Online Computer Network Support

Fast and Affordable Remote Support for Providence Rhode Island Networks
For companies in Providence Rhode Island, Progent offers online support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure issues, plus the services of CISA and CISSP-accredited security experts to handle advanced security architecture and diagnostic jobs.

Progent's online support engineers provide excellent leverage because they possess the real-world experience and are equipped with the advanced tools required to resolve the majority of information system problems quickly. Efficient support lowers direct costs since solutions accumulate fewer chargeable minutes. Online help also avoids the expense of dispatching a consultant to your office. Your organization saves even more with incidental expenses by minimizing or avoiding system downtime and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support expertise is especially valuable in environments that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's pricing policy for remote support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you are charged only for the support that you receive. Unlike typical remote service companies, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing eliminate scenarios where speedy. minor solutions somehow end up as large invoices. Progent's skill at handling technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized tools and proven methodologies that allow the maximum degree of effectiveness for online engineering help and repair for computer networks of any size. Progent's remote service group can interface to your computer system without breaching network security.

Progent's proven technical support reporting system maintains comprehensive records of the support that Progent's customers have received. Progent's team consultants have access to the details of support rendered to every client by any Progent engineer. This history of issues and solutions is stored as an easily retrievable internal database that permits Progent's remote technical experts to share their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and close associations with key technology companies including Cisco and Microsoft make available additional extensive technical support databases and allow quick response from vendors' internal engineering staff with the result that Progent's remote consulting experts are able to arrive at the best solutions quickly.

Online support offered by Progent to customers in Providence Rhode Island include:

• Certified MS Windows Experts
  Progent's Microsoft-certified online support professionals can deliver network repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can help you with a wide range of technology support such as Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration, Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration, Windows Server 2008 maintenance, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2019 planning and integration, SharePoint 2016 migration consulting services, Microsoft Teams planning and integration, Skype for Business migration support, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server and Project Server Online planning, Microsoft Access Application Development and Troubleshooting, SBS Server support, and Windows Essentials cloud integration.

  Progent also can deliver a wide range of cost-effective PC desktop support services to help you business to install, configure, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 11 planning and migration support and Windows 10 integration support, as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops along with your web-facing tablets and smartphones.

• Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network engineers, and indicates an individual's network technology skills at the expert level. Cisco CCIEs know how to resolve even the most stubborn issues occurring in network planning, installation, administration, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing workarounds or locating program patches. Cisco qualified CCIEs offer exceptional value because their broad experience permits them to find solutions for problems rapidly. In typical cases, less seasoned consultants can wrestle for many hours or days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can communicate with your computer system via advanced remote support tools to provide quick, safe, and economical analysis and remediation.

  New England Contact Information:
  Progent offers consulting services and onsite technical support throughout New England.
  

  Progent locations in New England

  City	Address	Phone	Link
  Boston	201 Washington Street Boston, MA 02108 United States	(857) 770-0339	Boston Network Support Services
  Lawrence	280 Merrimack St, Ste 315 - Fl 3 Lawrence, MA 01843 United States	(978) 989-6597	Lawrence Network Support Services
  Manchester	1087 Elm Street, Suite 201 Manchester, NH 03101 United States	(603) 463-0063	Manchester Network Support Services
  Providence	166 Valley Street Providence, RI 02909 United States	(401) 354-1881	Providence Network Support Services
  Waltham	303 Wyman Street Waltham, MA 02451 United States	(617) 581-0770	Waltham Network Support Services

  
  
  

  Progent's Cisco CCIEs can provide expertise in all of Cisco's popular selection of infrastructure products by offering services that include:

  • ASA 5500-X Next Generation Firewalls with Firepower Services Integration and Debugging
  • Cisco Routers Consulting Support
  • Cisco Catalyst Switches Configuration and Maintenance Expertise
  • Cisco Nexus Switches Support and Troubleshooting Expertise
  • Cisco Meraki MS Switches Consulting and Support Expertise
  • Cisco Aironet APs Consulting Expertise
  • Cisco WiFi Controllers Support Services
  • Meraki APs Deployment Services
  • Cisco Unified Communications Manager and CallManager Planning and Deployment
  • Cisco VoIP Phones and IP Video Desktop Phones Consulting and Wireless VoIP Phone Solutions
  • Cisco VPN Consulting Help
  • SIP and CUBE Infrastructure Solutions: SIP Trunks and CUBE Integration Consulting

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is designed to guide you to complete the time-critical first phase in responding to a ransomware assault by putting out the fire. Progent's online ransomware expert can assist businesses to identify and isolate breached servers and endpoints and guard clean assets from being penetrated. If your Providence system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.

• Ransomware Removal and Operational Continuity Help
  Progent's ransomware recovery experts can help your Providence business to rebuild a network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim. Progent's group of cybersecurity experts have the wide selection of skills necessary to reconstruct all vital facets of a targeted network quickly and with little data loss. To learn more, visit Progent's ransomware cleanup and business restoration experts.

• CISSP and ISSAP Premier Network Security Engineers
  Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of security solutions to improve the defenses of your Windows, Apple macOS and OS X, or Linux network against attacks or help your company to recuperate quickly after a serious breach. Security support services available from Progent include: in depth data security assessment using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recovery from malicious assaults; configuring firewalls; building secure mechanisms for off-site and mobile access; defending your email system against viruses, spam and DHA attacks; and offering round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers advanced remote support to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that combine local resources as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud integration services that include Microsoft 365 integration solutions with on-premises Exchange, Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.

• VMware Site Recovery Manager and NSX Consulting
  VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent runbook for recovering applications and services quickly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and patches and can generate reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and manage a DR system powered by VMware Site Recovery Manager.

  Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation regardless of the physical components making up the underlying network infrastructure.

• UNIX, Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote consulting services to cover a broad spectrum of information technologies including system infrastructure, email solutions, system and process security, plus UNIX and Windows coexistence. For server consolidation and simplified management in environments that include Linux with Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with migration from older applications to MS Windows or Linux environments. Progent's group-oriented methodology for resolving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers service costs.

  Progent's UNIX and Linux support engineers can offer emergency remote assistance diagnosing anomalies within UNIX/Linux systems based on leading versions of UNIX including:
  — Mac OS X
  — Sun Solaris
  — IBM AIX Open UNIX
  — HP-UX (Hewlett Packard UNIX)
  — BSD
  — Silicon Graphics IRIX (SGI/IRIX)
  

Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, subscription-based managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology deployed by many of the world's top corporations. The ProSight portfolio of network management outsourcing services addresses all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

• ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for managing your client-server infrastructure by providing tools for streamlining common tedious jobs. These can include health monitoring, patch management, automated repairs, endpoint setup, backup and recovery, A/V defense, remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alert to your designated IT staff and your Progent consultant so emerging issues can be taken care of before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding suite of real-time and in-depth management reporting utilities created to integrate with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  Progent has worked with advanced backup product companies to create ProSight Data Protection Services (DPS), a family of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and allow transparent backup and rapid recovery of critical files/folders, apps, system images, and VMs. ProSight DPS lets your business avoid data loss caused by hardware failures, natural calamities, fire, malware like ransomware, user error, malicious employees, or application glitches. Managed services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these fully managed services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to deliver centralized control and world-class security for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.

• ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
  Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity verification with iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a protected online account and give your password you are requested to confirm your identity on a device that only you have and that uses a separate network channel. A broad selection of devices can be used as this second form of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You can designate several verification devices. For more information about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services.

• ProSight Co-Managed Help Desk: Outsourced and Co-managed Help Desk Services
  Progent's Shared Service Desk offers a seamless extension of your corporate IT support group. End user access to the Help Desk, provision of technical assistance, problem escalation, ticket creation and tracking, performance measurement, and management of the service database are cohesive regardless of whether incidents are taken care of by your in-house IT support resources, by Progent's team, or a mix of the two. You have unrestricted versatility to expand or reduce your part of technical support work as needed. Progent provides initial deployment and onboarding of the professional services automation (PSA) software as well as documentation, testing and training. For details about ProSight Co-Managed Support, refer to ProSight Co-Managed Call Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's managed services for patch management offer organizations of all sizes a flexible and affordable alternative for assessing, validating, scheduling, implementing, and documenting updates to your dynamic IT network. In addition to optimizing the protection and functionality of your IT network, Progent's patch management services permit your in-house IT team to concentrate on line-of-business projects and activities that deliver the highest business value from your network. Read more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT programs. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these important fields of information technology enables customers to complete critical projects within budget and on time. Progent's special remote engineering services include:

• Call Center Support
  Progent's Help Desk Call Center programs for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

  Progent's Call Center consulting support can support you in building an effective new Help Desk Call Center or enhancing your established one, identifying or enhancing Help Desk Call Center application software to meet the special requirements of your company, or providing occasional online staff to supplement your in-house Call Center group to handle demanding situations like software migrations, major updates, or installing brand new business software.

  Progent's Help Desk staff of experienced information technology consultants provides your customers in Providence Rhode Island instant communication with a large support group with extensive background offering telephone-based consulting and online troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center perception as a significant contributor to business success, and Progent's goal is to fix instead of merely document IT problems.

• Business Applications Support: Education, Customization, and Troubleshooting
  Progent's Applications Consulting staff can supply online professional consulting expertise and training in key application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and education for Microsoft applications such as CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more on Progent's consulting, custom programming, and training services, refer to Progent's Business Application Experts Group.

• Unified and Automated Management of Hybrid Cloud Networks
  Microsoft System Center centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide advanced remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center2, extend or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

• Online IT Infrastructure Monitoring and Reporting Services
  Progent offers companies in Providence Rhode Island remote IT infrastructure monitoring by providing System Center Operations Manager consulting. Progent can customize Operations Manager to accommodate your environment so your network maintenance is proactive and automated. By spotting possible issues before they cause downtime, system monitoring can ward off inconvenient and costly information system crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks that support a combination of platforms.

Even if your Providence company deals with a local freelance consultant or maintains an in-house organization that know how to deal with common network issues, Progent's Microsoft and Cisco certified consultants can still offer a convenient and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to solve unexpected network crises or especially complicated integration problems.

Benefits of Progent's IT Support for Businesses in Providence Rhode Island
Progent's online network troubleshooting services enable your Providence organization to realize the benefits of on-call, expert IT support without the cost of maintaining a full-time IT staff. Your network will acquire greater business value by being increasingly reliable, efficient, and secure. Advantages to your business include:

• Convenient remote extension of your local support resources
  With most offices in Providence Rhode Island, local network support providers, whether consisting of outside consultants or an internal maintenance staff, can resolve typical network problems. However, IT crises might occur when your regular support personnel are too busy or absent, and some problems may stem from IT products that is unfamiliar to your local service personnel. In these situations, Progent's on-call support specialists offer a convenient, quick, and affordable solution to supplement your regular resources and to transfer valuable knowledge to improve your ability to resolve downstream issues locally.

• Reduced Dependence on Freelance Service Providers
  For IT maintenance, smaller businesses commonly depend on individual freelance service providers. Although independent service people carry smaller internal costs than big consulting firms and can afford to charge lower rates, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in class, the lack of reserve personnel may force your company to go without assistance during an IT crisis. As your business expands, system downtime and problems with vital applications become more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of reserve service expertise to insure your network stays available.

• Create a Solid Basis for Smooth Growth
  Businesses often start with an IT architecture created on a modest budget. Lacking a strong framework, band-aid fixes can get piled on top of a shaky foundation. As a network grows, stability and scalability issues can impede the success of the organization. These badly designed systems require careful analysis, smart strategic planning, and extensive technical expertise to upgrade to a network architecture that can provide the solid foundation to meet vital business requirements and simplify downstream growth.

• Interact with Problem Solvers Instead of Technology Resellers
  Smaller organizations need guidance and technical education to navigate through an ever more complicated array of product options capable of accelerating business growth and enhancing productivity. These companies do not need a computer engineer who is motivated to earn a commission on a certain vendor's technology. IT consulting and product selling can result in a situation where the proposed solution is built around a predetermined product rather than the true needs of a client. Progent avoids these conflicts of interest by offering only services rather than products. This allows Progent to match IT expertise with the real needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT experience, fine tuned remote support tools, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

• Proven Methodology
  Progent's staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional experience, at the front lines of IT support, performing a broad variety of technical projects for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting staff. This means that you get not just expert IT capability, but also a support engineer with field-tested approaches for applying technical knowledge to fix actual IT problems rapidly.

• Value Pricing
  Progent's pricing policy is to bill for phone support and on-premises help by the minute. Consequently, you owe just for received support. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no retainer for services provided during normal working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be forced to permit less critical problems to fester.

• Full Records of Delivered Services
  Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small support organizations who offer scant documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports sent by every consultant to every client. The practice of documenting and organizing support activity allows more effective service and eliminates a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who won't release the keys to the kingdom.

• 24x7 Network Monitoring with Microsoft Operations Manager
  Progent is one of the only IT service firms to offer 24x7 system tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can save your IT network from painful and expensive availability losses.