Additional Topics of Interest

SMB Technical Support Firm
Midsize Office Computer Outsourcing Consultants

Progent provides IT services for mid-size businesses with 100 to 250 system clients. The mid-size business or work group has typically been an overlooked part of the market for network support services. The cost structures and support delivery models of large outside service firms make them too expensive for the typical mid-size business or small medium business (SMB), which usually relies on a modest information technology budget with which to maintain an IT system whose complexity and capability are frequently similar to the information systems of far larger companies. Progent's support delivery model, which takes great advantage of online service, virtual network technology and proactive server monitoring, dramatically lowers the network maintenance expenses of an SMB while providing the mid-size organization with enterprise-level service from certified, world-class consultants with background in a wide range of small business technologies. If your mid-sized company or small business is searching for levels of network support needed for a medium size organization without paying big-company costs, you need Progent.

IT Support Part-time CIO
Online Consulting Microsoft ERP

Progent's team of application experts offer advanced consulting, custom development, integration assistance, and webinar training for leading business applications that address key areas including ERP, financials, management analytics, web commerce application development, and the MS Office family of business productivity software. As a Microsoft Partner with years of experience providing high-level consulting and troubleshooting services online, Progent can help small businesses throughout the United States to avoid the time and fees related to travel and on-site activity without sacrificing the effectiveness of technical support.

WatchGuard Firebox T70 Firewall Protect
WatchGuard Firebox M670 Firewall Compliance Auditor

Progent offers consulting services for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to choose, configure, and maintain a WatchGuard Firewall appliance that aligns with your network security needs and budget. Progent can assist you to maintain legacy WatchGuard firewall appliances or upgrade smoothly to modern WatchGuard firewalls.

Microsoft SCOM 2012 R2 Remote Support Services
SCOM 2012 Microsoft Azure Monitoring On-site Technical Support

Progent's Microsoft-certified consultants have over 10 years of experience planning, deploying, enhancing and troubleshooting SCOM solutions and offer companies of all sizes expert remote or onsite consulting support for System Center 2012 Operations Manager. Progent can assist you to plan an architecture for Microsoft SCOM 2012 servers that provides the performance and availability required to watch over your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to import and customize SCOM 2012 management packs according to leading practices for monitoring network fabric and both Microsoft and 3rd-party applications and services. In addition, Progent can deliver fast online or on-premises technical support to help you to fix serious problems detected by SCOM 2012.

Juniper Junos CLI Cybersecurity Team
Juniper Junos Management Cybersecurity Team

Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

Co-managed Call Center Professional
Call Desk Sharing Specialists

Progent's Computer Contact Center Outsourcing Services for desktop technical support are designed specifically for small organizations who require immediate availability of a Help Desk Call Center with expert phone support and effective escalation capability but who have to work within a limited information technology budget. Key features of Progent's Help Desk Outsourcing Services include: Help Desk Phone Support, Optional Remote Access Support, System Evaluation, Expert Prioritization, Virtual Helpdesk Support, By-the-Minute Billing, and Help Desk Call Center Applications Selection and Deployment.

Ubiquiti UniFi switch Engineer
Ubiquiti UniFi Wave 2 WiFi access point Consultants

Ubiquiti's UniFi line of Wi-Fi network devices includes indoor and outdoor Wave 2 Wi-Fi APs, security gateways, and switches. Ubiquiti UniFi appliances installed on multiple venues with any number of APs can be remotely provisioned and managed with Ubiquiti's free UniFi Controller software, which centralizes and simplifies setup, discovery, management, optimization, debugging, monitoring, and reporting. Progent can provide the expertise of veteran wireless professionals who can assist your organization to determine the benefits of UniFi technology for your environment and help you to design, deploy, manage, and troubleshoot your UniFi solution.

Microsoft Expert Windows SharePoint Services Online Support
Windows SharePoint Services Network Consulting

Progent’s Microsoft-certified consultants offer small and medium sized companies computer consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for efficiently connecting people, teams and data. SharePoint Portal Server provides a common location for your workers or clients to access, organize, distribute and interact with relevant information, files, and applications and to communicate with other people. It enables faster and better decisions, more effective sharing across teams and more streamlined business practices. The main goal of SharePoint Server is to gather together, in a productive way, all of the diverse sources of knowledge accessible within and outside an organization. Windows SharePoint Services join workers, clients, teams and projects with the information they’ve created in a way that makes data easy to find, retrieve and apply.

ISA 2004 Remote Support
Technology Professional ISA Server

Progent's Microsoft-certified Forefront Threat Management Server 2010 and Internet Security and Acceleration Server 2006 experts can assist you to design, install, and manage a configuration of Forefront TMG or Internet Security and Acceleration Server 2006 on your information system that provides the firewall protection, performance and ease-of-use that your company needs.

Antivirus Services
Postini Consultants

Email Guard from Postini offers continually upgraded spam and virus filtering, content filtering, and security from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini aggregator and support specialist. If your organization is too small to qualify for a regular Postini license, you can still get access to Postini’s Perimeter Management services via Progent’s E-Mail Guard antispam and virus protection aggregation offering. Progent’s certified e-mail security professionals can help you devise an email security plan that incorporates antispam and anti-virus services and policies.

Microsoft SQL Server 2008 Online Consulting
Microsoft SQL 2008 IT Services

SQL Server 2008 offers powerful, standardized tools to computer professionals as well as to network users, reducing the difficulty of designing, integrating, administering, and using company data and database applications on platforms ranging from handheld devices to enterprise data systems. The sophistication and interconnectivity requirements of Microsoft SQL Server 2008 call for an IT consultant with real-world experience and broad knowledge in planning and building information-based, comprehensive business technology applications. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft technology, assures you success in designing, deploying and supporting Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET platform.