Network Help for Midsize Businesses

What Is ProSight Virtual Hosting?
Cloud computing provides access to computing resources like processing, storage and applications remotely via the Internet rather than locally. Unlike public clouds such as Microsoft Azure and Amazon AWS, private clouds are used exclusively by a single organization, providing complete control over configuration and resource allocation. Progent's ProSight Virtual Hosting service combines proven virtualization technology, a state-of-the-art data center, and the support expertise of Progent's Microsoft Certified engineering team to provide small and midsize businesses with a comprehensive IT outsourcing alternative that enhances network dependability and security, eliminates management hassle, and saves money. With Progent's ProSight Virtual Hosting service, a small business can have its servers and critical applications hosted in a secure and fault tolerant data center on a fast, non-stop virtual host configured and maintained by Progent's network support experts.

By using virtualization technology, Progent can optimize the fault tolerance, security, performance, scalability, recoverability, and portability of the client's environment while keeping hosting expenses at a minimum. Progent's customers retain ownership of the operating system platforms and all application licenses while Progent owns the dedicated host servers and is responsible for their maintenance. This means that Progent's clients do not have to invest heavily in capital equipment that becomes quickly outdated. Virtualization also means that customers can easily and inexpensively move their entire IT environment to another host or take it in house if and when they believe such a move makes business sense.

Find out more details about Progent's world-class data center for Progent's ProSight Virtual Hosting services.

A Smart Outsourcing Alternative for Small and Midsize Businesses
Small and midsize businesses lack the budget or the management time to build and maintain an on-site information network environment that can match the dependability, security, and support quality demanded by large companies. Unfortunately, network downtime, unresolved technical problems, security breaches, poor performance, and low service levels all impair productivity for businesses of any size, and in the case of small companies the relative damage caused by a serious network problem can be far greater than for a larger organization. Mission-critical and line-of-business applications are by definition vital to any organization, but larger enterprises have the economy of scale to build network infrastructures and hire IT support staffs that provide acceptably high degrees of reliability, security, performance, and support. Smaller companies do not.

Progent's ProSight Virtual Hosting service allows small businesses to get the benefits of enterprise-class IT infrastructure and world-class support services at a cost that is typically far lower than the cost of building and maintaining in-house datacenters and managing full-scale internal IT support groups.

Hybrid Cloud Solutions
Many organizations combine private and/or public cloud resources with networks located at their own site or sites. This so-called "hybrid cloud" model may be adopted because of security compliance regulations, performance requirements, business continuity strategies, specialized hardware, or other reasons. An example is an organization that uses a cloud-hosted Microsoft Exchange Server but is required to keep certain sensitive mailboxes on site. Progent can help you build cohesive hybrid solutions that seamlessly incorporate cloud-based and local infrastructure securely connected via site-to-site tunneling. (See Office 365 Integration with On-premises Environments.)

How ProSight Virtual Hosting Is Different from Conventional Application Hosting
With ASP (Application Service Provider) or SaaS (Software as a Service) hosting models, customers own their corporate data but not the operating system platforms or the application licenses for the software that is being maintained by the hosting service. Because it is expensive and time consuming to move from an ASP or SaaS hosting service to another hosting provider or to bring the entire system in house, small and midsize businesses with limited IT budgets effectively become captive to their hosting service.

With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the software applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without lengthy and risky reinstallation and configuration. With ProSight Virtual Hosting, you are not locked into a single hosting service.

Another benefit that stems from the virtualized architecture behind Progent's ProSight Virtual Hosting service is that data can be recovered quickly in case of a catastrophic event such as a natural disaster. Since the virtual environment is regularly backed up and archived off site, it can be hosted by any physical server acting as the underlying host to the virtual environment.

Progent will also host environments with a mix of operating system platforms and applications and little standardization. This type of environment is common for smaller businesses but is not addressed by application hosting services and is difficult to support for any hosting service that does not utilize a virtualized architecture or that does not retain a support staff with the depth and breadth of Progent's seasoned engineers. Public clouds, although fully virtualized, impose rigid standardization rules and offer little flexibility for controlling servers, supporting legacy applications, or accommodating in-house computing styles or legacy applications.

Download Progent's ProSight Virtual Hosting Service Datasheet
To download a single-page datasheet in PDF format describing Progent's ProSight Virtual Hosting Service, click:
Progent's ProSight Virtual Hosting Service Datasheet. (PDF - 100 KB)

Other ProSight Managed Services Offered by Progent
Besides ProSight Virtual Hosting, Progent's ProSight suite of IT management services includes other value-priced offerings that cover key facets of your information network including security, backup/recovery, and email content filtering. By partnering with leading-edge IT management technology companies, Progent can provide small and mid-size businesses the advantages of the same modern solutions deployed by global enterprises to monitor and manage their networks. Managed services available from Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior machine learning tools to guard physical and virtual endpoint devices against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete threat progression including blocking, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery Services
  Progent has partnered with leading backup/restore software companies to produce ProSight Data Protection Services, a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and allow transparent backup and rapid recovery of important files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human mistakes, malicious employees, or application bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed backup services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, enhance and debug their networking appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your Progent consultant so all looming issues can be resolved before they can disrupt productivity. Find out more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.

• Progent Active Protection Against Ransomware: Machine Learning-based Ransomware Identification and Cleanup
  Progent's Active Protection Against Ransomware is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. Progent Active Security Monitoring services safeguard on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ransomware defense and cleanup services.

• Progent's Outsourced/Shared Call Desk: Help Desk Managed Services
  Progent's Support Desk managed services enable your information technology group to outsource Help Desk services to Progent or split activity for Help Desk services transparently between your internal support group and Progent's extensive pool of certified IT support engineers and subject matter experts (SMEs). Progent's Co-managed Service Desk provides a seamless supplement to your internal support group. User interaction with the Help Desk, provision of support services, issue escalation, ticket generation and updates, performance measurement, and maintenance of the service database are consistent whether incidents are taken care of by your internal IT support group, by Progent's team, or a mix of the two. Read more about Progent's outsourced/shared Call Center services.

• Progent's Patch Management: Patch Management Services
  Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. Besides optimizing the security and reliability of your computer environment, Progent's software/firmware update management services allow your in-house IT team to concentrate on line-of-business projects and activities that deliver maximum business value from your information network. Read more about Progent's software/firmware update management services.

• ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
  Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo supports single-tap identity confirmation with iOS, Android, and other out-of-band devices. With 2FA, when you sign into a protected online account and give your password you are requested to verify your identity via a device that only you possess and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized for this added means of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You may designate multiple validation devices. For details about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing line of real-time management reporting utilities designed to integrate with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness to defend against ransomware or recover quickly following an attack by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, DopplePaymer, LockBit or Nephilim. Progent will consult with you directly to collect information about your existing security profile and backup procedures, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup system that reduces your vulnerability to ransomware and meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

How to Get Started with Progent's ProSight Virtual Hosting Service
To find out more details about Progent's ProSight Virtual Hosting service and to learn how Progent can help your company to simplify your IT management, call 1-800-993-9400 or visit Contact Progent.