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Progent's ProSight WAN Watch is a remote monitoring and management (RMM) service that provides an affordable way for small and mid-sized companies to track and troubleshoot devices like routers, switches, firewalls, load balancers and other networked devices that make up the core of your IT infrastructure. ProSight WAN Watch can also monitor essential information about servers and endpoint computers, generate network topo maps that are automatically kept up to date, analyze network performance in real time, and send alerts when potential problems are uncovered. The ability to collect and organize IT infrastructure data automatically can save significant management time and effort while performing typical tasks like patching routers and firewalls, identifying applications associated with a switch, determining the cause of network traffic bottlenecks, or making modifications to your IT infrastructure.

Progent's IT services team can set up ProSight WAN Watch to monitor your network infrastructure on a 24x7 basis. If an issue is detected, Progent can reference an always up-to-date topology diagram and configuration database and quickly drill down to device details in order to fix problems immediately. Easy access to accurate mapping and configuration data can eliminate hours of service expense and reduce system downtime. ProSight WAN Watch is also tightly integrated with Progent's advanced ticketing system so that alerts are automatically synchronized to Progent's Technical Response Center (TRC) tickets. This helps ensure that all issues are addressed promptly and tracked until resolution.

Key Features of ProSight WAN Watch
ProSight WAN Watch offers a broad range of tools that deliver enterprise-class RMM capability to organizations with small-company IT budgets. Key features address infrastructure topology, asset inventory, configuration management, monitoring and alerts, troubleshooting, and performance tracking.

A Clear View of IT Infrastructure
ProSight WAN Watch makes it easy to understand your network infrastructure by offering features like automatically updated topology diagrams, device configuration databases, network documentation, map searches with filtering, plus IP address and password management.

• Topo Map Automation is performed by collecting CDP and LLDP data and using forwarding tables to build a Layer 1 network diagram. Layer 2 and Layer 3 diagrams are modeled from ARP tables, IP assignments, VLAN associations, and inferential algorithms. Accurate network diagrams can be generated quickly, updates are incorporated automatically in real time, and topo maps can be shared or exported. ProSight WAN Watch can automatically identify over 7,000 different networked devices from more than 230 vendors. Devices that you can monitor with ProSight WAN Watch include switches, routers, firewalls, wireless controllers, load balancers, servers, desktops, wireless access points, smartphones, tablets, SAN storage, printers, power supplies, VoIP phones, and chassis.
• Inventory Automation gathers data about every network-attached device. Information collected includes make, model, working status, IP addresses, and network associations. From the ProSight WAN Watch dashboard map you can drill down on any monitored device to view a complete device profile and to see charts, graphs and KPIs.
  
  
  ProSight WAN Watch automatically collects and organizes key information about every network device

• IP Address Management avoids the tedious and costly processes of manually updating your IP address inventory and discovering devices one item at a time. Instead, ProSight WAN Watch automatically displays all the IP addresses used in any given subnet and indicates the devices using them.
• Password Management eliminates the problems involved with looking for the correct passwords for network resources. With ProSight WAN Watch you only have to enter a device password once. The password is then encrypted, stored securely in a centralized place, and authenticated automatically when authorized users log in.

• Alerts are sent automatically to selected people when ProSight WAN Watch spots an issue like a device becoming unavailable, a spike in traffic, or a high number of packet errors. ProSight WAN Watch comes with dozens of preconfigured alerts that you can edit, and you can also create your own alerts.
• Checking the Health of Services is performed automatically and continually. ProSight WAN Watch can determine the availability and status of key network-wide services like HTTP, MySQL, and AD. Dozens of service monitors can be run as configured or edited to run according to your specific requirements, and you can build your own monitors to track custom services. You can view which services are running on a given device and which ports each service uses. When a service being monitored by ProSight WAN Watch goes offline, an alert is sent and a trouble ticket can be issued automatically so work can begin at once to track and resolve the problem.
• Device-specific Data in the ProSight WAN Watch dashboard displays data relevant to the type of device being monitored. For example, ink cartridge levels can be shown for a monitored printer, or remaining battery capacity can be displayed for an uninterruptible power supply. Device-specific data monitoring is available out of the box for a wide variety of computers and network devices such as VMs, Windows and Linux servers and clients, VMware hypervisors, printers, stackable switches, wireless LAN controllers and wireless access points, and many more.
• Performance Tracking provides insights into network health by generating charts depicting network traffic flow, bandwidth usage and availability, areas experiencing high packet loss, etc. Statistics are collected by the minute for each interface and combined over devices, subnets, and VLANs to give you a complete picture of network performance and health and to facilitate important management tasks like load balancing, traffic shaping and capacity planning.
• Current and Historic Performance Data are archived securely in the cloud for indefinite periods to help you determine trends in performance over whatever timeframes you specify, which can cover any period from hours to years. An intuitive calendar picker simplifies the selection of time intervals to assist with troubleshooting, analytics, forensics, capacity planning or management reporting.
  
  
  ProSight WAN Watch lets you select any time interval for troubleshooting, trend analysis, capacity planning or reporting

• Network Evidence is a dashboard feature that allows you to find out instantly where a device has been seen across the network. This eliminates the tedious manual process of logging into each device to look for an IP address.
• Pooled Debugging Data includes automatically-generated consolidation of ARP tables, FDB tables, and listed routes along with intelligent filters for turning raw data into actionable information. This eliminates the need to query individual devices using traditional command-line interfaces.
  
  
  ProSight WAN Watch streamlines troubleshooting by consolidating and filtering debugging data

• Configuration Management and Analysis features in WAN Watch include automatic discovery of every device on a network, capture and documentation of all running configurations, and logging of all configuration changes over time. Old configurations can be restored immediately with a single click. Device bandwidth and utilization charts make it easy to correlate configuration changes to performance in order to troubleshoot devices and refine optimization strategies. In addition, WAN Watch performs continual configuration analysis based on best practices and flags potential issues.

The servers used by WAN Watch reside in the Amazon cloud, which includes all the features of world-class datacenters such as electronic surveillance, multi-factor access control systems, 24x7 staffing by trained security guards, ISO 28001 and 9001 certifications, and regular SOC 1 audits. Compared to an on-premises architecture, the Software-as-a-Service (SaaS) model used by WAN Watch dramatically cuts setup and operational costs, eliminates maintenance overhead, provides access to unlimited storage and processing capacity, and delivers a high-level of fault tolerance and recoverability.

Download Progent's ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management Datasheet
To download a single-page datasheet in PDF format describing Progent's ProSight WAN Watch infrastructure RMM services, click:
Progent's ProSight WAN Watch Infrastructure Monitoring and Management Services Datasheet. (PDF - 88 KB)

How Progent Can Help You with ProSight WAN Watch
Progent can help you set up ProSight WAN Watch and use the platform for efficiently managing and troubleshooting your network infrastructure. You can outsource all remote monitoring and management tasks to Progent or you can co-source RMM activities, using Progent to provide as-needed guidance and remediation services. Progent offers expertise for virtually all of the network appliances, servers, VMs, endpoints and services that can be monitored and managed by ProSight WAN Watch. For example, Progent has a large roster of Cisco CCIE-certified network infrastructure consultants who can provide online or onsite expertise for Cisco's entire line of network appliances and management tools.

With two decades of experience delivering remote IT management and support to companies throughout North America, and with a team of more than 100 network consultants and subject matter experts, Progent has the know-how to maximize the business value of your WAN Watch solution.

ProSight Network Audit Basic: Affordable Network Health Audit with Active Directory Cleanup Report
ProSight WAN Watch is the RMM engine behind the Basic version of Progent's ProSight Network Audit service. This affordable infrastructure health check provides an objective assessment about how well the current deployment of your core network assets conform to industry best practices and includes an Active Directory Cleanup report. The audit also comes with a subscription to the ProSight WAN Watch managed service. To learn about ProSight Network Audit Basic, visit ProSight Network Audit Basic.

Other ProSight Managed Services Available from Progent
In addition to ProSight WAN Watch, Progent's ProSight suite of network management services includes other affordably-priced managed service packages that address crucial aspects of your IT ecosystem such as security, disaster recovery, and email filtering. By partnering with leading technology innovators, Progent can offer small and mid-size organizations the benefits of the same advanced technology deployed by many of the world's largest enterprises. Managed services available from Progent include:

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Desktops
  ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for monitoring and managing your network, server, and desktop devices by offering an environment for streamlining common tedious tasks. These can include health checking, update management, automated remediation, endpoint setup, backup and restore, anti-virus response, secure remote access, built-in and custom scripts, resource inventory, endpoint status reports, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alarm to your designated IT management personnel and your Progent technical consultant so that potential problems can be taken care of before they impact productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding line of in-depth management reporting plug-ins created to integrate with the leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Backup and Recovery Services
  Progent has partnered with advanced backup software providers to create ProSight Data Protection Services, a family of offerings that deliver backup-as-a-service. ProSight DPS products manage and track your backup operations and enable non-disruptive backup and rapid restoration of critical files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed backup services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to deliver centralized control and world-class security for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

• ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
  Progent's Duo MFA services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured online account and enter your password you are asked to verify who you are via a device that only you have and that uses a different network channel. A wide range of out-of-band devices can be used as this second means of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You may designate several verification devices. For details about ProSight Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication services for access security.

• Outsourced/Co-managed Help Desk: Support Desk Managed Services
  Progent's Help Center services permit your information technology group to offload Call Center services to Progent or divide activity for support services transparently between your internal support staff and Progent's extensive pool of certified IT support engineers and subject matter experts. Progent's Co-managed Service Desk provides a seamless extension of your corporate support resources. End user access to the Service Desk, provision of support, escalation, trouble ticket generation and updates, performance metrics, and management of the support database are cohesive whether issues are resolved by your internal support organization, by Progent's team, or a mix of the two. Read more about Progent's outsourced/shared Help Desk services.

• ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.

• Active Protection Against Ransomware: Machine Learning-based Ransomware Detection and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection (EPP) managed service that utilizes cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching AV tools. Progent ASM services safeguard on-premises and cloud-based resources and provides a single platform to manage the entire malware attack progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ransomware protection and recovery services.

• Patch Management: Patch Management Services
  Progent's managed services for patch management offer businesses of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting updates to your ever-evolving information system. In addition to maximizing the protection and functionality of your computer network, Progent's software/firmware update management services permit your in-house IT staff to concentrate on more strategic projects and activities that derive the highest business value from your information network. Learn more about Progent's patch management support services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend physical and virtual endpoints against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability to defend against ransomware or recover rapidly following an attack by a ransomware strain such as Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), DopplePaymer, Conti or Egregor. Progent will consult with you personally to collect information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup/recovery system that minimizes your exposure to a ransomware attack and aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

Contact Progent to Find Out More about ProSight WAN Watch Network Infrastructure RMM Services
For detailed pricing and to find out more about how ProSight WAN Watch services can save you management time and increase network availability and performance, call Progent at 800-993-9400 or visit Contact Progent.