In addition to providing rapid access to high-level network consultants and subject matter experts to help Providence, Rhode Island businesses with discrete IT problems or longer-term initiatives, Progent can provide short-term staffing to deliver more generalized services such as PC support, network administration, and Call Center services. On-demand staffing makes it possible for organizations to respond to anticipated or unplanned peaks in the need for IT personnel, which may be caused by scenarios such as company mergers, data center relocation, technology migration, business process changes like work-from-home, disaster recovery, busy seasons, or new compliance requirements. Short-term staffing can also fill voids left by the loss of in-house staff members due to scheduled vacations, illness, termination, or other reasons.
Benefits of Progent's Short-Term IT Staffing Services
Progent's short-term staffing services offer businesses the ability to react to surges in requirements for IT personnel without dealing with the costs and delays associated with reviewing and hiring appropriate IT personnel and without the burden of adding to your in-house head count.
Important aspects of Progent's temporary supplemental staffing services include:
Progent's Co-managed Help Desk Service
- Rapid access to seasoned IT professionals
- Simple initiation, cessation, and re-engagement of services
- Seamless augmentation of your full-time IT staff
- Comprehensive documentation of services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved fast
- Strong relationship with a world-class, full-spectrum resource for network support
Progent's co-managed Help Desk service is a proven flexible staff augmentation option that enables IT groups to divide the work of Help Desk Call Center support seamlessly between their full-time network personnel and Progent's nationwide pool of IT support specialists. Working as a seamless supplement of your full-time Help Desk, Progent's co-managed Help Desk service is a joint service solution powered by the industry's leading group professional services platform for streamlining, service requests, generating tickets, assigning responsibility, tracking progress, and producing documentation.
Why Choose Progent?
Progent has two decades of experience providing remote and on-premises IT services for organizations throughout the U.S. Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts hold advanced certifications including CISSP, CISM, and GIAC. Find out more details about Progent's industry certifications.
Progent's Practice Areas for Providence, Rhode Island Organizations
Progent's seasoned team of certified consultants offers Providence, Rhode Island organizations a wide array of remote technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for IT service organizations include:
Contact Progent for Temporary Staff Augmentation for Providence, Rhode Island Organizations
To learn more about Progent's short-term supplemental staffing services for Providence, Rhode Island businesses, call 800-993-9400 or visit Contact Progent.