Fast and Affordable Online Support for Providence Rhode Island IT Networks
For companies in Providence Rhode Island, Progent offers remote help for computer systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to handle challenging networking problems, as well as the assistance of CISSP-qualified security consultants to handle advanced security design and troubleshooting issues.
Progent's remote support engineers offer excellent leverage because they possess the real-world experience and have access to the advanced technology needed to solve most information system problems quickly. This reduces immediate costs because service calls accumulate fewer chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization saves additionally with incidental costs by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced online consulting experience is especially helpful for organizations that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent bills by the minute for phone assistance, so you owe only for the support that you actually get. Unlike typical remote service organizations, Progent imposes no startup fee or minimum job duration. Progent's one-minute granularity and clean policy for billing eliminate situations where fast repairs manage to turn into large tabs. Progent's skill at solving problems quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a set of optimized tools and field-proven methodologies that ensure the highest level of efficiency for remote consulting and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's online support team to communicate with your system without compromising corporate security.
Progent's powerful technical support reporting application includes extensive records for the support that Progent's customers have received. Progent's authorized service personnel have access to the history of services rendered to each Progent customer by any engineer. This history of issues and repairs is stored as a conveniently exploitable internal knowledge base that enables Progent's online support experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and close relationships with key vendors including Cisco and Microsoft open up other massive support databases and permit quick response from manufacturers' in-house support staff with the result that Progent's remote service experts can determine the best resolutions in the least time.
Remote support offered by Progent to clients in Providence Rhode Island include:
Certified Windows Experts
Progent's Microsoft-certified online service professionals can deliver computer repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help your company with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams configuration help, Microsoft Skype for Business migration consulting, Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront TMG administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop support services to assist you company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking engineers, and certifies an individual's networking knowledge at the expert level. CCIEs know how to handle even the most difficult problems surrounding network design, deployment, management, protection, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS network administration tools and coming up with alternate approaches or locating program patches. Cisco CCIEs are an excellent value since their depth of experience allows them to solve problems rapidly. In common cases, less qualified engineers can struggle for hours or days with identical problems that a CCIE can resolve in minutes. Progent's Cisco CCIE consultants can interface to your environment using advanced remote troubleshooting technology in order to perform quick, secure, and affordable diagnosis and repair.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England
Progent's Cisco CCIEs offer assistance with all of Cisco's top-selling family of networking products. Cisco technology expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point layout and set up, Aironet Access Points engineering services, Cisco wireless controllers integration consulting, Cisco VPN and Network Security engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of security services to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your business to recover quickly following a damaging breach. Security services available from Progent cover thorough network security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; quick recuperation from virus and worm assaults; installing firewalls; establishing secure architectures for remote and mobile communication; protecting your email infrastructure from spam and DHA attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online support to help companies of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine local resources along with cloud services. To help you to integrate public clouds with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable process for restoring services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer online support services to cover a broad range of computer technologies including network architecture, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified management in environments that include Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-based environments. Progent's group-based approach to resolving network issues enables fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites solutions of critical problems, reduces lost productivity, and cuts service expense.
Important Linux variants for which Progent offers expertise include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same advanced technology deployed by many of the industry's leading corporations. The ProSight line of network management outsourcing services covers all key facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that all potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery system that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract information technology programs. Progent's rates for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these important areas of information technology enables clients to complete major projects economically and on time. Progent's project-based remote consulting services include:
How Your Providence Business Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex issues.
Progent's Help Desk consulting expertise can aid you in building an efficient new Help Desk or improving your established one, evaluating or modifying Help Desk software to handle the particular needs of your corporation, or providing temporary online staff to reinforce your in-house Help Desk Call Center resources to handle demanding scenarios like software transitions, mass upgrades, or installing brand new business software.
Progent's Help Desk staff of seasoned information technology consultants provides your clients in Providence Rhode Island instant communication with an effective support group with extensive background delivering telephone-based support and online repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a significant enabler of company success, and Progent's intent is to fix rather than merely document technical problems.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Team offers phone-based advanced consulting expertise and education in specific application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for Microsoft applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, programming, and education services, visit Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent can deliver businesses in Providence Rhode Island online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your business so your computer support is proactive rather than reactive. By detecting potential problems before they evolve into full-scale emergencies, remote monitoring can head off disruptive and costly service failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems that support a variety of platforms.
To get in touch with Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Providence Rhode Island, Progent's phone-based network support specialists are ready to deliver effective and cost-effective IT support the moment your business has to have it. More than a decade of delivering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine online access tools to solve IT problems rapidly while eliminating the expense and lost productivity that comes with on-site service calls.
Even if your Providence office has a regular independent support technician or maintains a full time organization that can handle day-to-day network issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless remote expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to handle unexpected network emergencies or particularly complex integration projects.
Advantages of Progent's Network Help for Businesses in Providence Rhode Island
Progent's remote network troubleshooting services enable your Providence business to enjoy the benefits of timely, enterprise-class IT support without the expense of maintaining an in-house IT staff. Your network will acquire added strategic worth by becoming more available, productive, and secure. Benefits to your business include:
- Convenient virtual expansion of your on-site IT resources
With most offices in Providence Rhode Island, local computer service providers, whether represented by independent consultants or a full-time maintenance staff, can resolve typical network issues. On the other hand, major troubles sometimes spring up when local support personnel are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your local service people. In these cases, Progent's on-call support experts give you a convenient, quick, and economical way to augment your local resources and to pass on useful information to improve your ability to resolve future issues in-house.
- Reduced Dependence on Individual Consultants
For IT maintenance, smaller offices commonly rely on individual freelance consultants. While independent service people carry less overhead than big support firms and can afford to charge lower rates, they are often overbooked, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the absence of backup help may require your company to go without assistance during an IT crisis. As your company grows, system downtime and problems with critical applications are more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of backup service expertise to insure your network remains up and running.
- Build a Solid Basis for Smooth Growth
Businesses typically start with an IT architecture implemented on a shoestring budget. Without a scalable infrastructure, band-aid repairs often get thrown on top of an unstable foundation. As a network grows, stability and expandability problems can impede the success of the business. These poorly designed systems need proper assessment, smart long-term planning, and broad-based IT knowledge to upgrade to a network architecture able to offer the stable foundation to handle vital business requirements and ease downstream growth.
- Work with Problem Solvers Instead of Technology Sellers
Smaller offices need advice and technical training to negotiate an increasingly complicated array of product alternatives capable of promoting business success and improving productivity. These companies hardly need a network consultant who is attempting to earn a commission on a specific vendor's products. Network consulting and product selling can result in a scenario where the recommended
solution is designed around a profitable product rather than the genuine needs of a client. Progent avoids these conflicts of interest by offering only services rather than products. This allows Progent to align technical expertise with the real needs of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical knowledge, refined remote support tools, and understanding of enterprise networking enable offices to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Start Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on professional experience, in the trenches of network service, performing a wide range of IT tasks for an extensive array of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This guarantees that you get not only expert IT help, but also a support engineer with field-tested approaches for applying computer knowledge to resolve real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person help by the minute. Consequently, you pay only for delivered support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and asks no monthly commitment for support services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast solutions so you will not be tempted to permit minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their scope, Progent can focus on delivering hard-to-find skills where Progent has few competitors. Businesses who utilize trusted independent consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, secure, and productive.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in downtime, network monitoring can save your information network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.