Computer Help for Small Companies

The IT outsourcing model known as Managed Services is one of the fastest growing segments of the technology services industry because it offers an affordable and effective way for smaller organizations to benefit from leading-edge technology for end-to-end network support. Managed services can range from remotely monitoring system health to comprehensive network management, optimization and troubleshooting. Popular examples of managed services are email content filtering, automated cloud backup, and behavior-based threat analysis. Progent's ProSight suite of managed IT services provide organizations who have small or nonexistent in-house IT support staffs with affordable access to enterprise-class management tools and consulting expertise.

Benefits of Progent's ProSight suite of managed services include:

• Low, predictable costs for network monitoring and management
• Proactive service model to minimize downtime
• Automation of critical tasks such as monitoring, updates, diagnostics, and troubleshooting
• Access to enterprise-class technology and advanced, certified expertise
• Continual, transparent absorption of new technology
• Smooth transition from legacy systems to modern IT solutions
• Improved alignment of computer technology and business goals
• World-class support for all key facets of information technology including security, availability, disaster recovery and performance
• Freedom for an organization's management to focus on business, not technology

• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
  ProSight LAN Watch is Progent's network, server, and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your Progent engineering consultant so all looming problems can be resolved before they can disrupt your network. Learn more details about ProSight LAN Watch network, server, and endpoint monitoring services.

  To download a single-page datasheet in PDF format describing Progent's ProSight LAN Watch RMM services, click:
  Progent's ProSight LAN Watch Network, Server and Endpoint Monitoring and Management Services Datasheet. (PDF - 95 KB)

• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Desktops
  ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for managing your network, server, and desktop devices by offering an environment for streamlining common tedious jobs. These can include health checking, update management, automated repairs, endpoint setup, backup and restore, A/V protection, secure remote access, built-in and custom scripts, resource inventory, endpoint status reports, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alert to your specified IT personnel and your assigned Progent consultant so emerging problems can be taken care of before they interfere with your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.

  To see a PDF datasheet for Progent's ProSight LAN Watch with NinjaOne RMM, click:
  Progent's ProSight LAN Watch with NinjaOne RMM Network, Server and Endpoint Monitoring and Management Services Datasheet. (PDF - 286 KB)

• ProSight WAN Watch: Infrastructure Management
  Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  To view or download a single-page datasheet in PDF format describing Progent's ProSight WAN Watch infrastructure RMM services, click:
  Progent's ProSight WAN Watch Infrastructure Monitoring and Management Services Datasheet. (PDF - 88 KB)

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding line of in-depth reporting tools designed to work with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  For details about ProSight Reporting, visit ProSight Reporting for ticketing and network monitoring applications.

  For a PDF datasheet describing the main features of ProSight Reporting, click:
  ProSight Reporting datasheet. (PDF - 847 KB)

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services, a family of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and allow non-disruptive backup and fast restoration of vital files/folders, apps, system images, plus virtual machines. ProSight DPS lets you protect against data loss caused by hardware failures, natural disasters, fire, cyber attacks such as ransomware, human mistakes, malicious employees, or application bugs. Managed backup services available in the ProSight Data Protection Services product family include ProSight DPS Hornetsecurity Altaro VM Backup, ProSight 365 Total Backup (previously branded Altaro Office 365 Backup), ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your IT environment.

  To read or download a PDF datasheet describing the key features of ProSight Data Protection Services, click:
  Progent's ProSight Data Protection Services Datasheet. (PDF - 89 KB)

  To read or download a PDF datasheet comparing ProSight Data Protection Services with consumer-grade BDR products, click:
  Progent's ProSight Data Protection Services Product Comparison Datasheet. (PDF - 61 KB)

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver web-based management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  To read or download the ProSight Email Guard datasheet, click: ProSight Email Guard Cloud-managed Services Datasheet (94 Kb PDF file).

• ProSight Two-Factor Authentication: Cisco Duo-based Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
  Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Google Android, and other personal devices. With 2FA, when you sign into a protected application and enter your password you are requested to verify your identity on a unit that only you possess and that uses a different network channel. A wide selection of out-of-band devices can be utilized as this added form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. To learn more about ProSight Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  For a datasheet about the major capabilities and benefits of ProSight Duo Two-factor Authentication Services, select:
  ProSight Duo two-factor authentication services datasheet. (PDF - 335 KB)

• ProSight Co-Managed Support: Outsourced and Shared Call Center Services
  Progent's Shared Service Desk offers a transparent supplement to your in-house network support team. Client interaction with the Help Desk, provision of technical assistance, issue escalation, trouble ticket creation and tracking, performance metrics, and maintenance of the service database are consistent whether incidents are taken care of by your in-house IT support resources, by Progent's team, or a mix of the two. You have unrestricted flexibility to expand or reduce your share of support activity as required. Progent takes care of initial deployment and onboarding of the professional services automation software as well as documentation, validation and training. For more information about ProSight Co-Managed Support, see ProSight Co-Managed Call Desk.

  To read or download a white paper detailing the advantages of shared Help Desk services, click:
  Is shared Help Desk services a good idea? (PDF - 335 KB)

  Download Progent's Co-managed Help Desk Services Datasheet
  To view or download a datasheet describing Progent's Co-managed IT Services, click:
  Progent's Co-managed Call Desk Services Datasheet. (PDF - 108 KB)

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates next generation behavior machine learning tools from SentinelOne to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  To read or download a PDF datasheet describing the key features of ProSight Active Security Monitoring, click:
  Progent's ProSight Active Security Monitoring Services Datasheet. (PDF - 89 KB)

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  To read or download a PDF datasheet describing the key features of ProSight Enhanced Security Protection, click:
  Progent's ProSight Enhanced Security Protection (ESP) Services Datasheet. (PDF - 91 KB)

• Progent's Penetration Testing Expertise: Threat Assessment Powered by the NodeZero Automated Platform
  NodeZero from Horizon3.ai is a cutting-edge penetration test (pentest) product family that supports continuous, simultaneous, automated assessment of your internal and perimeter network so you can expose, prioritize, remediate, and confirm security vulnerabilities before threat actors can exploit them. Progent can provide the services of a NodeZero Certified Operator to help you to design and carry out comprehensive penetration tests of your perimeter and your internal IT infrastructure in order to accurately evaluate your present security profile. Progent can help you to set up and launch NodeZero pentests customized for your IT network, analyze NodeZero reports, and remediate issues based on their potential for damaging your network. Progent can also help you to develop a cohesive cybersecurity ecosystem that streamlines management and provides optimum cyber defense for on-prem, multi-cloud, and perimeter IT resources. To find out more information about Progent's threat assessment solutions based on on NodeZero's pentest platform, refer to NodeZero PEN Test Experts.

  To download a datasheet describing Progent's NodeZero-based Penetration Testing Services, select:
  Progent Patch Management Services Datasheet. (PDF - 522 KB)

• Patch Management: Software/Firmware Update Management Services
  Progent's support services for patch management offer organizations of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic information network. Besides optimizing the security and functionality of your IT environment, Progent's software/firmware update management services permit your in-house IT staff to concentrate on more strategic initiatives and activities that deliver maximum business value from your information network. Read more about Progent's software/firmware update management support services.

  For a datasheet about the features and benefits of Progent Software Update Managed Services, select:
  Progent Software Update Managed Services Datasheet. (PDF - 330 KB)

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  To view or download a datasheet about Progent's ProSight Virtual Hosting services, click:
  Progent's ProSight Virtual Hosting Services Datasheet. (PDF - 100 KB)

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.

  To read or download a datasheet about the key features of ProSight IT Asset Management, click:
  Progent's ProSight IT Asset Documentation Management Services Datasheet. (PDF - 87 KB)

Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable and safer AD environment. Both options also provide the long-term benefits of advanced remote network monitoring and management technology. These benefits can include easier network management, better compliance with information security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. For more information, see ProSight Network Audits IT infrastructure health checks.

• ProSight Network Audit Basic: IT Infrastructure Audit
  ProSight Network Audit Basic gathers and organizes essential server and PC information and optionally reports details about additional networked items. This affordable health check includes one year of remote monitoring based on Progent's ProSight WAN Watch remote monitoring and management platform. Within 10 days after the audit commences, Progent delivers all details and reports generated by ProSight WAN Watch. These deliverables include the Active Directory Health Check report presented by a Progent Microsoft-certified consultant. The Active Directory Health Check report includes any misconfigurations or other errors and recommends efficient remediation based on leading practices.

  A valuable part of the ProSight Network Audit Basic service is the Active Directory Health Check. This report describes the state of Active Directory, DNS, DHCP and Group Policy; compares these services to best practices; and proposes how any indentified errors could be corrected. This can be a highly useful service because an unhealthy AD and associated services can lead to severe consequences such as network failures, long wait times in authentication or access to file or other services, partial or complete data loss, slow downs in recovery, security gaps, and poor online performance.

  To learn more about ProSight Network Audit Basic, visit ProSight Network Audit Basic.

• ProSight Network Audit Advanced: IT Infrastructure, Server and Desktop Deep-Dive Audit:
  ProSight Network Audit Advanced includes all services provided in ProSight Network Audit Basic plus an in-depth look, based on ProSight LAN Watch server and PC monitoring, into information concerning your Microsoft servers and PCs. ProSight Network Audit Advanced comes with one year of remote monitoring managed by ProSight LAN Watch, and clients have access to the extensive selection of reports generated by ProSight LAN Watch.

  Reports available with ProSight Network Audit Advanced service include Asset Summary, Client Health Standards, Computer Audit, Computer Health Standards, Patch Compliance, Software List, and Ticket Summary.

  For additional information on ProSight Network Audit Advanced and to view sample reports, go to ProSight Network Audit Advanced.

Ransomware attacks like WannaCry and NotPetya are increasing in frequency and sophistication, causing billions of dollars of damage annually. 90% of ransomware attacks appear as friendly emails with malicious attachments or links, and a growing number are zero-day attacks that can slip past traditional signature-matching anti-virus (AV) filters. User education and up-front detection are clearly important, but best practices require a comprehensive, offsite backup-and-restore system that allows you to recover from a successful ransomware attack quickly and with minimal damage.

Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent security expert. The interview is intended to evaluate your network's ability to reject or recover rapidly from a ransomware attack. Progent's consultant will work with you to gather information about your current security configuration and backup environment, and Progent will then provide a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup solution that aligns with your business requirements. To find out more about Progent's ProSight Ransomware Preparedness Report service, visit ProSight Ransomware Preparedness Report service.

Contact Progent about ProSight Managed Services and Network Audits
To learn more about how Progent's ProSight suite of managed services and network audits can help you set up cost-effective solutions for outsourcing network monitoring and management, call 1-800-993-9400 or visit Contact Progent.