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ProSight LAN Watch is Progent's remote monitoring and management (RMM) service that allows small and mid-size organizations to outsource server and PC management for a low monthly price. ProSight LAN Watch automates and streamlines tasks such as proactive monitoring and maintenance, asset inventory, software distribution, patching, and troubleshooting. Formerly named ZENO, ProSight LAN Watch incorporates best-practices intelligence for proactively monitoring Windows-powered servers and desktops. As soon as ProSight LAN Watch detects a problem, an alert is sent to your designated IT staff and your assigned Progent consultant so that any looming issues can be resolved before they impair or crash your network. On monitored computers, a single click can create a prioritized trouble ticket for Progent's Technical Response Center (TRC).

ProSight LAN Watch can be integrated with ProSight Data Protection Services local and offsite backup monitors. This adds a high-level overview of your recent backups and cloud storage from the ProSight LAN Watch portal. ProSight LAN Watch can optionally be configured to track the health of other IP-enabled assets like routers, switches, printers and telecommunications equipment. If there is a weak spot in your network, ProSight LAN Watch will find it.

ProSight LAN Watch offers a range of services to help you manage your information system by keeping tabs on the availability, performance and security of your entire IT ecosystem. Services available with ProSight LAN Watch include:

• Proactive monitoring of Windows, Linux and Mac systems, plus smartphones
• Standard and custom SNMP monitors
• Monitor the health of critical applications and server roles including Exchange, SQL Server and AD
• Standard and customizable alert thresholds and remediation scripts, all with full automation
• Equipment status and state information from a web-accessible dashboard
• Hardware and software Inventory reporting
• Advanced trend analysis
• Optional patch management with automated staged patching
• Single-click trouble tickets for priority help from Progent's Technical Response Center (TRC)
• 100s of built-in report options plus custom reporting

An Affordable and Effective RMM Solution
ProSight LAN Watch RMM services are available for a small one-time setup cost and an affordable monthly charge based on the services provided and the number of computers monitored. If remediation services are called for, they can either be handled by your internal IT staff or by Progent's network engineers on a time-and-material basis. With more than 20 years of experience providing RMM services to businesses throughout the U.S., Progent's network engineers have the knowledge needed to set up and analyze ProSight LAN Watch alerts and reports and the skills required to resolve problems quickly based on industry best practices.

ProSight LAN Watch is integrated with Progent's ConnectWise ticketing system. With a ProSight LAN Watch agent installed on a server/workstation, a single click can create a prioritized TRC ticket or start a chat with a TRC engineer, who can resolve the problem using the ScreenConnect remote control tool. In most cases, potential problems can be resolved without interrupting your end users.

Summary of ProSight LAN Watch Features and Benefits
ProSight LAN Watch represents a powerful and affordable Remote Monitoring and Management solution by providing a unique combination of asset discovery and extensive, actionable reporting. ProSight LAN Watch's benefits include:

• Reduce IT support costs
• Improve network availability
• Avoid hardware warranty and software license expirations
• Keep your IT management focused on strategic issues, not on network maintenance
• Optimize the utilization of your critical network assets
• Get the insight you need for efficient capacity planning
• Partner with Progent's world-class team of network experts

• Asset Summary Report: Displays a summary of all network assets, followed by detailed lists grouped by each monitored device type.
  Click here to view or download the sample Asset Summary Report. (PDF, 351 Kb, 6 pages).

• Client Health Standards: Lists a summary of your current health status, recent asset activity, and a concise asset analysis. Includes a graph of devices that are currently operating within standards.
  Click here to view or download the sample Client Health Standards Report. (PDF, 188 Kb, 3 pages).

• Computer Audit: Displays a detailed overview of a computer.
  Click here to view or download the sample Computer Audit Report. (PDF, 509 Kb, 7 pages).

• Computer Health Standards: For each monitored computer, displays details about the latest scans for standards and health checks.
  Click here to view or download the sample Computer Health Standards Report. (PDF, 632 Kb, 10 pages).

• Patch Compliance: Displays the patch compliance of your systems, and details each device and patch that is non-compliant.
  Click here to view or download the sample Patch Compliance Report. (PDF, 199 Kb, 3 pages).

• Software List Displays a list of applications installed on each monitored computer.
  Click here to view or download the sample Software List Report. (PDF, 1,581 Kb, 17 pages).

• Ticket Summary: Displays Progent's client ticket statistics and charts for the past 30 days, followed by a list of ticket activity.
  Click here to view or download the sample Ticket Summary Report. (PDF, 380 Kb, 5 pages).

ProSight Network Audit Advanced: Deep-Dive Network Health Audit with Active Directory Cleanup Report
ProSight LAN Watch is the remote monitoring tool behind Progent's ProSight Network Audit Advanced service. This affordable infrastructure health review provides a professional assessment of how closely your network configuration follows industry best practices. The audit includes an Active Directory (AD) Cleanup report that identifies any problems found in your AD deployment and suggests remediation. The ProSight Network Audit Advanced comes with one year of Progent's ProSight LAN Watch network monitoring service. To learn more about ProSight Network Audit Advanced, see ProSight Network Audit Advanced.

Additional ProSight Managed Services Offered by Progent
Progent's ProSight suite of network management services includes other affordable, flat-rate managed service packages designed to help small and mid-size businesses maintain on-premises or hybrid cloud IT environments by monitoring and managing key areas including security, backup/disaster recovery, and email spam and content filtering. By partnering with leading platform vendors, Progent can bring small businesses the same cutting-edge information technology solutions found in the largest enterprises. Managed services available from Progent include:

• ProSight LAN Watch with NinjaOne RMM: Centralized RMM for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for managing your network, server, and desktop devices by providing an environment for performing common time-consuming jobs. These include health checking, patch management, automated repairs, endpoint configuration, backup and recovery, A/V defense, secure remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alert to your specified IT staff and your Progent technical consultant so potential issues can be taken care of before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding family of real-time and in-depth reporting utilities designed to work with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services: Backup and Recovery Services
  Progent has partnered with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services automate and track your data backup operations and allow transparent backup and rapid recovery of vital files/folders, apps, images, and VMs. ProSight DPS helps your business protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, human error, malicious insiders, or software glitches. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed backup services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to deliver web-based management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

• ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
  Progent's Duo authentication service plans utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a secured online account and enter your password you are asked to confirm your identity via a device that only you possess and that uses a different network channel. A wide range of out-of-band devices can be utilized as this added form of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You can designate multiple verification devices. To find out more about ProSight Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication services.

• Outsourced/Co-managed Help Desk: Help Desk Managed Services
  Progent's Help Center services allow your information technology group to offload Help Desk services to Progent or divide activity for Service Desk support seamlessly between your in-house support staff and Progent's nationwide pool of IT support technicians, engineers and subject matter experts (SMEs). Progent's Shared Help Desk Service offers a smooth extension of your in-house support organization. End user access to the Service Desk, provision of technical assistance, problem escalation, trouble ticket creation and tracking, efficiency metrics, and management of the service database are consistent whether issues are resolved by your core IT support organization, by Progent, or both. Learn more about Progent's outsourced/co-managed Help Desk services.

• Active Defense Against Ransomware: AI-based Ransomware Detection and Cleanup
  Progent's Active Defense Against Ransomware is an endpoint protection solution that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based AV products. Progent ASM services safeguard on-premises and cloud-based resources and offers a single platform to address the complete threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ransomware defense and recovery services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time wasted looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's support services for software and firmware patch management offer businesses of any size a versatile and affordable alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. Besides optimizing the protection and reliability of your IT network, Progent's patch management services free up time for your IT staff to focus on more strategic initiatives and activities that deliver the highest business value from your information network. Find out more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to defend physical and virtual endpoints against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the complete threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is designed to help assess your company's ability to defend against ransomware or recover quickly following an attack by a ransomware strain like Ryuk, Maze, Sodinokibi, Netwalker, Phobos, Snatch or Nephilim. Progent will work with you directly to collect information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that minimizes your vulnerability to ransomware and aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Contact Progent to Find Out More About ProSight LAN Watch Server and Desktop Monitoring and Management Services
For detailed pricing and to find out more about how ProSight LAN Watch remote monitoring and reporting services can save you support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.