Remote Network Management for Small and Midsize Businesses

ProSight LAN Watch is Progent's network management outsourcing service, available for a low monthly price, that provides in-depth server and desktop management tools for streamlining tasks like proactive remote monitoring, resource inventory, patch management, and troubleshooting. Previously known as ZENO, ProSight LAN Watch continually monitors Windows-powered servers and desktops and checks for deviations from predetermined health thresholds. When ProSight LAN Watch uncovers an issue, it automatically sends an alert to specified personnel and to your Progent support representative so potential problems can be corrected before they have a chance to impact productivity. On monitored servers or desktops, it takes a single click to create a prioritized trouble ticket for Progent's Technical Response Center (TRC).

ProSight LAN Watch can be combined with Progent's ProSight Data Protection Services cloud backup product. The ProSight LAN Watch portal furnishes a clear overview of your recent ProSight DPS backups and cloud storage. ProSight LAN Watch includes the option of tracking the health of additional IP-enabled devices such as routers, switches, and printers.

ProSight LAN Watch includes an library of services to help you monitor health of your network. Services available with ProSight LAN Watch include:

• Proactive monitoring of Windows servers and desktops
• Monitor the health of key apps and server roles such as Exchange, SQL Server and Active Directory
• Build-in and custom alert thresholds and scripts for repair
• Web-based dashboard for equipment status and state data
• IT asset Inventory reporting
• Performance trend analysis
• Optional patch management including staged patching
• Single-click trouble tickets for priority assistance from Progent's Technical Response Center
• Pre-designed and customizable reports

A Cost-effective Remote Monitoring and Management Solution
ProSight LAN Watch services are offered for a small one-time startup fee and a fixed, budget-friendly monthly charge determined by the services requested and the number of servers and desktops monitored. If repair services are required, they can either be taken care of by your in-house support staff or by Progent's technicians and engineers on a time-and-material basis. With two decades of experience delivering remote IT consulting support to companies across the U.S., Progent has the experience necessary to configure ProSight LAN Watch appropriately for your network environment and business needs, and Progent has the skills to understand and act upon ProSight LAN Watch's alerts and reports.

ProSight LAN Watch is integrated with Progent's ConnectWise ticketing system. With a ProSight LAN Watch agent installed on a server/workstation, a single click can create a prioritized TRC ticket or start a chat with a TRC engineer, who can resolve the problem using the ScreenConnect remote control tool. In most cases, potential problems can be resolved without interrupting your end users.

Top Benefits of ProSight LAN Watch
ProSight LAN Watch is an effective, low-cost network management outsourcing solution that delivers a powerful combination of resource discovery and comprehensive reporting. ProSight LAN Watch's major benefits include:

• Reduce network management time and expense
• Increase network uptime
• Stay ahead of expirations of hardware warranties and software licenses
• Allow your management to concentrate on business issues rather than computer technology
• Expedite your return on investment in network infrastructure
• Get actionable information for network optimization and capacity planning
• Work with Progent's world-class consultants to maximize the business value of your information network

• Asset Summary Report: Displays a summary of all network assets, followed by detailed lists grouped by each monitored device type.
  Click here to view or download the sample Asset Summary Report. (PDF, 351 Kb, 6 pages).

• Client Health Standards: Lists a summary of your current health status, recent asset activity, and a concise asset analysis. Includes a graph of devices that are currently operating within standards.
  Click here to view or download the sample Client Health Standards Report. (PDF, 188 Kb, 3 pages).

• Computer Audit: Displays a detailed overview of a computer.
  Click here to view or download the sample Computer Audit Report. (PDF, 509 Kb, 7 pages).

• Computer Health Standards: For each monitored computer, displays details about the latest scans for standards and health checks.
  Click here to view or download the sample Computer Health Standards Report. (PDF, 632 Kb, 10 pages).

• Patch Compliance: Displays the patch compliance of your systems, and details each device and patch that is non-compliant.
  Click here to view or download the sample Patch Compliance Report. (PDF, 199 Kb, 3 pages).

• Software List Displays a list of applications installed on each monitored computer.
  Click here to view or download the sample Software List Report. (PDF, 1,581 Kb, 17 pages).

• Ticket Summary: Displays Progent's client ticket statistics and charts for the past 30 days, followed by a list of ticket activity.
  Click here to view or download the sample Ticket Summary Report. (PDF, 380 Kb, 5 pages).

ProSight Network Audit Advanced: Affordable In-depth Network Health Audit with Active Directory Cleanup Report
ProSight LAN Watch is the RMM engine behind Progent's ProSight Network Audit Advanced service. This value-priced network health review offers an objective evaluation of how well your network infrastructure configuration adheres to best practices. The review includes the creation and presentation of an Active Directory (AD) Cleanup document to help make you aware of any issues that should be addressed in your Active Directory environment. The ProSight Network Audit Advanced also includes a full year of Progent's ProSight LAN Watch managed service. For additional information about ProSight Network Audit Advanced, visit ProSight Network Audit Advanced.

Additional ProSight Managed Services Offered by Progent
Progent's ProSight family of network management services includes other affordable, flat-rate managed service packages designed to help small and mid-size businesses maintain on-premises or hybrid cloud IT environments by monitoring and managing key areas including security, backup/disaster recovery, and email spam and content filtering. By partnering with leading platform vendors, Progent can bring small businesses the same cutting-edge information technology solutions found in the largest enterprises. Managed services available from Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning tools to defend physical and virtual endpoints against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including filtering, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when needed, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to provide web-based control and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Read more about ProSight IT Asset Management service.

ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's preparedness to counter ransomware or recover quickly following an assault by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, DopplePaymer, Conti or Nephilim. Progent will work with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup environment that minimizes your vulnerability to a ransomware attack and meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Contact Progent to Find Out More About ProSight LAN Watch Server and Desktop Monitoring and Management Services
For pricing information and to learn more about how ProSight LAN Watch remote monitoring and reporting services can reduce support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.