Remote Network Management for Small and Midsize Businesses

ProSight LAN Watch is Progent's network management outsourcing service, available for a low monthly price, that provides in-depth network, server, and desktop management tools for streamlining tasks like proactive remote monitoring, resource inventory, patch management, and troubleshooting. Previously known as ZENO, ProSight LAN Watch continually monitors Windows-powered servers and endpoints and checks for deviations from predetermined health thresholds. When ProSight LAN Watch uncovers an issue, it automatically sends an alert to specified personnel and to your Progent support representative so potential problems can be corrected before they have a chance to impact productivity. On monitored servers or endpoints, it takes a single click to create a prioritized trouble ticket for Progent's Technical Response Center (TRC).

ProSight LAN Watch can be combined with Progent's ProSight Data Protection Services cloud backup product. The ProSight LAN Watch portal furnishes a clear overview of your recent ProSight DPS backups and cloud storage. ProSight LAN Watch includes the option of tracking the health of additional IP-enabled devices such as routers, switches, and printers.

ProSight LAN Watch includes an library of services to help you monitor health of your network. Services available with ProSight LAN Watch include:

• Proactive monitoring of Windows servers and desktops
• Monitor the health of key apps and server roles such as Exchange, SQL Server and Active Directory
• Build-in and custom alert thresholds and scripts for repair
• Web-based dashboard for equipment status and state data
• IT asset Inventory reporting
• Performance trend analysis
• Optional patch management including staged patching
• Single-click trouble tickets for priority assistance from Progent's Technical Response Center
• Pre-designed and customizable reports

A Cost-effective Remote Monitoring and Management Solution
ProSight LAN Watch services are offered for a small one-time startup fee and a fixed, budget-friendly monthly charge determined by the services requested and the number of servers and desktops monitored. If repair services are required, they can either be taken care of by your in-house support staff or by Progent's technicians and engineers on a time-and-material basis. With two decades of experience delivering remote IT consulting support to companies across the U.S., Progent has the experience necessary to configure ProSight LAN Watch appropriately for your network environment and business needs, and Progent has the skills to understand and act upon ProSight LAN Watch's alerts and reports.

ProSight LAN Watch is integrated with Progent's ConnectWise ticketing system. With a ProSight LAN Watch agent installed on a server/workstation, a single click can create a prioritized TRC ticket or start a chat with a TRC engineer, who can resolve the problem using the ScreenConnect remote control tool. In most cases, potential problems can be resolved without interrupting your end users.

Top Benefits of ProSight LAN Watch
ProSight LAN Watch is an effective, low-cost network management outsourcing solution that delivers a powerful combination of resource discovery and comprehensive reporting. ProSight LAN Watch's major benefits include:

• Reduce network management time and expense
• Increase network uptime
• Stay ahead of expirations of hardware warranties and software licenses
• Allow your management to concentrate on business issues rather than computer technology
• Expedite your return on investment in network infrastructure
• Get actionable information for network optimization and capacity planning
• Work with Progent's world-class consultants to maximize the business value of your information network

• Asset Summary Report: Displays a summary of all network assets, followed by detailed lists grouped by each monitored device type.
  Click here to view or download the sample Asset Summary Report. (PDF, 351 Kb, 6 pages).

• Client Health Standards: Lists a summary of your current health status, recent asset activity, and a concise asset analysis. Includes a graph of devices that are currently operating within standards.
  Click here to view or download the sample Client Health Standards Report. (PDF, 188 Kb, 3 pages).

• Computer Audit: Displays a detailed overview of a computer.
  Click here to view or download the sample Computer Audit Report. (PDF, 509 Kb, 7 pages).

• Computer Health Standards: For each monitored computer, displays details about the latest scans for standards and health checks.
  Click here to view or download the sample Computer Health Standards Report. (PDF, 632 Kb, 10 pages).

• Patch Compliance: Displays the patch compliance of your systems, and details each device and patch that is non-compliant.
  Click here to view or download the sample Patch Compliance Report. (PDF, 199 Kb, 3 pages).

• Software List Displays a list of applications installed on each monitored computer.
  Click here to view or download the sample Software List Report. (PDF, 1,581 Kb, 17 pages).

• Ticket Summary: Displays Progent's client ticket statistics and charts for the past 30 days, followed by a list of ticket activity.
  Click here to view or download the sample Ticket Summary Report. (PDF, 380 Kb, 5 pages).

ProSight Network Audit Advanced: Affordable In-depth Network Health Audit with Active Directory Cleanup Report
ProSight LAN Watch is the RMM engine behind Progent's ProSight Network Audit Advanced service. This value-priced network health review offers an objective evaluation of how well your network infrastructure configuration adheres to best practices. The review includes the creation and presentation of an Active Directory (AD) Cleanup document to help make you aware of any issues that should be addressed in your Active Directory environment. The ProSight Network Audit Advanced also includes a full year of Progent's ProSight LAN Watch managed service. For additional information about ProSight Network Audit Advanced, visit ProSight Network Audit Advanced.

Additional ProSight Managed Services Offered by Progent
Progent's ProSight family of network management services includes other affordable, flat-rate managed service packages designed to help small and mid-size businesses maintain on-premises or hybrid cloud IT environments by monitoring and managing key areas including security, backup/disaster recovery, and email spam and content filtering. By partnering with leading platform vendors, Progent can bring small businesses the same cutting-edge information technology solutions found in the largest enterprises. Managed services available from Progent include:

• ProSight LAN Watch with NinjaOne RMM: Centralized RMM Solution for Networks, Servers, and Desktops
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based platform for monitoring and managing your network, server, and desktop devices by providing tools for performing common tedious tasks. These include health checking, patch management, automated remediation, endpoint setup, backup and recovery, anti-virus defense, remote access, standard and custom scripts, resource inventory, endpoint profile reporting, and debugging help. If ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it transmits an alert to your designated IT management personnel and your Progent technical consultant so that emerging issues can be fixed before they interfere with your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.

• ProSight WAN Watch: Network Infrastructure Management
  Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding suite of real-time reporting plug-ins designed to work with the top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services (DPS): Backup and Disaster Recovery Services
  Progent has worked with leading backup/restore software providers to create ProSight Data Protection Services, a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup operations and enable transparent backup and rapid restoration of vital files/folders, apps, system images, plus virtual machines. ProSight DPS lets your business protect against data loss caused by equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed services are best suited for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to deliver centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

• ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
  Progent's Duo MFA services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a protected application and give your password you are asked to verify your identity on a device that only you possess and that is accessed using a different network channel. A wide selection of devices can be utilized as this added means of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may register several verification devices. To learn more about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.

• Outsourced/Co-managed Help Desk: Support Desk Managed Services
  Progent's Support Center managed services allow your IT team to outsource Support Desk services to Progent or divide responsibilities for Service Desk support seamlessly between your internal network support resources and Progent's extensive pool of certified IT support technicians, engineers and subject matter experts (SMEs). Progent's Co-managed Service Desk provides a smooth extension of your internal IT support resources. End user access to the Help Desk, delivery of technical assistance, issue escalation, ticket creation and tracking, efficiency metrics, and management of the support database are consistent regardless of whether issues are resolved by your core network support staff, by Progent's team, or by a combination. Find out more about Progent's outsourced/co-managed Service Center services.

• Active Protection Against Ransomware: AI-based Ransomware Identification and Cleanup
  Progent's Active Defense Against Ransomware is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. Progent Active Security Monitoring services protect on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ransomware defense and recovery services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. In addition to optimizing the protection and functionality of your IT environment, Progent's software/firmware update management services free up time for your IT staff to concentrate on more strategic initiatives and tasks that deliver the highest business value from your network. Read more about Progent's patch management services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend physical and virtual endpoints against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the entire malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness either to counter ransomware or recover rapidly following an attack by a ransomware strain such as Ryuk, Maze, Sodinokibi, Netwalker, Phobos, Snatch or Nephilim. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that reduces your exposure to a ransomware attack and aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Contact Progent to Find Out More About ProSight LAN Watch Server and Desktop Monitoring and Management Services
For pricing information and to learn more about how ProSight LAN Watch remote monitoring and reporting services can reduce support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.