For small companies in Providence or anywhere in the state of Rhode Island, Progent provides help for networks powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to companies in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for challenging infrastructure issues, plus the services of CISA and CISSP-accredited security engineers to help with high-level security design and disaster recovery preparedness.
Progent's online technical support engineers represent exceptional value due to the fact that they have the practical background and the advanced technology to solve most information system issues quickly. This lowers immediate expenses because solutions require a smaller number of chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally in indirect expenses by reducing or avoiding system outages and associated costs due to business disruption, upset clients, idle workers, and distracted executives.
Progent's pricing model for online help is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced just for the services that you actually get. In contrast to typical remote service companies, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing save you from situations where speedy. minor fixes somehow end up as large bills. Progent's penchant for handling problems quickly results in your company conserving cash.
Progent's Remote Service Tools
Through years of experience, Progent has refined an arsenal of customized tools and proven methodologies which promote the maximum degree of effectiveness for remote consulting and troubleshooting for small business information systems. Progent offers safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology enables the engineers of Progent's Technical Response Center to access your network without violating system security.
Progent's sophisticated customer support reporting system stores thorough histories describing all support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of assistance rendered to every customer by any consultant. This database of trouble tickets and solutions is structured as a conveniently accessible support knowledge base that enables Progent's online technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and close relationships with major technology companies such as Cisco and Microsoft make available additional vast support databases and permit priority access to manufacturers' in-house engineering staff so Progent's online consulting specialists are able to determine the best resolutions in the least time.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Providence or anywhere in Rhode Island or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT help, visit Immediate Urgent Support.
Phone-based Technical Services Available from Progent
Progent's online network support engineers have certified skills in a comprehensive set of disciplines. This breadth of technical skills permits Progent's engineers to tackle almost any crisis that may crop up in a small or midsize business information system. Certifications awarded to Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To provide assistance to companies with mixed-platform environments, Progent also provides the skills of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online support available from Progent to companies in Providence and anywhere in the state of Rhode Island include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services cover a wide range of computer technology such as system architecture, email solutions, network and operational security, UNIX/Linux and Windows integration, VMware technologies for server hardware consolidation and simplified management, and migration from legacy systems to current MS Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical problems enables fast escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can offer urgent online help for troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE certification is the highest accreditation for network infrastructure engineers, and indicates a consultant's technical knowledge at the master level. Cisco CCIEs can deal with the most intractable challenges associated with network design, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or locating software patches. CCIEs provide exceptional value because their depth of expertise enables them to find solutions for even the most difficult problems quickly. In common cases, less experienced service providers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting providers make Cisco CCIEs accessible to help small and medium sized companies. Progent offers fast telephone contact with a Cisco CCIE so you can get immediate help for serious network infrastructure problems that are crippling worker productivity but are outside the scope of your ordinary computer support providers. Progent's Cisco CCIE support experts can connect to your network using sophisticated on-line troubleshooting technology to perform quick, safe, and affordable analysis and remediation.
Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading selection of infrastructure devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, plus VPN solutions.
Certified Microsoft Windows Support
Progent's Microsoft-premier online support experts can provide computer repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can help your company with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and integration,
Skype for Business planning and deployment support, Microsoft Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a full array of online desktop support services including Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Premier Network Security Consultants
Progent's certified CISSP and ISSAP network security consultants offer a range of security services that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows network against assaults or assist your business to clean up quickly after a serious penetration. Security consulting services offered by Progent cover in depth network security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm attacks; installing firewalls; building safe techniques for off-site and mobile communication; guarding your email infrastructure from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting support to help companies of all sizes integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that utilize local resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background delivering advanced consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent offers the services of seasoned online consulting professionals for contract projects that small businesses frequently request. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these special areas of information technology allows clients to execute major projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Providence Company Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Help Desk support programs for small and midsize businesses with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk services are a convenient solution for smaller companies who don't have the budget to support an in-house Help Desk but who require fast communication with a dependable Help Desk Call Center with professional phone support plus the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading PSA platform for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk consulting support can aid you in establishing an effective new Help Desk Call Center or enhancing your current one, identifying or modifying Help Desk software products to meet the unique demands of your business, or providing occasional phone support personnel to reinforce your existing Call Center team to handle demanding scenarios like software transitions, mass upgrades, or installing new applications.
Progent's Help Desk staff of experienced information technology professionals provides your computer users in Providence or anywhere in the state of Rhode Island rapid assistance from a dependable network service group with extensive background delivering telephone-based help and online diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center the reputation as a major driver of company productivity, and Progent's intent is to fix rather than merely report network issues.
Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Team offers phone-based advanced engineering support and education in key application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, custom development, and education for Microsoft business applications including Microsoft CRM, MS Project, Microsoft Word, and Microsoft Excel. To read additional information about Progent's expertise, programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac consultants can nurture the creative facets of Apple Mac systems by providing remote help support and training in graphics, sound, and motion video. Progent's support professionals can provide help in a variety of Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special jobs such as scanning or digitizing audio/video or integrating an audio/video production lab.
Online Network and Server Monitoring Services
Progent can provide companies in Providence, or anywhere in the state of Rhode Island, online network and server monitoring services based on Microsoft Operations Manager network monitoring, adapted by Progent to fit your business so that your computer support is proactive and automated. By detecting possible problems before they cause full-scale emergencies, automated monitoring can head off disruptive and expensive information system failures. Progent can also provide help with network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or networks that incorporate a variety of operating systems.
To contact Progent about emergency phone-based help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent.