ProSight LAN Watch is Progent's network management outsourcing service, available for a low monthly price, that provides in-depth server and desktop management tools for streamlining tasks like proactive remote monitoring, resource inventory, patch management, and troubleshooting. Previously known as ZENO, ProSight LAN Watch continually monitors Windows-powered servers and desktops and checks for deviations from predetermined health thresholds. When ProSight LAN Watch uncovers an issue, it automatically sends an alert to specified personnel and to your Progent support representative so potential problems can be corrected before they have a chance to impact productivity. On monitored servers or desktops, it takes a single click to create a prioritized trouble ticket for Progent's Technical Response Center (TRC).
ProSight LAN Watch can be combined with Progent's ProSight Data Protection Services cloud backup product. The ProSight LAN Watch portal furnishes a clear overview of your recent ProSight DPS backups and cloud storage. ProSight LAN Watch includes the option of tracking the health of additional IP-enabled devices such as routers, switches, and printers.
ProSight LAN Watch includes an library of services to help you monitor health of your network. Services available with ProSight LAN Watch include:
- Proactive monitoring of Windows servers and desktops
- Monitor the health of key apps and server roles such as Exchange, SQL Server and Active Directory
- Build-in and custom alert thresholds and scripts for repair
- Web-based dashboard for equipment status and state data
- IT asset Inventory reporting
- Performance trend analysis
- Optional patch management including staged patching
- Single-click trouble tickets for priority assistance from Progent's Technical Response Center
- Pre-designed and customizable reports
ProSight LAN Watch's capabilities include more than proactive monitoring to identify early-stage technical problems. The platform also features asset management tools that can help detect outdated, under utilized, and stressed hardware devices. In addition, ProSight LAN Watch can help you keep track of equipment warranties and software licenses and alert you when they are about to expire.
A Cost-effective Remote Monitoring and Management Solution
ProSight LAN Watch services are offered for a small one-time startup fee and a fixed, budget-friendly monthly charge determined by the services requested and the number of servers and desktops monitored. If repair services are required, they can either be taken care of by your in-house support staff or by Progent's technicians and engineers on a time-and-material basis. With two decades of experience delivering remote IT consulting support to companies across the U.S., Progent has the experience necessary to configure ProSight LAN Watch appropriately for your network environment and business needs, and Progent has the skills to understand and act upon ProSight LAN Watch's alerts and reports.

ProSight LAN Watch comes with a library of built-in tools for remote server and desktop management
ProSight LAN Watch is integrated with Progent's ConnectWise ticketing system. With a ProSight LAN Watch agent installed on a server/workstation, a single click can create a prioritized TRC ticket or start a chat with a TRC engineer, who can resolve the problem using the ScreenConnect remote control tool. In most cases, potential problems can be resolved without interrupting your end users.
Top Benefits of ProSight LAN Watch
ProSight LAN Watch is an effective, low-cost network management outsourcing solution that delivers a powerful combination of resource discovery and comprehensive reporting. ProSight LAN Watch's major benefits include:
- Reduce network management time and expense
- Increase network uptime
- Stay ahead of expirations of hardware warranties and software licenses
- Allow your management to concentrate on business issues rather than computer technology
- Expedite your return on investment in network infrastructure
- Get actionable information for network optimization and capacity planning
- Work with Progent's world-class consultants to maximize the business value of your information network
Sample Reports from ProSight LAN Watch
These links let you view or download samples of the reports available with Progent's ProSight LAN Watch server and desktop monitoring and management service.
- Asset Summary Report: Displays a summary of all network assets, followed by detailed lists grouped by each monitored device type.
Click here to view or download the sample Asset Summary Report. (PDF, 351 Kb, 6 pages).
- Client Health Standards: Lists a summary of your current health status, recent asset activity, and a concise asset analysis. Includes a graph of devices that are currently operating within standards.
Click here to view or download the sample Client Health Standards Report. (PDF, 188 Kb, 3 pages).
- Computer Audit: Displays a detailed overview of a computer.
Click here to view or download the sample Computer Audit Report. (PDF, 509 Kb, 7 pages).
- Computer Health Standards: For each monitored computer, displays details about the latest scans for standards and health checks.
Click here to view or download the sample Computer Health Standards Report. (PDF, 632 Kb, 10 pages).
- Patch Compliance: Displays the patch compliance of your systems, and details each device and patch that is non-compliant.
Click here to view or download the sample Patch Compliance Report. (PDF, 199 Kb, 3 pages).
- Software List Displays a list of applications installed on each monitored computer.
Click here to view or download the sample Software List Report. (PDF, 1,581 Kb, 17 pages).
- Ticket Summary: Displays Progent's client ticket statistics and charts for the past 30 days, followed by a list of ticket activity.
Click here to view or download the sample Ticket Summary Report. (PDF, 380 Kb, 5 pages).
Download Progent's ProSight LAN Watch: Remote Monitoring and Management Datasheet
To download a datasheet describing Progent's ProSight LAN Watch RMM services, click:
Progent's ProSight LAN Watch Server and Desktop Monitoring and Management Services Datasheet. (PDF - 95 KB)
ProSight Network Audit Advanced: Affordable In-depth Network Health Audit with Active Directory Cleanup Report
ProSight LAN Watch is the RMM engine behind Progent's ProSight Network Audit Advanced service. This value-priced network health review offers an objective evaluation of how well your network infrastructure configuration adheres to best practices. The review includes the creation and presentation of an Active Directory (AD) Cleanup document to help make you aware of any issues that should be addressed in your Active Directory environment. The ProSight Network Audit Advanced also includes a full year of Progent's ProSight LAN Watch managed service. For additional information about ProSight Network Audit Advanced, visit ProSight Network Audit Advanced.
Additional ProSight Managed Services Offered by Progent
Progent's ProSight family of network management services includes other affordable, flat-rate managed service packages designed to help small and mid-size businesses maintain on-premises or hybrid cloud IT environments by monitoring and managing key areas including security, backup/disaster recovery, and email spam and content filtering. By partnering with leading platform vendors, Progent can bring small businesses the same cutting-edge information technology solutions found in the largest enterprises.
Managed services available from Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend physical and virtual endpoints against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery Services
Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services, a family of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup operations and allow non-disruptive backup and fast restoration of vital files/folders, apps, system images, plus VMs. ProSight DPS lets you protect against data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed backup services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
- Active Protection Against Ransomware: Machine Learning-based Ransomware Identification and Remediation
Progent's Active Defense Against Ransomware is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. Progent ASM services safeguard on-premises and cloud resources and provides a single platform to manage the entire threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ransomware defense and recovery services.
- Outsourced/Co-managed Help Center: Help Desk Managed Services
Progent's Call Desk services enable your IT team to offload Call Center services to Progent or split activity for Service Desk support seamlessly between your internal support group and Progent's nationwide roster of certified IT service technicians, engineers and subject matter experts. Progent's Co-managed Help Desk Service offers a seamless extension of your corporate support resources. User access to the Service Desk, delivery of support services, issue escalation, ticket creation and updates, efficiency measurement, and maintenance of the support database are cohesive whether incidents are resolved by your core support staff, by Progent, or both. Read more about Progent's outsourced/co-managed Call Desk services.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and affordable alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. Besides optimizing the security and functionality of your IT environment, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on line-of-business projects and tasks that derive the highest business value from your network. Find out more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Google Android, and other personal devices. Using 2FA, when you sign into a protected online account and enter your password you are asked to confirm your identity via a unit that only you possess and that uses a different network channel. A broad range of out-of-band devices can be utilized for this added means of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. To learn more about ProSight Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding family of real-time and in-depth reporting tools created to integrate with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
Read or Download Progent's White Paper: 10 Benefits of Managed IT Services
To download a white paper describing why managed services are rapidly takingthe place of the traditional break/fix model of network support outsourcing for small and mid-size companies, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with information security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance expert. The interview is intended to assess your company's preparedness either to defend against ransomware or recover rapidly following an attack by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Phobos, Snatch or Egregor. Progent will work with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup system that reduces your exposure to ransomware and meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Contact Progent to Find Out More About ProSight LAN Watch Server and Desktop Monitoring and Management Services
For pricing information and to learn more about how ProSight LAN Watch remote monitoring and reporting services can reduce support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.