Fast Remote Support for Providence Networks
For businesses in Providence or anywhere in the state of Rhode Island, Progent provides online support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security experts to handle advanced security architecture and diagnostic issues.
Progent's online support engineers provide excellent leverage because they have the real-world experience and are equipped with the advanced tools needed to solve most network issues rapidly. This reduces immediate costs because service calls accumulate minimal billable minutes. Remote support also avoids the cost of sending an engineer to your office. Your company benefits even more with indirect expenses by minimizing or avoiding system downtime and associated costs due to business disruption, upset clients, unproductive workers, and distracted management. Progent's advanced remote technical support know-how is especially important for businesses that depend on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's billing model for remote support is structured to stretch your network support investment. Progent bills per minute for phone assistance, so you owe exclusively for the support that you actually get. In contrast to many online support organizations, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple model for billing save you from situations where quick solutions manage to turn into major tabs. Progent's skill at handling problems quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a set of customized technologies and field-tested methodologies which ensure the highest level of efficiency for remote engineering help and troubleshooting for computer networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's remote service group to connect to your network remotely without violating corporate security.
Progent's advanced technical support reporting application stores thorough documentation of the support that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of all help provided to each customer by every engineer. This archive of issues and fixes is stored as an easily exploitable internal database that permits Progent's online support professionals to share their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's advanced certifications and close relationships with important vendors such as Cisco and Microsoft make available other extensive technical support databases and permit priority access to vendors' in-house engineering staff with the result that Progent's online service experts are able to determine the best solutions promptly.
Remote services offered by Progent to customers in Providence and anywhere in the state of Rhode Island include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote service professionals offer computer repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration expertise, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of affordable desktop consulting and support services to help you business to deploy, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure engineers, and validates a consultant's networking skills at the master level. CCIEs can resolve even the most stubborn problems encountered in network planning, deployment, administration, compliance, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration tools and developing workarounds or locating software updates. Cisco CCIEs offer excellent value since their depth of expertise allows them to find solutions for problems rapidly. In typical cases, less qualified consultants can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can communicate with your computer system via advanced on-line support technology in order to perform efficient, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's popular family of infrastructure devices. Cisco infrastructure consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Catalyst switch support, Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP layout and set up, Aironet Wireless Access Points planning and integration help, Cisco wireless controllers support Services, Cisco VPN Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security services to enhance the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or help your business to recuperate rapidly after a damaging penetration. Security support services offered by Progent include: thorough data security and compliance evaluation using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; fast recovery from virus and worm assaults; configuring firewalls; building secure techniques for remote and mobile communication; guarding your email system against spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support services to help companies of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that combine on-premises IT assets as well as public cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable process for recovering applications and services rapidly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote support services to cover a broad spectrum of information technologies such as system infrastructure, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy administration in environments that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving network issues promotes quick escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts service expense.
Major Linux variants for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services covers all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the complete malware attack lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of vital files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so that all looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract information technology projects. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology enables clients to execute critical initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Providence Company Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Help Desk Call Center programs for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most issues.
Progentís shared Help Desk services allow your business to share the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution built around the top PSA platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk staff of seasoned network consultants provides your clients in Providence or anywhere in the state of Rhode Island immediate assistance from a large support resource with years of experience offering phone support and remote troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center the reputation as a crucial enabler of business success, and Progent's intent is to fix and not simply annotate technical problems.
- Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group offers online advanced engineering expertise and education in special application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, custom development, and education offerings, refer to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Providence, or anywhere in the state of Rhode Island, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can customize SCOM to suit your environment so that your IT support is proactive and automated. By detecting possible problems before they cause crashes, system monitoring can avoid inconvenient and expensive network breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks that incorporate a mix of OS platforms.
To contact Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Providence or throughout the state of Rhode Island, Progent's online network support engineers can provide professional and affordable IT support whenever your business needs it. More than 15 years of offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix computer problems quickly while avoiding the expense and lost time that comes with on-premises service calls.
Even if your Providence office deals with a regular independent consultant or maintains a full time IT staff that know how to deal with ordinary computer problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either lack the time or the experience to handle unexpected network crises or especially challenging integration problems.
Features of Progent's Remote Network Support for Providence
Progent's online help, remote troubleshooting, system security consulting, and network administration services offer businesses in Providence or anywhere in the state of Rhode Island unparalleled leverage for your IT budget. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk call center support and system administration, Progent's professionals can deliver your organization enterprise-level network support while allowing you to avoid the expense and administration overhead of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to offices in Providence and is also ideal for networks in geographic areas of Rhode Island that lack technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a broad array of Microsoft support utilities, service information, and on-going training.
- By the Minute Rates to Reduce Expenses
Progent provides online support on a per-minute basis, so you pay only for the support you receive. Progent has no minimum fee for online support and requires no monthly subscription fee for support services provided during regular business hours. This saves you from facing big bills for routine repairs.
- Availability of Cisco Network Architecture Specialists
Progent's registered experts for Cisco offers help from on-staff specialists who have skill in designing, deploying, and supporting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and secure infrastructure for local and remote networking.
- Application Experts Group
Progent's core support services consist of system integration, MS Exchange Server expertise, network security design, and Co-managed Help Desk services. Progent's Application Experts Team can provide world-class consulting expertise for critical business applications. Support offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Training
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Software Development
MySQL Project Management and Application Programming
Amazon Marketplace Web Service Application Development
By providing a convenient centralized source for network generalists and application experts, Progent can tailor fast, inexpensive, and thorough information technology solutions that align with the specific needs of your company.
- Sophisticated Online Access Software
Protected remote connectivity allows Progent's service professionals to see exactly what your users see. This makes it possible to find quick solutions to problems that might otherwise require an expensive onsite service call. State-of-the-art online connectivity software and expert engineers together allow Progent to repair most network issues quickly and economically. Progent is a pioneer in online troubleshooting and automated network monitoring.
- Support for Mainstream VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24-hour Service for Maximum System Uptime
For organizations with mission-critical applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk support services are intended specifically for budget-conscious organizations whose workers need immediate access to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT knowledge, refined remote support tools, and familiarity with corporate IT enable companies to avoid the limitations of exclusive reliance on smaller service firms, individual freelance consultants, or limited internal resources.
Progent adds value by offering:
How Does My Business Begin Getting Online Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average more than a decade of real-world industry background, at the forefront of IT support, performing a wide range of IT tasks for an extensive mix of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This means that you get not only world-class technical capability, but also a consultant with field-tested methods for applying technical knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person visits per minute. Consequently, you owe exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no service activation charge and requires no retainer for support services delivered during regular business hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you won't be forced to permit minor problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small service firms who offer scant documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service reports transmitted by every staff member to each client. The discipline of detailing and archiving support activity results in more efficient support and avoids a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide 24x7 remote tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.