Remote Network Management for Small and Midsize Businesses

ProSight LAN Watch is Progent's network management outsourcing service, available for a low monthly price, that provides in-depth network, server, and desktop management tools for streamlining tasks like proactive remote monitoring, resource inventory, patch management, and troubleshooting. Previously known as ZENO, ProSight LAN Watch continually monitors Windows-powered servers and endpoints and checks for deviations from predetermined health thresholds. When ProSight LAN Watch uncovers an issue, it automatically sends an alert to specified personnel and to your Progent support representative so potential problems can be corrected before they have a chance to impact productivity. On monitored servers or endpoints, it takes a single click to create a prioritized trouble ticket for Progent's Technical Response Center (TRC).

ProSight LAN Watch can be combined with Progent's ProSight Data Protection Services cloud backup product. The ProSight LAN Watch portal furnishes a clear overview of your recent ProSight DPS backups and cloud storage. ProSight LAN Watch includes the option of tracking the health of additional IP-enabled devices such as routers, switches, and printers.

ProSight LAN Watch includes an library of services to help you monitor health of your network. Services available with ProSight LAN Watch include:

• Proactive monitoring of Windows servers and desktops
• Monitor the health of key apps and server roles such as Exchange, SQL Server and Active Directory
• Build-in and custom alert thresholds and scripts for repair
• Web-based dashboard for equipment status and state data
• IT asset Inventory reporting
• Performance trend analysis
• Optional patch management including staged patching
• Single-click trouble tickets for priority assistance from Progent's Technical Response Center
• Pre-designed and customizable reports

A Cost-effective Remote Monitoring and Management Solution
ProSight LAN Watch services are offered for a small one-time startup fee and a fixed, budget-friendly monthly charge determined by the services requested and the number of servers and desktops monitored. If repair services are required, they can either be taken care of by your in-house support staff or by Progent's technicians and engineers on a time-and-material basis. With two decades of experience delivering remote IT consulting support to companies across the U.S., Progent has the experience necessary to configure ProSight LAN Watch appropriately for your network environment and business needs, and Progent has the skills to understand and act upon ProSight LAN Watch's alerts and reports.

ProSight LAN Watch is integrated with Progent's ConnectWise ticketing system. With a ProSight LAN Watch agent installed on a server/workstation, a single click can create a prioritized TRC ticket or start a chat with a TRC engineer, who can resolve the problem using the ScreenConnect remote control tool. In most cases, potential problems can be resolved without interrupting your end users.

Top Benefits of ProSight LAN Watch
ProSight LAN Watch is an effective, low-cost network management outsourcing solution that delivers a powerful combination of resource discovery and comprehensive reporting. ProSight LAN Watch's major benefits include:

• Reduce network management time and expense
• Increase network uptime
• Stay ahead of expirations of hardware warranties and software licenses
• Allow your management to concentrate on business issues rather than computer technology
• Expedite your return on investment in network infrastructure
• Get actionable information for network optimization and capacity planning
• Work with Progent's world-class consultants to maximize the business value of your information network

• Asset Summary Report: Displays a summary of all network assets, followed by detailed lists grouped by each monitored device type.
  Click here to view or download the sample Asset Summary Report. (PDF, 351 Kb, 6 pages).

• Client Health Standards: Lists a summary of your current health status, recent asset activity, and a concise asset analysis. Includes a graph of devices that are currently operating within standards.
  Click here to view or download the sample Client Health Standards Report. (PDF, 188 Kb, 3 pages).

• Computer Audit: Displays a detailed overview of a computer.
  Click here to view or download the sample Computer Audit Report. (PDF, 509 Kb, 7 pages).

• Computer Health Standards: For each monitored computer, displays details about the latest scans for standards and health checks.
  Click here to view or download the sample Computer Health Standards Report. (PDF, 632 Kb, 10 pages).

• Patch Compliance: Displays the patch compliance of your systems, and details each device and patch that is non-compliant.
  Click here to view or download the sample Patch Compliance Report. (PDF, 199 Kb, 3 pages).

• Software List Displays a list of applications installed on each monitored computer.
  Click here to view or download the sample Software List Report. (PDF, 1,581 Kb, 17 pages).

• Ticket Summary: Displays Progent's client ticket statistics and charts for the past 30 days, followed by a list of ticket activity.
  Click here to view or download the sample Ticket Summary Report. (PDF, 380 Kb, 5 pages).

ProSight Network Audit Advanced: Affordable In-depth Network Health Audit with Active Directory Cleanup Report
ProSight LAN Watch is the RMM engine behind Progent's ProSight Network Audit Advanced service. This value-priced network health review offers an objective evaluation of how well your network infrastructure configuration adheres to best practices. The review includes the creation and presentation of an Active Directory (AD) Cleanup document to help make you aware of any issues that should be addressed in your Active Directory environment. The ProSight Network Audit Advanced also includes a full year of Progent's ProSight LAN Watch managed service. For additional information about ProSight Network Audit Advanced, visit ProSight Network Audit Advanced.

Additional ProSight Managed Services Offered by Progent
Progent's ProSight family of network management services includes other affordable, flat-rate managed service packages designed to help small and mid-size businesses maintain on-premises or hybrid cloud IT environments by monitoring and managing key areas including security, backup/disaster recovery, and email spam and content filtering. By partnering with leading platform vendors, Progent can bring small businesses the same cutting-edge information technology solutions found in the largest enterprises. Managed services available from Progent include:

• ProSight LAN Watch with NinjaOne RMM: Centralized RMM Solution for Networks, Servers, and Desktops
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for managing your client-server infrastructure by providing an environment for streamlining common tedious tasks. These can include health checking, patch management, automated repairs, endpoint deployment, backup and restore, anti-virus response, remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and debugging support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it transmits an alarm to your specified IT management staff and your Progent technical consultant so potential problems can be fixed before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding line of in-depth reporting utilities created to work with the industry's top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery Services
  Progent has worked with advanced backup technology companies to create ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and enable transparent backup and rapid recovery of critical files, applications, images, plus VMs. ProSight DPS helps your business avoid data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or application glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed backup services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering.

• ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
  Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo enables one-tap identity verification on iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured application and enter your password you are asked to confirm your identity on a device that only you possess and that uses a separate network channel. A broad selection of devices can be utilized as this second means of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register several validation devices. To learn more about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.

• Outsourced/Co-managed Help Center: Call Center Managed Services
  Progent's Help Center services enable your information technology group to offload Support Desk services to Progent or split activity for support services seamlessly between your in-house support resources and Progent's extensive pool of IT support technicians, engineers and subject matter experts (SMEs). Progent's Co-managed Service Desk offers a seamless extension of your in-house network support organization. Client interaction with the Help Desk, provision of support services, escalation, trouble ticket generation and updates, efficiency measurement, and management of the service database are consistent regardless of whether issues are taken care of by your core IT support organization, by Progent's team, or by a combination. Find out more about Progent's outsourced/co-managed Call Desk services.

• Active Protection Against Ransomware: Machine Learning-based Ransomware Identification and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection managed service that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. Progent Active Security Monitoring services safeguard local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ransomware defense and cleanup services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's support services for software and firmware patch management offer businesses of any size a versatile and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic IT network. In addition to maximizing the security and reliability of your computer environment, Progent's patch management services allow your IT team to concentrate on more strategic projects and activities that derive the highest business value from your information network. Read more about Progent's patch management services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to defend physical and virtual endpoint devices against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the entire threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability either to counter ransomware or recover quickly after an attack by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, Phobos, Conti or Nephilim. Progent will work with you directly to collect information about your existing security profile and backup/recovery procedures, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup/recovery system that reduces your vulnerability to a ransomware attack and aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Contact Progent to Find Out More About ProSight LAN Watch Server and Desktop Monitoring and Management Services
For pricing information and to learn more about how ProSight LAN Watch remote monitoring and reporting services can reduce support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.