For small companies located in Providence Rhode Island, Progent offers support for information systems based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for complex connectivity issues, plus the services of CISA and CISM-accredited security consultants to help with advanced security design and business continuity planning.
Progent's remote support services represent exceptional value because they have the real-world background and the advanced technology to resolve most network issues quickly. Efficient support reduces immediate costs because solutions require fewer billable minutes. Online help also avoids the expense of sending a consultant to your site. Your company benefits additionally in incidental costs by minimizing or avoiding system downtime and associated costs due to business disruption, upset clients, unproductive workers, and de-focused management.
Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay only for the support that you actually get. Unlike many remote support companies, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and simple model for billing prevent situations where quick fixes somehow turn into substantial tabs. Progent's penchant for dealing with problems quickly results in your company conserving money.
Progent's Online Service Technologies
Over the years, Progent has fine tuned a collection of optimized tools and field-proven processes which promote the highest degree of effectiveness for online technical support and repair for small and midsize company computer systems. Progent offers protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology allows the experts of Progent's remote service group to interface to your computer system remotely without breaching corporate security.
Progent's advanced customer support reporting application includes thorough histories for all service that Progent's clients have received. Progent's staff consultants have access to the details of all help delivered to each Progent client by every consultant. This database of problems and resolutions is stored as a quickly retrievable internal knowledge base that permits Progent's online technical experts to share their experiences with the whole team to ensure that the efficiency of Progent's support services improves over time. Progent's high-level certifications and close associations with major technology companies such as Cisco and Microsoft permit access to other extensive support databases and permit fast response from vendors' in-house product engineers so Progent's online consulting specialists are able to determine optimal solutions quickly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's remote services in Providence Rhode Island or to find out more about Progent's phone support options, call Progent at
Phone-based Support Services Offered Progent
Progent's phone-based consulting engineers have certified skills in a comprehensive array of technologies. This broad range of technical skills permits Progent's engineers to handle practically any crisis that may take place in a small or midsize business network. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Associate.
To help clients with multi-platform environments, Progent also provides access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services Offered by Progent to companies in Providence include:
Progent's UNIX and Linux support engineers can provide urgent remote help for resolving problems within UNIX/Linux systems powered by popular derivatives of UNIX such as:
Progent also offers a broad array of remote desktop support such as Windows 7 migration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
Progent’s Help Desk sharing services allow your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent’s Help Desk sharing service is an advanced service desk solution built around the leading PSA platform for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk consulting support can support you in establishing an effective new Call Center or improving your existing one, selecting or modifying Help Desk Call Center application software to handle the special demands of your company, or adding occasional phone support personnel to reinforce your internal Call Center team during high-demand situations like software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk staff of seasoned network consultants provides your workers in Providence Rhode Island instant assistance from a dependable support group with substantial background offering phone consulting and remote troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center perception as a key driver of business success, and Progent's aim is to fix instead of simply record IT problems.
Progent's Mac experts can nurture the artistic components of Apple Mac computing by providing remote consulting support and training in imaging, audio, and video. Progent's support professionals can provide expertise in a variety of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common projects such as capturing or digitizing audio or video or configuring an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent offers companies in Providence Rhode Island online network and server monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your environment so that your network maintenance is proactive and automated. By exposing possible issues before they grow into crashes, proactive monitoring can minimize disruptive and expensive information system crises. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or systems based on a mix of operating systems.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
City | Address | Phone | Link |
Boston | 201 Washington Street Boston, MA 02108 United States |
(857) 770-0339 | Boston Network Support Services |
Lawrence | 280 Merrimack St, Ste 315 - Fl 3 Lawrence, MA 01843 United States |
(978) 989-6597 | Lawrence Network Support Services |
Manchester | 1087 Elm Street, Suite 201 Manchester, NH 03101 United States |
(603) 463-0063 | Manchester Network Support Services |
Providence | 166 Valley Street Providence, RI 02909 United States |
(401) 354-1881 | Providence Network Support Services |
Waltham | 303 Wyman Street Waltham, MA 02451 United States |
(617) 581-0770 | Waltham Network Support Services |