Network Support for Mid-size Businesses
ProSight IT Asset Management
Create and Share IT Asset Documentation
Introduction to ProSight IT Asset Management
By managing your IT documentation efficiently, you can cut wasted network support time in half. In a crisis, fast access to vital information can mean the difference between a minor glitch and major downtime. ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, locate, retrieve and protect information about your network infrastructure, processes, applications, and services. ProSight IT Asset Management includes a centralized repository for all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management offers a high level of automation for gathering and associating IT information and synchronizes with popular remote monitoring and management (RMM) and professional services automation (PSA) platforms.
Progent's ProSight IT Asset Management service utilizes a world-class IT documentation management platform and is available for a low, fixed monthly fee to Progent's IT consulting clients. Information you can organize and share with ProSight IT Asset Management includes network-attached devices such as servers, workstations, mobile devices, firewalls, switches, wireless access points, SAN storage or any other device with or without an IP address. You can capture information about most network devices automatically by synchronizing with RMM software such as ProSight LAN Watch. Other IT assets you can document with ProSight IT Asset Management include SSL certificates, domains, and licenses so you can be alerted automatically about impending expirations. You can also import and share knowledge base articles or documents describing standard procedures such as how to onboard a new employee or how to set up a SQL Server. In addition, ProSight IT Asset Management features powerful password management capabilities.
How ProSight IT Asset Management Works
ProSight IT Asset Management organizes your IT documentation according to Core Assets, Procedures, and Apps and Services. Combined, these provide a panoramic view of your IT ecosystem. There are six types of Core Assets: Configurations, Locations, Contacts, Domain Tracker, SSL Tracker, and Passwords. All these asset types have fixed attributes to ensure maximum compatibility with RMM tools for automatic capture and synchronization. Configurations include network-attached devices and endpoints with IP addresses (e.g., servers, desktops, switches, access points) as well as devices with no IP address such as displays and UPS devices. SSL Tracker captures certificates, queries them over time, tracks changes and, like Domain Tracker, automatically notifies you of approaching expirations. The Password management feature stores passwords in the cloud with SOC-2 compliant security. Passwords can be audited, versioned, and quickly found when you need them.
Procedures in the ProSight IT Asset Management control panel are listed under Documents and include unstructured procedural and reference documentation such as standard operating procedures (SOPs), processes and How-To's. You can import documents from multiple sources and build up restricted-access and public knowledge bases that can take the load off your IT support resources and optimize productivity by enabling employee self service.
Apps and Services are so-called Flexible Assets and are described in structured documentation covering network infrastructure, applications and services. ProSight IT Asset Management includes more than 600 templates, based on industry best practices, for documenting procedures. You also have the option of designing your own documentation structure. Examples of flexible assets are Active Directory, line-of-business applications, email, backup, LAN and WAN. You can upload any type of file, including executables, into your procedural and reference documentation.
By establishing associations between related items documented in ProSight IT Asset Management, changes in one document automatically ripple through to linked ones. This provides instant and continuously improving insights into your IT infrastructure. Associating related items can save considerable time when you perform common tasks such as determining the devices a terminated employee had access to, identifying all remaining employees with access to those devices, and alerting them of a password change.
Top Features of ProSight IT Asset Management
ProSight IT Asset Management includes a continually expanding array of features that provide enterprise-class IT documentation management at an ultra-affordable price. Key features include:
- Ability to Track All IT Assets: Asset tracking engine allows you to specify and enforce documentation standards to match your needs for tracking and linking IT assets including complex elements like virtualization and wireless
- Advanced Password Management: Password management system features next-generation password vault and management, policy enforcement, fast access for authorized personnel, and extensive auditing
- Relationship Mapping: Associate related elements of your IT infrastructure so changes in one document automatically ripple through to linked ones, providing instant and continuously improving insights and eliminating tedious and costly research
- Domain and SSL Tracking: Domain tracker engine continuously protects your domain names against expiration and DNS changes. Any changes are tracked as revisions, and you can configure upcoming expirations to send alerts.
- SOC 2 Compliant Security: Granular access control, version management and detailed activity logs. Information hierarchy based on roles, users and groups.
- Documentation Collaboration: Selective and secure document sharing with colleagues, partners and third parties
- Immutable Audit Trail: View any documentation info that is accessed, created, revised or removed. Easily restore deleted or missing items
- Version Control with Rollback: Automatic versioning and easy rollback capability includes passwords, devices, domains, SSL certificates, and custom asset types
- Deep Search: Search across all classes of IT assets and quickly find crucial information like serial numbers, IP addresses, passwords, procedures, or business applications.
Small and mid-size businesses have notoriously poor documentation about their IT infrastructure. Vital information about things like passwords, certificate expirations, and IP addresses plus key procedures like backup/recovery may be buried in emails, scrawled on sticky notes, locked in someone's head, or randomly distributed among spread sheets, SharePoint sites and Word documents. Worse, crucial IT documentation is rarely kept up to date and is usually impossible to correlate automatically. If an employee leaves, vital information about IT infrastructure may be lost or compromised. If a switch needs to be upgraded or replaced, it can take precious time to determine which applications and users may be impacted. The penalty for poor IT documentation is wasted time. Up to 20% of IT support time is spent hunting for the information needed to resolve issues.
ProSight IT Asset Management service solves the infrastructure documentation problem the way major enterprises do: by using a world-class IT documentation management platform tightly integrated with world class PSA and RMM systems. This combination provides a high level of standardization, which enforces best practices, and time-saving automation. The bottom line is your bottom line. You get fast ROI, typically within a few months, by minimizing network repair time, maximizing network productivity, and bolstering network security. Thorough and accurate IT documentation also saves direct IT support costs by enabling more self service for end users and by allowing Tier 1 technicians to perform much of the work that would otherwise require a Tier 2 engineer.
Download Progent's ProSight IT Asset Management Datasheet
To download a single-page datasheet in PDF format describing Progent's ProSight IT Asset Management service, click:
Progent's ProSight IT Asset Management Service Datasheet. (PDF - 87 KB)
Other ProSight Managed Services Offered by Progent
Besides ProSight IT Asset Management, Progent's ProSight suite of IT management services includes other value-priced offerings that cover key facets of your information network including security, backup/recovery, and email content filtering. By partnering with leading-edge IT management technology companies, Progent can provide small and mid-size businesses the advantages of the same modern solutions deployed by global enterprises to monitor and manage their networks.
Managed services available from Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior analysis technology to defend physical and virtual endpoint devices against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery. - ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent'sProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering. - ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery Services
Progent has partnered with leading backup software companies to create ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and allow non-disruptive backup and rapid restoration of important files/folders, applications, system images, and VMs. ProSight DPS lets your business protect against data loss caused by hardware failures, natural calamities, fire, malware such as ransomware, user error, malicious insiders, or software glitches. Managed backup services available in the ProSight DPS product family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these managed backup services are most appropriate for your IT environment. - ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering. - ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services. - ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring services. - ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services. - Progent Active Defense Against Ransomware: AI-based Ransomware Identification and Cleanup
Progent's Active Protection Against Ransomware is an endpoint protection managed service that utilizes cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. Progent ASM services protect local and cloud-based resources and provides a single platform to address the complete malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ransomware protection and cleanup services. - Progent's Outsourced/Shared Help Desk: Support Desk Managed Services
Progent's Call Center managed services enable your information technology staff to offload Call Center services to Progent or divide activity for Help Desk services seamlessly between your internal support staff and Progent's extensive pool of IT service technicians, engineers and subject matter experts (SMEs). Progent's Co-managed Service Desk offers a seamless supplement to your internal support resources. Client interaction with the Service Desk, provision of technical assistance, issue escalation, ticket creation and tracking, efficiency metrics, and management of the support database are cohesive whether incidents are resolved by your internal IT support group, by Progent, or a mix of the two. Learn more about Progent's outsourced/shared Call Center services. - Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management provide organizations of any size a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT network. In addition to optimizing the protection and reliability of your computer network, Progent's software/firmware update management services free up time for your in-house IT team to focus on more strategic projects and tasks that deliver maximum business value from your network. Read more about Progent's patch management services. - ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a secured application and enter your password you are requested to confirm who you are via a device that only you have and that uses a different network channel. A broad range of devices can be used for this added means of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You can designate several validation devices. For details about Duo two-factor identity validation services, go to Duo MFA two-factor authentication services for access security. - ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of in-depth reporting plug-ins created to integrate with the industry's leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
To download a white paper describing why managed services are quickly takingthe place of the traditional break/fix model of IT support outsourcing for small and mid-size organizations, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance expert. The interview is intended to help assess your company's ability either to block ransomware or recover rapidly after an assault by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Phobos, LockBit or Egregor. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery procedures, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery system that reduces your exposure to ransomware and aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Additional Value-priced Services Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.
How to Get Started with Progent's ProSight IT Asset Management Service
To find out more details about Progent's ProSight IT Asset Management service and to learn how Progent can help your company to simplify your IT documentation management, call 1-800-993-9400 or visit Contact Progent.
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