Computer Support for Small Businesses

The IT outsourcing model known as Managed Services is one of the fastest growing segments of the technology services industry because it offers an affordable and effective way for smaller organizations to benefit from leading-edge technology for end-to-end network support. Managed services can range from remotely monitoring system health to comprehensive network management, optimization and troubleshooting. Popular examples of managed services are email content filtering, automated cloud backup, and behavior-based threat analysis. Progent's ProSight suite of managed IT services provide organizations who have small or nonexistent in-house IT support staffs with affordable access to enterprise-class management tools and consulting expertise.

Benefits of Progent's ProSight suite of managed services include:

• Low, predictable costs for network monitoring and management
• Proactive service model to minimize downtime
• Automation of critical tasks such as monitoring, updates, diagnostics, and troubleshooting
• Access to enterprise-class technology and advanced, certified expertise
• Continual, transparent absorption of new technology
• Smooth transition from legacy systems to modern IT solutions
• Improved alignment of computer technology and business goals
• World-class support for all key facets of information technology including security, availability, disaster recovery and performance
• Freedom for an organization's management to focus on business, not technology

• ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
  ProSight LAN Watch is Progent's network, server, and endpoint monitoring service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your Progent consultant so all potential issues can be addressed before they can disrupt your network. Learn more details about ProSight LAN Watch network, server, and endpoint remote monitoring services.

  To download a single-page datasheet in PDF format describing Progent's ProSight LAN Watch RMM services, click:
  Progent's ProSight LAN Watch Network, Server and Endpoint Monitoring and Management Services Datasheet. (PDF - 95 KB)

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  To view or download a single-page datasheet in PDF format describing Progent's ProSight WAN Watch infrastructure RMM services, click:
  Progent's ProSight WAN Watch Infrastructure Monitoring and Management Services Datasheet. (PDF - 88 KB)

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding line of real-time reporting utilities designed to work with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  For details about ProSight Reporting, visit ProSight Reporting for ticketing and network monitoring applications.

  For a PDF datasheet describing the main features of ProSight Reporting, click:
  ProSight Reporting datasheet. (PDF - 847 KB)

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has worked with leading backup software providers to produce ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service. ProSight DPS products automate and track your backup operations and enable non-disruptive backup and fast restoration of critical files/folders, apps, images, plus VMs. ProSight DPS helps you avoid data loss caused by hardware failures, natural disasters, fire, cyber attacks such as ransomware, human error, malicious insiders, or software bugs. Managed services in the ProSight Data Protection Services product line include ProSight DPS Hornetsecurity Altaro VM Backup, ProSight 365 Total Backup (formerly branded Altaro Office 365 Backup), ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed backup services are most appropriate for your IT environment.

  To read or download a PDF datasheet describing the main features of ProSight Data Protection Services, click:
  Progent's ProSight Data Protection Services Datasheet. (PDF - 89 KB)

  To read or download a PDF datasheet comparing ProSight Data Protection Services with consumer-grade backup/recovery products, click:
  Progent's ProSight Data Protection Services Product Comparison Datasheet. (PDF - 61 KB)

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  To read or download the ProSight Email Guard datasheet, click: ProSight Email Guard Cloud-managed Services Datasheet (94 Kb PDF file).

• ProSight Multi-Factor Authentication: Cisco Duo-based Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
  Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you log into a secured application and give your password you are asked to verify your identity on a device that only you possess and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used as this second means of authentication such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register multiple validation devices. To find out more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.

  For a datasheet about the major features of ProSight Duo Two-factor Authentication Service Plans, select:
  ProSight Duo two-factor authentication service plans datasheet. (PDF - 335 KB)

• ProSight Shared Support: Outsourced and Shared IT Support Desk Services
  Progent's Co-managed Service Desk offers a seamless extension of your core network support organization. Client access to the Help Desk, provision of support services, escalation, trouble ticket generation and tracking, efficiency measurement, and maintenance of the support database are cohesive regardless of whether incidents are taken care of by your corporate IT support resources, by Progent, or both. Your business has complete flexibility to expand or shrink your part of support activity as circumstances demand. Progent takes care of startup deployment and onboarding of the professional services PSA software plus workflow documentation, testing and training. To find out more about ProSight Co-Managed Help Desk, see ProSight Shared Help Desk.

  To view or download a white paper detailing the advantages of co-managed Help Desk services, click:
  Is co-managed Help Desk services a good idea? (PDF - 335 KB)

  Download Progent's Co-managed Help Desk Services Datasheet
  To read or download a datasheet describing Progent's Co-managed IT Services, click:
  Progent's Co-managed Help Desk Services Datasheet. (PDF - 108 KB)

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response solution that utilizes cutting edge behavior-based analysis tools from SentinelOne to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to address the entire threat progression including blocking, detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  To view or download a PDF datasheet describing the major features of ProSight Active Security Monitoring, click:
  Progent's ProSight Active Security Monitoring Services Datasheet. (PDF - 89 KB)

• ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  To view or download a PDF datasheet describing the major features of ProSight Enhanced Security Protection, click:
  Progent's ProSight Enhanced Security Protection Services Datasheet. (PDF - 91 KB)

• Progent's Penetration Testing Expertise: Network Security Assessment Based on the NodeZero AI-driven Platform
  NodeZero from Horizon3.ai is a leading-edge penetration test (pentest) product family that can deliver repeated, concurrent, automated assessment of your internal and perimeter network so you can expose, prioritize, remediate, and verify security vulnerabilities before threat actors can take advantage of them. Progent offers the services of a NodeZero Certified Operator to assist you to design and carry out thorough pentests of your network perimeter and your internal IT infrastructure in order to realistically determine your present security profile. Progent can help you to set up and run NodeZero pentests customized for your IT network, analyze NodeZero results, and fix problems based on their potential impact on your network. Progent's NodeZero experts can also assist you to develop a unified cybersecurity strategy that simplifies management and provides optimum protection for on-premises, cloud-based, and perimeter IT assets. To find out more details about Progent's vulnerability assessment solutions powered by on NodeZero's PEN test platform, refer to NodeZero Penetration Test Consulting.

  To see a datasheet about the features of Progent's NodeZero-based PEN Testing Services, click:
  Progent Software Update Managed Services Datasheet. (PDF - 522 KB)

• Progent's Patch Management: Patch Management Services
  Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. Besides maximizing the security and functionality of your computer environment, Progent's software/firmware update management services free up time for your IT staff to concentrate on more strategic projects and tasks that deliver the highest business value from your information network. Find out more about Progent's patch management support services.

  To download a datasheet describing Progent Software Update Managed Services, select:
  Progent Patch Management Services Datasheet. (PDF - 330 KB)

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  To view or download a datasheet describing Progent's ProSight Virtual Hosting services, click:
  Progent's ProSight Virtual Hosting Services Datasheet. (PDF - 100 KB)

• ProSight IT Asset Management: Network Documentation and Password Management Services
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about ProSight IT Asset Management service.

  To view or download a datasheet about the main features of ProSight IT Asset Management, click:
  Progent's ProSight IT Asset Documentation Management Services Datasheet. (PDF - 87 KB)

Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable and more secure AD environment. Both options also offer the ongoing benefits of cutting-edge remote network monitoring and management technology. These advantages can include lower-cost network management, improved compliance with data security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. For more details, see Progent's ProSight Network Audits IT infrastructure health assessments.

• ProSight Network Audit Basic: Network Infrastructure Audit
  ProSight Network Audit Basic collects and reports on important server and workstation data and optionally reports information on other network-attached items. This low-cost health check comes with a year of remote network monitoring powered by Progent's ProSight WAN Watch remote monitoring and management platform. No more than 10 days after the audit begins, Progent provides you with all documents generated by ProSight WAN Watch. These items include the Active Directory (AD) Health Check document presented by a Progent Microsoft consultant. The AD Health Check report includes identified misconfigurations or other errors and suggests appropriate solutions based on leading practices.

  A valuable deliverable of the ProSight Network Audit Basic service is the Active Directory Health Check. This report describes the health of Active Directory, DNS, DHCP and Group Policy; compares these critical services to industry leading practices; and proposes how any discovered errors could be corrected. This can be a highly useful service because an unhealthy Active Directory and related services can lead to serious consequences such as network outages, significant delays in authentication or access to print services, partial or complete data loss, slow downs in disaster recovery, security gaps, and poor Internet performance.

  To learn more about ProSight Network Audit Basic, see ProSight Network Audit Basic.

• ProSight Network Audit Advanced: Network Infrastructure, Server and Desktop Deep-Dive Audit:
  ProSight Network Audit Advanced offers all services that come with ProSight Network Audit Basic plus a deep-dive, based on ProSight LAN Watch server and PC monitoring, into data about your Microsoft servers and PCs. ProSight Network Audit Advanced includes one year of remote monitoring managed by ProSight LAN Watch, and clients have access to the extensive library of documents and reports generated by ProSight LAN Watch.

  Reports available with ProSight Network Audit Advanced service include Asset Summary, Client Health Standards, Computer Audit, Computer Health Standards, Patch Compliance, Software List, and Ticket Summary.

  For more information about ProSight Network Audit Advanced and to see sample reports, visit ProSight Network Audit Advanced.

Ransomware attacks like WannaCry and NotPetya are increasing in frequency and sophistication, causing billions of dollars of damage annually. 90% of ransomware attacks appear as friendly emails with malicious attachments or links, and a growing number are zero-day attacks that can slip past traditional signature-matching anti-virus (AV) filters. User education and up-front detection are clearly important, but best practices require a comprehensive, offsite backup-and-restore system that allows you to recover from a successful ransomware attack quickly and with minimal damage.

Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent security expert. The interview is intended to evaluate your network's ability to reject or recover rapidly from a ransomware attack. Progent's consultant will work with you to gather information about your current security configuration and backup environment, and Progent will then provide a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup solution that aligns with your business requirements. To find out more about Progent's ProSight Ransomware Preparedness Report service, visit ProSight Ransomware Preparedness Report service.

Contact Progent about ProSight Managed Services and Network Audits
To learn more about how Progent's ProSight suite of managed services and network audits can help you set up cost-effective solutions for outsourcing network monitoring and management, call 1-800-993-9400 or visit Contact Progent.