Consulting and Technical Support Services for BlackBerry Solutions
RIM BlackBerry ConsultantsBlackBerry wireless PDAs were once among the most successful products for achieving mobile connectivity to messaging, scheduling, web applications, and other critical business information. Progent can provide Providence, Rhode Island companies the expertise of BlackBerry-premier experts who can help organizations to manage existing BlackBerry deployments or transition smoothly to a current smartphone platform.

As the complexity of small company networks has increased, and as the need for world-class protection, dependability, and recoverability has become the standard for businesses regardless of size, successful deployment and support of RIM BlackBerry technology has grown increasingly difficult. To deal with issues such as data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging systems and company databases, small organizations frequently resort to outside consulting firms who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-premier engineers who can help small organizations to plan, administer, and troubleshoot BlackBerry solutions affordably and efficiently, doing away with the need for an in-house BlackBerry solutions specialist and reducing the expense and stress of maintaining mobile work groups. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This range of experience, coupled with Progent's efficient online service delivery model, provides small companies a budget-friendly alternative for integrating BlackBerry products productively into their IT system.

Progent's experts can help your business with SQL Server 2016 integration support, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your data and messaging infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older releases of BlackBerry and Microsoft software, set up streamlined administration tools to help you track and support BlackBerry smartphones throughout your company, define security policies that make sense for your company, customize wireless software, and ensure that your network architecture is appropriately designed to handle your BlackBerry users. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is included in your scheduled backup procedures in order that it can be restored quickly and safely.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.

Onsite IT Consulting
Progent locations in New England

City Address Phone Link
Boston 201 Washington Street
Boston, MA 02108
857-770-0339 Boston Network Support Services
Lawrence 280 Merrimack St, Ste 315 - Fl 3
Lawrence, MA 01843
978-989-6597 Lawrence Network Support Services
Manchester 1087 Elm Street, Suite 201
Manchester, NH 03101
603-463-0063 Manchester Network Support Services
Providence 166 Valley Street
Providence, RI 02909
401-354-1881 Providence Network Support Services
Waltham 303 Wyman Street
Waltham, MA 02451
617-581-0770 Waltham Network Support Services


Consulting and Technical Support for BlackBerry Enterprise Server (BES)
Research in Motion's high-end solution for administering large groups of BlackBerry devices is the BlackBerry BES Server. This powerful tool allows Exchange, Domino, or Novell GroupWise users to transmit and receive messages that are encrypted during transit to ensure optimum security. BlackBerry BES Server also simplifies a wide variety of critical management tasks ranging from smartphone configuration and updates to mobile security and fault tolerance.

BlackBerry BES Server Configuration Support

Progent's BlackBerry-premier consultants can help you utilize BlackBerry BES Server to perform routine tasks like:

  • Deploy and manage applications
  • Plan smartphone, application, and IT policy updates
  • Update BlackBerry smartphone firmware wirelessly
  • Control client configurations with BES Server's extensive library of policies

Progent's BlackBerry-premier engineers can also help your company to use BlackBerry BES Server to implement key tasks not supported by the less advanced BlackBerry BES Server Express. These procedures include:

  • Install and support BlackBerry's high-availability architecture based on virtual servers
  • Deploy BlackBerry devices remotely
  • Set custom administration roles
  • Automatically track and report on the health of your BlackBerry solution

Expert BlackBerry Consulting and Technical Support Available Remotely from Progent
Progent's authorized BlackBerry support specialists are available by phone to provide prompt technical help to businesses in the Providence area or throughout the state of Rhode Island. Progent's seasoned remote technical support experts have helped IT organizations solve computer problems and reduce IT service costs in each state in the United States and established a substantial base of loyal customers. (See Progent's customer testimonials.)

Progent can provide remote assistance for a wide array of technologies related to RIM BlackBerry software and devices such as wireless synchronization, integration with Microsoft Exchange, setting up BlackBerry Enterprise Server (BES), and improving wireless security. Major BlackBerry credentials earned by Progent's consulting experts include:

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified expert can help you to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical tasks such as resolving enterprise activation problems, registering and removing BlackBerry device clients, activating passwords, configuring wireless software loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry consultants can also assist you to use administration tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and using WiFi for activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise system and assist you to select and install sensible security options.

Progent's Microsoft-certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Microsoft Exchange infrastructure for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the latest edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Exchange Server. Progent's BlackBerry-certified consultant has expertise in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can help you to install and remove BlackBerry smartphone clients on Microsoft Exchange and Windows Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry devices and user accounts, archive and manage storage groups, configure permissions, set up the MDS and IM, implement push and pull access control lists, manage Microsoft Exchange Server data flow, generate, edit, and apply WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry-certified expert can support your BlackBerry technology in a number of settings such as Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the support of a BlackBerry Certified Solution Designer to help your company to design, install, validate, repair, and produce documentation for a mobile wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry include business and technology needs analysis, system architecture, installation planning and implementation, performance optimization, design of a high-availability architecture, data backup and business recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical objectives and to design a wireless system that meets your IT budget and supports your business plans. Progent can explain the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current network infrastructure's ability to support a BlackBerry Enterprise Server, assist you to decide which administration approach and hardware products match your requirements, and evaluate your email and messaging system configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions about options for software editions, processors and mass storage, network topology, and application configuration.

To optimize system security, Progent's BlackBerry expert can help your company to choose and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-premier security engineers to perform company-wide security assessment and compliance testing and recommend improvements to account for your BlackBerry solution.

Contact Progent to Get Assistance from a RIM BlackBerry-Qualified Consultant
To contact Progent about technical expertise for BlackBerry wireless integration, call 1-800-993-9400 or see Contact Progent.



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  • Small Business Small Business Network Consulting Company
    Small Business Network Solutions

    Progent offers businesses of any size enterprise-class IT remote or in-person consulting for information systems powered by Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier IT consulting experts also offer security consulting for businesses ranging from the small office to the global enterprise.

  • Wireless Technical Support Top Computer Consultant Wireless

  • Herakles/QTS Test Lab Specialist
    Project Management Test Lab Specialist

    Progent's Test and Training Lab located at the QTS Colocation Center can be used for piloting line-of-business applications, creating efficient migration procedures, assessing and optimizing performance, designing or verifying disaster recovery strategies, mitigating compatibility issues, and building training environments for new products and technologies. For Progent clients without adequate in-house resources to assemble effective pilot environments, Progent's Test and Training Lab reduces capital outlay and engineering risk while keeping critical IT initiatives on schedule.

  • Work at Home Conferencing Network Engineer At Home Workforce Video Conferencing On-site Technical Support
  • Work at Home Infrastructure Technical Consultant Teleworker Infrastructure Consultant Services
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