Remote Network Management for Small and Midsize Businesses

What Is ProSight Virtual Hosting?
Cloud computing uses the Internet to share access to IT resources and services such as processors, storage systems, and applications. Public clouds pool together massive physical resources and use virtualization technology to distribute these resources dynamically among clients. This provides very efficient resource utilization, which allows public clouds to offer customers substantial savings on infrastructure investment. Private clouds are also accessible via the Internet, with resources often deployed at colocation sites to cut infrastructure costs. However, private cloud resources are reserved for use by only one organization. This provides complete flexibility over resource allocation, eliminates configuration restrictions, and makes it easier to comply with certain security standards. As examples of flexibility, with a private cloud you can use a legacy operating system to run a legacy application or you can devote all available physical processing power to support one business-critical database.

Progent's ProSight Virtual Hosting service utilizes advanced virtualization technology, a Tier III datacenter, and the expertise of Progent's Microsoft-certified consultants to offer small and middle-size organizations an end-to-end IT outsourcing solution that improves availability, elevates security, cuts management cost and trouble, and eliminates the need to make expensive investments in network infrastructure. Thanks to Progent's ProSight Virtual Hosting service, smaller companies can have their servers and key applications hosted in a secure, non-stop datacenter on a high-performance virtual host custom configured and efficiently managed by Progent's network technology experts.

Virtualization technology allows Progent to improve the availability, security, throughput, expandability, recoverability, and portability of the customer's network while holding down hosting costs. Progent's customers keep ownership of their OS and application licenses. Progent owns the dedicated host servers and takes care of maintaining them. Under this model, Progent's clients do not have to buy expensive equipment that soon becomes out of date, and customers can immediately migrate their environment to a different hosting service or bring it in house if and when it makes sense to do so.

Learn about Progent's Tier III datacenters for ProSight Virtual Hosting services.

A Smart Outsourcing Alternative for Small and Midsize Companies
Small and midsize companies can't afford the cost or management distraction associated with creating and maintaining an on-premises network infrastructure that approaches the level of robustness and security demanded by enterprises. Businesses of any size need reliable access to and consistent performance from mission-critical applications. Without the economy of scale enjoyed by large companies, smaller business need the leverage that comes with intelligently outsourcing infrastructure and management services. Progent's ProSight Virtual Hosting service allows smaller businesses to realize the advantages of enterprise-class IT infrastructure and support services at a cost they can afford.

Hybrid Cloud Solutions
Many businesses utilize public and private clouds combined with on-premises IT resources, a networking model known as a "hybrid cloud." This common architecture may be adopted in order to comply with security requirements, overcome latency issues for performance-critical applications, implement disaster recovery or business continuity plans, accommodate custom or legacy equipment or software, etc. As an example, an organization using a cloud-based email service could be required to host certain sensitive mailboxes on premises. Progent can assist you to plan and configure a hybrid networking solution that transparently and securely integrates cloud services and on-premises infrastructure. (See Consulting for Integrating Microsoft 365 with On-premises Networks.)

How ProSight Virtual Hosting Differs from Typical Application Hosting
With ASP or SaaS hosting models, customers retain ownership of their corporate data but not the operating system or application licenses for the software maintained by the hosting provider. Since it can take considerable time and money to migrate from the ASP (Application Service Provider) or SaaS (Software as a Service) hosting service to another hosting provider or to move a hosted system to on-premises facilities, smaller organizations with modest IT management budgets can for all effectively become locked into their hosting service.

Under Progent's ProSight Virtual Hosting model, the data, OS platforms, and applications are all owned by the client. The virtualized environment can be moved easily and inexpensively to another hardware environment without requiring time-consuming and technically challenging reinstallation and re-configuration. ProSight Virtual Hosting makes you a partner of your hosting service, not a captive. An additional benefit of the virtualization technology of Progent's ProSight Virtual Hosting service is that your data can be restored promptly in the event of a natural, human or technical disaster. Since the entire environment is backed up regularly and stored in a geographically separate datacenter, the system can be hosted by any server hardware used to host the virtual environment.

Progent can also host environments with any mix of OS platforms and applications. This type of environment, with little standardization, is common for smaller businesses but is not accommodated ASP and SaaS hosting services. Public clouds are entirely virtualized but have strict standardization requirements offer minimal flexibility for configuring servers, hosting legacy applications, or supporting company-specific computing styles.

Download Progent's ProSight Virtual Hosting Service Datasheet
To view or download a datasheet describing Progent's ProSight Virtual Hosting Service, click:
Progent's ProSight Virtual Hosting Service Datasheet. (PDF - 100 KB)

Additional ProSight Managed Services Available from Progent
In addition to ProSight Virtual Hosting, Progent's ProSight suite of fully managed IT services includes other affordable outsourcing products that cover major aspects of network management including endpoint security, backup and disaster recovery, email content filtering, infrastructure health monitoring, and IT documentation management. By partnering with RMM technology leaders, Progent can offer smaller businesses the benefits of the same network management solutions used by global enterprises. Managed services available from Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior machine learning tools to guard physical and virtual endpoints against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the complete malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

• ProSight Data Protection Services: Backup and Recovery Services
  Progent has worked with leading backup/restore technology providers to create ProSight Data Protection Services, a selection of offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your data backup operations and allow non-disruptive backup and rapid recovery of vital files/folders, apps, system images, and virtual machines. ProSight DPS lets you recover from data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed backup services in the ProSight Data Protection Services product family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based management and world-class protection for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and debug their connectivity hardware like routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so any potential problems can be addressed before they have a chance to impact your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.

• Active Protection Against Ransomware: AI-based Ransomware Identification and Cleanup
  Progent's Active Defense Against Ransomware is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. Progent ASM services safeguard on-premises and cloud resources and offers a unified platform to address the complete threat progression including blocking, identification, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ransomware protection and cleanup services.

• Progent's Outsourced/Shared Help Center: Help Desk Managed Services
  Progent's Support Desk services enable your IT staff to outsource Support Desk services to Progent or split activity for Service Desk support seamlessly between your in-house support team and Progent's nationwide pool of IT service engineers and subject matter experts. Progent's Shared Service Desk provides a transparent supplement to your corporate support group. User interaction with the Help Desk, provision of technical assistance, problem escalation, ticket generation and tracking, efficiency measurement, and maintenance of the support database are cohesive whether issues are taken care of by your in-house IT support staff, by Progent, or both. Find out more about Progent's outsourced/co-managed Help Desk services.

• Patch Management: Software/Firmware Update Management Services
  Progent's managed services for software and firmware patch management provide organizations of any size a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving IT system. In addition to maximizing the protection and reliability of your IT network, Progent's software/firmware update management services allow your in-house IT staff to concentrate on line-of-business initiatives and tasks that deliver maximum business value from your information network. Find out more about Progent's patch management support services.

• ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
  Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a secured application and enter your password you are asked to confirm your identity on a device that only you possess and that uses a different network channel. A wide selection of out-of-band devices can be used as this second form of authentication such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate several verification devices. For details about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing family of in-depth reporting tools created to work with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-through or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to counter ransomware or recover quickly after an attack by a ransomware strain such as Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), DopplePaymer, Conti or Egregor. Progent will consult with you directly to collect information about your current antivirus tools and backup procedures, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup environment that minimizes your exposure to ransomware and aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

Contact Progent to Get Started with ProSight Virtual Hosting Service
To learn more about Progent's ProSight Virtual Hosting service and to find out how Progent can help you save money by outsourcing your IT management, call 1-800-993-9400 or visit Contact Progent.