (PDF - 87 KB)
Other ProSight Managed Services Offered by Progent
Besides ProSight IT Asset Management, Progent's ProSight portfolio of IT management services includes other value-priced offerings that allow you to outsource key facets of network management including security, backup/recovery, and email content filtering. By partnering with leading-edge IT management technology companies, Progent can provide small and mid-size businesses the advantages of the same modern solutions deployed by global enterprises to monitor and manage their networks.
Managed services available from Progent include:
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so any potential problems can be resolved before they have a chance to disrupt productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting. - ProSight LAN Watch with NinjaOne RMM: Unified RMM for Networks, Servers, and Desktops
ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for managing your network, server, and desktop devices by providing tools for streamlining common tedious jobs. These can include health monitoring, update management, automated repairs, endpoint deployment, backup and restore, anti-virus response, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alert to your designated IT management personnel and your Progent technical consultant so that potential problems can be taken care of before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting. - ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services. - ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of in-depth management reporting tools created to work with the industry's leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications. - ProSight Data Protection Services (DPS): Backup and Recovery Services
Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup operations and enable non-disruptive backup and fast restoration of critical files, applications, system images, plus virtual machines. ProSight DPS lets your business protect against data loss caused by hardware breakdown, natural calamities, fire, malware like ransomware, human error, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed backup services are most appropriate for your network. - ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver web-based control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection. - ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured online account and enter your password you are asked to verify who you are via a unit that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized as this added form of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate several verification devices. To find out more about ProSight Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security. - Progent's Outsourced/Shared Call Center: Support Desk Managed Services
Progent's Support Center managed services enable your IT group to outsource Help Desk services to Progent or split activity for support services seamlessly between your in-house support team and Progent's extensive pool of certified IT service technicians, engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk Service offers a transparent supplement to your internal network support resources. End user interaction with the Help Desk, delivery of technical assistance, problem escalation, trouble ticket generation and tracking, performance measurement, and management of the support database are cohesive whether incidents are taken care of by your internal IT support staff, by Progent's team, or both. Learn more about Progent's outsourced/co-managed Call Desk services. - Active Protection Against Ransomware: AI-based Ransomware Detection and Remediation
Progent's Active Defense Against Ransomware is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. Progent ASM services protect on-premises and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ransomware protection and recovery services. - Patch Management: Patch Management Services
Progent's support services for patch management provide businesses of all sizes a versatile and affordable solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. In addition to optimizing the protection and functionality of your IT environment, Progent's patch management services permit your in-house IT team to focus on line-of-business projects and activities that derive maximum business value from your network. Learn more about Progent's software/firmware update management services. - ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services. - ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to defend physical and virtual endpoint devices against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the entire malware attack progression including filtering, identification, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense. - ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent'sProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
To download a white paper explaining why managed services are quickly takingthe place of the old break/fix model of network support outsourcing for small and mid-size companies, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability either to counter ransomware or recover rapidly after an attack by a ransomware strain such as Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), Phobos, Snatch or Nephilim. Progent will work with you personally to gather information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery system that minimizes your exposure to a ransomware attack and meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.
Additional Value-priced Services Packages Available from Progent
Specially priced service packages offered by Progent to help you achieve and prove compliance with government and industry security requirements include security vulnerability testing and stealth penetration testing. Progent also offers disaster recovery planning consulting and business continuity planning consulting to help ensure you can resume operations quickly after a foreseeable catastrophe.
How to Get Started with Progent's ProSight IT Asset Management Service
To learn more about Progent's ProSight IT Asset Management service and to learn how Progent can help your company to simplify your IT documentation management, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Oracle Enterprise Manager Consult
Top Oracle 10g Setup and Support
Progent offers fast and affordable remote access to a certified Oracle database administration consultant or an Oracle software programmer. Progent offers advanced database administration services for any version of Oracle's RDBMS platform and can also assist you to design, create, enhance, or fix Oracle applications written with SQL and PL/SQL. Progent also offers support for Data Guard replication technologies and Oracle Recovery Manager.
ISA 2006 Consulting
Microsoft ISA Server 2006 Onsite Technical Support
Application Publishing with Internet Security and Acceleration Server 2006 provides greater control over intranet applications while supporting enhanced productivity by making these applications available to authorized remote or mobile users. Internet Security and Acceleration Server 2006 can protect business applications, services, and information throughout all network components with application-layer filtering and comprehensive publishing tools. Progent's Microsoft-premier ISA Server 2006 experts can help you plan, install, configure, and support Internet Security and Acceleration Server on your network so your company achieves a smart and affordable balance of protection, convenience, and performance.
ProSight Small Business Private Clouds Specialist
Private Cloud Hosting for Virtual Data Centers Consultant
Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small or mid-size company's production servers in a solution that delivers the highest level of availability and expandability and is also easy to migrate to another host. ProSight Virtual Hosting services are based upon proven virtualization architectures that allow small companies with multi- platform environments to economize significantly on the expense of capital equipment, infrastructure support, and IT management while benefiting from enterprise-class reliability and an unprecedented level of vendor independence.
Google Android integration Support Services
Android Touchdown Remote Troubleshooting
Progent's veteran team of network consultants and application experts have extensive background providing online and on-premises assistance for organizations of any size who need to integrate Android phones into their information networks so that users can work together from virtually anywhere. Progent has the range of skills to resolve technical problems that span multiple manufacturers and that entail a combination of older and up-to-date information technology. Progent offers affordable online expertise to assist you with any aspect of planning, implementing, managing and troubleshooting your BYOD solution. Progent can provide occasional support to help you to handle particularly challenging technical issues, or Progent can provide outsourced or co-sourced project management support to ensure that you complete strategic network initiatives on schedule and on budget. Progent can help with local, cloud-centric, or hybrid networks and offers support for all major operating systems, apps, management utilities and hardware infrastructure. Progent also can provide customized group or one-on-one classes to show you how to manage and operate Android phones securely and productively.
Integration Support Co-managed Service Desk
Emergency Technology Consulting Services Co-managed Heldesk
Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Help Desk services are provided at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
ISA 2004 Firewall Outsourcing
Internet Security and Acceleration Server Consultant Services
Progent's certified Internet Security and Acceleration Server consulting experts have extensive backgrounds creating corporate security designs for IT networks with multiple locations, remote workers, and mission-critical web-based applications. A Progent ISA Server engineer can help your small company plan and deploy a configuration of Microsoft ISA Server 2004 that supports your IT security needs without limiting your productivity.
Aironet 2800 Access Point Remote Troubleshooting
Aironet Wireless AP Onsite Technical Support
Progent's Cisco certified Wi-Fi consultants can provide affordable remote and on-premises help for both end-of-life and current Wave 2 Aironet wireless APs and Progent can help your business to plan and maintain wireless environments that incorporate indoor and outside/industrial Aironet access points.
Top Microsoft Exchange 2016 Migration Planning Network Consulting
Exchange 2016 Migration Consultant Services
Progent can assist you in any and all facets of your migration to Exchange 2016 including designing high availability (HA) system topology for a local, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization design; specifying mass storage requirements for your virtual machines, databases and logs; setting up hardware load balancing (HLB) for high-availability CAS services; designing, setting up and testing Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
64-bit Upgrade Integration
64-bit Migration Consulting
Progent's Microsoft-certified engineers can assist your organization to enhance your servers and/or desktops from 32 bits to 64 bits. Progent can help you to calculate the risks and benefits of migrating to 64-bit computing, design an efficient upgrade process that reduces operational interruptions, and deliver inexpensive, professional online support to aid your organization to configure 64-bit software and application software on your current computers.
Remote Support Services ProSight Ransomware Recovery
Largest ProSight Active Security Monitoring Consult
Progent's ProSight Active Security Monitoring (ASM) incorporates cutting edge behavior-based analysis tools from SentinelOne to defend endpoint devices as well as servers and VMs against known as well as new ransomware variants like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Select Topic: