Fast Remote Support for Providence Rhode Island IT Networks
Immediate Phone Support for Providence SystemsFor businesses in Providence Rhode Island, Progent provides remote help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the assistance of CISSP-certified security consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers offer excellent value due to the fact that they have the real-world experience and are equipped with the advanced technology needed to resolve the majority of network issues quickly. Efficient support lowers direct costs since solutions use up minimal chargeable minutes. Online help also eliminates the cost of sending an engineer to your site. Your company saves even more in incidental costs by reducing or eliminating system downtime and associated costs due to business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote technical support know-how is particularly important in environments that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's billing model for online support is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the support that you actually get. Unlike many online service companies, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing eliminate scenarios where speedy. minor solutions somehow turn into substantial invoices. Progent's skill at handling technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of optimized technologies and proven processes which allow the maximum level of efficiency for online engineering help and troubleshooting for IT networks of any size. Progent provides safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's Technical Response Center to access your environment remotely without compromising network security.

Progent's advanced customer support reporting application stores thorough documentation of the support that Progent's customers have been provided. Progent's team consultants have access to the records of assistance rendered to each Progent client by every Progent engineer. This database of anomalies and fixes is structured as a readily accessible internal database that allows Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's advanced certifications and close associations with key technology companies such as Cisco and Microsoft make available additional extensive support knowledge bases and permit fast response from vendors' internal product engineers with the result that Progent's remote consulting experts are able to determine the most efficient solutions quickly.

Remote services provided by Progent to customers in Providence Rhode Island include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services addresses all key areas of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with government and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical data, applications and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to provide web-based control and world-class security for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup environment that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects. Billing charges for ongoing consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology enables customers to complete major projects economically and on schedule. Progent's special online consulting services include:

  • Call Center Support
    Progent's Call Center support alternatives for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent’s Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progent’s Help Desk sharing service is an advanced support solution built around the top professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Call Center team of seasoned information technology professionals provides your computer users in Providence Rhode Island instant assistance from a dependable network service resource with years of experience offering phone support and online troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center perception as a significant enabler of company productivity, and Progent's policy is to fix instead of just record technical problems.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Group offers phone-based professional engineering support and education in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, customization, and education for Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, customization, and training offerings, go to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Providence Rhode Island remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your environment so your computer maintenance is proactive and automated. By spotting possible problems before they expand into crashes, remote monitoring can ward off disruptive and costly information system failures. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or systems powered by a mix of platforms.
How Your Providence Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online expertise with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For offices and startups in Providence Rhode Island, Progent's online computer support engineers can deliver expert and cost-effective system support whenever your business needs it. More than a decade of offering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine online access technology to solve network problems quickly while eliminating the cost and lost time associated with on-site service visits.

Even if your Providence office relies on a local freelance support technician or employs an in-house organization that know how to deal with typical network issues, Progent’s Microsoft certified engineers are available to provide a convenient and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the time or the experience to address unexpected system crises or especially tough integration projects.

Advantages of Progent's Network Help for Offices in Providence Rhode Island
Progent's remote IT consulting services allow your Providence business to realize the advantages of on-call, enterprise-level network support without the cost of maintaining an in-house IT staff. Your network will derive added strategic value by being more reliable, efficient, and secure. Advantages to your company include:

  • Convenient remote extension of your local support resources
    With most businesses in Providence Rhode Island, local computer support providers, whether consisting of freelance consultants or an in-house maintenance staff, can take care of the majority of network problems. On the other hand, major troubles may occur when local resources are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your usual support personnel. In these cases, Progent's online service experts give you a convenient, quick, and affordable solution to supplement your regular resources and to pass on useful knowledge to improve your capability to deal with future problems in-house.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller businesses often depend on individual freelance service providers. Although freelance service people carry less overhead than larger consulting organizations and can often charge marginally less, they are sometimes overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another customer, sick, on vacation, or in training, the absence of backup help may force your company to go without help during an IT crisis. As your company expands, system downtime and trouble with vital applications become more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides an on-call source of reserve support expertise to make sure your network remains available.

  • Create a Solid Foundation for Seamless Expansion
    Businesses typically begin with an information architecture created on a shoestring budget. Without a scalable infrastructure, band-aid fixes often get thrown on top of a weak foundation. As a company grows, reliability and scalability problems can impede the success of the business. Such poorly built systems need careful analysis, intelligent long-term planning, and wide technical expertise to evolve to a system architecture able to offer the solid foundation to handle vital business demands and ease future growth.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller offices need guidance and technical training to negotiate an ever more complicated maze of technology alternatives available for accelerating business growth and improving efficiency. Businesses do not need a computer engineer who is motivated to earn a commission on a specific vendor's technology. IT support and product sales can result in a situation where the proposed solution is designed around a profitable technology rather than the genuine requirements of a business. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to match IT expertise with the best needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical experience, refined remote support tools, and familiarity with enterprise networking enable companies to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



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    Progent's Cisco CCIE Wi-Fi network experts can provide remote or onsite configuration and debugging services to assist your organization to plan, configure, upgrade, tune, manage and debug Aironet Wi-Fi AP environments of any scale or topology. Progent's Cisco wireless controller experts can also help you to combine your Wi-Fi ecosystem with your wired network infrastructure and cloud-hosted resources to create an enterprise-wide connectivity foundation that is easy to administer and expand. Progent also offers affordable wireless site surveys to assist you to decide the most efficient selection, location and setup of Aironet Wi-Fi access points to accommodate your unique workplace layout, construction, and anticipated network traffic.

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    Progent's Jabber consultants offer remote or onsite expertise to help businesses of all sizes to design, deploy, manage, upgrade or debug Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent offers advanced expertise for the products, technologies and services that go into building a cohesive Jabber collaboration solution including Cisco network appliances and management tools, Microsoft Office 365 apps, Windows and Mac desktops, iOS and Google Android smartphones and tablets, SIP interfaces, Wi-Fi networks, cyber security, cloud computing, immersive telepresence systems, PBX products, disaster recovery preparedness, and other components of a modern collaboration ecosystem.

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    The knowledge and experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of over 10 years of support in Microsoft technology, ensures you success in identifying the version and set up of Windows 2003 Server that aligns most closely with your business goals. Progent can also assist you with planning, deploying, managing and troubleshooting sophisticated IT solutions based on Windows Server, and can assist your migration from Windows 2000 Server or Windows NT.

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    Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you to plan and deploy a disaster recovery solution built around Microsoft's most advanced Failover Clustering tools such as Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for enterprise-class network-attached storage using industry-standard equipment, Virtual Machine Load Balancing for improving the performance and fault-tolerance of Failover Clusters while reducing TCO and management overhead, and Cloud Witness for easy, economical deployment of a failover cluster quorum witness.

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    Progent’s IT outsourcing packages provide affordable computer consulting for small businesses. Whether it involves planning network architecture, creating an in-house Help Desk or using an outside one, deploying an updated email system, monitoring your system, or developing an on-line eCommerce application, outsourcing your IT engineering services can contain costs and eliminate risks, permitting network support expenses to increase in a more linear and controlled manner than is possible by assembling a large, all-purpose internal network support organization. Progent’s Outsourcing White Paper and flyers tell you how Progent can help you create a secure and highly available system architecture for your critical applications powered by Microsoft Windows such as Office XP, Office 2003, and Microsoft Office 2000.

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