For small companies located in Providence Rhode Island, Progent offers support for information systems based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for complex connectivity issues, plus the services of CISA and CISM-accredited security consultants to help with advanced security design and business continuity planning.
Progent's remote support services represent exceptional value because they have the real-world background and the advanced technology to resolve most network issues quickly. Efficient support reduces immediate costs because solutions require fewer billable minutes. Online help also avoids the expense of sending a consultant to your site. Your company benefits additionally in incidental costs by minimizing or avoiding system downtime and associated costs due to business disruption, upset clients, unproductive workers, and de-focused management.
Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay only for the support that you actually get. Unlike many remote support companies, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and simple model for billing prevent situations where quick fixes somehow turn into substantial tabs. Progent's penchant for dealing with problems quickly results in your company conserving money.
Progent's Online Service Technologies
Over the years, Progent has fine tuned a collection of optimized tools and field-proven processes which promote the highest degree of effectiveness for online technical support and repair for small and midsize company computer systems. Progent offers protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology allows the experts of Progent's remote service group to interface to your computer system remotely without breaching corporate security.
Progent's advanced customer support reporting application includes thorough histories for all service that Progent's clients have received. Progent's staff consultants have access to the details of all help delivered to each Progent client by every consultant. This database of problems and resolutions is stored as a quickly retrievable internal knowledge base that permits Progent's online technical experts to share their experiences with the whole team to ensure that the efficiency of Progent's support services improves over time. Progent's high-level certifications and close associations with major technology companies such as Cisco and Microsoft permit access to other extensive support databases and permit fast response from vendors' in-house product engineers so Progent's online consulting specialists are able to determine optimal solutions quickly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's remote services in Providence Rhode Island or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.
Phone-based Support Services Offered Progent
Progent's phone-based consulting engineers have certified skills in a comprehensive array of technologies. This broad range of technical skills permits Progent's engineers to handle practically any crisis that may take place in a small or midsize business network. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Associate.
To help clients with multi-platform environments, Progent also provides access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services Offered by Progent to companies in Providence include:
Special Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a wide array of computer technology including system infrastructure, email systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified administration, and transitioning from older applications to the latest Microsoft Windows or Linux solutions. Progent's group-based approach to resolving technical issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent remote help for resolving problems within UNIX/Linux systems powered by popular derivatives of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network consultants, and certifies an individual's networking knowledge at the master level. CCIEs know how to deal with even the most complex issues associated with network planning, deployment, management, protection, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS network management utilities and developing workarounds or locating program updates. Cisco CCIEs provide excellent value since their broad expertise allows them to solve even the most difficult problems quickly. In many instances, less experienced service providers can wrestle for many hours or even days with the same problems that a CCIE can resolve in minutes.
Few service providers make CCIEs accessible to assist small and mid-size companies. Progent can provide fast phone contact with a CCIE so your company can receive immediate assistance for complex network infrastructure issues that are hurting business efficiency but are beyond the comfort zone of your ordinary computer service resources. Progent's Cisco CCIE engineers can tie into your environment via state-of-the-art remote support tools in order to perform quick, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's industry-leading selection of infrastructure devices such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network technology.
Certified Microsoft Windows Experts
Progent's Microsoft-certified online service experts can deliver network repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of consulting engineers who can assist your company with a wide range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 planning and integration, Microsoft Teams integration, Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad array of remote desktop support such as Windows 7 migration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of security services to improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to recover quickly after a serious penetration. Security solutions available from Progent cover in depth security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast cleanup after malicious assaults; integrating firewalls; building secure architectures for remote and mobile access; securing your email infrastructure against spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting to help businesses of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that utilize physical resources along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent can provide the services of world-class online consulting professionals for contract IT projects that small companies often need. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows clients to complete critical projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Providence Rhode Island Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Call Center services are well suited for small companies who lack the resources to build and maintain an internal Call Center but who want fast access to an efficient Help Desk Call Center with professional telephone assistance as well as the available expertise to escalate complex tasks to advanced consultants.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the leading PSA platform for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk consulting support can support you in establishing an effective new Call Center or improving your existing one, selecting or modifying Help Desk Call Center application software to handle the special demands of your company, or adding occasional phone support personnel to reinforce your internal Call Center team during high-demand situations like software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk staff of seasoned network consultants provides your workers in Providence Rhode Island instant assistance from a dependable support group with substantial background offering phone consulting and remote troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center perception as a key driver of business success, and Progent's aim is to fix instead of simply record IT problems.
Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting Team offers remote professional consulting expertise and training in key application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and education for Microsoft applications including CRM, Microsoft Project, MS Office Word, and Office Excel. To find out more information about Progent's expertise, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac experts can nurture the artistic components of Apple Mac computing by providing remote consulting support and training in imaging, audio, and video. Progent's support professionals can provide expertise in a variety of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common projects such as capturing or digitizing audio or video or configuring an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent offers companies in Providence Rhode Island online network and server monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your environment so that your network maintenance is proactive and automated. By exposing possible issues before they grow into crashes, proactive monitoring can minimize disruptive and expensive information system crises. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or systems based on a mix of operating systems.
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England