Remote Network Management for Small and Midsize Businesses

What Is ProSight Virtual Hosting?
Cloud computing uses the Internet to share access to IT resources and services such as processors, storage systems, and applications. Public clouds pool together massive physical resources and use virtualization technology to distribute these resources dynamically among clients. This provides very efficient resource utilization, which allows public clouds to offer customers substantial savings on infrastructure investment. Private clouds are also accessible via the Internet, with resources often deployed at colocation sites to cut infrastructure costs. However, private cloud resources are reserved for use by only one organization. This provides complete flexibility over resource allocation, eliminates configuration restrictions, and makes it easier to comply with certain security standards. As examples of flexibility, with a private cloud you can use a legacy operating system to run a legacy application or you can devote all available physical processing power to support one business-critical database.

Progent's ProSight Virtual Hosting service utilizes advanced virtualization technology, a Tier III datacenter, and the expertise of Progent's Microsoft-certified consultants to offer small and middle-size organizations an end-to-end IT outsourcing solution that improves availability, elevates security, cuts management cost and trouble, and eliminates the need to make expensive investments in network infrastructure. Thanks to Progent's ProSight Virtual Hosting service, smaller companies can have their servers and key applications hosted in a secure, non-stop datacenter on a high-performance virtual host custom configured and efficiently managed by Progent's network technology experts.

Virtualization technology allows Progent to improve the availability, security, throughput, expandability, recoverability, and portability of the customer's network while holding down hosting costs. Progent's customers keep ownership of their OS and application licenses. Progent owns the dedicated host servers and takes care of maintaining them. Under this model, Progent's clients do not have to buy expensive equipment that soon becomes out of date, and customers can immediately migrate their environment to a different hosting service or bring it in house if and when it makes sense to do so.

Learn about Progent's Tier III datacenters for ProSight Virtual Hosting services.

A Smart Outsourcing Alternative for Small and Midsize Companies
Small and midsize companies can't afford the cost or management distraction associated with creating and maintaining an on-premises network infrastructure that approaches the level of robustness and security demanded by enterprises. Businesses of any size need reliable access to and consistent performance from mission-critical applications. Without the economy of scale enjoyed by large companies, smaller business need the leverage that comes with intelligently outsourcing infrastructure and management services. Progent's ProSight Virtual Hosting service allows smaller businesses to realize the advantages of enterprise-class IT infrastructure and support services at a cost they can afford.

Hybrid Cloud Solutions
Many businesses utilize public and private clouds combined with on-premises IT resources, a networking model known as a "hybrid cloud." This common architecture may be adopted in order to comply with security requirements, overcome latency issues for performance-critical applications, implement disaster recovery or business continuity plans, accommodate custom or legacy equipment or software, etc. As an example, an organization using a cloud-based email service could be required to host certain sensitive mailboxes on premises. Progent can assist you to plan and configure a hybrid networking solution that transparently and securely integrates cloud services and on-premises infrastructure. (See Consulting for Integrating Microsoft 365 with On-premises Networks.)

How ProSight Virtual Hosting Differs from Typical Application Hosting
With ASP or SaaS hosting models, customers retain ownership of their corporate data but not the operating system or application licenses for the software maintained by the hosting provider. Since it can take considerable time and money to migrate from the ASP (Application Service Provider) or SaaS (Software as a Service) hosting service to another hosting provider or to move a hosted system to on-premises facilities, smaller organizations with modest IT management budgets can for all effectively become locked into their hosting service.

Under Progent's ProSight Virtual Hosting model, the data, OS platforms, and applications are all owned by the client. The virtualized environment can be moved easily and inexpensively to another hardware environment without requiring time-consuming and technically challenging reinstallation and re-configuration. ProSight Virtual Hosting makes you a partner of your hosting service, not a captive. An additional benefit of the virtualization technology of Progent's ProSight Virtual Hosting service is that your data can be restored promptly in the event of a natural, human or technical disaster. Since the entire environment is backed up regularly and stored in a geographically separate datacenter, the system can be hosted by any server hardware used to host the virtual environment.

Progent can also host environments with any mix of OS platforms and applications. This type of environment, with little standardization, is common for smaller businesses but is not accommodated ASP and SaaS hosting services. Public clouds are entirely virtualized but have strict standardization requirements offer minimal flexibility for configuring servers, hosting legacy applications, or supporting company-specific computing styles.

Download Progent's ProSight Virtual Hosting Service Datasheet
To view or download a datasheet describing Progent's ProSight Virtual Hosting Service, click:
Progent's ProSight Virtual Hosting Service Datasheet. (PDF - 100 KB)

Additional ProSight Managed Services Available from Progent
In addition to ProSight Virtual Hosting, Progent's ProSight suite of fully managed IT services includes other affordable outsourcing products that cover major aspects of network management including endpoint security, backup and disaster recovery, email content filtering, infrastructure health monitoring, and IT documentation management. By partnering with RMM technology leaders, Progent can offer smaller businesses the benefits of the same network management solutions used by global enterprises. Managed services available from Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard physical and virtual endpoints against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

• ProSight Data Protection Services: Backup and Disaster Recovery Services
  Progent has partnered with leading backup technology providers to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and track your backup processes and allow non-disruptive backup and fast restoration of critical files/folders, apps, images, and virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or software bugs. Managed services in the ProSight Data Protection Services product family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, optimize and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management services.

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that all potential issues can be addressed before they have a chance to disrupt productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.

• Active Defense Against Ransomware: Machine Learning-based Ransomware Identification and Cleanup
  Progent's Active Defense Against Ransomware is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV products. Progent Active Security Monitoring services protect on-premises and cloud resources and offers a single platform to address the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Learn more about Progent's ransomware protection and cleanup services.

• Progent's Outsourced/Shared Service Desk: Call Center Managed Services
  Progent's Call Center services enable your IT group to offload Call Center services to Progent or divide responsibilities for Service Desk support seamlessly between your in-house network support team and Progent's extensive pool of certified IT service engineers and subject matter experts (SMEs). Progent's Shared Help Desk Service provides a seamless supplement to your internal IT support resources. Client access to the Service Desk, provision of technical assistance, problem escalation, ticket generation and updates, efficiency measurement, and management of the service database are consistent regardless of whether issues are taken care of by your in-house support organization, by Progent, or both. Learn more about Progent's outsourced/shared Call Desk services.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and affordable solution for evaluating, testing, scheduling, applying, and documenting updates to your ever-evolving information system. In addition to optimizing the security and functionality of your IT environment, Progent's software/firmware update management services free up time for your IT staff to concentrate on more strategic projects and tasks that deliver maximum business value from your information network. Find out more about Progent's patch management services.

• ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
  Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you sign into a protected application and enter your password you are asked to verify who you are via a unit that only you possess and that uses a separate network channel. A broad range of out-of-band devices can be used for this added form of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can designate several validation devices. For details about ProSight Duo two-factor identity validation services, go to Duo MFA two-factor authentication services for access security.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding family of in-depth management reporting utilities designed to integrate with the top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-up or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to defend against ransomware or recover rapidly following an attack by a ransomware strain such as Ryuk, Maze, Sodinokibi, Netwalker, DopplePaymer, Conti or Egregor. Progent will work with you personally to collect information about your existing cybersecurity posture and backup procedures, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery system that reduces your exposure to a ransomware attack and meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

Contact Progent to Get Started with ProSight Virtual Hosting Service
To learn more about Progent's ProSight Virtual Hosting service and to find out how Progent can help you save money by outsourcing your IT management, call 1-800-993-9400 or visit Contact Progent.