Server and Desktop Monitoring and RMM ConsultingProSight LAN Watch is Progent's remote monitoring and management (RMM) service that allows small and mid-size organizations to outsource server and PC management for a low monthly price. ProSight LAN Watch automates and streamlines tasks such as proactive monitoring and maintenance, asset inventory, software distribution, patching, and troubleshooting. Formerly named ZENO, ProSight LAN Watch incorporates best-practices intelligence for proactively monitoring Windows-powered servers and desktops. As soon as ProSight LAN Watch detects a problem, an alert is sent to your designated IT staff and your assigned Progent consultant so that any looming issues can be resolved before they impair or crash your network. On monitored computers, a single click can create a prioritized trouble ticket for Progent's Technical Response Center (TRC).

ProSight LAN Watch can be integrated with ProSight Data Protection Services local and offsite backup monitors. This adds a high-level overview of your recent backups and cloud storage from the ProSight LAN Watch portal. ProSight LAN Watch can optionally be configured to track the health of other IP-enabled assets like routers, switches, printers and telecommunications equipment. If there is a weak spot in your network, ProSight LAN Watch will find it.

ProSight LAN Watch offers a range of services to help you manage your information system by keeping tabs on the availability, performance and security of your entire IT ecosystem. Services available with ProSight LAN Watch include:

  • Proactive monitoring of Windows, Linux and Mac systems, plus smartphones
  • Standard and custom SNMP monitors
  • Monitor the health of critical applications and server roles including Exchange, SQL Server and AD
  • Standard and customizable alert thresholds and remediation scripts, all with full automation
  • Equipment status and state information from a web-accessible dashboard
  • Hardware and software Inventory reporting
  • Advanced trend analysis
  • Optional patch management with automated staged patching
  • Single-click trouble tickets for priority help from Progent's Technical Response Center (TRC)
  • 100s of built-in report options plus custom reporting
In addition to providing proactive monitoring to detect technical issues, ProSight LAN Watch can help identify obsolete, under utilized, and stressed equipment. ProSight LAN Watch can also help you track hardware warranty and software license information and generate alerts for impending expirations to simplify asset management.

An Affordable and Effective RMM Solution
ProSight LAN Watch RMM services are available for a small one-time setup cost and an affordable monthly charge based on the services provided and the number of computers monitored. If remediation services are called for, they can either be handled by your internal IT staff or by Progent's network engineers on a time-and-material basis. With more than 20 years of experience providing RMM services to businesses throughout the U.S., Progent's network engineers have the knowledge needed to set up and analyze ProSight LAN Watch alerts and reports and the skills required to resolve problems quickly based on industry best practices.

ProSight LAN Watch Server and Desktop Management Consulting

ProSight LAN Watch includes 100's of built-in commands for remote server and desktop management

ProSight LAN Watch is integrated with Progent's ConnectWise ticketing system. With a ProSight LAN Watch agent installed on a server/workstation, a single click can create a prioritized TRC ticket or start a chat with a TRC engineer, who can resolve the problem using the ScreenConnect remote control tool. In most cases, potential problems can be resolved without interrupting your end users.

Summary of ProSight LAN Watch Features and Benefits
ProSight LAN Watch represents a powerful and affordable Remote Monitoring and Management solution by providing a unique combination of asset discovery and extensive, actionable reporting. ProSight LAN Watch's benefits include:

  • Reduce IT support costs
  • Improve network availability
  • Avoid hardware warranty and software license expirations
  • Keep your IT management focused on strategic issues, not on network maintenance
  • Optimize the utilization of your critical network assets
  • Get the insight you need for efficient capacity planning
  • Partner with Progent's world-class team of network experts
Sample Reports from ProSight LAN Watch
The following links allow you to view or download sample reports available with Progent's ProSight LAN Watch remote monitoring and management service. Download Progent's ProSight LAN Watch: Remote Monitoring and Management Datasheet
To download a single-page datasheet in PDF format describing Progent's ProSight LAN Watch RMM services, click:
Progent's ProSight LAN Watch Server and Desktop Monitoring and Management Services Datasheet. (PDF - 95 KB)

ProSight Network Audit Advanced: Deep-Dive Network Health Audit with Active Directory Cleanup Report
ProSight LAN Watch is the remote monitoring tool behind Progent's ProSight Network Audit Advanced service. This affordable infrastructure health review provides a professional assessment of how closely your network configuration follows industry best practices. The audit includes an Active Directory (AD) Cleanup report that identifies any problems found in your AD deployment and suggests remediation. The ProSight Network Audit Advanced comes with one year of Progent's ProSight LAN Watch network monitoring service. To learn more about ProSight Network Audit Advanced, see ProSight Network Audit Advanced.

Additional ProSight Managed Services Offered by Progent
Progent's ProSight suite of network management services includes other affordable, flat-rate managed service packages designed to help small and mid-size businesses maintain on-premises or hybrid cloud IT environments by monitoring and managing key areas including security, backup/disaster recovery, and email spam and content filtering. By partnering with leading platform vendors, Progent can bring small businesses the same cutting-edge information technology solutions found in the largest enterprises. Managed services available from Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior machine learning technology to defend physical and virtual endpoint devices against new malware assaults like ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Backup and Recovery Services
    Progent has worked with advanced backup/restore software companies to create ProSight Data Protection Services, a portfolio of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your backup operations and allow transparent backup and rapid recovery of important files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human mistakes, malicious insiders, or application glitches. Managed backup services in the ProSight Data Protection Services product family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver centralized management and comprehensive security for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.

  • Active Protection Against Ransomware: AI-based Ransomware Detection and Cleanup
    Progent's Active Protection Against Ransomware is an endpoint protection solution that incorporates cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV products. Progent ASM services safeguard on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including protection, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ransomware defense and cleanup services.

  • Outsourced/Co-managed Service Center: Support Desk Managed Services
    Progent's Support Center services enable your information technology team to offload Help Desk services to Progent or split responsibilities for support services transparently between your internal network support staff and Progent's nationwide roster of certified IT service technicians, engineers and subject matter experts (SMEs). Progent's Shared Help Desk Service offers a transparent extension of your in-house support group. User interaction with the Help Desk, provision of support, issue escalation, trouble ticket creation and updates, performance metrics, and management of the service database are cohesive regardless of whether incidents are resolved by your corporate IT support group, by Progent's team, or a mix of the two. Read more about Progent's outsourced/co-managed Help Center services.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of any size a versatile and cost-effective solution for assessing, testing, scheduling, applying, and tracking updates to your dynamic IT network. In addition to optimizing the protection and reliability of your IT environment, Progent's software/firmware update management services permit your IT staff to concentrate on line-of-business projects and tasks that derive maximum business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected online account and give your password you are requested to verify your identity on a device that only you have and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized for this second means of ID validation including a smartphone or wearable, a hardware token, a landline phone, etc. You can designate multiple verification devices. For details about ProSight Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of in-depth management reporting plug-ins created to integrate with the leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
Download Progent's 10 Benefits of Managed IT Services White Paper
To download a white paper explaining why managed services are quickly replacing the traditional break/fix model of network support outsourcing for small and mid-size companies, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)

ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to assess your company's preparedness to block ransomware or recover rapidly following an attack by a ransomware strain such as Ryuk, Maze, Sodinokibi, Netwalker, Phobos, LockBit or Nephilim. Progent will consult with you personally to collect information concerning your existing cybersecurity posture and backup procedures, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery environment that minimizes your exposure to a ransomware attack and meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Contact Progent to Find Out More About ProSight LAN Watch Server and Desktop Monitoring and Management Services
For detailed pricing and to find out more about how ProSight LAN Watch remote monitoring and reporting services can save you support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.

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