Additional Topics of Interest

Cisco Certified Expert Virtual Service Desk Network Consulting
Virtual Call Desk Online Technical Support

Progent's Shared Help Desk service allows your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's roster of veteran desktop support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around ConnectWise Manage, the leading shared PSA platform for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.

ProSight Reporting ConnectWise Manage Ticketing Online Technical Support
ProSight Reporting Remote Network Infrastructure Management Troubleshooting

ProSight Reporting is a growing suite of in-depth reporting tools designed to work with the leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

Urgent SentinelOne Endpoint Protection Engineer
SentinelOne Singularity Complete Reseller Network Engineer

Progent is a dealer and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-centric cyberthreat management platform that includes AI software and expert services to deliver cutting-edge endpoint detection and response (EDR).

MS SQL Security Group
Microsoft SQL Server Installation support

Microsoft SQL Server 2005 delivers indispensable, familiar tools to computer experts as well as to information workers, reducing the complexity of designing, integrating, managing, and using company data and analytical programs on platforms ranging from handheld devices to enterprise data systems. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 call for a network consultant with real-world experience and broad knowledge in designing and deploying information-based, end-to-end business IT solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft technology, assures you success in planning, configuring and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.

On-site Support Citrix OpenCloud Access
Citrix NetScaler Troubleshooting

Citrix has developed a powerful line of products that provide advanced manageability, scalability, and performance for server virtualization and for server-based distribution of Windows desktops and Windows applications. For managing virtualized Windows desktops and applications, Citrix has developed XenDesktop and XenApp. For making and managing virtual servers, Citrix has developed XenServer and Essentials for Microsoft Hyper-V. Progent's Citrix-certified engineers can assist you to assess the strategic benefits of Citrix virtualization products and show you how to plan, validate, deploy, optimize, and support Citrix virtualization platforms.

Help Desk Sharing Cost Savings Online Technical Support
Support Outsourcing Supplemental Call Center Cost Savings

Progent's Help Desk Call Center outsourcing and co-sourcing services allow companies to reduce costs, increase productivity, and respond rapidly to sudden changes in economic conditions.

Unified CM and Microsoft Office Technology Consulting
CUE Consultant

Cisco Cisco Unified Communications Manager (CUCM or Unified CM), formerly known as CallManager, functions as the heart of Cisco's communications and collaboration platform. CUCM and Cisco Unified Communications Manager Express (CME) provide a location-independent IP-PBX by integrating with unified messaging apps like Unified CM IM and Presence Service, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent's CCIE-certified consultants can deliver efficient and affordable online and on-premises expertise to help organizations of any size to build and maintain Unified CM environments by providing Cisco Unified Communications Manager integration and troubleshooting services that deliver maximum business value. Progent's consultants can assist with any aspect of Unified CM support and troubleshooting in areas that include integrating Cisco Voice over IP phones and Video phones, reviewing dial plans, configuring SIP trunking and PSTN support, installing ISR G2 routers with CUBE support, designing UCS server failover solutions for survivability, capacity planning, and integration with Exchange and Skype for Business.

.NET Software Programmer
.NET iOS Contract Programming

Progent's software developers have worked for 20 years with .NET technologies and the Visual Studio development system and are able to create or enhance .NET apps quickly and affordably.

Technology Professional Microsoft AD DS
Active Directory Office 365 Remote Support

Progent's consultants can assist you to plan and implement a smooth move from on-premises Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity and access services across onsite and Azure resources.