Managed IT services are outsourced network support packages that provide end-to-end solutions for specific aspects of information technology such as backup/recovery, email content filtering, infrastructure monitoring, or endpoint security. Managed services are typically billed at a fixed monthly rate, delivered remotely rather than on premises, rely heavily on automated workflows based on best practices, and include functions like monitoring and alerts, patch/update control, diagnostics and remediation, reporting, analytics, and forensics. Managed services leverage cloud technology and support hybrid environments that include both local and cloud-based resources.

Traditionally, a smaller organization with little or no in-house technical support and a tight IT budget waits for something to break before calling in an IT expert. This invites occasional episodes of business disruption that can range from inconvenient to devastating. Managed IT services make it possible to leverage the skills of an outside support team staffed with a broad range of subject matter specialists and empowered with the same advanced technology used by many of the world's largest enterprises. This allows proactive network management that focuses on prevention and early detection to avoid crises.

The managed service model offers important advantages over the break/fix approach including predictable and lower IT management costs, immediate access to experts familiar with your network, a single point of contact for dealing with multiple vendors, fewer and shorter shutdowns and support calls, better network performance and security, and higher utilization of IT resources.

Progent has partnered with world-class network management technology companies to create the ProSight suite of managed IT services. These fixed-rate service offerings are designed to provide small and mid-size businesses with budget-friendly, enterprise-class solutions for all major aspects of network management and information assurance.

10 Benefits of ProSight Managed Services is an ebook white paper that provides an overview of managed IT services and describes the benefits of this model of service delivery. Read this document to learn how businesses with small technical staffs and modest IT budgets can use Progent's ProSight suite of managed services to slash the costs of managing network resources and supporting end users, minimize downtime, improve security, prevent data loss, optimize performance, and maximize the business value of their IT systems.

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