Besides providing fast access to top-tier network professionals and subject matter experts to assist Providence, Rhode Island organizations with discrete technical issues or longer-term initiatives, Progent offers short-term supplemental staffing to deal with more broadly defined assistance such as PC help, network administration, and Help Desk services. Short-term staffing can help businesses to respond to anticipated or unplanned increases in the need for IT services, which may result from situations such as company mergers, data center moves, technology migration, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or new compliance requirements. Short-term supplemental staffing can also fill voids caused by the absence of full-time IT personnel due to scheduled vacations, illness, resignation, etc.
Advantages of Progent's Short-Term Staffing Services
Progent's temporary staffing services offer organizations the ability to react to surges in demand for IT services without being saddled with the costs and delays associated with reviewing and hiring professional technical help and without the burden of adding to your permanent staff size.
Important aspects of Progent's short-term staffing services include:
Progent's Shared Help Desk Program
- Rapid access to proven network professionals
- Simple engagement, termination, and resumption of services
- Seamless augmentation of your full-time IT team
- Full reporting of services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues can be handled promptly
- Close relationship with a top-level, full-spectrum source for IT expertise
Progent's co-managed Help Desk program is a specialized flexible staff augmentation alternative that enables IT organizations to share the responsibilities of Help Desk support seamlessly between their in-house network staff and Progent's nationwide team of technical support experts. Acting as a seamless supplement of your in-house Help Desk, Progent's shared Call Center service is a collaborative service alternative based on by the industry's leading group professional services (PSA) tool for managing, service requests, ticketing, assigning responsibility, monitoring progress, and producing documentation.
Why Choose Progent?
Progent has two decades of experience delivering online and onsite network expertise for businesses throughout the U.S. Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISM, and CRISC. Find out more about Progent's technology certifications.
Progent's Areas of Expertise for Providence, Rhode Island Businesses
Progent's veteran roster of certified consultants can provide Providence, Rhode Island companies a wide range of remote technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for network service organizations include:
Contact Progent for Short-Term IT Staffing for Providence, Rhode Island Businesses
To learn more details about Progent's temporary supplemental staffing services for Providence, Rhode Island businesses, call 800-993-9400 or visit Contact Progent.