Remote Network Management for Small and Midsize Businesses

What Is ProSight Virtual Hosting?
Cloud computing uses the Internet to share access to IT resources and services such as processors, storage systems, and applications. Public clouds pool together massive physical resources and use virtualization technology to distribute these resources dynamically among clients. This provides very efficient resource utilization, which allows public clouds to offer customers substantial savings on infrastructure investment. Private clouds are also accessible via the Internet, with resources often deployed at colocation sites to cut infrastructure costs. However, private cloud resources are reserved for use by only one organization. This provides complete flexibility over resource allocation, eliminates configuration restrictions, and makes it easier to comply with certain security standards. As examples of flexibility, with a private cloud you can use a legacy operating system to run a legacy application or you can devote all available physical processing power to support one business-critical database.

Progent's ProSight Virtual Hosting service utilizes advanced virtualization technology, a Tier III datacenter, and the expertise of Progent's Microsoft-certified consultants to offer small and middle-size organizations an end-to-end IT outsourcing solution that improves availability, elevates security, cuts management cost and trouble, and eliminates the need to make expensive investments in network infrastructure. Thanks to Progent's ProSight Virtual Hosting service, smaller companies can have their servers and key applications hosted in a secure, non-stop datacenter on a high-performance virtual host custom configured and efficiently managed by Progent's network technology experts.

Virtualization technology allows Progent to improve the availability, security, throughput, expandability, recoverability, and portability of the customer's network while holding down hosting costs. Progent's customers keep ownership of their OS and application licenses. Progent owns the dedicated host servers and takes care of maintaining them. Under this model, Progent's clients do not have to buy expensive equipment that soon becomes out of date, and customers can immediately migrate their environment to a different hosting service or bring it in house if and when it makes sense to do so.

Learn about Progent's Tier III datacenters for ProSight Virtual Hosting services.

A Smart Outsourcing Alternative for Small and Midsize Companies
Small and midsize companies can't afford the cost or management distraction associated with creating and maintaining an on-premises network infrastructure that approaches the level of robustness and security demanded by enterprises. Businesses of any size need reliable access to and consistent performance from mission-critical applications. Without the economy of scale enjoyed by large companies, smaller business need the leverage that comes with intelligently outsourcing infrastructure and management services. Progent's ProSight Virtual Hosting service allows smaller businesses to realize the advantages of enterprise-class IT infrastructure and support services at a cost they can afford.

Hybrid Cloud Solutions
Many businesses utilize public and private clouds combined with on-premises IT resources, a networking model known as a "hybrid cloud." This common architecture may be adopted in order to comply with security requirements, overcome latency issues for performance-critical applications, implement disaster recovery or business continuity plans, accommodate custom or legacy equipment or software, etc. As an example, an organization using a cloud-based email service could be required to host certain sensitive mailboxes on premises. Progent can assist you to plan and configure a hybrid networking solution that transparently and securely integrates cloud services and on-premises infrastructure. (See Consulting for Integrating Microsoft 365 with On-premises Networks.)

How ProSight Virtual Hosting Differs from Typical Application Hosting
With ASP or SaaS hosting models, customers retain ownership of their corporate data but not the operating system or application licenses for the software maintained by the hosting provider. Since it can take considerable time and money to migrate from the ASP (Application Service Provider) or SaaS (Software as a Service) hosting service to another hosting provider or to move a hosted system to on-premises facilities, smaller organizations with modest IT management budgets can for all effectively become locked into their hosting service.

Under Progent's ProSight Virtual Hosting model, the data, OS platforms, and applications are all owned by the client. The virtualized environment can be moved easily and inexpensively to another hardware environment without requiring time-consuming and technically challenging reinstallation and re-configuration. ProSight Virtual Hosting makes you a partner of your hosting service, not a captive. An additional benefit of the virtualization technology of Progent's ProSight Virtual Hosting service is that your data can be restored promptly in the event of a natural, human or technical disaster. Since the entire environment is backed up regularly and stored in a geographically separate datacenter, the system can be hosted by any server hardware used to host the virtual environment.

Progent can also host environments with any mix of OS platforms and applications. This type of environment, with little standardization, is common for smaller businesses but is not accommodated ASP and SaaS hosting services. Public clouds are entirely virtualized but have strict standardization requirements offer minimal flexibility for configuring servers, hosting legacy applications, or supporting company-specific computing styles.

Download Progent's ProSight Virtual Hosting Service Datasheet
To view or download a datasheet describing Progent's ProSight Virtual Hosting Service, click:
Progent's ProSight Virtual Hosting Service Datasheet. (PDF - 100 KB)

Additional ProSight Managed Services Available from Progent
In addition to ProSight Virtual Hosting, Progent's ProSight suite of fully managed IT services includes other affordable outsourcing products that cover major aspects of network management including endpoint security, backup and disaster recovery, email content filtering, infrastructure health monitoring, and IT documentation management. By partnering with RMM technology leaders, Progent can offer smaller businesses the benefits of the same network management solutions used by global enterprises. Managed services available from Progent include:

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they can impact your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight LAN Watch with NinjaOne RMM: Unified RMM for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for managing your client-server infrastructure by providing tools for performing common time-consuming tasks. These include health checking, patch management, automated remediation, endpoint deployment, backup and restore, A/V response, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alarm to your specified IT personnel and your Progent technical consultant so that potential issues can be taken care of before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding line of real-time and in-depth management reporting plug-ins created to work with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Backup and Recovery Services
  Progent has worked with leading backup technology providers to produce ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and enable non-disruptive backup and fast restoration of important files/folders, applications, images, and VMs. ProSight DPS lets you protect against data loss caused by equipment failures, natural calamities, fire, malware such as ransomware, human mistakes, ill-intentioned insiders, or application glitches. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.

• ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
  Progent's Duo authentication services utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity verification with iOS, Android, and other personal devices. Using 2FA, whenever you log into a secured online account and give your password you are asked to verify who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized for this added form of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate several validation devices. To learn more about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

• Progent's Outsourced/Shared Help Center: Support Desk Managed Services
  Progent's Call Desk managed services permit your information technology group to outsource Call Center services to Progent or split responsibilities for Service Desk support seamlessly between your in-house support resources and Progent's nationwide roster of IT service technicians, engineers and subject matter experts (SMEs). Progent's Shared Help Desk Service provides a transparent extension of your internal network support team. User access to the Help Desk, delivery of technical assistance, issue escalation, ticket generation and updates, efficiency measurement, and maintenance of the support database are cohesive whether incidents are taken care of by your internal IT support organization, by Progent, or a mix of the two. Find out more about Progent's outsourced/co-managed Service Desk services.

• Progent Active Defense Against Ransomware: AI-based Ransomware Identification and Cleanup
  Progent's Active Defense Against Ransomware is an endpoint protection (EPP) managed service that utilizes cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. Progent Active Security Monitoring services protect on-premises and cloud-based resources and offers a single platform to manage the entire threat progression including filtering, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ransomware protection and recovery services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Read more about ProSight IT Asset Management service.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's managed services for software and firmware patch management provide businesses of any size a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT system. Besides optimizing the protection and functionality of your IT network, Progent's software/firmware update management services allow your in-house IT staff to focus on line-of-business initiatives and activities that derive maximum business value from your network. Find out more about Progent's patch management support services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior analysis technology to guard physical and virtual endpoint devices against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness either to defend against ransomware or recover quickly following an assault by a ransomware variant such as Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), Phobos, Snatch or Egregor. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that reduces your exposure to ransomware and aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

Contact Progent to Get Started with ProSight Virtual Hosting Service
To learn more about Progent's ProSight Virtual Hosting service and to find out how Progent can help you save money by outsourcing your IT management, call 1-800-993-9400 or visit Contact Progent.