Remote Monitoring and Management

ProSight LAN Watch is Progent's remote monitoring and management (RMM) service for visualizing, managing, securing, and optimizing endpoints. ProSight LAN Watch with agent-based NinjaOne RMM software provides a centralized, cloud-based platform for managing your network, server, and desktop devices by providing tools for performing tasks like health monitoring, patch management, automated remediation, endpoint configuration, software deployment, backup and recovery, A/V defense, secure remote access, built-in and custom scripts, resource inventory, endpoint status reports, and troubleshooting support.

A key capability of ProSight LAN Watch with the NinjaOne RMM software stack is the continual monitoring of Windows-powered servers and desktops to check for deviations from predetermined health thresholds. When NinjaOne RMM detects an issue, it automatically sends an alert to your specified personnel and to your Progent support representative so potential problems can be corrected before they have a chance to disrupt productivity. On monitored endpoints, it takes just a single click to create a prioritized trouble ticket for Progent's Technical Response Center (TRC). NinjaOne RMM can also monitor the health of IP-enabled network devices such as routers, switches, APs, and printers.

Top Capabilities of NinjaOne RMM
Key features of NinjaOne RMM include:

• Endpoint Management: Visibility, security, and control over endpoints.
• Remote Access: Provides secure remote access to managed endpoints.
• Patch Management: Performs and monitors patching for operating systems and third-party applications. Tracks pending, approved, rejected, installed, and failed patches.
• Backup: Supports file folder backup for Windows and MacOS machines and full-image backup for Windows.
• Automation: Support for PowerShell, Batch, JavaScript, ShellScript, and VBScript allows you to automate software deployment, patching, and other time-consuming processes.
• Integrations: Integrates with tools like TeamViewer, Splashtop, Webroot, and more.
• Advanced Security: Integrated A/V platforms available include SentinelOne and CrowdStrike.

NinjaOne RMM also features asset management tools that can help detect outdated, underutilized, and stressed hardware devices. In addition, NinjaOne RMM can help you keep track of equipment warranties and software licenses and alert you when they are about to expire.

A Cost-effective Remote Monitoring and Management Solution
NinjaOne RMM services are offered for a small one-time startup fee and a fixed, budget-friendly monthly charge determined by the services requested and the number of servers and desktops under management. If repair services are required, they can either be taken care of by your in-house support staff or by Progent's technicians and engineers on a time-and-material basis. With two decades of experience delivering remote IT consulting support to companies across the U.S., Progent has the know-how necessary to configure NinjaOne RMM appropriately for your network environment and business needs, and Progent has the skills to understand and act upon NinjaOne RMM's alerts and reports.

NinjaOne RMM can be integrated with Progent's ConnectWise ticketing system. With a NinjaOne RMM agent installed on a server/workstation, a single click can create a prioritized TRC ticket or start a chat with a TRC engineer, who can resolve the problem using the ScreenConnect remote control tool. In most cases, potential problems can be resolved without interrupting your end users.

Top Benefits of ProSight LAN Watch with NinjaOne RMM
NinjaOne RMM is a cost-effective RMM solution that delivers a powerful combination of resource discovery, task automation, and comprehensive reporting. NinjaOne RMM's benefits include:

• Reduce network management time and expense
• Increase network uptime
• Stay ahead of expirations of software licenses and hardware warranties
• Allow your management to concentrate on business issues rather than IT
• Accelerate your return on investment in network infrastructure
• Get actionable information for network optimization and capacity planning
• SentinelOne integration for NinjaOne provides AI-driven defense against zero-day ransomware attacks
• Work with Progent's world-class consultants to maximize the business value of your information network

Additional ProSight Managed Services Offered by Progent
Progent's ProSight family of network management services includes other affordable managed service packages designed to help small and mid-size businesses maintain and automate on-premises or hybrid cloud IT environments by monitoring and managing key areas including security, backup/disaster recovery, patch management, and email spam and content filtering. By partnering with leading platform vendors, Progent can bring smaller businesses the same cutting-edge information technology solutions found in the largest enterprises.

Managed services available from Progent include:

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that any looming problems can be addressed before they can impact your network. Find out more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, optimize and debug their connectivity hardware like routers, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding line of real-time and in-depth management reporting tools designed to integrate with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery Services
  Progent has worked with advanced backup technology companies to create ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup processes and enable non-disruptive backup and rapid recovery of important files, applications, system images, and VMs. ProSight DPS lets your business protect against data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to provide web-based management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

• ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
  Progent's Duo MFA services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo supports one-tap identity verification on iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured online account and give your password you are requested to verify who you are via a unit that only you possess and that is accessed using a different network channel. A broad range of devices can be utilized as this added form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register multiple validation devices. To find out more about ProSight Duo identity validation services, see Duo MFA two-factor authentication (2FA) services.

• Outsourced/Co-managed Service Center: Support Desk Managed Services
  Progent's Support Center services allow your IT team to offload Call Center services to Progent or split activity for Help Desk services transparently between your in-house support team and Progent's extensive pool of IT support technicians, engineers and subject matter experts (SMEs). Progent's Shared Help Desk Service offers a transparent extension of your core IT support team. Client interaction with the Service Desk, delivery of support services, escalation, trouble ticket generation and updates, efficiency metrics, and management of the service database are consistent whether issues are resolved by your core network support organization, by Progent, or both. Find out more about Progent's outsourced/shared Help Desk services.

• Active Protection Against Ransomware: AI-based Ransomware Identification and Remediation
  Progent's Active Protection Against Ransomware is an endpoint protection (EPP) managed service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV products. Progent Active Security Monitoring services protect local and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ransomware defense and recovery services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.

• Patch Management: Patch Management Services
  Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information network. In addition to maximizing the protection and reliability of your computer environment, Progent's software/firmware update management services allow your IT staff to focus on line-of-business projects and tasks that deliver maximum business value from your information network. Read more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior-based analysis tools to guard physical and virtual endpoints against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the complete threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability to defend against ransomware or recover quickly following an attack by a ransomware variant like Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), Phobos, Conti or Nephilim. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup procedures, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that minimizes your exposure to a ransomware attack and aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Contact Progent to Find Out More About ProSight LAN Watch with NinjaOne RMM
For pricing information and to learn more about how ProSight LAN Watch with NinjaOne RMM can reduce support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.