Progent's CCIE-certified networking experts can assist your organization to manage legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also help you to set up, administer, update and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
Progent's seasoned group of network consultants and subject matter experts have extensive background providing remote and onsite assistance for organizations of any size who need to integrate Android phones and tablets into their information systems so that mobile clients can work together from virtually anywhere. Progent offers the range of know-how to resolve network problems that involve multiple manufacturers and that represent a mix of legacy and current information technology. Progent offers budget-friendly remote technical support to help you with any aspect of planning, implementing, managing and troubleshooting your BYOD solution. Progent can provide as-needed support to help you to handle especially stubborn IT problems, or Progent can provide outsourced or co-sourced project management support to help you finish strategic IT projects on schedule and on budget. Progent can help with local, cloud-based, or hybrid network environments and offers expertise with operating systems, applications, management tools and hardware infrastructure. Progent also can provide specialized group or individual training to help you manage and operate Android phones efficiently.
Progent's Microsoft-certified IT consultants offer Windows Server 2016 migration consulting services to help businesses of any size to plan and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid deployment model. Progent can help you to evaluate the benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, administering or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist you to take advantage of the many new high-availability and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain clusters.
Progent's pricing model is to bill for phone support and in-person help by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization charge and asks no monthly commitment for support services delivered during normal business hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's small granularity eliminates large invoices for quick solutions so you will not be forced to permit less critical problems to stay unaddressed.
Progent's Cisco certified wireless networking experts offer economical online and onsite help for both legacy and modern Wave 2 Aironet wireless access points and Progent can assist your business to design and manage wireless solutions that incorporate indoor and outside/ruggedized Aironet access points.
Progent's certified Microsoft Windows 2000 consultants can show you how to optimize the functionality of your existing Windows 2K Servers and can streamline system management, offer tech support and troubleshooting, and enhance security. Progent can also show you how to design, rationalize, and implement a plan to upgrade from Microsoft Windows Server 2K to Microsoft Windows 2003 Server. Progent is expert in setting up pilot programs to reduce the technical risk associated with moving to Windows 2003 Server by uncovering possible hardware and application compatibility issues.
Catalyst family of wireless controllers simplify the administration of Wi-Fi networks by unifying the provisioning and management of Wi-Fi APs, optimizing wireless performance by limiting the impact of radio frequency congestion, improving Wi-Fi uptime with fast failover, and hardening data security by detecting cyber threats and filtering network traffic according to user class and locale. Progent can help you to configure Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of any size. Progent can help you to maintain and troubleshoot your existing Cisco Wi-Fi environment or carry out a smooth migration to Cisco's latest Wi-Fi controller technology.
Progent's Microsoft-certified consultants can assist your organization to maintain System Center 2007 Configuration Manager (SCCM 2007) to streamline administration, improve security, and boost worker output by making sure that critical applications stay current, managing product licenses, and monitoring usage profiles so you can make informed purchasing decisions. When you are set to update your SCCM 2007 configuration management ecosystem, Progent can assist you to prepare for and implement an efficient migration to System Center 2012 Configuration Manager.
Progent's Cisco Meraki Wi-Fi access point consultants offer remote and onsite support to assist businesses of all sizes to plan, deploy, manage, upgrade or troubleshoot Wi-Fi networks that utilize Cisco Meraki APs. Progent can help you to set up and manage Meraki-based wireless networks for environments that range from a teleworker's home or a branch office to a large campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco technology such as Catalyst and Nexus switches, routers and ASA firewalls to build a cohesive ecosystem that provides identical connectivity, performance, security, manageability and availability for wired and Wi-Fi users irrespective of their location or device.
Microsoft 365, formerly called Office 365, is Microsoft's growing family of productivity apps and cloud-hosted services available on a monthly or annual subscription basis. Microsoft 365 programs and cloud services are available in an array of subscription plans targeted at customers from individuals and households to global enterprises. Progent can provide quick and affordable remote access to consultants with in-depth knowledge of Microsoft, macOS, iOS, and Android technology. Progent can assist your business to evaluate the wealth of subscription options offered with Microsoft 365 and integrate your network with Microsoft 365 so you realize maximum business value. Progent supports cross-vendor environments that include Windows, macOS, and Linux technology. Progent can also assist your business to create and maintain hybrid solutions that transparently integrate on-premises and cloud resources.
Progent provided a wireless networking environment that enabled a school to improve efficiency and eliminate the recurring costs of a dedicated data connection. Progent recommended a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim wireless bridge is designed for interfacing remote sites as far as 2.5 miles apart and can extend to even greater distances. This wireless solution offered improved performance and dependability than recourse to amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz band it offered protection against outside interference.
NetApp MetroCluster is a high-availability and disaster recovery platform that uses failover storage clustering along with replication to provide fast, zero data loss disaster recovery (DR) between sites located up to 300km apart from each other. Progent's team of veteran network experts can assist your business to plan, deploy, manage, upgrade, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster deployment that aligns with your functional requirements and IT budget. Progent can ensure you follow best practices for configuring your MetroCluster environment by delivering guidance with procedures such as assigning shelf IDs, determining aggregate and plexes layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, designing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your storage clusters, and verifying your disaster recovery solution to prove compliance with information assurance standards and government requirements.
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants offer economical remote and onsite expertise, application development, and debugging services for businesses of any size who want to migrate to SharePoint Server 2019 or SharePoint Online from older versions of SharePoint. Progent can help customers plan and execute a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates local and cloud resources into a cohesive information management solution.
Dynamics GP/Great Plains 2010 financial software is a comprehensive business management platform that unifies data and operations across your business, communicates seamlessly with other applications, and connects workers, customers and suppliers unrestricted by time or location. Designed for small to mid-size companies, Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 deliver functionality for financials, analytics and reporting, project management, inventory and order processing, e-commerce, HRM, CRM, field force automation, manufacturing, retail, and web-based business services. Progent can show you how to set up and maintain a reliable, protected server and communications environment to support Microsoft Great Plains, and can provide expert Great Plains consultants to help your business benefit from the full power of Dynamics GP 2010.
Progent is one of the most qualified information technology consulting companies for integrating email and messaging solutions powered by Exchange 2000 Server. Progent specializes in helping small and mid-size companies derive the full benefits of Exchange 2000 for typical scenarios including upgrading from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 Server administration.
Progent provides live remote training for an array of client apps and operating systems including Microsoft Office and Microsoft 365 Excel, Word, PowerPoint and Project plus Acrobat, Photoshop, Crystal Reports, and Microsoft Windows 10. Remote instruction provides the benefits of traditional physical classroom instruction, such as immediate communication between students and teachers, but avoids the expenses of travel and the hassle of attempting to synchronize the schedules of multiple students. Available to single students or classes of any size, Progent's live online training permits the teacher to run the class from an online facility while the clients can be spread across a campus or all over the country. Virtual training deploys proven teaching mechanisms like virtual white boards, real-time questions, and collaborative applications. Sessions can be brief and targeted to specialized subjects or extended in duration and wider in coverage.
Progent's managed services for patch management offer organizations of all sizes a versatile and affordable solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your servers, endpoints printers, infrastructure appliances like switches and Wi-Fi access points, and IoT devices such as sensors and health monitors.
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts offer affordable online and onsite consulting expertise, application development, and technical support services for organizations of all sizes who want to migrate to SharePoint 2019 or SharePoint Online from older releases of SharePoint. Progent can help customers design and execute a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates onsite and cloud resources into a seamless information management system.
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SQL Server 2008 offers powerful, familiar tools to IT professionals and information workers, reducing the difficulty of creating, integrating, administering, and using company information and database applications on platforms ranging from mobile devices to enterprise data systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2008 require an IT consultant with hands-on expertise and broad knowledge in designing and building data-driven, end-to-end business IT solutions. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work involving Microsoft integration, assures you success in designing, configuring and managing Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET platform.
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex management processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require critical updates, or isolating performance issues.
Global Information Assurance Certification was established in 1999 to certify the knowledge of computer security experts. GIAC certifications are recognized by companies and government organizations throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants offer expertise with any of the security capabilities covered within GIAC accreditation such as auditing infrastructure security mechanisms, event management and response, traffic analysis, web services security and security information and event management (SIEM) solutions.
ProSight LAN Watch is Progent's server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of vital devices that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all potential issues can be addressed before they have a chance to impact your business.
Progent's wireless site survey services make it easy to plan, install and debug a Wi-Fi LAN optimized for your facilities, offering your business a wireless solution that has the coverage, speed, capacity, security, and roaming capability your business requires.
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Progent's expert consultants can help you define and implement an efficient in-place Microsoft Exchange 2007 migration plan that minimizes network disruption, reduces long-term support demands, and makes your Exchange Server 2007 easy to manage. For complex multiple server or multi-site upgrades, Progent has the background to complete your project quickly and economically. Progent's Exchange 2007 help, troubleshooting, and consulting services include expertise with the integration of third-party enhancements of Exchange Server 2007 that are in keeping with your business goals.
Progent's Cisco CCIE network infrastructure experts can help you to configure, manage, upgrade and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall expertise, Meraki and Aironet Wi-Fi access point support, Cisco VoIP phone consulting, and CUCM/CallManager software expertise.
Progent offers nationwide online help and troubleshooting services for companies that operate Apple Mac OS X environments or whose information systems include a mix of Apple macOS and Mac OS X with Microsoft Windows products. Progent's experts offer macOS and Mac OS X users a variety of services including desktop support, upgrading to the current edition of OS X from legacy editions of Apple macOS and Mac OS X, plus expertise with macOS and Mac OS X application software. Progent can also assist you with Apple iPhone and Apple iPad integration and management, or moving to Apple's iCloud services. Online technical support provides maximum leverage for your IT dollar by protecting client efficiency and limiting the time charged for computer repair services. Advanced online support technology and experienced service specialists and engineers allow Progent to solve most IT problems without squandering time and expense by going to your location. In the vast majority of situations your IT problems can be remediated over the phone or through a combination of telephone support and remote connectivity. Progent can put you in touch with Cisco CCIE network experts and CISM and CISSP premier security professionals to assist you with the most challenging network issues.
If your company is developing UNIX or Linux software in an environment that includes Windows-based servers, desktops, and office applications, Progent offers full-service network support outsourcing that allows you to focus on your field of strategic expertise without the constant hassle of maintaining your company information system. By using smart server monitoring and by delivering remote and on-site assistance when your company needs it, Progent offers an economical way for maintaining an IT network that provides high reliability, security, and efficiency. Progent's Linux developer assistance services include full-service it outsourcing, virtual server infrastructure, online and on-premises support and repair, 24x7 monitoring services, and Helpdesk outsourcing.
Progent can provide you with programmers who can customize your Microsoft Dynamics ERP, MRP, and financial system programs to meet your unique business requirements. Progent's Microsoft-certified support experts offer experience in Microsoft Microsoft Axapta, Microsoft NAV Business Management Software, Microsoft Solomon, and Microsoft Business Solutions Retail Management System. Progent also provides expert e-Commerce integration support for safe, corporate-wide information sharing plus integration with CRM packages.
Progent can assist you to design an upgrade to Microsoft Teams from Skype for Business Online and install, manage, and debug a cloud or hybrid implementation of Microsoft Teams. Progent can help you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your PBX.
Lync Server 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop sharing, as well as VoIP and PSTN telephony. Microsoft Lync 2010 can enhance the capability of Exchange, SharePoint Server and Office desktop or cloud-based Microsoft 365 and simplify administration via integration with Active Directory. Lync can also cut capital and operational costs by doing away with VoIP equipment and subscription services, PBX gear, or legacy video conferencing technology. Progent's certified IM and Presence consultants offer online and on-premises support to help your company to maintain and troubleshoot your existing Lync 2010 environment or assess the advantages of migrating from Lync to Skype for Business, which is the renamed and revamped version of the product family. Progent can also help you to plan and execute a smooth Skype for Business upgrade or a migration to Microsoft Teams.
Progent's Microsoft-certified consultants offer remote or onsite support to assist companies of any size to design, implement, administer, and troubleshoot a backup system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to migrate from earlier releases of Data Protection Manager or from a different backup system, and Progent can optimize your SCDPM 2012 deployment for on premises, cloud-based, or hybrid environments. Progent offers occasional help for fixing especially challenging issues, or comprehensive project management support. Progent can also assist your business to design SCDPM 2012 into an enterprise-class disaster recovery plan.
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 and Wi-Fi 6E AP consultants offer economical remote and on-premises support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
Progent's high availability inter-site connectivity and fault tolerant network connection consultants can help small companies create zero-downtime Interoffice connectivity via redundant system architectures featuring automatic failover. Progent's CCIE engineers can design and implement high-availability Inter-office networks supported by fault tolerant EIGRP routers or zero-downtime OSPF deployment of Cisco routers. Progent can demonstrate how redundant connectivity and automatic fail-over offers affordable non-stop interoffice networking.
Progent offers network support for mid-size businesses who have 100 to 250 system clients. The medium size company or office has typically been an overlooked part of the market for IT support expertise. The cost structures and support delivery models of large outside support firms make them too expensive for the ordinary mid-size company or small medium business (SMB), which usually has a modest IT budget with which to maintain an information network whose advanced technology and capability are often similar to the information systems of far larger enterprises. Progent's service delivery model, which takes full advantage of remote support, virtual network technology and 24x7 network monitoring, significantly lowers the network maintenance costs of a small-medium business while providing the small organization with big-company service from professional, IT consultants with background in a broad range of small business technologies. If your medium size organization or small business is looking for levels of IT help appropriate for a mid-size office without paying big-company costs, call Progent.
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Cisco's wireless IP phones are industrial-grade wireless handsets intended for workers who are on the move within office, warehouse, retail or other venues where IT management requires user endpoints that provide more control, data security and ruggedness than is achievable with the BYOD style of workplace communications. Successful integration of Cisco's wireless IP phones usually demands that you set up and fine tune numerous components of your Wi-Fi infrastructure including access points, switches, Cisco wireless LAN controllers, and network management software. Progent's certified consultants offer remote and onsite assistance to help you create and administer a Cisco wireless IP phone solution by delivering services that range from debugging the configuration of an IP phone or AP to offering comprehensive project management outsourcing or co-sourcing for updating the wireless infrastructure of a campus.
Progent's Microsoft consultants offer advanced support in deploying, using and troubleshooting any edition of Microsoft Project Server and can provide a broad variety of affordable online support services based on industry best practices to assist businesses of any size to get all the advantages of this powerful project management solution. Consulting support available from Progent include solution planning, installation and migration, strategies for secure file and status sharing among local and remote or mobile users, network optimization, and customized online training classes.
Progent's short-term staff augmentation services enable you to meet the need for IT support personnel without dealing with the costs and delays associated with vetting and hiring experienced technical workers and without increasing your permanent workforce.
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and debug their networking appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex network management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance issues.
Progent's Technical Response Center offers national extended hours remote assistance for computer systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support engineers provide after-hours phone support and online direct computer access to isolate and resolve technical problems rapidly and economically. The scope of IT experience available from Progent's staff of country-wide service engineers makes it possible to escalate even the toughest network issues to competent specialists as required. For urgent problems, the TRC endeavors to answer your request for service within one hour.
Cisco's Firepower NGFWs Firewalls deliver a major performance improvement compared to Cisco's popular ASA 5500-X security appliances and include centralized management of advanced cybersecurity capabilities such as application visibility and control, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can help your organization to design and execute a smooth migration to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower firewalls with Cisco's cloud-based services to create and centrally manage IT environments that span branch offices, data centers, private clouds and public clouds.
Progent's Microsoft-certified consultants can provide in-depth expertise in implementing, managing and debugging any edition of Microsoft Project Server and can provide a broad variety of cost-effective online consulting services following industry best practices to assist organizations of any size to receive all the benefits of this powerful project management solution. Support services available from Progent include system planning, software configuration and migration, setting up safe collaboration among local and offsite users, network infrastructure optimization, and specialized webinar training classes.
Forefront Threat Management Gateway 2010 is based on the powerful security technologies of Internet Security and Acceleration Server 2006 and offers a easily administered web gateway that acts as a one-server platform for an array of security functions such as an application layer and network layer firewall, URL filtering, malware inspection, IPS, reputation services, Virtual Private Network control, plus HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 provides advanced web security logging and reporting features, permits custom reporting generated by Microsoft SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be installed as a virtual server to cut costs and improve availability. Progent's Microsoft-certified consultants can assist your company to plan and execute test and production deployments; interface Forefront Threat Management Gateway 2010 with Windows 2008 R2, Active Directory, SQL Server, Exchange Server, and Microsoft SharePoint 2010; install Forefront Threat Management Gateway to run on a virtual server with Microsoft Windows Hyper-V; and provide ongoing consulting and repair services. Progent can also help your organization to migrate economically to Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.
Progent's certified SQL Server 2019 consultants can help your organization to assess the advantages for upgrading to SQL Server 2019 and can deliver fast remote or on-premises contact with experts in system planning and deployment, software programming, database administration, and network security.
Progent's network engineers can help you to streamline desktop change and update management by providing support for management tools like Microsoft System Center Configuration Manager 2007, Systems Management Server 2003, and Windows Server Update Services (WSUS).
Progent's Meraki Wi-Fi AP experts offer remote and onsite support to help businesses of all sizes to plan, install, manage, upgrade or repair Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can help your business to configure and manage Meraki-based wireless networks for sites that can range from a teleworker's home or a remote office to a large campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco technology such as Catalyst and Nexus switches, ASR routers and ASA firewalls to create a cohesive network infrastructure that provides the same connectivity, performance, security, manageability and availability for wired and wireless users irrespective of their location or computing device.
Progent can provide the support of a certified VMware VCDX consultant to help your organization plan, deploy, administer and repair VMware vSphere and vCloud-based virtualization solution for on-premises datacenters, private and public clouds, or hybrid deployments. Progent can provide advanced knowledge for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery. Progent has extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that provide high uptime, fault tolerance, and application mobility.
Cisco's PIX firewalls have been discontinued and Cisco may no longer support these devices. Progent still offers technical support for Cisco's PIX Series firewalls to help you with management and troubleshooting and Progent can also help you assess if you should migrate to next generation firewall products available from Cisco. Progent's Cisco-certified experts can help you design and implement a smooth upgrade to Cisco ASA 5500-X Series firewalls based on leading practices.
Progent can assist your organization in any phase of your migration to Exchange Server 2019 including configuring Windows Server 2019 Core as a host for Exchange; designing high availability architecture for an on-premises, Microsoft cloud connected or hybrid deployment; moving mailboxes; planning and configuring Windows Hyper-V; configuring HLB; configuring DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail; setting up collaboration with SharePoint; updating firewalls; integration with Microsoft 365 and setting up Outlook.
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP Certification through thorough examination and extensive work with network security design. ISSAP security experts have in-depth knowledge of access control systems and techniques, telecommunications and network infrastructure protection, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security. Progent's ISSAP-premier security consultants can assist your company with all aspects of architecture security.
Progent's Network Help Desk Call Center Outsourcing Services for desktop technical support are intended specifically for small businesses who require immediate availability of a Help Desk Call Center with professional phone support and effective escalation options but who have to operate within a modest information technology budget. Key features of Progent's Help Desk Outsourcing Services include: Help Desk Phone Support, Secure Remote Access Support, System Evaluation, Expert Prioritization, Virtual Help Desk Call Center Services, Per Minute Billing, and Helpdesk Software Selection and Deployment.