Good IT documentation management can reduce network support time by 50%. Making network infrastructure information available quickly and easily can turn a potential crisis into a minor glitch. ProSight IT Asset Management is a an IT documentation management service that simplifies the processes of generating, updating, organizing, sharing, and securing essential information about your network infrastructure, applications, and management procedures. A cloud-based service available for a low monthly subscription, ProSight IT Asset Management features a central location for storing and sharing all documents associated with managing and supporting your business network like standard operating procedures (SOPs), self-service videos, network topology diagrams and password logs. ProSight IT Asset Management can also automate data collection such as IP addresses and serial numbers and integrates with leading professional services automation platforms.
Progent's ProSight IT Asset Management service is built on a leading network documentation management engine and is offered to Progent's customers on a subscription bases at a low monthly price. Information you can capture and share using ProSight IT Asset Management includes data about devices like servers, workstations, firewalls, routers, switches, access points, SAN and NAS storage, smartphones, or any other networked device. You can automate data collection about most network-attached devices by synchronizing with remote monitoring and management platforms like ProSight LAN Watch. Additional IT assets you can documents include SSL certificates and domain licenses so you can be warned when an expiration is approaching. You can also gather, organize and share technical articles or documents about standard operating procedures like how to onboard or offboard employees or how to deploy a SQL Server. Another valuable feature of ProSight IT Asset Management is a secure password management tool that saves time and enhances security and compliance.
What ProSight IT Asset Management Does
ProSight IT Asset Management divides documented infrastructure assets into primary groups consisting of Core Assets, Procedures, and Apps and Services. Together, these document groups provide a comprehensive view of your network environment. Core Assets are categorized as Configurations, Locations, Contacts, Domain Tracker, SSL Tracker, and Passwords. These standardized asset categories have pre-assigned and fixed attribute classes to maximize compatibility with RMM platforms for automated data collection and real-time synchronization. Configurations include networked devices and endpoints with and without IP addresses (e.g., servers and switches with, displays and UPS units without). SSL Tracker collects certificate information, tracks them over time, monitors changes, and automatically alerts you when a certificate is about to expire. Domain Tracker works similarly with domain names. The Password vault archives general and embedded passwords to the cloud using SOC-2 compliant security. Stored passwords can be audited, versioned, and easily located by authorized personnel.
Core network assets are documented with standardized attribute fields that can be populated automatically
Procedures, which are listed under Documents in the ProSight IT Asset Management control panel, include unstructured procedural and reference documents like standard operating procedures, self-service instructions, and knowledge-base articles and videos. You can download documents from a wide variety of sources and control fine-grain access restrictions.
Apps and Services are considered Flexible Assets and are described in structured documentation concerned with IT infrastructure, apps and services. Over 600 out-of-the-box templates are included with ProSight IT Asset Management services. These templates document various common procedures based on leading practices and can be restructured to suit your requirements. You can also add your own documents. Examples of flexible assets include Active Directory, line-of-business software, email, backup/restore, Wi-Fi, LAN and WAN. You can import any type of file into your Apps and Services documentation.
You can customize documentation for flexible network assets and include images, videos and web links
By creating relationships among associated IT assets documented in ProSight IT Asset Management, updates to one document carry over automatically to linked documents. This makes it possible to keep vast amounts of documentation up to date without the tedious and error-prone process of manual revisions. An example of using linked documents to save management time would be determining all the network devices a terminated employee had permissions to access, identifying all the current employees authorized to access those same devices, and informing them about password changes.
Major Features of ProSight IT Asset Management
ProSight IT Asset Management includes a growing list of capabilities that provide an advanced IT documentation management solution at a small-business price. Important capabilities include:
Enterprise-class Service for Small and Midsize Businesses
- Tracking for All Network Assets: The asset tracking engine lets you define and enforce documentation structures to meet your requirements for tracking and associating network assets.
- Comprehensive Password Management: Password management capabilities feature secure password storage, management, and policy enforcement, quick access for authorized users, and full auditing.
- Cross-document Relationship Linking: You can establish relationships among network components so modifications to an item in one document automatically cause changes to related items in other documents, saving time and avoiding costly errors.
- SSL and Domain Tracking and Alerts: The SSL certificate tracker and Domain tracker engines generate alerts to warn about impending expirations. The Domain tracker also protects against DNS changes. All changes are tracked as revisions.
- SOC 2 Compliant Security: Security features include granular access control, version management, and extensive activity logging. The Information hierarchy is based on roles, users and groups.
- Collaboration and Sharing: Granular access control supports secure document sharing.
- Permanent Audit Trail: You can review which documentation data has been accessed, generated, modified or deleted, and you can restore deleted or missing items.
- Version Control with Instant Rollback: Automatic versioning and rollback applies to passwords, network devices, domains, SSL certificates, and custom asset types
- System-wide Search: You can search across all classes of IT assets and promptly locate critical data such as serial and model numbers, IP addresses, passwords, procedures, or business apps.
Smaller companies often allow network documentation to manage itself. As a result, when a crisis occurs you have to scramble to come up with vital information such as passwords, network diagrams, certificate and domain expirations, IP addresses, or the model numbers and patch levels of network appliances. Key data may be stashed in emails, sticky notes, an ex-employee's head, or stored in spread sheets or Word documents. To make matters worse, IT documentation you manage to find may not have been kept completely up to date and therefore has to be confirmed. Once you manage to dig up information you think is accurate, it can be difficult to correlate it with other information in a meaningful way. If the host of a virtual machine suddenly needs to be replaced, it can take costly time to figure out which applications, services and users may be affected. Poor IT documentation wastes time. Up to 20% of IT support time is reportedly spent trying to find information needed to fix the underlying problem.
ProSight IT Asset Management service solves the infrastructure documentation management problem the same way large organizations do it, by using a unified platform integrated with advanced PSA and RMM tools. This solution enforces best practices and utilizes automation to reduce the volume of trouble tickets and resolve the remaining technical issues quickly. By reducing IT support time and increasing network availability and productivity, return on investment (ROI) can be a matter of months. Sound IT documentation cuts IT support costs further by enabling effective self service for end users and by making it easier for Tier 1 technicians to provide services that would otherwise require Tier 2 support.
Download Progent's ProSight IT Asset Management Datasheet
To download a single-page datasheet in PDF format describing Progent's ProSight IT Asset Management service, click:
Progent's ProSight IT Asset Management Service Datasheet. (PDF - 87 KB)
Other ProSight Managed Services Offered by Progent
Besides ProSight IT Asset Management, Progent's ProSight portfolio of IT management services includes other value-priced offerings that allow you to outsource key facets of network management including security, backup/recovery, and email content filtering. By partnering with leading-edge IT management technology companies, Progent can provide small and mid-size businesses the advantages of the same modern solutions deployed by global enterprises to monitor and manage their networks.
Managed services available from Progent include:
Download Progent's 10 Benefits of Managed IT Services White Paper
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard physical and virtual endpoint devices against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Backup and Disaster Recovery Services
Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services, a family of management offerings that provide backup-as-a-service. ProSight DPS products automate and track your data backup processes and allow non-disruptive backup and fast restoration of vital files, apps, system images, and virtual machines. ProSight DPS lets you protect against data loss caused by hardware failures, natural calamities, fire, malware like ransomware, human error, malicious employees, or software glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide centralized control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so all potential problems can be addressed before they can impact productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- Progent Active Protection Against Ransomware: Machine Learning-based Ransomware Detection and Remediation
Progent's Active Defense Against Ransomware is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. Progent Active Security Monitoring services protect local and cloud resources and provides a unified platform to manage the entire threat lifecycle including blocking, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ransomware protection and recovery services.
- Outsourced/Co-managed Call Center: Call Center Managed Services
Progent's Call Desk managed services allow your IT group to outsource Support Desk services to Progent or divide responsibilities for Help Desk services seamlessly between your in-house network support team and Progent's nationwide roster of IT support engineers and subject matter experts (SMEs). Progent's Shared Service Desk provides a smooth extension of your internal network support team. End user access to the Service Desk, provision of support services, escalation, ticket creation and tracking, performance measurement, and management of the support database are consistent regardless of whether issues are resolved by your in-house network support organization, by Progent, or both. Read more about Progent's outsourced/co-managed Help Desk services.
- Patch Management: Patch Management Services
Progent's managed services for patch management offer organizations of any size a versatile and affordable solution for evaluating, validating, scheduling, applying, and documenting updates to your ever-evolving information network. In addition to optimizing the security and functionality of your computer network, Progent's software/firmware update management services free up time for your in-house IT staff to focus on more strategic initiatives and activities that deliver the highest business value from your network. Read more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a protected application and enter your password you are requested to verify who you are on a unit that only you have and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized as this second form of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You may designate multiple verification devices. To learn more about ProSight Duo identity validation services, visit Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing line of in-depth management reporting plug-ins created to integrate with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
To download a white paper explaining why managed services are rapidly replacing the old break/fix model of IT support for small and mid-size companies, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability to counter ransomware or recover rapidly following an attack by a ransomware variant like Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), DopplePaymer, Snatch or Nephilim. Progent will consult with you personally to gather information about your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup system that minimizes your vulnerability to a ransomware attack and meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Value-priced Services Packages Available from Progent
Specially priced service packages offered by Progent to help you achieve and prove compliance with government and industry security requirements include security vulnerability testing and stealth penetration testing. Progent also offers disaster recovery planning consulting and business continuity planning consulting to help ensure you can resume operations quickly after a foreseeable catastrophe.
How to Get Started with Progent's ProSight IT Asset Management Service
To learn more about Progent's ProSight IT Asset Management service and to learn how Progent can help your company to simplify your IT documentation management, call 1-800-993-9400 or visit Contact Progent.