Server and Desktop Monitoring and RMM ConsultingProSight LAN Watch is Progent’s remote monitoring and management (RMM) service that allows small and mid-size organizations to outsource server and PC management for a low monthly price. ProSight LAN Watch automates and streamlines tasks such as proactive monitoring and maintenance, asset inventory, software distribution, patching, and troubleshooting. Formerly named ZENO, ProSight LAN Watch incorporates best-practices intelligence for proactively monitoring Windows-powered servers and desktops. As soon as ProSight LAN Watch detects a problem, an alert is sent to your designated IT staff and your assigned Progent consultant so that any looming issues can be resolved before they impair or crash your network. On monitored computers, a single click can create a prioritized trouble ticket for Progent’s Technical Response Center (TRC).

ProSight LAN Watch can be integrated with ProSight Data Protection Services local and offsite backup monitors. This adds a high-level overview of your recent backups and cloud storage from the ProSight LAN Watch portal. ProSight LAN Watch can optionally be configured to track the health of other IP-enabled assets like routers, switches, printers and telecommunications equipment. If there is a weak spot in your network, ProSight LAN Watch will find it.

ProSight LAN Watch offers a range of services to help you manage your information system by keeping tabs on the availability, performance and security of your entire IT ecosystem. Services available with ProSight LAN Watch include:

  • Proactive monitoring of Windows, Linux and Mac systems, plus smartphones
  • Standard and custom SNMP monitors
  • Monitor the health of critical applications and server roles including Exchange, SQL Server and AD
  • Standard and customizable alert thresholds and remediation scripts, all with full automation
  • Equipment status and state information from a web-accessible dashboard
  • Hardware and software Inventory reporting
  • Advanced trend analysis
  • Optional patch management with automated staged patching
  • Single-click trouble tickets for priority help from Progent’s Technical Response Center (TRC)
  • 100s of built-in report options plus custom reporting
In addition to providing proactive monitoring to detect technical issues, ProSight LAN Watch can help identify obsolete, under utilized, and stressed equipment. ProSight LAN Watch can also help you track hardware warranty and software license information and generate alerts for impending expirations to simplify asset management.

An Affordable and Effective RMM Solution
ProSight LAN Watch RMM services are available for a small one-time setup cost and an affordable monthly charge based on the services provided and the number of computers monitored. If remediation services are called for, they can either be handled by your internal IT staff or by Progent’s network engineers on a time-and-material basis. With more than a decade of experience providing RMM services to businesses throughout the U.S., Progent’s network engineers have the knowledge needed to set up and analyze ProSight LAN Watch alerts and reports and the skills required to resolve problems quickly based on industry best practices.

ProSight LAN Watch Server and Desktop Management Consulting

ProSight LAN Watch includes 100's of built-in commands for remote server and desktop management

ProSight LAN Watch is integrated with Progent's ConnectWise ticketing system. With a ProSight LAN Watch agent installed on a server/workstation, a single click can create a prioritized TRC ticket or start a chat with a TRC engineer, who can resolve the problem using the ScreenConnect remote control tool. In most cases, potential problems can be resolved without interrupting your end users.

Summary of ProSight LAN Watch Features and Benefits
ProSight LAN Watch represents a powerful and affordable Remote Monitoring and Management solution by providing a unique combination of asset discovery and extensive, actionable reporting. ProSight LAN Watch's benefits include:

  • Reduce IT support costs
  • Improve network availability
  • Avoid hardware warranty and software license expirations
  • Keep your IT management focused on strategic issues, not on network maintenance
  • Optimize the utilization of your critical network assets
  • Get the insight you need for efficient capacity planning
  • Partner with Progent’s world-class team of network experts
Sample Reports from ProSight LAN Watch
The following links allow you to view or download sample reports available with Progent's ProSight LAN Watch remote monitoring and management service. Download Progent's ProSight LAN Watch: Remote Monitoring and Management Datasheet
To download a single-page datasheet in PDF format describing Progent's ProSight LAN Watch RMM services, click:
Progent's ProSight LAN Watch Server and Desktop Monitoring and Management Services Datasheet. (PDF - 95 KB)

ProSight Network Audit Advanced: Deep-Dice Network Health Audit with Active Directory Cleanup Report
ProSight LAN Watch is the remote monitoring tool behind Progent's ProSight Network Audit Advanced service. This affordable infrastructure health review provides a professional assessment of how closely your network configuration follows industry best practices. The audit includes an Active Directory (AD) Cleanup report that identifies any problems found in your AD deployment and suggests remediation. The ProSight Network Audit Advanced comes with one year of Progent's ProSight LAN Watch network monitoring service. To learn more about ProSight Network Audit Advanced, see ProSight Network Audit Advanced.

Additional ProSight Managed Services Offered by Progent
Progent's ProSight suite of network management services includes other affordable, flat-rate managed service packages designed to help small and mid-size businesses maintain on-premises or hybrid cloud IT environments by monitoring and managing key areas including security, backup/disaster recovery, and email spam and content filtering. By partnering with leading platform vendors, Progent can bring small businesses the same cutting-edge information technology solutions found in the largest enterprises. Managed services available from Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend physical and virtual endpoint devices against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver centralized management and world-class security for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Read more about ProSight IT Asset Management service.
Download Progent's 10 Benefits of Managed IT Services White Paper
To view a white paper describing why managed services are rapidly takingthe place of the old break/fix model of IT support outsourcing for small and mid-size organizations, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)

ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is designed to help assess your company's ability either to block ransomware or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery procedures, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that reduces your vulnerability to a ransomware attack and aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Contact Progent to Find Out More About ProSight LAN Watch Server and Desktop Monitoring and Management Services
For detailed pricing and to find out more about how ProSight LAN Watch remote monitoring and reporting services can save you support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.

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