ProSight WAN Watch Network Infrastructure Management ConsultingProgent's ProSight WAN Watch is a remote monitoring and management (RMM) service that provides an affordable way for small and mid-sized companies to track and troubleshoot devices like routers, switches, firewalls, load balancers and other networked devices that make up the core of your IT infrastructure. ProSight WAN Watch can also monitor essential information about servers and endpoint computers, generate network topo maps that are automatically kept up to date, analyze network performance in real time, and send alerts when potential problems are uncovered. The ability to collect and organize IT infrastructure data automatically can save significant management time and effort while performing typical tasks like patching routers and firewalls, identifying applications associated with a switch, determining the cause of network traffic bottlenecks, or making modifications to your IT infrastructure.

Progent's IT services team can set up ProSight WAN Watch to monitor your network infrastructure on a 24x7 basis. If an issue is detected, Progent can reference an always up to date topology diagram and configuration database and quickly drill down to device details in order to fix problems immediately. Easy access to accurate mapping and configuration data can eliminate hours of service expense and reduce system downtime. ProSight WAN Watch is also tightly integrated with Progent's advanced ticketing system so that alerts are automatically synchronized to Progent's Technical Response Center (TRC) tickets. This helps ensure that all issues are addressed rapidly and tracked until resolution.

ProSight WAN Watch Network Infrastructure Management Consulting

ProSight WAN Watch creates network maps in real time for performance management and troubleshooting

Key Features of ProSight WAN Watch
ProSight WAN Watch offers a broad range of tools that deliver enterprise-class RMM capability to organizations with small-company IT budgets. Key features address infrastructure topology, asset inventory, configuration management, monitoring and alerts, troubleshooting, and performance tracking.

A Clear View of IT Infrastructure
ProSight WAN Watch makes it easy to understand your network infrastructure by offering features like automatically updated topology diagrams, device configuration databases, network documentation, map searches with filtering, plus IP address and password management.

  • Topo Map Automation is performed by collecting CDP and LLDP data and using forwarding tables to build a Layer 1 network diagram. Layer 2 and Layer 3 diagrams are modeled from ARP tables, IP assignments, VLAN associations, and inferential algorithms. Accurate network diagrams can be generated quickly, updates are incorporated automatically in real time, and topo maps can be shared or exported. ProSight WAN Watch can automatically identify over 7,000 different networked devices from more than 230 vendors. Devices that you can monitor with ProSight WAN Watch include switches, routers, firewalls, wireless controllers, load balancers, servers, desktops, wireless access points, smartphones, tablets, SAN storage, printers, power supplies, VoIP phones, and chassis.
  • Inventory Automation gathers data about every network-attached device. Information collected includes make, model, working status, IP addresses, and network associations. From the ProSight WAN Watch dashboard map you can drill down on any monitored device to view a complete device profile and to see charts, graphs and KPIs.

    ProSight WAN Watch Network Inventory Management Consultants

    ProSight WAN Watch automatically collects and organizes key information about every network device

  • IP Address Management avoids the tedious and costly processes of manually updating your IP address inventory and discovering devices one item at a time. Instead, ProSight WAN Watch automatically displays all the IP addresses used in any given subnet and indicates the devices using them.
  • Password Management eliminates the problems involved with looking for the correct passwords for network resources. With ProSight WAN Watch you only have to enter a device password once. The password is then encrypted, stored securely in a centralized place, and authenticated automatically when authorized users log in.
Infrastructure Health Monitoring
ProSight WAN Watch monitors the health of networked devices and services continually. If parameters for performance, availability or other critical areas fall below pre-defined thresholds, ProSight WAN Watch compiles pertinent information to help you understand and resolve the problem before network productivity is seriously impacted.
  • Alerts are sent automatically to selected people when ProSight WAN Watch spots an issue like a device becoming unavailable, a spike in traffic, or a high number of packet errors. ProSight WAN Watch comes with dozens of preconfigured alerts that you can edit, and you can also create your own alerts.
  • Checking the Health of Services is performed automatically and continually. ProSight WAN Watch can determine the availability and status of key network-wide services like HTTP, MySQL, and AD. Dozens of service monitors can be run as configured or edited to run according to your specific requirements, and you can build your own monitors to track custom services. You can view which services are running on a given device and which ports each service uses. When a service being monitored by ProSight WAN Watch goes offline, an alert is sent and a trouble ticket can be issued automatically so work can begin at once to track and resolve the problem.
  • Device-specific Data in the ProSight WAN Watch dashboard displays data relevant to the type of device being monitored. For example, ink cartridge levels can be shown for a monitored printer, or remaining battery capacity can be displayed for an uninterruptible power supply. Device-specific data monitoring is available out of the box for a wide variety of computers and network devices such as VMs, Windows and Linux servers and clients, VMware hypervisors, printers, stackable switches, wireless LAN controllers and wireless access points, and many more.
  • Performance Tracking provides insights into network health by generating charts depicting network traffic flow, bandwidth usage and availability, areas experiencing high packet loss, etc. Statistics are collected by the minute for each interface and combined over devices, subnets, and VLANs to give you a complete picture of network performance and health and to facilitate important management tasks like load balancing, traffic shaping and capacity planning.
  • Current and Historic Performance Data are archived securely in the cloud for indefinite periods to help you determine trends in performance over whatever timeframes you specify, which can cover any period from hours to years. An intuitive calendar picker simplifies the selection of time intervals to assist with troubleshooting, analytics, forensics, capacity planning or management reporting.

    ProSight WAN Watch Network Infrastructure Management Consulting

    ProSight WAN Watch lets you select any time interval for troubleshooting, trend analysis, capacity planning or reporting

Troubleshooting
One of the top benefits of WAN Watch is its ability to slash the time required to troubleshoot a network, saving service costs and minimizing expensive downtime.
  • Network Evidence is a dashboard feature that allows you to find out instantly where a device has been seen across the network. This eliminates the tedious manual process of logging into each device to look for an IP address.
  • Pooled Debugging Data includes automatically-generated consolidation of ARP tables, FDB tables, and listed routes along with intelligent filters for turning raw data into actionable information. This eliminates the need to query individual devices using traditional command-line interfaces.

    ProSight WAN Watch Network Infrastructure Analysis Consulting

    ProSight WAN Watch streamlines troubleshooting by consolidating and filtering debugging data

  • Configuration Management and Analysis features in WAN Watch include automatic discovery of every device on a network, capture and documentation of all running configurations, and logging of all configuration changes over time. Old configurations can be restored immediately with a single click. Device bandwidth and utilization charts make it easy to correlate configuration changes to performance in order to troubleshoot devices and refine optimization strategies. In addition, WAN Watch performs continual configuration analysis based on best practices and flags potential issues.
A Secure Cloud-based RMM Solution
ProSight WAN Watch uses cloud resources to help you monitor and manage your network. A local collecting agent gathers device and performance information using standard communications protocols including ICMP, MDNS, SMB, SNMP, SSH, Telnet, TFTP and UPnP. The collected data are periodically sent to WAN Watch cloud servers via an SSL-encrypted web socket using certificate authentication. All device credentials and configuration data shared with WAN Watch are stored in the cloud using AES-128 encryption. No traffic content, such as email messages, can be seen by the WAN Watch cloud servers, so your sensitive corporate information and private data stay secure. The network maps, device profiles and visual renderings of network information accessed through the WAN Watch dashboard are available to authorized users via a secure login to a web browser.

The servers used by WAN Watch reside in the Amazon cloud, which includes all the features of world-class datacenters such as electronic surveillance, multi-factor access control systems, 24x7 staffing by trained security guards, ISO 28001 and 9001 certifications, and regular SOC 1 audits. Compared to an on-premises architecture, the Software-as-a-Service (SaaS) model used by WAN Watch dramatically cuts setup and operational costs, eliminates maintenance overhead, provides access to unlimited storage and processing capacity, and delivers a high-level of fault tolerance and recoverability.

Download Progent's ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management Datasheet
To download a single-page datasheet in PDF format describing Progent's ProSight WAN Watch infrastructure RMM services, click:
Progent's ProSight WAN Watch Infrastructure Monitoring and Management Services Datasheet. (PDF - 88 KB)

How Progent Can Help You with ProSight WAN Watch
Progent can help you set up ProSight WAN Watch and use the platform for efficiently managing and troubleshooting your network infrastructure. You can outsource all remote monitoring and management tasks to Progent or you can co-source RMM activities, using Progent to provide as-needed guidance and remediation services. Progent offers expertise for virtually all of the network appliances, servers, VMs, endpoints and services that can be monitored and managed by ProSight WAN Watch. For example, Progent has a large roster of Cisco CCIE-certified network infrastructure consultants who can provide online or onsite expertise for Cisco's entire line of network appliances and management tools.

With two decades of experience delivering remote IT management and support to companies throughout North America, and with a team of more than 100 network consultants and subject matter experts, Progent has the know-how to maximize the business value of your WAN Watch solution.

ProSight Network Audit Basic: Affordable Network Health Audit with Active Directory Cleanup Report
ProSight WAN Watch is the RMM engine behind the Basic version of Progent's ProSight Network Audit service. This affordable infrastructure health check provides an objective assessment about how well the current deployment of your core network assets conform to industry best practices and includes an Active Directory Cleanup report. The audit also comes with a subscription to the ProSight WAN Watch managed service. To learn about ProSight Network Audit Basic, visit ProSight Network Audit Basic.

Other ProSight Managed Services Available from Progent
In addition to ProSight WAN Watch, Progent's ProSight suite of network management services includes other affordably-priced managed service packages that address crucial aspects of your IT ecosystem such as security, disaster recovery, and email filtering. By partnering with leading technology innovators, Progent can offer small and mid-size organizations the benefits of the same advanced technology deployed by many of the world's largest enterprises. Managed services available from Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to guard physical and virtual endpoints against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Backup and Recovery Services
    Progent has worked with advanced backup/restore technology providers to produce ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup operations and enable transparent backup and fast restoration of important files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss caused by hardware failures, natural calamities, fire, malware like ransomware, user error, ill-intentioned employees, or software glitches. Managed services in the ProSight Data Protection Services product family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to deliver centralized control and world-class security for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that all potential problems can be addressed before they can disrupt productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Read more about ProSight IT Asset Management service.

  • Progent Active Protection Against Ransomware: AI-based Ransomware Detection and Remediation
    Progent's Active Defense Against Ransomware is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. Progent ASM services protect local and cloud resources and offers a single platform to manage the entire malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ransomware protection and cleanup services.

  • Progent's Outsourced/Shared Help Center: Support Desk Managed Services
    Progent's Help Desk services permit your information technology team to outsource Help Desk services to Progent or split responsibilities for Help Desk services transparently between your internal support resources and Progent's extensive pool of IT service technicians, engineers and subject matter experts (SBEs). Progent's Shared Service Desk provides a seamless supplement to your corporate support team. End user interaction with the Help Desk, provision of technical assistance, escalation, ticket generation and tracking, efficiency measurement, and management of the support database are cohesive regardless of whether incidents are taken care of by your core support group, by Progent, or by a combination. Find out more about Progent's outsourced/shared Service Desk services.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of any size a versatile and affordable alternative for assessing, testing, scheduling, implementing, and documenting updates to your ever-evolving information system. In addition to maximizing the protection and reliability of your IT network, Progent's patch management services allow your IT team to concentrate on line-of-business initiatives and tasks that deliver the highest business value from your network. Read more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity verification with iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured online account and enter your password you are asked to confirm your identity via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized as this second form of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register several validation devices. To learn more about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services.
Download Progent's 10 Benefits of Managed IT Services White Paper
To view a white paper describing why managed services are rapidly takingthe place of the old break/fix model of network support outsourcing for small and mid-size companies, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)

ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness to counter ransomware or recover quickly after an attack by a ransomware variant such as Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), Phobos, Snatch or Nephilim. Progent will consult with you personally to gather information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery system that reduces your exposure to a ransomware attack and meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

Contact Progent to Find Out More about ProSight WAN Watch Network Infrastructure RMM Services
For detailed pricing and to find out more about how ProSight WAN Watch services can save you management time and increase network availability and performance, call Progent at 800-993-9400 or visit Contact Progent.



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