Consulting and Technical Support Services for BlackBerry Environments
RIM BlackBerry Consulting ServicesBlackBerry mobile PDAs were at one time among the most popular products for achieving mobile access to email, calendars, web-based applications, and other critical business information. Progent can provide Providence, Rhode Island companies the services of BlackBerry-certified professionals who can assist businesses to maintain existing BlackBerry environments or migrate efficiently to a more popular smartphone platform.

As the complexity of small business IT technology has expanded, and as the demand for world-class protection, dependability, and disaster recovery has grown to be the norm for companies of any size, successful deployment and support of RIM BlackBerry technology has become more difficult. To address issues such as security, business continuity, and synchronization of BlackBerry PDAs with a variety of email servers and company databases, small businesses often turn to external consulting firms who offer expertise in RIM BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-premier consultants who can assist small organizations to plan, administer, and troubleshoot BlackBerry-based solutions economically and efficiently, eliminating the requirement for an in-house BlackBerry solutions expert and lowering the cost and hassle of supporting wireless workers. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This range of experience, coupled with Progent's efficient online service delivery model, provides small companies an affordable solution for incorporating RIM BlackBerry products productively into their information system.

Progent's experts can assist your business with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Microsoft Exchange setup so that your data and messaging systems work optimally with BlackBerry BES Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft technology, set up easy-to-use administration tools to enable you to monitor and support BlackBerry devices across your company, recommend security policies that make sense for your company, customize mobile software, and ensure that your IT network infrastructure is appropriately configured to accommodate your BlackBerry clients. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup procedures so that it can be restored quickly and safely.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.

Onsite IT Consulting
Progent locations in New England

City Address Phone Link
Boston 201 Washington Street
Boston, MA 02108
United States
(857) 770-0339 Boston Network Support Services
Lawrence 280 Merrimack St, Ste 315 - Fl 3
Lawrence, MA 01843
United States
(978) 989-6597 Lawrence Network Support Services
Manchester 1087 Elm Street, Suite 201
Manchester, NH 03101
United States
(603) 463-0063 Manchester Network Support Services
Providence 166 Valley Street
Providence, RI 02909
United States
(401) 354-1881 Providence Network Support Services
Waltham 303 Wyman Street
Waltham, MA 02451
United States
(617) 581-0770 Waltham Network Support Services

Consulting and Technical Help for BlackBerry BES Server
RIM's high-end platform for managing big collections of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This sophisticated software allows Microsoft Exchange, IBM Lotus Domino, or Novell GroupWise users to transmit and receive emails that stay encrypted during transit to ensure optimum data protection. BlackBerry Enterprise Server also simplifies a wide variety of key management tasks that span from BlackBerry configuration and updates to wireless security and high availability.

BlackBerry Enterprise Server Integration Assistance

Progent's BlackBerry-premier consultants can help you utilize BlackBerry BES Server to do basic jobs like:

  • Deploy and manage applications
  • Schedule smartphone, application, and IT policy updates
  • Upgrade BlackBerry smartphone firmware wirelessly
  • Manage user and group configurations with BES Server's extensive library of IT policies

Progent's BlackBerry-premier consultants can also help you to use BlackBerry Enterprise Server to perform key procedures not supported by the less advanced BlackBerry Enterprise Server Express. These procedures include:

  • Configure and support BlackBerry's high-availability architecture using VMware
  • Deploy BlackBerry devices wirelessly
  • Establish custom administration roles
  • Monitor and report on the integrity of your solution

Some Ways That Progent Can Assist Your Business to Manage and Support Your BlackBerry Environment
Progent can deliver a seasoned engineer who has been awarded certifications from RIM in all key facets of BlackBerry integration. Progent's BlackBerry consulting services span areas from resolving synchronization issues to designing wireless productivity solutions built around BlackBerry Enterprise Server. These BlackBerry credentials and their associated skill sets include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant has expertise in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can show you how to install and remove BlackBerry device clients on Exchange and Windows Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry smartphones and client accounts, archive and maintain storage groups, apply permissions, set up the MDS and Instant Messaging, implement access control lists, manage Microsoft Exchange Server data flow, create, update, and apply wireless LAN and VPN configuration sets, set up SNMP traps, and generate reports based on SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a variety of environments such as Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, install, test, repair, and produce documentation for a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level consulting support services for BlackBerry include business and network needs analysis, solution design, deployment strategy and implementation, performance tuning, configuration of a fault-tolerant architecture, information backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical objectives and to design a wireless solution that fits within your IT budget and supports your business strategy. Progent can clarify the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to accommodate a BlackBerry Enterprise Server, help your organization to decide which administration model and physical components match your needs, and analyze your messaging environment configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can make smart decisions about alternatives for software editions, processors and storage, network design, and application configuration.

To optimize network security, Progent's BlackBerry consultant can help your company to choose and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-premier security specialists to perform network-wide security assessment and compliance testing and suggest enhancements to support your BlackBerry solution.

Call or Email Progent for Help from a RIM BlackBerry-Certified Specialist
If you wish to get in touch with Progent about technical assistance for BlackBerry wireless integration, phone 1-800-993-9400 or refer to Contact Progent.

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    Progent offers support expertise for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to choose, configure, and manage a WatchGuard Firewall/VPN appliance that fits your network security needs and budget. Progent can help you to manage legacy WatchGuard firewall appliances or migrate smoothly to modern WatchGuard firewalls.

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    Cisco's wireless VoIP phones are industrial-grade Wi-Fi handsets designed for workers who are on the move within office, warehouse, health-care or other venues where management wants user endpoints that provide more control, security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) style of mobile collaboration. Successful integration of Cisco's wireless VoIP phones typically requires that you configure and optimize many key pieces of your Wi-Fi environment such as wireless access points, switches, wireless LAN controllers, and management tools. Progent's certified experts offer remote and onsite assistance to help you build and manage a Cisco wireless VoIP phone deployment by delivering services that range from troubleshooting the set up of a wireless VoIP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for updating the wireless infrastructure of an entire campus.

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    Progent can provide the services of a CRISC-certified risk management expert to help your company to plan and deploy an enterprise risk management (ERM) strategy following leading practices promoted by CRISC and geared to align with your company's risk tolerance, business objectives, and IT budget.

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