Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Providence
ProgentProgentís consulting services for IT service firms in Providence Rhode Island enables you to provide your customers Progent's consulting and Help Desk Call Center support under your company's own branding as a transparent supplement to your in-house network services group. This can ease the way for you to grow your revenue, close gaps in your service portfolio, satisfy your customers, and improve your bottom line.

Progent's roster of network infrastructure engineers, PC support specialists, IT admins, and data security consultants have acted as transparent extensions to the IT staffs of some of the worldís biggest IT support firms. Progentís breadth and depth of technical knowledge allows you to add to the scope of your IT service practice, and Progentís transparency helps you strengthen and protect your company's brand.

Progent is an IT consulting company with two decades of background providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network experts of any independent computer support company in the world. Progent has provided online technical assistance and consulting to clients in every state in the country. (Refer to recommendations from Progent's clients.)

Reselling Progent's Support Services With Your Branding
Progent's reseller program for network service firms features seamless resale to your customers of world-class services. Progent bills your firm directly and performs under your direction to provide your clients support services under your brand. Also, Progent offers a low-cost Off-hours Support Program for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are the heart of an effective service desk. But enterprise-grade ticketing systems are not just costly to license and staff, but a hassle to configure and maintain. Smaller IT support providers do not have the necessary resources. Progent's Call Center and ticketing program offers IT service organizations a practical way to retain their custom branding while providing their customers world-class desktop support services backed by an advanced ticketing platform and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing solution for IT service firms takes advantage of Progent's investments in highly scalable ticketing software, an online desktop services staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing system. The features offered with Progent's Call Center and ticketing solution allow your IT service firm to increase your support volume, the diversity of technologies your firm can take on, the number of {geographies you can service, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT support organizations include:

  • Progent's online desktop service group provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal business hours.
  • Normal service times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises service in larger metro areas is available across the country at extra cost.
  • You keep full control of your clients and invoicing.
  • Your clients enter incident reports by means of your own branded web portal, an 800 phone number, or by sending a request to your dedicated email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see additional information on Progent's Call Center and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service firms allows you to become a single point of contact for practically all technical guidance and troubleshooting your customers may need. You can grow your team and core IT skills at your own pace without being forced to turn down opportunities due to a lack of in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a seamless extension of your internal support group, under your direction, and invoices you rather than your customer.
  • Granular Billing: Progent bills by the minute to minimize costs.
  • Extensive Service Documentation: Progent utilizes an advanced reporting platform to make sure all services performed are thoroughly described. This allows support group to shift service assignments to in-house personnel when you have sufficient staff and appropriate technical skills.
Major benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Practice: You can quickly and safely take on additional jobs beyond your core areas of excellence and open additional geographies without exposure to the risks associated with expanding your head count too quickly.
  • Strengthen Your Name: You can improve your positioning as a full-spectrum IT service provider by delivering more services to more customers using your own company name.
  • Flesh Out Your Services Catalog: Progent can provide world-class expertise in a wide range of technologies and can be a dependable resource for growing your IT service business.
  • Rapid Problem Escalation: Thanks to a large roster of senior consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Keep Your Clients Happy: Satisfied customers are loyal. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for expertise outside the fold.
  • Online Support Professionals: For two decades, Progent has provided remote IT support from Help Desk support to advanced consulting. Efficient online service cuts costs and produces quick results.
  • Major Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Providence, Rhode Island Organizations
Progent's veteran team of certified consultants and technical experts can deliver Providence, Rhode Island companies a wide array of online consulting and debugging services. Practice areas offered under Progent's consulting program for IT service providers include:

Find Out More Details About Progent's Consulting Support for Network Service Organizations in Providence, Rhode Island
To learn more information about Progent's consulting program for network service firms in Providence, Rhode Island, call 1-800-993-9400 or see Contact Progent.