Remote Monitoring and Management

ProSight LAN Watch is Progent's remote monitoring and management (RMM) service for visualizing, managing, securing, and optimizing endpoints. ProSight LAN Watch with agent-based NinjaOne RMM software provides a centralized, cloud-based platform for managing your network, server, and desktop devices by providing tools for performing tasks like health monitoring, patch management, automated remediation, endpoint configuration, software deployment, backup and recovery, A/V defense, secure remote access, built-in and custom scripts, resource inventory, endpoint status reports, and troubleshooting support.

A key capability of ProSight LAN Watch with the NinjaOne RMM software stack is the continual monitoring of Windows-powered servers and desktops to check for deviations from predetermined health thresholds. When NinjaOne RMM detects an issue, it automatically sends an alert to your specified personnel and to your Progent support representative so potential problems can be corrected before they have a chance to disrupt productivity. On monitored endpoints, it takes just a single click to create a prioritized trouble ticket for Progent's Technical Response Center (TRC). NinjaOne RMM can also monitor the health of IP-enabled network devices such as routers, switches, APs, and printers.

Top Capabilities of NinjaOne RMM
Key features of NinjaOne RMM include:

• Endpoint Management: Visibility, security, and control over endpoints.
• Remote Access: Provides secure remote access to managed endpoints.
• Patch Management: Performs and monitors patching for operating systems and third-party applications. Tracks pending, approved, rejected, installed, and failed patches.
• Backup: Supports file folder backup for Windows and MacOS machines and full-image backup for Windows.
• Automation: Support for PowerShell, Batch, JavaScript, ShellScript, and VBScript allows you to automate software deployment, patching, and other time-consuming processes.
• Integrations: Integrates with tools like TeamViewer, Splashtop, Webroot, and more.
• Advanced Security: Integrated A/V platforms available include SentinelOne and CrowdStrike.

NinjaOne RMM also features asset management tools that can help detect outdated, underutilized, and stressed hardware devices. In addition, NinjaOne RMM can help you keep track of equipment warranties and software licenses and alert you when they are about to expire.

A Cost-effective Remote Monitoring and Management Solution
NinjaOne RMM services are offered for a small one-time startup fee and a fixed, budget-friendly monthly charge determined by the services requested and the number of servers and desktops under management. If repair services are required, they can either be taken care of by your in-house support staff or by Progent's technicians and engineers on a time-and-material basis. With two decades of experience delivering remote IT consulting support to companies across the U.S., Progent has the know-how necessary to configure NinjaOne RMM appropriately for your network environment and business needs, and Progent has the skills to understand and act upon NinjaOne RMM's alerts and reports.

NinjaOne RMM can be integrated with Progent's ConnectWise ticketing system. With a NinjaOne RMM agent installed on a server/workstation, a single click can create a prioritized TRC ticket or start a chat with a TRC engineer, who can resolve the problem using the ScreenConnect remote control tool. In most cases, potential problems can be resolved without interrupting your end users.

Top Benefits of ProSight LAN Watch with NinjaOne RMM
NinjaOne RMM is a cost-effective RMM solution that delivers a powerful combination of resource discovery, task automation, and comprehensive reporting. NinjaOne RMM's benefits include:

• Reduce network management time and expense
• Increase network uptime
• Stay ahead of expirations of software licenses and hardware warranties
• Allow your management to concentrate on business issues rather than IT
• Accelerate your return on investment in network infrastructure
• Get actionable information for network optimization and capacity planning
• SentinelOne integration for NinjaOne provides AI-driven defense against zero-day ransomware attacks
• Work with Progent's world-class consultants to maximize the business value of your information network

Additional ProSight Managed Services Offered by Progent
Progent's ProSight family of network management services includes other affordable managed service packages designed to help small and mid-size businesses maintain and automate on-premises or hybrid cloud IT environments by monitoring and managing key areas including security, backup/disaster recovery, patch management, and email spam and content filtering. By partnering with leading platform vendors, Progent can bring smaller businesses the same cutting-edge information technology solutions found in the largest enterprises.

Managed services available from Progent include:

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so any potential problems can be resolved before they can impact productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing suite of real-time reporting plug-ins created to work with the leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery Services
  Progent has worked with leading backup software companies to produce ProSight Data Protection Services, a portfolio of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services automate and track your data backup operations and allow transparent backup and fast restoration of important files, apps, system images, plus VMs. ProSight DPS lets you avoid data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight DPS product family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed backup services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

• ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
  Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo supports single-tap identity confirmation on iOS, Android, and other personal devices. With Duo 2FA, when you log into a secured application and enter your password you are requested to confirm your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized for this added means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may designate several validation devices. To find out more about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services.

• Progent's Outsourced/Shared Call Desk: Support Desk Managed Services
  Progent's Support Center services permit your IT staff to offload Support Desk services to Progent or split activity for Service Desk support transparently between your in-house support resources and Progent's extensive pool of certified IT service technicians, engineers and subject matter experts. Progent's Co-managed Service Desk offers a seamless extension of your corporate network support resources. Client interaction with the Service Desk, delivery of support services, issue escalation, ticket generation and tracking, performance measurement, and management of the service database are cohesive regardless of whether incidents are resolved by your internal network support staff, by Progent's team, or by a combination. Find out more about Progent's outsourced/shared Call Desk services.

• Active Protection Against Ransomware: AI-based Ransomware Detection and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection managed service that incorporates cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV products. Progent Active Security Monitoring services safeguard local and cloud resources and provides a single platform to address the entire malware attack progression including protection, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ransomware protection and recovery services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.

• Patch Management: Patch Management Services
  Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information network. In addition to optimizing the security and functionality of your IT environment, Progent's patch management services free up time for your IT staff to concentrate on more strategic initiatives and activities that derive the highest business value from your information network. Learn more about Progent's patch management services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's cutting edge behavior machine learning technology to guard physical and virtual endpoints against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the complete threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
  ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness either to counter ransomware or recover quickly after an attack by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, Phobos, Conti or Egregor. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery procedures, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup/recovery system that reduces your exposure to ransomware and meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Contact Progent to Find Out More About ProSight LAN Watch with NinjaOne RMM
For pricing information and to learn more about how ProSight LAN Watch with NinjaOne RMM can reduce support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.