Progent provides IT services for mid-size businesses with 100 to 250 system clients. The mid-size business or work group has typically been an overlooked part of the market for network support services. The cost structures and support delivery models of large outside service firms make them too expensive for the typical mid-size business or small medium business (SMB), which usually relies on a modest information technology budget with which to maintain an IT system whose complexity and capability are frequently similar to the information systems of far larger companies. Progent's support delivery model, which takes great advantage of online service, virtual network technology and proactive server monitoring, dramatically lowers the network maintenance expenses of an SMB while providing the mid-size organization with enterprise-level service from certified, world-class consultants with background in a wide range of small business technologies. If your mid-sized company or small business is searching for levels of network support needed for a medium size organization without paying big-company costs, you need Progent.
Progent's team of application experts offer advanced consulting, custom development, integration assistance, and webinar training for leading business applications that address key areas including ERP, financials, management analytics, web commerce application development, and the MS Office family of business productivity software. As a Microsoft Partner with years of experience providing high-level consulting and troubleshooting services online, Progent can help small businesses throughout the United States to avoid the time and fees related to travel and on-site activity without sacrificing the effectiveness of technical support.
Progent offers consulting services for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to choose, configure, and maintain a WatchGuard Firewall appliance that aligns with your network security needs and budget. Progent can assist you to maintain legacy WatchGuard firewall appliances or upgrade smoothly to modern WatchGuard firewalls.
Progent's Microsoft-certified consultants have over 10 years of experience planning, deploying, enhancing and troubleshooting SCOM solutions and offer companies of all sizes expert remote or onsite consulting support for System Center 2012 Operations Manager. Progent can assist you to plan an architecture for Microsoft SCOM 2012 servers that provides the performance and availability required to watch over your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to import and customize SCOM 2012 management packs according to leading practices for monitoring network fabric and both Microsoft and 3rd-party applications and services. In addition, Progent can deliver fast online or on-premises technical support to help you to fix serious problems detected by SCOM 2012.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Progent's Computer Contact Center Outsourcing Services for desktop technical support are designed specifically for small organizations who require immediate availability of a Help Desk Call Center with expert phone support and effective escalation capability but who have to work within a limited information technology budget. Key features of Progent's Help Desk Outsourcing Services include: Help Desk Phone Support, Optional Remote Access Support, System Evaluation, Expert Prioritization, Virtual Helpdesk Support, By-the-Minute Billing, and Help Desk Call Center Applications Selection and Deployment.
Ubiquiti's UniFi line of Wi-Fi network devices includes indoor and outdoor Wave 2 Wi-Fi APs, security gateways, and switches. Ubiquiti UniFi appliances installed on multiple venues with any number of APs can be remotely provisioned and managed with Ubiquiti's free UniFi Controller software, which centralizes and simplifies setup, discovery, management, optimization, debugging, monitoring, and reporting. Progent can provide the expertise of veteran wireless professionals who can assist your organization to determine the benefits of UniFi technology for your environment and help you to design, deploy, manage, and troubleshoot your UniFi solution.
Progent’s Microsoft-certified consultants offer small and medium sized companies computer consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for efficiently connecting people, teams and data. SharePoint Portal Server provides a common location for your workers or clients to access, organize, distribute and interact with relevant information, files, and applications and to communicate with other people. It enables faster and better decisions, more effective sharing across teams and more streamlined business practices. The main goal of SharePoint Server is to gather together, in a productive way, all of the diverse sources of knowledge accessible within and outside an organization. Windows SharePoint Services join workers, clients, teams and projects with the information they’ve created in a way that makes data easy to find, retrieve and apply.
Progent's Microsoft-certified Forefront Threat Management Server 2010 and Internet Security and Acceleration Server 2006 experts can assist you to design, install, and manage a configuration of Forefront TMG or Internet Security and Acceleration Server 2006 on your information system that provides the firewall protection, performance and ease-of-use that your company needs.
Email Guard from Postini offers continually upgraded spam and virus filtering, content filtering, and security from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini aggregator and support specialist. If your organization is too small to qualify for a regular Postini license, you can still get access to Postini’s Perimeter Management services via Progent’s E-Mail Guard antispam and virus protection aggregation offering. Progent’s certified e-mail security professionals can help you devise an email security plan that incorporates antispam and anti-virus services and policies.
SQL Server 2008 offers powerful, standardized tools to computer professionals as well as to network users, reducing the difficulty of designing, integrating, administering, and using company data and database applications on platforms ranging from handheld devices to enterprise data systems. The sophistication and interconnectivity requirements of Microsoft SQL Server 2008 call for an IT consultant with real-world experience and broad knowledge in planning and building information-based, comprehensive business technology applications. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft technology, assures you success in designing, deploying and supporting Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET platform.
Progent's compensation model is built on contribution, so similar to being a freelance consultant, your income is entirely tied to your work effort. Some Progent consultants focus on quality of life and elect to work at an easy pace, utilizing our self-determined calendar to follow personal enthusiasms like hiking, car racing, snow boarding, fishing, travel, or spending free time with family and friends. Others use the opportunity to earn big bucks via hard work and long days. Progent completely encourages both sides of the spectrum and any point in the middle.
Progent can provide fast and affordable remote access to a certified Oracle DBA consultant or an Oracle software programmer. Progent can provide advanced database administration services for any version of Oracle including 10g and 11g and can also help plan, create, enhance, or troubleshoot Oracle applications based on SQL and PL/SQL stored procedure programming language. Progent also can provide consulting for Streams replication tools and Oracle Recovery Manager.
Progent's certified failover clustering consultants can assist companies of all sizes to evaluate the advantages of adopting Windows Server 2012 clustering to create a powerful fault-tolerant/disaster recovery strategy, help your organization to plan and deploy a Windows Server 2012 environment, deliver online and on-premises consulting services and technical support for failover clusters composed of physical servers or virtual machines, and help you to streamline the administration of clustered servers.
Progent offers several essential types of Helpdesk support including Microsoft and Cisco Call Center Outsourcing Services, Virtual Help Desk Support, and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft and Cisco experts gives your customers instant access to a reliable support group with extensive experience delivering phone support and remote access troubleshooting for networks based on Microsoft products. Progent's focus is on earning the support Call Center a positive reputation as a key contributor to company performance. Progent's goal is to resolve and not merely record problems.
Progent's SonicWall firewall experts can show you how to deploy, manage, and update SonicWall firewall appliances including the newer SonicWall TZ and NSa families of appliances and the legacy SonicWall PRO 2040 devices. Progent's CISSP and CISA-certified cybersecurity experts can help you incorporate SonicWall firewalls into a complete security plan and build protection into your business operations.
Progent's CCIE-certified network infrastructure consultants have extensive experience helping ISPs to design, implement, administer, optimize, and troubleshoot high-availability, scalable connectivity solutions suitable for public networks.
Progent offers consulting expertise for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to select, deploy, and maintain a WatchGuard Firewall product that aligns with your security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewalls or upgrade smoothly to modern WatchGuard firewalls.
Progent can provide affordable remote consulting to assist companies of any size to integrate Amazon AWS cloud services including Amazon EC2 for virtual server hosting, Amazon S3, and Amazon Glacier. Progent can help you with every phase of Amazon AWS integration including needs analysis, preparedness evaluation, system design and review, testing, configuration, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security and compliance.
Progent offers a wide array of cost-effective services to assist your business to install, configure, troubleshoot, and administer workstations and notebooks powered by Windows, Apple macOS and OS X, or various editions of Linux. Progent can provide on-premises or online help for individual machines or laptops or help your business to design and carry out a company-wide migration to new or revised operating system software and business applications. Progent can also provide engineers and technicians to assist your company to prepare for and implement an office move or consolidation designed to produce minimal disruption of your productivity.
Progent's Microsoft certified consultants can show you how to design and deploy a smooth in-place Microsoft Exchange 2007 migration strategy that avoids network downtime, simplifies ongoing service demands, and makes your Exchange 2007 Server easy to manage. For complicated multiple server or multi-site migrations, Progent offers the background to finish your project rapidly and affordably. Progent's Microsoft Exchange Server 2007 support, repair, and design services include expertise with the integration of outside vendor enhancements of Microsoft Exchange Server 2007 and the design of unified messaging implementations powered by Exchange Server 2007.
Progent can help your business in all facets of your migration to Microsoft Exchange Server 2016 such as planning high availability system topology for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange and Windows Server 2012 R2; moving mailboxes; Hyper-V strategy; specifying storage requirements for your virtual machines, databases and logs; setting up hardware load balancing for fault-tolerant CAS services; planning, configuring and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web.
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Progent's Power BI experts can help your business to design, deploy, manage, update or troubleshoot your Power BI solution. Progent's database experts can assist you to organize your target data for Power BI visualizations. Progent can help you implement and administer an onsite, cloud, or hybrid network model for Power BI.
Progent's Cisco-certified IP phone and video IP phone consultants can help you to configure, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from discontinued VoIP devices to the latest media phones. Progent's consultants can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly named CallManager, or with Cisco Unified Communications Manager Express (CME) to create a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified CM apps like Cisco Unified CM IM and Presence Jabber, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent's consultants can provide support with all aspects of Cisco VoIP Phone integration including designing dial plans, setting up SIP gateways, deploying Cisco ISR routers with CUBE VoIP networking support, and designing Cisco UCS server clustering and Cisco SRST systems for survivability.
Medium-size businesses can get all the advantages of System Center Operations Manager 2007 and have fast availability of Progent’s Microsoft and Cisco Premier IT support professionals. Thanks to Progent's affordably priced network support packages, medium-size businesses can choose a simple co-sourcing package built around System Center Operations Manager 2007 with network monitoring, automated alerts, in-depth reporting, Help Desk Call Center, and remote troubleshooting. For companies with mission-critical environments who need non-stop networking, Progent can provide a complete 24x7 outsourcing solution. Progent offers expertise in Microsoft Operations Manager to offer mid-size company information systems enterprise-class availability, protection and performance.
Progent's expertise delivering Microsoft .NET support and SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and additional developer platforms enable Progent to design custom line-of-business programs and eCommerce environments that integrate transparently with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains reporting consultants can show you how to design reports that allow you to analyze your business more thoroughly, turning uncooked information into valuable understanding of your company and customers.
Progent's certified Windows 2000 consultants can help you enhance the functionality of your current Windows 2K Servers and can simplify system management, provide tech support and troubleshooting, and enhance security. Progent can also show you how to create, justify, and implement a strategy to upgrade from Windows Server 2K to Windows 2003 Server. Progent is expert in designing pilot installations to eliminate the technical risk associated with migrating to Windows 2003 Server by identifying possible hardware and software compatibility issues.
If you have a company information system with 10 to 50 desktop clients, Progent's network outsourcing services free your company from over-reliance on single independent consultant while giving you affordable and dependable access to enterprise-class technical expertise. By delivering IT consulting help when you require it, offering specialized knowledge for critical technologies, offering value-added services such as 24x7 network monitoring, and billing only for support you use, Progent offers you an economical solution for maximizing the business value of your small business network. Progent is the smart way for small organizations to build and support a robust and secure IT system and to have fast access to the skilled support ordinarily available only to enterprises who can support a sizeable internal IT group.
Microsoft Windows Server 2012 R2 Essentials is a value-priced, entry-level operating system that enables small businesses to transition from the older stand-alone in-house datacenter to the new hybrid networking model that combines on-premises and virtualized cloud-based software and infrastructure. Progent's consultants offer budget-friendly online consulting and technical support for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the potential business advantages of moving to Windows Server Essentials and adopting a hybrid on-premises/cloud model for your network ecosystem. Progent offers full-service project management so you can design and carry out a smooth move to Windows Server 2012 R2 Essentials, Office 365, and other Azure Cloud platforms and services. Progent also offers continuing consulting, troubleshooting, and customized training.
Progent's Citrix consultants can help you to plan, deploy, administer, and support a virtual Windows application delivery and management solution built on XenApp. Progent's Cisco-certified CCIE network consultants can show you how to optimize your infrastructure for delivering server-side and client-side applications, and Progent's remote datacenter management and support consultants can help you to manage and maintain an off-site datacenter that offers high uptime, advanced security, and rapid recovery.
Progent's Microsoft-certified consultants can provide remote or in-person support to help companies of any size to plan, deploy, administer, and repair a backup-and-restore system based on System Center 2012 Data Protection Manager. Progent can assist you to migrate from earlier releases of SCDPM or from another backup/recovery system, and Progent can integrate your SCDPM 2012 deployment for onsite, cloud, or hybrid datacenters. Progent can provide as-needed help for resolving particularly challenging issues, or comprehensive project management services. Progent can also help your business to design SCDPM 2012 into a comprehensive disaster recovery strategy.
Progent has delivered support for Microsoft Dynamics GP and Great Plains ERP software for almost two decades and Progent has delivered system integration, software development, training, and debugging since the platform's original release. Progent offers high-level support for updating out of date Dynamics GP deployments. Progent can assist you to design, pilot, and carry out an efficient upgrade from a an outdated version of GP to the latest version of Microsoft Dynamics GP.
Progent can provide small businesses with an IT management professional who can act as a part-time CIO. This part-time Chief Information Officer can provide strategic direction to help you integrate sensible IT products to improve business processes so they align better with your business objectives. Your company can create and implement a well conceived information technology plan without incurring the cost of a full-time senior IT executive.
Progent's Microsoft-certified engineers offer computer help and IT consulting services for Exchange 2003 Server, Microsoft Windows 2003 Server, and for the entire family of Microsoft server platforms. Progent's upgrade, integration, administration, and troubleshooting services for Exchange 2003 Server include planning, deployment, project management, local and remote technical support, Help Desk Call Center support, certified security consulting, and full-service IT outsourcing.
Microsoft Communications Server delivers Instant Messaging and presence as part of an extensible, world-class solution featuring enhanced security, seamless compatibility with popular Microsoft products, an expandable, industry-standard development platform, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. The product offers lower costs and elevated business efficiencies, increased individual productivity, and stronger intellectual property protection. MS Communications Server has been replaced by Lync, which itself has been revamped and renamed Skype for Business. Progent's certified IM and Presence experts offer remote and onsite support and troubleshooting help for your Office Communications Server deployment and can assist you to assess the advantages of upgrading to Skype for Business. Progent can also assist you to plan and execute an efficient upgrade that will add significant strategic value to your IT system
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive experience creating corporate security designs for IT networks with many sites, remote workers, and mission-critical web-based applications. A Progent ISA 2004 Firewall engineer is ready to help your small company design and implement a configuration of Microsoft ISA Server 2004 that meets your IT protection needs without limiting your productivity.
Progent's Cisco CCIE network experts can assist your business to set up, manage, update and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall expertise, Meraki and Aironet Wi-Fi access point expertise, Cisco VoIP phone consulting, and CUCM/CallManager software support.
Cisco's network security and offsite connection products for small companies provide a full line of easy-to-administer security products to help safeguard your local and remote network infrastructure. Cisco's VPN line includes switches, firewalls, intrusion detection devices and VPN appliances. Progent's professional staff of consultants includes field-proven engineers with Cisco's CCIE and CCNP qualifications who can help your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and other Cisco security solutions that align most closely with your company goals.
Progent's Meraki Wi-Fi AP consultants provide online and onsite support to help organizations of all sizes to plan, deploy, manage, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can help you to configure and support Cisco's Meraki-based wireless infrastructure for sites that range from a teleworker's home or a branch office to a campus or a multi-site enterprise. Progent can also assist you to integrate additional Cisco products including Catalyst and Nexus switches, routers and firewalls to create a seamless network infrastructure that delivers the same connectivity, performance, security compliance, ease of management and availability for wired and wireless users regardless of their location or device.
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that allows Amazon sellers to streamline their business processes by automating key sales activities such as listings, orders, shipments, fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales processes, vendors can expand their reach, lower their cost of sales, improve reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development team and provide programming, workflow integration, project management support, and training so you can shorten development time and get to market quickly.
Fortinet next-generation firewalls are leaders in offering top performance for encrypted data inspection. Progent's Fortinet FortiGate firewall experts can assist your business to configure your Fortinet security appliances to safeguard all your digital assets at the enterprise perimeter, within the data center, at branches, and at the cloud edge.
Progent’s Wireless Site Survey makes it easy to plan and install an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless network customized for your facilities, providing you a WLAN that delivers the coverage, speed, capacity, QoS, data protection, and hand-off ability your company needs. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more comprehensive onsite service.
Nagios and MRTG are powerful, free monitoring tools that run with Linux and can be deployed to monitor UNIX networks, MS Windows networks, or mixed-OS networks in which Linux and MS Windows run side by side. Nagios lets network managers to monitor system services such as SMTP, HTTP, FTP, and PING. MRTG permits you to graph the bandwidth in and out of SNMP network devices such as servers, routers, and switches. Progent's network monitoring engineers can show you how to use both these utilities to tune and repair your computer network.
Network Device Configuration Management Setup and Support
Progent's Microsoft-certified consultants can help you evaluate the economic case for deploying SharePoint Portal Server 2007, advise you on the most sensible version of SharePoint Server for your circumstances, provide configuration and integration services, help you to set up MS SQL Server as a supporting database, optimize your network integrity, integrate your off-the-shelf and customized application software to operate with SharePoint Portal Server 2007, design a comprehensive security strategy that includes portal technology, and provide maintenance and Help Desk services.
Progent provides several basic types of Helpdesk services : Microsoft Call Center Outsourcing Services, Virtual Help Desk Services, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft experts offers your customers convenient access to a reliable technical resource with extensive experience providing phone support and online troubleshooting for networks powered by Microsoft products. Progent's focus is on giving the support Helpdesk a respected reputation as a key contributor to business productivity. Progent's target is to fix rather than merely record problems.
Progent offers consulting services for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to choose, deploy, and manage a WatchGuard Firewall/VPN appliance that fits your network security needs and budget. Progent can help you to maintain legacy WatchGuard firewalls or upgrade smoothly to current WatchGuard firewall solutions.
Progent's Juniper-authorized NetScreen engineer can assist your company to install and integrate NetScreen 5000 series routers, migrate from older NetScreen devices to more current Juniper products, and repair network infrastructure issues in Juniper-only or mixed-technology systems.
Small to mid-sized companies can now get all the advantages of Operations Manager and also have quick access to Progent’s Microsoft and Cisco certified IT consulting experts. With Progent's economically priced IT support packages, mid-size businesses can select a basic co-sourcing package based on Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing solution. Progent supports System Center Operations Manager 2007 to provide small and midsize business information systems enterprise-class reliability, protection and performance.
Progent's Citrix experts can assist your organization to evaluate the potential strategic value of the various editions of Citrix Essentials for Hyper-V, assist you to use Citrix administration utilities with your Hyper-V network, and demonstrate to you how you can deploy Citrix Essentials to enhance the responsiveness, uptime, consistency, and fault tolerance of your virtual environment while lowering the cost of equipment and support and simplifying administrative tasks.
Lync 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop collaboration, as well as VoIP and traditional public switched telephone network telephony. Microsoft Lync 2010 can enhance the functionality of Microsoft Exchange, SharePoint Server and Office or cloud-based Office 365 and simplify administration through integration with Active Directory. Lync can also reduce capital and operational costs by doing away with VoIP equipment and subscription services, PBX gear, or legacy video conferencing technology. Progent's certified unified communications consultants can provide online and onsite support to help you to manage and troubleshoot your existing Lync Server 2010 environment or assess the advantages of upgrading from Lync to Skype for Business, which is Microsoft's renamed and revamped release of the product family. Progent can also help you to plan and carry out a smooth Skype for Business migration.
Progent can provide economical remote support from engineers with expertise in a wide range of products and services that deliver solutions for backing up Windows, Apple Mac, and Linux/UNIX servers and desktops plus notebooks and handhelds. Progent offers help for leading backup products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Backup, MozyPro, Retrospect, Apple Time Machine, VMware vSphere Data Protection (VDP), and Solaris FLARs. Progent can assist your company to deploy, upgrade, or maintain data backup solutions for a variety of topologies including on-premises, edge to datacenter, cloud-based, or hybrid.
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent is able to focus on offering hard-to-find services where Progent faces few competitors. Small companies who utilize trusted independent service providers or who employ internal IT personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.
Progent offers cost-effective online and on-premises support to assist organizations to migrate all or part of their core network resources to Google Cloud Platform (GCP). This can save management hassle and equipment expense and allow the use of Google's cutting edge AI and machine learning technology. Progent can assist your IT team with every aspect of Google Cloud Platform integration including needs analysis, readiness assessment, architectural design, pilot testing, configuration, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security strategies.
Progent's UNIX platform consulting services offer small businesses and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent can give your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad array of expertise provides you with a convenient single source to help you create and maintain a secure and reliable cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX including Apple macOS and OS X, Sun Solaris, AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and SGI/Irix or major Linux platforms including RedHat Linux, SuSE, Debian-GNU and Mandrake.
Progent's Microsoft certified consultants can help you define and deploy an efficient in-place Exchange Server 2007 migration plan that minimizes network downtime, simplifies ongoing support demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multiple server or multi-site upgrades, Progent offers the background to finish your project rapidly and economically. Progent's Microsoft Exchange Server 2007 help, repair, and design services include assistance with the configuration of third-party add-ons to Exchange 2007 Server and the creation of unified messaging implementations powered by Exchange 2007 Server.
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance issues.
Network monitoring commonly involves observing a system's resource utilization to help uncover throughput backups or troubleshoot hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free monitoring utilities that work under Linux or UNIX and can be used to observe multi-OS environments where Linux and Windows coexist. Progent's network integration engineers can help you take advantage of both these programs to tune and troubleshoot your network. Progent's Linux support professionals offer small companies and developers assistance with managing and servicing UNIX/Linux and Solaris systems that work with Microsoft-based technology.
Remote management cards give network managers full control of a server without the need for an on-site presence. Using remote management cards, all console screen data plus keyboard and mouse operations are transferred to a remote session to a support professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco authorized consultants can assist you to design, implement, and manage a fault-tolerant company network that incorporates remote server management cards and Progent can use these remote server management cards to deliver efficient remote technical help. Progent is familiar with a number of remote management cards including Aten IP9001 remote management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon remote server management cards.
Progent uses an enterprise-class service reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or small support firms who provide scant documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation sent by every staff member to each customer. The discipline of detailing and archiving service records allows more efficient support and eliminates a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.
Progent's expert support team can show you how to design and deploy a smooth in-place Microsoft Exchange 2007 upgrade strategy that minimizes productivity disruption, reduces ongoing service demands, and makes your Exchange 2007 Server easy to manage. For complicated multi-server or multi-site upgrades, Progent offers the knowledge and experience to complete your project quickly and economically. Progent's Exchange 2007 help, repair, and consulting offerings include assistance with the configuration of third-party enhancements of Microsoft Exchange 2007 Server that are in keeping with your business needs.
Progent's Microsoft-certified consultants have over 10 years of experience planning, deploying, enhancing and troubleshooting Microsoft SCOM environments and offer organizations of any size expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist you to design an architecture for SCOM 2012 servers that delivers the performance and resilience needed to monitor your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a mixed solution. Progent can also assist you to import and customize SCOM 2012 management packs according to leading practices for monitoring network infrastructure as well as Microsoft and third-party apps and services. In addition, Progent can provide fast remote or onsite troubleshooting to assist you to remediate critical problems uncovered by SCOM 2012.