Remote Network Management for Small and Midsize Businesses

Progent's ProSight WAN Watch is a cloud-based network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking devices like routers, switches, firewalls, load balancers and other so-called "packet pushers" that constitute the heart of your network. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch keeps network maps updated in real time, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management tasks, ProSight WAN Watch can shave hours off the drudgery of common procedures such as reconfiguring or expanding your network, finding appliances that require critical updates, or isolating performance bottlenecks.

If you use Progent's IT services team to manage or troubleshoot your network infrastructure, ProSight WAN Watch allows the experts at Progent's Technical Response Center (TRC) to view an accurate map of your complete network infrastructure and drill down to component details to resolve issues quickly. Whether you need to know which access point is being used by a smartphone or which switch a server is connected to, instant and accurate network mapping can save hours of support costs and network downtime. ProSight WAN Watch also integrates seamlessly with Progent's enterprise-class support system by synchronizing network alerts to TRC tickets, ensuring that any problems will be addressed quickly and resolved efficiently.

Features of ProSight WAN Watch
ProSight WAN Watch provides a wealth of features for delivering world-class network infrastructure RMM capabilities to small and mid-size organizations at an easily affordable price. These features cover network topology and asset inventory, configuration management, advanced network monitoring and alerts, troubleshooting, and performance analysis.

Understanding Network Infrastructure
ProSight WAN Watch provides best-of-breed visibility into network infrastructure with features that include automated topology mapping, device inventory, and network documentation plus filtered map searching, IP address management, and password management.

• Automated Mapping is accomplished by gathering CDP and LLDP data along with forwarding tables to model a Layer 1 network diagram and building Layer 2 and Layer 3 visualizations from ARP tables, IP assignments, VLAN associations, and inferential algorithms. Accurate network maps can be created in minutes, changes are automatically added in real time, and maps can be exported and shared. ProSight WAN Watch can identify more than 7,000 different devices from over 230 manufacturers. Devices that can be monitored by WAN Watch include routers, switches, firewalls, Wi-Fi controllers, load balancers, packet processors, servers, Wi-Fi access points, workstations, phones, tablets, hubs, network storage, printers, copiers, hypervisors, virtual appliances, unmanaged switches, bridges, power supplies, telecommunications, and chassis.
• Inventory Automation collects detailed information on every device attached to a network. This includes device make and model, working status, IP addresses, and network associations. From the dashboard map you can drill down on any device to see a full profile as well as charts and graphs plus key performance indicators (KPIs).
  
  
  ProSight WAN Watch automatically profiles and catalogs every device on a network

• IP Address Management eliminates manually maintained IP address inventory and device-by-device discovery by displaying all the IP addresses used in a selected subnet and the devices that use them.
• Password Management avoids the hassles associated with trying to remember or locate credentials for various network devices. ProSight WAN Watch allows you to enter device credentials one time. Passwords are then encrypted and securely stored and automatically authenticated on log-in.

• Alerts notify specified personnel when WAN Watch detects issues such as devices going offline, traffic spikes, or packet errors. Dozens of preconfigured alerts are included and you can modify them or create custom alerts.
• Service Monitoring automatically detects the availability and status of critical services running across the network such as HTTP, MySQL, and Active Directory. Dozens of services are set up for monitoring out of the box, and you can define your own custom services. You can also drill down to see which services are running on a specific device and which ports are used. When a monitored service stops working, WAN Watch generates an alert so you can begin remediation immediately.
• Device-relevant Data allows WAN Watch dashboards to provide information appropriate for the devices being monitored, such as ink cartridge levels for a printer or remaining battery capacity for a UPS. Device-specific data can be detected for a broad range of computers and network appliances including virtual machines, Windows and Linux servers and endpoints, VMware hypervisors, printers, universal power supplies, stackable switches, wireless LAN controllers and Wi-Fi access points.
• Performance and Health Stats allow you to understand and optimize network performance by charting traffic flow, bandwidth availability and utilization, packet loss concentrations, and other key parameters. Per-minute statistics are collected for each interface and aggregated over devices, subnets, and VLAN networks to provide the information you need for effective load balancing, traffic shaping and capacity planning.
• Historic Performance Data are stored in the cloud indefinitely so you can detect performance trends for timeframes that can range from hours to years. A calendar picker makes it easy to select time intervals for troubleshooting, analysis, forensics, planning or reporting.
  
  
  ProSight WAN Watch lets you pick any timeframe for analysis, troubleshooting, planning or reporting

• Network Evidence is a feature of the ProSight WAN Watch dashboard that displays where a device has been seen throughout the network. This allows you to avoid the time-consuming process of manually logging into each device and searching for an IP address.
• Pooled Debugging Data is another useful troubleshooting feature that automatically consolidates ARP tables, FDB tables, and listed routes. The addition of smart filters lets you quickly turn masses of raw data into useful intelligence. Pooled Debugging Data replaces the laborious process of using command line interfaces (CLIs) to query devices individually.
  
  
  ProSight WAN Watch streamlines troubleshooting by consolidating and filtering debugging data

• Configuration Management and Analysis tools available with ProSight WAN Watch include automatic discovery of all networked devices, capture and documentation of all active configurations, and logging of configuration change history. You can recover older configurations with one click. In addition, device bandwidth and utilization charts simplify the process of correlating configuration changes to performance. This speeds up troubleshooting and provides valuable information for network optimization and capacity planning. ProSight WAN Watch also runs ongoing configuration analysis based on comparison to leading practices and identifies potential problems.

ProSight WAN Watch servers are hosted in the Amazon cloud, which offers an abundance of security features such as electronic surveillance, multi-factor access control systems, 24x7 staffing by trained security guards, ISO 28001 and 9001 certifications, and regular SOC 1 audits. In comparison to an on-premises architecture, the SaaS model employed by ProSight WAN Watch significantly reduces the cost of setup and operations, avoids maintenance overhead, allows on-demand access to limitless storage and processing capacity, and delivers world-class levels of availability and recoverability.

Download Progent's ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management Datasheet
To view or download Progent's ProSight WAN Watch infrastructure RMM services datasheet, click:
Progent's ProSight WAN Watch Infrastructure Monitoring Services Datasheet. (PDF - 88 KB)

How Progent Can Help You with ProSight WAN Watch
Progent can set up ProSight WAN Watch and use the platform for remotely monitoring and troubleshooting your network infrastructure. You can outsource all your network monitoring and management activities to Progent's experts or you can co-source these services by using Progent for occasional IT consulting and troubleshooting. Progent can provide high-level support for the network infrastructure, servers, virtual machines, endpoints, and services that can be monitored by ProSight WAN Watch. As an example, Progent maintains a large team of Cisco CCIE-certified network infrastructure consultants who can deliver online or onsite support for all of Cisco's network devices and management software. Progent can also provide the service of a certified VMware VCDX consultant to help you design, configure, manage and troubleshoot a vSphere-based virtualization solution.

With 20 years of background providing remote IT monitoring and management services across the U.S., and with a team of over 100 network consultants and subject matter experts, Progent has the breadth and depth of experience to make sure your ProSight WAN Watch deployment delivers maximum business value.

ProSight Network Audit Basic: Low-cost Network Health Audit with Active Directory (AD) Cleanup Report
ProSight WAN Watch is the remote monitoring and management tool that drives Progent's ProSight Network Audit Basic service. This fast and affordable network health review offers an unbiased assessment on how closely the current configuration of your essential network components follows leading practices. The audit comes with a valuable Active Directory (AD) Cleanup report to help you straighten out one of the most important and neglected areas of small businesses network management. The audit also includes one year of Progent's ProSight WAN Watch managed service. To find out more about ProSight Network Audit Basic, see ProSight Network Audit Basic.

Other ProSight Managed Services Offered by Progent
In addition to ProSight WAN Watch, Progent's ProSight line of infrastructure management services includes other low-cost remote monitoring and management services that cover various key facets of your information network including endpoint security, backup and disaster recovery, email content filtering, server and desktop monitoring, virtual machine hosting, and IT documentation management. Partnerships with top RMM technology providers allow Progent to offer small and medium-size businesses the advantages of the same cutting-edge monitoring and management technology used by major enterprises. Managed services available from Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to defend physical and virtual endpoints against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so any looming issues can be addressed before they have a chance to impact productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.

ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability either to block ransomware or recover rapidly after an attack by a ransomware strain such as Ryuk, Maze, Sodinokibi, Netwalker, Phobos, Conti or Egregor. Progent will work with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup system that reduces your exposure to a ransomware attack and meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

Contact Progent to Find Out More about ProSight WAN Watch RMM Services
For pricing information and to learn more about how ProSight WAN Watch services can cut management costs and increase network uptime and performance, call Progent at 800-993-9400 or visit Contact Progent.