Fast Remote Support for Providence Rhode Island Computer Systems
Fast Phone Consulting for Providence NetworksFor businesses in Providence Rhode Island, Progent offers remote support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle complex networking problems, plus the assistance of CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting issues.

Progent's remote technical support experts provide exceptional value due to the fact that they possess the practical background and have access to the advanced tools necessary to solve most network problems rapidly. Efficient support lowers direct expenses because service calls accumulate fewer billable minutes. Online help also eliminates the expense of sending a consultant to your office. Your company benefits additionally in indirect expenses by reducing or eliminating network downtime and associated losses due to business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced remote consulting expertise is particularly valuable in environments that rely on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.

Progent's billing policy for remote support is structured to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to typical remote service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for pricing eliminate situations where speedy. minor repairs somehow turn into large bills. Progent's penchant for dealing with technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of optimized tools and field-tested methodologies which promote the maximum degree of efficiency for online technical support and repair for computer networks of all sizes. Progent's Technical Response Center can communicate with your computer system without compromising corporate security.

Progent's proven service database system keeps thorough records of the service that Progent's clients have received. Progent's team engineers have access to the records of assistance rendered to every customer by any engineer. This history of trouble tickets and responses is stored as an easily exploitable support database that enables Progent's online support engineers to share their knowledge company-wide to ensure that the value of Progent's support services grows daily. Progent's extensive list of certifications and working associations with key vendors such as Cisco and Microsoft open up additional vast technical databases and allow quick response from vendors' internal engineering staff so Progent's online service experts can come up with the most efficient resolutions quickly.

Online support offered by Progent to businesses in Providence Rhode Island include:

ProSight Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, subscription-based managed services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services addresses all critical aspects of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so any potential problems can be addressed before they can disrupt productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for managing your network, server, and desktop devices by offering an environment for streamlining common time-consuming jobs. These can include health checking, patch management, automated remediation, endpoint setup, backup and recovery, A/V defense, remote access, standard and custom scripts, asset inventory, endpoint status reporting, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it transmits an alarm to your designated IT management staff and your Progent consultant so emerging issues can be fixed before they interfere with your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of in-depth reporting plug-ins designed to integrate with the industry's top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup technology vendors to create ProSight Data Protection Services, a selection of subscription-based offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your backup operations and allow transparent backup and rapid recovery of important files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss resulting from equipment failures, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or application bugs. Managed services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Android, and other personal devices. Using 2FA, when you log into a secured application and enter your password you are requested to verify your identity on a device that only you possess and that is accessed using a different network channel. A broad selection of out-of-band devices can be utilized for this added means of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple verification devices. For details about ProSight Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Shared Help Center Services
    Progent's Shared Service Desk offers a seamless supplement to your internal network support staff. Client access to the Service Desk, provision of technical assistance, issue escalation, ticket creation and updates, efficiency measurement, and management of the support database are consistent regardless of whether incidents are taken care of by your in-house network support staff, by Progent, or by a combination. Your business has unrestricted flexibility to extend or shrink your share of technical support work as needed. Progent provides initial deployment and onboarding of the professional services automation software plus workflow documentation, testing and training. To find out more about ProSight Co-Managed Call Desk, refer to ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to manage the complete threat lifecycle including filtering, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information network. In addition to optimizing the protection and reliability of your IT environment, Progent's software/firmware update management services allow your IT staff to focus on line-of-business initiatives and activities that deliver the highest business value from your network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for special IT projects. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the top professional services automation platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk staff of experienced network consultants provides your clients in Providence Rhode Island quick access to a reliable support resource with years of experience providing phone consulting and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center perception as a major driver of company success, and Progent's goal is to resolve instead of simply annotate technical issues.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team offers phone-based advanced engineering support and training in specific application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and education for Microsoft business applications including CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. For more concerning Progent's expertise, programming, and training offerings, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center2, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Providence Rhode Island remote hybrid network monitoring by providing System Center Operations Manager expertise. Progent can customize SCOM to accommodate your environment so that your IT maintenance is proactive and automated. By exposing possible problems before they expand into crashes, system monitoring can minimize inconvenient and costly service breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or systems that incorporate a variety of operating systems.
How Your Providence Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online help with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Providence Rhode Island, Progent's online computer support engineers can provide professional and cost-effective system help the instant your company needs it. Over 20 years of offering online repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote access technology to solve computer problems quickly while eliminating the expense and lost productivity that comes with in-person support calls.

Even if your Providence company deals with a regular independent support technician or maintains a full time organization that can deal with the majority of computer problems, Progent's Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual extension of your local resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to resolve sudden system crises or especially complex integration problems.

Benefits of Progent's IT Support for Organizations in Providence Rhode Island
Progent's online technical help services enable your Providence company to realize the advantages of timely, expert IT support without the expense of maintaining an in-house IT organization. Your information system will acquire greater strategic value by becoming increasingly available, productive, and protected. Advantages to your company include:

  • Convenient virtual extension of your on-site support resources
    For most businesses in Providence Rhode Island, nearby computer support resources, whether made up of independent consultants or an in-house maintenance staff, can deal with typical technical issues. On the other hand, major troubles may spring up when your regular resources are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your usual support personnel. In these instances, Progent's on-call service professionals offer an easy, quick, and economical solution to augment your local resources and to transfer valuable knowledge to improve your capability to deal with future issues in-house.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller businesses commonly depend on independent freelance service providers. While independent service people carry smaller internal costs than big service companies and can afford to charge lower rates, they are occasionally overextended, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on a trip, or in training, the absence of fallback personnel may force your business to go without help during an emergency. As your business expands, network downtime and problems with critical software are more costly. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of reserve service experts to make sure your network remains up and running.

  • Create a Scalable Basis for Seamless Growth
    Companies typically start with an IT system implemented on a modest budget. Lacking a strong framework, band-aid repairs often get piled onto a shaky foundation. As a company grows, stability and expandability issues can hinder the success of the organization. These badly built environments require proper assessment, intelligent long-term planning, and wide IT expertise to evolve to a system infrastructure that can offer the solid foundation to handle critical business requirements and facilitate future expansion.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller offices need guidance and technical training to navigate through an ever more complex array of product options available for accelerating business growth and enhancing efficiency. These companies hardly need a computer engineer who is attempting to earn a commission on a specific vendor's products. Network support and product sales can lead to a situation where the recommended solution is built around a profitable product instead of the genuine requirements of a client. Progent avoids these conflicts by offering just services rather than products. This enables Progent to align technical expertise with the real interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical background, fine tuned support software, and familiarity with enterprise networking allow companies to escape the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or limited internal resources.

Progent adds value by offering:

How Does My Business Start Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.



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    If you want to revamp your corporate web site, create internal webs for applications such as human resources or employee training, establish a powerful web presence for a new business, or write line-of-business, data-driven custom web applications, Progent can supply skilled and proven web designers. Progent's consultants can also help you design and manage a safe, robust server and communications network, including off-site and wireless access, to support your web tools.

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