ProSight WAN Watch IT Infrastructure Monitoring and Management ConsultingProgent's ProSight WAN Watch is a cloud-based network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking devices like routers, switches, firewalls, load balancers and other so-called "packet pushers" that constitute the heart of your network. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch keeps network maps updated in real time, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management tasks, ProSight WAN Watch can shave hours off the drudgery of common procedures such as reconfiguring or expanding your network, finding appliances that require critical updates, or isolating performance bottlenecks.

If you use Progent's IT services team to manage or troubleshoot your network infrastructure, ProSight WAN Watch allows the experts at Progent's Technical Response Center (TRC) to view an accurate map of your complete network infrastructure and drill down to component details to resolve issues quickly. Whether you need to know which access point is being used by a smartphone or which switch a server is connected to, instant and accurate network mapping can save hours of support costs and network downtime. ProSight WAN Watch also integrates seamlessly with Progent's enterprise-class support system by synchronizing network alerts to TRC tickets, ensuring that any problems will be addressed quickly and resolved efficiently.

ProSight WAN Watch Network Infrastructure Management Consulting

ProSight WAN Watch creates network maps in real time for performance management and troubleshooting

Features of ProSight WAN Watch
ProSight WAN Watch provides a wealth of features for delivering world-class network infrastructure RMM capabilities to small and mid-size organizations at an easily affordable price. These features cover network topology and asset inventory, configuration management, advanced network monitoring and alerts, troubleshooting, and performance analysis.

Understanding Network Infrastructure
ProSight WAN Watch provides best-of-breed visibility into network infrastructure with features that include automated topology mapping, device inventory, and network documentation plus filtered map searching, IP address management, and password management.

  • Automated Mapping is accomplished by gathering CDP and LLDP data along with forwarding tables to model a Layer 1 network diagram and building Layer 2 and Layer 3 visualizations from ARP tables, IP assignments, VLAN associations, and inferential algorithms. Accurate network maps can be created in minutes, changes are automatically added in real time, and maps can be exported and shared. ProSight WAN Watch can identify more than 7,000 different devices from over 230 manufacturers. Devices that can be monitored by WAN Watch include routers, switches, firewalls, Wi-Fi controllers, load balancers, packet processors, servers, Wi-Fi access points, workstations, phones, tablets, hubs, network storage, printers, copiers, hypervisors, virtual appliances, unmanaged switches, bridges, power supplies, telecommunications, and chassis.
  • Inventory Automation collects detailed information on every device attached to a network. This includes device make and model, working status, IP addresses, and network associations. From the dashboard map you can drill down on any device to see a full profile as well as charts and graphs plus key performance indicators (KPIs).

    ProSight WAN Watch Network Inventory Management Consulting

    ProSight WAN Watch automatically profiles and catalogs every device on a network

  • IP Address Management eliminates manually maintained IP address inventory and device-by-device discovery by displaying all the IP addresses used in a selected subnet and the devices that use them.
  • Password Management avoids the hassles associated with trying to remember or locate credentials for various network devices. ProSight WAN Watch allows you to enter device credentials one time. Passwords are then encrypted and securely stored and automatically authenticated on log-in.
Infrastructure Monitoring and Tracking
ProSight WAN Watch continually monitors devices, services and network performance, automatically generates alerts when network health falls below defined thresholds, and collects and organizes meaningful data to help you maintain and optimize your network.
  • Alerts notify specified personnel when WAN Watch detects issues such as devices going offline, traffic spikes, or packet errors. Dozens of preconfigured alerts are included and you can modify them or create custom alerts.
  • Service Monitoring automatically detects the availability and status of critical services running across the network such as HTTP, MySQL, and Active Directory. Dozens of services are set up for monitoring out of the box, and you can define your own custom services. You can also drill down to see which services are running on a specific device and which ports are used. When a monitored service stops working, WAN Watch generates an alert so you can begin remediation immediately.
  • Device-relevant Data allows WAN Watch dashboards to provide information appropriate for the devices being monitored, such as ink cartridge levels for a printer or remaining battery capacity for a UPS. Device-specific data can be detected for a broad range of computers and network appliances including virtual machines, Windows and Linux servers and endpoints, VMware hypervisors, printers, universal power supplies, stackable switches, wireless LAN controllers and Wi-Fi access points.
  • Performance and Health Stats allow you to understand and optimize network performance by charting traffic flow, bandwidth availability and utilization, packet loss concentrations, and other key parameters. Per-minute statistics are collected for each interface and aggregated over devices, subnets, and VLAN networks to provide the information you need for effective load balancing, traffic shaping and capacity planning.
  • Historic Performance Data are stored in the cloud indefinitely so you can detect performance trends for timeframes that can range from hours to years. A calendar picker makes it easy to select time intervals for troubleshooting, analysis, forensics, planning or reporting.

    ProSight WAN Watch Network Infrastructure Management Consulting

    ProSight WAN Watch lets you pick any timeframe for analysis, troubleshooting, planning or reporting

Troubleshooting
A great benefit of ProSight WAN Watch is its ability to streamline the troubleshooting process. This directly cuts the cost of technical support and, more importantly, reduces network downtime.
  • Network Evidence is a feature of the ProSight WAN Watch dashboard that displays where a device has been seen throughout the network. This allows you to avoid the time-consuming process of manually logging into each device and searching for an IP address.
  • Pooled Debugging Data is another useful troubleshooting feature that automatically consolidates ARP tables, FDB tables, and listed routes. The addition of smart filters lets you quickly turn masses of raw data into useful intelligence. Pooled Debugging Data replaces the laborious process of using command line interfaces (CLIs) to query devices individually.

    ProSight WAN Watch Network Infrastructure Analysis Consulting

    ProSight WAN Watch streamlines troubleshooting by consolidating and filtering debugging data

  • Configuration Management and Analysis tools available with ProSight WAN Watch include automatic discovery of all networked devices, capture and documentation of all active configurations, and logging of configuration change history. You can recover older configurations with one click. In addition, device bandwidth and utilization charts simplify the process of correlating configuration changes to performance. This speeds up troubleshooting and provides valuable information for network optimization and capacity planning. ProSight WAN Watch also runs ongoing configuration analysis based on comparison to leading practices and identifies potential problems.
Cloud-based Remote Monitoring and Management with Enterprise-class Security
ProSight WAN Watch leverages cloud-based resources to minimize the cost and hassle of network monitoring and management. On-premises agent software collects device and performance data via standard communications protocols such as ICMP, MDNS, SMB, SNMP, SSH, Telnet, TFTP and UPnP. The gathered information is periodically sent to ProSight WAN Watch cloud servers using an SSL-encrypted web socket with certificate authentication. Device credentials and configuration data shared with ProSight WAN Watch are stored in the cloud using AES-128 encryption. No traffic content, such as email messages, can be read by the ProSight WAN Watch cloud servers, so your sensitive corporate and private data stay secure. The network diagrams, device profiles and visualizations of network data available via the ProSight WAN Watch dashboard are accessible to authorized users only via a secure login to a web browser.

ProSight WAN Watch servers are hosted in the Amazon cloud, which offers an abundance of security features such as electronic surveillance, multi-factor access control systems, 24x7 staffing by trained security guards, ISO 28001 and 9001 certifications, and regular SOC 1 audits. In comparison to an on-premises architecture, the SaaS model employed by ProSight WAN Watch significantly reduces the cost of setup and operations, avoids maintenance overhead, allows on-demand access to limitless storage and processing capacity, and delivers world-class levels of availability and recoverability.

Download Progent's ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management Datasheet
To view or download Progent's ProSight WAN Watch infrastructure RMM services datasheet, click:
Progent's ProSight WAN Watch Infrastructure Monitoring Services Datasheet. (PDF - 88 KB)

How Progent Can Help You with ProSight WAN Watch
Progent can set up ProSight WAN Watch and use the platform for remotely monitoring and troubleshooting your network infrastructure. You can outsource all your network monitoring and management activities to Progent's experts or you can co-source these services by using Progent for occasional IT consulting and troubleshooting. Progent can provide high-level support for the network infrastructure, servers, virtual machines, endpoints, and services that can be monitored by ProSight WAN Watch. As an example, Progent maintains a large team of Cisco CCIE-certified network infrastructure consultants who can deliver online or onsite support for all of Cisco's network devices and management software. Progent can also provide the service of a certified VMware VCDX consultant to help you design, configure, manage and troubleshoot a vSphere-based virtualization solution.

With 20 years of background providing remote IT monitoring and management services across the U.S., and with a team of over 100 network consultants and subject matter experts, Progent has the breadth and depth of experience to make sure your ProSight WAN Watch deployment delivers maximum business value.

ProSight Network Audit Basic: Low-cost Network Health Audit with Active Directory (AD) Cleanup Report
ProSight WAN Watch is the remote monitoring and management tool that drives Progent's ProSight Network Audit Basic service. This fast and affordable network health review offers an unbiased assessment on how closely the current configuration of your essential network components follows leading practices. The audit comes with a valuable Active Directory (AD) Cleanup report to help you straighten out one of the most important and neglected areas of small businesses network management. The audit also includes one year of Progent's ProSight WAN Watch managed service. To find out more about ProSight Network Audit Basic, see ProSight Network Audit Basic.

Other ProSight Managed Services Offered by Progent
In addition to ProSight WAN Watch, Progent's ProSight line of infrastructure management services includes other low-cost remote monitoring and management services that cover various key facets of your information network including endpoint security, backup and disaster recovery, email content filtering, server and desktop monitoring, virtual machine hosting, and IT documentation management. Partnerships with top RMM technology providers allow Progent to offer small and medium-size businesses the advantages of the same cutting-edge monitoring and management technology used by major enterprises. Managed services available from Progent include:

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time management reporting utilities created to work with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-through or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Backup and Disaster Recovery Services
    Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and allow transparent backup and rapid recovery of critical files/folders, applications, images, and virtual machines. ProSight DPS helps you avoid data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, user error, malicious insiders, or application glitches. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a secured online account and give your password you are requested to confirm who you are via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be utilized as this second form of ID validation such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate several validation devices. For details about Duo identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.

  • Progent's Outsourced/Shared Help Center: Help Desk Managed Services
    Progent's Help Center services enable your information technology team to offload Support Desk services to Progent or divide responsibilities for support services seamlessly between your internal support staff and Progent's extensive roster of certified IT service engineers and subject matter experts. Progent's Shared Help Desk Service provides a smooth extension of your core support group. End user interaction with the Service Desk, provision of technical assistance, issue escalation, ticket creation and updates, efficiency metrics, and maintenance of the service database are cohesive whether incidents are taken care of by your core support resources, by Progent, or by a combination. Find out more about Progent's outsourced/co-managed Service Desk services.

  • Active Defense Against Ransomware: Machine Learning-based Ransomware Detection and Cleanup
    Progent's Active Protection Against Ransomware is an endpoint protection service that utilizes next generation behavior machine learning tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-based AV tools. Progent Active Security Monitoring services protect local and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ransomware defense and recovery services.

  • ProSight IT Asset Management: Network Documentation Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT network. In addition to maximizing the security and functionality of your IT network, Progent's software/firmware update management services free up time for your IT team to focus on more strategic projects and activities that deliver the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior machine learning technology to defend physical and virtual endpoint devices against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the complete threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
Download Progent's 10 Benefits of Managed IT Services White Paper
To download a white paper describing why managed services are rapidly replacing the old break/fix model of network support for small and mid-size companies, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)

ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to counter ransomware or recover quickly after an assault by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, DopplePaymer, Snatch or Nephilim. Progent will work with you directly to gather information about your current cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery environment that reduces your vulnerability to ransomware and meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

Contact Progent to Find Out More about ProSight WAN Watch RMM Services
For pricing information and to learn more about how ProSight WAN Watch services can cut management costs and increase network uptime and performance, call Progent at 800-993-9400 or visit Contact Progent.



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