Additional Topics of Interest
Helpdesk Outsourcing Services Online Support Services
Progent's Microsoft certified experts offer three ways to help medium-size and large businesses create a cost-effective and productive in-house Computer Support Help Desk Call Center. Progent's help desk consulting services include ROI evaluation, process analysis and improvement, executive reporting, education of internal personnel, and documentation of procedures. Progent's Software Selection and Integration Support Services help organizations sift through the various top level Help Desk application programs available and decide which packages may be too costly, lack critical features, or align badly with your organization's corporate culture. Progent also provides short-term staffing for organizations who need to reinforce their internal Help Desk team for occasional tasks or to substitute for absent or incapacitated personnel.
Wyoming Problem Resolution
Progentís Technical Response Center provides national remote assistance for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Certified support experts offer telephone support and online secure network connection to troubleshoot and resolve technical problems rapidly and economically. The breadth of IT expertise represented by Progent's staff of nationwide support professionals makes it possible to escalate even the most difficult network issues to appropriate experts as needed.
Urgent GIAC Network Installation
Progent provides customers the services of engineers who have earned some of the computer industry's most prized credentials. Progent thinks that clients have the right to know that their computer support providers have formal testing plus broad real-world experience so that Progent's clients can use Progent's support with confidence. Often, vendor credentials such as the CCIE brings priority for significantly superior vendor assistance than is offered to non-certified service providers, enabling Progent to deliver customers a better class of IT service. In addition, major credentials such as CISM or CISSP for network security can aid corporate customers to demonstrate compliance with regulatory requirements by using the services of accredited IT professionals.
Microsoft Server Virtualization Technical Support
Microsoft Virtual Server 2005, run on the Windows Server platform and powered by technology first developed by Connectix, provides the performance necessary to accomplish hardware reduction, application migration, and server quarantine projects via virtualization technology in an enterprise-ready IT environment with high expandability, manageability, and reliability. Microsoft has aimed Virtual Server at businesses wishing to improve ROI in software programming and testing, upgrading from legacy mission-critical software, and server consolidation. Progent's professional Virtual Server experts can help your business to assess and integrate Microsoft Virtual Server.
Consulting Catalyst Switch VLAN
With Catalyst switches for small and medium-sized companies, Cisco allows organizations to gain all the advantages of bringing smart traffic control to their networks. Cisco's switching product line allows you to deploy capabilities that make your IT network highly available to accommodate real-time requirements, expandable to support future growth, secure enough to guard restricted information, and designed for prioritizing and managing traffic flows to optimize system performance. Progent's CCIE and CCNP certified consultants can help you pick out and deploy Cisco Catalyst switches appropriate for your company. In addition, Progent's certified security consultants can show you how to develop a strategic security policy and set up Cisco switches so they help support your security policies. Catalyst switching products that Progent supports include the Cisco Catalyst 2960 switches, Catalyst 3750 switches, Cisco Catalyst 4900 switches, and Catalyst 6500 Series Switches.
Nagios for Linux Consultants
Nagios and MRTG are useful, license-free monitoring tools that operate under the Linux OS and can be used to analyze UNIX/Linux environments, Windows networks, or mixed-platform environments in which Linux and Microsoft Windows coexist. The Nagios monitor allows system managers to track system services including SMTP, HTTP, SSH, and PING. MRTG allows you to graph the bandwidth in and out of SNMP-enabled network devices such as processors, routers, and switches. Progent's system monitoring engineers can help you use both these utilities to streamline and troubleshoot your network.
ProSight Windows Desktop Management Integration Support
ProSight LAN Watch is Progentís server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of vital devices that drive your network environment. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt productivity.
Windows Server 2012 R2 Configuration Manager IT Services
Progent's Microsoft-certified professionals can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, develop pilot environments and migration strategies, optimize your network for on-premises, multi-site, cloud-based, and hybrid environments, train your IT management staff, create a corporate-wide security strategy, streamline network administration, assist with application development, and build and test a DR/BC plan.
Consulting Services Small Offices
Progent provides the services of Microsoft and Cisco-Premier network support experts to offer customers affordable ways to help organizations optimize the value of Microsoft and Cisco products. For networks that span from small offices to large corporations, Progent's expert engineers can help you improve your network's e-mail infrastructure, protection, reliability, performance, and system administration.
24/7/365 Cisco VoIP Phones and CUBE Information Technology Consulting
Progent's CCIE-certified network infrastructure experts offer high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability systems.