Computer Help for Small Organizations

The IT outsourcing model known as Managed Services is one of the fastest growing segments of the technology services industry because it offers an affordable and effective way for smaller organizations to benefit from leading-edge technology for end-to-end network support. Managed services can range from remotely monitoring system health to comprehensive network management, optimization and troubleshooting. Popular examples of managed services are email content filtering, automated cloud backup, and behavior-based threat analysis. Progent's ProSight suite of managed IT services provide organizations who have small or nonexistent in-house IT support staffs with affordable access to enterprise-class management tools and consulting expertise.

Benefits of Progent's ProSight suite of managed services include:

• Low, predictable costs for network monitoring and management
• Proactive service model to minimize downtime
• Automation of critical tasks such as monitoring, updates, diagnostics, and troubleshooting
• Access to enterprise-class technology and advanced, certified expertise
• Continual, transparent absorption of new technology
• Smooth transition from legacy systems to modern IT solutions
• Improved alignment of computer technology and business goals
• World-class support for all key facets of information technology including security, availability, disaster recovery and performance
• Freedom for an organization's management to focus on business, not technology

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver web-based management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  To view or download the ProSight Email Guard datasheet, click: ProSight Email Guard Cloud-managed Services Datasheet (94 Kb PDF file).

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response solution that utilizes cutting edge behavior-based analysis technology from SentinelOne to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  To read or download a PDF datasheet describing the major features of ProSight Active Security Monitoring, click:
  Progent's ProSight Active Security Monitoring Services Datasheet. (PDF - 89 KB)

• ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
  ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a single console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  To read or download a PDF datasheet about the key features of ProSight Enhanced Security Protection, click:
  Progent's ProSight Enhanced Security Protection (ESP) Services Datasheet. (PDF - 91 KB)

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has partnered with advanced backup/restore software companies to create ProSight Data Protection Services, a family of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup processes and allow transparent backup and rapid restoration of critical files/folders, applications, system images, plus virtual machines. ProSight DPS helps you avoid data loss caused by equipment failures, natural calamities, fire, malware such as ransomware, user error, malicious employees, or software glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Hornetsecurity Altaro VM Backup, ProSight 365 Total Backup (previously called Altaro Office 365 Backup), ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed services are best suited for your network.

  To view or download a PDF datasheet describing the main features of ProSight Data Protection Services, click:
  Progent's ProSight Data Protection Services Datasheet. (PDF - 89 KB)

  To view or download a PDF datasheet comparing ProSight Data Protection Services with consumer-grade backup/recovery products, click:
  Progent's ProSight Data Protection Services Product Comparison Datasheet. (PDF - 61 KB)

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's managed services for software and firmware patch management provide businesses of any size a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic IT system. Besides optimizing the security and functionality of your computer network, Progent's patch management services allow your IT staff to focus on line-of-business initiatives and tasks that derive the highest business value from your network. Learn more about Progent's software/firmware update management support services.

  To download a datasheet about the features of Progent Patch Management Services, select:
  Progent Patch Management Services Datasheet. (PDF - 330 KB)

• ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
  Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a protected application and give your password you are asked to verify your identity on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be used for this added form of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate multiple verification devices. For more information about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services for access security.

  To download a datasheet describing the major capabilities of ProSight Duo Access Security Service Plans, select:
  ProSight Duo access security services datasheet. (PDF - 335 KB)

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  To view or download a single-page datasheet in PDF format describing Progent's ProSight WAN Watch infrastructure monitoring services, click:
  Progent's ProSight WAN Watch Infrastructure Monitoring and Management Services Datasheet. (PDF - 88 KB)

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and PC remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so all looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  To download a single-page datasheet in PDF format describing Progent's ProSight LAN Watch RMM services, click:
  Progent's ProSight LAN Watch Server and Desktop Monitoring and Management Services Datasheet. (PDF - 95 KB)

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  To read or download a datasheet describing Progent's ProSight Virtual Hosting services, click:
  Progent's ProSight Virtual Hosting Services Datasheet. (PDF - 100 KB)

• ProSight IT Asset Management: Network Documentation and Password Management Services
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.

  To read or download a PDF datasheet describing the main features of ProSight IT Asset Management, click:
  Progent's ProSight IT Asset Documentation Management Services Datasheet. (PDF - 87 KB)

Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner and safer Active Directory implementation. Both options also provide the ongoing advantages of state-of-the-art remote network monitoring and management technology. These benefits can include easier management, better compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. For more information, see ProSight Network Audits IT infrastructure health checks.

• ProSight Network Audit Basic: Network Infrastructure Audit
  ProSight Network Audit Basic collects and reports on essential server and PC information and optionally provides information on additional network-attached devices. This value-priced audit includes one year of remote network monitoring powered by Progent's ProSight WAN Watch remote monitoring and management platform. Within 10 days after the audit commences, Progent provides you with all details and reports gathered by ProSight WAN Watch. These deliverables include the Active Directory (AD) Health Check report completed by a Progent Microsoft consultant. The AD Health Check report includes any errors or misconfigurations and suggests efficient solutions based on leading practices.

  A valuable deliverable of the ProSight Network Audit Basic service is the Active Directory (AD) Health Check. This report describes the health of AD, DNS, DHCP and Group Policy; compares these services to leading practices; and suggests how any indentified errors could be corrected. This can be a valuable service because a poorly configured Active Directory and associated services can lead to serious consequences such as network outages, significant wait times in authentication or access to file or print services, complete data loss, bottlenecks to disaster recovery, security gaps, and erratic online performance.

  To learn more about ProSight Network Audit Basic, see ProSight Network Audit Basic.

• ProSight Network Audit Advanced: IT Infrastructure, Server and Desktop In-depth Audit:
  ProSight Network Audit Advanced includes all services that come with ProSight Network Audit Basic plus a deep-dive, powered by ProSight LAN Watch server and PC monitoring, into information concerning your Microsoft servers and workstations. ProSight Network Audit Advanced comes with a year of remote network monitoring based on ProSight LAN Watch, and customers have access to the rich library of reports created by ProSight LAN Watch.

  Reports available with ProSight Network Audit Advanced service include Asset Summary, Client Health Standards, Computer Audit, Computer Health Standards, Patch Compliance, Software List, and Ticket Summary.

  For more details on ProSight Network Audit Advanced and to see sample reports, go to ProSight Network Audit Advanced.

Ransomware attacks like WannaCry and NotPetya are increasing in frequency and sophistication, causing billions of dollars of damage annually. 90% of ransomware attacks appear as friendly emails with malicious attachments or links, and a growing number are zero-day attacks that can slip past traditional signature-matching anti-virus (AV) filters. User education and up-front detection are clearly important, but best practices require a comprehensive, offsite backup-and-restore system that allows you to recover from a successful ransomware attack quickly and with minimal damage.

Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent security expert. The interview is intended to evaluate your network's ability to reject or recover rapidly from a ransomware attack. Progent's consultant will work with you to gather information about your current security configuration and backup environment, and Progent will then provide a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup solution that aligns with your business requirements. To find out more about Progent's ProSight Ransomware Preparedness Report service, visit ProSight Ransomware Preparedness Report service.

Contact Progent about ProSight Managed Services and Network Audits
To learn more about how Progent's ProSight suite of managed services and network audits can help you set up cost-effective solutions for outsourcing network monitoring and management, call 1-800-993-9400 or visit Contact Progent.