Server and Desktop Monitoring and RMM ConsultingProSight LAN Watch is Progent's remote monitoring and management (RMM) service that allows small and mid-size organizations to outsource server and PC management for a low monthly price. ProSight LAN Watch automates and streamlines tasks such as proactive monitoring and maintenance, asset inventory, software distribution, patching, and troubleshooting. Formerly named ZENO, ProSight LAN Watch incorporates best-practices intelligence for proactively monitoring Windows-powered servers and desktops. As soon as ProSight LAN Watch detects a problem, an alert is sent to your designated IT staff and your assigned Progent consultant so that any looming issues can be resolved before they impair or crash your network. On monitored computers, a single click can create a prioritized trouble ticket for Progent's Technical Response Center (TRC).

ProSight LAN Watch can be integrated with ProSight Data Protection Services local and offsite backup monitors. This adds a high-level overview of your recent backups and cloud storage from the ProSight LAN Watch portal. ProSight LAN Watch can optionally be configured to track the health of other IP-enabled assets like routers, switches, printers and telecommunications equipment. If there is a weak spot in your network, ProSight LAN Watch will find it.

ProSight LAN Watch offers a range of services to help you manage your information system by keeping tabs on the availability, performance and security of your entire IT ecosystem. Services available with ProSight LAN Watch include:

  • Proactive monitoring of Windows, Linux and Mac systems, plus smartphones
  • Standard and custom SNMP monitors
  • Monitor the health of critical applications and server roles including Exchange, SQL Server and AD
  • Standard and customizable alert thresholds and remediation scripts, all with full automation
  • Equipment status and state information from a web-accessible dashboard
  • Hardware and software Inventory reporting
  • Advanced trend analysis
  • Optional patch management with automated staged patching
  • Single-click trouble tickets for priority help from Progent's Technical Response Center (TRC)
  • 100s of built-in report options plus custom reporting
In addition to providing proactive monitoring to detect technical issues, ProSight LAN Watch can help identify obsolete, under utilized, and stressed equipment. ProSight LAN Watch can also help you track hardware warranty and software license information and generate alerts for impending expirations to simplify asset management.

An Affordable and Effective RMM Solution
ProSight LAN Watch RMM services are available for a small one-time setup cost and an affordable monthly charge based on the services provided and the number of computers monitored. If remediation services are called for, they can either be handled by your internal IT staff or by Progent's network engineers on a time-and-material basis. With more than 20 years of experience providing RMM services to businesses throughout the U.S., Progent's network engineers have the knowledge needed to set up and analyze ProSight LAN Watch alerts and reports and the skills required to resolve problems quickly based on industry best practices.

ProSight LAN Watch Server and Desktop Management Consulting

ProSight LAN Watch includes 100's of built-in commands for remote server and desktop management

ProSight LAN Watch is integrated with Progent's ConnectWise ticketing system. With a ProSight LAN Watch agent installed on a server/workstation, a single click can create a prioritized TRC ticket or start a chat with a TRC engineer, who can resolve the problem using the ScreenConnect remote control tool. In most cases, potential problems can be resolved without interrupting your end users.

Summary of ProSight LAN Watch Features and Benefits
ProSight LAN Watch represents a powerful and affordable Remote Monitoring and Management solution by providing a unique combination of asset discovery and extensive, actionable reporting. ProSight LAN Watch's benefits include:

  • Reduce IT support costs
  • Improve network availability
  • Avoid hardware warranty and software license expirations
  • Keep your IT management focused on strategic issues, not on network maintenance
  • Optimize the utilization of your critical network assets
  • Get the insight you need for efficient capacity planning
  • Partner with Progent's world-class team of network experts
Sample Reports from ProSight LAN Watch
The following links allow you to view or download sample reports available with Progent's ProSight LAN Watch remote monitoring and management service. Download Progent's ProSight LAN Watch: Remote Monitoring and Management Datasheet
To download a single-page datasheet in PDF format describing Progent's ProSight LAN Watch RMM services, click:
Progent's ProSight LAN Watch Server and Desktop Monitoring and Management Services Datasheet. (PDF - 95 KB)

ProSight Network Audit Advanced: Deep-Dive Network Health Audit with Active Directory Cleanup Report
ProSight LAN Watch is the remote monitoring tool behind Progent's ProSight Network Audit Advanced service. This affordable infrastructure health review provides a professional assessment of how closely your network configuration follows industry best practices. The audit includes an Active Directory (AD) Cleanup report that identifies any problems found in your AD deployment and suggests remediation. The ProSight Network Audit Advanced comes with one year of Progent's ProSight LAN Watch network monitoring service. To learn more about ProSight Network Audit Advanced, see ProSight Network Audit Advanced.

Additional ProSight Managed Services Offered by Progent
Progent's ProSight suite of network management services includes other affordable, flat-rate managed service packages designed to help small and mid-size businesses maintain on-premises or hybrid cloud IT environments by monitoring and managing key areas including security, backup/disaster recovery, and email spam and content filtering. By partnering with leading platform vendors, Progent can bring small businesses the same cutting-edge information technology solutions found in the largest enterprises. Managed services available from Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to guard physical and virtual endpoint devices against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Backup and Disaster Recovery Services
    Progent has worked with advanced backup/restore software providers to create ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your backup operations and allow transparent backup and fast restoration of vital files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, human error, ill-intentioned employees, or application bugs. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that require important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.

  • Active Protection Against Ransomware: Machine Learning-based Ransomware Detection and Remediation
    Progent's Active Defense Against Ransomware is an endpoint protection solution that utilizes next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. Progent Active Security Monitoring services protect on-premises and cloud resources and offers a single platform to address the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ransomware defense and cleanup services.

  • Outsourced/Co-managed Service Desk: Support Desk Managed Services
    Progent's Support Center services allow your information technology team to offload Call Center services to Progent or divide activity for Help Desk services seamlessly between your internal network support team and Progent's nationwide roster of certified IT support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk Service provides a transparent extension of your in-house support group. End user interaction with the Service Desk, delivery of technical assistance, issue escalation, ticket creation and updates, performance measurement, and maintenance of the support database are consistent whether issues are taken care of by your core network support group, by Progent, or a mix of the two. Find out more about Progent's outsourced/co-managed Call Center services.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving information network. In addition to optimizing the security and reliability of your computer environment, Progent's software/firmware update management services allow your IT staff to focus on more strategic initiatives and tasks that derive the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected online account and give your password you are asked to verify your identity via a device that only you have and that uses a different ("out-of-band") network channel. A broad selection of devices can be utilized for this added means of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple validation devices. For more information about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time and in-depth reporting utilities created to work with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-up or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
Download Progent's 10 Benefits of Managed IT Services White Paper
To view a white paper describing why managed services are rapidly replacing the old break/fix model of IT support outsourcing for small and mid-size companies, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)

ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability to defend against ransomware or recover rapidly after an assault by a ransomware variant like Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), DopplePaymer, Conti or Egregor. Progent will work with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery system that reduces your vulnerability to a ransomware attack and aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Contact Progent to Find Out More About ProSight LAN Watch Server and Desktop Monitoring and Management Services
For detailed pricing and to find out more about how ProSight LAN Watch remote monitoring and reporting services can save you support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.

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