Network Help for Small Businesses

The IT outsourcing model known as Managed Services is one of the fastest growing segments of the technology services industry because it offers an affordable and effective way for smaller organizations to benefit from leading-edge technology for end-to-end network support. Managed services can range from remotely monitoring system health to comprehensive network management, optimization and troubleshooting. Popular examples of managed services are email content filtering, automated cloud backup, and behavior-based threat analysis. Progent's ProSight suite of managed IT services provide organizations who have small or nonexistent in-house IT support staffs with affordable access to enterprise-class management tools and consulting expertise.

Benefits of Progent's ProSight suite of managed services include:

• Low, predictable costs for network monitoring and management
• Proactive service model to minimize downtime
• Automation of critical tasks such as monitoring, updates, diagnostics, and troubleshooting
• Access to enterprise-class technology and advanced, certified expertise
• Continual, transparent absorption of new technology
• Smooth transition from legacy systems to modern IT solutions
• Improved alignment of computer technology and business goals
• World-class support for all key facets of information technology including security, availability, disaster recovery and performance
• Freedom for an organization's management to focus on business, not technology

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  To read or download the ProSight Email Guard datasheet, click: ProSight Email Guard Cloud-based Services Datasheet (94 Kb PDF file).

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes cutting edge behavior-based analysis technology from SentinelOne to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  To read or download a PDF datasheet describing the major features of ProSight Active Security Monitoring, click:
  Progent's ProSight Active Security Monitoring Services Datasheet. (PDF - 89 KB)

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  To read or download a PDF datasheet about the major features of ProSight Enhanced Security Protection, click:
  Progent's ProSight Enhanced Security Protection (ESP) Services Datasheet. (PDF - 91 KB)

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  Progent has worked with leading backup technology companies to create ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your backup processes and enable non-disruptive backup and rapid restoration of vital files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss caused by equipment failures, natural calamities, fire, cyber attacks such as ransomware, human mistakes, malicious insiders, or application bugs. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Hornetsecurity Altaro VM Backup, ProSight 365 Total Backup (formerly branded Altaro Office 365 Backup), ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are best suited for your network.

  To view or download a PDF datasheet describing the main features of ProSight Data Protection Services, click:
  Progent's ProSight Data Protection Services Datasheet. (PDF - 89 KB)

  To read or download a PDF datasheet comparing ProSight Data Protection Services with consumer-grade backup/recovery products, click:
  Progent's ProSight Data Protection Services Product Comparison Datasheet. (PDF - 61 KB)

• Progent's Patch Management: Patch Management Services
  Progent's support services for patch management provide organizations of all sizes a versatile and affordable alternative for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic IT network. Besides optimizing the security and reliability of your computer environment, Progent's software/firmware update management services free up time for your IT staff to focus on more strategic projects and activities that deliver maximum business value from your network. Read more about Progent's software/firmware update management services.

  For a datasheet describing Progent Software Update Managed Services, select:
  Progent Software Update Managed Services Datasheet. (PDF - 330 KB)

• ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
  Progent's Duo authentication services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Android, and other personal devices. Using 2FA, when you log into a protected online account and enter your password you are requested to verify your identity via a unit that only you have and that uses a different network channel. A broad selection of devices can be used for this added means of authentication including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register multiple verification devices. To find out more about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services for access security.

  To download a datasheet about the key features and benefits of ProSight Duo Two-factor Authentication Services, select:
  ProSight Duo two-factor authentication services datasheet. (PDF - 335 KB)

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  To read or download a single-page datasheet in PDF format describing Progent's ProSight WAN Watch infrastructure monitoring services, click:
  Progent's ProSight WAN Watch Infrastructure Monitoring and Management Services Datasheet. (PDF - 88 KB)

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent's server and PC remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT personnel and your Progent consultant so all looming problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  To download a single-page datasheet in PDF format describing Progent's ProSight LAN Watch RMM services, click:
  Progent's ProSight LAN Watch Server and Desktop Monitoring and Management Services Datasheet. (PDF - 95 KB)

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  To read or download a PDF datasheet describing Progent's ProSight Virtual Hosting services, click:
  Progent's ProSight Virtual Hosting Services Datasheet. (PDF - 100 KB)

• ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.

  To read or download a PDF datasheet describing the main features of ProSight IT Asset Management, click:
  Progent's ProSight IT Asset Documentation Management Services Datasheet. (PDF - 87 KB)

ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable and safer Active Directory implementation. Both options also provide the long-term benefits of cutting-edge remote network monitoring and management (RMM) technology. These advantages can include easier management, better compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. For more information, visit ProSight Network Audits network infrastructure health checks.

• ProSight Network Audit Basic: IT Infrastructure Audit
  ProSight Network Audit Basic gathers and organizes important server and workstation data and as an option provides information on other network-attached items. This affordable audit includes one year of network monitoring based on Progent's ProSight WAN Watch remote monitoring and management platform. No more than 10 days after the audit begins, Progent provides you with all documents generated by ProSight WAN Watch. These deliverables include the Active Directory (AD) Health Check report presented by a Progent Microsoft-certified consultant. The Active Directory Health Check report includes any errors or misconfigurations and recommends efficient remediation based on best practices.

  A valuable deliverable of the ProSight Network Audit Basic service is the Active Directory (AD) Health Check. This report describes the state of AD, DNS, DHCP and Group Policy; compares the configuration of these critical services to best practices; and proposes how any indentified errors or misconfiguration could be corrected. This can be a highly useful service because an unhealthy AD and associated services can result in serious consequences like network failures, long delays in authentication or access to file or print services, complete data loss, slow downs in disaster recovery, security gaps, and poor online performance.

  To find out more about ProSight Network Audit Basic, see ProSight Network Audit Basic.

• ProSight Network Audit Advanced: Network Infrastructure, Server and PC Deep-Dive Audit:
  ProSight Network Audit Advanced includes all services provided in ProSight Network Audit Basic plus an in-depth look, powered by ProSight LAN Watch server and PC monitoring, into data concerning your Microsoft servers and workstations. ProSight Network Audit Advanced includes a year of remote network monitoring based on ProSight LAN Watch, and customers have access to the rich selection of documents and reports generated by ProSight LAN Watch.

  Reports available with ProSight Network Audit Advanced service include Asset Summary, Client Health Standards, Computer Audit, Computer Health Standards, Patch Compliance, Software List, and Ticket Summary.

  For additional details about ProSight Network Audit Advanced and to see sample reports, visit ProSight Network Audit Advanced.

Ransomware attacks like WannaCry and NotPetya are increasing in frequency and sophistication, causing billions of dollars of damage annually. 90% of ransomware attacks appear as friendly emails with malicious attachments or links, and a growing number are zero-day attacks that can slip past traditional signature-matching anti-virus (AV) filters. User education and up-front detection are clearly important, but best practices require a comprehensive, offsite backup-and-restore system that allows you to recover from a successful ransomware attack quickly and with minimal damage.

Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent security expert. The interview is intended to evaluate your network's ability to reject or recover rapidly from a ransomware attack. Progent's consultant will work with you to gather information about your current security configuration and backup environment, and Progent will then provide a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup solution that aligns with your business requirements. To find out more about Progent's ProSight Ransomware Preparedness Report service, visit ProSight Ransomware Preparedness Report service.

Contact Progent about ProSight Managed Services and Network Audits
To learn more about how Progent's ProSight suite of managed services and network audits can help you set up cost-effective solutions for outsourcing network monitoring and management, call 1-800-993-9400 or visit Contact Progent.