Remote Network Management for Small and Midsize Businesses

What Is ProSight Virtual Hosting?
Cloud computing uses the Internet to share access to IT resources and services such as processors, storage systems, and applications. Public clouds pool together massive physical resources and use virtualization technology to distribute these resources dynamically among clients. This provides very efficient resource utilization, which allows public clouds to offer customers substantial savings on infrastructure investment. Private clouds are also accessible via the Internet, with resources often deployed at colocation sites to cut infrastructure costs. However, private cloud resources are reserved for use by only one organization. This provides complete flexibility over resource allocation, eliminates configuration restrictions, and makes it easier to comply with certain security standards. As examples of flexibility, with a private cloud you can use a legacy operating system to run a legacy application or you can devote all available physical processing power to support one business-critical database.

Progent's ProSight Virtual Hosting service utilizes advanced virtualization technology, a Tier III datacenter, and the expertise of Progent's Microsoft-certified consultants to offer small and middle-size organizations an end-to-end IT outsourcing solution that improves availability, elevates security, cuts management cost and trouble, and eliminates the need to make expensive investments in network infrastructure. Thanks to Progent's ProSight Virtual Hosting service, smaller companies can have their servers and key applications hosted in a secure, non-stop datacenter on a high-performance virtual host custom configured and efficiently managed by Progent's network technology experts.

Virtualization technology allows Progent to improve the availability, security, throughput, expandability, recoverability, and portability of the customer's network while holding down hosting costs. Progent's customers keep ownership of their OS and application licenses. Progent owns the dedicated host servers and takes care of maintaining them. Under this model, Progent's clients do not have to buy expensive equipment that soon becomes out of date, and customers can immediately migrate their environment to a different hosting service or bring it in house if and when it makes sense to do so.

Learn about Progent's Tier III datacenters for ProSight Virtual Hosting services.

A Smart Outsourcing Alternative for Small and Midsize Companies
Small and midsize companies can't afford the cost or management distraction associated with creating and maintaining an on-premises network infrastructure that approaches the level of robustness and security demanded by enterprises. Businesses of any size need reliable access to and consistent performance from mission-critical applications. Without the economy of scale enjoyed by large companies, smaller business need the leverage that comes with intelligently outsourcing infrastructure and management services. Progent's ProSight Virtual Hosting service allows smaller businesses to realize the advantages of enterprise-class IT infrastructure and support services at a cost they can afford.

Hybrid Cloud Solutions
Many businesses utilize public and private clouds combined with on-premises IT resources, a networking model known as a "hybrid cloud." This common architecture may be adopted in order to comply with security requirements, overcome latency issues for performance-critical applications, implement disaster recovery or business continuity plans, accommodate custom or legacy equipment or software, etc. As an example, an organization using a cloud-based email service could be required to host certain sensitive mailboxes on premises. Progent can assist you to plan and configure a hybrid networking solution that transparently and securely integrates cloud services and on-premises infrastructure. (See Consulting for Integrating Microsoft 365 with On-premises Networks.)

How ProSight Virtual Hosting Differs from Typical Application Hosting
With ASP or SaaS hosting models, customers retain ownership of their corporate data but not the operating system or application licenses for the software maintained by the hosting provider. Since it can take considerable time and money to migrate from the ASP (Application Service Provider) or SaaS (Software as a Service) hosting service to another hosting provider or to move a hosted system to on-premises facilities, smaller organizations with modest IT management budgets can for all effectively become locked into their hosting service.

Under Progent's ProSight Virtual Hosting model, the data, OS platforms, and applications are all owned by the client. The virtualized environment can be moved easily and inexpensively to another hardware environment without requiring time-consuming and technically challenging reinstallation and re-configuration. ProSight Virtual Hosting makes you a partner of your hosting service, not a captive. An additional benefit of the virtualization technology of Progent's ProSight Virtual Hosting service is that your data can be restored promptly in the event of a natural, human or technical disaster. Since the entire environment is backed up regularly and stored in a geographically separate datacenter, the system can be hosted by any server hardware used to host the virtual environment.

Progent can also host environments with any mix of OS platforms and applications. This type of environment, with little standardization, is common for smaller businesses but is not accommodated ASP and SaaS hosting services. Public clouds are entirely virtualized but have strict standardization requirements offer minimal flexibility for configuring servers, hosting legacy applications, or supporting company-specific computing styles.

Download Progent's ProSight Virtual Hosting Service Datasheet
To view or download a datasheet describing Progent's ProSight Virtual Hosting Service, click:
Progent's ProSight Virtual Hosting Service Datasheet. (PDF - 100 KB)

Additional ProSight Managed Services Available from Progent
In addition to ProSight Virtual Hosting, Progent's ProSight suite of fully managed IT services includes other affordable outsourcing products that cover major aspects of network management including endpoint security, backup and disaster recovery, email content filtering, infrastructure health monitoring, and IT documentation management. By partnering with RMM technology leaders, Progent can offer smaller businesses the benefits of the same network management solutions used by global enterprises. Managed services available from Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior machine learning technology to defend physical and virtual endpoint devices against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the complete threat progression including protection, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery Services
  Progent has partnered with leading backup/restore software companies to create ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and allow non-disruptive backup and rapid restoration of vital files/folders, applications, system images, plus virtual machines. ProSight DPS helps your business protect against data loss caused by hardware breakdown, natural calamities, fire, malware such as ransomware, user error, ill-intentioned insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide web-based control and world-class security for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex management processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so all looming issues can be addressed before they can impact your network. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.

• Active Protection Against Ransomware: Machine Learning-based Ransomware Identification and Cleanup
  Progent's Active Protection Against Ransomware is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. Progent Active Security Monitoring services safeguard on-premises and cloud-based resources and offers a single platform to automate the complete malware attack progression including filtering, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ransomware defense and recovery services.

• Progent's Outsourced/Shared Help Center: Call Center Managed Services
  Progent's Help Center managed services allow your information technology group to offload Call Center services to Progent or split activity for Help Desk services seamlessly between your internal network support group and Progent's extensive roster of IT support technicians, engineers and subject matter experts. Progent's Shared Service Desk offers a smooth supplement to your core network support organization. End user access to the Help Desk, delivery of support, problem escalation, ticket generation and updates, performance measurement, and maintenance of the support database are consistent regardless of whether issues are taken care of by your in-house support staff, by Progent's team, or a mix of the two. Read more about Progent's outsourced/co-managed Call Desk services.

• Patch Management: Patch Management Services
  Progent's managed services for patch management provide businesses of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information network. In addition to maximizing the protection and functionality of your IT network, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on line-of-business projects and tasks that deliver maximum business value from your information network. Find out more about Progent's patch management services.

• ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
  Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo enables single-tap identity confirmation on iOS, Google Android, and other out-of-band devices. With 2FA, when you log into a secured online account and enter your password you are requested to confirm your identity via a unit that only you possess and that is accessed using a separate network channel. A broad range of devices can be utilized as this second form of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may designate multiple validation devices. For details about ProSight Duo identity authentication services, see Duo MFA two-factor authentication services for access security.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding suite of real-time and in-depth reporting tools designed to integrate with the industry's leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability either to block ransomware or recover rapidly after an attack by a ransomware variant such as Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), DopplePaymer, LockBit or Egregor. Progent will consult with you personally to collect information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup system that reduces your vulnerability to a ransomware attack and meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

Contact Progent to Get Started with ProSight Virtual Hosting Service
To learn more about Progent's ProSight Virtual Hosting service and to find out how Progent can help you save money by outsourcing your IT management, call 1-800-993-9400 or visit Contact Progent.