Remote Network Management for Small and Midsize Businesses

ProSight LAN Watch is Progent's network management outsourcing service, available for a low monthly price, that provides in-depth server and desktop management tools for streamlining tasks like proactive remote monitoring, resource inventory, patch management, and troubleshooting. Previously known as ZENO, ProSight LAN Watch continually monitors Windows-powered servers and desktops and checks for deviations from predetermined health thresholds. When ProSight LAN Watch uncovers an issue, it automatically sends an alert to specified personnel and to your Progent support representative so potential problems can be corrected before they have a chance to impact productivity. On monitored servers or desktops, it takes a single click to create a prioritized trouble ticket for Progent's Technical Response Center (TRC).

ProSight LAN Watch can be combined with Progent's ProSight Data Protection Services cloud backup product. The ProSight LAN Watch portal furnishes a clear overview of your recent ProSight DPS backups and cloud storage. ProSight LAN Watch includes the option of tracking the health of additional IP-enabled devices such as routers, switches, and printers.

ProSight LAN Watch includes an library of services to help you monitor health of your network. Services available with ProSight LAN Watch include:

• Proactive monitoring of Windows servers and desktops
• Monitor the health of key apps and server roles such as Exchange, SQL Server and Active Directory
• Build-in and custom alert thresholds and scripts for repair
• Web-based dashboard for equipment status and state data
• IT asset Inventory reporting
• Performance trend analysis
• Optional patch management including staged patching
• Single-click trouble tickets for priority assistance from Progent's Technical Response Center
• Pre-designed and customizable reports

A Cost-effective Remote Monitoring and Management Solution
ProSight LAN Watch services are offered for a small one-time startup fee and a fixed, budget-friendly monthly charge determined by the services requested and the number of servers and desktops monitored. If repair services are required, they can either be taken care of by your in-house support staff or by Progent's technicians and engineers on a time-and-material basis. With two decades of experience delivering remote IT consulting support to companies across the U.S., Progent has the experience necessary to configure ProSight LAN Watch appropriately for your network environment and business needs, and Progent has the skills to understand and act upon ProSight LAN Watch's alerts and reports.

ProSight LAN Watch is integrated with Progent's ConnectWise ticketing system. With a ProSight LAN Watch agent installed on a server/workstation, a single click can create a prioritized TRC ticket or start a chat with a TRC engineer, who can resolve the problem using the ScreenConnect remote control tool. In most cases, potential problems can be resolved without interrupting your end users.

Top Benefits of ProSight LAN Watch
ProSight LAN Watch is an effective, low-cost network management outsourcing solution that delivers a powerful combination of resource discovery and comprehensive reporting. ProSight LAN Watch's major benefits include:

• Reduce network management time and expense
• Increase network uptime
• Stay ahead of expirations of hardware warranties and software licenses
• Allow your management to concentrate on business issues rather than computer technology
• Expedite your return on investment in network infrastructure
• Get actionable information for network optimization and capacity planning
• Work with Progent's world-class consultants to maximize the business value of your information network

• Asset Summary Report: Displays a summary of all network assets, followed by detailed lists grouped by each monitored device type.
  Click here to view or download the sample Asset Summary Report. (PDF, 351 Kb, 6 pages).

• Client Health Standards: Lists a summary of your current health status, recent asset activity, and a concise asset analysis. Includes a graph of devices that are currently operating within standards.
  Click here to view or download the sample Client Health Standards Report. (PDF, 188 Kb, 3 pages).

• Computer Audit: Displays a detailed overview of a computer.
  Click here to view or download the sample Computer Audit Report. (PDF, 509 Kb, 7 pages).

• Computer Health Standards: For each monitored computer, displays details about the latest scans for standards and health checks.
  Click here to view or download the sample Computer Health Standards Report. (PDF, 632 Kb, 10 pages).

• Patch Compliance: Displays the patch compliance of your systems, and details each device and patch that is non-compliant.
  Click here to view or download the sample Patch Compliance Report. (PDF, 199 Kb, 3 pages).

• Software List Displays a list of applications installed on each monitored computer.
  Click here to view or download the sample Software List Report. (PDF, 1,581 Kb, 17 pages).

• Ticket Summary: Displays Progent's client ticket statistics and charts for the past 30 days, followed by a list of ticket activity.
  Click here to view or download the sample Ticket Summary Report. (PDF, 380 Kb, 5 pages).

ProSight Network Audit Advanced: Affordable In-depth Network Health Audit with Active Directory Cleanup Report
ProSight LAN Watch is the RMM engine behind Progent's ProSight Network Audit Advanced service. This value-priced network health review offers an objective evaluation of how well your network infrastructure configuration adheres to best practices. The review includes the creation and presentation of an Active Directory (AD) Cleanup document to help make you aware of any issues that should be addressed in your Active Directory environment. The ProSight Network Audit Advanced also includes a full year of Progent's ProSight LAN Watch managed service. For additional information about ProSight Network Audit Advanced, visit ProSight Network Audit Advanced.

Additional ProSight Managed Services Offered by Progent
Progent's ProSight family of network management services includes other affordable, flat-rate managed service packages designed to help small and mid-size businesses maintain on-premises or hybrid cloud IT environments by monitoring and managing key areas including security, backup/disaster recovery, and email spam and content filtering. By partnering with leading platform vendors, Progent can bring small businesses the same cutting-edge information technology solutions found in the largest enterprises. Managed services available from Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard physical and virtual endpoint devices against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

• ProSight Data Protection Services (DPS): Backup and Disaster Recovery Services
  Progent has worked with advanced backup technology providers to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup processes and enable transparent backup and fast recovery of critical files/folders, applications, system images, and VMs. ProSight DPS lets your business recover from data loss caused by equipment failures, natural calamities, fire, malware such as ransomware, user error, malicious employees, or application glitches. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed backup services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their networking hardware like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating tedious management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about ProSight IT Asset Management service.

• Progent Active Protection Against Ransomware: AI-based Ransomware Detection and Remediation
  Progent's Active Protection Against Ransomware is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based AV tools. Progent ASM services safeguard local and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including protection, detection, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ransomware defense and recovery services.

• Progent's Outsourced/Shared Help Desk: Support Desk Managed Services
  Progent's Call Center services enable your IT team to offload Support Desk services to Progent or split responsibilities for Service Desk support transparently between your internal support staff and Progent's extensive pool of certified IT service engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk Service offers a seamless extension of your internal network support resources. User interaction with the Help Desk, provision of support services, escalation, ticket generation and updates, efficiency measurement, and maintenance of the support database are consistent whether issues are taken care of by your in-house IT support group, by Progent, or a mix of the two. Read more about Progent's outsourced/co-managed Help Desk services.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's managed services for software and firmware patch management provide organizations of any size a versatile and affordable solution for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic information network. In addition to maximizing the security and functionality of your computer environment, Progent's software/firmware update management services permit your in-house IT team to focus on more strategic initiatives and activities that deliver maximum business value from your network. Learn more about Progent's patch management support services.

• ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
  Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a protected online account and enter your password you are asked to confirm your identity via a device that only you have and that uses a different network channel. A broad selection of out-of-band devices can be used for this added form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate several verification devices. To learn more about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing line of real-time and in-depth reporting utilities created to work with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's preparedness either to counter ransomware or recover quickly following an assault by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, Phobos, Snatch or Nephilim. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery procedures, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that minimizes your vulnerability to a ransomware attack and meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Contact Progent to Find Out More About ProSight LAN Watch Server and Desktop Monitoring and Management Services
For pricing information and to learn more about how ProSight LAN Watch remote monitoring and reporting services can reduce support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.