Introduction to ProSight IT Asset Management
ProSight IT Documentation Management ConsultingBy managing your IT documentation efficiently, you can cut wasted network support time in half. In a crisis, fast access to vital information can mean the difference between a minor glitch and major downtime. ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, locate, retrieve and protect information about your network infrastructure, processes, applications, and services. ProSight IT Asset Management includes a centralized repository for all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management offers a high level of automation for gathering and associating IT information and synchronizes with popular remote monitoring and management (RMM) and professional services automation (PSA) platforms.

Progent's ProSight IT Asset Management service utilizes a world-class IT documentation management platform and is available for a low, fixed monthly fee to Progent's IT consulting clients. Information you can organize and share with ProSight IT Asset Management includes network-attached devices such as servers, workstations, mobile devices, firewalls, switches, wireless access points, SAN storage or any other device with or without an IP address. You can capture information about most network devices automatically by synchronizing with RMM software such as ProSight LAN Watch. Other IT assets you can document with ProSight IT Asset Management include SSL certificates, domains, and licenses so you can be alerted automatically about impending expirations. You can also import and share knowledge base articles or documents describing standard procedures such as how to onboard a new employee or how to set up a SQL Server. In addition, ProSight IT Asset Management features powerful password management capabilities.

How ProSight IT Asset Management Works
ProSight IT Asset Management organizes your IT documentation according to Core Assets, Procedures, and Apps and Services. Combined, these provide a panoramic view of your IT ecosystem. There are six types of Core Assets: Configurations, Locations, Contacts, Domain Tracker, SSL Tracker, and Passwords. All these asset types have fixed attributes to ensure maximum compatibility with RMM tools for automatic capture and synchronization. Configurations include network-attached devices and endpoints with IP addresses (e.g., servers, desktops, switches, access points) as well as devices with no IP address such as displays and UPS devices. SSL Tracker captures certificates, queries them over time, tracks changes and, like Domain Tracker, automatically notifies you of approaching expirations. The Password management feature stores passwords in the cloud with SOC-2 compliant security. Passwords can be audited, versioned, and quickly found when you need them.

IT Asset Documentation Consulting Services

Core network assets are documented with standardized attribute fields to maximize compatibility

Procedures in the ProSight IT Asset Management control panel are listed under Documents and include unstructured procedural and reference documentation such as standard operating procedures (SOPs), processes and How-To's. You can import documents from multiple sources and build up restricted-access and public knowledge bases that can take the load off your IT support resources and optimize productivity by enabling employee self service.

Apps and Services are so-called Flexible Assets and are described in structured documentation covering network infrastructure, applications and services. ProSight IT Asset Management includes more than 600 templates, based on industry best practices, for documenting procedures. You also have the option of designing your own documentation structure. Examples of flexible assets are Active Directory, line-of-business applications, email, backup, LAN and WAN. You can upload any type of file, including executables, into your procedural and reference documentation.

IT Asset Documentation Consultants

You can customize documentation for flexible network assets and include images, videos and web links

By establishing associations between related items documented in ProSight IT Asset Management, changes in one document automatically ripple through to linked ones. This provides instant and continuously improving insights into your IT infrastructure. Associating related items can save considerable time when you perform common tasks such as determining the devices a terminated employee had access to, identifying all remaining employees with access to those devices, and alerting them of a password change.

Top Features of ProSight IT Asset Management
ProSight IT Asset Management includes a continually expanding array of features that provide enterprise-class IT documentation management at an ultra-affordable price. Key features include:

  • Ability to Track All IT Assets: Asset tracking engine allows you to specify and enforce documentation standards to match your needs for tracking and linking IT assets including complex elements like virtualization and wireless
  • Advanced Password Management: Password management system features next-generation password vault and management, policy enforcement, fast access for authorized personnel, and extensive auditing
  • Relationship Mapping: Associate related elements of your IT infrastructure so changes in one document automatically ripple through to linked ones, providing instant and continuously improving insights and eliminating tedious and costly research
  • Domain and SSL Tracking: Domain tracker engine continuously protects your domain names against expiration and DNS changes. Any changes are tracked as revisions, and you can configure upcoming expirations to send alerts.
  • SOC 2 Compliant Security: Granular access control, version management and detailed activity logs. Information hierarchy based on roles, users and groups.
  • Documentation Collaboration: Selective and secure document sharing with colleagues, partners and third parties
  • Immutable Audit Trail: View any documentation info that is accessed, created, revised or removed. Easily restore deleted or missing items
  • Version Control with Rollback: Automatic versioning and easy rollback capability includes passwords, devices, domains, SSL certificates, and custom asset types
  • Deep Search: Search across all classes of IT assets and quickly find crucial information like serial numbers, IP addresses, passwords, procedures, or business applications.
A High-value Service for Small and Midsize Businesses
Small and mid-size businesses have notoriously poor documentation about their IT infrastructure. Vital information about things like passwords, certificate expirations, and IP addresses plus key procedures like backup/recovery may be buried in emails, scrawled on sticky notes, locked in someone's head, or randomly distributed among spread sheets, SharePoint sites and Word documents. Worse, crucial IT documentation is rarely kept up to date and is usually impossible to correlate automatically. If an employee leaves, vital information about IT infrastructure may be lost or compromised. If a switch needs to be upgraded or replaced, it can take precious time to determine which applications and users may be impacted. The penalty for poor IT documentation is wasted time. Up to 20% of IT support time is spent hunting for the information needed to resolve issues.

ProSight IT Asset Management service solves the infrastructure documentation problem the way major enterprises do: by using a world-class IT documentation management platform tightly integrated with world class PSA and RMM systems. This combination provides a high level of standardization, which enforces best practices, and time-saving automation. The bottom line is your bottom line. You get fast ROI, typically within a few months, by minimizing network repair time, maximizing network productivity, and bolstering network security. Thorough and accurate IT documentation also saves direct IT support costs by enabling more self service for end users and by allowing Tier 1 technicians to perform much of the work that would otherwise require a Tier 2 engineer.

Download Progent's ProSight IT Asset Management Datasheet
To download a single-page datasheet in PDF format describing Progent's ProSight IT Asset Management service, click:
Progent's ProSight IT Asset Management Service Datasheet. (PDF - 87 KB)

Other ProSight Managed Services Offered by Progent
Besides ProSight IT Asset Management, Progent's ProSight suite of IT management services includes other value-priced offerings that cover key facets of your information network including security, backup/recovery, and email content filtering. By partnering with leading-edge IT management technology companies, Progent can provide small and mid-size businesses the advantages of the same modern solutions deployed by global enterprises to monitor and manage their networks. Managed services available from Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior-based analysis tools to defend physical and virtual endpoint devices against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the complete threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Backup and Recovery Services
    Progent has partnered with advanced backup technology providers to create ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup processes and enable transparent backup and rapid restoration of critical files, apps, system images, and VMs. ProSight DPS lets you avoid data loss caused by equipment failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or software bugs. Managed services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to deliver centralized control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so that all potential issues can be addressed before they can disrupt productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • Progent Active Defense Against Ransomware: AI-based Ransomware Detection and Remediation
    Progent's Active Defense Against Ransomware is an endpoint protection managed service that incorporates cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. Progent ASM services safeguard local and cloud-based resources and offers a single platform to address the complete threat lifecycle including protection, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ransomware protection and cleanup services.

  • Progent's Outsourced/Shared Call Desk: Support Desk Managed Services
    Progent's Call Center managed services enable your information technology team to offload Call Center services to Progent or divide activity for Help Desk services seamlessly between your in-house support team and Progent's extensive roster of IT support engineers and subject matter experts. Progent's Co-managed Service Desk provides a transparent extension of your internal support resources. Client access to the Service Desk, provision of technical assistance, escalation, trouble ticket generation and tracking, efficiency measurement, and management of the support database are cohesive whether incidents are taken care of by your internal network support group, by Progent, or a mix of the two. Learn more about Progent's outsourced/shared Service Center services.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a flexible and affordable alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. In addition to maximizing the security and functionality of your computer network, Progent's patch management services free up time for your in-house IT staff to concentrate on more strategic initiatives and activities that deliver maximum business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation on iOS, Android, and other personal devices. With 2FA, whenever you sign into a protected online account and give your password you are asked to confirm who you are via a unit that only you have and that uses a separate network channel. A broad selection of out-of-band devices can be utilized as this second means of authentication including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can register multiple validation devices. For more information about Duo identity authentication services, refer to Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time reporting plug-ins designed to work with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
Download Progent's 10 Benefits of Managed IT Services White Paper
To view a white paper describing why managed services are rapidly replacing the traditional break/fix model of network support for small and mid-size businesses, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)

ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness either to defend against ransomware or recover quickly after an attack by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, DopplePaymer, LockBit or Egregor. Progent will consult with you directly to collect information about your existing security profile and backup/recovery procedures, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that minimizes your exposure to ransomware and meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Value-priced Services Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

How to Get Started with Progent's ProSight IT Asset Management Service
To find out more details about Progent's ProSight IT Asset Management service and to learn how Progent can help your company to simplify your IT documentation management, call 1-800-993-9400 or visit Contact Progent.

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    Progent's ransomware experts can assist you to evaluate your ransomware vulnerability, remotely monitor and protect your network, assist with negotiating a settlement with a threat actor, and restore an information system victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.

  • Santa Ana-Orange Small Business Network Consulting Company Emergency Santa Ana, California Computer Consulting

  • Sharepoint Server Phone Support
    .Net Consultancy Services Company

    Progent's Microsoft-certified consultants can provide network support and technology consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's consulting team can show you how to design, deploy, maintain and administer the entire family of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint, Windows Hyper-V, Lync Server, Microsoft Project Server, and Microsoft System Center Operations Manager.

  • Seattle Renton SeaTac Kent, Washington, United States Crypto-Ransomware Remediation Consultants Seattle Ransomware Remediation Services
  • Service Provider SQL 2014 Las Vegas Nevada Las Vegas, NV SQL 2014 Phone Support Services
  • SharePoint 2013 Consulting Fayette County Kentucky Setup and Support Microsoft SharePoint

  • Integration Support Duo Two-factor Authentication
    Online Troubleshooting Duo Identity Verification

    Progent's Duo service plans incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Google Android, and other personal devices.

  • Consulting ProSight IT documentation management
  • Sherman Oaks, California Sherman Oaks Remote Workers Help Desk Solutions Consulting At Home Workforce Consultants near me in Sherman Oaks - Help Desk Solutions Expertise Sherman Oaks-Reseda, United States
  • Small Business Penetration Testing Migrations Best Small Business Help Desk Outsourcing Services
  • St. Helena, Calistoga 24 Hour Napa Conti Ransomware Repair 24 Hour Napa Nephilim Ransomware Business-Recovery
  • Technical Consultant Duo Identity Authentication Duo Zero Trust Cybersecurity Specialists
  • password management system Consulting Services
  • Telecommuters Miami Consulting Experts - Network Security Systems Assistance Miami-Dade County Miami Work at Home Employees Endpoint Security Solutions Consulting and Support Services

  • Professionals ProSight Duo MFA
    24/7 Duo Zero Trust Cybersecurity Support and Help

    Progent's Duo services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Google Android, and other out-of-band devices.

  • The Woodlands Remote Workforce Voice/Video Conferencing Solutions Expertise The Woodlands, U.S.A. Work at Home Employees Assistance - The Woodlands - Conferencing Systems Consulting and Support Services The Woodlands, America
  • Thousand Oaks Dharma Crypto-Ransomware Business Recovery Thousand Oaks Crypto-Ransomware Recovery Thousand Oaks, Conejo Valley
  • Top Online Technical Support Service Reports Largest CISSP Certified Expert Support and Help Service Reporting
  • Top Ranked Sioux Falls At Home Workforce Cloud Integration Technology Consultants Sioux Falls Brandon Sioux Falls Telecommuters Cloud Technology Assistance
  • Upgrading Solaris to Windows Migration Consultants Solaris-Windows

  • Cisco ASDM Firewall Management Online Technical Support
    Cisco Certified ASA Firewall with Firepower Online Support Services

    Progent's Cisco-certified CCIE network experts can assist your company to maintain your existing PIX or Cisco ASA 5500 firewalls or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, deploy, tune, administer and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services

  • Windows Outsourcing Firm Remote Windows Server 2012 R2 Outsourcing Services

  • Failover Clustering Windows 2012 Help and Support
    Clustered Windows Server 2012 Online Consulting

    Progent's Microsoft-certified failover clustering consultants can assist you to assess the advantages of deploying Windows Server 2012 failover clustering technology to build a powerful fault-tolerant/disaster recovery strategy, help you to plan and deploy a Windows Server 2012 system, deliver online and on-premises consulting services and engineering support for clusters that include physical servers or virtual machines, and help you to centralize the administration of failover clusters.

  • Windows Server 2012 R2 Software Recovery Thousand Oaks, Conejo Valley, US Thousand Oaks California, United States Windows Server 2012 R2 Outsourcing IT Support
  • 24/7 ProSight IT documentation management Consulting Services
  • Windows Server 2016 IT Manager Jersey City Secaucus Microsoft Windows Server 2016 Software Consultants Jersey City, NJ, U.S.A.
  • Windows Server 2016 Server Integrators Ipanema, Leblon Windows 2019 Server Computer Network Consultant Ipanema, RJ
  • Work at Home Employees Consulting Experts - Santa Cruz - Management Solutions Consulting Services Santa Cruz California Work from Home Employees Guidance near Santa Cruz - Endpoint Management Tools Consulting Experts Santa Cruz County

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