Progent's managed services for software/firmware update management provide organizations of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your servers, endpoint devices printers, network infrastructure appliances like routers and Wi-Fi APs, and Internet-of-Things devices like sensors and health monitors.
Citrix offers a comprehensive family of platforms that provide enterprise-level manageability, scalability, and performance for server virtualization and for centralized distribution of virtual Windows desktops and applications. For delivering virtualized desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For creating and managing virtual servers, Citrix offers XenServer and Essentials for Hyper-V. Progent's Citrix-certified consultants can assist your company to assess the business benefits of Citrix technology and show you how to plan, validate, deploy, troubleshoot, and maintain Citrix solutions.
Progent makes use of the Flexential Tampa colocation center mainly to deliver private cloud hosting services. Progent has a team of IT experts located in the vicinity of Tampa, and Progent can also provide remote support from Progent's countrywide team of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware virtualization specialists, and senior disaster recovery/business continuity planning experts. Progent can also help your business to plan and implement a migration to the Flexential data center with services like designing solution architecture, recommending hardware, system setup and validation, troubleshooting, setting up remote management, and educating your network support team.
Progent can show you how to design, configure, manage, monitor, and troubleshoot a viable Wi-Fi LAN architecture, recommend sensible technology, and integrate wireless access points, bridges, antennas, wireless controllers, and other wireless accessories. Progent can also help you create a complete 802.11x system security plan that is well integrated with the security strategy for your overall corporate network.
Lync Server 2010 provides IM, Presence, audio and video conferencing, desktop collaboration, and both IP-based and traditional PSTN telephony. Lync Server 2010 can enhance the functionality of Microsoft Exchange, SharePoint Server and Office desktop or cloud-based Microsoft 365 and streamlines management via integration with Windows AD. Lync can also cut expenses by eliminating VoIP equipment and subscription fees, PBX systems, or legacy video conferencing technology. Progent's certified IM and Presence consultants can provide online and on-premises support services to help your company to maintain and troubleshoot your existing Lync Server 2010 deployment or assess the advantages of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also assist your organization to plan and execute a smooth Skype for Business upgrade.
Progent's Standard Help Desk Services provide an end-to-end service desk solution that handles all aspects of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Help Desk services are provided at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex problems.
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can help your business to halt the progress of an ongoing ransomware breach. Call 800-462-8800
Progent's Duo managed services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices.
Progent's Microsoft-certified experts provide small and mid-size businesses enterprise-level consulting support for Systems Management Server and Configuration Manager 2007, Microsoft's solutions for update and configuration automation. Configuration Manager is Microsoft's new title for the update management platform previously called Systems Management Server. System Center Configuration Manager provides a variety of new features to Microsoft Systems Management Server 2003 such as comprehensive automation, built-in Windows Vista Microsoft Windows Server 2008 awareness, quarantine support, and boot image management. Progent's Microsoft certified engineers can help you use SMS or System Center Configuration Manager economically for automated OS and application software installation, security patch control, application metering, and licensing reconciliation. Progent's engineers can also assist you to migrate smoothly from Systems Management Server 2003 to System Center Configuration Manager.
Progent's Duo services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices.
Progent's Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size business deploy and maintain Cisco's security and VPN products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both remote access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are easy to manage and offer the flexibility to expand with your growing business needs. Progent's Cisco-Certified network experts support Cisco's complete family of hardware and software targeted at preventing data pilfering, virus and worm assaults, DDoS attacks, and other security risks to your network. Progent can show you how to deploy Cisco technology to achieve secure connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to establish a central user access control framework for user certification, permissions, and tracking from an easy-to-use Web interface.
Progent can help your business to maintain Microsoft System Center 2007 Configuration Manager (SCCM 2007) to streamline administration, enhance security, and boost worker output by making sure that critical applications stay up to date, managing product licenses, and reporting usage profiles so you can make informed buying choices. When you are set to upgrade your SCCM 2007 configuration management solution, Progent can assist you to prepare for and carry out a smooth move to SCCM 2012.
The QTS (formerly Herakles) Internet Data Center facility is located in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your company is now utilizing the QTS Sacramento data center as a colocation facility or if your business is considering migrating your main or offsite backup equipment to Herakles/QTS, Progent can provide a range of affordable consulting services such as colocation migration, system installation and upgrades, infrastructure optimization, comprehensive project management services, virtualization configuration, offsite monitoring, streamlined system management, application programming, disaster recovery/business continuity solutions, security assessment, and the use of the Progent Test Lab.
Stealth penetration testing is an important part of any comprehensive IT system security plan. Progent's security experts can perform extensive intrusion tests without the knowledge of your company's in-house IT resources. Stealth penetration checking uncovers whether current security defense systems such as intrusion incident alerts and event log analysis are correctly set up and consistently monitored. Progent can provide ongoing automatic PEN testing to map your internal and external attack surface and to identify ways that exploitable vulnerabilities, unsafe configurations, stolen credentials, uninstalled patches, and dangerous product defaults can be combined by hackers into the multi-front attacks common to modern versions of ransomware.
Progent's application developers have worked for two decades with .NET technologies and the Visual Studio development system and are able to build or update .NET apps rapidly and affordably.
Progent provides fault tolerant load balancing consulting that addresses network load balancing, load balanced applications, network backbone routing, and content delivery products including Cisco Content Engine. High availability load balancing technologies for which Progent can provide consulting services include Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and Cisco CDN Software, and F5 Networks BIG-IP.
Progent has two decades of background assisting small and mid-size companies to plan, deploy, tune, manage, and debug information networks that support remote workers.
The cluster technology built into the Datacenter and Enterprise versions of MS Windows Server 2008 is radically re-engineered to simplify the installation, setup, and management of server clusters that offer improved levels of system availability, protection, performance, and flexibility. New or enhanced features include automated cluster Validation, easier configuration and deployment, improved cluster administration, redesigned cluster architecture for maximum uptime, better protection and quorum models, fewer failure points, more disk and memory capacity, and enhancements for geographically dispersed clusters. Progent's Microsoft-certified consultants can assist you evaluate the advantages of failover clusters, plan and implement a deployment, train your IT staff to administer your cluster environment, deliver continuing consulting and technical help services, and produce and validate a workplace recovery plan.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Progent's Microsoft-certified consulting experts have over a decade of experience designing, deploying, enhancing and fixing SCOM environments and offer organizations of any size expert online or onsite consulting support for Microsoft SCOM 2012. Progent can help you to plan an architecture for SCOM 2012 servers that delivers the performance and resilience needed to monitor your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a hybrid environment. Progent can also assist you to install and set up System Center 2012 Operations Manager management packs according to leading practices for tracking network infrastructure as well as Microsoft and third-party apps and services. Also, Progent can deliver fast remote or onsite troubleshooting to help you to fix critical problems detected by Microsoft SCOM 2012.
Progent can help you plan, deploy, manage, monitor, and troubleshoot an efficient Wireless network infrastructure, select sensible technology, and configure access points, bridges, antennas, wireless controllers, and various wireless products. Progent can also help you put together a complete 802.11ac wireless network security plan that is well aligned with the security strategy for your overall business network.
Progent can help your IT team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine local resources as well as one or more cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Azure enterprise hybrid cloud planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has 20 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Computer Help Desk Outsourcing Support Services for PC desktop technical support are intended specifically for small businesses who require immediate access to a Help Desk Call Center with professional phone support and effective escalation capability but who must operate within a limited information technology budget. Important features of Progent's Help Desk Outsourcing Support Services are Helpdesk Support, Secure Remote Access Provisioning, Initial System Assessment, Expert Prioritization, Virtual Help Desk Call Center Services, By-the-Minute Billing, and Help Desk Call Center Software Selection and Integration.
Progent's service specialists in Apple OS X and Microsoft Windows technology can help you integrate Mac and Windows systems into seamless networks with full sharing and workgroup support. Allowing productive co-existence among a variety of servers and desktops powered by Mac OS and Microsoft Windows calls for broad knowledge of and background with Mac and Windows products. Progent's experience in Microsoft and Apple service makes it possible to provide expert support to businesses that depend on these platforms to maintain their strategic advantage. Progent can also assist your business to integrate Apple's iPhones and iPads with your Windows network.
Automatic Network Topology Mapping Help and Support
The Progent Test and Training Lab at the QTS (formerly Herakles) Data Center can be used for testing mission-critical applications, creating efficient system upgrade procedures, assessing and tuning performance, designing or verifying disaster recovery strategies, resolving compatibility problems, and establishing training systems for the latest products and technologies. For Progent customers who lack adequate in-house resources to configure effective pilot environments, Progent's Test and Training Lab cuts capital costs and engineering risk while keeping vital IT initiatives on schedule.
24-Hour ProSight Network Infrastructure Monitoring Online Support Services
The new Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer significantly more performance than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for all new installations. Progent's Cisco-premier CCIE network consultants can assist your company to maintain your existing PIX or ASA 5500 firewalls and migrate to ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to plan, integrate, optimize, manage and troubleshoot firewall solutions based around Cisco ASA firewalls with Firepower Services.
Progent offers cost-effective online consulting to assist businesses to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3, and Glacier. Progent can help you with every aspect of Amazon AWS integration including needs analysis, preparedness evaluation, architectural design, testing, deployment, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies.
Progent's Microsoft-certified experts offer organizations of any size consulting, technical support, and application development expertise for SharePoint Server and SharePoint Online. Microsoft SharePoint is an enterprise collaboration platform that utilizes web technology for intelligently connecting people, teams and data. Microsoft SharePoint provides a central location for your employees or customers to access, organize, share and interact with useful information, files, and applications and to communicate with other people. Microsoft SharePoint enables faster and more intelligent decisions, more effective sharing across groups and more streamlined business practices. Windows SharePoint Services join employees, clients, teams and major tasks with the data they've created in a manner that makes data easy to find, download and re-use. Progent's SharePoint experts can help your organization to maintain your current SharePoint solution or upgrade to the current version of SharePoint Server or to SharePoint Online.
Progent's certified Windows Server 2019 consultants can help your company to design and implement a cost-effective migration to Windows Server 2019 using existing system architecture or a new cloud-based or hybrid deployment model. Windows Server 2019 offers major enhancements in capacity, performance, manageability, virtualization, security and compliance, hybrid local/cloud integration, resilience, and Linux support.
Progent's certified Cisco network security consulting professionals provide expert PIX and ASA Firewall consulting support including architecture, configuration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewall products delivers robust user and software policy enforcement, sophisticated attack protection, and secure access services. Ranging from economical, easy-to-install desktop appliances for small and home offices to modular enterprise-level appliances, Cisco PIX Firewall and ASA Firewalls offer a high level of security, high throughput, and excellent availability for network environments of any size. PIX and ASA Firewalls are based on a hardened, purpose-built operating system, minimizing common OS-specific security holes.
For Windows desktop and application virtualization, Progent offers the expertise of a Citrix XenDesktop consultant who can assist you to design a XenDesktop solution that improves the strategic value of your IT system; configure XenDesktop technology with your physical and virtual servers, user computers, and peripherals; upgrade your existing desktop virtualization software to current releases of XenDesktop; and deliver comprehensive remote troubleshooting. Progent can also train your IT staff to follow best practices to manage XenDesktop efficiently.
Progent's Microsoft-certified Windows 11 consultants can provide a variety of services for Windows 11 including Microsoft 365 solutions, mobile management and synchronization, teleworker access, data and identity security, centralized provisioning, and Call Center services.
Progent's Microsoft-certified consulting experts have more than a decade of background planning, implementing, optimizing and repairing Microsoft SCOM environments and can provide companies of all sizes advanced remote or on-premises consulting services for SCOM 2012. Progent can help your company to plan a topology for SCOM 2012 servers that provides the performance and availability required to watch over your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent can also help you to import and set up SCOM 2012 management packs according to industry best practices for tracking network fabric and Microsoft and third-party applications and services. In addition, Progent can provide fast remote or on-premises technical support to help you to remediate serious problems detected by System Center 2012 Operations Manager.
Progent's Cisco certified networking consultants can provide high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability solutions.
Progent's Microsoft certified engineers can assist you to evaluate Windows 7 to confirm application and driver compatibility and to check its speed and stability operating in your environment. Progent can also show you how to evaluate the potential business value of moving to Windows 7. If Windows 7 makes sense for your business, Progent can help your IT organization to plan and carry out a non-disruptive migration to Windows 7 from a previous version of Windows.
Microsoft SQL Server 2014 includes major improvements in critical areas such as speed, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that works transparently across all types of applications including Online Transaction Processing, data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient remote and on-premises consulting services that include planning, deployment, administration, remediation, and software development services to enable businesses of all sizes to achieve fast return from their SQL Server 2014 deployment.
Progent is a reseller and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-centric threat management solution that incorporates AI software and advanced services to deliver comprehensive endpoint detection and response (EDR).