Providence Consulting Support
Staffing for Computer Support Teams
In addition to providing rapid access to high-level network consultants and subject matter experts to help Providence, Rhode Island businesses with discrete IT problems or longer-term initiatives, Progent can provide short-term staffing to deliver more generalized services such as PC support, network administration, and Call Center services. On-demand staffing makes it possible for organizations to respond to anticipated or unplanned peaks in the need for IT personnel, which may be caused by scenarios such as company mergers, data center relocation, technology migration, business process changes like work-from-home, disaster recovery, busy seasons, or new compliance requirements. Short-term staffing can also fill voids left by the loss of in-house staff members due to scheduled vacations, illness, termination, or other reasons.
Benefits of Progent's Short-Term IT Staffing Services Progent's short-term staffing services offer businesses the ability to react to surges in requirements for IT personnel without dealing with the costs and delays associated with reviewing and hiring appropriate IT personnel and without the burden of adding to your in-house head count.
Important aspects of Progent's temporary supplemental staffing services include:
- Rapid access to seasoned IT professionals
- Simple initiation, cessation, and re-engagement of services
- Seamless augmentation of your full-time IT staff
- Comprehensive documentation of services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved fast
- Strong relationship with a world-class, full-spectrum resource for network support
Progent's co-managed Help Desk service is a proven flexible staff augmentation option that enables IT groups to divide the work of Help Desk Call Center support seamlessly between their full-time network personnel and Progent's nationwide pool of IT support specialists. Working as a seamless supplement of your full-time Help Desk, Progent's co-managed Help Desk service is a joint service solution powered by the industry's leading group professional services platform for streamlining, service requests, generating tickets, assigning responsibility, tracking progress, and producing documentation.
Why Choose Progent?
Progent has two decades of experience providing remote and on-premises IT services for organizations throughout the U.S. Progent’s engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts hold advanced certifications including CISSP, CISM, and GIAC. Find out more details about Progent's industry certifications.
Progent's Practice Areas for Providence, Rhode Island Organizations
Progent's seasoned team of certified consultants offers Providence, Rhode Island organizations a wide array of remote technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for IT service organizations include:
- Exchange Server 2019 Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Migration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Consulting
- AD Integration
- Office 365 Integration
- Microsoft Dynamics GP Consulting
- Azure, AWS, Google Cloud Platform
- Remote Network Troubleshooting
- Teleworker Support
- Cisco Network Infrastructure
- Juniper Infrastructure
- Cisco Routers Expertise
- Cybersecurity Expertise
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Integration
- Call Center Outsourcing
- Desktop Support
- Colocation Center Solutions
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Programming
- Virtualization Management
- Windows Hyper-V Planning
- VMware vSphere and vCenter Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Support
- Smartphone Integration
- Apple iPhone Support
- Google Android Smartphone Management
- Ransomware Recovery
- Data Backup/Restore Solutions
- Cisco IP Voice Technology and Video Conferencing
- Microsoft Skype for Business and Teams
- Wi-Fi AP Configuration
- WiFi Site Assessments
Contact Progent for Temporary Staff Augmentation for Providence, Rhode Island Organizations
To learn more about Progent's short-term supplemental staffing services for Providence, Rhode Island businesses, call
An index of content::
24-7 Exchange 2007 to Exchange 2010 Upgrade Consultancy
Exchange 2010 Migration Technology Professional
Progent offers expert help for each phase of your Exchange Server 2010 migration with services that include outsourced or co-sourced project management, site prep, project planning, cost estimates of all new software and hardware needed, suggested vendor sourcing, system verification at customer site or at Progent's test facility, managing transitional coexistence of Microsoft Exchange 2010 and Exchange 2003 or 2007, implementation of the solution, decommissioning the old servers, and webinar training for customer's support staff and users.
Windows Server 2008 Security IT Consulting
Microsoft Windows Server 2008 Active Directory Support and Setup
Microsoft Windows Server 2008 represents a major advance in making IT networks more secure and available, easier to virtualize and administer, higher performing, and able to offer a better environment for web publishing. Progent can help your business benefit fully from the improvements incorporated into Windows Server 2008 by providing Microsoft-certified consulting, tech support, education, temporary staffing, monitoring, and security engineering services.
Engineers Microsoft Project Server My Sites
Award Winning Project Server Time Reporting Installation support
Progent's Microsoft-certified engineers offer advanced support in deploying, using and debugging all versions of Microsoft Project, Microsoft Project Server, and Microsoft Project Online and can provide a broad variety of cost-effective remote consulting services based on industry best practices to assist organizations of all sizes to receive all the advantages of this leading project management solution. Support services available from Progent include solution design, installation and migration, strategies for safe collaboration among onsite and remote or mobile users, network infrastructure optimization, and customized webinar training classes.
24 Hour Integration Exchange Server 2000 Upgrade
Urgent Upgrade Exchange 2000
Years of experience with Microsoft's email technology has made Progent one of the most knowledgeable computer consulting firms in California for configuring messaging systems based on Microsoft Exchange Server 2000. Progent is skilled in helping small businesses derive the full benefits of Microsoft Exchange Server under typical situations such as upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-provided or POP3 Email environment, and outsourcing your Exchange Server administration.
Support Outsourcing Call Center Sharing
Specialists Co-managed Heldesk
Progent's Microsoft and Cisco certified experts offer three ways to help medium-size and large companies create an efficient and productive in-house Network Support Help Desk. Progent's help desk consulting services include Return on Investment evaluation, process study and improvement, management reporting, training of internal staff, and documentation of procedures. Progent's Software Evaluation and Deployment Support Services help companies sift through the various high-quality Help Desk application programs available and determine what packages may be too expensive, miss key capabilities, or align badly with your company's corporate culture. Progent also offers temporary staffing for companies who need to augment their in-house Help Desk team for special projects or to substitute for vacationing or incapacitated workers.
Microsoft Project Server My Sites Consult
Top Consulting Services Project Server Time Reporting
Progent's Microsoft engineers can provide in-depth expertise in deploying, operating and debugging any edition of Project Server and can deliver a broad variety of affordable remote consulting services based on proven best practices to assist organizations of all sizes to get all the benefits of this powerful platform. Consulting support offered by Progent include system design, installation and upgrades, strategies for safe collaboration among local and offsite users, network infrastructure optimization, and specialized online training classes.
Top Rated Specialist Automatic Fail-over
Fault Tolerant OSPF Configuration Engineers
Progent’s non-stop inter-site connectivity and fault tolerant system connection professionals can help small businesses achieve fault tolerant Interoffice connectivity via fully redundant networks with transparent failover. Progent’s CCIE engineers can plan and implement high-availability Inter-office networks supported by fault tolerant EIGRP network routers or non-stop OSPF deployment of Cisco routers. Progent can show you how multi-path connectivity and automatic fail-over offers affordable non-stop interoffice connectivity.
Catalyst Switching Online Consulting
Remote Technical Support Catalyst Switch
Progent's Cisco-certified CCIE networking experts can assist you to configure, manage, update, tune and troubleshoot Catalyst switches. Progent can also help your business to enhance the security of Catalyst switches and migrate efficiently from outdated appliances to current devices.
Emergency Wireless Case Study
Proxim Wireless Case Studies
Progent provided a wireless integration solution that enabled a school to improve productivity and eliminate the ongoing expense of a dedicated link. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is designed for interfacing remote locations up to 2.5 miles apart and can reach even greater ranges. This wireless solution offered better bandwidth and reliability than recourse to amplifying the 802.11b network, and because it utilizes the 5.8Ghz band it offered protection against outside interference.
ProSight Virtual Machine Hosting Consult
Private Clouds for Small Businesses Engineers
Progent's ProSight Virtual hosting services provide small and midsize businesses a range of advantages such as lower capital expenditures, reductions in operational expense, improved executive focus, enterprise-class security, greater fault tolerance, and business continuity.
Consultant Microsoft Windows Server 2008 R2
Windows Server 2008 R2 Network Consulting
Progent's Microsoft-certified professionals can assist you you to evaluate the benefits of Windows Server 2008 for your company, develop test programs and rollout strategies, integrate Windows Server 2008 with your IT environment and applications, educate your IT staff how to run enhanced management tools, and deliver ongoing consulting and tech support via budget-friendly options including Contact Center support and online technical support.
Immediate Designer Microsoft Access scripting
Programming Firms Microsoft Access scripting
Progent offers economical remote consulting services for all editions of Microsoft Access including Access desktop and Access Web App and offers advanced help for Access application programming, database migration, performance tuning, BI reporting, and maintenance. Progent also offers tailored webinar training for Office Access development and database management.
Network Consulting Altaro VM Backup and vCenter
Altaro VM Backup Planning Consultant Services
Altaro VM Backup provides small businesses a reliable and affordable platform for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be used for local, remote, distributed, and cloud architectures and also enables cost-effective backup to Microsoft Azure storage. Headline capabilities include industry-leading Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup intervals as little as five minutes for reducing your Recovery Point Objective (RPO), military-grade encryption, granular restore options for specific files and emails, extensive support for Windows Server Cluster Shared Volumes and VMware vCenter for managing large-scale deployments, and support for Volume Shadow Copy Service (VSS) to back up live virtual machines without downtime. Progent is an Altaro partner and can provide a wide array of services to assist you to design, install, optimize and troubleshoot a backup/restore system based on Altaro VM Backup.
Exchange 2013 Performance Tuning Remote Technical Support
Technology Consulting Exchange 2013 eDiscovery
Microsoft Exchange Server 2013 incorporates major improvements to the capabilities of its predecessor Exchange Server 2010 and delivers important new features plus a revamped structure. These enhancements favorably impact key IT areas such as manageability, availability, security, cost of ownership, collaboration, scalability, throughput, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting experts can assist your organization to understand the possible advantages of migrating to Exchange 2013, create an efficient test and rollout strategy, and train your IT staff to maintain your Exchange 2013 environment. Progent can also provide ongoing online consulting and support and management for Microsoft Exchange 2013.
wireless IP phone security Setup and Support
wireless VoIP phone integration Online Support
Progent's Wi-Fi VoIP phone configuration and troubleshooting consultants offer remote and on-premises support to help you create and maintain a Cisco Wi-Fi IP phone solution by delivering integration services that can range from troubleshooting the set up of a wireless IP phone or AP to providing project management outsourcing or co-sourcing for updating the wireless architecture of a campus.
Microsoft ISA Server Network Consultants
Professional ISA 2000 Server
Progent's Microsoft-certified ISA Server consultants have long backgrounds with Internet Security and Acceleration Server configuring ISA Server-based security solutions for information systems with multiple offices, mobile workers, and line-of-business eCommerce applications. Progent's ISA Firewall consultants can assist your small business in designing and deploying a configuration of ISA 2000 Server or ISA 2004 Server that supports your information protection needs without adversely limiting your network productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any later versions of ISA Server.
Exchange Server Hosting Professionals
Microsoft Exchange Hosting Professionals
Progent's MS Exchange Hosting and Management Services provide an enterprise-class data center with redundant power and environmental control systems, round-the-clock staffed security and IT support center, plus failover connections to Internet backbone service providers. Hosted Microsoft Exchange servers are configured as virtualized machines for service continuity, smooth expandability, and rapid recovery. Progent's services feature complete incorporation with your business network, access to mobile computing devices, continual tracking of efficiency and network security, spam filtering, security update and revision management, Help Desk support, daily backup, and full messaging administration support.
24 Hour Help Desk Process On-site Technical Support
24-Hour Support and Integration Help Desk Process
The Contact Center support delivery model adopted by Progent's Technical Response Center gives small companies an affordable option to dependence on freelance service individuals by offering broad expertise accessible to numerous engineering groups, optional round-the-clock availability of urgent assistance, escalation capability to world-class engineers for solving even the most intractable issues, service consistency and dependability, quick follow through overseen by veteran service managers, a selection of easy-to-use techniques for requesting support tasks, plus a high level of process transparency enabled by ticket tracking and available through a web portal.
On-site Support Microsoft Windows 2003
Emergency Windows Server 2003 Consultant Services
Progent's certified Windows Server 2003 engineers offer computer support and IT consulting for the entire line of Microsoft .NET Enterprise Servers, Microsoft Windows 2003 Server, and Microsoft Windows 2000 Server. Progent's Windows Server 2003 upgrade, configuration, administration, and maintenance services include network design, installation, project management, in-person and remote technical support and repair, Call Center services, CISM-certified security consulting, turn-key outsourcing, and cost-effective co-sourcing.
Network Consultants Office 365 and on-premises Exchange
Hybrid Office 365 and Exchange Computer Engineer
Microsoft supports transparent hybrid networks that integrate Office 365 Exchange Online and on-premises Exchange systems. This permits you to have some Exchange mailboxes hosted at your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consultants can assist your organization with any facet of designing, implementing and troubleshooting your hybrid Exchange solution. Progent's Exchange specialists can provide as-needed expertise to help you resolve stubborn technical bottlenecks and also offer comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange initiative is completed on schedule and within budget.
Microsoft and Cisco Consultant Part-Time CIO
Professionals Part-Time CIO
Progent offers the temporary assistance of a seasoned CIO to provide strategic direction to assist you select and maintain network solutions to match your current needs and that can serve as a firm basis for your growth. Progent's temporary Chief Information Officer services provide financial advantages to organizations who want to maximize the benefits from their IT investment but who are without the budget or unwilling to take on one more high-level position to their full-time staff. Because Progent is vendor-neutral, with a large team of engineers certified to maintain all leading operating systems and connectivity technologies plus a broad range and business applications, Progent is in a unique situation to provide objective advice along with advanced technical help for creating information systems that match the particular needs of your organization.
Google Cloud Security Consulting Services
Google Cloud solutions Engineers
Progent offers affordable online and on-premises support to help organizations to migrate any part of their critical IT resources to Google Cloud Platform services. This can save management hassle and hardware costs and allow access to Google's cutting edge machine learning tools. Progent can assist your IT team with every phase of Google Cloud Platform integration including requirements analysis, readiness assessment, system design, pilot testing, configuration, administration, performance tuning, software license management, disaster recovery solutions, and security and compliance.
Professionals Mandrake Linux
Open Now Debian Linux Support and Integration
Progent's Linux consulting services provide small companies and developers support for managing and maintaining Linux computers that coexist with Microsoft-based technology. Progent can give your business access to Linux consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA certification. This wide array of expertise offers you an easy single consulting firm to show you how to create and maintain a secure and reliable cross-platform network and communications environment that supports Linux and Microsoft interoperability by combining Microsoft Windows with major Linux variations such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.
CRISC Certified Technical Support
Computer Consulting CRISC Certified Risk Monitoring
Progent's disaster recovery support and business continuity professionals can show you how to create a disaster recovery plan in case of an IT system catastrophe. Progent can help you develop a complete disaster recovery strategy that incorporates periodic disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified engineers can also help you build an affordable, high-availability network solution that addresses reliability issues involving a wide array of infrastructure technologies and procedures.
Professional Google GCP Cloud solutions
Consultant Services Google Cloud Access Management
Progent offers cost-effective remote and on-premises consulting to help organizations of any size to move any part of their critical network resources to Google Cloud Platform services. This can save time and equipment expense and allow access to Google's cutting edge AI and machine learning technology. Progent can assist you with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, readiness assessment, architectural design, testing, configuration, centralized administration, performance optimization, software license management, disaster recovery solutions, and security and compliance.
Microsoft Expert Amazon Marketplace Web Service development training Engineer
Open Now Development Company Amazon Marketplace Web Service development
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales functions such as listings, orders, payments, fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales, vendors can broaden their market, lower their operating costs, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and training so you can shorten development time and speed up your return on investment.
