Good IT documentation management can reduce network support time by 50%. Making network infrastructure information available quickly and easily can turn a potential crisis into a minor glitch. ProSight IT Asset Management is a an IT documentation management service that simplifies the processes of generating, updating, organizing, sharing, and securing essential information about your network infrastructure, applications, and management procedures. A cloud-based service available for a low monthly subscription, ProSight IT Asset Management features a central location for storing and sharing all documents associated with managing and supporting your business network like standard operating procedures (SOPs), self-service videos, network topology diagrams and password logs. ProSight IT Asset Management can also automate data collection such as IP addresses and serial numbers and integrates with leading professional services automation platforms.
Progent's ProSight IT Asset Management service is built on a leading network documentation management engine and is offered to Progent's customers on a subscription bases at a low monthly price. Information you can capture and share using ProSight IT Asset Management includes data about devices like servers, workstations, firewalls, routers, switches, access points, SAN and NAS storage, smartphones, or any other networked device. You can automate data collection about most network-attached devices by synchronizing with remote monitoring and management platforms like ProSight LAN Watch. Additional IT assets you can documents include SSL certificates and domain licenses so you can be warned when an expiration is approaching. You can also gather, organize and share technical articles or documents about standard operating procedures like how to onboard or offboard employees or how to deploy a SQL Server. Another valuable feature of ProSight IT Asset Management is a secure password management tool that saves time and enhances security and compliance.
What ProSight IT Asset Management Does
ProSight IT Asset Management divides documented infrastructure assets into primary groups consisting of Core Assets, Procedures, and Apps and Services. Together, these document groups provide a comprehensive view of your network environment. Core Assets are categorized as Configurations, Locations, Contacts, Domain Tracker, SSL Tracker, and Passwords. These standardized asset categories have pre-assigned and fixed attribute classes to maximize compatibility with RMM platforms for automated data collection and real-time synchronization. Configurations include networked devices and endpoints with and without IP addresses (e.g., servers and switches with, displays and UPS units without). SSL Tracker collects certificate information, tracks them over time, monitors changes, and automatically alerts you when a certificate is about to expire. Domain Tracker works similarly with domain names. The Password vault archives general and embedded passwords to the cloud using SOC-2 compliant security. Stored passwords can be audited, versioned, and easily located by authorized personnel.
Core network assets are documented with standardized attribute fields that can be populated automatically
Procedures, which are listed under Documents in the ProSight IT Asset Management control panel, include unstructured procedural and reference documents like standard operating procedures, self-service instructions, and knowledge-base articles and videos. You can download documents from a wide variety of sources and control fine-grain access restrictions.
Apps and Services are considered Flexible Assets and are described in structured documentation concerned with IT infrastructure, apps and services. Over 600 out-of-the-box templates are included with ProSight IT Asset Management services. These templates document various common procedures based on leading practices and can be restructured to suit your requirements. You can also add your own documents. Examples of flexible assets include Active Directory, line-of-business software, email, backup/restore, Wi-Fi, LAN and WAN. You can import any type of file into your Apps and Services documentation.
You can customize documentation for flexible network assets and include images, videos and web links
By creating relationships among associated IT assets documented in ProSight IT Asset Management, updates to one document carry over automatically to linked documents. This makes it possible to keep vast amounts of documentation up to date without the tedious and error-prone process of manual revisions. An example of using linked documents to save management time would be determining all the network devices a terminated employee had permissions to access, identifying all the current employees authorized to access those same devices, and informing them about password changes.
Major Features of ProSight IT Asset Management
ProSight IT Asset Management includes a growing list of capabilities that provide an advanced IT documentation management solution at a small-business price. Important capabilities include:
Enterprise-class Service for Small and Midsize Businesses
- Tracking for All Network Assets: The asset tracking engine lets you define and enforce documentation structures to meet your requirements for tracking and associating network assets.
- Comprehensive Password Management: Password management capabilities feature secure password storage, management, and policy enforcement, quick access for authorized users, and full auditing.
- Cross-document Relationship Linking: You can establish relationships among network components so modifications to an item in one document automatically cause changes to related items in other documents, saving time and avoiding costly errors.
- SSL and Domain Tracking and Alerts: The SSL certificate tracker and Domain tracker engines generate alerts to warn about impending expirations. The Domain tracker also protects against DNS changes. All changes are tracked as revisions.
- SOC 2 Compliant Security: Security features include granular access control, version management, and extensive activity logging. The Information hierarchy is based on roles, users and groups.
- Collaboration and Sharing: Granular access control supports secure document sharing.
- Permanent Audit Trail: You can review which documentation data has been accessed, generated, modified or deleted, and you can restore deleted or missing items.
- Version Control with Instant Rollback: Automatic versioning and rollback applies to passwords, network devices, domains, SSL certificates, and custom asset types
- System-wide Search: You can search across all classes of IT assets and promptly locate critical data such as serial and model numbers, IP addresses, passwords, procedures, or business apps.
Smaller companies often allow network documentation to manage itself. As a result, when a crisis occurs you have to scramble to come up with vital information such as passwords, network diagrams, certificate and domain expirations, IP addresses, or the model numbers and patch levels of network appliances. Key data may be stashed in emails, sticky notes, an ex-employee's head, or stored in spread sheets or Word documents. To make matters worse, IT documentation you manage to find may not have been kept completely up to date and therefore has to be confirmed. Once you manage to dig up information you think is accurate, it can be difficult to correlate it with other information in a meaningful way. If the host of a virtual machine suddenly needs to be replaced, it can take costly time to figure out which applications, services and users may be affected. Poor IT documentation wastes time. Up to 20% of IT support time is reportedly spent trying to find information needed to fix the underlying problem.
ProSight IT Asset Management service solves the infrastructure documentation management problem the same way large organizations do it, by using a unified platform integrated with advanced PSA and RMM tools. This solution enforces best practices and utilizes automation to reduce the volume of trouble tickets and resolve the remaining technical issues quickly. By reducing IT support time and increasing network availability and productivity, return on investment (ROI) can be a matter of months. Sound IT documentation cuts IT support costs further by enabling effective self service for end users and by making it easier for Tier 1 technicians to provide services that would otherwise require Tier 2 support.
Download Progent's ProSight IT Asset Management Datasheet
To download a single-page datasheet in PDF format describing Progent's ProSight IT Asset Management service, click:
Progent's ProSight IT Asset Management Service Datasheet. (PDF - 87 KB)
Other ProSight Managed Services Offered by Progent
Besides ProSight IT Asset Management, Progent's ProSight portfolio of IT management services includes other value-priced offerings that allow you to outsource key facets of network management including security, backup/recovery, and email content filtering. By partnering with leading-edge IT management technology companies, Progent can provide small and mid-size businesses the advantages of the same modern solutions deployed by global enterprises to monitor and manage their networks.
Managed services available from Progent include:
Download Progent's 10 Benefits of Managed IT Services White Paper
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to guard physical and virtual endpoints against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete malware attack progression including filtering, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to deliver web-based control and comprehensive security for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so that all looming problems can be resolved before they have a chance to impact productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
To view a white paper describing why managed services are quickly takingthe place of the traditional break/fix model of IT support outsourcing for small and mid-size companies, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance consultant. The interview is intended to help assess your organization's ability either to defend against ransomware or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup procedures, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup/recovery system that minimizes your exposure to a ransomware attack and meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Value-priced Services Packages Available from Progent
Specially priced service packages offered by Progent to help you achieve and prove compliance with government and industry security requirements include security vulnerability testing and stealth penetration testing. Progent also offers disaster recovery planning consulting and business continuity planning consulting to help ensure you can resume operations quickly after a foreseeable catastrophe.
How to Get Started with Progent's ProSight IT Asset Management Service
To learn more about Progent's ProSight IT Asset Management service and to learn how Progent can help your company to simplify your IT documentation management, call 1-800-993-9400 or visit Contact Progent.