Fast and Affordable Remote Troubleshooting for Providence Rhode Island Information Networks
For businesses located in Providence Rhode Island, Progent provides online technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.
Progent's online support engineers provide exceptional leverage because they have the practical experience and are equipped with the advanced tools needed to resolve most network issues rapidly. Efficient support reduces direct costs because service calls require minimal billable minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization saves even more in indirect costs by reducing or avoiding system outages and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive remote consulting expertise is especially important in environments that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.
Progent's billing model for remote help is designed to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe just for the support that you receive. In contrast to many remote support organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and clean model for pricing avoid scenarios where fast solutions manage to turn into major invoices. Progent's skill at dealing with technical issues efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a collection of optimized technologies and proven processes that permit the highest degree of efficiency for online consulting and repair for computer systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's online support team to access your company's environment without violating corporate security.
Progent's proven technical support reporting application maintains detailed histories for all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of support rendered to every Progent client by every engineer. This database of anomalies and solutions is organized as a conveniently retrievable support database that permits Progent's online technical professionals to communicate their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's advanced accreditations and close relationships with major vendors including Cisco and Microsoft open up other massive support knowledge bases and permit fast response from vendors' internal engineering staff so Progent's online consulting specialists can arrive at optimal solutions promptly.
Online services available from Progent to customers in Providence Rhode Island include:
Authorized MS Windows Expertise
Progent's Microsoft-premier remote support experts can provide computer system troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop consulting and support services to assist you company to deploy, configure, troubleshoot, and manage workstations and laptops powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 10 upgrade support plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the highest recognition for network infrastructure consultants, and certifies an individual's technical skills at the master level. Cisco-qualified CCIEs can deal with even the most difficult challenges surrounding network design, deployment, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs offer exceptional cost-effectiveness because their depth of expertise permits them to solve problems quickly. In many cases, less seasoned service providers can struggle for many hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can interface to your network by means of the latest remote support tools to perform quick, secure, and economical diagnosis and remediation.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England
Progent's CCIEs can provide assistance with the entire range of Cisco's popular family of connectivity products by offering services that include:
CISM and CISSP Certified System Security Experts
Progent's qualified CISM and CISSP cybersecurity experts can provide a variety of system protection services to enhance the immunity of your Windows, macOS and OS X, Linux network against attacks or help your company to recuperate rapidly after a serious penetration. Security solutions available from Progent include: thorough information security and compliance analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recovery from malicious attacks; integrating firewalls; establishing secure mechanisms for off-site and mobile communication; securing your email infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting support to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine local resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over two decades of background providing advanced consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent process for recovering services rapidly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to confirm full service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide remote consulting services to cover a wide array of computer technologies including network architecture, messaging solutions, network and process security, plus UNIX/Linux and Windows integration. For server economization and easy management in environments that combine Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from legacy systems to MS Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and cuts service costs.
Important Linux versions for which Progent offers expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price services intended to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the world's top enterprises. Progent's ProSight line of IT management outsourcing services covers all critical facets of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to deliver web-based control and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery system that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology allows customers to complete critical initiatives economically and on time. Progent's special remote engineering services include:
How Your Providence Company Can Contact Progent's Online Service Professionals
Call Center Expertise
Progent's Help Desk service offerings for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the top PSA tool for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk staff of experienced information technology consultants offers your clients in Providence Rhode Island quick assistance from a dependable network service resource with years of experience delivering phone support and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a crucial contributor to business productivity, and Progent's intent is to resolve instead of merely track network problems.
- Business Applications Support: Training, Development, and Integration
Progent's Applications Experts Group provides phone-based advanced engineering support and training in key application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom programming, and training for Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, custom programming, and training services, go to Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver organizations in Providence Rhode Island remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your business so your computer maintenance is proactive rather than reactive. By exposing possible problems before they result in crashes, system monitoring can minimize disruptive and expensive network failures. Progent can also utilize system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems that support multiple OS platforms.
To contact Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Providence Rhode Island, Progent's online network support engineers are ready to deliver expert and cost-effective IT help the moment your business has to have it. More than a decade of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote access technology to fix network problems rapidly while eliminating the cost and lost productivity that comes with on-premises support calls.
Even if your Providence business relies on a regular independent support technician or employs an in-house IT staff that can handle day-to-day network issues, Progentís Microsoft certified consultants can still offer a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the knowledge to handle sudden system crises or especially challenging integration projects.
Features of Progent's Remote Network Support for Providence Rhode Island
Progent's online help, remote troubleshooting, network security expertise, and network management services give offices in Providence Rhode Island unparalleled leverage for your support budget. Whether you require one-time telephone help and remote troubleshooting or full-time Help Desk support and network management, Progent's professionals can provide your business enterprise-level IT support while permitting you to avoid the cost and administration overhead of maintaining a large internal IT organization. Key features of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to companies in Providence Rhode Island and is also ideal for customers in geographic areas that have a limited supply of technicians with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a broad range of Microsoft support tools, technical information, and continuing education.
- Per Minute Billing to Minimize Costs
Progent provides remote support on a minute-by-minute basis, so you pay only for the support you use. Progent asks for no minimum charge for phone support and asks for no ongoing subscription fee for services delivered during regular business hours. This keeps you from facing big bills for quick repairs.
- Availability of Cisco Network Design Experts
Progent's registered experts for Cisco offers access to on-staff specialists who have experience in designing, implementing, and troubleshooting networking environments based on Cisco technology. Progent can offer a CCIE or CCNP to show you how to build high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Group
Progent's core consulting offerings include technology integration, MS Exchange consulting, system security design, and Help Desk sharing services. Progent's Experts Team offers world-class consulting expertise for critical business applications. Support offered by the Application Experts staff includes:
Dynamics GP Support and Programming
Microsoft Office Project Expertise
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL 2014 Application Development and Debugging
Oracle Management Support and Software Programming
MySQL Database Administration and Software Programming
Apple Mac Consulting
Amazon Marketplace Web Service Software Integration
By providing a convenient one-stop resource for network generalists and specialists, Progent is able to deliver fast, inexpensive, and comprehensive IT solutions that align with the special requirements of your business.
- Advanced Online Access Tools
Protected remote connectivity allows Progent's service experts to see precisely what your customers see. This makes it possible to produce quick fixes to issues that might otherwise require an expensive personal visit. Effective online connectivity tools and experienced engineers together allow Progent to resolve most IT problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and automated system monitoring.
- Support for Popular VPN Gateways
Progent can provide safe VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24x7 Service for Maximum System Availability
For organizations with mission-critical applications, Progent can provide optional 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended especially for budget-conscious businesses whose clients need instant recourse to a Help Desk service with expert telephone support and full escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical background, refined support tools, and familiarity with enterprise networking allow companies to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Technical Help from Progent?
- Certified Knowledge of Microsoft's Entire Range of Servers
Progent offers in-depth support for Microsoftís popular server platforms with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment consulting, Microsoft Windows Server 2008 R2 support, Windows 2003 maintenance, MS Exchange 2019 integration, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises help by the minute. As a result, you owe just for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for services provided during regular working hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick solutions so you will not be forced to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their scope, Progent is able to focus on providing high-value skills where Progent has few competitors. Businesses who work with trusted freelance consultants or who maintain in-house support personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, protected, and efficient.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to provide 24x7 remote monitoring services based on MS Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By revealing potential issues before they cause downtime, system monitoring can save your information network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.