For small companies located in Providence Rhode Island, Progent provides technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for complex connectivity issues, plus the assistance of CISSP-accredited security consultants to help with high-level security architecture and disaster recovery preparedness.
Progent's online technical support services represent exceptional leverage due to the fact that they are equipped with the practical experience and the advanced tools to resolve most information system issues quickly. This lowers direct expenses because service calls require a smaller number of billable minutes. Online help also eliminates the expense of sending an engineer to your site. Your organization benefits additionally in incidental expenses by minimizing or avoiding system downtime and associated costs due to business disruption, upset customers and vendors, unproductive employees, and distracted management.
Progent's pricing policy for online support is structured to maximize the impact of your IT service dollar. Progent bills per minute for telephone-based consulting, so you are billed only for the services that you receive. In contrast to typical online service companies, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing do away with situations where fast repairs manage to turn into large invoices. Progent's penchant for solving problems efficiently results in your business conserving cash.
Progent's Remote Technical Support Technologies
Over time, Progent has refined an arsenal of customized technologies and field-tested methodologies that permit the highest degree of effectiveness for online help and repair for small and midsize company IT systems. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to access your computer system remotely without violating system security.
Progent's proprietary technical support reporting system keeps comprehensive records of all support that Progent's clients have received. Progent's team engineers have access to the details of assistance delivered to every client by every Progent engineer. This history of anomalies and solutions is stored as a quickly searchable support knowledge base that enables Progent's online support experts to communicate their experiences company-wide to ensure that the quality of Progent's technical support grows over time. Progent's high-level certifications and working associations with major technology companies such as Cisco and Microsoft permit access to other massive technical knowledge bases and allow priority access to vendors' internal product engineers so Progent's remote service specialists can come up with the most efficient resolutions quickly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote support in Providence Rhode Island or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.
Phone-based Network Support Services Provided by Progent
Progent's remote support engineers offer advanced credentials in an extensive array of technologies. This broad range of IT skills allows Progent's consultants to manage virtually any problem that may crop up in a small or midsize business information system. Certifications awarded to Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To support companies with multi-operating system environments, Progent also provides the support of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical support services Offered by Progent to companies in Providence include:
Special Consulting Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services address a broad array of information technology including system architecture, messaging solutions, system and process security, UNIX and Windows coexistence, virtual server products for server economization and easy administration, and transitioning from legacy systems to current Microsoft Windows or Linux environments. Progent's team-oriented methodology for resolving technical problems promotes fast escalation, when required, to engineers with appropriate experience to handle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can provide emergency online assistance for resolving problems affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Important Linux versions for which Progent offers expertise include:
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for networking consultants, and indicates a consultant's networking knowledge at the expert level. Cisco qualified CCIEs can resolve even the most difficult problems associated with network planning, deployment, maintenance, security, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating problems with IOS Software network administration tools and developing alternate approaches or locating software patches. CCIEs offer exceptional cost-effectiveness since their deep expertise permits them to solve even the most intractable problems rapidly. In common cases, less experienced engineers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs available to support small and mid-size companies. Progent offers quick phone access to a CCIE so you can receive urgent help for severe network infrastructure problems that are impacting worker productivity but are not within the experience of your regular network maintenance group or consultant. Progent's Cisco-qualified CCIE consultants can interface to your computer system by means of state-of-the-art remote troubleshooting technology in order to perform efficient, secure, and affordable diagnosis and repair.
Progent's CCIEs offer expertise in the entire range of Cisco's top-selling selection of connectivity products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN solutions.
Certified MS Windows Expertise
Progent's Microsoft-premier online service professionals offer computer repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help your company with a wide range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration expertise,
SharePoint Server 2019 design and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of remote PC desktop support including Windows 7 migration help, moving to 64-bit workstation applications, configuring Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Premier System Security Specialists
Progent's accredited CISSP, ISSAP, and CISM network security consultants offer a range of system protection solutions to strengthen the protection of your UNIX, Linux, Solaris, Mac or Windows network against assaults or assist your company to recuperate quickly after a damaging penetration. Security services offered by Progent include: in depth network security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recovery from malicious assaults; installing firewalls; building safe techniques for off-site and mobile access; protecting your messaging system from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting services to help businesses of any size connect their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that utilize physical resources along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent can provide the skills of seasoned online consulting professionals for contract IT projects that small companies frequently need. Billing rates for longer-term consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Providence Rhode Island Company Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Call Center support programs for small organizations with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Call Center services are ideal for small businesses who lack the money or time to assemble and manage an internal Help Desk Call Center but who need fast response from a dependable Help Desk with proficient telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can support you in establishing an effective new Help Desk or improving your current organization, identifying or customizing Help Desk software to address the particular requirements of your company, or adding temporary phone support staff to work with your internal Help Desk team to handle demanding events like software transitions, mass upgrades, or rolling out new applications.
Progent's Call Center staff of veteran network consultants provides your workers in Providence Rhode Island quick access to a dependable technical support resource with substantial experience offering phone support and online troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center the reputation as a crucial driver of company success, and Progent's policy is to fix rather than just document IT problems.
Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting Team offers remote and in-depth consulting expertise and education in special business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and Excel. To find out more information concerning Progent's consulting, custom programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac professionals can promote the imaginative elements of Mac environments by offering phone-based help support and education in imaging, sound, and motion video. Progent's consultants offer expertise in a range of Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific jobs like scanning or digitizing audio or video or setting up an audio/video post production lab.
Online Network and Server Monitoring Services
Progent offers companies in Providence Rhode Island remote network monitoring services based on Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so your IT support is proactive rather than reactive. By detecting emerging issues before they result in full-scale emergencies, proactive monitoring can ward off stressful and expensive service breakdowns. Progent can also use system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks powered by a combination of operating systems.
To get in touch with Progent about emergency remote help with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England