Progent offers comprehensive support for every phase of your Microsoft Exchange 2010 upgrade with services that include outsourced or co-sourced project management services, site prep, project design and documentation, specification of all new software licenses and hardware required, suggested vendor sourcing, system verification at customer location or at Progent's test lab, managing temporary coexistence between Exchange 2010 and Exchange Server 2003 or 2007, implementation of the solution, deactivating the old servers, and webinar training for client's support staff and end users.
Altaro VM Backup from Hornetsecurity offers small businesses a dependable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, distributed, and cloud architectures and also supports cost-effective backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of remote or onsite consulting services to help you to plan, install, manage and troubleshoot a comprehensive backup and disaster recovery solution powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/recovery service based on Altaro VM Backup software.
ProSight Reporting is a growing line of in-depth reporting plug-ins designed to integrate with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Progent can provide cost-effective online support to help businesses to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help your IT team with every aspect of Amazon AWS integration including needs analysis, readiness evaluation, architectural design, testing, deployment, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security strategies.
Dynamics GP 2015 R2 (formerly Great Plains) introduces a new design that enhances cloud readiness, supports the most popular handheld devices, permits one-time login with Microsoft Azure AD, and strengthens security. Microsoft Dynamics 2015 R2 also streamlines management reporting, incorporates new Workflows, expands the Web Client, and delivers more than 100 improvements to its library of applications. Progent's Microsoft-certified and Cisco-certified consultants have the broad technical skills and hands-on experience to resolve the critical technical and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can assist your organization to perform a smooth migration that will maximize the return on your investment in this powerful platform.
If your organization does not need urgent remote support but expects to require technical services with your information system in the near future, you can conserve time and money and guarantee that the appropriate expertise will be available when you require it by getting in touch with a Progent sales specialist and signing up as a client. For more information, call 800-993-9400 or email information@progent.com.
Progent's application experts can provide advanced consulting, software development, integration help, and webinar classes for popular business applications that address vital areas including ERP and MRP, financials, business reporting, web application design, and the MS Office family of business productivity solutions. As a Microsoft Partner with years of experience delivering advanced consulting and troubleshooting support online, Progent can assist clients anywhere in the United States to save the lost productivity and expense related to travel and on-site visits without sacrificing the high quality of technical support.
Progent's expert software programmers, database designers, and project management consultants can help large businesses to complete development projects for Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include access to veteran project managers for high-level planning and program co-ordination or Progent can help customers fill in expertise gaps by providing relational database architects and programmers experienced in developing line-of-business applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint experts can help clients to integrate SharePoint with other data sources such as SQL Server and Excel to create data-driven intranets and web portals. Progent also can provide experience with web development technologies and can help clients to build, enhance, troubleshoot, or port web applications to utilize the most current web technology.
Progent's Check Point experts can help you select and configure Check Point Firewall utilities and hardware based on Check Point Software's security platform to provide an economical and effective security solution for your corporate network. Progent can also help you integrate other Check Point products including ZoneAlarm and Check Point Series 80 firewalls with security products from other suppliers and provide a central stop for continuing technical support, administration, education, and consulting services.
Progent's Windows 11 experts offer a variety of services for Windows 11 including Microsoft 365 solutions, mobile management and synchronization, teleworker access, security and compliance, centralized deployment, and Call Center services.
Microsoft Small Business Server is an affordable suite of essential servers that provides the basis for a feature-rich but easy-to-manage information. The inter-connectivity demands of the Microsoft .NET functions bundled with Small Business Server calls for a network consultant with hands-on expertise and extensive knowledge in planning and building cohesive and comprehensive information technology solutions. Progent's Microsoft-certified consultants have extensive experience with the technologies built into Microsoft SBS 2011 and Microsoft SBS 2008. This expertise assures you success in installing, managing, and troubleshooting IT solutions based on the SBS line of servers and applications.
Progent offers cost-effective online consulting to help companies to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Glacier for value-priced long-term archiving. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, system design and review, pilot testing, deployment, administration, performance optimization, software license management, backup/restore mechanisms, and security and compliance. Progent offers advanced expertise with firewall configuration and VPN technology and can show you how to create cloud-based or hybrid cloud ecosystems that efficiently incorporate Amazon AWS resources. Progent can provide occasional support to help you to resolve complex technical issues or Progent can provide comprehensive project management outsourcing or co-sourcing services to help you move to the Amazon AWS platform on schedule and within budget.
Progent's Palo Alto Networks firewall experts can show you how to choose, configure, and manage Palo Alto Networks PA-Series firewalls to provide a modern cybersecurity solution that spans your data center and cloud-based resources and guards all users anywhere with any device.
Progent can provide fast online support from Cisco CCIE network infrastructure consultants. Progent's CCIE engineers can link to your network using powerful remote support tools to deliver quick and economical troubleshooting and remediation of urgent network problems.
Progent can give you access to experts who can modify your Microsoft Dynamics ERP, MRP, and financial system packages to suit your unique company needs. Progent's Microsoft-certified consultants offer experience in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Microsoft Solomon, and Microsoft Business Solutions Retail Management Software. Progent also offers expert e-Commerce consulting support for safe, company-wide information sharing as well as integration with CRM applications.
For mid-size businesses who need IT support, Progent can deliver an array of options including on-site help, on-line support, off-site Call Center, 24x7 support with remote network monitoring, temporary staffing, business relocation services, software development, and professional consultation. For midsize businesses in California or other areas serviced by Progent's field engineers, Progent provides professional onsite help for solving network issues quickly and affordably.
Progent's Data Center engineers can help you identify high availability data centers that match the specific needs of your business. Fault tolerant colocation sites are especially appealing to small businesses due to of their low cost and simplified logistics compared to taking a do-it-yourself approach. Attempting to design an on-site data center that offers even a minimum degree of fault tolerance is too expensive for the majority of small businesses. Progent can help you get all the advantages of high availability data centers and fault tolerant colo sites by offering a complete array of consulting and maintenance services.
Progent's experts can provide Mac users a variety of services such as workstation support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows networks, Entourage and Exchange Server expertise, network protection services, and one-on-one education. Progent can help clients to migrate to macOS from OS X or earlier editions of Apple OS X and Progent can provide help with Apple Mac applications. Progent's specialists in Apple technology can also assist your business with Apple iPhone integration and Apple iPad synchronization, or migrating to Apple's iCloud services. For business networks based exclusively on Mac OS X or for networks with a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the complexity of designing, integrating and maintaining a network environment that is available, safe, efficient and aligned with your company's objectives.
Microsoft Dynamics Customer Relationship Management helps mid-market businesses nurture positive customer interactions. Integrated Sales and Customer Service components allow in-house staff to share information to help promote sales success and offer consistent, effective customer service. Progent can configure the optimal server and communications infrastructure, including mobile wireless access, to support Microsoft CRM, and Progent's Experts Team can supply your company with a certified MSCRM professional who can show you how to combine Microsoft CRM with your marketing or customer service data.
Progent can provide economical remote support for all editions of Office Access including Access desktop and Access Web App and offers expert help for Access application development, database migration, performance optimization, BI reporting, and maintenance. Progent also can provide custom online classes for Office Access application development and database management.
Progent's software experts have worked for two decades with .NET technologies and the Visual Studio development environment and are able to build or modernize .NET apps quickly and at low cost.
Progent's managed services for software and firmware patch management offer businesses of all sizes a versatile and affordable solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your virtual and physical; servers, endpoints printers and scanners, network infrastructure appliances like switches and Wi-Fi access points, and Internet-of-Things (IoT) devices such as sensors and robotics.
Microsoft Forefront Threat Management Gateway 2010 builds on the powerful security capabilities of Internet Security and Acceleration Server and provides a easily managed web gateway that delivers a one-server platform for a variety of security features including an application and network layer firewall, URL filtering, malware inspection, IPS, application proxy, Virtual Private Network management, plus HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 includes comprehensive web security reporting capabilities, allows customized reporting generated by Microsoft SQL Server, integrates with Active Directory to streamline policy enforcement, and can be installed as a virtual server to cut expenses and improve availability. Progent's Microsoft engineers can help you to design and carry out test and production deployments; integrate Microsoft Forefront Threat Management Gateway with Windows Server 2008, Active Directory, Microsoft SQL Server, Exchange Server, and SharePoint 2010; set up Forefront TMG 2010 to operate on a virtual server with Windows Hyper-V; and provide continuing support and troubleshooting. Progent can also assist your organization to upgrade smoothly to Microsoft Forefront Threat Management Gateway 2010 from ISA Server.
Progent's data protection experts can help you to create, implement and troubleshoot a backup plan based on MSP360 technology. MSP360 enables file/folder or image backup/recovery for virtual machines and physical machines, works with all leading public clouds, and allows you to build a data protection solution with a low Recovery Time Objective (RTO) and a granular Recovery Point Objective (RPO). With ProSight DPS 360 Backup, Progent offers end-to-end monitoring and management of your backup system to prevent data loss resulting from user mistakes, computer errors, ill-intentioned insiders, and malware assaults like ransomware. For more information, go to ProSight DPS 360 Backup services.
Cisco's Catalyst family of wireless controllers streamline the administration of wireless networks by unifying the configuration and management of wireless access points, optimizing wireless throughput by limiting the effect of RF congestion, enhancing wireless availability with rapid failover, and hardening data security by detecting threats and analyzing traffic content according to user type and location. Progent's Wi-Fi consultants can help your business to deploy Cisco Wi-Fi controllers to manage wireless networks of any size. Progent can assist you to administer and debug your current Cisco Wi-Fi environment or implement an efficient transition to Cisco's latest Wi-Fi controller technology.
Progent's proven ransomware recovery consultants can assist you to rebuild a network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
Progent's Disaster Recovery/Business Continuity consultants have extensive experience assisting small organizations to reduce system downtime by offering affordable remote consulting support for disaster recovery/business continuity planning, fault-tolerant network architecture, backup/restore systems, and non-disruptive maintenance. Progent's business continuity experts can assist your company to develop and test an efficient business continuity plan that matches your business needs and IT budget. Progent's disaster recovery engineers can help you to architect, implement, and support fault-tolerant technologies such as non-stop Internet access, virtualization, fail-over clustering, network load balancing, continual online backup, and geographically dispersed hot backup centers.
Progent's pricing policy is to bill for online support and in-person help per minute. As a result, you pay just for received support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services delivered during regular working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity does away with big invoices for quick fixes so you will not be forced to allow less critical problems to stay unaddressed.
If you have a small business information system with 10 to 50 network users, Progent's computer outsourcing services free your organization from over-reliance on an individual freelance service provider while giving you cost-effective and dependable access to enterprise-class network support. By delivering IT consulting service when you require it, providing advanced knowledge for key applications, offering value-added support such as automated network monitoring, and billing only for services you use, Progent gives you an affordable way for optimizing the business value of your small business network. Progent is the smart way for small businesses to build and support a reliable and secure IT network and to benefit from fast access to the experienced help typically available only to businesses who can support a large in-house IT organization.
Progent's Co-managed Help Desk service makes it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on ConnectWise Manage, the leading shared professional services automation platform for handling service requests, ticketing, ownership, status tracking, and reporting.
Cisco's Small Business 100, 300 and 500 family of APs are Linux-powered devices engineered as value-priced Wi-Fi APs for light workloads. Progent's Cisco CCIE-certified wireless network infrastructure experts can provide remote or on-premises integration and debugging services to assist your organization to plan, configure, upgrade, optimize, administer and debug Cisco Small Business Wi-Fi AP environments of any scale or topology.
Progent's Technical Response Center offers national extended hours remote assistance for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service engineers offer after-hours telephone help and online direct network connection to isolate and repair network problems rapidly and affordably. The scope of technical experience represented by Progent's staff of country-wide service professionals allows Progent to escalate even the toughest network issues to appropriate experts as needed. For urgent issues, the Technical Response Center tries to answer your request for service in less than one hour.