Progent offers national remote technical support and troubleshooting services for businesses who run networks powered by versions of Linux or whose IT systems include a combination of Linux platforms/Linux and Microsoft Windows products. Online IT help provides maximum return for your information technology budget by protecting client efficiency and shortening the time charged for network repair services. Sophisticated remote support utilities and skilled service specialists and engineers combine to enable Progent to handle most network problems without wasting time and expense by going to your site. In the vast majority of cases your IT problems can be remediated over the phone or via a mix of phone support and remote network analysis. Progent can put you in touch with Cisco CCIE network experts and CISA and CISM certified security professionals to help with the most difficult network problems.
Progent can assist your business to plan for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to migrate efficiently to SCCM 2012 from a legacy device management solution or assist you to enhance your current SCCM 2012 environment to accommodate your changing IT requirements. Also, Progent can assist you to build a software foundation that takes full advantage of SCCM by delivering expertise with associated Microsoft technologies such as ADDS, SQL Server and SQL Server Reporting Services, and IIS.
Cisco's network security and offsite access technology for small businesses provide a full line of manageable security products to help protect your local and remote network infrastructure. Cisco's Virtual Private Network product family features switches, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's expert staff of consultants includes experienced specialists with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional certifications who are able to help your business to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security solutions that align most closely with your company goals.
Progent's Microsoft-certified consultants offer network help and technology consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progentís consulting professionals can help you design, integrate, maintain and manage the entire family of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, Microsoft SharePoint Server, Windows Hyper-V, Microsoft Lync Server, Project Server, and Microsoft System Center Operations Manager.
If you are an information technology consultant with technical support experience, teaming with Progent and helping our clients will expand your skills via collaboration with Progent's staff of mutually supportive, world-class consultants. Progent's commitment to providing network consulting and technical support to small businesses will give you the chance to consult closely with decision makers and add tangibly to the growth of dynamic organizations. In addition, Progent's virtual office network offers state-of-the-art technology for off-site service and wireless access to help you to come up with fast fixes when you troubleshoot mission-critical problems.
If your company has a UNIX or Linux network or a mixed-platform network, Progent's CISM, CISSP and ISSAP-premier consultants can help your entire enterprise in a wide array of security areas including security administration practices, security architecture and strategies, connection management systems and methodology, software development security, operations security, physical security, telecommunications, network and Internet security, and workplace recovery preparedness. CISM, CISSP and ISSAP define the core competencies and worldwide standards of performance that network security managers are required to master. These certification provide IT management the assurance that those who have achieved their CISM or ISSAP qualification have the background and knowledge to deliver effective security management and consulting services.
Progent's expertise providing Microsoft .NET services and SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and additional developer platforms make it possible to design specialized line-of-business applications and eCommerce solutions that integrate transparently with Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains management reporting services can help you design reports that let you track your business more effectively, turning uncooked information into valuable understanding of your company and customers.
If your company computer system mixes Linux technology with MS Windows, Progent can help you to incorporate your servers into a unified network that allows all your OS platforms to run side by side for simple administration, seamless information exchange, high dependability, superior performance, and strong protection. Progent's UNIX/Linux and Windows coexistence assistance offerings feature IT infrastructure integration and service, consulting for Windows services for UNIX, online server monitoring and management, online technical support and troubleshooting, on-site technical support, and Contact Center services.
Microsoft Dynamics Customer Relationship Management helps mid-market companies nurture profitable customer relationships. Built-in Sales and Customer Service components enable in-house staff to share data to help promote sales success and deliver consistent, effective customer service. Progent can configure the most sensible network infrastructure, including mobile wireless connectivity, to back Microsoft CRM, and Progent's Experts Team can provide your small business with a certified MSCRM consultant who can help you integrate Microsoft CRM with your marketing or customer service data.
Progent's Apple Mac support consultants can assist you with a wide array of network infrastructure issues such as network architecture, off-site and mobile connectivity, internetwork communication, security, and emerging technologies such as Voice over IP and fast wireless networking. For business networks built solely on Mac OS X or for environments incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent has the experience and size to deal with the challenge of planning, configuring, and maintaining a network infrastructure that is robust, secure, productive and aligned with your business objectives. Progent can help you deploy Appleís Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage products, and Apple's Xsan SAN systems. Progent can also provide skilled professionals to help you with Cisco routers and switches.
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to deliver web-based control and world-class protection for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter.
VMware's market leading Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable process for restoring services quickly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and patches and can produce reports to verify full service recovery, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and maintain a DR system based on VMware Site Recovery Manager.
Microsoft allows you to create seamless hybrid environments that combine Office 365 and on-premises Exchange systems. This allows you to have some Exchange mailboxes hosted at your on-premises datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified consultants can help your organization with any phase of designing, integrating and troubleshooting your hybrid Office 365 network. Progent's Exchange consultants can provide as-needed support to help you through challenging technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 initiative is carried out on time and within budget.
Progent's Microsoft-certified ISA Server consulting experts have broad experience creating Microsoft-based security solutions for IT networks with multiple sites, remote users, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall engineer is ready to help your small or mid-size business design and deploy an installation of ISA Server 2004 that supports your information security needs without limiting your network.
Progent offers consulting services for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to choose, deploy, and maintain a WatchGuard Firewall appliance that aligns with your security requirements and budget. Progent can help you to maintain outdated WatchGuard firewalls or migrate efficiently to modern WatchGuard firewall solutions.
Progentís Microsoft-certified engineers can help your organization to update your desktops from 32 to 64 bits. Progent can assist you to calculate the costs and benefits of migrating to 64-bit PC desktop processing, design an efficient migration strategy that minimizes business interruptions, and provide economical, professional remote help to aid your organization to install 64-bit PC desktop software and applications on your existing hardware.
Lync Server 2013, renamed Skype for Business, allows organizations of any size to build a manageable and protected communications ecosystem that supports the modern Bring-Your-Own-Device computing style with instant messaging, real-time presence, web meetings with app sharing, and both IP-based and PSTN telephony across a wide assortment of desktop and handheld endpoints. Progent's Microsoft-certified Lync Server 2013 consultants and network architects can help you to evaluate the business benefits of Lync 2013, design an in-house, cloud-based (via Lync Online) or mixed topology suitable for your current and long-term plans, implement Lync Server 2013 in a way that expedites your return on investment, and provide live online and on-premises training to your management staff and end users. Progent has expertise in critical pieces of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to combine Lync Server 2013 with key Office and Office 365 apps such as Outlook clients and PowerPoint.
Progent can help your business to evaluate the many subscription options available with Office 365 and configure your information network with Office 365 so you realize maximum business value. Progent offers expertise with cross-platform environments that include Windows, macOS or OS X, and Linux technology. Progent can also assist your business to build and maintain hybrid networks that seamlessly combine on-premises and cloud products and services.
Progent can help you in any and all phases of your upgrade to Microsoft Exchange Server 2016 including planning high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization strategy; determining mass storage requirements for your VMs, mailbox databases and log files; setting up hardware load balancing for high-availability client access services; designing, building and testing Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; providing client integration with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Progentís Microsoft certified consultants provide a range of consulting services for Microsoft Dynamics GP. Microsoft Dynamics GP/Great Plains is a financial and ERP tool built, like all Microsoft accounting tools, on the scalable and popular platform of Microsoft Windows technology. Microsoft Dynamics GP provides a cost-effective solution for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is simple to install and configure, and with its modular approach you can purchase only the capability you currently need, with the ability to expand clients and increase capabilities when necessary. Progentís Microsoft Dynamics GP consulting engineers can help you deploy, customize and manage the current release of Dynamics GP or upgrade smoothly from an earlier version.
Progentís Microsoft certified consultants offer small and medium sized companies expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and ISA Servers include a full featured application-layer aware firewall that can protect your IT system from attack by external and inside threats. Forefront TMG and ISA Server provide deep inspection of Internet protocols such as HTTP, which enables these products to uncover many attacks that can elude ordinary firewalls. The combined firewall and VPN structure of Forefront TMG and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the mainstay of Microsoft's system security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you strengthen your IT security through expert planning and deployment of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft consultants can help you to deploy Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot all versions of ISA Server, or upgrade from ISA Server to Microsoft Forefront TMG.
Progent offers support services for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to choose, configure, and manage a WatchGuard Firewall appliance that aligns with your security requirements and budget. Progent can assist you to manage outdated WatchGuard firewalls or migrate smoothly to modern WatchGuard firewall solutions.
Cisco offers an extensive product line of routers including routers built to deliver the security, performance, and availability demanded by organizations from small offices to global enterprises. Cisco routers include support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and system availability. Progent can help you choose and configure Cisco routers to establish a reliable infrastructure for your network and to make it economical to grow as you support new users, open new offices, deploy new services, open your network to clients and partners, and support a more mobile workforce. Progent offers expertise in a range of routers based on Cisco's IOS operating system, such as the Cisco 800 family of small business routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, CRS Carrier Routing System for the network core, plus legacy 2500 and 2700 Routers.
Nagios and MRTG are useful, Open Source monitoring tools that operate on the Linux OS and can be deployed to monitor UNIX/Linux networks, Microsoft Windows networks, or mixed-platform systems where the Linux OS and MS Windows run side by side. Nagios allows system support engineers to monitor system services including POP3, HTTP, FTP, and PING. Multi Router Traffic Grapher allows you to track the traffic through SNMP-enabled network devices such as servers, routers, and switches. Progent's network monitoring experts can show you how to utilize both these tools to tune and repair your network.
Progent's certified consultants offers offsite and onsite support services to help your company to administer, support, and repair computers based on Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with management automation, network security, disaster recovery, online access, smartphone and tablet management, wireless configuration, and 24x7 network monitoring and alerts.
Windows Server Essentials is an affordable, versatile OS that enables small businesses to transition from the older stand-alone in-house datacenter to the new hybrid networking model that combines local and cloud-based software and infrastructure. Progent's consultants can provide cost-effective remote consulting and technical support services for Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the potential productivity and cost advantages of moving to Windows Server Essentials and implementing a hybrid on-premises/cloud design for your network environment. Progent can provide full-service project management so you can plan and execute a smooth migration to Microsoft Windows Server Essentials, Office 365, and other Microsoft Online applications and services. Progent also offers as-needed consulting help, troubleshooting, and customized training.
Progentís computer outsourcing support offerings for small businesses feature planning Server 2003, .NET, and BackOffice systems, managing upgrades to Microsoft Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk Call Center, online and in-person troubleshooting, fixing stubborn integration issues, and creating a comprehensive security strategy. Progent can show you how to maximize system availability and performance with non-stop configuration, resilient network topology, and proactive server monitoring. Progent also provides project management assistance for large-scale upgrades and can help with needs assessment, resource inventory, BOM production, sourcing qualification, procurement logistics, and complete documentation. Progentís computer outsourcing service also includes training for office productivity products such as Microsoft Office XP.
If your business operates a UNIX or Linux network or a multi-OS IT environment, Progent's CISA and CISSP-certified security specialists can assist your whole enterprise in a broad range of security topics including security administration practices, security design and models, access control products and methodology, software development security, business processes security, physical security, telecommunications, infrastructure and Internet security, and business continuity preparedness. CISA and CISM define the basic competencies and international standards of knowledge that information security managers are required to master. These accreditations provide IT management the confidence that consultants who have achieved their CISA or CISM qualification have the background and knowledge to offer world-class security management and consulting services.
Progent offers cost-effective remote access to an Oracle-certified MySQL administrator or application programmer and can help organizations of any size to integrate and support MySQL in a robust IT infrastructure that offers high levels of speed, scalability, and protection. Progent also has proven skill helping businesses migrate databases from Oracle to MySQL.
Progent offers support expertise for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to select, deploy, and maintain a WatchGuard Firewall/VPN appliance that fits your network security needs and budget. Progent can assist you to maintain legacy WatchGuard firewalls or upgrade efficiently to current WatchGuard firewall solutions.
Progent offers the support of BlackBerry-certified engineers who can assist small organizations to design, manage, and repair BlackBerry solutions affordably and effectively, eliminating the requirement for an internal BlackBerry specialist and minimizing the cost and distraction of supporting a mobile wireless workforce. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-premier consultants, Cisco CCIE-certified engineers, and CISSP and GIAC-certified security engineers. This wide range of knowledge, in conjunction with Progent's proven online support model, provides small companies a cost-effective option for integrating BlackBerry devices and software seamlessly into their information network.
Progent offers fast online support from Cisco-certified CCIE network infrastructure experts. Progent's CCIE experts can link to your network using advanced remote support tools to deliver quick and economical troubleshooting and repair of urgent network infrastructure issues.
Microsoft has made a strong effort to enable transparent hybrid networks that integrate Office 365 and on-premises Exchange deployments. This allows you to have some Exchange mailboxes located at your physical datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consulting team can assist you with any phase of planning, implementing and troubleshooting your hybrid Office 365 solution. Progent's Exchange specialists can provide occasional support to help you through stubborn technical issues and also offer comprehensive project management outsourcing to make sure your hybrid Office 365/Exchange initiative is carried out on schedule and on budget.
Progent offers clients access to engineers who have earned some of the IT industry's most prized certifications. Progent believes that customers deserve to be sure that their IT service professionals have formal testing plus extensive practical field experience so that Progent's clients can use Progent's service with confidence. Often, vendor certifications like the CCIE confers privileges for significantly better vendor assistance than is available to non-certified service providers, enabling Progent to offer customers a better level of IT support. In addition, recognized certifications such as CISA or ISSAP for IT security can help corporate clients to demonstrate compliance with regulatory demands by using the services of recognized industry professionals.
Progent offers enterprise clients the help of a certified NetApp consultant to deliver online or on-premises support for NetApp's complete portfolio of SAN storage software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVault and OSSV incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series hardware products. Areas of NetApp SAN storage technology supported by Progent include system architecture, hybrid-cloud deployment, virtualization, migrations, transparent patching, storage management, information assurance, high availability, and remediation. Progent can provide Level 3 support to assist you to take care of problems with NetApp SAN storage environments quickly and affordably following leading practices.
Progentís Microsoft certified consultants offer small and medium size companies world-class consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows companies to install important software rapidly and reliably to specified users, lower product expense and stay compliant by understanding usage profiles, enhance Windows protection by improving your awareness of weak points and by installing targeted updates, manage your external workforce through accepted standards independent of connection or location, and reduce operational costs by efficiently utilizing the administrative functions incorporated into Windows. Progentís SMS consulting professionals can show you how to use SMS effectively for automated software and application installation, security patch control, and asset tracking management including software and appliance inventory.
Progent's ProSight family of managed IT services are geared to provide organizations who have minimal in-house network administration and support staffs with affordable access to world-class management tools and technical expertise. Advantages of the ProSight line of managed IT services include predictable IT management costs, automation of common management tasks, ongoing adoption of the latest technology, smooth transition from older technology to modern solutions, close alignment of information technology with strategic goals, guidance from veteran network consultants, and freeing up management to focus on business issues rather than fast-evolving network technology.
Remote management cards give IT administrators complete control of a server without the need for an on-site visit. Using remote management cards, all console screen information plus keyboard and mouse operations are exported to a remote session to an IT professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can assist you to plan, implement, and manage a high-availability company network that includes remote management cards and Progent can use these remote server management cards to provide efficient off-site technical support. Progent has experience with a number of remote management cards such as Aten IP9001 remote management cards, American Megatrends remote server management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon eRIC remote management cards.
Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small organization's servers in a solution that delivers the highest level of dependability and expandability and is in addition easy to migrate to any data center. ProSight Virtual Hosting and management options are based on mature virtualization technologies that enable small companies with multi- platform IT systems to save dramatically on the expense of capital investments, infrastructure support, and IT administration while achieving enterprise-class reliability and an unmatched level of vendor independence.
Progent's Microsoft-certified engineers offer advanced expertise in implementing, operating and troubleshooting any edition of Project Server and can provide a broad range of affordable remote support services based on proven best practices to help businesses of all sizes to get all the advantages of this leading platform. Support services offered by Progent include system design, software configuration and migration, setting up safe collaboration among local and offsite users, network optimization, and customized online training classes.
Progent can provide cost-effective remote support to help businesses to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist your IT team with every phase of Amazon AWS integration including needs analysis, preparedness assessment, system design and review, testing, deployment, administration, performance optimization, software license management, backup/restore mechanisms, and security strategies.
The knowledge and experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of over 10 years of work in Microsoft integration, assures you success in identifying the version and set up of Windows 2003 Server that aligns most closely with your business strategy. Progent can also assist you with planning, deploying, managing and troubleshooting powerful IT applications based on Microsoft Windows Server 2003, and can assist your upgrade from Windows 2000 Server or Microsoft Windows NT.
Progent's Microsoft certified consultants can help you define and deploy a smooth in-place Microsoft Exchange 2007 upgrade strategy that minimizes network disruption, simplifies ongoing service requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multi-server or multi-site upgrades, Progent offers the background to finish your project rapidly and economically. Progent's Exchange 2007 support, troubleshooting, and consulting offerings include assistance with the configuration of third-party enhancements of Microsoft Exchange Server 2007 and the design of unified messaging implementations based on Exchange 2007 Server.
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware.